My phone was at about 26% battery left... Next thing I know I try turning it on after watching a half hour of TV and get no response. Removed/re-seated battery, tried booting into recovery, kept the power cord plugged in for a half hour thinking it was a dead battery.. No luck.... It just wont turn on! Completely stock.. No abuse,drops,spills whatsoever..
Any tips on what else I could try save for taking it back to the store to get it replaced?
Thanks.
Mine wouldn't turn on when I unboxed it. I plugged it in for an hour but never saw any lights or led or acknowledgment of charging then I pushed up and down volume and it turned on. I thought it was dead
Interesting... I left it plugged in overnight..Booted right up but it shutdown right away.. Maybe a bad battery...I guess it's going back today.
I've had my phone up and going for about 3 days now and haven't had a problem since taking it out the box.
No problem here
Sent from my LG-H830 using XDA-Developers mobile app
Mine got progressively worse. It started with the lock button not locking the first try then the second and then the third. Then the fingerprint scanner went. And then the power button/ lock button completely went. I sent it back to T-Mobile and they sent me a new device. It did however cost me some money like $5 or $10.
So if you got insurance it's 5 dollar processing u can call 611 and they can send it out like the guy above me said If u don't have insurance T-Mobile can process the warranty extchange for 20$ through lg or u can do it or self through lg for free but if your in 14 days it's free through the store
yeah 5 or 20 bucks to tmobile, 150 to asurion lol
I bought mine from a wholeseller and brand new and it just died completely for no reason at all. Nothing powered it on.
Sent from my LG-H820 using XDA-Developers mobile app
Sadly, I had this happen to me back in May. Spent the day taking pictures and got back home to place it on the charger. After an hour or so, when to use the phone and it locked up. Had to do a battery pull and could never get it to start again. Ended up calling T-Mo tech support even though I didn't have insurance on it and was past 30 days, they still shipped a new one out. Made sure to put insurance on just in case it happened again.
My power button died during my recent Europe trip.
It started displaying the power menu (like the power button was being held down) several times in a row, and using it as a screen-off button became more and more erratic.
Finally the button stopped working at all. I pulled battery, even tried a factory reset. By some miracle I was able to press the button just right, and it came back on.
Thank goodness for double-tap, otherwise I wouldn't have been able to keep taking photos of my trip!
Rather than deal with T-Mobile and (no) insurance, I just submitted a repair report and Fedex'd it directly to LG (free shipping). I'm currently on my old Samsung Galaxy S4 that I unlocked from Sprint.
Right before I sent it in, I pulled the battery again and was able to get the button to respond about 3 out of 10 presses. I didn't want to risk this on my trip, and this is obviously not acceptable, so I boxed it up- hopefully they are able to recreate the problem and not pass it back to me with no repair/replacement (don't want to be the guy whose car only makes noises when the mechanic's listening).
Hopefully this is a hardware problem that LG can recognize and diagnose for a more robust device, like the boot-loop epidemic on the G4.
Other than that, I love this thing! Great photos during my trip. The wide-angle and long-exposures are my favorite.
Related
Hey Guys,
So my phones has an issue, whenever im using the keyboard and typing out an email or texting or whatever, the phone will randomly shut off. It then either boots up after about 5 seconds, or I have to do a battery pull. Last night I had it sitting there and it shut off, and didn't turn on, nor did it even show a charging indicator when plugged in, or even turn on. I pulled the battery, let it sit for 30 mins, and then got it to turn on. So far it did a shut down and reboot once when I was typing an email. I have been running it stock,no root, and have been experiencing this for about 2 weeks now. I took it to sprint, 1st time around, they "re-imaged" the phone, and then ran a "diagnostic" on it, handed it back and told me that ought to do the trick, which I knew was not going to be the case. But fine, ill play the game. Sure enough, that evening same issue. So 2 days later, took it to sprint again. Again, re-image. I told them their fix didn't work the first time around, and was told that I needed to bring the phone in when it had the problem, since they were unable to reproduce it. Obviously this is something that I can't just make happen on command. So..what should I do next? I am well past my 30 days, and honestly I just want to walk in and get a new phone, and not have to do some real dumb crap and toss the phone in water and then do insurance, it would end up costing me $100 at least. I did get the phone from bestbuy, and I think it has black tie insurance, although I don't know if that would be anymore or less helpful than the sprint genius techs...recommendations?
Thanks,
MJ
Get your replacement phone. Don't put up with their crap, tell them how it is. Be a douche if you have too
^ Shift Faced
It's kinda like when Sprint misbilled me for months and refused to correct further than 60 days back. Said "their system wouldn't allow it". I made it known I cared zilch for their system and what it could or couldn't do and after an hour on the phone and 4 "supervisors" they figured out a way.
The key is to be firm and insistant but not to curse or name call. Don't give em an excuse to hang up on you. Your phone is borked and they need to replace it. You're not demanding anything extraordinary just for them to hold up their end of the bargain.
^ Shift Faced
It couldn't hurt to check with best buy and if they won't replace it go to sprint tell them you need a replacement and don't leave till they give it to you. You pay them for a service and they don't have a right to tell you no. Or just sit there and mess with the phone untill it messes up and show them.
Sent from my PG06100 using XDA App
Resolved.
So after my second trip to the tech support folk, I finally had time to call customer service, got transferred to their advanced technical guys who spoke to me for about a minute, and then transferred me to a manager, they initially suggested I go through assurion and sprint would bill me the $100 on my next bill, and I calmly suggested that since the phone was still under manufacturers warranty, that I should not have to pay a cent, after putting me on hold to escalate again, I was told I would be sent a new phone. All said it took two 45 mins trips to sprint service center, and another hour on the phone, but it's taken care of. My only complaint is that they do a better job of training their techs...example, if a software\hard reset was performed, and the customer comes back still having issues, and the phone shows no signs of abuse etc, don't do yet another hard reset and tell them to come back when the issue arises\can be replicated on demand, the customer has nothing to gain by lying about their device being broken, especially if they just want the same exact phone as a replacement. My losses, time, and about a dozen or so emails I lost b\c the phone shutoff while I was composing them.
I completely agree with you on the running around and wasted time aspect and "why would I be coming in if my phone didn't have an issue" and the tech bandaiding a problem. What I usually will do is sit down at the store and run through a routine that know usually causes a problem so I can walk up and show them that the problem isn't fixed and then they can't back out of getting a new phone for me...sometimes you just have to be an ass like that and show them whos boss. I'm paying for a service, at least let me have a phone that I can use on it reliably.
Sent from my PG06100 using XDA App
I left my phone for an hour ( even though it didn't appear that they did anything). Before I left, I showed them with an app called "touch test" that my touchscreen has issues, and showed them how it didn't swipe right. They said "maybe it's just that app, and showed me that if I swiped in a working part of the screen swiping would work (really?). When I came back after the hour and showed them how angry birds wasn't working... they did everything to get it to work despite the problem. I showed them how angry birds on their in store shift didn't have the problem that mine did. They played angry birds for about 10 minutes trying to make it look the same on my shift as their store's shift. I think that the whole time they were hoping that my phone would snap out of it momentarily so they could send me home. Finally, like 1.5 hours later, they ordered me a freaking refurb.
Sent from my PG06100 using XDA App
My sister-in-law has an infuse and I think the power button is stuck in the "on" position. It just loops at the Samsung logo. I'm quite familiar with Odin, ROMs, Heimdall, etc. This isn't a bootloop. I pull the battery and the second I replace the battery it tries to boot without touching any buttons. So therefore I can't get into download mode, should this be a software issue. I think it is hardware, because I can replicate this issue on my infuse by holding the power button at all times.
The phone is 13 months old, so just out of warranty but not eligible for upgrade yet. The phone has insurance, but the deductible is $199...
Question is, can I replace this myself and where to get the replacement part?
Or can I trust this website?
http://mobiletechvideos.mybigcommerce.com/samsung-infuse-4g-power-button-repair/
Thanks in advance!
Sent from my SGH-I997 using Tapatalk
Bumpity bump
Thanks
Sent from my SGH-I997 using Tapatalk
Try: http://www.etradesupply.com/samsung/other-models-1/samsung-infuse-4g-sgh-i997.html
Never mind. They don't have the button.
Just noticed this line on the page that you were looking at:
You will receive a message at your account inbox (account created during order process) on directions with details on HOW and WHERE to ship your device.
Click to expand...
Click to collapse
So, untill you pay, you have no idea where you're sending your phone.
Does the button look like it's stuck in? If the button is just stuck, try bumping the phone a few times.
No, the button still feels like it is able to be depressed. It feels right, but the phone is acting like the power button is always being held down.
I have googled and found numerous people with the same problem and most bring it in for a warranty exchange, I am just out of that window...
I know ebay has parts for phones, if you're good with a soldering gun, you can fix it yourself
Sent from my SAMSUNG-SGH-I897 using xda premium
Any luck with the power button problem? I seem to be having it too
Just to follow up, I reluctantly decided to send my phone to the link in the OP. I say reluctantly because I was super paranoid it was a scam.
let me tell you A++++ experience. Fixed overnight and I also paid for express shipping, I was back up and running in a week.
Mobiletechvideos.com, if you ever stumble upon this thread, super job, I can't thank you enough.
Sent from my SGH-I997 using Tapatalk
power swich infuse samsung loop
i am having same problem. with looping samsung logo. is nobody here into experimenting with hardware? I unsoldered switch , hoping someone on these forums could tell me what connections to make to power up with jumpers . Anybody?
nickg2027 said:
Just to follow up, I reluctantly decided to send my phone to the link in the OP. I say reluctantly because I was super paranoid it was a scam.
let me tell you A++++ experience. Fixed overnight and I also paid for express shipping, I was back up and running in a week.
Mobiletechvideos.com, if you ever stumble upon this thread, super job, I can't thank you enough.
Click to expand...
Click to collapse
That was my experience also.
$8 = Shipping phone from my home to MobileTech 1st class ($5.50) plus insurance ($2.50).
$30 = Power Button replacement plus 1st class return shipping
Total cost to me = $38
I had my (daughter’s) Infuse back and running in less than a week.
I do live about two hours drive from MobileTechVideo's location, so shipping may be slightly more expensive or slower for others.
It was great service. They give you updates about the status.
Highly recommended by Nick and me for Infuse Power Button Repair
MobileTechVideos:
http://mobiletechvideos.mybigcommerce.com/samsung-infuse-4g-power-button-repair/
Just as another opinion...my warranty was up on my infuse when this started happening so an exchange wasn't an option. What I do is slam the device on only the power button a couple times and it works fine. I probably have to do this every couple of months, if at all. It works for now so...
Sent from my SGH-I997 using xda app-developers app
nickg2027 said:
My sister-in-law has an infuse and I think the power button is stuck in the "on" position. It just loops at the Samsung logo. I'm quite familiar with Odin, ROMs, Heimdall, etc. This isn't a bootloop. I pull the battery and the second I replace the battery it tries to boot without touching any buttons. So therefore I can't get into download mode, should this be a software issue. I think it is hardware, because I can replicate this issue on my infuse by holding the power button at all times.
The phone is 13 months old, so just out of warranty but not eligible for upgrade yet. The phone has insurance, but the deductible is $199...
Question is, can I replace this myself and where to get the replacement part?
Or can I trust this website?
http://mobiletechvideos.mybigcommerce.com/samsung-infuse-4g-power-button-repair/
Thanks in advance!
Sent from my SGH-I997 using Tapatalk
Click to expand...
Click to collapse
I just sent my S2 phone to mobiletechvideos... I called them up yesterday and the person was very helpful...will know when I get it back hopefully next week...Based on what I read, seems legit.
I received my phone yesterday. I have no longer have issues with my S2 rebooting. I purchased the service through the website, mobiletechvideos,and paid through paypal. I purchased the basic powerbutton repair for $35. I immediately received an email with instructions. Send the phone with no battery, I printed out the instructions with a brief summary of what is the situation and included my order number. I mailed out the phone last Saturday, make sure you pay for insurance and it was sent on a first class box with the phone wrapped up in bubble wrap. Keep receipt for tracking information and insurance purpose. I received notification by email when the technician received it. You can check periodically for the status of your repair. He emailed me on Friday it was completed and shipped it out. I received my phone yesterday. Total days since I mailed it out, 9 days. There is an option on his website if you want faster service- purchase it.
Phone is working great, highly recommend his service.
Please remember to register an account on his website before your purchase the service. I will be sending out my other S2 next week. I destroyed my powerbutton by a fix that a member posted here, using pliers to squeeze the powerbutton. My other S2 didn't reboot like my newly fixed S2,the powerbutton just stopped working.
I highly recommend this service for $35 instead of buying another phone or you flashed the phone to another carrier and have no insurance.
omar71693 said:
Just as another opinion...my warranty was up on my infuse when this started happening so an exchange wasn't an option. What I do is slam the device on only the power button a couple times and it works fine. I probably have to do this every couple of months, if at all. It works for now so...
Sent from my SGH-I997 using xda app-developers app
Click to expand...
Click to collapse
Phone was rebooting right after saying rom name. Engaged power button. I COMPLETELY took apart the entire phone. Blew very hard on exposed switch. Removed board saw the power Switch looked normal blew on it Still Rebooted. Said what the hell doused it in alcohol Still Reboot.
Pushed the power switch REALLY hard... worked just fine now. Thanks much.
Thanks
My Infuse was boot looping for a week or so now. It was the loop of the Samsung white line and the Rogers screen. Over and over again. I read extensively as I didn't want to clutter the board with a question that was already answered. I came to the conclusion after much reading that my power button may be at fault. In this thread I read about just pressing the power button really hard. I thought what the heck. Nothing to lose. I tried it and WOW! My Infuse is sitting here running just fine. Many thanks again.
weird issue in that for the past two days the phone will not power on. I can hit the power button which "does not appear to be stuck" and it will briefly turn on getting to 1st splash screen before going black and not coming back on. Can't get into anything. While ago messing with it I had it fully boot but when the screen timed out I hit the power button any it wasn't on anymore. I even got it to turn on for the drive home for about an hr and was able to listen to pandora. I have unlimited data so I didn't want to get a new phone. So I looked online and saw someone had a brand new s4 for 320.00 bucks.. which I think I can keep my data if I buy a phone elsewhere correct? I also looked at replacing the motherboard for my s3 which was 90 bucks. Need some assistance either making my s3 work or ideas of what phone to get under 300.00
also.. When I plug it in while it is off it doesn't appear to be charging.. Maybe it is the battery? Maybe it is the charging port?
I think you should try another battery first. However, I do have some questions. Is you charging port loose on your phone? Is your phone still under warranty through your carrier? I recently had issues with my S3 draining really bad. I'd plug it into the charger and it would definitely act like it was charging up but in all reality the battery was draining like a sieve. I called Verizon Wireless and ended up getting a new phone as a warranty replacement. It's working fine now. *knock on wood*
Cindy
Sent from my Samsung Galaxy Tab 4 8" model using Tapatalk
the light doesn't come on when charging like before. the port is not loose. I took the phone apart to see if there was something damaged or loose inside and everything seemed fine. I doubt the phone is under warranty. I just purchased a new battery for 16 bucks.. hope it works. I will update this thread on thursday once I get the battery in.
Sounds similar to what I ran into with my charging port going bad, currently it will only work with the stock charging cable but I have purchased a wireless charging battery cover and use that for 90% of my charging.
brandoncampbell said:
weird issue in that for the past two days the phone will not power on. I can hit the power button which "does not appear to be stuck" and it will briefly turn on getting to 1st splash screen before going black and not coming back on. Can't get into anything. While ago messing with it I had it fully boot but when the screen timed out I hit the power button any it wasn't on anymore. I even got it to turn on for the drive home for about an hr and was able to listen to pandora. I have unlimited data so I didn't want to get a new phone. So I looked online and saw someone had a brand new s4 for 320.00 bucks.. which I think I can keep my data if I buy a phone elsewhere correct? I also looked at replacing the motherboard for my s3 which was 90 bucks. Need some assistance either making my s3 work or ideas of what phone to get under 300.00
Click to expand...
Click to collapse
That sucks...
---------- Post added at 12:56 PM ---------- Previous post was at 12:54 PM ----------
brandoncampbell said:
weird issue in that for the past two days the phone will not power on. I can hit the power button which "does not appear to be stuck" and it will briefly turn on getting to 1st splash screen before going black and not coming back on. Can't get into anything. While ago messing with it I had it fully boot but when the screen timed out I hit the power button any it wasn't on anymore. I even got it to turn on for the drive home for about an hr and was able to listen to pandora. I have unlimited data so I didn't want to get a new phone. So I looked online and saw someone had a brand new s4 for 320.00 bucks.. which I think I can keep my data if I buy a phone elsewhere correct? I also looked at replacing the motherboard for my s3 which was 90 bucks. Need some assistance either making my s3 work or ideas of what phone to get under 300.00
Click to expand...
Click to collapse
If you are gonna get an S4, make absolutely SURE it is an MDK build!! Anything after that has a locked bootloader! Ah hem...mine is MDK and comes with a mophie case...and glass screen protector... just saying.
the battery didn't fix the problem. I guess I will have to replace the motherboard. I bought the s4 today for 275. but as caleb stated it is locked.. oh well.. I think I can still root it. I am hoping I can replace the board no problems and atleast sell this thing for 175. Anyone have much luck with these boards? http://www.ebay.com/itm/OEM-Samsung...05&prg=10335&rk=1&rkt=6&sd=271467013367&rt=nc
I am googling this problem for a friend with a stock verizon S3 - there are TONS of people who can't charge once they're on KitKat. Is that the case with you? It seems to be a software, not hardware, issue.
From the sounds of things, don't expect a new board to fix it.
Nope. I never updated.
Also, the charging part is not the only problem. I had a full battery but couldn't get the phone to stay on. Eventually I couldn't even turn it on at all. Just died.
Here is what happened exactly:
So the phone is sitting on my windowsill so i can get service and receive texts messages. i get a text so i walk over, pick up my phone, unlock it, and i pressed on the textbox to start typing my reply message. as soon as i press the text box my phone freezes, and thinking its no big deal i hold down the power button to turn off my phone (took about 10 seconds to power off). Now my G2 will not do anything at all, wont power on, wont charge, the red light doesn't even come on with the charger plugged in.
Things I've tried:
holding power/power+down/power+up for 2 minutes+
disconnecting the battery for 5 minutes and trying ^ again
disconnecting every component and reconnecting then trying ^^ again.
disconnecting battery, plugging in charger
disconnecting battery, plugging in charger, then reconnecting battery with charger still attached
charging with lg charger for 12 hours
additional details that may be useful:
at&t D800
rooted
cwm recovery
optimus g3 custom ROM
literally never have had an issue with this phone before
a new battery is on its way in case that is the issue
blacklight215 said:
additional details that may be useful:
a new battery is on its way in case that is the issue
Click to expand...
Click to collapse
Scratch that, i actually canceled the purchase of the new battery because i think i may need a new mobo instead. I'm not gonna buy anything until i get a second opinion at least.
sorry about the 3rd post in a row
I've ordered a new motherboard that has arrived today in the mail. after i get that in my old phone ill update the thread again.
I have to say though, i am extremely surprised and irritated by the absolute lack of support I've received from this site. i would always come here to find answers in other threads and the community seemed pretty awesome, so its pretty unfortunate that i haven't gotten even a single reply. i guess people only want to help others when they already no the answer...
blacklight215 said:
I've ordered a new motherboard that has arrived today in the mail. after i get that in my old phone ill update the thread again.
I have to say though, i am extremely surprised and irritated by the absolute lack of support I've received from this site. i would always come here to find answers in other threads and the community seemed pretty awesome, so its pretty unfortunate that i haven't gotten even a single reply. i guess people only want to help others when they already no the answer...
Click to expand...
Click to collapse
Have you found a solution to this? My phone did the exact same thing yours did last Friday. I tried several button combos and the only thing that gave me some hope was resetting (power + vol. down). I was able to get the LG splash, then the ATT splash and jingle with the LED lights changing colors, but that was it, went back to dead. I'm debating ordering a battery and some tools to try and get this working again.
thestrangebrew said:
Have you found a solution to this? My phone did the exact same thing yours did last Friday. I tried several button combos and the only thing that gave me some hope was resetting (power + vol. down). I was able to get the LG splash, then the ATT splash and jingle with the LED lights changing colors, but that was it, went back to dead. I'm debating ordering a battery and some tools to try and get this working again.
Click to expand...
Click to collapse
Yeah, so i got the mobo in my phone and it turned on and everything was working again! however the mobo i bought had a broken battery connection so i could only use it if it was on the charger so i had to send it back. but replacing my motherboard will fix my issue.
as for yours i have no idea, if it wont turn on even with the charger plugged in then replacing your mobo may be a solution.
i still think its pathetic that no one with real experience has replied to this thread, i guess you cant believe what your told about this place unless your question is easy to answer.
blacklight215 said:
Yeah, so i got the mobo in my phone and it turned on and everything was working again! however the mobo i bought had a broken battery connection so i could only use it if it was on the charger so i had to send it back. but replacing my motherboard will fix my issue.
as for yours i have no idea, if it wont turn on even with the charger plugged in then replacing your mobo may be a solution.
i still think its pathetic that no one with real experience has replied to this thread, i guess you cant believe what your told about this place unless your question is easy to answer.
Click to expand...
Click to collapse
Where and how much was your mobo? Did you have to solder anything?
thestrangebrew said:
Where and how much was your mobo? Did you have to solder anything?
Click to expand...
Click to collapse
i got it on eBay, the original price was like $120 but i put in an offer of $75 and they took it. when you buy it make sure you compare the pictures on the posting to your actual Mobo.
All that you will need for the switch is a credit card, a knife, an extremely tiny screw driver, and some double sided tape(the tape is optional).
as you can see in my picture, the board i bought is on the right and the old one is on the left. you have to watch for stuff like that when buying a part like this.
i think I'm about to buy a D800 G2 with a busted screen for $40 in the next hour, if i get it ill let you know how it goes.
Success!!!
Alright so yesterday i did buy that busted G2 and when i met up with the kid i made sure everything worked before i bought it. i got back to work and made the switch(i was going slow and i was debating on swapping the charging component, took about 35 minutes).
I did not wanna put my Sim in the phone until after i had downloaded all my apps and configured all of my settings the way i like them, so about 6 hours later i get a chance to make the final switch over. when i did put in my SIM everything APPEARED to work fine, but when i left my home i realized that my data was not sending or receiving anything at all? i went to the grocery store and bought a glasses repair kit for the screwdriver inside and opened the phone back up, everything appeared to be connected properly.
I left and called AT&T customer support and this guy helped me fix the issue, apparently their system though i was still using the temp iPhone 4 i had. after he switched the old IMEI number to my new Mobo's IMEI, i restarted my phone and it worked perfectly! i highly recommend taking this route if you can get a new board for less than a new G2 costs.
The Mobo i got off the kid is legit too, i guess he bought it only a month or two ago because it has some features i did not have like the knock code. i also got it rooted and flashed TWRP, not sure if ill flash a G3 ROM or leave it like it is.
My wife's phone randomly turned off yesterday and we just ignored it. Today, it would randomly restart and/or turn off at least 3 times the whole day. When we have it plugged in to charger, it would randomly turn off and restart. Then we have to pull the battery out to turn the phone on. But now, the phone won't even turn on anymore. I have a G5 (w/ Verizon) and we tried swapping the battery packs and her phone won't turn on. Just to be sure, I plugged her battery to my phone and it started, though it displayed a "Module not compatible with Verizon"
Anyone else running into similar issues?
Yes. Today I had about 30 app updates to do in Google Play. I set it to update all while here at work, put it in my pocket, and went to take care of some tasks here in the building. The next time I pulled it out about an hour after that, I noticed the phone was off. It wasn't hot or overheating, and the power button doesn't respond regardless of how long I hold it in. Recovery mode also doesn't start up. I removed/reinserted the battery multiple times to no avail.
My phone did the same thing! It just froze one day and I had to battery pull to get it working again. Then later on it froze and started resetting over and over again. Finally it froze, shut off, and never worked again no matter what I did. It might be a bad batch of these phones. I am now on my fifth phone. The other three had dead pixels. I hope my fifth phone won't have any of the previous phones issues.
DarkMage619 said:
My phone did the same thing! It just froze one day and I had to battery pull to get it working again. Then later on it froze and started resetting over and over again. Finally it froze, shut off, and never worked again no matter what I did. It might be a bad batch of these phones. I am now on my fifth phone. The other three had dead pixels. I hope my fifth phone won't have any of the previous phones issues.
Click to expand...
Click to collapse
I'm on my second one, but now I'm past the 14 day return window. How do I go about getting this replaced? Can I take it to my local Tmobile store or do I contact LG? Should I be concerned about pictures and data being retrieved off of the phone if I ship it off somewhere in exchange for a replacement device? I know it's pessimistic to say, but if I wanted to return the device due to these defects for a full refund and go with a different phone, is that possible at this point?
I'm in the UK on EE and I've also had this problem with both my original LG G5 and the replacement. The phone display would randomly disappear then it would be impossible to switch it back on using the power button and recovery mode didn't work either. The only way to make it work again was to plug it into the charger.
Luckily I was within the 14 days and have returned them both. The second is awaiting assessment by their engineers but I've lost faith and am going with the Samsung Galaxy S7 instead.
woodie said:
I'm on my second one, but now I'm past the 14 day return window. How do I go about getting this replaced? Can I take it to my local Tmobile store or do I contact LG? Should I be concerned about pictures and data being retrieved off of the phone if I ship it off somewhere in exchange for a replacement device? I know it's pessimistic to say, but if I wanted to return the device due to these defects for a full refund and go with a different phone, is that possible at this point?
Click to expand...
Click to collapse
I called T-Mobile and told them my phone was dead. Saying it was dead allowed me to avoid all the tech support questions and they sent me a new phone with 2 day shipping. I was surprised how quickly they sent the new phone to me. I don't think there is any way they will give you a full refund if you are outside of the 14 day window but you are still well within the warranty period so I would keep bugging them till you get a phone you are fully satisfied with.
In addition you can use the LG backup app to save all apps and the associated data. After everything is backed up wipe the phone that way you keep your data with you on an SD card. I couldn't wipe the data off my dead phone but I doubt it could be retrieved anyway.
woodie said:
I'm on my second one, but now I'm past the 14 day return window. How do I go about getting this replaced? Can I take it to my local Tmobile store or do I contact LG? Should I be concerned about pictures and data being retrieved off of the phone if I ship it off somewhere in exchange for a replacement device? I know it's pessimistic to say, but if I wanted to return the device due to these defects for a full refund and go with a different phone, is that possible at this point?
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if you call t mobile and tell them about yiur problem they will send you a new one try it
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