So today I got home and pulled my phone out of my pocket and I see this weird blob of rainbow colors on the lower right side. I restarted and it still seems to be there, so after much searching I've finally found that this weird blob of colors is due to pressure damage. I called google and ordered a replacement but I'm a little worried that they'll end up charging me for a new nexus. Is this kind of damage covered under warranty?
Damage is never covered by warranty. A warranty is to protect you from manufacturing defects, that's all.
They could still replace it just to be nice, but they're certainly not required to.
Related
Hey guys. My TP seems to have a streak that looks like water/oil behind the screen. This phone is only a couple of months old and I've taken good care of it. It hasn't been anywhere near water (the water damage indicator is intact).
I read somewhere that this isn't water, but that when the LCD and the touch overlay make contact, it can produce this spot.
My concern is that this phone is being warrantied next week. My friend was kind enough to push it through for me, but he warned that when they get my current phone back after they mail me the replacement, they'll notice that mark. After that, they might void my warranty and charge me full retail for the phone ($550, after I already paid $350 for this one).
He suggested that I CAREFULLY take the phone apart and clean that mark up before I send it back (he thinks it's a water spot, but he's not sure). I can do that and try my best to avoid voiding the warranty (stickers, etc). However, I figured I'd ask here first and see what other suggestions I can get on how best to clean this mess up.
Any suggestions?
It's probably a Newton Ring. Don't put the phone in your pocket. It's usually caused by pressure on the digitizer.
The digitizer is basically two transparent conductive sheets squishing a gel between them. When you touch with the stylus, it dimples one sheet so they touch. Constant pressure over a large area will cause the gel to become nonuniform in thickness and you get the oily looking mark.
http://forum.xda-developers.com/showthread.php?t=475294
-I had this happen on a PDA I had once and I think it went away, or maybe I massaged the digitizer a little and it made it better, I don't remember. But it did get better.
Oh excellent, thanks for your reply man That thread was informative. Yeah, that's what I thought it was too, but I wasn't sure, still pretty new to this. Do you think VZW/HTC will void the mfg warranty over it (like they would over water damage)?
What I'm basically getting at is, should I go through the effort of trying to get rid of the spot so they won't kick up a fuss, or will they cover it no problems?
If you open your handset you will definetly void your warranty
HTC are aware of this 'Newton Ring' issue with the touch pro device.
As such, do not do anything to your handset, simply return it under the warranty and get yourself a replacement, if they kick up a fuss, deny payment and get them to verify you caused the fault.
duke_stix said:
If you open your handset you will definetly void your warranty
HTC are aware of this 'Newton Ring' issue with the touch pro device.
As such, do not do anything to your handset, simply return it under the warranty and get yourself a replacement, if they kick up a fuss, deny payment and get them to verify you caused the fault.
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Yeah, I'm not going to open it I was contemplating it, but it seems like the warranty should cover this "problem." I just hope Verizon doesn't kick up a fuss about it. If they do, I'll follow your advice and get them to verify that I caused the fault.
Thanks for the feedback
Hi guys.
Basically my problem is, today I was getting my MOT done, waiting around. Was using my phone to text, it was working fine.
Put my phone in my empty pocket, 2 minutes later, felt it vibrate and noticed I had a call coming in, but also the screen had a hairline Y shaped crack in it on the inside at the bottom.
No drops, knocks or nothing and its in a protective silicone case. I'm now having to basically hope that Sony believe me and let me know if its warranty repairable other than this its £50 - £60 charge for something that I did not do. Assuming they accuse me of dropping it.
Ive checked the net and it seems im not the only one this has happened to (albeit on other types of phones too).
Its only 4 months old from new, its a PAYG phone and had no insurance eek: I know).
What ground to I have to stand on if any at all ?
Bumped - Any ideas people ?
Has this ever happened to you guys ?
Your best bet on getting information is by asking here instead.
http://forum.xda-developers.com/showthread.php?t=1144774
Riyal said:
Your best bet on getting information is by asking here instead.
http://forum.xda-developers.com/showthread.php?t=1144774
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Thats more in reference to the exterior housing cracking, where as mine is the inside screen with zero exterior damage. But I suppose I see your point. Maybe someone has the same problem there due to heat....
If it's internal damage I don't see any reason for sony to reject your warranty. AFAIK if it was due to user mishandling then an exterior damage would be done before interior damages happen.
Riyal said:
If it's internal damage I don't see any reason for sony to reject your warranty. AFAIK if it was due to user mishandling then an exterior damage would be done before interior damages happen.
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Thanks man, this is my view on it too. Although I imagine it wont be sony's.
The phone is only 4 months old and there is the general wear and tea on the case,the odd mark where its in and out the pocket and some scratches on the screen protector. But apart from that its immaculate. There is no significant damage on the case that would suggest It smashed of the ground.
If they tell me its broke because its been in my pocket then.... well, who doesn't put their phone in their pocket ?
As i say, its internal, screen has hairline crack inside, and went black at the bottom and also, unless I pressed the screen it just remained black.
Xperia23 said:
Thanks man, this is my view on it too. Although I imagine it wont be sony's.
The phone is only 4 months old and there is the general wear and tea on the case,the odd mark where its in and out the pocket and some scratches on the screen protector. But apart from that its immaculate. There is no significant damage on the case that would suggest It smashed of the ground.
If they tell me its broke because its been in my pocket then.... well, who doesn't put their phone in their pocket ?
As i say, its internal, screen has hairline crack inside, and went black at the bottom and also, unless I pressed the screen it just remained black.
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Just thought id Update... Sony fixed it for free for me. Support I received was amazing TBF. New screen and its working good as new.
I've always had problems with companies being incredibly difficult with warranty replacement. This is the first time it went far better than expected.
It started with a ghost touch problem on my TF700t. The screen would randomly sense that I was touching it in the far right corner when I clearly wasn't. This made that tab next to useless. This would seem like a simple solution, but there was a decent dent in the bottom of the tab at the charging slot and I had no idea how it got there. This would void the warranty as the plastic part where the glass touched the aluminum was cracked and the aluminum was bent. I told the ASUS rep. nothing about this before I sent it off but I worried what would happen when they got it. (The ASUS rep will warn you during the RMA request that they inspect it when it arrives and will charge you.)
The RMA went through fine and within a few days of its arrival I received a notification that it was shipping without any problems. I received the tablet back and noticed something that really surprised me. On the sheet that says what they replaced, there were two notes. One said "false screen issue, part # ..... replaced (the screen). The second said "gap anomaly, part # ..... replaced" Not only did they replace the screen, they replaced the entire housing of the tablet. It now looks brand new!
This is my first post on XDA developers so if I did something wrong when posting thats why...
My phone was briefly dropped in water. I quickly dried it off, and powered down the device. After letting it sit in rice for a day or so, I powered it back on. It boots up just fine, but the touch screen does not work properly. I can't even get past my pattern lock screen, because the touch screen does not sense all the places my finger goes. I am considering two things. 1 - going the RMA process and returning the phone to Google for another one. I'm sure somewhere along the way they'll discover that the phone got wet, and I'll be screwed. 2 - I've read online that you can disassemble the phone, and put rubbing alcohol on it, and blow dry it and fix the water damage.
My question is. Will removing the back, and trying to fix the device myself void the warranty. I would love to get the device working on my own, but also fear voiding out any possibility to use the warranty in the future. Or if I can't fix it on my own, I'd like the warranty/RMA rout to fall back on
Any help, or experience with this is much appreciated! Thank you!
joeman55 said:
My phone was briefly dropped in water. I quickly dried it off, and powered down the device. After letting it sit in rice for a day or so, I powered it back on. It boots up just fine, but the touch screen does not work properly. I can't even get past my pattern lock screen, because the touch screen does not sense all the places my finger goes. I am considering two things. 1 - going the RMA process and returning the phone to Google for another one. I'm sure somewhere along the way they'll discover that the phone got wet, and I'll be screwed. 2 - I've read online that you can disassemble the phone, and put rubbing alcohol on it, and blow dry it and fix the water damage.
My question is. Will removing the back, and trying to fix the device myself void the warranty. I would love to get the device working on my own, but also fear voiding out any possibility to use the warranty in the future. Or if I can't fix it on my own, I'd like the warranty/RMA rout to fall back on
Any help, or experience with this is much appreciated! Thank you!
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You dropped it in water. You already voided your warranty. Opening the back and trying to fix it yourself really doesn't matter at this point does it. If you manage to use rubbing alcohol and through some magic of chemistry reset the sensor and return the device for RMA all you've managed to do is commit fraud. Be a man and accept responsibility for your actions instead of expecting Google to pay for your mistake.
This thread should be locked before I can't contain myself as nicely as poster above me.
WR
Sent from my Nexus 5
marleyfan61 said:
You already voided your warranty
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Not true. The warranty doesn't cover water damage but the warranty is still intact so long as you don't try and repair it yourself
To the OP - just claim on insurance or buy a new one. You're not gonna fool Google by trying to cover it up
Doesn't anyone get insurance? Mine is against damage, loss, theft, drops, water, whatever.
EddyOS said:
Not true. The warranty doesn't cover water damage but the warranty is still intact so long as you don't try and repair it yourself
To the OP - just claim on insurance or buy a new one. You're not gonna fool Google by trying to cover it up
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That makes no sense. If the device is subjected to things not covered by the warranty, it is null and void at that point.
Same with opening the the device and perfectly putting it back together. They may never know it was opened and probably will still honor the warranty for other claims later down the road however. Water damage isn't covered by warranty as you mentioned but that doesn't mean you have a warranty anymore either. The microphone could stop working tomorrow and it wouldn't be covered by warranty because of previous water damage.
shotta35 said:
That makes no sense. If the device is subjected to things not covered by the warranty, it is null and void at that point.
Same with opening the the device and perfectly putting it back together. They may never know it was opened and probably will still honor the warranty for other claims later down the road however. Water damage isn't covered by warranty as you mentioned but that doesn't mean you have a warranty anymore either. The microphone could stop working tomorrow and it wouldn't be covered by warranty because of previous water damage.
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Not true. Say someone dropped it and the screen cracked. This isn't covered by the warranty but if the microphone went this would be covered unless it can be proven that the drop damaged the mic. OK, in this instance the water has killed the phone but the warranty isn't technically void in its entirety
EddyOS said:
Not true. The warranty doesn't cover water damage but the warranty is still intact so long as you don't try and repair it yourself
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Perhaps. Google MAY cover things clearly not affected by or caused by water. Something like the button rattle. However currently Google replaces the phone with a new one, not refurbished (at least according to the rep I spoke with).. They will NOT do that with a phone that has water damage. This would open the door for people to drop their phone in water and then get a new one claiming button rattle.
The OP is clearly having issues related to water damage and is therefore not covered under warranty.
To the OP, I would suggest leaving it in rice for several more days and trying again. Sometimes more time is required. Sometimes it doesn't help at all.
@joeman55 - if you paid for the phone using a credit card (that provides accidental damage warranty), you may want to go that route.
I wish. I just paid for it using my debit card. I think for now, I will let it sit in rice for a few more days. Then, if that's still not working, go the RMA route. I had a friend who did that, and it worked out for him.
I see, one guy has no honor, but he's your friend.
So its OK.
Things perpetuate if no one makes a stand to do different.
It's clear, the change won't start with either of you two.
WR
Sent from my Nexus 5
guys I have yellow marks on my screen due to over heating so i want to send it to replacement, the thing is , long ago I dropped my phone and it cracked a bit (see pictures)
will they consider the warranty avoided now because of such small crack?
thanks
Normally no, but I guess it depends on your country/store.
You see, for example in our country (Philippines), when buying the phone, the store offered me to get the extended warranty. You basically pay an extra $80 or so to cover accidental drops and water damage. So if you crack the glass (front or back), you damage the phone due to water getting inside, or even render the phone totally unusable, they'll fix it for free (or replace it if they can't repair it). It's best to check with your store, but normally that shouldn't be a problem.
iArvee said:
Normally no, but I guess it depends on your country/store.
You see, for example in our country (Philippines), when buying the phone, the store offered me to get the extended warranty. You basically pay an extra $80 or so to cover accidental drops and water damage. So if you crack the glass (front or back), you damage the phone due to water getting inside, or even render the phone totally unusable, they'll fix it for free (or replace it if they can't repair it). It's best to check with your store, but normally that shouldn't be a problem.
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wont they claim that the screen having yellow spots could be due to a fall that caused the crack? i know its not related but might they throw that in my face and start being smart on me ?...