Last couple of days i had noticed that it was taking 3 or 4 tries to get the screen on and off. Today button has gone completelt flat, its almost spring in there broke or something. My question ..is there anyway i can open it and replace the button or do i have to send it in. I had bought it from newegg and there 30 days warranty expired last week.
Power button stops working
Yes, I also had the power button stop working. And, to make matters even better, I got into CWM (or CMW or whatever) to tried to put stock OS back on and got STUCK there. No power buttton, no ability in CWM to go to Backup menu to reflash stock, and no ability to reboot from the main menu!
The power button is cheap, cheap, cheap; you may have trouble getting it fixed if you've rooted (because rooting kills the warranty) and can't reflash stock.
Very disappointed with ASUS on this issue.
Alex9090 said:
Last couple of days i had noticed that it was taking 3 or 4 tries to get the screen on and off. Today button has gone completelt flat, its almost spring in there broke or something. My question ..is there anyway i can open it and replace the button or do i have to send it in. I had bought it from newegg and there 30 days warranty expired last week.
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Click to collapse
30 days is the return option from newegg, then there is always the Asus warranty (you can rma it).
I would anyway try newegg first: I had the same problem with my transformer bought from amazon.fr, and they changed it even after 45 days... they sent me a new one (got it 14h after having contacted them, great service indeed).
Related
Well I've had my XDAIIs for about 5 days now and the power button seems to be randomly not working. It won't turn on if I use the power button on the top (comes on about 1 in 10 presses), but if I press any of the other buttons it comes on. Same trouble when it comes to turning it off!
I'm gonna try a hard reset in a bit just to make sure its nothing software related doing something to the button configuration.. but if it still doesn't work where do I stand in terms of getting it replaced ?
I got it from Uplands, am I right in thinking because its less than 14 days old I am entitled to an exhange for a new unit straight away ?
Cheers
Sounds like a faulty power button to me. You should be able to have it replaced, no problem.
Within the 14 day money back terminator you can demand an exchange or your money back.
Between 14 days and 28 days if a fault develops you can request for a new unit to be issued.
After 28 days to 12 months you have to make a warranty claim.
Hope you got it sorted, what ever the problem was.
I bought a Xoom at Staples a couple weeks ago for $250. It was the display model and had some obvious wear, but still works great. I love it...however there seems to be a problem with the power button. It works, but sometimes I have to press it several times before it does anything. My thinking is it only gets worse from here so...
Today I called Motorola and they said they would repair it. They will send me a shipping pack(Box & prepaid label) and I send it to them...then within 4-5 days they send it back. That's what I was told,
I have it unlocked, rooted & running EOS 1.0
...It is setup very well for what I need.
My question(s)
If I flash stock rom and relock, is it likely there will be a problem with the warranty?
I hear a lot of power button problems with Moto products in general, so is this one likely to fail soon or just be a minor hinderance for the forseeable future?
What would you do?
Sometimes the button is fine for a couple days, then it acts up again
Buttons are buttons, yours is messed up since it was a display model and probably everyone in that store finger banged your Xoom at some point. You shouldn't have to revert to stock, since Motorola is most likely going to do that for you anyway, unfortunately. I've never heard of any real power button issue with Motorola products...a button is a button, after all.
Make a nandroid backup, relock and flash stock. Secure your nandroid somewhere other than your Xoom. Warranty shouldn't be a problem at this point.
When you get it back, simply unlock, flash cwm and restore your nandroid.
Sent from my Photon
Thanks for the replies. I will backup to sdcard and make stock again before shipping.
I got a padded box from FedEx dropped at my door the next day after making the call. It has a printed/ prepaid shipping label already to go. The ship location is in Illinois.
hey guys, i've bought an new tf300t for me. it went extreamly good and i'm very impressed. the first day went well, I only installed a few apps, tested them until the battary was empty for the first time, so I charged it during the night (in power-off mode). The next day, as I took my new tablet and pushed the power button, a thin (1 pixel width) line appeared on the screen. It went from the left to the right edge and has benn on the screen the whole time. Nothing did work, I reseted it, made a factory reset, nothing worked
Do I really have to send it back because of the hardware malfunctino or is there any other sultion?
Thanks for every answer!!!
If you are on the latest firmware .30 and you still have this line you should exchange it for a new one.
bring it back to the store
bring it to the store were i live theirs a 14 day law and warranty shod cover it but looks like ether you can get to the recovery so you rom might have gotten mest up up
nope
i didn't even root it, nor there wasn't any custom rom... it passed out on the second day of useage.
Ever since I installed the latest firmware (basically it forced it right out of the box on 7/20) I've been having issues getting out of sleep mode. About 80% of the time, when I hit the power button to wake it up, instead of the home screen I get a grey, snowy looking screen. Usually if I let it go back to sleep and hit the power button again, it comes up normally. Sometimes it takes 3 or 4 tries before it works. I contacted Asus and they want me to send it in for diagnostics. I refuse to send this in after only having it for 4 days. If anything, I'm taking it back to Best Buy for a refund.
I'm hoping someone has experienced something like this and can help me so I don't have to return it. I waited so long just like everyone else for this thing and I just want it to work. I've attached two pictures of the problem. Any ideas?
PS
DroidNoob12 said:
Ever since I installed the latest firmware (basically it forced it right out of the box on 7/20) I've been having issues getting out of sleep mode. About 80% of the time, when I hit the power button to wake it up, instead of the home screen I get a grey, snowy looking screen. Usually if I let it go back to sleep and hit the power button again, it comes up normally. Sometimes it takes 3 or 4 tries before it works. I contacted Asus and they want me to send it in for diagnostics. I refuse to send this in after only having it for 4 days. If anything, I'm taking it back to Best Buy for a refund.
I'm hoping someone has experienced something like this and can help me so I don't have to return it. I waited so long just like everyone else for this thing and I just want it to work. I've attached two pictures of the problem. Any ideas?
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Click to collapse
One thing I forgot to put in the first post, I have done a cold boot and it did not solve the problem.
Sounds like a hardware issue to me. You can try a factory reset first, just yo be safe though....
Sent from my HTCEVOV4G using Tapatalk 2
jtrosky said:
Sounds like a hardware issue to me. You can try a factory reset first, just yo be safe though....
Sent from my HTCEVOV4G using Tapatalk 2
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Click to collapse
I tried another Cold Boot first, and it was working fine for most of yesterday afternoon. Then it happened again, so I did the factory reset. Got my stuff loaded back on and was using it for a few hours before bed. Got up this morning, picked it up and hit the power button......grey screen. Waited a minute, hit the button again, everything was fine. Got ready for work, had some cereal, picked it up and tapped the power button...grey screen. I gave it a minute and once I got the home screen to come up I hit factory reset and once it was wiped I powered it down, cleaned off the screen and put it all back in it's original packaging. It's going back to Best Buy.
Here's the nice part. I called Best Buy customer service and this is why I love Best Buy. They're sending me a UPS return label to ship this one back at no cost. They're also sending me a brand new one today via next day air at no cost to me. They're not charging me up front for the new one and then refunding me when the old one gets to them. This was a very smooth transaction. Very happy with Best Buy right now! :good:
Let's hope the new one doesn't suffer the same issue (or a different one!).
My phone was at about 26% battery left... Next thing I know I try turning it on after watching a half hour of TV and get no response. Removed/re-seated battery, tried booting into recovery, kept the power cord plugged in for a half hour thinking it was a dead battery.. No luck.... It just wont turn on! Completely stock.. No abuse,drops,spills whatsoever..
Any tips on what else I could try save for taking it back to the store to get it replaced?
Thanks.
Mine wouldn't turn on when I unboxed it. I plugged it in for an hour but never saw any lights or led or acknowledgment of charging then I pushed up and down volume and it turned on. I thought it was dead
Interesting... I left it plugged in overnight..Booted right up but it shutdown right away.. Maybe a bad battery...I guess it's going back today.
I've had my phone up and going for about 3 days now and haven't had a problem since taking it out the box.
No problem here
Sent from my LG-H830 using XDA-Developers mobile app
Mine got progressively worse. It started with the lock button not locking the first try then the second and then the third. Then the fingerprint scanner went. And then the power button/ lock button completely went. I sent it back to T-Mobile and they sent me a new device. It did however cost me some money like $5 or $10.
So if you got insurance it's 5 dollar processing u can call 611 and they can send it out like the guy above me said If u don't have insurance T-Mobile can process the warranty extchange for 20$ through lg or u can do it or self through lg for free but if your in 14 days it's free through the store
yeah 5 or 20 bucks to tmobile, 150 to asurion lol
I bought mine from a wholeseller and brand new and it just died completely for no reason at all. Nothing powered it on.
Sent from my LG-H820 using XDA-Developers mobile app
Sadly, I had this happen to me back in May. Spent the day taking pictures and got back home to place it on the charger. After an hour or so, when to use the phone and it locked up. Had to do a battery pull and could never get it to start again. Ended up calling T-Mo tech support even though I didn't have insurance on it and was past 30 days, they still shipped a new one out. Made sure to put insurance on just in case it happened again.
My power button died during my recent Europe trip.
It started displaying the power menu (like the power button was being held down) several times in a row, and using it as a screen-off button became more and more erratic.
Finally the button stopped working at all. I pulled battery, even tried a factory reset. By some miracle I was able to press the button just right, and it came back on.
Thank goodness for double-tap, otherwise I wouldn't have been able to keep taking photos of my trip!
Rather than deal with T-Mobile and (no) insurance, I just submitted a repair report and Fedex'd it directly to LG (free shipping). I'm currently on my old Samsung Galaxy S4 that I unlocked from Sprint.
Right before I sent it in, I pulled the battery again and was able to get the button to respond about 3 out of 10 presses. I didn't want to risk this on my trip, and this is obviously not acceptable, so I boxed it up- hopefully they are able to recreate the problem and not pass it back to me with no repair/replacement (don't want to be the guy whose car only makes noises when the mechanic's listening).
Hopefully this is a hardware problem that LG can recognize and diagnose for a more robust device, like the boot-loop epidemic on the G4.
Other than that, I love this thing! Great photos during my trip. The wide-angle and long-exposures are my favorite.