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This has been happening for a few days now, the phone turns off and endlessly vibrates until I pull the battery, and then it does it again and again but it'll work for a few hours before it happens again... I've tried different roms but its still happening and it's getting very frustrating
does it do it on stock? And are you over clocked?
CM9 Skyrocket
droid512 said:
does it do it on stock? And are you over clocked?
CM9 Skyrocket
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Click to collapse
I'm back on gingerbread now cuz ICS was unstable and im not overclocked
Sounds like a stuck power button. There is a thread on this somewhere
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
mindmajick said:
Sounds like a stuck power button. There is a thread on this somewhere
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
Click to expand...
Click to collapse
You mean like physically? Seems fine the phone just starts doing it randomly while it's just sitting on the bed. Right now it's not even turning on at all no matter what I try :/
...
Here is one example:
http://forum.xda-developers.com/showthread.php?t=1801226
I know there is a good one that goes through the logic of it... but the symptoms seem the same.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
It's in download mode now, I'm going to try downloading stock Rogers ICS and see if the problem persists, if it does I still have 5 months of warranty so hopefully that'll be covered
Ok. You can try jamming on the power button repeatedly too...
Good luck!
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
Looks like the skyrocket's done for good.. I'm going to take it in to the store tomorrow but what do you think they'll say when they fix it and find out it's rooted?
SGS2X said:
Looks like the skyrocket's done for good.. I'm going to take it in to the store tomorrow but what do you think they'll say when they fix it and find out it's rooted?
Click to expand...
Click to collapse
EDIT: Is there any way to get my files off the internal SD without being able to turn the phone on? can't get into download mode or recovery because the phone just turns off 3-4 seconds in
SGS2X said:
EDIT: Is there any way to get my files off the internal SD without being able to turn the phone on? can't get into download mode or recovery because the phone just turns off 3-4 seconds in
Click to expand...
Click to collapse
no.
try this test, when it goes through the bootloop, keep the power button depressed w/out releasing it and see if it displays the same charactersistics as your bootloops, also count the seconds each situation has, if they are the same then the problem is the sticky power button
As posted earlier, http://forum.xda-developers.com/showthread.php?t=1801226
It's the power button that is messed up, hands-down.
Try and try and try and sooner or later you'll probably get it. I could care less about the phone as I have a replacement coming, but I wanted to get my data off of it.
Open up you're phone if you're comfortable and mess with the power button directly some, either you're going to fix it long enough to get your data or break it completely...doesn't really matter at this point.
Just put the battery in and right after the phone vibrates hold the power button and see how lucky you are at getting it to last the full 8+ seconds instead of the usual 2 before it reboots and vibrates.
Once you get it working, don't touch that *****. As gently as possible, set it down and get your USB in, turn on Mass USB and debugging and copy your stuff. Put the timeout to the max or download an app so you don't have to touch the power button ever and just touch the screen every once in awhile if you don't have an app. Don't forget to reset your flash counter and reflash stock ODIN if you're rooted or on anything custom (Use ADB to reboot through all this)
Honestly...I let my phone restart on its own for a total of like 8 hours (I didn't care and honestly hoped it burnt up or something and was completely fried) and I watched it for a good chunk of the time and it never booted up on its own. After I took it apart twice and beat the hell out of the power button a good while I finally got it to work.
Repeatedly mashing it after 'attempting' to clean it and then pulling the battery/reinserting and seeing if it worked is how I finally got mine.
Now it's just a paper weight till the new one comes.
Edit: I find it weird that a lot more of these problems are popping up. I noticed a bunch of threads on various sites towards the end of June that had popped up and now some are here too recently. I guess the Skyrocket's cheap-feeling Power Button is indeed...cheap.
It isn't the power button. I posted this problem months ago and took it in to a device center. It was actually a battery issue where it connects into the phone. The charge going into the phone doesn't stick, causing it to flicker power and thus restart constantly. They never ended up getting my old one to turn on and never saw it was rooted and what not. Ended up just giving me a refurbished one.
Sent from my SAMSUNG-SGH-I727 using xda premium
aceownstheworld said:
It isn't the power button. I posted this problem months ago and took it in to a device center. It was actually a battery issue where it connects into the phone. The charge going into the phone doesn't stick, causing it to flicker power and thus restart constantly. They never ended up getting my old one to turn on and never saw it was rooted and what not. Ended up just giving me a refurbished one.
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
well if it never turns on, then its not the sticky power button problem, the sticky power button has a reboot symptom at a consistent interval
hd2k10 said:
As posted earlier, http://forum.xda-developers.com/showthread.php?t=1801226
It's the power button that is messed up, hands-down.
Try and try and try and sooner or later you'll probably get it. I could care less about the phone as I have a replacement coming, but I wanted to get my data off of it.
Open up you're phone if you're comfortable and mess with the power button directly some, either you're going to fix it long enough to get your data or break it completely...doesn't really matter at this point.
Just put the battery in and right after the phone vibrates hold the power button and see how lucky you are at getting it to last the full 8+ seconds instead of the usual 2 before it reboots and vibrates.
Once you get it working, don't touch that *****. As gently as possible, set it down and get your USB in, turn on Mass USB and debugging and copy your stuff. Put the timeout to the max or download an app so you don't have to touch the power button ever and just touch the screen every once in awhile if you don't have an app. Don't forget to reset your flash counter and reflash stock ODIN if you're rooted or on anything custom (Use ADB to reboot through all this)
Honestly...I let my phone restart on its own for a total of like 8 hours (I didn't care and honestly hoped it burnt up or something and was completely fried) and I watched it for a good chunk of the time and it never booted up on its own. After I took it apart twice and beat the hell out of the power button a good while I finally got it to work.
Repeatedly mashing it after 'attempting' to clean it and then pulling the battery/reinserting and seeing if it worked is how I finally got mine.
Now it's just a paper weight till the new one comes.
Edit: I find it weird that a lot more of these problems are popping up. I noticed a bunch of threads on various sites towards the end of June that had popped up and now some are here too recently. I guess the Skyrocket's cheap-feeling Power Button is indeed...cheap.
Click to expand...
Click to collapse
Alright, I will definitely try and try until the phone turns on before taking it into the store. This has actually been happening for a few days now but I didn't really care too much because I was really busy and I thought since it turns on after a few tries, I'll just take the files off and return it to stock later. Also, yesterday someone gave the suggestion of repeatedly jamming the power button and that actually worked twice but after that it never worked again.
Is it possible to remove the back and fix the power button without voiding the warranty (are there any stickers)?
EDIT: I have it disassembled right now, what exactly should I do to the power button? I tried clicking it a few times and blowing at it nd I put the battery in but still the same thing
EDIT 2: Umm what looks to be the litmus paper on the inside is red.. the phone has never come in contact with water so how is this possible..
EDIT 3: Every housing I've seen online (4-5) has a red square on the housing so I'm guessing it comes in red by default? Either way I'm taking it to Rogers right now, they said I could have a refurbished for 35 or I can just repair this one so I'm just going to repair it and hopefully the files will be preserved.
My only concern.. the phone running Juggernaut 5 right now LOL and the internal SD is full of rom zips and kernels so hopefully they don't look at that, or don't care. Once they repair the phone, what can they really do tho? Break it again nd send it back? haha
SGS2X said:
Alright, I will definitely try and try until the phone turns on before taking it into the store. This has actually been happening for a few days now but I didn't really care too much because I was really busy and I thought since it turns on after a few tries, I'll just take the files off and return it to stock later. Also, yesterday someone gave the suggestion of repeatedly jamming the power button and that actually worked twice but after that it never worked again.
Is it possible to remove the back and fix the power button without voiding the warranty (are there any stickers)?
EDIT: I have it disassembled right now, what exactly should I do to the power button? I tried clicking it a few times and blowing at it nd I put the battery in but still the same thing
EDIT 2: Umm what looks to be the litmus paper on the inside is red.. the phone has never come in contact with water so how is this possible..
EDIT 3: Every housing I've seen online (4-5) has a red square on the housing so I'm guessing it comes in red by default? Either way I'm taking it to Rogers right now, they said I could have a refurbished for 35 or I can just repair this one so I'm just going to repair it and hopefully the files will be preserved.
My only concern.. the phone running Juggernaut 5 right now LOL and the internal SD is full of rom zips and kernels so hopefully they don't look at that, or don't care. Once they repair the phone, what can they really do tho? Break it again nd send it back? haha
Click to expand...
Click to collapse
I would just fiddle with the power hoping for the best.
As far as your roms go, I doubt it'll be a problem. A) They're not going to get the phone to turn on anyway. They're probably just going to repair the button and reflash before they even check anything. Either way, like you said, the worst case is they find it but you already have your replacement...maybe they'll try charging you the phone, throw a hassle and offer to cancel your service and tell them to send you your "unwarranteed phone" and the button repair bill and they can have theirs back. I don't seem them getting you for it. All they might do is check the flash counter which probably hasn't been tripped if you didn't use a bad ODIN.
Juggernaut 5
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Click to collapse
i never seen this rom, where did u get it, is it for the skyrocket, if not could be your prob
hd2k10 said:
I would just fiddle with the power hoping for the best.
As far as your roms go, I doubt it'll be a problem. A) They're not going to get the phone to turn on anyway. They're probably just going to repair the button and reflash before they even check anything. Either way, like you said, the worst case is they find it but you already have your replacement...maybe they'll try charging you the phone, throw a hassle and offer to cancel your service and tell them to send you your "unwarranteed phone" and the button repair bill and they can have theirs back. I don't seem them getting you for it. All they might do is check the flash counter which probably hasn't been tripped if you didn't use a bad ODIN.
Click to expand...
Click to collapse
vincom said:
i never seen this rom, where did u get it, is it for the skyrocket, if not could be your prob
Click to expand...
Click to collapse
Flash counter is at 0, I checked when I managed to get into Download mode before it stopped working altogether. Juggernaut 5 is a rom for the Hercules (T989) and that's not the problem, I've used it before and I only flashed it after the problem started because I thought ICS was the problem, but it stayed even after flashing Juggernaut.
so what did u end up doing, fool around w/the power button or did u bring it in
Alright guys, I had a conversation in Ax's "Run ROMs on different Carriers" thread, but I really want to get to the bottom of my issue, whether it be a hardware issue, ROM related, OR user related.
I've been having an issue with my phone the past few days. Started out it would read "invalid sim, need to reboot" or something along that. Anyways this was after flashing a nightly and I figured, OK, it's a nightly i'll live with it. Eventually my phone just started to power off/reboot all by itself; not real consistent but it was happening more than I would like. Today, the S*&% really hit the fan. I flashed a nightly Wednesday night(i'm not going to say which one, because i'm not sure if it was from the ROM itself or if this was a hardware issue). Anyways, Friday at about noon or so, I open a game to play on my lunch break, I get distracted so I lock my phone to attend to something else. I go back to my phone and it is powered off, now totally unresponsive to anything. I pull battery and try to restart, when I place the battery back in the phone it automatically reboots(WITHOUT ANY BUTTON PRESS) I thought to myself ok this is kind of weird. I try rebooting by using power+vol up...absolutely nothing, it's just a brick. Well, I pull the battery again, hold vol up thinking it will go into recovery...nope, it will boot for a sec or two, just enough to get the blue lettering on the top left of the screen then shuts off again. OK, let's put this b*&*h into download mode and see what happens. it goes into DL mode, all the way to the point of where it says " do not turn target off" then shuts down. I did both of these multiple times, with different batteries as well, plugged in and not. It won't stay on for a computer to recognize it. Someone suggested a stuck power button, I don't think so; it feels the same as it always has.
I was fortunate enough to be able to get another S4 with a busted screen so I switched out motherboards. I have a working phone again...which is all I was worried about. I've flashed quite a few ROMs, I follow procedure to the T when flashing... What do you guys think...hardware issue...user issue...ROM issue? I'm very curious to know because I don't want this happening again, obviously. I would even send the phone out to someone to play with(mind you, the screen doesn't work and the silver bezel is crappy because I just used my original one).
I would say stay away from whatever ROM you flashed. This could also be a hardware issue. I had my old note just randomly shut off on me and was unresponsive as well. Finally got it to boot and reset it. But in your case I would stay away from that ROM and maybe find something more stable. So as this is unknown to what happened I would not blame either. Sorry to hear about your bad experience.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Soup_Nazi said:
Alright guys, I had a conversation in Ax's "Run ROMs on different Carriers" thread, but I really want to get to the bottom of my issue, whether it be a hardware issue, ROM related, OR user related.
I've been having an issue with my phone the past few days. Started out it would read "invalid sim, need to reboot" or something along that. Anyways this was after flashing a nightly and I figured, OK, it's a nightly i'll live with it. Eventually my phone just started to power off/reboot all by itself; not real consistent but it was happening more than I would like. Today, the S*&% really hit the fan. I flashed a nightly Wednesday night(i'm not going to say which one, because i'm not sure if it was from the ROM itself or if this was a hardware issue). Anyways, Friday at about noon or so, I open a game to play on my lunch break, I get distracted so I lock my phone to attend to something else. I go back to my phone and it is powered off, now totally unresponsive to anything. I pull battery and try to restart, when I place the battery back in the phone it automatically reboots(WITHOUT ANY BUTTON PRESS) I thought to myself ok this is kind of weird. I try rebooting by using power+vol up...absolutely nothing, it's just a brick. Well, I pull the battery again, hold vol up thinking it will go into recovery...nope, it will boot for a sec or two, just enough to get the blue lettering on the top left of the screen then shuts off again. OK, let's put this b*&*h into download mode and see what happens. it goes into DL mode, all the way to the point of where it says " do not turn target off" then shuts down. I did both of these multiple times, with different batteries as well, plugged in and not. It won't stay on for a computer to recognize it. Someone suggested a stuck power button, I don't think so; it feels the same as it always has.
I was fortunate enough to be able to get another S4 with a busted screen so I switched out motherboards. I have a working phone again...which is all I was worried about. I've flashed quite a few ROMs, I follow procedure to the T when flashing... What do you guys think...hardware issue...user issue...ROM issue? I'm very curious to know because I don't want this happening again, obviously. I would even send the phone out to someone to play with(mind you, the screen doesn't work and the silver bezel is crappy because I just used my original one).
Click to expand...
Click to collapse
Im saying nothing for sure, but a stuck power button feels just like normal. I had this issue on two separate samsung phones (they are known for this issue). I thought it was just bs, but i decided to tear it down and check. I used a q-tip and everclear and got plenty in there, wiggled and pressed the button for around five minutes. Re assembled, put the battery in and sure enough, the problem was gone. You cant always feel the button sticking. But hey, if you are offering the remains up, ill take em! I would gladly pay $200 for a replacement screen for it to test on.
Sent from my Nexus 7 using XDA Premium 4 mobile app
rebel1699 said:
Im saying nothing for sure, but a stuck power button feels just like normal. I had this issue on two separate samsung phones (they are known for this issue). I thought it was just bs, but i decided to tear it down and check. I used a q-tip and everclear and got plenty in there, wiggled and pressed the button for around five minutes. Re assembled, put the battery in and sure enough, the problem was gone. You cant always feel the button sticking. But hey, if you are offering the remains up, ill take em! I would gladly pay $200 for a replacement screen for it to test on.
Sent from my Nexus 7 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Someone beat you to it, Rebel, sorry...just took the first poster or PM that I got. I got the message overnight otherwise I would have posted in here.
I kinda played with the power button when it was tore down, however I didn't use any alcohol on it but that is a good idea.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Edit: Used some IPA on the power button this morning, soaked it pretty well, pressed the button many many times with varying pressure, with a hard pointy object etc. etc., jiggled side to side, tried every option I could to get it unstuck (if that's what it is) and still doing the exact same thing.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Mods, I'd like to politely request this thread to be closed...no use for it now. Thanks.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Hi All!
Today is a very unfortunate day for me.
I was viewing whatsapp and all of a sudden my phone turned off, turned back on and it has been rebooting ever since.
I have tried all possible troubleshooting steps to see why it is happening but I can't even get into other screens like recovery, bootloader because it restarts right away.
Had a chat with Google and they wanted me to send my old phone and place a hold in my credit card -blablabla.
Obviously when they receive my defective Nexus, they will see the bootloader screen with an UNLOCKED icon.
That will be bad for me - because they could charge me money for a new device (the one they are sending ahead).
I would rather wait for the Nexus 6 instead of repaying for my defective 5.
Is there a way to maybe force it to be locked again before I send it in?
I have one of those JTAG connectors and I was just wondering if it will make any sense if I try that.
Any help would be greatly appreciated.
It sounds like your power button is stuck. Mash it a number of times and see if that frees it up.
Also, if you have a case take it off
Sent from my Nexus 5 using XDA Free mobile app
Yup, seems to be an hardware problem with the power button.
By the way, if you can't fix it : Seems that Google doesn't care about unlocked bootloader if it's an hardware fault
I actually initially though it was the power button so I removed the case check and mashed it a lot but how it turns of turns ON doesn't make sense because if the power button is stuck usually you have to wait 3-4 seconds before it turns off.
The behavior is like this - Google Splash screen, 1 second pause, vibrate, turn off - Google Slash Screen, 1 second pause - NON stop.
Still it could be possible but I'm hoping they wont charge me anything if they send me a new phone. I would rather wait for the Nexus 6.
They actually asked me if I was rooted and I said NO. There was a chat log on it. Oh well.
I had a similar problem and I think it was the power button as well. I RMA'd it but I kept smacking the crap out of the back of the phone and around the area of the power button. I noticed it'd start getting further through the boot process and eventually I was able to get it to boot all the way through and actually stay. I guess I smacked it hard enough to knock out the button, but I still went with the RMA anyways.
Maybe try smacking it around and see if it stays on longer?
fldude2k1 said:
I had a similar problem and I think it was the power button as well. I RMA'd it but I kept smacking the crap out of the back of the phone and around the area of the power button. I noticed it'd start getting further through the boot process and eventually I was able to get it to boot all the way through and actually stay. I guess I smacked it hard enough to knock out the button, but I still went with the RMA anyways.
Maybe try smacking it around and see if it stays on longer?
Click to expand...
Click to collapse
I think you are all right. Now that I got home and observed it more. It is a stuck power button! I'll try to smack around it and have the bootloader locked in again and RMA it.
Do you think once they see it is being rooted, they will void the warranty even though it is obviously a power button issue?
keplenk said:
I think you are all right. Now that I got home and observed it more. It is a stuck power button! I'll try to smack around it and have the bootloader locked in again and RMA it.
Do you think once they see it is being rooted, they will void the warranty even though it is obviously a power button issue?
Click to expand...
Click to collapse
Holy $hit I cant believe it! I smacked it like a crazy person and it worked!!!
I'm going to wipe out everything and put it to stock!!! and still RMA it yohooooo
Hi all,
Long story, but the quick version is my home button rarely does anything any more and the screen wakes up by itself from being asleep after anywhere from 3 seconds to 12 seconds.
Now for the long version:
Non-rooted Galaxy S6, by the way. I did a factory reset last week, just because things were getting sluggish. It went well, things were back to speed, and I reinstalled the essentials I wanted. Last night I noticed my phone kept waking itself up over and over again. Then I noticed the home button wasn't doing anything. I rebooted it and it didn't change a thing. After a little more time, the power button also stopped responding. I couldn't even do an emergency reboot with those two buttons disabled. I even tried sticking it in the freezer for a few minutes to see if it was too hot. Google told me about the on screen menu thing to emulate the softkeys so I was able to use that to get around and do reboots.
I hadn't installed any new apps in the last 24 hours, but what the heck, I did another factory reset. I had the option to restore all the apps and settings from 1 day ago, so I chose that. The problem still was there. Dang it, I thought I should not have restored those apps, so I did another reset, this time a totally clean one. The problem not only still happened after the reset, it was doing it during the reset, if the screen went to sleep during a step in the factory reset, the glitch would wake it back up in a few seconds.
I decided last night to just turn it off and charge it fully and hit the Sprint store in the morning. Oddly while charging with the phone powered off, the green battery display would go off and on the whole time it charged.
In the morning I turned the phone on....and NO problems. (of course) For 2 hours not one glitch. So just before leaving for work it starts happening again. Another factory reset at work and a system update from Samsung and still, the problems are there.
I'm just thinking I'll hit the Sprint store tomorrow and swap it out for a new one...but I thought I would tap you guys for any info if you had any.
Thanks in advance, Larry
Sounds like your phone got wet. Factory reset over and over again will not fix this problem ha
Hi,
It seems like a problem with the hardware itself. So yeah, factory resetting all times won't help. Go get a new one .
All the best,
~Lord
Sent from my SM-G920I using Tapatalk
Try to use this method
http://forum.xda-developers.com/showthread.php?p=62872996
_______________________________________
thereassaad
XDA Assist
Thanks for the ideas, I tried the dialer thing, thereassaad, but it didn't help. It does sound like water damage, but there is no way. I've never dropped it or been near any water. I'm heading to the Sprint store tomorrow, too busy today. I'll let you folks know how it went tomorrow night.
Just FYI, they replaced the screen saying that fixed the home button not responding and the screen waking itself up, but said I probably shouldn't restore with my google account, since it's likely corrupting my system... Huh? I said. They said the hardware was fixed, but I should create a new google account. I said no way. I said what does having just my contacts imported (no apps) have to do with hardware failure. I said, open up a new phone and lets put my google account on it and see if it breaks the new phone, they said no.
In the store we added my google account to my "fixed" phone with the new screen and all and it messed up again. They said, never mind, we'll replace it, and it should be there this Tuesday.
I didn't ask if it would be a refurb, but I really don't care as long as it works.
So that's my story. So far.
They swapped it out for a new phone, refurb likely, but I'm not sure how to find that out. (not that I care too much) I'm loving the new phone, it's like unboxing day again. No cost out of pocket for me too, which is nice.
I've not seen this with any of my Google phones but today the alarm went off and then the phone locked up while still playing the alarm sound. The screen was stuck at like 2am but it was like 6am at the time. Power and volume up buttons did not work to get to restart. I had to Google the fix and that was to hold down the power button for 30 seconds.
Video of it stuck.
This happened to my wife's Pixel 7 the first morning she had an alarm set with it.
Did you by any chance snooze it half a dozen times? It was only after she refused to get up that it locked. I think maybe it's a feature, not a bug.
That sounds familiar as if it might've happened once on my OG Pixel years ago, but I can't say for sure.
rczrider said:
It was only after she refused to get up that it locked. I think maybe it's a feature, not a bug.
Click to expand...
Click to collapse
LOL! Good point.
No snoozing and it just locked up for the second time just now. The time is displayed but stuck at 8:16 and it currently 9:57, never had this issue on the 6. I'm wondering if I have bad RAM or something that is causing random lockups.
I do see that it vibrates when I press and hold the power button but I can't see what it's doing with the screen locked up.
Talking to support, they wanted the IMEI number and a picture of the screen? The screen looks normal but is locked up. ???
They have to put me on hold to talk to someone else for each part of the questions. I called Google support but it sounds like someone overseas.
I don't see what they can do, other than replace it. I copied everything from the old phone that was working fine.
They want me to back it up and do a factory reset. I just did that when I got the phone a few weeks ago.
Then they asked that I run the phone in safe mode for a few weeks to see if its a bad app that was installed.
I asked to speak with someone more knowledgeable and they needed to put me on hold again saying I could get an email from someone or wait to talk with someone. They then said I had to give consent for them to look at all my data. ??? After the long hold I was told that I'd be getting an email. Total waste of time.
My screen froze and became unresponsive when I swiped down for notifications while watching non-fullscreen video on Youtube TV. The audio continued to play. I recovered by holding down the power button for 60 seconds to force a reboot. I can't duplicate it though.
I have had these screen freezings too. By pressing power button for 30 sec it boots the phone back up. Then after a minute or an hour it happens again. Had to do factory reset two times already. That's the only thing that helps.
I have no idea of what is causing that.
Mine has done it three times now, had to power cycle it as mentioned above, and each time it was a different app
Here is their suggested fix:
Here are some additional steps to take to try to resolve the issue with your Pixel phone:
Troubleshoot your apps
Perform a factory reset
After each step, check to see if your issue is resolved. If not, continue to the next section.
Tanquen said:
I've not seen this with any of my Google phones but today the alarm went off and then the phone locked up while still playing the alarm sound. The screen was stuck at like 2am but it was like 6am at the time. Power and volume up buttons did not work to get to restart. I had to Google the fix and that was to hold down the power button for 30 seconds.
Video of it stuck.
Click to expand...
Click to collapse
SystemUI has crashed a few times on mine, which causes a lockup. Rebooting seems to fix it, for the most part.
Tanquen said:
Here is their suggested fix:
Here are some additional steps to take to try to resolve the issue with your Pixel phone:
Troubleshoot your apps
Perform a factory reset
After each step, check to see if your issue is resolved. If not, continue to the next section.
Click to expand...
Click to collapse
You can report back that the factory reset fixes the bug for a while. But if I have to do a factory reset every week, I'm going crazy.
miimaa said:
You can report back that the factory reset fixes the bug for a while. But if I have to do a factory reset every week, I'm going crazy.
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Just rebooting the phone fixes it for a little while. That's the trouble with random inconsistent issues. It could take a week or two or more for it to do it again. With a number of others having similar issues I don't think a factory reset again is going to do anything. I just got the phone a month or so ago and it was at factory default. What good would it do to put it back to factory again? Sounds just as unreasonable as using my phone for several weeks in safe mode to see if it's another program causing the problem.
Woke up this morning and the phone had rebooted.
RMA your device keep trying until you get someone that understands your issue. Google support is absolute rubbish and if the rep doesn't understand that you're losing all touch input just hang up and try again. It's frustrating but it's sadly the only way you'll be able to get your phone swapped out. I had this problem on my P6P and only a RMA solved my problem.
They offered to let me send it in and let their techs look at it for 2-3 weeks or take it to a local shop. I was surprised that there was an authorized shop in my city but what are they going to do with a phone that reboots every 5 or 6 days? I've not even had it 30 days but they said it was too long just be able to return it. You have 15 days. I pushed back and they set up a replacement but not before telling me about the option to mail it in a wait a few weeks. Who can be without their phone for a few weeks. I have to buy a new one and then have 30 days to return this one.
I do wonder if it's a software issue that Google will fix at some point but don't think so. There is a thread on their support forum that has not been locked yet with a number of folks with what sounds like the same issue.
Oh wait it's 21 days to return it.
"Remember that if we don’t receive your old item 21 days after your replacement ships, you will be charged $968.67, which is the full value of your replacement item."
Tanquen said:
I've not seen this with any of my Google phones but today the alarm went off and then the phone locked up while still playing the alarm sound. The screen was stuck at like 2am but it was like 6am at the time. Power and volume up buttons did not work to get to restart. I had to Google the fix and that was to hold down the power button for 30 seconds.
Video of it stuck.
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I would attribute it to buggy software. My 7 pro locked up about a week into ownership. The last time I had a phone lock up was my last pixel phone (the 3). Not sure what it is but it always clears up after a couple updates. Maybe the same will happen for you.
Tanquen said:
They offered to let me send it in and let their techs look at it for 2-3 weeks or take it to a local shop. I was surprised that there was an authorized shop in my city but what are they going to do with a phone that reboots every 5 or 6 days? I've not even had it 30 days but they said it was too long just be able to return it. You have 15 days. I pushed back and they set up a replacement but not before telling me about the option to mail it in a wait a few weeks. Who can be without their phone for a few weeks. I have to buy a new one and then have 30 days to return this one.
I do wonder if it's a software issue that Google will fix at some point but don't think so. There is a thread on their support forum that has not been locked yet with a number of folks with what sounds like the same issue.
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I believe it's part of their call flow offering the repair shop or mail in option. There's always the advanced RMA option where they put a hold on a card you provide and the temp charge is removed once they receive the defective device. If you don't want the chance at getting a refurbished replacement do the advanced RMA sooner rather than later.
The phone froze on me 3 times already - 2 times using Samsung browser, 1 time on Chrome.
Android 13 QPR1 Beta 3.1 introduces a GPU fix, which will hopefully resolve this issue:
Fixed issues where a device's GPU drivers sometimes caused the system UI to freeze during normal device use.
I'm swapping it out for a new(?) one. Hopefully all goes well.