Hello guys. Today just by mistake I noticed a scratch which seem to be few dead pixels or something like that? I removed the screen protector and tried to rub the area but it seems to be under the Lcd glass. What can be done? Which part should be replaced? I bought the device abroad so no warranty. Image of the scratch is attached .
dust or something?
I would call Samsung. The phone should still be under manufacturers warranty.
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Warranty
The warranty is not given in my country.. I can send it abroad but it Will take ages for it to return. It looks like a small piece of hair under the screen glass.. Or maybe defective Lcd I am not sure.
You should still try Samsung international warranty. .. You bought it while you were on holiday
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Yeah it does look like a small hair or something. Every phone should have a warranty if you bought it new. I would still call Samsung and find out what can be done.
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Turn off the screen then put a flashlight to it. If it's a hair you'll be able to see it. If it's dead pixels then it won't be visible when screen is off.
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I bought the asus tf101-1a on black friday. I noticed dust was settling in on the bottom on the screen and returned it and had to go thru hell just to get them to exchange for a tf101-a1. Now after 2 hours of having it,big build up of dust on the bottom right and a dead pixel and i just opened it up!! Am i wrong to go back to bestbuy and explain my case and get yet another replacement?
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nellycruzz said:
I bought the asus tf101-1a on black friday. I noticed dust was settling in on the bottom on the screen and returned it and had to go thru hell just to get them to exchange for a tf101-a1. Now after 2 hours of having it,big build up of dust on the bottom right and a dead pixel and i just opened it up!! Am i wrong to go back to bestbuy and explain my case and get yet another replacement?
Sent from my Transformer TF101 using Tapatalk
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We've all heard the old saying "The customer is always right." Sadly, that's not always the case. I agree you deserve a unit you are satified with, no doubt. But consider the possibly the "perfect" tab doesn't exist? Not saying you should not pursue a return, mind you but I recall a few months back when Some people were complaining of light bleed. How did they see the light bleed? Went into a room completely dark, turned down their screens then looked. Now, how many users actually DO this in normal use? I guess I'm saying only you can decide what is "acceptable" or "not acceptable". Also, keep in mind BB has a "Frequent Return Policy" where they track and ban returns from chronic return-ers. Just sayin'
IMO the dead pixel would be more an issue than dust but then I can't see what you see!
Good luck!
Well i just opened the tf and the dead pixel was right there. Ive nver returned anything from there,it looks like black dots on the screen where the dust is. The purpose of a tablet is the size and resolution and difference from a android phone. I love the tablet,but nowhere do i read others having this issue. Wether i paid $249 or $399, i feel i deserve to have a tablet experience without the non sense. Thanks for your advice
Sent from my Transformer TF101 using Tapatalk
Of course return it. If it is a dead pixel...Asus QA is doing something wrong. The fact that you have dust could lead to more dust. Once the warranty is over, you'll have to pay out of your pocket to fix it, if there is such a problem.
Yes there is,i exchanged the product and got home at 930ish and opened it up and immeditately i saw it. Then i turned it on and bam a dead pixels. One dead pixel without use of the tablet means fauty lcd and heavy dust only means more dust as u said (htc sensation days). Hell as i type the power button is rattling.
Sent from my Transformer TF101 using Tapatalk
nellycruzz said:
Yes there is,i exchanged the product and got home at 930ish and opened it up and immeditately i saw it. Then i turned it on and bam a dead pixels. One dead pixel without use of the tablet means fauty lcd and heavy dust only means more dust as u said (htc sensation days). Hell as i type the power button is rattling.
Sent from my Transformer TF101 using Tapatalk
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Did you get the 250 transformer?
Sent from my PG86100 using xda premium
Dust under the glass is extremely irritating! Luckily, its super simple for us to clean the back side of the glass as the Transformer has two extremely accessible hex screws near the charging port. Remove them, and you can easily take the glass out and clean it (or just blow air through it and seal back up)
I made it about 6 months before I started to notice the dust behind the glass... the rear camera however gets obscured by dust relatively quickly and requires me to take the cover off and clean the backside of the camera lens about once a month.
So, the dust is a simple fix. The dead pixel however, that sucks. I'd return it for that, or have Asus warranty it at this point since Best Buy is probably fresh out of stock..
hopefully you get it sorted out. The Transformer is a great device! I love mine!
Its the tf101-a1 model and i didnt know its simple to disassemble,thank u. But what are the odds of geting a worse case of dust by doing this procedure?
a.mcdear said:
Dust under the glass is extremely irritating! Luckily, its super simple for us to clean the back side of the glass as the Transformer has two extremely accessible hex screws near the charging port. Remove them, and you can easily take the glass out and clean it (or just blow air through it and seal back up)
I made it about 6 months before I started to notice the dust behind the glass... the rear camera however gets obscured by dust relatively quickly and requires me to take the cover off and clean the backside of the camera lens about once a month.
So, the dust is a simple fix. The dead pixel however, that sucks. I'd return it for that, or have Asus warranty it at this point since Best Buy is probably fresh out of stock..
hopefully you get it sorted out. The Transformer is a great device! I love mine!
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Sent from my Transformer TF101 using Tapatalk
Teardown link
basically removing the screws by the connector will allow you to remove the bezel, which will expose the inside. Should be pretty easy from there I think. Just use compressed air
Does opening the transformer up void its warranty?
Cause I wouldn't want to void it over a speck of dust really.
a.mcdear said:
Dust under the glass is extremely irritating! Luckily, its super simple for us to clean the back side of the glass as the Transformer has two extremely accessible hex screws near the charging port. Remove them, and you can easily take the glass out and clean it (or just blow air through it and seal back up)
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I know this is an older thread, but I just noticed an annoying dust buildup in my TF101, just under the glass (middle part of the screen...) and wondered if I could clean it myself. A Google search provided several links to help crack the tablet open, but none mentioned how to actually remove the glass from the screen. How exactly can this be done, without nuking the digitizer? Any insights would be welcome, thanks.
I just want to ask around the current Galaxy Note 10.1 users if they have seen small specs of dust developing underneath the screen. Inspect your screen under a strong light and see if you can see small specs of dust under the screen which you cannot remove.
No but a search of google will find dust under screen on many devices.
jje
zhix said:
I just want to ask around the current Galaxy Note 10.1 users if they have seen small specs of dust developing underneath the screen. Inspect your screen under a strong light and see if you can see small specs of dust under the screen which you cannot remove.
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I just got mine back from repair for that very problem. It was fine when I purchased 2 months ago until one of my grandkids dropped it. I ended up with dust particles upper right quadrant most visible when browsing. I called repair and they gave me an rma no questions asked.
Sent from my GT-N8013 using Tapatalk 2
that's interesting . and there's no dust now after replacing the unit ?
rsohne said:
I just got mine back from repair for that very problem. It was fine when I purchased 2 months ago until one of my grandkids dropped it. I ended up with dust particles upper right quadrant most visible when browsing. I called repair and they gave me an rma no questions asked.
Sent from my GT-N8013 using Tapatalk 2
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I noticed a couple of dust specs under my screen after about 1 week of having the device from new. Not noticed any more since that point (about 5months now).
I have that problem. Probably will rma at some point. But can live with it right now.
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I have one speck of dust. Only notice it when screen is off.
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Hasn't even been 2 weeks and the screen cracked. I have had an Incipio Dual Pro case on it since I got the phone. Today I dropped it literally 2 feet from the ground and it wasn't a hard fall and the screen cracked. I am beyond disappointed. In 15 years of phones I have never cracked a screen. Anyone have any ideas? Is it possible to replace a screen on this? Thanks in advance!
markanthonyjohn said:
Hasn't even been 2 weeks and the screen cracked. I have had an Incipio Dual Pro case on it since I got the phone. Today I dropped it literally 2 feet from the ground and it wasn't a hard fall and the screen cracked. I am beyond disappointed. In 15 years of phones I have never cracked a screen. Anyone have any ideas? Is it possible to replace a screen on this? Thanks in advance!
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Did you have a screen protector on it?
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Android_Fr3ak said:
Did you have a screen protector on it?
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Unfortunately, no. I have never used them before and never needed to (I have dropped phones before and never had any issues with the screen). I guess I will be using them going forward if I get another Note.....
I've seen plenty of phones that had cracked screens worth screen protectors. Personally, I don't think they prevent screen cracks at all... Scratches, yes, cracks, no.
I'd call samsung and find out what your options are. Obviously you're going to pay some money if its not covered under insurance, but with a 800$ phone, it would be worth paying to get fixed in my opinion. Around where I live there are places in the mall that would repair broken screens, but given how new this phone is it may be difficult to find a place like that with a high quality repair.
I haven't received my case in the mail yet, but the phone feels so damn nice it's a shame to have to cover it up.
Honestly if this is your first time in 15 years of owning phones to have a cracked screen, I'd say thats a fantastic record and you shouldn't feel too bad. Everyone has had a cracked screen at one point or another. Just get it repaired. There is no way you'd want to go on using the phone for a year or longer with a cracked screen, given how nice this phone is.
My suggestion for a case is to get one of the ones that wrap all the way around the phone with the front cover flip. They are not as convenient obviously, but in my opinion they are the ONLY cases that offer real screen protection. Back-only cases or even plastic/glass covers over the screen are simply not shock resistant enough if the screen manages to hit the ground first. Even back-only cases with raised bezels around the screen won't do you any good if the screen lands on an uneven surface (like rough pavement) because all it takes is one rock near the middle of the screen to destroy it after a drop.
Have samsung repair it if possible, and stick to a flip case for protection all the way around the phone, including the screen. I've had a lot of phones get cracks,scratches or dents ever since I moved to touch screen phones, and the only one I managed to keep for over a year without any damage was my HTC ONE MAX with one of the flip style cases like I mentioned. They can be a little bit of a pain to get use to at first, especially when wanting to take pictures with the camera, but the added protection over the screen is worth it in the long run in my opinion. That or invest in insurance, because this phone has glass all over it and is basically guaranteed to get some damage/cracks if it's ever dropped.
markanthonyjohn said:
Hasn't even been 2 weeks and the screen cracked. I have had an Incipio Dual Pro case on it since I got the phone. Today I dropped it literally 2 feet from the ground and it wasn't a hard fall and the screen cracked. I am beyond disappointed. In 15 years of phones I have never cracked a screen. Anyone have any ideas? Is it possible to replace a screen on this? Thanks in advance!
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Click to collapse
High on android guy on YouTube he does videos on how to replace screens yourself much cheaper. Look him up may be an option.
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His name is max lee high on android is his website ect. He is very good at taking apart phones putting them together. Good luck.
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Of course you can. There are many video guides on YouTube. For samsung galaxy note 5 screen replacement part you can check at www.hcqs.com.cn.
So did you get the cracked screen fixed? Was it only the glass or the whole screen which needed fixing?
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Dang, sorry to hear that. Hopefully you can find a suitable solution
Repairing your own phone can be about more than just the money!
Repairing your own phone can be about more than just the money!
I dropped my phone and cracked the screen. I sent it to Samsung for repair. When I got it back, a week later, the left side of the home button was failing to work about 10-25% of the time. I sent it back to Samsung and the replaced the screen/LCD once again. They sent it back to via UPS on the 11-17-2015. Then it was into the New Orleans terminal on 11-18-2015 and scheduled for delivery on Thursday th 19th. It wasn't delivered. I contact UPS on Friday the 20th and was told to contact the Shipper (Samsung). I contacted Samsung and was told they would file a claim with UPS and would have the issue resolved within 8 days!! I asked the service rep why in the world would they not just go ahead and supply me with another phone? He said their protocol required them to file the claim with UPS and they wait for the UPS investigation into the missing package to be completed. I asked him had he ever heard of an investigation into a missing phone shipment result in the phone being found. He absolutely would not answer that question!!
I really, really wish I would have replaced the screen myself now!!!!! At this point I've been without my NEW Note 5 for 7days - first repair, 7 more day's - second repair and 4 days, and counting, lost/stolen during shipment. Luckily I did not sell my Note 3 after purchasing the Note 5.
Lesson learned.
the same thing happened to me yesterday. my note 5 is just 3 weeks old and it fell just about a foot above the ground; the fall wasn't that hard. i thought it wont damage the phone but when i checked, the display got this curvy like lines so i restarted the phone but the same still appeared. i checked the other parts like the camera, the sensors etc and they were all working. so i turned the phone off. after a few mins, i needed to use the internet so i turned my phone back on. i noticed a purple color developed on the top left part of the screen so i turned the screen off. after 30 mins, the purple color had already spread on different parts of the screen. now, the entire screen is covered with this purple color. i know the damage is with the LCD but its kinda weird because the screen didn't get any cracks neither were there any dents on the phone which means that the fall was not that hard. my s3 suffered worse falls and it is still alive and kicking. note 5 is for sure a very fragile phone.
Note 5 isn't any more fragile than any other phone - you just had bad luck.
For example, I've dropped my note 5 once with no case, and 2x with a thin tpu case from 4 feet to a tile floor each time and no damage.
It is purely luck on how it lands.
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i cracked my note 5 screen it was fully charged after a week it runned out off charge when i try charging it doesnt notify if its charging. my question is is it because of the screen of has the charging port also been affected
Hello all,
I've just received my new galaxy S6 and it is (was) beautiful. But after few hours normal using I've saw something strange on glass of my phone. There are not a scratches, it's looks rather like spots, blur or something. And there are always looks the same. In same places with same pattern. Is anybody here who had this problem? Can I give it back on warranty? or they will say that this is my fault?
Photos below: (can't add it in other way)
dropbox.com/s/6oz3c6p6k55xm22/IMG_20150926_133319.jpg?dl=0
dropbox.com/s/ofjim50jim4fa9x/IMG_20150926_133147.jpg?dl=0
dropbox.com/s/guc1hiu5kd3j6qt/IMG_20150926_133134.jpg?dl=0
You should definititively bring it to warranty. To me that looks like that the adhesive under the screen has begun to release from the screen. That is definitively not your fault.
... Or have you boiled it in hot water (like techrax....errrr...sorry) :silly:
Anyway... Bring it to warranty because that's very strange. I haven't this issue with my screen and I believe that others neither.
It looks like the glass and the screen are not that well glued together, it's definitely a manufacturing flaw and you should send it back to the store.
I have the same since I bought the phone, but it's visible only under direct light when the screen is off so I don't care. I was thinking I will use the warranty when the screen is scratched in the future
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Well after about two years with my nexus 5 I finally got careless and dropped it without it being in my spigen case Glass shattered. The lcd and digitizer still work fine. I ordered a replacement screen that comes with the digitizer fused to it already as I've read its too much work to literally just replace the glass. I've watched a bunch of videos and I'm a tinkerer by nature and it looks rather simple. Anyone here successfully replaced their nexus 5 screen?
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I've done both screen and digitizer plus frame, which is literally just switching internals, and I've also don't just the glass, its far easier to replace the screen and digitizer together, make sure u use a hot blow dryer and remove the battery and mother board before applying heat, if u need any further pointers let me know
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Thanks man! I have a few different YouTube instructional videos saved that I'll be using as reference. I also have a heatgun so I'll be using that. I'll PM you if I run into trouble (hopefully I don't)!
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It's really easy, u should be fine
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I recently put 2 nexus 5's together to make a working one. Just had to swap all the internals over from one with a cracked screen to another with a water damaged motherboard. The whole process was pretty simple just unscrewing and swapping things over really. Mind you I didnt have to replace the frame, which I would say is probably the most difficult part of a screen replacement. If you have already done ur research, just go slow and dont force things too much everything should be sweet.
It's virtually impossible to separate the front glass, digitizer and LCD without destroying them. I've come close but have never been successfully. It's not worth the trouble.y suggestion is to buy a new fre as well. It's a pain to dig all the broken glass off the frame. I'd much rather pay an additional 7 dollars and save the time and avoid picking shardsof glass out of my fingers. A reused frame is rarely like new anyway. There are often issues with seating of the LCD and problems with the adhesive. The nexus 4 was really bad in this regard. I have one, it works and I managed to get the proximity sensor to work, but I'd never do it that way again.
I replaced the screen on my nexus 5 with a LCD that came in the frame. It turned out to be a good choice as my frame was actually broken. It cracked right by the buttons on both sides. I have a second ont thats broken the same way, except the lcd works well enough to use so im waiti g until it dies completely to fix it. The front glass was actually on, but the LCD cracked. It seemed odd that the LCD cracked but not the glass until I had it apart. (I bekwice the digitizer on these is part of the LCD, as opposed to being laminated on the back of the glass)
The replacement went very smooth. I did it on my mother in laws kitchen table. You will need a credit card (to get the battery off) a hair dryer (for the battery) and a small screw driver. Don't use the ones they usually send with the screen, they are bad quality and will chew screws and or break leaving you without a screwdriver in the middle of the repair. Google the d820 service manual and read the disassembly section. Work carefully with plenty of light and be very careful with the tiny connectors. There are some parts that are stuck down, for instance the battery. Heat them with a hair dryer. It's best to hold it in your hand when you do this. If you can hold it, the heats OK, if its to hot to hold, its too hot. Usea credit card to pry up the battery if your changing frames. Heat both the front and back until you can slide the card under the battery.
Thanks the insight guys. Really appreciate it. Times like these make me happy I'm apart of the nexus community lol. Unfortunately I did not buy a new frame so I'll be picking out glass for a while! I just ordered the part yesterday and paid extra for faster processing and shipping. Reviewed a few more videos and manuals today and feel pretty confident. I was going to dish out 500 for the new 6p, but I just don't feel like I'm done with my N5 yet. So hopefully this replacement gives me another 4-6 months with my phone before I finally decide to upgrade.
Sent from my Nexus 5 using xda premium
I replaced a screen on an n4 and n5. Replacing just the digitizer was such a pain on the n4 that I decided to get the frame, lcd, and digitizer pre-assembled for the n5. For me, it's worth it to get everything pre-assembled.
I just got my screen, LCD and digitizer yesterday. I'll be performing the swap today. Wish me luck!
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Successful repair! I can't explain how nice it is to have a crystal clear screen again. So refreshing!
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