I bought a Xoom at Staples a couple weeks ago for $250. It was the display model and had some obvious wear, but still works great. I love it...however there seems to be a problem with the power button. It works, but sometimes I have to press it several times before it does anything. My thinking is it only gets worse from here so...
Today I called Motorola and they said they would repair it. They will send me a shipping pack(Box & prepaid label) and I send it to them...then within 4-5 days they send it back. That's what I was told,
I have it unlocked, rooted & running EOS 1.0
...It is setup very well for what I need.
My question(s)
If I flash stock rom and relock, is it likely there will be a problem with the warranty?
I hear a lot of power button problems with Moto products in general, so is this one likely to fail soon or just be a minor hinderance for the forseeable future?
What would you do?
Sometimes the button is fine for a couple days, then it acts up again
Buttons are buttons, yours is messed up since it was a display model and probably everyone in that store finger banged your Xoom at some point. You shouldn't have to revert to stock, since Motorola is most likely going to do that for you anyway, unfortunately. I've never heard of any real power button issue with Motorola products...a button is a button, after all.
Make a nandroid backup, relock and flash stock. Secure your nandroid somewhere other than your Xoom. Warranty shouldn't be a problem at this point.
When you get it back, simply unlock, flash cwm and restore your nandroid.
Sent from my Photon
Thanks for the replies. I will backup to sdcard and make stock again before shipping.
I got a padded box from FedEx dropped at my door the next day after making the call. It has a printed/ prepaid shipping label already to go. The ship location is in Illinois.
Related
Last couple of days i had noticed that it was taking 3 or 4 tries to get the screen on and off. Today button has gone completelt flat, its almost spring in there broke or something. My question ..is there anyway i can open it and replace the button or do i have to send it in. I had bought it from newegg and there 30 days warranty expired last week.
Power button stops working
Yes, I also had the power button stop working. And, to make matters even better, I got into CWM (or CMW or whatever) to tried to put stock OS back on and got STUCK there. No power buttton, no ability in CWM to go to Backup menu to reflash stock, and no ability to reboot from the main menu!
The power button is cheap, cheap, cheap; you may have trouble getting it fixed if you've rooted (because rooting kills the warranty) and can't reflash stock.
Very disappointed with ASUS on this issue.
Alex9090 said:
Last couple of days i had noticed that it was taking 3 or 4 tries to get the screen on and off. Today button has gone completelt flat, its almost spring in there broke or something. My question ..is there anyway i can open it and replace the button or do i have to send it in. I had bought it from newegg and there 30 days warranty expired last week.
Click to expand...
Click to collapse
30 days is the return option from newegg, then there is always the Asus warranty (you can rma it).
I would anyway try newegg first: I had the same problem with my transformer bought from amazon.fr, and they changed it even after 45 days... they sent me a new one (got it 14h after having contacted them, great service indeed).
Hello everyone!
So I recently had a problem with my Rooted Droid Incredible 2 running MIUI 1.12.9, I started up my phone and it displayed the splash screen for longer than usual and then it just "died". The screen went off so I tried pressing the power button to see if it would do anything, nothing. I tried holding down the power button to see if it would change anything, nothing. I resorted to doing a battery pull, nothing. Tried charging it with two different chargers, nothing. Connecting via USB, nothing. Taking out the battery, holding the power button for ten seconds, reconnecting the battery and holding the power button for ten seconds as many have suggested; still nothing. I browsed a few threads in multiple forums and decided and came to the conclusion that my phone, simply, needs to be replaced, as I read from a similar problem that someone had of mine.
The phone had been running fine with the same ROM for about a month and a half with no problems (I had also used this ROM multiple times before; I've had this phone since May of 2011.). It was fully charged the night before and then this morning I turned it on, only to see it "die" in front of me.
So I called Verizon Customer Support and they are sending me a new Inc2 and I have to send them back my current "dead" Inc2.
So my question is; What can Verizon do if they inspect my phone, somehow get it to boot and discover that I've rooted and installed a custom ROM, along with S-OFF?
The customer support rep also told me to remove the "card" before I ship my phone back to them, SIM card or SD Card?
you CAN s-on YOUR STOCK ROM BY INSTALLING THE RUU file (the correct one)
THIS would wipe of all YOUR data , on the phone so kindly back up all by any app like Titanium backup .
once u have S-ON , U CAN SHIP IT BACK TO VERSION AND RESOLVE YOUR PROBLEM .
THEN U CAN ROOT IT BACK
AND U NEED REMOVE THE SD CARD AND SEND THAT WHAT THEY WANTED TO SAY
Have you tried flashing another ROM? just to verify this is some kind of software problem.
Before you return your phone, flash it back to stock rom, and S-on.
The phones go back to HTC after VZW's warehouse. Thy will see that it had been unlocked and do a charge back of up to $499. Best bet would of been to step on the screen and file insurance.
Thanks for your replies.
First off, I did consider S-ON and RUU but seeing as I can't boot up my phone at all (unless there's some magical method of booting up a "dead" phone.) there's no way for me to do either of these.
My phone is not able to boot up. To my knowledge anyways, after I have tried the methods that I stated in my first post. If there is a method that I haven't listed, please let me know.
And I really hope you aren't serious boosterp. Further elaboration would be nice if you could do so. I would like to know how HTC could charge me $500 for doing something that they provide a service for to their customers, through HTCdev..
Edit: I cannot access my bootloader either.
louisli said:
Have you tried flashing another ROM? just to verify this is some kind of software problem.
Before you return your phone, flash it back to stock rom, and S-on.
Click to expand...
Click to collapse
hello im planning to sell my phone, how can i unroot my samsung galaxy s2? before i sell it i want to go back all the phone settings and everything on how i bought it. can i still go back to that?ty
Thoriiin,
All carriers have warranty contracts with the manufacturers. Just as short as a year or so ago they all have been doing "charge backs" for damaged phones returned because in turn the manufacturer charges the carrier. Rooting is specific and in all the contacts as voiding a warranty. So yes, you get to pay back retail value of the device if the warranty is anyway voided. As long as there is no physical damage and the phone will not go into HBOOT, then you are covered because HTC is only going to strip, rebuild, and/or reflash the phone and send it back to the carrier for warranty replacements. It is the same concept as if you sent the phone to the manufacturer under warranty for repair.
---------- Post added at 12:42 AM ---------- Previous post was at 12:34 AM ----------
BTW, ask a Spint employee (have 2 ex-employees and one current who contracts for Sprint who have or is working for them) if there is one on this boar; Spint will often do an alternative replacement meaning replace one phone with a different kind. Sprint then looses money two ways, the initial cost of the equipment and some employee in a central location rebuilding or just putting that phone back into circulation.
ATT and VZW I know will sometimes do an alternative replacement because it makes "financial sense" meaning it is better than loosing you, better than sending the 24th replacement that shipping has already cost the same as the phone, or if the warranty replacement option is not in stock.
My sister-in-law has an infuse and I think the power button is stuck in the "on" position. It just loops at the Samsung logo. I'm quite familiar with Odin, ROMs, Heimdall, etc. This isn't a bootloop. I pull the battery and the second I replace the battery it tries to boot without touching any buttons. So therefore I can't get into download mode, should this be a software issue. I think it is hardware, because I can replicate this issue on my infuse by holding the power button at all times.
The phone is 13 months old, so just out of warranty but not eligible for upgrade yet. The phone has insurance, but the deductible is $199...
Question is, can I replace this myself and where to get the replacement part?
Or can I trust this website?
http://mobiletechvideos.mybigcommerce.com/samsung-infuse-4g-power-button-repair/
Thanks in advance!
Sent from my SGH-I997 using Tapatalk
Bumpity bump
Thanks
Sent from my SGH-I997 using Tapatalk
Try: http://www.etradesupply.com/samsung/other-models-1/samsung-infuse-4g-sgh-i997.html
Never mind. They don't have the button.
Just noticed this line on the page that you were looking at:
You will receive a message at your account inbox (account created during order process) on directions with details on HOW and WHERE to ship your device.
Click to expand...
Click to collapse
So, untill you pay, you have no idea where you're sending your phone.
Does the button look like it's stuck in? If the button is just stuck, try bumping the phone a few times.
No, the button still feels like it is able to be depressed. It feels right, but the phone is acting like the power button is always being held down.
I have googled and found numerous people with the same problem and most bring it in for a warranty exchange, I am just out of that window...
I know ebay has parts for phones, if you're good with a soldering gun, you can fix it yourself
Sent from my SAMSUNG-SGH-I897 using xda premium
Any luck with the power button problem? I seem to be having it too
Just to follow up, I reluctantly decided to send my phone to the link in the OP. I say reluctantly because I was super paranoid it was a scam.
let me tell you A++++ experience. Fixed overnight and I also paid for express shipping, I was back up and running in a week.
Mobiletechvideos.com, if you ever stumble upon this thread, super job, I can't thank you enough.
Sent from my SGH-I997 using Tapatalk
power swich infuse samsung loop
i am having same problem. with looping samsung logo. is nobody here into experimenting with hardware? I unsoldered switch , hoping someone on these forums could tell me what connections to make to power up with jumpers . Anybody?
nickg2027 said:
Just to follow up, I reluctantly decided to send my phone to the link in the OP. I say reluctantly because I was super paranoid it was a scam.
let me tell you A++++ experience. Fixed overnight and I also paid for express shipping, I was back up and running in a week.
Mobiletechvideos.com, if you ever stumble upon this thread, super job, I can't thank you enough.
Click to expand...
Click to collapse
That was my experience also.
$8 = Shipping phone from my home to MobileTech 1st class ($5.50) plus insurance ($2.50).
$30 = Power Button replacement plus 1st class return shipping
Total cost to me = $38
I had my (daughter’s) Infuse back and running in less than a week.
I do live about two hours drive from MobileTechVideo's location, so shipping may be slightly more expensive or slower for others.
It was great service. They give you updates about the status.
Highly recommended by Nick and me for Infuse Power Button Repair
MobileTechVideos:
http://mobiletechvideos.mybigcommerce.com/samsung-infuse-4g-power-button-repair/
Just as another opinion...my warranty was up on my infuse when this started happening so an exchange wasn't an option. What I do is slam the device on only the power button a couple times and it works fine. I probably have to do this every couple of months, if at all. It works for now so...
Sent from my SGH-I997 using xda app-developers app
nickg2027 said:
My sister-in-law has an infuse and I think the power button is stuck in the "on" position. It just loops at the Samsung logo. I'm quite familiar with Odin, ROMs, Heimdall, etc. This isn't a bootloop. I pull the battery and the second I replace the battery it tries to boot without touching any buttons. So therefore I can't get into download mode, should this be a software issue. I think it is hardware, because I can replicate this issue on my infuse by holding the power button at all times.
The phone is 13 months old, so just out of warranty but not eligible for upgrade yet. The phone has insurance, but the deductible is $199...
Question is, can I replace this myself and where to get the replacement part?
Or can I trust this website?
http://mobiletechvideos.mybigcommerce.com/samsung-infuse-4g-power-button-repair/
Thanks in advance!
Sent from my SGH-I997 using Tapatalk
Click to expand...
Click to collapse
I just sent my S2 phone to mobiletechvideos... I called them up yesterday and the person was very helpful...will know when I get it back hopefully next week...Based on what I read, seems legit.
I received my phone yesterday. I have no longer have issues with my S2 rebooting. I purchased the service through the website, mobiletechvideos,and paid through paypal. I purchased the basic powerbutton repair for $35. I immediately received an email with instructions. Send the phone with no battery, I printed out the instructions with a brief summary of what is the situation and included my order number. I mailed out the phone last Saturday, make sure you pay for insurance and it was sent on a first class box with the phone wrapped up in bubble wrap. Keep receipt for tracking information and insurance purpose. I received notification by email when the technician received it. You can check periodically for the status of your repair. He emailed me on Friday it was completed and shipped it out. I received my phone yesterday. Total days since I mailed it out, 9 days. There is an option on his website if you want faster service- purchase it.
Phone is working great, highly recommend his service.
Please remember to register an account on his website before your purchase the service. I will be sending out my other S2 next week. I destroyed my powerbutton by a fix that a member posted here, using pliers to squeeze the powerbutton. My other S2 didn't reboot like my newly fixed S2,the powerbutton just stopped working.
I highly recommend this service for $35 instead of buying another phone or you flashed the phone to another carrier and have no insurance.
omar71693 said:
Just as another opinion...my warranty was up on my infuse when this started happening so an exchange wasn't an option. What I do is slam the device on only the power button a couple times and it works fine. I probably have to do this every couple of months, if at all. It works for now so...
Sent from my SGH-I997 using xda app-developers app
Click to expand...
Click to collapse
Phone was rebooting right after saying rom name. Engaged power button. I COMPLETELY took apart the entire phone. Blew very hard on exposed switch. Removed board saw the power Switch looked normal blew on it Still Rebooted. Said what the hell doused it in alcohol Still Reboot.
Pushed the power switch REALLY hard... worked just fine now. Thanks much.
Thanks
My Infuse was boot looping for a week or so now. It was the loop of the Samsung white line and the Rogers screen. Over and over again. I read extensively as I didn't want to clutter the board with a question that was already answered. I came to the conclusion after much reading that my power button may be at fault. In this thread I read about just pressing the power button really hard. I thought what the heck. Nothing to lose. I tried it and WOW! My Infuse is sitting here running just fine. Many thanks again.
Haven't seen any threads about this with the Razr HD(Verizon) yet.
So I cracked my screen a few days ago, had insurance, got a replacement, yadda yadda.
I was setting up my new Razr HD last night when I realized every like 4th time I press the recent apps (bottom right) key, the phone freezes.... So I shrugged it off hoping it would go away when I disable all the bloat and get set up. Fast forward to today, and it's still freezing randomly sometimes when I press that key. It's fine again after I lock the phone and unlock it so it's not too bad, but do I really want to lock and unlock my phone every 30 seconds while i'm using it? Anyone have a similar issue or solution?
I even did a factory reset, it still persists. Any help would be appreciated.
BinarySauce said:
Haven't seen any threads about this with the Razr HD(Verizon) yet.
So I cracked my screen a few days ago, had insurance, got a replacement, yadda yadda.
I was setting up my new Razr HD last night when I realized every like 4th time I press the recent apps (bottom right) key, the phone freezes.... So I shrugged it off hoping it would go away when I disable all the bloat and get set up. Fast forward to today, and it's still freezing randomly sometimes when I press that key. It's fine again after I lock the phone and unlock it so it's not too bad, but do I really want to lock and unlock my phone every 30 seconds while i'm using it? Anyone have a similar issue or solution?
I even did a factory reset, it still persists. Any help would be appreciated.
Click to expand...
Click to collapse
Do a safe boot. Hold the vol down at the first boot logo after a power up. This will keep data apps from loading.
Then as a last resort, look in dev section for matts 1.3+ util.
Which is a easy rsd like restore.
It may be a hardware issue.
Asurion Warranty Replacement
BinarySauce said:
Haven't seen any threads about this with the Razr HD(Verizon) yet.
So I cracked my screen a few days ago, had insurance, got a replacement, yadda yadda.
I was setting up my new Razr HD last night when I realized every like 4th time I press the recent apps (bottom right) key, the phone freezes.... So I shrugged it off hoping it would go away when I disable all the bloat and get set up. Fast forward to today, and it's still freezing randomly sometimes when I press that key. It's fine again after I lock the phone and unlock it so it's not too bad, but do I really want to lock and unlock my phone every 30 seconds while i'm using it? Anyone have a similar issue or solution?
I even did a factory reset, it still persists. Any help would be appreciated.
Click to expand...
Click to collapse
Hi BinarySauce!
Is your insurance coverage with Asurion? If so, we offer a 12-month limited warranty on all replacement devices. If you experience a warranty failure within that time period, and there is no physical or liquid damage, a replacement device may be provided at no additional cost. Feel free to email us at [email protected] if you would like further assistance with a replacement. Be sure to include your claim# and contact information.
Thanks!
Asurion Social Media Team @AsurionCares
www.phoneclaim.com
AsurionCares said:
Hi BinarySauce!
Is your insurance coverage with Asurion? If so, we offer a 12-month limited warranty on all replacement devices. If you experience a warranty failure within that time period, and there is no physical or liquid damage, a replacement device may be provided at no additional cost. Feel free to email us at [email protected] if you would like further assistance with a replacement. Be sure to include your claim# and contact information.
Thanks!
Asurion Social Media Team @AsurionCares
www.phoneclaim.com
Click to expand...
Click to collapse
Small world! I just returned the phone to Asurion and got a working replacement.
BinarySauce said:
Small world! I just returned the phone to Asurion and got a working replacement.
Click to expand...
Click to collapse
We love a happy ending! You know where to find us if you need us!
Thanks,
Asurion Social Media Team @AsurionCares
www.phoneclaim.com
After getting a new Oneplus One phone back in July, I have not been using my D800. I have been turning it on every couple of weeks to update the CM11 nightly and the apps. The last update was about a week or so ago. After doing the update I played with the phone for a while then shut it off and stored it.
I got the phone out this morning, turned it on and all of a sudden my screen started going crazy as though it has a mind of its own. My touches almost have no effect. With the screen off sitting on the table it will on its own come on and start tapping at the status bar opening my calendar and quick toggles. It seems that most of the activity is happening at the top of my phone.
I manually entered TWRP recovery and saw that the screen problem is there too. Therefore, it would be dangerous to attempt to make any selections on screen in TWRP because there is a good chance it will select something I do not need selected!
Does this sound like a bad digitizer? My phone has never been dropped. It is in mint condition.
I would like to restore one of my stock rom nandroids but am unsure about how to do that outside of TWRP. Can I do this in download mode and adb? If so, would you mind a few general steps?
I am the second owner of the phone. The original owner purchased it outright from Best Buys about February this year. If I send it in for a warranty repair I would like to have it back as close to stock as possible.
Thanks.
EDIT: Well I managed to restore a stock rom nandroid with twrp. Problem still there. I called LG cust service and the phone is still under warranty until December. Got an RA so I will be shipping to Texas tomorrow.