How do i hard reset the Moto G? - Moto G Q&A, Help & Troubleshooting

i am on the UK Tesco 16gb version of the Moto G and i cannot get apks to install so i thought id try hard resetting it. turns out i cant even do that!
ive uploaded a video here so please have a look and tell me where im going wrong?
http://youtu.be/tD4lfZRH3xk
on the menu im using the Vol- to scroll and Vol+ to select.
on the second screen im using Vol to scroll and power to select.

There is a bug in recovery, Moto will fix this, but in the meantime choose "apply update from ADB" and you will be asked if you want to delete all user data

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SORRY FOR BAD LANGUAGE...but i really realy realy need help

hi all,
heres the deal. i rooted my defy with superoneclick, it worked great.
heres the problem and what i think is the cause but i need a solution!
PROBLEM: i switch my phone on, it starts normally
motoblur screen
then
T mobile screen
then
the normal swipe unlock
i ulnlock it fine but as soon as i do the wallpaper dissapears/goes black. i cannot access any apps. none of the buttons work (menu,home,return/back,search) but the info bar/ menur bar thing at the top that swipes down works fine and what ever is in it works fine i.e when i plug into usb im able to choose portal and tools and those other 3. but when i just leave my phone on lock then press power button/activate unlock screen. it will show normal background with time and everything looks normal.
the CAUSE ( i think )
i was installing apps and deleting motoblur stuff. but it it was one of those two, i isntalled an app and i deleted a file at the same sort of time. the app installed was some startup app killer or a firewall of some type. or it could have been that i deleted an apk file that had a real short name i think, like blur.apk
PLEASE HELP ME. I need a solution FAST its my first smartphone ever and i paid alot for it. if you need my phone info it was
moto defy android 2.1 uk version but then rooted with super one click
THANK YOU IN ADVANCED FOR ANY HELP
ps i have installed rsd lite and it is recognised by it but thats as far as i know what to do...
Did you get my PM lol saw you in the other forum.
try to do a factory reset on the phone from the recovery menu. if anything, reflash your rom or pick a new one. I had this issue with a few mods/roms/kernals aswel.
sgtagem said:
Did you get my PM lol saw you in the other forum.
try to do a factory reset on the phone from the recovery menu. if anything, reflash your rom or pick a new one. I had this issue with a few mods/roms/kernals aswel.
Click to expand...
Click to collapse
i sent you a pm too. thanks for being so quick to reply. but i dont know how to do that stuff im a noob this is my first androidsmartphone ever but im a very quick learner
all good. For my phone. ( droid incred.) when the phone is off i hold power and the volume up key. then i select recovery using the volume keys. I know the buttons to push are different on some phones so you might neeed to use google to find the right 2 keys to hold down while booting
i currently have it in boot loader mode, it says battery ok, ok to program, transfer mode, usb. and thats all it says. no recovery options at all
Ok, found this in another forum. this is how to get into your boot menu i guess:
The boot menu happends when you press the volume down key and the power button.
When it takes you to the triangle part press the volume up key and the power button this action brings up another menu on which you can reboot and other settings.
the first triangle with exclamation mark inside it with the lil andorid man comes up, but the second menu doesnt, im holding vol down and power to get up this image, the to get second one you say to do vol up and power...i tried it, held it for a while but still no joy
ok, give this a try
"If you swipe the bottom right corner when you see the triangle you will get a menu. From there you can reboot or reset"
Still looking for more
nope sorry still dont work. i really appreciate you spending your time doing this it realy does mean ALOT. thank you i hope the solution isnt far away!
Ok, this is from the t-moble forms:
One suggestion...
Pull the battery.
Hold down the volume down key and press the power button.
Continue to hold the volume down key until you seem something happening on the screen.
This should boot you into recovery mode, you'll see a little green Android stood next to a yellow warning sign.
Press the bottom-right corner of the screen, a menu should appear.
Use the volume keys to scroll up and down.
Scroll to 'Wipe DATA/factory reset' and press 'ok' (bottom-left of screen) - you may need to re-confirm in a sub-menu.
After the wipe completes, scroll to the 'reboot' option and press 'ok'.
If you do that, you completely wipe the handset, same as if you performed a full factory reset on the handset.
Obviously, this will get rid of anything you have on the handset but if your only other option is an exchange, you've nothing to lose really.
http://support.t-mobile.co.uk/discussions/index?page=forums&topic=801038121b7ab9012dee673eff007b6f If you wanted to look. its the 2nd guy down. issue has nothing to do with this but same steps
it says it worked that it did the reset properly but still same original problem.
it says first line....
E:cant open /cache/recovery/command
that is in the recovery mode / reset
do you have a rom that you can try to flash? any rom really just to rule out a rom issue. you can try to find a rom here: http://forum.xda-developers.com/forumdisplay.php?f=855&order=desc&page=1
im going to give it a try ill get back to you to let you know how its going within the next 20 mins, thanks for all your help
here is an option for a factory reset.
1. Turn the power off on the Defy (if it's frozen, pull the battery out & reinsert it)
2.Hold the volume down button
3. Press and hold the button until the device turns on
4. You'll get a menu that allows FASTBOOK, RECOVERY, CLEAR STORAGE, and SIMLOCK
5. Select CLEAR STORAGE, by pressing the Volume Down button
6. Press and release the Power
7. Now just confirm your decision Volume Up for YES, Volume Down for NO
it says on rsd lite . fail flashing process. unable to retrieve initialization values from INI (0x07029);phone connected
isnt working for some reason
that menu...mine says
from top to bottom
Android system recovery <2a>
reboot system now
apply sdcard:update
wipe data/factory reset
wipe cache partition
(then at the bottomit says...)
E:cant open /cache/recovery/command.
but yet it will still go through the process like it is working but it doesnt fix it
Did you try the top option. Android system recovery <2a>
i wish i had that same phone to replicate this problem
im sorry i didnt write it clear enough the top android recovery thing isnt an option, its like the header/title for the program or page its written in red. the options to choose are in blue

[Q] Need help with a completely bricked Motorola RAZR XT910

Hi all,
I am new towards rooting phones and installing Roms. I bought a used Motorola XT910 today and it seemed to have a Korean version of gingerbread installed on it. As soon as I got home I downloaded the first stock Rom I could find on the internet for Asia and installed it on the phone. I followed the instructions in the below mentioned video and the phone is now completely bricked.
I just Googled " how to unbrick motorola xt910" and followed the instructions in the 6:09 video that comes up by RAZRGUY.
I've spent hours and hours on the internet looking for a solution but cannot find any. please help me. I'm getting the message now that I cannot install cos the battery is low. it won't charge and keeps booting up even when I try to shut it down.
Please help!!
raza.javaid said:
Hi all,
I am new towards rooting phones and installing Roms. I bought a used Motorola XT910 today and it seemed to have a Korean version of gingerbread installed on it. As soon as I got home I downloaded the first stock Rom I could find on the internet for Asia and installed it on the phone. I followed the instructions in the below mentioned video and the phone is now completely bricked.
I just Googled " how to unbrick motorola xt910" and followed the instructions in the 6:09 video that comes up by RAZRGUY.
I've spent hours and hours on the internet looking for a solution but cannot find any. please help me. I'm getting the message now that I cannot install cos the battery is low. it won't charge and keeps booting up even when I try to shut it down.
Please help!!
Click to expand...
Click to collapse
I can try to help you as I have an xt912, very similar but there is some difference. My Razr is CDMA/Verizon yours is GSM international.
First of all, when you turn on your phone, how far does it get? Red Moto M, then the bootanimation loops? or does it go from red moto m to black screen?
Hey,
The usual procedure is just to Hard Reset.
To do this, try
Step 1) With the phone off, Press & Hold the VOL UP+ & VOL DOWN- buttons simultaneously then while continuing to hold the VOL UP+ & VOL DOWN- buttons Press and Hold the POWER button till a menu appears.
Step 2) Use the VOL DOWN- button to navigate the menu & the VOL UP+ to select the RECOVERY option.
Step 3) When presented with a logo with an exclamation mark! Press & Hold the VOL UP+ & VOL DOWN- buttons simultaneously to bring up the next menu of options.
Step 4) Use the VOL DOWN- button to navigate the menu & the POWER button to select the Wipe data / Factory reset option.
Step 5) Use the VOL DOWN- button to navigate the menu to confirm this selection. Press the POWER button to begin the Factory Reset. (This may take a few minutes just be patient and wait.
Step 6) Once the task has completed press the POWER button to restart the device.
Source: Hard Reset Site
Or you may want to try manually flashing the original software to reset it back. You could try using flashtool.
Or You could contact the RC Help Chat 24/7
http://forum.xda-developers.com/showthread.php?t=1878241
Tell them what I said so they know where to go.
Thread Type: Can I haz Brick?
Hit Thanks if you found this useful
Silverlink34 said:
I can try to help you as I have an xt912, very similar but there is some difference. My Razr is CDMA/Verizon yours is GSM international.
First of all, when you turn on your phone, how far does it get? Red Moto M, then the bootanimation loops? or does it go from red moto m to black screen?
Click to expand...
Click to collapse
Yes it takes me to the black boot up screen. I've tried charging and the phone charges up as well! That's a good sign!
Moto razr pricked and battry low
hi gays i thing this is my first time..i have Motorola razr xt 19 running ISC 4.0.4 I tried to flash cm 10 mod via recovery i do factory reset and i
formatting system when i reboot the phone it's stock on cm10 boot, more then an hour i have try to flash the oregnal fast-boot XML zip via RDS
but it's giving me that battery low fall, and i have try to charge the but its not charging???? please gays i need your help hot to charge the battery
sorry for my bad English

[Q] Factory reset problem

Hey guys I updated my Razr HD to JB then after that factory reset then never boot up and just a boot cycle between motorola logo and dead android logo and retailer replaced that for me.and second one the same problem again and they send it to repair .they called me from repair centre that your mobile is rooted and you should pay and the thing is i didnt root and i dont know how to root and they said you installed an app and the app rooted your device by itself. Funny isnt it? I told them that i just indtalled flash player from xda and they said yesss they hacked yr device and rooted it by flash player so blah blah blah. Im with telstra australia and just wondering anyone with telestra in australia has this problem. Factory reset after jb update i saw other people with this issue.i appreciate anyhelp or test thank you in advanced.
M4zi4r said:
Hey guys I updated my Razr HD to JB then after that factory reset then never boot up and just a boot cycle between motorola logo and dead android logo and retailer replaced that for me.and second one the same problem again and they send it to repair .they called me from repair centre that your mobile is rooted and you should pay and the thing is i didnt root and i dont know how to root and they said you installed an app and the app rooted your device by itself. Funny isnt it? I told them that i just indtalled flash player from xda and they said yesss they hacked yr device and rooted it by flash player so blah blah blah. Im with telstra australia and just wondering anyone with telestra in australia has this problem. Factory reset after jb update i saw other people with this issue.i appreciate anyhelp or test thank you in advanced.
Click to expand...
Click to collapse
I had the exact same problem with my first handset and there was a thread in here somewhere. Took it back to Fone Zone and they replaced the handset for me as it was within the first 30 days. After the replacement I brought the handset home and let JB install before doing anything else. Has been solid and I wouldn't want to risk having the same thing happen again.
Ruxin said:
I had the exact same problem with my first handset and there was a thread in here somewhere. Took it back to Fone Zone and they replaced the handset for me as it was within the first 30 days. After the replacement I brought the handset home and let JB install before doing anything else. Has been solid and I wouldn't want to risk having the same thing happen again.
Click to expand...
Click to collapse
Hey. Mine is in 30 days too but because it was the second one they did not replace.you did not factory reset yeah? Its the issue with factory reset im sure. Im waiting . I dont know what they gonna do and its not fair.
M4zi4r said:
Hey. Mine is in 30 days too but because it was the second one they did not replace.you did not factory reset yeah? Its the issue with factory reset im sure. Im waiting . I dont know what they gonna do and its not fair.
Click to expand...
Click to collapse
First handset was factory reset after the update to JB. Second was not.
I was lucky that I got my phone through Fone Zone as they are a reseller which is why I was allowed to swap it out, but if I had got it through Telstra they would have needed to send it away to assess it because that's their policy.
Fix
I had the exact same problem that you describe on a phone from french carrier SFR.
Update to jelly bean ==> factory reset ==> dead device.
I followed the steps in the alternate method for factory reset of the "old" razr (xt910)
The trick worked for me (XT 925) I saw some french people that also managed to recover it this way:
(I found it on verizon website but don't have the righ to post link yet)
1] Power the device off.
---(Note Press the Power button then select Power off.)
---(Note If the device doesn't respond to input, press and hold the Volume Up/Down then press and hold Power button. When the device screen goes blank release the Power button while continuing to hold Volume Up/Down, proceed with step 3.)
2] Press and hold the Volume Up/Down then press the Power button.
3] When presented with the Boot Mode Selection Menu release all buttons.
4] Press Volume Down to select Recovery then press Volume Up.
5] From the Droid triage screen, simultaneously press Volume Up/Down.
6] Select wipe data /Factory Reset then press the Power button.
---(Note Use Volume keys to navigate options.)
7] Select Yes -- delete all user data then press the Power button.
---(Note Use Volume keys to navigate options.)
---(Note Data wipe may take several moments.)
8] Select reboot system now then press the Power button.
---(Note Use Volume keys to navigate options.)
Hope that can help someone !
Try booting into recovery and wiping cache.
I have yet to see an app than can root your phone without you knowing. Bollocks....

[Q] [Help] Moto G XT1033 Locked!!

I have a Moto G XT1033 indian version (v4.4.4). I was sharing files using superbeam when my phone suddenly rebooted. I have timepin app installed which sets the pin to the current time and my default pin is 1234. I tried both of them but it did not open. Tried the android device manager too but seems i did not setup remote locking. Motorola support doesnt list my device though i have an email which says my device is registered with Moto. Plus i tried booting into recovery but it says no command and android bot in distress. I dont want to lose any data but as a last resort i tried formatting too but the phone reboots normally and the format gets cancelled. I dont to lose my data, Is there anyway that unlocks my phone without wiping the data??
1.On The No Command screen , Press and hold Volume Up Button While pressing it Press power button for 2-3 Seconds And Release Power button You Will Boot In Recovery Now.
2.Don't worry it's normal problem... U Can Format if u want by using safe mode just press the power button and again press and hold Power off Option it will ask you "Reboot you to safe mode" just click yes And Reset your phone.
jbanti said:
1.On The No Command screen , Press and hold Volume Up Button While pressing it Press power button for 2-3 Seconds And Release Power button You Will Boot In Recovery Now.
2.Don't worry it's normal problem... U Can Format if u want by using safe mode just press the power button and again press and hold Power off Option it will ask you "Reboot you to safe mode" just click yes And Reset your phone.
Click to expand...
Click to collapse
Finally had to format. Thanks fr the help.
Sent from my XT1033 using XDA Free mobile app

Boost LG Stylo Soft Brick? Please help.

I have a boost mobile LG Stylo that I rooted last November using 6th_Hokage's custom room method provided here http://forum.xda-developers.com/lg-g-stylo/development/boost-stylo-5-1-1-zv5-custom-rom-v1-t3216307 on this forum. I used the rooted-zv5-system.img file. All has been well for 7 moths until last night when I was using Google Chrome and the app hung (which happens occasionally, not frequently). Had to pull and reinstert battery and upon booting, I am getting in this weird loop of Setup/Activation Wizard - Wifi Connect - and TalkBack Activation that I cannot get out of. HOME and RECENT SCREENS buttons are disabled, BACK button is enabled. I am assuming some corruption took place.
Can anyone point me in the direction of steps to take on resolving this? I am good either going back to factory or root, I just need my phone working. I have reviewed this forum, and am confused on best option on how to proceed, or do I have a permanent brick.
Thanks so much in advance for the assistance!
I'd reset it from recovery mode. I reset my phone whenever it acts wonky. When you do reset it in recovery do it like 3 times like you are clearing it out to put in a rom. If all else fails you can at least flash the rooted rom or original rom again, Good Luck! At least you have root, I'm on 6.0 and no root sux big time!
jmacie said:
I'd reset it from recovery mode. I reset my phone whenever it acts wonky. When you do reset it in recovery do it like 3 times like you are clearing it out to put in a rom. If all else fails you can at least flash the rooted rom or original rom again, Good Luck! At least you have root, I'm on 6.0 and no root sux big time!
Click to expand...
Click to collapse
Thanks so much. Cool, I hope it is an easy fix. Because I am pretty much a noob with this stuff, I have never "cleared it out" to put in a rom. I might have done it, but do not recall. I will have to review my process steps again to make sure. Any chance you can provide some step by step instruction that I can follow with regard to resetting and clearing out from recovery mode?.
Here are the steps I found online, does this look correct to you...a hard factory reset? Is this ok even with rooted phone?
Hard reset LG G Stylo
Turn off the device
Press and hold Volume Down key + Power Key about 6-7 seconds
Release Power key when LG logo appear
When still pressing Volume Down key, press Power key one more
Release Volume down key when Factory Data Reset menu appears
Use Volume key to select “Yes”
Pres Power key to confirm.
I do still have the rooted rom I originally used and instructions from 6th_Hockage...are you saying that if I just flash that again following the steps I used to originally root the phone that this will work even though the phone is already rooted?
Thanks!
Turn off the device
Press and hold Volume Down key + Power Key about 6-7 seconds
Release Power key when LG logo appear AND it says "Recovery Mode"
You'll get a recovery menu and you use the volume up and down keys to highlight the "factory reset" after highlighting "factory reset" press the power key to activate selection. Do that three times and you will have a clean slate of your rooted rom.
You don't have to re-flash the reset will be the rooted rom
Did it work???
Sent from my N9521 using Tapatalk

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