HEHE... technical support (ATT) - AT&T Samsung Galaxy S 4 General

Joshua Smith: Hi, you can call me, Josh. Thank you, Cezary, for chatting with me today.
Norbarb: what number?
Norbarb: never mind
Norbarb: Sur i will Josh
Norbarb: sure
Joshua Smith: I'm sorry to hear about your data connection issue. I can help with that today.
Norbarb: ok
Joshua Smith: Is this regarding line ending in 1789?
Norbarb: yes
Joshua Smith: Have you tried power cycling the device yet?
Norbarb: Yes i did
Joshua Smith: Ok. Have you checked your device settings to make sure that Cellular Data is turned on?
Norbarb: Yes it is
Joshua Smith: Is WiFi currently on or off?
Norbarb: It is Off
Joshua Smith: Are SMS and calling services having any issues?
Norbarb: I can make calls ans sms are working just can't send MMS and no connection to internet at all
Joshua Smith: I'm currently checking the coverage and local towers in your billing address area.
Norbarb: ok
Norbarb: You don't have to . My wifes phone is working just fine
Joshua Smith: How are you attempting to use the internet on your mobile device?
Norbarb: by pressing internet app on device
Joshua Smith: Could you please try using the browser directly and try to access a webpage for me?
Norbarb: what do you think i'm donig by pressing internet app... it is browser, but you have no idea what is wrong.. are you ?
Joshua Smith: That's what I'm trying to figure out, Cezary. Please click the following link and then scroll down until you see "switch from the menu", follow the instructions:
Joshua Smith: Click Here
Norbarb: Seems like you have no knowlage od android 4.3... There is no Data button in notification pannel anymore
Norbarb: not in 4.3 firmware
Joshua Smith: Turn off your device. I'm going to reset the network on your device. Let me know when it's off.
Norbarb: it is off
Joshua Smith: I'll be a moment.
Joshua Smith: Ok, now power on and try a test webpage search.
Norbarb: ok .. hold on
Norbarb: No data ..
Joshua Smith: Ok, I'll need to create case for this data issue as my trouble shooting resources have been exhausted. The case will escalate the issue to the next tier technical department.
Joshua Smith: What is your preferred method of contact?
Norbarb: I fixed it... for future references just tell somebody to go to Settings->Connection->More Networks->Mobile Networks->Access Point Names->Menu button and Reset to defaults....
Norbarb: Great knowlage you have...
I change my name to Norbarb from my real....
This is how good and knowlageble they are...lol

what kind of name is Cezary

Crzycoco said:
what kind of name is Cezary
Click to expand...
Click to collapse
his real one

Haha I laughed reading this because this happens to me all the time with att reps.

It's not polite to include CSR's names in an open forum like this.
---------- Post added at 02:21 PM ---------- Previous post was at 02:20 PM ----------
Kamaole said:
his real one
Click to expand...
Click to collapse
I think he's wondering what region it comes from.

Thread closed, take this discussion to the sticky http://forum.xda-developers.com/showthread.php?t=2433789

Related

[Q] cannot dial all emergency numbers in Israel

Hello. Where I live we have a different number for every emergency case, one number for the police, one for an ambulance and another one for the fire department but every time I try to call to an ambulance, my NEXUS 5 gets to the police meaning it calls 911. how do i change it from 911 to another number? (in the dialer i dial the right number but it still doesnt work) even though I dial 101 (ambulance) it calls 911 I need to change the emergency number default from 911
Device Information: Nexus 5 D821 32GB
What does 112 do?
Sent from my Nexus 5 using Tapatalk
rootSU said:
What does 112 do?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
we don't have 112 as an emergency number in my country
It might be your carrier. Here are a couple links I found (it looks like the build.prop may be able to change it):
https://code.google.com/p/android/issues/detail?id=5140
http://en.wikipedia.org/wiki/Emergency_number#Emergency_numbers_and_mobile_telephones
petch04 said:
Hello. Where I live we have a different number for every emergency case, one number for the police, one for an ambulance and another one for the fire department but every time I try to call to an ambulance, my NEXUS 5 gets to the police meaning it calls 911. how do i change it from 911 to another number? (in the dialer i dial the right number but it still doesnt work) even though I dial 101 (ambulance) it calls 911 I need to change the emergency number default from 911
Device Information: Nexus 5 D821 32GB
Click to expand...
Click to collapse
Fixed Dialing Numbers. Set up your phone to place outgoing calls only to the fixed dialing numbers (FDN) that you save on the phone's SIM
http://android.stackexchange.com/qu...an-emergency-call-and-can-i-set-number-for-it
Kindly inform me if it will work good for you.
Thanks
MrObvious said:
It might be your carrier. Here are a couple links I found (it looks like the build.prop may be able to change it):
Click to expand...
Click to collapse
I talked with my carrier... They don't see any pronlem and I know more pepole with this problem from other carriers(With Nexus 5)
And how can fix it using build.prop?
joannn said:
Fixed Dialing Numbers. Set up your phone to place outgoing calls only to the fixed dialing numbers (FDN) that you save on the phone's SIM
Kindly inform me if it will work good for you.
Thanks
Click to expand...
Click to collapse
I tried it... didn't work
Do you live in the United States? Calling 911 in the United States relays you to the police because that is where all calls for dispatch go and the dispatcher will decide EMS/Fire/ Police but in most cases all 3 are coming in an emergency.
From reading your post, how often do you call emergency services? Please don't be that guy that calls 911 for stupid reasons, I've sat in the comm center.
mistahseller said:
Do you live in the United States? Calling 911 in the United States relays you to the police because that is where all calls for dispatch go and the dispatcher will decide EMS/Fire/ Police but in most cases all 3 are coming in an emergency.
From reading your post, how often do you call emergency services? Please don't be that guy that calls 911 for stupid reasons, I've sat in the comm center.
Click to expand...
Click to collapse
No I Don't live in the United States. As I said "Where I live we have a different number for every emergency case" and the reason that I call a lot to emergency services is because that I volunteer at the EMS in my country and as a volunteer I often need to call the command center..
DependentShake said:
112 is the common emergency telephone number that can be dialed free of charge from any fixed or mobile telephone in order to reach emergency services (ambulance, fire and rescue, police) in numerous European countries, including all member states of the European Union, as well as several other countries in the world. In some countries other numbers previously used also continue to be available; e.g. 999 and 112 both function in the UK. In the United States, some carriers, including AT&T, will map the number 112 to its emergency number 9-1-1.
Click to expand...
Click to collapse
I know what 112 is. Thanks though
Sent from my Nexus 5 using Tapatalk
so any idea what can I do?
petch04 said:
so any idea what can I do?
Click to expand...
Click to collapse
It may help to know what country you are in... and perhaps put it in the thread title to get a better response. Could I suggest your title is changed to something like "cannot dial all emergency numbers in <country>"?
rootSU said:
It may help to know what country you are in... and perhaps put it in the thread title to get a better response. Could I suggest your title is changed to something like "cannot dial all emergency numbers in <country>"?
Click to expand...
Click to collapse
Edited
petch04 said:
Hello. Where I live we have a different number for every emergency case, one number for the police, one for an ambulance and another one for the fire department but every time I try to call to an ambulance, my NEXUS 5 gets to the police meaning it calls 911. how do i change it from 911 to another number? (in the dialer i dial the right number but it still doesnt work) even though I dial 101 (ambulance) it calls 911 I need to change the emergency number default from 911
Device Information: Nexus 5 D821 32GB
Click to expand...
Click to collapse
a shot in the dark (but i'm about to test it test week while in mexico with location services set to HIGH)
do you, have location / & location reporting services turned ON?
i know, it may sound like it has NOTHING to do with emergency calling, but, think on it,
how tight google has been working to make kitkat so uniformed with google now services, look up via the phone dialer, etc..
it's almost a mystery what features *location* actually have & how deep they burrow -
http://http://forums.androidcentral.com/general-help-how/356329-location-location-reporting-location-history-correct-answer-differences.html
i mean it's a shot in the dark, if your in a country other than the US (with a phone marketed by an US company) just maybe, those defaults in the phone dialer may change, with location / location reporting..
~shrugz shoulderz~
i could be right, or dead wrong..
what does it hurt.. to *try* ..
---------- Post added at 11:22 PM ---------- Previous post was at 10:49 PM ----------
"..(in the dialer i dial the right number but it still doesnt work) even though I dial 101 (ambulance) it calls 911 I need to change the emergency number default from 911
Device Information: Nexus 5 D821 32GB.."
what i'd really be shocked at, is if the 911 emergency dialing is (shockingly) hard coded into the google dialer, EVEN THOUGH that nexus 5 is markerted to *the rest of the world* (Device Information: Nexus 5 D821), ither it's a terrible over-sight, or it's not hard coded at all.. (i hope not)..
it shouldn't be, that's i suspect the missing piece would be location / location services, to right what's wrong..
j'vai said:
a shot in the dark (but i'm about to test it test week while in mexico with location services set to HIGH)
do you, have location / & location reporting services turned ON?
i know, it may sound like it has NOTHING to do with emergency calling, but, think on it,
how tight google has been working to make kitkat so uniformed with google now services, look up via the phone dialer, etc..
it's almost a mystery what features *location* actually have & how deep they burrow -
http://http://forums.androidcentral.com/general-help-how/356329-location-location-reporting-location-history-correct-answer-differences.html
i mean it's a shot in the dark, if your in a country other than the US (with a phone marketed by an US company) just maybe, those defaults in the phone dialer may change, with location / location reporting..
~shrugz shoulderz~
i could be right, or dead wrong..
what does it hurt.. to *try* ..
---------- Post added at 11:22 PM ---------- Previous post was at 10:49 PM ----------
"..(in the dialer i dial the right number but it still doesnt work) even though I dial 101 (ambulance) it calls 911 I need to change the emergency number default from 911
Device Information: Nexus 5 D821 32GB.."
what i'd really be shocked at, is if the 911 emergency dialing is (shockingly) hard coded into the google dialer, EVEN THOUGH that nexus 5 is markerted to *the rest of the world* (Device Information: Nexus 5 D821), ither it's a terrible over-sight, or it's not hard coded at all.. (i hope not)..
it shouldn't be, that's i suspect the missing piece would be location / location services, to right what's wrong..
Click to expand...
Click to collapse
The location & location reporting services are turned on...
still not working
help....

Call ended right away? Can't make calls

Hello,
I was wondering if anyone is experiencing this weird hang up. When I try to make calls, it automatically ends my call without any rings. I keep trying to call and it keeps ending right after it dials.
I had to restart my phone to finally get it to work. It has happened twice to me now.
Same exact issue here. Rebooting sometimes works, sometimes doesn't. Tried uninstalling Google Voice, same issue. Annoying as heck.
Same issue here, on T-Mobile. I exchanged my original phone because I was having radio issues (phone would not connect to the mobile network), but this problem seems to have carried over. Phone is set to use WiFi calling, I'm wondering if there is a handover issue when I leave my home wireless network.
I'm on T-Mobile as well, in north Dallas area. I do not have mine set to do WiFi calling, as it is guaranteed to drop your call when you leave your house (happens every time to me, so now I don't bother with WiFi calling).
This instant "Call Ended" issue is separate.
Yup, happened to me earlier, i had to turn the phone off for 15 minutes. Im on t-mobile
Solution!
I believe I have figured out how to fix this. Go into Settings, then More..., then make sure Wi-Fi Calling is on, then click on Wi-Fi Calling then make sure you have Cellular preferred selected. After I did this, I was able to make calls with Wi-Fi on or off. Hope this fixes yours too.
Same issue here. Call hangs up right after i hit dial. Tonight even resetting the phone twice didn't solve. Finally after 20 minutes I was able to make a call. So frustrating as I had an important conference call I needed to be on. I ended up texting a few people in the call, and my texts were successfully received, just couldn't call out. So frustrating, but comforting knowing that I am not alone. Think I might return this phone as this is the 5th time this issue has occurred and I've only had the phone for 6 days.
-Hayden
I have same issue. I turned off VoLTE and problem gone. Hope this helps.
Sent from my SGP561 using Tapatalk
qarbonite said:
I believe I have figured out how to fix this. Go into Settings, then More..., then make sure Wi-Fi Calling is on, then click on Wi-Fi Calling then make sure you have Cellular preferred selected. After I did this, I was able to make calls with Wi-Fi on or off. Hope this fixes yours too.
Click to expand...
Click to collapse
Sorry, that is not a fix. I've used that configuration and still ran into the instant call ended problem. Thanks for the suggestion though.
---------- Post added at 07:44 AM ---------- Previous post was at 07:41 AM ----------
ngvuanh said:
I have same issue. I turned off VoLTE and problem gone. Hope this helps.
Sent from my SGP561 using Tapatalk
Click to expand...
Click to collapse
VoLTE (voice over LTE) could actually be the problem - that is a setting that comes pre-enabled and I never disabled it. Makes sense to try disabling it and see if it happens again.
I'll report back in a couple days whether the issue happens again with VoLTE disabled.
Man I really like this phone, but the call ending and camera issue, I had to return it. Damn you sony!
asianizeboy said:
Man I really like this phone, but the call ending and camera issue, I had to return it. Damn you sony!
Click to expand...
Click to collapse
The call ended issue hasn't happened to me since disabling VoLTE. Though I did get a call from my wife when she got off work, which when I swiped to answer, my phone rebooted.. that was fun.
simplyphp said:
The call ended issue hasn't happened to me since disabling VoLTE. Though I did get a call from my wife when she got off work, which when I swiped to answer, my phone rebooted.. that was fun.
Click to expand...
Click to collapse
It only happened to me once. Rebooting had no effect, but after turning off LTE everything worked. Makes sense that it would be a VoLTE issue.
you can try fiddling with the network mode settings in the more wireless/network option. the t-mobile rep. got it working again after switching the network preferences from LTE Preferred to GSM. That got calls working again. I believe I switched it back to LTE afterwards and I'm not experiencing any more problems with that error.
Same here. It was totally random as to when and how long it would automatically end calls.
VoLTE settings made no difference. Eventually the problem would return.
I just replaced it at the TMobile store.
Problem Solved!
So, I was having this same problem and reading this forum, I discover that I just need to change the network mode
Go to settings > More... > Mobile Networks > Network Mode
And it probably its marked LTE (only).. Just change it for LTE(preferred)/WCDMA/GSM
I hope it can help you
I have HTC One M7 with cm12.1 and I'm having this issue too!

WhatsApp Voice Calling Feature [Invitation Window: Open]

Windows are now open so get a call.:good:
The invitation window is closed for now. So it won't work no matter how many calls you get so please be patient.
You can remind me after 2, 3 days and I'll call you again. Cheers!
ok
Thanks for the call....activated call function.
droid_kernel said:
Thanks for the call....activated call function.
Click to expand...
Click to collapse
You're welcome.
Thanks for the call!
BachMinuetInG said:
Thanks for the call!
Click to expand...
Click to collapse
You're welcome!
Thanks for the invite man
d9ny said:
Thanks for the invite man
Click to expand...
Click to collapse
You're welcome.
deleted
whatsapp
please invite me on +5518996352504
himsin said:
please invite me on +919654686611
Click to expand...
Click to collapse
Do not post your numbers here. Just send me a text on Whatsapp. I've given my number in the first post.
please call me +00376601920
---------- Post added at 02:26 PM ---------- Previous post was at 02:05 PM ----------
Thanks
himsin said:
please invite me on +919654686611
Click to expand...
Click to collapse
Do not post your numbers here. Just send me a text on Whatsapp. I've given my number in the first post.
thanks
NEED HELP
Hey, my call feature got activated today but there seems to be a problem. Whenever I call someone, it automatically disconnects after 3-4 seconds no matter if the other person picks the call or not . Could you please help me out in solving this issue? I activated this feature for some of my friends too but they don't have any problems like this.
Thanks!
.::[email protected]::. said:
Hey, my call feature got activated today but there seems to be a problem. Whenever I call someone, it automatically disconnects after 3-4 seconds no matter if the other person picks the call or not . Could you please help me out in solving this issue? I activated this feature for some of my friends too but they don't have any problems like this.
Thanks!
Click to expand...
Click to collapse
Same here using Paranoid Android 4.6 on Xperia S, anyone else having this issue?
.::[email protected]::. said:
Hey, my call feature got activated today but there seems to be a problem. Whenever I call someone, it automatically disconnects after 3-4 seconds....
Click to expand...
Click to collapse
I don't know about this. I'm not a developer. Contact concerned person and tell him about your problem.
Thanks for calling !
Thanks for calling and activating it for me !!
Thanks for the call!

Phone calls on the mobile phone

Hi. I am with HUAWEI WATCH 2 and I enabled the option to talk (make/take a phone call) from the clock. If I answer the call from my mobile phone, it takes about 10 seconds for the call to "switch" to the mobile phone and at that time I can not hear it and the other person doesn't hear me. Can I fix it? Most people just say "hello hello" and hang up.
there is a big bug with this watch, i had to return my Xperia because a normal answer was mute while watch was connected.
i'm using it as standalone watch for now, sometime i connect just to sync data, that's it, lot of money wasted.
elotan said:
Hi. I am with HUAWEI WATCH 2 and I enabled the option to talk (make/take a phone call) from the clock. If I answer the call from my mobile phone, it takes about 10 seconds for the call to "switch" to the mobile phone and at that time I can not hear it and the other person doesn't hear me. Can I fix it? Most people just say "hello hello" and hang up.
Click to expand...
Click to collapse
Bluetooth connection, or the watch have its own SIM and number is shared?
---------- Post added at 01:00 AM ---------- Previous post was at 12:58 AM ----------
danymally said:
there is a big bug with this watch, i had to return my Xperia because a normal answer was mute while watch was connected.
i'm using it as standalone watch for now, sometime i connect just to sync data, that's it, lot of money wasted.
Click to expand...
Click to collapse
I use VirtualBox with Android x86 and no phone/tablet for that.
Mir1189 said:
Bluetooth connection, or the watch have its own SIM and number is shared?
Click to expand...
Click to collapse
Bluetooth connection. My watch is the model without a sim card.
elotan said:
Bluetooth connection. My watch is the model without a sim card.
Click to expand...
Click to collapse
I would update everything whats possible to update and then try again. If SIM would be involved, it might act as a redirection.
In case of Bluetooth connection I guess, the phone is using watch in similar manner as Handsfree over BT (Button, Mic, Speaker). Try to test if handsfree set does not have the same problem - in that case its issue of the phone, else its watches.
If the problem remains, I would either use the watches to take calls or to disable the feature completely.

No sound when making a call

So I am having this problem when I make a call that the other person cannot hear me at all. I receive calls perfectly and this happens only if I am the caller. Also, it happens only on mobile network with Volte active, I can make calls over Whatsapp and other apps normally.
Has anyone else experienced this issue?
Me device is Poco f2 pro with the latest firmware by the way.
Are you on MIUI.eu by any chance?
Hi,
I have the same call problem on my POCO F2 Pro. I can't say it only happens when I'm the caller. It happens if I use the phone or over BT so microphone should not be the problem.
This silence is about 10s long and then it works again. It can repeat or not on the same call. There is no rule.
The only thing I noticed is that when this happens you can't hang up or put the call on hold. Dialer/phone app problem?
Phone is 8G/256GB version and ROM version is 12.0.2.0(QJKEUXM).
I have same issue exactly ,. The only way is to disable VoLte.
If u find another solution inform me please,. I had to switch off the volte to fix this permanently
---------- Post added at 03:40 PM ---------- Previous post was at 03:39 PM ----------
lovers74 said:
So I am having this problem when I make a call that the other person cannot hear me at all. I receive calls perfectly and this happens only if I am the caller. Also, it happens only on mobile network with Volte active, I can make calls over Whatsapp and other apps normally.
Has anyone else experienced this issue?
Me device is Poco f2 pro with the latest firmware by the way.
Click to expand...
Click to collapse
I have same issue exactly ,. The only way is to disable VoLte.
If u find another solution inform me please,. I had to switch off the volte to fix this permanently
---------- Post added at 03:40 PM ---------- Previous post was at 03:40 PM ----------
lovers74 said:
So I am having this problem when I make a call that the other person cannot hear me at all. I receive calls perfectly and this happens only if I am the caller. Also, it happens only on mobile network with Volte active, I can make calls over Whatsapp and other apps normally.
Has anyone else experienced this issue?
Me device is Poco f2 pro with the latest firmware by the way.
Click to expand...
Click to collapse
I have same issue exactly ,. The only way is to disable VoLte.
If u find another solution inform me please,. I had to switch off the volte to fix this permanently
---------- Post added at 03:41 PM ---------- Previous post was at 03:40 PM ----------
XDRdaniel said:
Are you on MIUI.eu by any chance?
Click to expand...
Click to collapse
I am on EU rom .
Have same issue.
Is there a fix ?
Hi, i have the same call problem on my POCO F2 Pro and EU rom.
Any solution?
Thanks
Inviato dal mio POCO F2 Pro utilizzando Tapatalk
I have the same problem. As it seems, Google Phone (Dialer) is to blame. Uninstall updates for the Phone app, so go back to version 42. Please report here, if it helps.
Hello guys.
I've been facing the same issue for the past two days. I'm using poco x3 indian version which doesn't have NFC. This problem can be temporarily solved. For a permanent fix, you gotta approach service centre for bug fix. The solution for this problem for the time being is as follows
1. Switch off all wireless connectivity other than mobile data.
2. Go to settings and switch off VoLTE(if you have kept the VoLTE on).
3. Make a call from the mobile.
4. While the call is in progress, again go to settings and go to VoLTE.
5. While staying in the VoLTE settings screen, hang up the call from the floating phone app icon(any other way to hang up the call is ok for this).
6. As soon as you hang up the call, switch on the "use VoLTE" option.
7. Try making a call with VoLTE on and check whether the earpiece and mic are working well.
This helped me solve the issue.
Please make sure that you switch on the VoLTE suddenly as you hang up the call and make sure it got switched on.
Please respond if this worked for anyone of you. Thanks.

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