Nexus 5 Bootloop - can't even pass bootloader screen - Nexus 5 Q&A, Help & Troubleshooting

Hi All!
Today is a very unfortunate day for me.
I was viewing whatsapp and all of a sudden my phone turned off, turned back on and it has been rebooting ever since.
I have tried all possible troubleshooting steps to see why it is happening but I can't even get into other screens like recovery, bootloader because it restarts right away.
Had a chat with Google and they wanted me to send my old phone and place a hold in my credit card -blablabla.
Obviously when they receive my defective Nexus, they will see the bootloader screen with an UNLOCKED icon.
That will be bad for me - because they could charge me money for a new device (the one they are sending ahead).
I would rather wait for the Nexus 6 instead of repaying for my defective 5.
Is there a way to maybe force it to be locked again before I send it in?
I have one of those JTAG connectors and I was just wondering if it will make any sense if I try that.
Any help would be greatly appreciated.

It sounds like your power button is stuck. Mash it a number of times and see if that frees it up.
Also, if you have a case take it off
Sent from my Nexus 5 using XDA Free mobile app

Yup, seems to be an hardware problem with the power button.
By the way, if you can't fix it : Seems that Google doesn't care about unlocked bootloader if it's an hardware fault

I actually initially though it was the power button so I removed the case check and mashed it a lot but how it turns of turns ON doesn't make sense because if the power button is stuck usually you have to wait 3-4 seconds before it turns off.
The behavior is like this - Google Splash screen, 1 second pause, vibrate, turn off - Google Slash Screen, 1 second pause - NON stop.
Still it could be possible but I'm hoping they wont charge me anything if they send me a new phone. I would rather wait for the Nexus 6.
They actually asked me if I was rooted and I said NO. There was a chat log on it. Oh well.

I had a similar problem and I think it was the power button as well. I RMA'd it but I kept smacking the crap out of the back of the phone and around the area of the power button. I noticed it'd start getting further through the boot process and eventually I was able to get it to boot all the way through and actually stay. I guess I smacked it hard enough to knock out the button, but I still went with the RMA anyways.
Maybe try smacking it around and see if it stays on longer?

fldude2k1 said:
I had a similar problem and I think it was the power button as well. I RMA'd it but I kept smacking the crap out of the back of the phone and around the area of the power button. I noticed it'd start getting further through the boot process and eventually I was able to get it to boot all the way through and actually stay. I guess I smacked it hard enough to knock out the button, but I still went with the RMA anyways.
Maybe try smacking it around and see if it stays on longer?
Click to expand...
Click to collapse
I think you are all right. Now that I got home and observed it more. It is a stuck power button! I'll try to smack around it and have the bootloader locked in again and RMA it.
Do you think once they see it is being rooted, they will void the warranty even though it is obviously a power button issue?

keplenk said:
I think you are all right. Now that I got home and observed it more. It is a stuck power button! I'll try to smack around it and have the bootloader locked in again and RMA it.
Do you think once they see it is being rooted, they will void the warranty even though it is obviously a power button issue?
Click to expand...
Click to collapse
Holy $hit I cant believe it! I smacked it like a crazy person and it worked!!!
I'm going to wipe out everything and put it to stock!!! and still RMA it yohooooo

Related

Skyrocket randomly restarts and vibrates at 2 second intervals?

This has been happening for a few days now, the phone turns off and endlessly vibrates until I pull the battery, and then it does it again and again but it'll work for a few hours before it happens again... I've tried different roms but its still happening and it's getting very frustrating
does it do it on stock? And are you over clocked?
CM9 Skyrocket
droid512 said:
does it do it on stock? And are you over clocked?
CM9 Skyrocket
Click to expand...
Click to collapse
I'm back on gingerbread now cuz ICS was unstable and im not overclocked
Sounds like a stuck power button. There is a thread on this somewhere
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
mindmajick said:
Sounds like a stuck power button. There is a thread on this somewhere
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
Click to expand...
Click to collapse
You mean like physically? Seems fine the phone just starts doing it randomly while it's just sitting on the bed. Right now it's not even turning on at all no matter what I try :/
...
Here is one example:
http://forum.xda-developers.com/showthread.php?t=1801226
I know there is a good one that goes through the logic of it... but the symptoms seem the same.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
It's in download mode now, I'm going to try downloading stock Rogers ICS and see if the problem persists, if it does I still have 5 months of warranty so hopefully that'll be covered
Ok. You can try jamming on the power button repeatedly too...
Good luck!
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
Looks like the skyrocket's done for good.. I'm going to take it in to the store tomorrow but what do you think they'll say when they fix it and find out it's rooted?
SGS2X said:
Looks like the skyrocket's done for good.. I'm going to take it in to the store tomorrow but what do you think they'll say when they fix it and find out it's rooted?
Click to expand...
Click to collapse
EDIT: Is there any way to get my files off the internal SD without being able to turn the phone on? can't get into download mode or recovery because the phone just turns off 3-4 seconds in
SGS2X said:
EDIT: Is there any way to get my files off the internal SD without being able to turn the phone on? can't get into download mode or recovery because the phone just turns off 3-4 seconds in
Click to expand...
Click to collapse
no.
try this test, when it goes through the bootloop, keep the power button depressed w/out releasing it and see if it displays the same charactersistics as your bootloops, also count the seconds each situation has, if they are the same then the problem is the sticky power button
As posted earlier, http://forum.xda-developers.com/showthread.php?t=1801226
It's the power button that is messed up, hands-down.
Try and try and try and sooner or later you'll probably get it. I could care less about the phone as I have a replacement coming, but I wanted to get my data off of it.
Open up you're phone if you're comfortable and mess with the power button directly some, either you're going to fix it long enough to get your data or break it completely...doesn't really matter at this point.
Just put the battery in and right after the phone vibrates hold the power button and see how lucky you are at getting it to last the full 8+ seconds instead of the usual 2 before it reboots and vibrates.
Once you get it working, don't touch that *****. As gently as possible, set it down and get your USB in, turn on Mass USB and debugging and copy your stuff. Put the timeout to the max or download an app so you don't have to touch the power button ever and just touch the screen every once in awhile if you don't have an app. Don't forget to reset your flash counter and reflash stock ODIN if you're rooted or on anything custom (Use ADB to reboot through all this)
Honestly...I let my phone restart on its own for a total of like 8 hours (I didn't care and honestly hoped it burnt up or something and was completely fried) and I watched it for a good chunk of the time and it never booted up on its own. After I took it apart twice and beat the hell out of the power button a good while I finally got it to work.
Repeatedly mashing it after 'attempting' to clean it and then pulling the battery/reinserting and seeing if it worked is how I finally got mine.
Now it's just a paper weight till the new one comes.
Edit: I find it weird that a lot more of these problems are popping up. I noticed a bunch of threads on various sites towards the end of June that had popped up and now some are here too recently. I guess the Skyrocket's cheap-feeling Power Button is indeed...cheap.
It isn't the power button. I posted this problem months ago and took it in to a device center. It was actually a battery issue where it connects into the phone. The charge going into the phone doesn't stick, causing it to flicker power and thus restart constantly. They never ended up getting my old one to turn on and never saw it was rooted and what not. Ended up just giving me a refurbished one.
Sent from my SAMSUNG-SGH-I727 using xda premium
aceownstheworld said:
It isn't the power button. I posted this problem months ago and took it in to a device center. It was actually a battery issue where it connects into the phone. The charge going into the phone doesn't stick, causing it to flicker power and thus restart constantly. They never ended up getting my old one to turn on and never saw it was rooted and what not. Ended up just giving me a refurbished one.
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
well if it never turns on, then its not the sticky power button problem, the sticky power button has a reboot symptom at a consistent interval
hd2k10 said:
As posted earlier, http://forum.xda-developers.com/showthread.php?t=1801226
It's the power button that is messed up, hands-down.
Try and try and try and sooner or later you'll probably get it. I could care less about the phone as I have a replacement coming, but I wanted to get my data off of it.
Open up you're phone if you're comfortable and mess with the power button directly some, either you're going to fix it long enough to get your data or break it completely...doesn't really matter at this point.
Just put the battery in and right after the phone vibrates hold the power button and see how lucky you are at getting it to last the full 8+ seconds instead of the usual 2 before it reboots and vibrates.
Once you get it working, don't touch that *****. As gently as possible, set it down and get your USB in, turn on Mass USB and debugging and copy your stuff. Put the timeout to the max or download an app so you don't have to touch the power button ever and just touch the screen every once in awhile if you don't have an app. Don't forget to reset your flash counter and reflash stock ODIN if you're rooted or on anything custom (Use ADB to reboot through all this)
Honestly...I let my phone restart on its own for a total of like 8 hours (I didn't care and honestly hoped it burnt up or something and was completely fried) and I watched it for a good chunk of the time and it never booted up on its own. After I took it apart twice and beat the hell out of the power button a good while I finally got it to work.
Repeatedly mashing it after 'attempting' to clean it and then pulling the battery/reinserting and seeing if it worked is how I finally got mine.
Now it's just a paper weight till the new one comes.
Edit: I find it weird that a lot more of these problems are popping up. I noticed a bunch of threads on various sites towards the end of June that had popped up and now some are here too recently. I guess the Skyrocket's cheap-feeling Power Button is indeed...cheap.
Click to expand...
Click to collapse
Alright, I will definitely try and try until the phone turns on before taking it into the store. This has actually been happening for a few days now but I didn't really care too much because I was really busy and I thought since it turns on after a few tries, I'll just take the files off and return it to stock later. Also, yesterday someone gave the suggestion of repeatedly jamming the power button and that actually worked twice but after that it never worked again.
Is it possible to remove the back and fix the power button without voiding the warranty (are there any stickers)?
EDIT: I have it disassembled right now, what exactly should I do to the power button? I tried clicking it a few times and blowing at it nd I put the battery in but still the same thing
EDIT 2: Umm what looks to be the litmus paper on the inside is red.. the phone has never come in contact with water so how is this possible..
EDIT 3: Every housing I've seen online (4-5) has a red square on the housing so I'm guessing it comes in red by default? Either way I'm taking it to Rogers right now, they said I could have a refurbished for 35 or I can just repair this one so I'm just going to repair it and hopefully the files will be preserved.
My only concern.. the phone running Juggernaut 5 right now LOL and the internal SD is full of rom zips and kernels so hopefully they don't look at that, or don't care. Once they repair the phone, what can they really do tho? Break it again nd send it back? haha
SGS2X said:
Alright, I will definitely try and try until the phone turns on before taking it into the store. This has actually been happening for a few days now but I didn't really care too much because I was really busy and I thought since it turns on after a few tries, I'll just take the files off and return it to stock later. Also, yesterday someone gave the suggestion of repeatedly jamming the power button and that actually worked twice but after that it never worked again.
Is it possible to remove the back and fix the power button without voiding the warranty (are there any stickers)?
EDIT: I have it disassembled right now, what exactly should I do to the power button? I tried clicking it a few times and blowing at it nd I put the battery in but still the same thing
EDIT 2: Umm what looks to be the litmus paper on the inside is red.. the phone has never come in contact with water so how is this possible..
EDIT 3: Every housing I've seen online (4-5) has a red square on the housing so I'm guessing it comes in red by default? Either way I'm taking it to Rogers right now, they said I could have a refurbished for 35 or I can just repair this one so I'm just going to repair it and hopefully the files will be preserved.
My only concern.. the phone running Juggernaut 5 right now LOL and the internal SD is full of rom zips and kernels so hopefully they don't look at that, or don't care. Once they repair the phone, what can they really do tho? Break it again nd send it back? haha
Click to expand...
Click to collapse
I would just fiddle with the power hoping for the best.
As far as your roms go, I doubt it'll be a problem. A) They're not going to get the phone to turn on anyway. They're probably just going to repair the button and reflash before they even check anything. Either way, like you said, the worst case is they find it but you already have your replacement...maybe they'll try charging you the phone, throw a hassle and offer to cancel your service and tell them to send you your "unwarranteed phone" and the button repair bill and they can have theirs back. I don't seem them getting you for it. All they might do is check the flash counter which probably hasn't been tripped if you didn't use a bad ODIN.
Juggernaut 5
Click to expand...
Click to collapse
i never seen this rom, where did u get it, is it for the skyrocket, if not could be your prob
hd2k10 said:
I would just fiddle with the power hoping for the best.
As far as your roms go, I doubt it'll be a problem. A) They're not going to get the phone to turn on anyway. They're probably just going to repair the button and reflash before they even check anything. Either way, like you said, the worst case is they find it but you already have your replacement...maybe they'll try charging you the phone, throw a hassle and offer to cancel your service and tell them to send you your "unwarranteed phone" and the button repair bill and they can have theirs back. I don't seem them getting you for it. All they might do is check the flash counter which probably hasn't been tripped if you didn't use a bad ODIN.
Click to expand...
Click to collapse
vincom said:
i never seen this rom, where did u get it, is it for the skyrocket, if not could be your prob
Click to expand...
Click to collapse
Flash counter is at 0, I checked when I managed to get into Download mode before it stopped working altogether. Juggernaut 5 is a rom for the Hercules (T989) and that's not the problem, I've used it before and I only flashed it after the problem started because I thought ICS was the problem, but it stayed even after flashing Juggernaut.
so what did u end up doing, fool around w/the power button or did u bring it in

Busted phone for a Dev if you want it

Alright guys, I had a conversation in Ax's "Run ROMs on different Carriers" thread, but I really want to get to the bottom of my issue, whether it be a hardware issue, ROM related, OR user related.
I've been having an issue with my phone the past few days. Started out it would read "invalid sim, need to reboot" or something along that. Anyways this was after flashing a nightly and I figured, OK, it's a nightly i'll live with it. Eventually my phone just started to power off/reboot all by itself; not real consistent but it was happening more than I would like. Today, the S*&% really hit the fan. I flashed a nightly Wednesday night(i'm not going to say which one, because i'm not sure if it was from the ROM itself or if this was a hardware issue). Anyways, Friday at about noon or so, I open a game to play on my lunch break, I get distracted so I lock my phone to attend to something else. I go back to my phone and it is powered off, now totally unresponsive to anything. I pull battery and try to restart, when I place the battery back in the phone it automatically reboots(WITHOUT ANY BUTTON PRESS) I thought to myself ok this is kind of weird. I try rebooting by using power+vol up...absolutely nothing, it's just a brick. Well, I pull the battery again, hold vol up thinking it will go into recovery...nope, it will boot for a sec or two, just enough to get the blue lettering on the top left of the screen then shuts off again. OK, let's put this b*&*h into download mode and see what happens. it goes into DL mode, all the way to the point of where it says " do not turn target off" then shuts down. I did both of these multiple times, with different batteries as well, plugged in and not. It won't stay on for a computer to recognize it. Someone suggested a stuck power button, I don't think so; it feels the same as it always has.
I was fortunate enough to be able to get another S4 with a busted screen so I switched out motherboards. I have a working phone again...which is all I was worried about. I've flashed quite a few ROMs, I follow procedure to the T when flashing... What do you guys think...hardware issue...user issue...ROM issue? I'm very curious to know because I don't want this happening again, obviously. I would even send the phone out to someone to play with(mind you, the screen doesn't work and the silver bezel is crappy because I just used my original one).
I would say stay away from whatever ROM you flashed. This could also be a hardware issue. I had my old note just randomly shut off on me and was unresponsive as well. Finally got it to boot and reset it. But in your case I would stay away from that ROM and maybe find something more stable. So as this is unknown to what happened I would not blame either. Sorry to hear about your bad experience.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Soup_Nazi said:
Alright guys, I had a conversation in Ax's "Run ROMs on different Carriers" thread, but I really want to get to the bottom of my issue, whether it be a hardware issue, ROM related, OR user related.
I've been having an issue with my phone the past few days. Started out it would read "invalid sim, need to reboot" or something along that. Anyways this was after flashing a nightly and I figured, OK, it's a nightly i'll live with it. Eventually my phone just started to power off/reboot all by itself; not real consistent but it was happening more than I would like. Today, the S*&% really hit the fan. I flashed a nightly Wednesday night(i'm not going to say which one, because i'm not sure if it was from the ROM itself or if this was a hardware issue). Anyways, Friday at about noon or so, I open a game to play on my lunch break, I get distracted so I lock my phone to attend to something else. I go back to my phone and it is powered off, now totally unresponsive to anything. I pull battery and try to restart, when I place the battery back in the phone it automatically reboots(WITHOUT ANY BUTTON PRESS) I thought to myself ok this is kind of weird. I try rebooting by using power+vol up...absolutely nothing, it's just a brick. Well, I pull the battery again, hold vol up thinking it will go into recovery...nope, it will boot for a sec or two, just enough to get the blue lettering on the top left of the screen then shuts off again. OK, let's put this b*&*h into download mode and see what happens. it goes into DL mode, all the way to the point of where it says " do not turn target off" then shuts down. I did both of these multiple times, with different batteries as well, plugged in and not. It won't stay on for a computer to recognize it. Someone suggested a stuck power button, I don't think so; it feels the same as it always has.
I was fortunate enough to be able to get another S4 with a busted screen so I switched out motherboards. I have a working phone again...which is all I was worried about. I've flashed quite a few ROMs, I follow procedure to the T when flashing... What do you guys think...hardware issue...user issue...ROM issue? I'm very curious to know because I don't want this happening again, obviously. I would even send the phone out to someone to play with(mind you, the screen doesn't work and the silver bezel is crappy because I just used my original one).
Click to expand...
Click to collapse
Im saying nothing for sure, but a stuck power button feels just like normal. I had this issue on two separate samsung phones (they are known for this issue). I thought it was just bs, but i decided to tear it down and check. I used a q-tip and everclear and got plenty in there, wiggled and pressed the button for around five minutes. Re assembled, put the battery in and sure enough, the problem was gone. You cant always feel the button sticking. But hey, if you are offering the remains up, ill take em! I would gladly pay $200 for a replacement screen for it to test on.
Sent from my Nexus 7 using XDA Premium 4 mobile app
rebel1699 said:
Im saying nothing for sure, but a stuck power button feels just like normal. I had this issue on two separate samsung phones (they are known for this issue). I thought it was just bs, but i decided to tear it down and check. I used a q-tip and everclear and got plenty in there, wiggled and pressed the button for around five minutes. Re assembled, put the battery in and sure enough, the problem was gone. You cant always feel the button sticking. But hey, if you are offering the remains up, ill take em! I would gladly pay $200 for a replacement screen for it to test on.
Sent from my Nexus 7 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Someone beat you to it, Rebel, sorry...just took the first poster or PM that I got. I got the message overnight otherwise I would have posted in here.
I kinda played with the power button when it was tore down, however I didn't use any alcohol on it but that is a good idea.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Edit: Used some IPA on the power button this morning, soaked it pretty well, pressed the button many many times with varying pressure, with a hard pointy object etc. etc., jiggled side to side, tried every option I could to get it unstuck (if that's what it is) and still doing the exact same thing.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Mods, I'd like to politely request this thread to be closed...no use for it now. Thanks.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app

Nexus 5 Stuck in reboot

My nexus 5's power button became unresponsive and when pressed, wouldn't lock the screen but instead bring up the power down menu. It then turned off and when i tried to turn it back on, it would go into the boot animation, then turn off again, then turn back on and do the boot animation then turn off. I am able to get to recovery but as soon as i get there, it selects the first action. I'm assuming this could be a hardware problem associated with the power button.
The phone is currently connected to the charger, but the Google screen just flashes on and then off. Any advice is appreciated greatly, as i would like my phone to be usable soon.
EDIT: Forgot to mention my phone is unlocked and rooted, but running stock AOSP with Xposed Framework
harryblatch said:
My nexus 5's power button became unresponsive and when pressed, wouldn't lock the screen but instead bring up the power down menu. It then turned off and when i tried to turn it back on, it would go into the boot animation, then turn off again, then turn back on and do the boot animation then turn off. I am able to get to recovery but as soon as i get there, it selects the first action. I'm assuming this could be a hardware problem associated with the power button.
The phone is currently connected to the charger, but the Google screen just flashes on and then off. Any advice is appreciated greatly, as i would like my phone to be usable soon.
Click to expand...
Click to collapse
Remove your case (if any). Press and move the button which is probably blocked.
I doubt you can do something with a power button always pressed so if it's still the same you need a RMA...
Primokorn said:
Remove your case (if any). Press and move the button which is probably blocked.
I doubt you can do something with a power button always pressed so if it's still the same you need a RMA...
Click to expand...
Click to collapse
I have tried removing the case, but still have the same issue. It seems to be that the power button is faulty and is constantly being pressed, although when i press it i can here the click sound, so the button isnt jammed in. I've had the phone for 6+ months now, and havent had the phone in a situation where it could be in contact with water or small debris for a few days, so I don't really have any idea what could have caused the issue.
harryblatch said:
I have tried removing the case, but still have the same issue. It seems to be that the power button is faulty and is constantly being pressed, although when i press it i can here the click sound, so the button isnt jammed in. I've had the phone for 6+ months now, and havent had the phone in a situation where it could be in contact with water or small debris for a few days, so I don't really have any idea what could have caused the issue.
Click to expand...
Click to collapse
Sometimes the root cause is less important than the resolution. Contact Google / LG for repair
rootSU said:
Sometimes the root cause is less important than the resolution. Contact Google / LG for repair
Click to expand...
Click to collapse
I have sent LG an email regarding the issue. I'm hoping that this can be easily fixed, and with the unlocked bootloader i'm not sure that the warranty is still void.
harryblatch said:
I have sent LG an email regarding the issue. I'm hoping that this can be easily fixed, and with the unlocked bootloader i'm not sure that the warranty is still void.
Click to expand...
Click to collapse
If they cannot prove unlocking the bootloader caused the fault, I see no reason for them to void the warranty.
rootSU said:
If they cannot prove unlocking the bootloader caused the fault, I see no reason for them to void the warranty.
Click to expand...
Click to collapse
Good point. I was thinking that this would be a hardware issue rather than a software issue.
Mine decided to start doing this last night. I have the battery cover off, and am trying to figure it out, but no luck just yet. I'm rooted and unlocked with a flashed kernel and rom. This.... could suck.
I'm experiencing the same problem.
http://forum.xda-developers.com/google-nexus-5/help/nexus-5-boot-loop-google-logo-t2797162
its very closely related to power button failure.
I hope the hardware faults are due to manufacturing defects and will be covered by your warranty.
unlocked and rooted doesn't matter.
from where did you bought the device, Play store?

Nexus 5 boot loop

Hi,
My nexus 5 constantly reboots at the google logo. I think it is a power button problem.
I bought my nexus 5 from the google play store but I do not live in the US, so RMAing it would be difficult.
So is there any way I can fix it? I tried tapping on the power button on the mother board but it didn't help.
Thanks!
liamkosh said:
Hi,
My nexus 5 constantly reboots at the google logo. I think it is a power button problem.
I bought my nexus 5 from the google play store but I do not live in the US, so RMAing it would be difficult.
So is there any way I can fix it? I tried tapping on the power button on the mother board but it didn't help.
Thanks!
Click to expand...
Click to collapse
I think your phone is soft-bricked... Try to boot into custom recovery, factory reset, and reflash a custom rom.
Sent from my Hammerhead running Android L !
AndreIrawan97 said:
I think your phone is soft-bricked... Try to boot into custom recovery, factory reset, and reflash a custom rom.
Sent from my Hammerhead running Android L !
Click to expand...
Click to collapse
I have the same issue but I cannot get into recovery or anything else. There is not enough time before the phone reboots again. I have read of people having success but it seems rather rare. The strange thing is that I can press or tap (with luck) on the back of the phone, near the power button, and the phone will turn on. I am sure this is a hardware issue but I got mine from T-Mobile and my bootloader is unlocked and on Android 5.0. The bad thing is that I am now able to JUMP! and was looking at the Nexus 6... oh the humanity!
On an side note: When pressing on the back of the phone (see above) repeatedly I was able to get the phone to fully boot but once I quit it rebooted again. I have not been able to repeat this as of yet. I am leaving it on the charger and hoping that it will somehow right itself like other have reported... that is unless anyone has any suggestions.
rantrav said:
I have the same issue but I cannot get into recovery or anything else. There is not enough time before the phone reboots again. I have read of people having success but it seems rather rare. The strange thing is that I can press or tap (with luck) on the back of the phone, near the power button, and the phone will turn on. I am sure this is a hardware issue but I got mine from T-Mobile and my bootloader is unlocked and on Android 5.0. The bad thing is that I am now able to JUMP! and was looking at the Nexus 6... oh the humanity!
On an side note: When pressing on the back of the phone (see above) repeatedly I was able to get the phone to fully boot but once I quit it rebooted again. I have not been able to repeat this as of yet. I am leaving it on the charger and hoping that it will somehow right itself like other have reported... that is unless anyone has any suggestions.
Click to expand...
Click to collapse
sounds like a "stuck" power button
simms22 said:
sounds like a "stuck" power button
Click to expand...
Click to collapse
I agree. I took the phone apart and messed with the components but nothing has changed. When I was able to get the phone to book all the way up "Power off" appeared as if I were pressing the button. I am not sure how to fix this.... I am sure that T-Mobile will not cover the warranty since it is unlocked.
rantrav said:
I agree. I took the phone apart and messed with the components but nothing has changed. When I was able to get the phone to book all the way up "Power off" appeared as if I were pressing the button. I am not sure how to fix this.... I am sure that T-Mobile will not cover the warranty since it is unlocked.
Click to expand...
Click to collapse
it should be a relatively inexpensive fix at any local repair shop. or you can try repairing it yourself, can probably find a youtube vid about it.
simms22 said:
it should be a relatively inexpensive fix at any local repair shop. or you can try repairing it yourself, can probably find a youtube vid about it.
Click to expand...
Click to collapse
I have not found a video, yet. I tore it down as far as I could but I will keep searching. I am 99% sure that it is hardware related but I don't think that T-Mobile will swap it out or let me use my JUMP! because of the unlocked bootloader. I knew I should have relocked it when I put 5.0 on it!!!!
rantrav said:
I have not found a video, yet. I tore it down as far as I could but I will keep searching. I am 99% sure that it is hardware related but I don't think that T-Mobile will swap it out or let me use my JUMP! because of the unlocked bootloader. I knew I should have relocked it when I put 5.0 on it!!!!
Click to expand...
Click to collapse
you still can, its very simple. in fastboot.. fastboot oem lock. or if you have root, the boot unlocker for nexus devices app. you can lock or unlock the bootloader with the app, if you have root. personally, i dont think they would even know about the bootloader being unlock.
simms22 said:
you still can, its very simple. in fastboot.. fastboot oem lock. or if you have root, the boot unlocker for nexus devices app. you can lock or unlock the bootloader with the app, if you have root. personally, i dont think they would even know about the bootloader being unlock.
Click to expand...
Click to collapse
The issue is that the phone reboots about every 2 seconds making it impossible to make a connection through ADB, recovery, or anything else. I did, however, find a solution/idea on a post by "nadrojcote":
"For the last week or so my power button/lock button has been intermittent, sometimes having to hit it 5 times or so to get the screen to unlock. Yesterday it all of a sudden stopped working and I couldn't unlock.
I am making this post to share my fix I found for the problem. Seeing how my phone is not under warranty because I have already replaced the screen, I took to tearing it apart and seeing what's going on. Hoping I could order a new power button, unfortunately the button is soldered onto the main board. Upon taking it apart I realized I had put a little shim in between the power button and the plastic button in the housing as a "rattle fix". This is what I am thinking caused the problem, this caused me to be putting too much pressure on the power button and caused it to over time break apart the back of the actual buttons metal housing on the main board. I removed the shim and it still did not work. I was going to take the main board and heat it at a low heat in the oven in hopes to reseat solder points, but before I did that I tried using a fine pair of needle nose pliers to crimp the back housing of the button back together. Luckily this worked. Unfortunately I do not have pictures, but if someone else has the same issue you should be able to see what I'm referring to by comparing the power button to the volume buttons on the mainboard, there is a metal housing around the actual button that is soldered to the main board, it has a slit down the back side of it that allows it to spread apart. The volume keys should be tight.
THE PROBLEM: Power/Lock button stops working
THE CAUSE(assumed): Nexus 5 power/lock button rattle fix
THE FIX: Using needle nose pliers to crimp the metal backing of the power button housing good and tight.
I hope this helps others out in the future as I'm sure I wont be the only one with this problem."
Now, I did not have a loose power button and so did not mod it. I did however take the phone apart and pull the board out. On the back of the board, opposite of the power switch, if an aluminum(?) case which can be removed. Under this there is another aluminum housing with a circle in the middle of it. The circle was somewhat bent touching the board parts below so I carefully bent the circle up. Next I gave the power switch a few "gentle" taps and pressed the casing around the switch to hopefully make it tighter as was recommended by "nadrojcote."
As you can tell from my word use, I am no where near an expert on anything electric BUT my phone is now working. I have not put it back together yet but I am in the process of restoring it to factory and locking the bootloader in case I need to send it in. I have sent some major prayers to God today! (If you do not believe in God you don't have to say anything negative about my post... just carry on)
This happens to me always to restart device
There is a solution to this?
What this fire button solution problem?
Who tried to replace power-on button to know is% 200 percent of the problem?

Nexus 5 restarting regardless of ROM

So I've tried factory wiping and installing a few different roms and no matter which one I go to I keep getting these random reboots. This is particularly troubling when I restore an older rom that I know I was not having this particular issue on.
It is making my phone pretty close to unusable since it will often go into an "Optimizing apps!" speil draining battery and taking an obnoxiously long time to reboot. Not sure what is up. Any suggestions?
Snow_fox said:
So I've tried factory wiping and installing a few different roms and no matter which one I go to I keep getting these random reboots. This is particularly troubling when I restore an older rom that I know I was not having this particular issue on.
It is making my phone pretty close to unusable since it will often go into an "Optimizing apps!" speil draining battery and taking an obnoxiously long time to reboot. Not sure what is up. Any suggestions?
Click to expand...
Click to collapse
Try with a clean flash (or the factory images) without user data/modifications and see if your RRs are still there.
Is the power button stuck by any chance?
Primokorn said:
Try with a clean flash (or the factory images) without user data/modifications and see if your RRs are still there.
Click to expand...
Click to collapse
I've factory reset a few times and wiped everything except internal storage pretty much. Even tried wiping user data just to see if it would help
dicecuber said:
Is the power button stuck by any chance?
Click to expand...
Click to collapse
I don't think it's getting stuck it still seems to go in and out properly. I even took it out the case just to make sure there wasn't something I couldnt' seee putting pressure on it
Snow_fox said:
I've factory reset a few times and wiped everything except internal storage pretty much. Even tried wiping user data just to see if it would help
I don't think it's getting stuck it still seems to go in and out properly. I even took it out the case just to make sure there wasn't something I couldnt' seee putting pressure on it
Click to expand...
Click to collapse
The button will NOT seem to be stuck, even if it is, as the contact is made internally. My bro´s Nexus had this problem, and by the end it kept rebooting constantly because the button was making contact on its own. I fixed it by tapping vigorously at the area between the power button and the camera and that made it work.
A way to know if it is stuck could be to press the volume down key as soon as it restarts, if it goes into recovery, then there is no doubt the power button is stuck.
Don´t dismiss hardware problems, as many Nexus are affected by the power button issue and you already tried software solutions which didn´t work.
Hope you sort it out. Remember to use an app to avoid pressing the button so much, such as when waking the device. I recommend Gravity Screen, but there are many other options.
simonarturo said:
The button will NOT seem to be stuck, even if it is, as the contact is made internally. My bro´s Nexus had this problem, and by the end it kept rebooting constantly because the button was making contact on its own. I fixed it by tapping vigorously at the area between the power button and the camera and that made it work.
A way to know if it is stuck could be to press the volume down key as soon as it restarts, if it goes into recovery, then there is no doubt the power button is stuck.
Don´t dismiss hardware problems, as many Nexus are affected by the power button issue and you already tried software solutions which didn´t work.
Hope you sort it out. Remember to use an app to avoid pressing the button so much, such as when waking the device. I recommend Gravity Screen, but there are many other options.
Click to expand...
Click to collapse
Holding down volume after one reset actually put me into recovery. Plus it's restarting at times in recovery now :/
I doubt it's under warranty since I got it in feb 2014 x.x
Snow_fox said:
Holding down volume after one reset actually put me into recovery. Plus it's restarting at times in recovery now :/
I doubt it's under warranty since I got it in feb 2014 x.x
Click to expand...
Click to collapse
If you got it directly from Google, I'd try calling them up and asking for a replacement even if you are a few months off the warranty period, I have read some stories of them honoring warranties in order to get rid of stock. That'd be true even now that the new Nexus is supposedly releasing this year. Nothing wrong with trying, you might get a new, shiny phone.
That being said, don't worry, it's perfectly fixable. The part that gets stuck is not the button itself, but the part that goes into the motherboard, so don't bother fiddling with the black button. I managed to fix my brother's button by doing the following:
- Clean the area between the button and phone of debris or any dirt that could be causing it to be stuck. This is just to be on the safe side, as it is unlikely that it is the cause of the malfunction.
- Take the case off the phone if you haven't, and then put it upside down and tap vigorously with your fingers in the area between the camera and the power button. It might not work the first few times, but it eventually will release the part that is stuck.
- As soon as you can get it to turn on without rebooting itself, install Gravity Screen, or any other app that replaces the power button to wake up or turn the screen off. You are looking to use the button as few times as possible.
After doing that, his Nexus went for being unusable due to constant reboots to working fine. It's been almost 6 months since it happened so it is bound to work, just don't lose heart and patiently work at it. Tap a bit harder if it's not working. Let us know whether you managed to fix it.
simonarturo said:
The button will NOT seem to be stuck, even if it is, as the contact is made internally. My bro´s Nexus had this problem, and by the end it kept rebooting constantly because the button was making contact on its own. I fixed it by tapping vigorously at the area between the power button and the camera and that made it work.
A way to know if it is stuck could be to press the volume down key as soon as it restarts, if it goes into recovery, then there is no doubt the power button is stuck.
Don´t dismiss hardware problems, as many Nexus are affected by the power button issue and you already tried software solutions which didn´t work.
Hope you sort it out. Remember to use an app to avoid pressing the button so much, such as when waking the device. I recommend Gravity Screen, but there are many other options.
Click to expand...
Click to collapse
simonarturo said:
If you got it directly from Google, I'd try calling them up and asking for a replacement even if you are a few months off the warranty period, I have read some stories of them honoring warranties in order to get rid of stock. That'd be true even now that the new Nexus is supposedly releasing this year. Nothing wrong with trying, you might get a new, shiny phone.
That being said, don't worry, it's perfectly fixable. The part that gets stuck is not the button itself, but the part that goes into the motherboard, so don't bother fiddling with the black button. I managed to fix my brother's button by doing the following:
- Clean the area between the button and phone of debris or any dirt that could be causing it to be stuck. This is just to be on the safe side, as it is unlikely that it is the cause of the malfunction.
- Take the case off the phone if you haven't, and then put it upside down and tap vigorously with your fingers in the area between the camera and the power button. It might not work the first few times, but it eventually will release the part that is stuck.
- As soon as you can get it to turn on without rebooting itself, install Gravity Screen, or any other app that replaces the power button to wake up or turn the screen off. You are looking to use the button as few times as possible.
After doing that, his Nexus went for being unusable due to constant reboots to working fine. It's been almost 6 months since it happened so it is bound to work, just don't lose heart and patiently work at it. Tap a bit harder if it's not working. Let us know whether you managed to fix it.
Click to expand...
Click to collapse
I'm going to get in contact with google. I tried pushing down on the area between the camera and it didn't help much. It has started working again properly after a really peculiar work around. I just don't want to have to be super cautious of a button for the rest of the time i own my device :/
Snow_fox said:
I'm going to get in contact with google. I tried pushing down on the area between the camera and it didn't help much. It has started working again properly after a really peculiar work around. I just don't want to have to be super cautious of a button for the rest of the time i own my device :/
Click to expand...
Click to collapse
Please detail the peculiar work around you mention...
Sent from my XT1095 using Tapatalk 2
mazubo said:
Please detail the peculiar work around you mention...
Sent from my XT1095 using Tapatalk 2
Click to expand...
Click to collapse
Well someone mentioned maybe trying to clean it out somehow. I tried canned air and that didn't do anything so I formed a seal over the button using my mouth and then proceeded to exhale. It has yet to give me any trouble since then.
Had exactly the same issue, reboots over and over again, couldn't boot to bootloader without reboot...
What helped for me was something I read somewhere else, don't remember where, was knocking on the back cover between camera lense and the power switch, did it 4 days ago and it works since than..
Snow_fox said:
I formed a seal over the button using my mouth and then proceeded to exhale.
Click to expand...
Click to collapse
Sounds sexual
You can take the back cover off, and if you are careful there is no sticker or seal that would tell google you have opened the device. It is difficult to pull all the way off, the vibration motor is attached to the case back and comes off with it so it would seem stuck. You just have to keep pulling.
aaargh777 said:
Had exactly the same issue, reboots over and over again, couldn't boot to bootloader without reboot...
What helped for me was something I read somewhere else, don't remember where, was knocking on the back cover between camera lense and the power switch, did it 4 days ago and it works since than..
Click to expand...
Click to collapse
Pressing on the area between the camera and the on switch seems to help a lot of people it didn't seems ot have much of an effect for me. While my phone hasn't given me issues since shortly after I posted this thread I'm kinda worried I'm one drop away from the issue coming back
dicecuber said:
Sounds sexual
Click to expand...
Click to collapse
No way to avoid it sounding that way I fear.
fwayfarer said:
You can take the back cover off, and if you are careful there is no sticker or seal that would tell google you have opened the device. It is difficult to pull all the way off, the vibration motor is attached to the case back and comes off with it so it would seem stuck. You just have to keep pulling.
Click to expand...
Click to collapse
Would this allow me to repair it?
Yeah but you'd need to unscrew a plastic cover that is inside the phone. Phillips head screws, jewelers screwdriver size. Depends on if its dirt or a broken switch though.
fwayfarer said:
Yeah but you'd need to unscrew a plastic cover that is inside the phone. Phillips head screws, jewelers screwdriver size. Depends on if its dirt or a broken switch though.
Click to expand...
Click to collapse
Sorry to disappoint everyone but this is a widespread problem that google is aware of fro some time now. It's not the power button but it's burried deep in the software and appreas to have popped up right after the Lollipop 5.1 up date. Check out all the posts on Google
https://productforums.google.com/forum/#!topic/nexus/IJSOuc7gw0w[376-400]
While it apprears to be confined to the Nexus 5 I have had it happen with my nexus 4 just running stock L 5.1
I hope that casts some light on it
Weirdly enough, my power button works flawlessly on 5 and 5.1. Red 32gb from the google play store. I've opened the case multiple times and put Arctic silver knockoff heat compound in sloppily and without regard, no issues other than sprint screwing up their spark LTE rollout.
Blacksmith5 said:
Sorry to disappoint everyone but this is a widespread problem that google is aware of fro some time now. It's not the power button but it's burried deep in the software and appreas to have popped up right after the Lollipop 5.1 up date. Check out all the posts on Google
https://productforums.google.com/forum/#!topic/nexus/IJSOuc7gw0w[376-400]
While it apprears to be confined to the Nexus 5 I have had it happen with my nexus 4 just running stock L 5.1
I hope that casts some light on it
Click to expand...
Click to collapse
Sorry, I disagree. While some instances might be related to software, it has been proven that there is in fact a problem with the physical button getting stuck on Nexus 5 phones. You can check it online and will find lots of hits and even YouTube videos, most of them around the time before lollipop.
Best way to check whether it is software or hardware is to press the volume down key when your phone reboots by itself. If it takes you to the recovery, you can bet your cat that it is not lollipop's fault
So I'm suspecting that I have the wonky power button too but.....
I haven't been able to get it to go to recovery when pressing power down and I've defintely had a few restarts very recently.
More importantly, and something that I haven't seen anyone else post about; more often than not my N5 just shuts down. It's usually when I've doing something with the phone (today was flicking through my GPM library). I'll power it back on and it will boot cleanly and then (more often than not) power down again. Other times it will bootloop, but that's rare. It seems to me that if I let it boot up and then don't touch it for a while, it will stay up but I'm not sure that's consistent.
Anyone else seen or heard of the power button causing a powerdown instead of bootloop?
techinv said:
So I'm suspecting that I have the wonky power button too but.....
I haven't been able to get it to go to recovery when pressing power down and I've defintely had a few restarts very recently.
More importantly, and something that I haven't seen anyone else post about; more often than not my N5 just shuts down. It's usually when I've doing something with the phone (today was flicking through my GPM library). I'll power it back on and it will boot cleanly and then (more often than not) power down again. Other times it will bootloop, but that's rare. It seems to me that if I let it boot up and then don't touch it for a while, it will stay up but I'm not sure that's consistent.
Anyone else seen or heard of the power button causing a powerdown instead of bootloop?
Click to expand...
Click to collapse
You will need to troubleshoot this the old-fashioned way. Have you installed any updates, apps, mods or anything recently?
Best case scenario would be that you flash a stock image without restoring apps, kernel or any mods. Run the phone for some time, couple of days or so, and be on the lookout for power downs or reboots. After that, you can try adding a few apps at a time and keep checking. If the phone reboots even with a clean factory image, then I'd have to say the hardware is faulty. Could be the power button, could be something else.
Try it out and let us know

Categories

Resources