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Power button stopped working

Last couple of days i had noticed that it was taking 3 or 4 tries to get the screen on and off. Today button has gone completelt flat, its almost spring in there broke or something. My question ..is there anyway i can open it and replace the button or do i have to send it in. I had bought it from newegg and there 30 days warranty expired last week.

Power button stops working
Yes, I also had the power button stop working. And, to make matters even better, I got into CWM (or CMW or whatever) to tried to put stock OS back on and got STUCK there. No power buttton, no ability in CWM to go to Backup menu to reflash stock, and no ability to reboot from the main menu!
The power button is cheap, cheap, cheap; you may have trouble getting it fixed if you've rooted (because rooting kills the warranty) and can't reflash stock.
Very disappointed with ASUS on this issue.

Alex9090 said:
Last couple of days i had noticed that it was taking 3 or 4 tries to get the screen on and off. Today button has gone completelt flat, its almost spring in there broke or something. My question ..is there anyway i can open it and replace the button or do i have to send it in. I had bought it from newegg and there 30 days warranty expired last week.
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Click to collapse
30 days is the return option from newegg, then there is always the Asus warranty (you can rma it).
I would anyway try newegg first: I had the same problem with my transformer bought from amazon.fr, and they changed it even after 45 days... they sent me a new one (got it 14h after having contacted them, great service indeed).

[Q] Phone Suddenly hanged and now donesnt work properly

Hello Guys,
Tuesday night i kept my phone on charging, next morning the phone didnt repond on the wake button, tried several times no help, removed the battery and restarted the device but it took it around 30 minutes to boot up, but the touch screen didnt worked at all, i tried to format the phone via bootloader (after pulling the battery)on first try no result same issue..non working touch screen, after formatting again it started workign smoothy, but i am again facing the same issue today, phone wont start up, and same issue with non working touch scrren.... cant even pickup an calls.... Need you help on it.. I m on Stock rom 2.3.5 with Sense 3.0 overlay non rooted.. and help or i need to go to gallery to resolve the issue

Hi Zeus,
Firstly - Never, ever pull the battery!!!
There - over and done with. Pulling the battery runs a high risk of causing permanent damage to the eMMC chip. You should (I have never locked up my phone so badly that this doesn't work) hold down the Power, Vol+ and Vol- buttons until the phone shuts down on its own.
You say your phone is no-rooted? I guess that means that you have not run any kind of mod on it, obtained S-OFF or anything else and the phone is, basically, as you bought it? If so then I would recommend that you simply go via HTC or your service provider to obtain a replacement.
If you have not felt the need before now to unock/root your phone then now is not really the ideal time to start doing so if you have a warranty still.

zeus.lny said:
Hello Guys,
Tuesday night i kept my phone on charging, next morning the phone didnt repond on the wake button, tried several times no help, removed the battery and restarted the device but it took it around 30 minutes to boot up, but the touch screen didnt worked at all, i tried to format the phone via bootloader (after pulling the battery)on first try no result same issue..non working touch screen, after formatting again it started workign smoothy, but i am again facing the same issue today, phone wont start up, and same issue with non working touch scrren.... cant even pickup an calls.... Need you help on it.. I m on Stock rom 2.3.5 with Sense 3.0 overlay non rooted.. and help or i need to go to gallery to resolve the issue
Click to expand...
Click to collapse
If you are in Mumbai (as on ur profile) , You can visit the HTC Support Centre @ Borivali (Thakkar Mall, near Borivali Station) - http://www.htc.com/in/help/service-center/
Please Note : They will most probably repair the phone (I don't think they replace the phones here in India after the initial 15 days period in which u can claim the Dead on Arrival policy).

Thanks for all the Suggestions,
Have read all the issues regarding emmc chip being fried on Desire S, but being out of town for some day, didnt had any choice but to try, however i let the battery drain completely yest.. recharged the phone to full and then booted again.. and its working fine as of now (didnt worked earlier).. without any issues from last 5 hrs.. lets see how it holds, havent yet installed any of apps yet.. guess will wait for another day or two to see the software fails again to hold.
went borivali, but its not yet started (confirmed with customer care of HTC) still being completed..
but yes.. will visit the Dadar branch if any issue arrises afterwards

Glad to hear its working fine as of now.
Btw , regarding the Borivali Service Centre . . I have been there last month & it is well up & running !

Been there on Friday evening at around 6 but it was closed....then I inquired on customer care which told me its non functional as of now... Will check tomm....
The phones working f9 now...no issues in past 2 days...hope it holds
Sent from my HTC Desire S using XDA App

Guys, I have seen this kind of problem with one of my colleagues phone (Not Desire S but Wildfire S). The reason was (assumed) pretty weird though, it was because of some electrical problem. Whenever he would charge his phone at home - it would start having this kind of problem, but when he charged it at office or through his PC - the problem would vanish!
Although I am not sure if yours is the same case.... but then could be..
Another thing: I got my phone's mobo replace free of cost from HTC (Salora) when it was under warranty even though it was S-Off, Rooted - so I think HTC is a bit lenient in India

The issue it seems has vanished, no issues as of now..no hangups or freezes and yes....both the time the issue arised when the phone was in charging.
Sent from my HTC Desire S using XDA App

[Q] Screen Problem

hey guys, i've bought an new tf300t for me. it went extreamly good and i'm very impressed. the first day went well, I only installed a few apps, tested them until the battary was empty for the first time, so I charged it during the night (in power-off mode). The next day, as I took my new tablet and pushed the power button, a thin (1 pixel width) line appeared on the screen. It went from the left to the right edge and has benn on the screen the whole time. Nothing did work, I reseted it, made a factory reset, nothing worked
Do I really have to send it back because of the hardware malfunctino or is there any other sultion?
Thanks for every answer!!!

If you are on the latest firmware .30 and you still have this line you should exchange it for a new one.

bring it back to the store
bring it to the store were i live theirs a 14 day law and warranty shod cover it but looks like ether you can get to the recovery so you rom might have gotten mest up up

nope
i didn't even root it, nor there wasn't any custom rom... it passed out on the second day of useage.

Did the best buy rep just root my phone?

Yesterday my Verizon Galaxy S6 was lagging so I tried restarting it...
When it tried to boot the Android screen loaded as usual, but thats it. It never made it to the Verizon screen and the screen stayed black with the blue light on at the top right of the device. No matter what I tried (safe mode, cache wipe, factory reset..) the device wouldn't come back. I'm able to access the menus via [pwr + home + volume] but after resetting or rebooting the device goes back to android screen then black with blue light.
I stopped by BestBuy today and spoke to the Samsung rep who said it just needed a hard reset with a binary code update... I thought he was going to do the same factory reset method I used but instead he loaded a backup os off his laptop. This didnt work either and the device is still stuck unable to boot except now the android screen says custom with a unlocked padlock icon. The Samsung rep said he's never seen a device do this and advised me to either call 1800SAMSUNG or travel 2 hours to Atlanta to the Samsung service center.
I can't seem to find anything online that's similar to this problem and I'd rather not send my device off for repair or travel.
Even more so I'm worried the Samsung rep made the problem look like a root attempt gone bad.
Can anyone recommended any troubleshooting tips or steps to get my device back? It's a 64Gb Verizon S6 with the most recent android update and its never been rooted... Any guidance would be greatly appreciated!!

R3d3ad3 said:
Yesterday my Verizon Galaxy S6 was lagging so I tried restarting it...
When it tried to boot the Android screen loaded as usual, but thats it. It never made it to the Verizon screen and the screen stayed black with the blue light on at the top right of the device. No matter what I tried (safe mode, cache wipe, factory reset..) the device wouldn't come back. I'm able to access the menus via [pwr + home + volume] but after resetting or rebooting the device goes back to android screen then black with blue light.
I stopped by BestBuy today and spoke to the Samsung rep who said it just needed a hard reset with a binary code update... I thought he was going to do the same factory reset method I used but instead he loaded a backup os off his laptop. This didnt work either and the device is still stuck unable to boot except now the android screen says custom with a unlocked padlock icon. The Samsung rep said he's never seen a device do this and advised me to either call 1800SAMSUNG or travel 2 hours to Atlanta to the Samsung service center.
I can't seem to find anything online that's similar to this problem and I'd rather not send my device off for repair or travel.
Even more so I'm worried the Samsung rep made the problem look like a root attempt gone bad.
Can anyone recommended any troubleshooting tips or steps to get my device back? It's a 64Gb Verizon S6 with the most recent android update and its never been rooted... Any guidance would be greatly appreciated!!
Click to expand...
Click to collapse
Check if Knox is tripped, if not you will still get a repair without problems.
Else go to sammobile and download newest firmware for your model and flash it via Odin.
Doesn't have time to write a step for step guide now, but will do so when I come home in a few hours if you still need help and no one else have helped you in the meantime.

I reluctantly called Verizon and to my amazement after a 20 minute conversation they agreed to ship me a new OEM replacement S6. Typically the Verizon support is a nightmare ... I'm so happy! Thanks again for your help.

Phone hangs and switches off automatically

Hi , got this phone 3 days back and have observed that the phone hangs and switches off automatically. This has happened while viewing photos in the gallery or clicking a photo and the last time it was while changing brightness. Any clue why is it behaving this way?

bhavik_kk said:
Hi , got this phone 3 days back and have observed that the phone hangs and switches off automatically. This has happened while viewing photos in the gallery or clicking a photo and the last time it was while changing brightness. Any clue why is it behaving this way?
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Click to collapse
Didn't you mess with anything in Developer options?

_jis_ said:
Didn't you mess with anything in Developer options?
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Click to collapse
No. Infact i haven't even unlocked the developer options.

bhavik_kk said:
No. Infact i haven't even unlocked the developer options.
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Click to collapse
Did you activated some gestures? Settings / Advanced / Gestures...
If not then do factory reset, if it doesn't help then RMA.

Double tap to wake up and finger print gesture are the only 2 things which are turned on.

Then do factory reset, if it doesn't help then RMA.

It is happening with me as well. It switches off and then goes into a bootloop for 5 mins before it starts. I talked to the customer care and they sent a technician but all he did was reset the phone. The problem didn't go. So I filed a replacement for the product. What I could deduce from this (might be wrong) is that this issue has something related to the loose battery(watch Jerryrigeverything's teardown vid) placement gone wrong in Zenfone 6. Either way, if I didn't misunderstand your issue then maybe you should also get your varient replaced.

After my last post in this thread, i had uninstall a gallery app by SB studios(available on play store) and since then the problem has stopped. I have a replacement date till 7th July....will wait till 6th and in case the problem occurs even once, ill put up a replacement request.

Siddharth13 said:
It is happening with me as well. It switches off and then goes into a bootloop for 5 mins before it starts. I talked to the customer care and they sent a technician but all he did was reset the phone. The problem didn't go. So I filed a replacement for the product. What I could deduce from this (might be wrong) is that this issue has something related to the loose battery(watch Jerryrigeverything's teardown vid) placement gone wrong in Zenfone 6. Either way, if I didn't misunderstand your issue then maybe you should also get your varient replaced.
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Click to collapse
Just chiming in, I don't see how a loose battery will cause the phone to hang up and reboot. A loose battery will be a fire hazard. A loose battery connector could short circuit the phone and/or make the phone loose power instantly.
I suggest you reset your phone again and if the problem persists get a replacement. Don't wait for the last day, you'll have to convince the CSR to accept the RMA.

Already place a replacement request. I received a call from flipkart today noon, asking me to start the phone in safe mode and see if the problem persist, do a factory reset. Wierd part was the phone even hung when i was in safe mode. I have informed flipkart abt the current state of the phone and they are sending some technician to my residential place check the phone.

@bhavik_kk That's good to hear, keep us apprised!

The technician from Flipkart.com visited and all he did was a hard reset ....and said the issue will be resolved and left. The phone still switches off suddenly and take atleast 30-45 mins to turn on....as it goes into bootloop..aur the phone screen just simply flickers. I can't even place another return request on the flipkart website and it pops up an error, 'somethin went wrong'... Worst experience with flipkart. #Asus India....please help me with this.

I have the same problem too. It happened after the latest update three days ago. It happened twice while I exit playing clash royale and repeatedly after I exit the camera APP. The phone will turn off and Bootloop after displaying the Asus logo. It will boot normally if I hold down the volume down and power keys together ( Don't ask me why... )
I did a factory reset and after first time setup it just shut down and refuseD to boot at all this time.
I'll have to take it to the local service center later.

Me was also facing that issue and still sometime phone hangs and only black screen, then i have to hard restart the phone.
Hope Asus will come provide update to fix it.

This phone is a joke! It is starting to look as bad as the Samsung Galaxy Fold. Way too many issues need to be resolved. Asus rushed it out in an attempt to compete and they are falling on their faces hard. Don't believe me...just do the research on the many, many issues.

bhavik_kk said:
Hi , got this phone 3 days back and have observed that the phone hangs and switches off automatically. This has happened while viewing photos in the gallery or clicking a photo and the last time it was while changing brightness. Any clue why is it behaving this way?
Click to expand...
Click to collapse
Siddharth13 said:
It is happening with me as well. It switches off and then goes into a bootloop for 5 mins before it starts. I talked to the customer care and they sent a technician but all he did was reset the phone. The problem didn't go. So I filed a replacement for the product. What I could deduce from this (might be wrong) is that this issue has something related to the loose battery(watch Jerryrigeverything's teardown vid) placement gone wrong in Zenfone 6. Either way, if I didn't misunderstand your issue then maybe you should also get your varient replaced.
Click to expand...
Click to collapse
kwongwt said:
I have the same problem too. It happened after the latest update three days ago. It happened twice while I exit playing clash royale and repeatedly after I exit the camera APP. The phone will turn off and Bootloop after displaying the Asus logo. It will boot normally if I hold down the volume down and power keys together ( Don't ask me why... )
I did a factory reset and after first time setup it just shut down and refuseD to boot at all this time.
I'll have to take it to the local service center later.
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Click to collapse
mohitgarg7 said:
Me was also facing that issue and still sometime phone hangs and only black screen, then i have to hard restart the phone.
Hope Asus will come provide update to fix it.
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Click to collapse
Are you all from India?
Do you have the same mobile operator or not?
How old is your SIM card?
Are you using VoLTE?

bhavik_kk said:
The technician from Flipkart.com visited and all he did was a hard reset ....and said the issue will be resolved and left. The phone still switches off suddenly and take atleast 30-45 mins to turn on....as it goes into bootloop..aur the phone screen just simply flickers. I can't even place another return request on the flipkart website and it pops up an error, 'somethin went wrong'... Worst experience with flipkart. #Asus India....please help me with this.
Click to expand...
Click to collapse
Just call the customer service again (take the number from the website). You'll again get frustrated while explaining a new person the whole problem all over again. They'll send the technician again (hopefully the same one). Just tell him that the reset didn't work (or record a video of the bootloop) and he'll approve the replacement. It worked for me (got the replacement) and hopefully will work for you too.

_jis_ said:
Are you all from India?
Do you have the same mobile operator or not?
How old is your SIM card?
Are you using VoLTE?
Click to expand...
Click to collapse
I am from Hobg Kong. My phone was functioning well before the latest update last week.
Its funny when I took my phone to the service center it has rebooted by itself (I tried for an hour earlier but the phone has refused to boot no matter how I tried) and everything seens to be fine. Luckily I have recorded a video of the malfunction earlier at home to prove my case !

kwongwt said:
I am from Hobg Kong. My phone was functioning well before the latest update last week.
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Click to collapse
What version was functioning well for you?
What version broke your phone?
Did you use VoLTE prior to boot loop?

_jis_ said:
What version was functioning well for you?
What version broke your phone?
Did you use VoLTE prior to boot loop?
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Click to collapse
My phone is not with me so I cannot tell you exactly which version it was. As I said, it was Ok before the latest upgrade a few days ago. I have been using volte since day one. I doubt it caused the problem because when reboot happened, I was at home using WiFi.