[Q] Factory reset problem - RAZR HD Q&A, Help & Troubleshooting

Hey guys I updated my Razr HD to JB then after that factory reset then never boot up and just a boot cycle between motorola logo and dead android logo and retailer replaced that for me.and second one the same problem again and they send it to repair .they called me from repair centre that your mobile is rooted and you should pay and the thing is i didnt root and i dont know how to root and they said you installed an app and the app rooted your device by itself. Funny isnt it? I told them that i just indtalled flash player from xda and they said yesss they hacked yr device and rooted it by flash player so blah blah blah. Im with telstra australia and just wondering anyone with telestra in australia has this problem. Factory reset after jb update i saw other people with this issue.i appreciate anyhelp or test thank you in advanced.

M4zi4r said:
Hey guys I updated my Razr HD to JB then after that factory reset then never boot up and just a boot cycle between motorola logo and dead android logo and retailer replaced that for me.and second one the same problem again and they send it to repair .they called me from repair centre that your mobile is rooted and you should pay and the thing is i didnt root and i dont know how to root and they said you installed an app and the app rooted your device by itself. Funny isnt it? I told them that i just indtalled flash player from xda and they said yesss they hacked yr device and rooted it by flash player so blah blah blah. Im with telstra australia and just wondering anyone with telestra in australia has this problem. Factory reset after jb update i saw other people with this issue.i appreciate anyhelp or test thank you in advanced.
Click to expand...
Click to collapse
I had the exact same problem with my first handset and there was a thread in here somewhere. Took it back to Fone Zone and they replaced the handset for me as it was within the first 30 days. After the replacement I brought the handset home and let JB install before doing anything else. Has been solid and I wouldn't want to risk having the same thing happen again.

Ruxin said:
I had the exact same problem with my first handset and there was a thread in here somewhere. Took it back to Fone Zone and they replaced the handset for me as it was within the first 30 days. After the replacement I brought the handset home and let JB install before doing anything else. Has been solid and I wouldn't want to risk having the same thing happen again.
Click to expand...
Click to collapse
Hey. Mine is in 30 days too but because it was the second one they did not replace.you did not factory reset yeah? Its the issue with factory reset im sure. Im waiting . I dont know what they gonna do and its not fair.

M4zi4r said:
Hey. Mine is in 30 days too but because it was the second one they did not replace.you did not factory reset yeah? Its the issue with factory reset im sure. Im waiting . I dont know what they gonna do and its not fair.
Click to expand...
Click to collapse
First handset was factory reset after the update to JB. Second was not.
I was lucky that I got my phone through Fone Zone as they are a reseller which is why I was allowed to swap it out, but if I had got it through Telstra they would have needed to send it away to assess it because that's their policy.

Fix
I had the exact same problem that you describe on a phone from french carrier SFR.
Update to jelly bean ==> factory reset ==> dead device.
I followed the steps in the alternate method for factory reset of the "old" razr (xt910)
The trick worked for me (XT 925) I saw some french people that also managed to recover it this way:
(I found it on verizon website but don't have the righ to post link yet)
1] Power the device off.
---(Note Press the Power button then select Power off.)
---(Note If the device doesn't respond to input, press and hold the Volume Up/Down then press and hold Power button. When the device screen goes blank release the Power button while continuing to hold Volume Up/Down, proceed with step 3.)
2] Press and hold the Volume Up/Down then press the Power button.
3] When presented with the Boot Mode Selection Menu release all buttons.
4] Press Volume Down to select Recovery then press Volume Up.
5] From the Droid triage screen, simultaneously press Volume Up/Down.
6] Select wipe data /Factory Reset then press the Power button.
---(Note Use Volume keys to navigate options.)
7] Select Yes -- delete all user data then press the Power button.
---(Note Use Volume keys to navigate options.)
---(Note Data wipe may take several moments.)
8] Select reboot system now then press the Power button.
---(Note Use Volume keys to navigate options.)
Hope that can help someone !

Try booting into recovery and wiping cache.
I have yet to see an app than can root your phone without you knowing. Bollocks....

Related

HD2 died after Manilla mod

Hi all,
after installing volDeus BG tweakv 0.5 my phone died. i can't restart it and i can't perform a hard reset. i also tried the red reset button from the back - nothing. it's not even charging. i tried a different battery but didn't solve the problem. any help would be appreciated. i don't want to send it back for repair.
It happened to me after manilla, i made this factory reset and after that the phone worked fine.
Performing a factory reset using phone buttons
If you cannot turn on your phone or access the phone settings, you can still perform a factory reset by using buttons on the phone.
With your phone powered off, press and hold the VOLUME UP and VOLUME DOWN buttons.
While holding the volume buttons, press the END/POWER button briefly and then release it.
When you see a warning message on screen, release the VOLUME UP and VOLUME DOWN buttons.
Press the VOLUME UP button to perform the reset, or press any other button to cancel the reset.
thanks for reply. like i said, i can't perform a hard reset because the phone is not responding. when i press the volume up, down and power button nothing happens. i don't know what to do.
Ahhhhhh.. me 2
My hd was dead during flashing and still not working but a good thing......
I bought a new HD2.
But if some one have an idea plz let me know.
Thanks in advance
l3onard said:
thanks for reply. like i said, i can't perform a hard reset because the phone is not responding. when i press the volume up, down and power button nothing happens. i don't know what to do.
Click to expand...
Click to collapse
If you're unable to perform a hard reset with the hard keys as explained above, you don't have any other choice but to send it in for repair as far as I know...sorry.
I'd suggest first taking out the battery for a couple of hours and then try again.
de Wolfe said:
I'd suggest first taking out the battery for a couple of hours and then try again.
Click to expand...
Click to collapse
i'll try this. thanks.
de Wolfe said:
I'd suggest first taking out the battery for a couple of hours and then try again.
Click to expand...
Click to collapse
l3onard said:
i'll try this. thanks.
Click to expand...
Click to collapse
Also try this;
1. Remove the battery
2. Plug the USB cable to your computer and to your HD2
3. Push and hold volume down/up
4. Insert the battery
Normally the HD2 would start when doing this.
wardh said:
Also try this;
1. Remove the battery
2. Plug the USB cable to your computer and to your HD2
3. Push and hold volume down/up
4. Insert the battery
Normally the HD2 would start when doing this.
Click to expand...
Click to collapse
thanks but it's not working. maybe because i deactivated charging when connected to PC.
with the combination volume -, reset and power i managed to enter the bootloader. anybody help me to go on pls?
l3onard said:
with the combination volume -, reset and power i managed to enter the bootloader. anybody help me to go on pls?
Click to expand...
Click to collapse
1. L3nny, for future reference, Co0kie's Home Tab v1.8.5 already has the voldeus skinning function built-in, so there's no more need for it in the future... but since you've got it now... calm down and bear with me here...
2. Voldeus' skinning does not mess with your rom image at all, and any changes can be reversed with a HardReset (i've been there and done that). A HardReset does take 3 hands and a few tries to get it for the first time. The red button on the back is only a SoftReset, same as taking the battery out, so that's not gonna work. And since you've just seen the bootloader now, your previous HardReset attempt probably didn't have the correct buttons combination, so it never worked. Try again using this combo from TBoy2000's HowTo thread: remember it's pressing volumeUP AND Down together AND Power button. you need three thumbs
tboy2000 said:
1. With the device turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then briefly press the POWER button.
2. Continue pressing the VOLUME UP and VOLUME DOWN buttons until you see this message on the screen:
"This operation will delete all your personal data, and reset all settings to the manufacturer default settings. Press VolUp to restore manufacturer defaults, or press other keys to cancel."
3. Release the VOLUME UP and VOLUME DOWN buttons.
4. Press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.
Click to expand...
Click to collapse
good luck
atlaswing said:
1. L3nny, for future reference, Co0kie's Home Tab v1.8.5 already has the voldeus skinning function built-in, so there's no more need for it in the future... but since you've got it now... calm down and bear with me here...
2. Voldeus' skinning does not mess with your rom image at all, and any changes can be reversed with a HardReset (i've been there and done that). A HardReset does take 3 hands and a few tries to get it for the first time. The red button on the back is only a SoftReset, same as taking the battery out, so that's not gonna work. And since you've just seen the bootloader now, your previous HardReset attempt probably didn't have the correct buttons combination, so it never worked. Try again using this combo from TBoy2000's HowTo thread: remember it's pressing volumeUP AND Down together AND Power button. you need three thumbs
good luck
Click to expand...
Click to collapse
hard reset is not working. i don't think i do it wrong, because it's not the first time i try this.
i copied shell32.exe and aygshell.dll from voldeus' post an dput it on my sd card. i chose some settings, chose the wallpaper and soft reset. but the phone froze at start-up. i put out the battery and from that moment, i couldn't do anything.
if i can enter the bootloader does it mean i can install HSPL and maybe a stock or custom ROM? but if something goes wrong i loose my warranty!
please help me guys, i'm lost.
1) Maby your battery charge is too low ( maby, your usb port is broken and charging is not ON)
Try to connect your HD2 to charge
Its will be better if you will go to service centre.
sorry for my bad English
l3onard said:
hard reset is not working. i don't think i do it wrong, because it's not the first time i try this.
i copied shell32.exe and aygshell.dll from voldeus' post an dput it on my sd card. i chose some settings, chose the wallpaper and soft reset. but the phone froze at start-up. i put out the battery and from that moment, i couldn't do anything.
if i can enter the bootloader does it mean i can install HSPL and maybe a stock or custom ROM? but if something goes wrong i loose my warranty!
please help me guys, i'm lost.
Click to expand...
Click to collapse
Is your machine tied to a certain provider? If it is send it back and get a new one.You obviously have a faulty machine.Easy way to bootloader,
Hold volume down.
Take off back.
Press red button.
Bootloader appears flash radio or ROM
i tried with another battery and nothing changed. so i solved this problem already.
yes, it's an orange phone. what would be better: trying to flash a new ROM (if something go wrong i loose the warranty) or send it back for repair?
l3onard said:
i tried with another battery and nothing changed. so i solved this problem already.
yes, it's an orange phone. what would be better: trying to flash a new ROM (if something go wrong i loose the warranty) or send it back for repair?
Click to expand...
Click to collapse
New phone definitely.
l3onard said:
i tried with another battery and nothing changed. so i solved this problem already.
yes, it's an orange phone. what would be better: trying to flash a new ROM (if something go wrong i loose the warranty) or send it back for repair?
Click to expand...
Click to collapse
I dont know but i think that: to flash a new ROM you must enter in bootloader.
It is better to change a device for the new
Its a critical problem. This problem can appear again even if you repair your phone.
If you have official guarantee - you must change your device ( go to your service centre )
DUDE!~!!!!~! You're already in bootloader, just flash your original orange STOCK ROM already and be done with this!!! ALSO, you MUST take out your SD card, since that maybe the problem to begin with (having your core system files at the root of your SD is not a smart idea). If that DOESN'T work, then send the damn thing back to Orange for an exchange! Your choices are really simple, why are you wasting everone's time with this!
Good luck
i just wanted your opinion about my problem beeing a beginner in WM phones. i think always is better to ask a second opinion, especially when you are a newbie. if i wasted someones time i'm sorry.
anyway, thanks for the answers. i'll send it back to orange.
I wouldn't send the phone to repair.
1. enter bootloader-mode
2. mtty task29 search forum
3. enter bootloader again
4. flash orange original rom
5. after flashing perform a hard reset

HELP!!! T300 Locked: Requires Google Sign In

Need help guys.
Don't know what happened, but after the kid's Tf300 booted, it's at the google sign in. But the tablet does not have wifi so there's no way to sign in.
So it's been stucked like that for days now. And since we can't sign in, we couldn't turn on wifi. I don't care if we have to factory reset or wipe the system as long as I can get it to work again.
Thanks much for your help.
smokarz said:
Need help guys.
Don't know what happened, but after the kid's Tf300 booted, it's at the google sign in. But the tablet does not have wifi so there's no way to sign in.
So it's been stucked like that for days now. And since we can't sign in, we couldn't turn on wifi. I don't care if we have to factory reset or wipe the system as long as I can get it to work again.
Thanks much for your help.
Click to expand...
Click to collapse
I've never had the problem but using google search string - android phone locked google account no wifi - gets many hits.
This one looks promising.
Good Luck!
Maybe some with experience on this tablet will respond.
Press and hold the power button at the same time as the volume button.
It will reset the device into recovery mode.
Read the text that shows up, it will tell you to use the volume down button to select the option you wish to choose which is to restore to default (last option on the right), press volume up to select it.
It will wipe your device to factory settings (basically like when you took it out of its box on the first day).
Do not use Wipe Data unless you have stock recovery.
If you have twrp or cwm you will probably brick your tablet!
Thanks guys. I've been trying the Power+Volume Up combo to try to get into recovery but it's not working. Maybe I am not doing it right. The tablet is still on factory ROM. Not rooted nor unlocked.
Sent from my LG-E970 using Tapatalk 2
smokarz said:
Thanks guys. I've been trying the Power+Volume Up combo to try to get into recovery but it's not working. Maybe I am not doing it right. The tablet is still on factory ROM. Not rooted nor unlocked.
Sent from my LG-E970 using Tapatalk 2
Click to expand...
Click to collapse
Power and volume down to get into the bootloader. This is the one you want.
Power and volume up to get into apx mode.
Thanks. I will try that.
fYI. The tablet is still on factory ROM though.
Sent from my LG-E970 using Tapatalk 2
Do you know what firmware version is your tablet currently on?
i have a safe way to factory reset it but i need to know the firmware version to make it's safe for you to try
smokarz said:
Thanks guys. I've been trying the Power+Volume Up combo to try to get into recovery but it's not working. Maybe I am not doing it right. The tablet is still on factory ROM. Not rooted nor unlocked.
Sent from my LG-E970 using Tapatalk 2
Click to expand...
Click to collapse
Care to tell us exactly what you're doing? For me, the easiest method is to power down, then hold the volume up button and press + hold power (holding volume up while powering down works as well for me-- yes, I still lift and press the power button again to reboot.).
You should shutdown your tablet.
Then you hold down the power button AND the volume-down button.
After the screen turns on you can choice wipe data by volume-down and confirm your choice with volume-up.
Now your tablet should run with the factory settings. At your first start you choice your country and your wifi, so your problem should be solved

Lenovo A916 Boot Loop

Hey there,
I have a Lenovo A916 which was pretty reliable. However, it is currently stuck in a boot loop. It wasn't the average type of bricking where one was trying to flash a new rom or where one was trying to root the phone. It was one where a vital app was deleted (I believe the OS UI, I may be wrong) and thus it won't restart properly. I have searched several forums and researched several processes but I wanted more advice before I tried to unbrick the phone myself.
Unfortunately, the drawbacks are that there isn't much information out there about the particular type of phone, and it makes it hard to apply methods that are made for more popular models.
The phone is rooted but the boot loader is locked. Obviously I cannot go into USB debugging mode but the phone does have a memory card slot. I have both the original and a custom rom downloaded and the relevant drivers. I even have Lenovo's LeTools.
Any help would be very much appreciated.
Have you tried factory reset? I have the same phone.
Turn it off, then hold the middle of the volume rocker firmly and keep holding it while you turn on the phone - you will see a green tilted android.
Press on/off button 1 time
use the volume rocker to move down to wipe data/factory reset and press the in the middle of the volume rocker. Then on the next screen move down to Yes and press the middle of the volume rocker.
Your phone will now factory reset - wait until its done.
it will restart by itself - if not, then move to reboot now and press the middle of the volume rocker.
Hopefully this will fix your issue - though now your facing another one - there might be spyware on your phone and you have to re-root it and depending on the method install either superuser or supersu(best), then remove the spyware with malwarebytes, avast, 360 security. Make a list of those that can't be cleaned.
Then disable the offending apps.
BE CAREFUL! I'm not responsible for what you do!
If you by accident choose the wrong thing, then hold the power button for 30 seconds and your phone will restart. Turn if off and try again.
Be advised that you will loose all your apps and files, you should remove your MicroSD card first.
Good luck
Factory reset won't work.
You said you just flashed a new rom right?
If you done factory reset, it wouldn't reset your phone COMPLETELY. It will just reset the settings and the data.
What you need to do is you need to find the stock rom of your device. Then reflash it into your device.
Sent from my H30-U10 using Tapatalk
Matrix_ver_6.9 said:
Factory reset won't work.
You said you just flashed a new rom right?
If you done factory reset, it wouldn't reset your phone COMPLETELY. It will just reset the settings and the data.
What you need to do is you need to find the stock rom of your device. Then reflash it into your device.
Sent from my H30-U10 using Tapatalk
Click to expand...
Click to collapse
No, I didn't flash a new ROM. Actually, I was using the stock ROM when the UI got deleted. I do have the stock ROM however. What is the best way to flash the ROM to my device?
insomniacno1 said:
Have you tried factory reset? I have the same phone.
Turn it off, then hold the middle of the volume rocker firmly and keep holding it while you turn on the phone - you will see a green tilted android.
Press on/off button 1 time
use the volume rocker to move down to wipe data/factory reset and press the in the middle of the volume rocker. Then on the next screen move down to Yes and press the middle of the volume rocker.
Your phone will now factory reset - wait until its done.
it will restart by itself - if not, then move to reboot now and press the middle of the volume rocker.
Hopefully this will fix your issue - though now your facing another one - there might be spyware on your phone and you have to re-root it and depending on the method install either superuser or supersu(best), then remove the spyware with malwarebytes, avast, 360 security. Make a list of those that can't be cleaned.
Then disable the offending apps.
BE CAREFUL! I'm not responsible for what you do!
If you by accident choose the wrong thing, then hold the power button for 30 seconds and your phone will restart. Turn if off and try again.
Be advised that you will loose all your apps and files, you should remove your MicroSD card first.
Good luck
Click to expand...
Click to collapse
Thanks for the advice, but that was my first course of action and it was not successful.
I have flashed a custom ROM to the phone and it works well. Thanks for all the help and suggestions, much appreciated.
hi , i have Lenovo A916 and i have lost my phones original boot , i can't open my Flash Light and my Play Store and my Task Manager from the Home Button , how can i Fix IT ? Plz Help me
Thnx
Excelsien said:
I have flashed a custom ROM to the phone and it works well. Thanks for all the help and suggestions, much appreciated.
Click to expand...
Click to collapse
What custom ROM did you use? Can you provide link?
Regards
JBJ
Help I have a phone Lenovo A916 and it keeps on going on and off jst bought a new battery hope you can help
Much appreciate.
Thanks

Missing storage (really), sluggish, no recovery mode?

Bought it used. SM-G920F Yately.GU46.6GG.UK (im in the US)
It acted funny when i first got it, like the PO tried to reset it in some weird way.
Then i noticed my storage Avaialable and storage used did NOT add up to the claimed 32 (more than the system files and etc-wasn't even close!)
So i figured i would reset it, but a factory reset from within settings didn't work.
When i turn it on holding Volume DOWN and power it boots to a foriegn language.... When i boot using volume UP and power it goes to the dead android and claims "no command". It's like however the PO reset it (probably used some ghetto app) messed up the firmware or image or something? I'm so confused...
I'm VERY new to Android, am an old apple expatriate. I want to flash it to the correct firmware and stuff's i figure that should delete ALL old files if maybe theres parttions not showing up that contain the old users data or somthing?
Now i could clean it probably with the command prompt, but that would erase eerything and i wouldn't now how to make it useable again.
So, how do i flash it .... so that i can flash it -_- I only know of the way through the recovery mode (or whatever mode if i am miss using that term)
Again... very new... know OF odin, but not how to use it.... idk.
Help a new android disciple!
Want my new s6 to perform like one and have the storage it should!
BTW
No it i NOT a fake... promise.
anyone? Help
IkeNewton said:
No it i NOT a fake... promise.
Click to expand...
Click to collapse
Looking for help still! Anyone?
IkeNewton said:
Looking for help still! Anyone?
Click to expand...
Click to collapse
Turn off your phone, and then turn it on pressing and holding Volume Up, Home, and Power button at the same time until you see a warning. Then press Volume Up to continue, and navigate using volume keys and select wipe cache/factory reset with the Home button, then reboot.

Boost LG Stylo Soft Brick? Please help.

I have a boost mobile LG Stylo that I rooted last November using 6th_Hokage's custom room method provided here http://forum.xda-developers.com/lg-g-stylo/development/boost-stylo-5-1-1-zv5-custom-rom-v1-t3216307 on this forum. I used the rooted-zv5-system.img file. All has been well for 7 moths until last night when I was using Google Chrome and the app hung (which happens occasionally, not frequently). Had to pull and reinstert battery and upon booting, I am getting in this weird loop of Setup/Activation Wizard - Wifi Connect - and TalkBack Activation that I cannot get out of. HOME and RECENT SCREENS buttons are disabled, BACK button is enabled. I am assuming some corruption took place.
Can anyone point me in the direction of steps to take on resolving this? I am good either going back to factory or root, I just need my phone working. I have reviewed this forum, and am confused on best option on how to proceed, or do I have a permanent brick.
Thanks so much in advance for the assistance!
I'd reset it from recovery mode. I reset my phone whenever it acts wonky. When you do reset it in recovery do it like 3 times like you are clearing it out to put in a rom. If all else fails you can at least flash the rooted rom or original rom again, Good Luck! At least you have root, I'm on 6.0 and no root sux big time!
jmacie said:
I'd reset it from recovery mode. I reset my phone whenever it acts wonky. When you do reset it in recovery do it like 3 times like you are clearing it out to put in a rom. If all else fails you can at least flash the rooted rom or original rom again, Good Luck! At least you have root, I'm on 6.0 and no root sux big time!
Click to expand...
Click to collapse
Thanks so much. Cool, I hope it is an easy fix. Because I am pretty much a noob with this stuff, I have never "cleared it out" to put in a rom. I might have done it, but do not recall. I will have to review my process steps again to make sure. Any chance you can provide some step by step instruction that I can follow with regard to resetting and clearing out from recovery mode?.
Here are the steps I found online, does this look correct to you...a hard factory reset? Is this ok even with rooted phone?
Hard reset LG G Stylo
Turn off the device
Press and hold Volume Down key + Power Key about 6-7 seconds
Release Power key when LG logo appear
When still pressing Volume Down key, press Power key one more
Release Volume down key when Factory Data Reset menu appears
Use Volume key to select “Yes”
Pres Power key to confirm.
I do still have the rooted rom I originally used and instructions from 6th_Hockage...are you saying that if I just flash that again following the steps I used to originally root the phone that this will work even though the phone is already rooted?
Thanks!
Turn off the device
Press and hold Volume Down key + Power Key about 6-7 seconds
Release Power key when LG logo appear AND it says "Recovery Mode"
You'll get a recovery menu and you use the volume up and down keys to highlight the "factory reset" after highlighting "factory reset" press the power key to activate selection. Do that three times and you will have a clean slate of your rooted rom.
You don't have to re-flash the reset will be the rooted rom
Did it work???
Sent from my N9521 using Tapatalk

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