Data issue that T-mo and Google couldn't fix - Nexus 5 Q&A, Help & Troubleshooting

Data speeds are slow and most downloads end up failing. Went from 1st level support to advanced level tech support for each company and they could not figure out my data issue. Everything from powering off, airplane toggle, verifying or deleting and creating APNs, factory reset, checking that I was not throttled, new SIM card, flashing fresh Google image, checking coverage maps, checking for tower maintenance, going to another tower's area, t-mo "resetting" connection on their end. Google even suggested RMA. It doesn't matter the website or type of download. Anything else that was missed that I could try before ordering new phone?
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knapz said:
Data speeds are slow and most downloads end up failing. Went from 1st level support to advanced level tech support for each company and they could not figure out my data issue. Everything from powering off, airplane toggle, verifying or deleting and creating APNs, factory reset, checking that I was not throttled, new SIM card, flashing fresh Google image, checking coverage maps, checking for tower maintenance, going to another tower's area, t-mo "resetting" connection on their end. Google even suggested RMA. It doesn't matter the website or type of download. Anything else that was missed that I could try before ordering new phone?
Sent from my Nexus 5 using Tapatalk
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you wouldnt have anybody on a different carrier that you know that you could borrow their sim card for a few seconds. Cuz you should run a speed test on a different network. if its slower then their phone, its googles problem, if it isnt, its tmobiles problem

TheAtheistOtaku said:
you wouldnt have anybody on a different carrier that you know that you could borrow their sim card for a few seconds. Cuz you should run a speed test on a different network. if its slower then their phone, its googles problem, if it isnt, its tmobiles problem
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Thanks I think I know people on Sprint and At&T.
Sent from my Nexus 5 using Tapatalk

knapz said:
Data speeds are slow and most downloads end up failing. Went from 1st level support to advanced level tech support for each company and they could not figure out my data issue. Everything from powering off, airplane toggle, verifying or deleting and creating APNs, factory reset, checking that I was not throttled, new SIM card, flashing fresh Google image, checking coverage maps, checking for tower maintenance, going to another tower's area, t-mo "resetting" connection on their end. Google even suggested RMA. It doesn't matter the website or type of download. Anything else that was missed that I could try before ordering new phone?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Join the gang:
http://forum.xda-developers.com/showthread.php?t=2525128
There is likely nothing wrong with your phone, it's most likely TMO using/dialing in QoS on the LTE side of the network.

I'm on tmo and have opposite experience, hmm...
Sent from my Nexus 5 using xda app-developers app

air2k57 said:
I'm on tmo and have opposite experience, hmm...
Sent from my Nexus 5 using xda app-developers app
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I was getting near synchronous 25 up/down ever since LTE went live on my towers at work and home. Now cannot get more than 11 up, around 3-5 down, and very poor download, video playback performance.

wideasleep1 said:
I was getting near synchronous 25 up/down ever since LTE went live on my towers at work and home. Now cannot get more than 11 up, around 3-5 down, and very poor download, video playback performance.
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Click to collapse
I've used nexus 4, HTC one, s4, lumia 925 and now nexus 5 in Atlanta area. I'm usually never on WiFi, and I did a few speed tests. My experience in both hspa and LTE has been great, with nexus 5 keeping signal better and always having better download speeds than HTC one, s4 and lumia. I wonder why you guys have had opposite experience.
Sent from my Nexus 5 using xda app-developers app

Related

Blaze showing that I'm connected to "AT&T"

Does anyone else have this sort of issue using T-Mobile? My Blaze is showing that its connected to "AT&T", rather than T-Mobile. No, my phone is not unlocked, nor do I have an AT&T SIM card, or the service. If I enable 3G/4G, the icon will not appear, and data won't function.
This has also happened a few times with my old T-Mo phone, the HTC G2. Its very annoying, because I can't use my service. Seems to be happening quite often with my Blaze, which has prompt me to create this topic for answers, hopefully. So if you've noticed this too, and have an explanation and/or fix, please reply.
Thanks.
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I have that happen to me when T-Mo isn't available and AT&T is. That's what happens when you roam on their network. More often this happens in my house as AT&T has better signal penetration.
I don't get good signal at my house either. Mostly EDGE with 1 or 2 bars. Sometimes though, 3G or 4G.
Um.. also, I have Data Roaming set to off, all the time.
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Voice roaming and data roaming are two different entities, if I'm not mistaken. Blocking data roaming will do only that.
So, my phone is basically "voice roaming"? I don't know too much about roaming, other than the fact that I think it allows you to use your device on someone else's network with your T-Mobile SIM, right? And if you do that, the bill is generally more expensive? Anyway, if this is whole situation is completely normal, then I guess I'm done.. still, I find it annoying.
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Tmobile has a deal with att in areas where tmobile has no service you are technically roaming on att towers but your and still paying normal rates. I was worried about my vacation where I had no coverage and att was a partner carrier and service still worked. confirmed by tmobile rep when I inquired about it. so it can happen from time to time
No voice roaming fee- check settings
There's no such thing as any kind of voice roaming charge. If you lose your T-Mo coverage and there's an AT&T tower that T-Mo shares with AT&T (they both often share where there is little population to maintain service in those areas) then once you get back into T-Mo coverage your phone should automatically switch back to T-Mo. You can also select the network manually to the T-Mo network by going to Settings>Wireless and Network>Mobile Networks>Network Operators>Search Now. IF T-Mo shows up then tap T-Mo (wait up to 5 minutes) and volia! You will be back on T-Mo's network and data will be enabled again. You could also just turn off the phone and turn it back on (if I'm not mistaken the phone will select the network automatically). I always run into this when travelling back to Indiana for the holidays when I go through Wisconsin.
EDIT: Domestic data roaming is free but you have a tiny data cap defined here: http://support.t-mobile.com/docs/DOC-3299
So it is in fact safe to turn on data roaming. But 10-50 Megs will be burned up fast.
Wow.. so basically, my phone was only just roaming... I'm such a newb..
Thanks for the clarificatons. Yeah, I was restarting my device to get it back onto T-Mobile. I'll try that way you mentioned.
Topic resolved.
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What's really fun is when you are in the middle of nowhere and end up on network 110 426
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HSPA+ data speeds. WTF T-Mobile USA

I'm just going to post a bunch of screen shots of my data tests. All were outside in central Philadelphia from yesterday around the same time. There is just a ton of fluctuation in the speed and ping/lag times. Any ideas on what's causing the flux?
I'm running The CM7 nightly from 1/1/2013 with Mazout's Faux revival kernel.
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To many variants on this, how far from the tower, how much interference there is, how many are using the network.
Also on your last pic you are on the edge aka 2G network not HSPA+
Sent from my LG-P999
Looks like to me you were probably on the edge of HSPA+ network.
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That always happen to me when i Travel to Different Cities.
At home i usually get 5 mb/s and in different city i get 40kb/s
and i did make sure i was on HSPA+ and my signal bar was full.
Exactly, I travel all up and down Virginia, Maryland, North Carolina and Washington D.C. for work and I think the Max I've ever gotten was 7mb per second.
Sent from my LG-P999
I'm having the same issue with Wind Mobile
luyi84 said:
I'm having the same issue with Wind Mobile
Click to expand...
Click to collapse
I've always had this problem with Wind. Nothing that you could do about it.
I'm already lucky enough to have "unlimited" data included in my plan, so I'm not going to complain.
mbamg said:
I've always had this problem with Wind. Nothing that you could do about it.
I'm already lucky enough to have "unlimited" data included in my plan, so I'm not going to complain.
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Click to collapse
lol wtf r u guys on? i get even 8/s ussually
well the fact that they were all taken within 100m of each other and outside and in Philadelphia, like I said, means most of the reasons don't make sense.
I did take a few with Edge, which were a lot slower, but often had less ping time. Thanks for the feedback. I find it hard to believe that the traffic flux within 3 minutes would cause a 500ms swing in lag times so I'm kind of thinking that it's really an issue with the hardware/ROM that gives me such fits.
I have the same problem around Salt Lake City, UT. My phone will show 4g service, with full bars, and yet my connection will constantly stall out or not work. Some days it works fine other days it's worthless, even though it says 4g. F'ing tmobile.
Are you usually located in NY NY like speed test says? Because when I was in NY near queens, I only got hspa+ speeds to. When ever I came back home (Texas) I'm on 4g networks now. And I'm on latest cyanogen mods stable for g2x
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Its the G2x, not T-Mobile. When I had my G2x I would get max 7 down, higher ping, and same upload. But honestly, you don't really need much more on the G2x.
Sent from my Nexus 4 using xda app-developers app
Accessing the network in Philly will lead to a lot of fluctuation, especially at 1:30 in the afternoon. A lot of people in the city use T-Mobile and peak hours suck here.
Also included in the issue is that while network is a major player, the speed at which the phone processes stuff hurts the speed. If your phone lagged up at any point during the test, you'll notice a huge fluctuation.

LTE Speed often <1mbps - RMA and replacement is worse!

So I've had Nexus 5 since last November - ordered on the day they became available.
Ever since I've had it, my LTE speeds have been horrible, and data in general has not been very good. I live & use mostly in urban core of Honolulu, and thought in part problem may have been that I was using Straight Talk on AT&T.
I could go into AT&T store - which isn't far from where I live - and the phones in the store from Samsung, etc., (no N5s there) would be getting 17mbps down or so while my Nexus 5 on Straight Talk/AT&T would be lucky to get over 1 mbps! I travel to continental US both urban and rural areas and pretty much the same dismal speeds. Every now and then I might see 5 6 or once even 7mbps downstream. Usually upstream on speedtest (Ookla) would be higher than down - 5mbps or higher.
So, I switched to AT&T gophone expecting to see better - but no - speedtests basically the same dismal speeds.
Go into AT&T store - compare to other phones - dismal on N5 vs stellar on the store phones.
They even let me put a SIM card from a display phone in my N5 - dismal LTE.
So, I think it must be my phone, and I get an RMA replacement this week.
With much anticipation, I unbox the new N5, don't do anything other than establish an account, download speedtest and pop the SIM in - boy does my balloon burst - the speed is WORSE than the one I did before switching the SIM!: 1.42mbps down, 2.31mbps up on the new N5 vs 2.16 down 2.26up on the old N5. And changing servers just made it worse. (See screenshot)
I set the new N5 to 3G - get HSPA and speedtest result is 7.90 down/1.09 up.
WTF!
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I just don't get it. Is there something about me, the TWO N5s I have, or what? Or, is the N5 just bad on [some] LTE?
My status page shows pretty strong signal on the awful speedtest - -79dbm/61asu.
On positive note, I do think in actual browsing/use, the phone is faster with native AT&T/gophone vs straight talk as it doesn't have to use Tracfone's proxy server (in Florida i think). But there just is something wrong with these LTE speeds....
I also tried 4GMark speetest and benchmark and it's pretty dismal -> download 0.41Mbps / Upload 4.17Mbps.
Anyone have any ideas for me?
How bout them radios.
Aerowinder said:
How bout them radios.
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Click to collapse
Well, I can mention that the replacement came with KK 4.4.2 and radio ...25.0.23. The speedtests above run with that radio. Then, updated OTA to 4.4.3 and radio got updated to ...50.1.13, which didn't make any difference in LTE speed. Then a 2nd update took the new phone to ...50.1.16 and 4.4.4 and still pathetic speed.
My original N5 from Nov'13 has had every radio known to this model and sucky LTE with every single one.
Which APN? I find it weird because I have Cricket which uses AT&T towers now and I get sometimes 8Mb down if I'm in a good signal area, so I know it is possible.
Sent from my Nexus 5 using XDA Free mobile app
grab a tmobile micro sim from someone, and see if tmobile is the same or not. it could just be a local att issue.
Your account must not be provisioned correctly for LTE. And the APN you have selected may be incorrect. Check both of these.
RogerPodacter said:
Your account must not be provisioned correctly for LTE. And the APN you have selected may be incorrect. Check both of these.
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Click to collapse
Not the case. LTE shows up in the status bar. LTE shows in Settings/About Phone/Status -> Mobile Network Type
The APN is correct - "phone"
simms22 said:
grab a tmobile micro sim from someone, and see if tmobile is the same or not. it could just be a local att issue.
Click to expand...
Click to collapse
I will try and do that when I get a chance.
If it were a local AT&T issue as opposed to a NEXUS5 phone issue, one would think the same SIM in another [Samsung] phone at AT&T store doing a speed test within a minute of each other would not be getting 10 times the throughput.
relaxable said:
Not the case. LTE shows up in the status bar. LTE shows in Settings/About Phone/Status -> Mobile Network Type
The APN is correct - "phone"
Click to expand...
Click to collapse
As an example on HSPA my previous phone wouldn't speed test correctly. 0.1 Mbps was always the speed. Yet the status bar shows H and about>phone shows HSPA. And my APN was correct at Phone.
But ATT didn't have my account provisioned correctly on their end, in their system.
So it could easily be that your account isn't provisioned correctly by the carrier.

Poor Reception

I am getting worse reception with my OPO than my m7. Additionally my signal continues to fluctuate much more often (meaning switching from 3g,3g+ and LTE). I'm on T-mobile, is anyone else having this issue?
kyleallen5000 said:
I am getting worse reception with my OPO than my m7. Additionally my signal continues to fluctuate much more often (meaning switching from 3g,3g+ and LTE). I'm on T-mobile, is anyone else having this issue?
Click to expand...
Click to collapse
You're definitely not the only one. I have the same issue. Even my WiFi reception isn't as strong as my Nexus 5 used to be. I guess we can't complain since the phone isn't officially released yet. We're basically beta testers.
Sent from my One using XDA Premium 4 mobile app
Also have major issues. It could be poor hardware but I am hoping a software fix will help. On my N5 i had full bars of LTE at my work desk. On the oneplus my phone goes from LTE to HSPA+ to HPSA at my desk... somrthing needs to be fixed
If anyone is on ATT I was getting 1.7 average download speeds. Go into settings and make sure your APN is set to this ↓
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This put me at 25-30mbps [emoji3]
Sent from my One using Tapatalk
kyleallen5000 said:
I am getting worse reception with my OPO than my m7. Additionally my signal continues to fluctuate much more often (meaning switching from 3g,3g+ and LTE). I'm on T-mobile, is anyone else having this issue?
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Click to collapse
The signal is significantly better than my S3, both in WIFI and mobile (3G) data.i don't know about the M7 but the Nexus 5 is known for it's excellent connectivity so it's pretty hard to top that.
I am having the same issue. My OPO has trouble holding LTE and switches between H and H+ constantly. It causes data to lag, noticeable when scrolling through social networking feeds or using remote desktop. My speed tests are also much slower than my S4 using my SIM. Here my friend who also has AT&T LTE met me and we tested speeds on the same server. He has the M8. We are both on the same APN.
Same for me, in the same places my Xperia Z1 and LG G2 both got much better LTE reception. CM11s is more conservative in regards to bars/dbm on the status bar...which is fine. BUT the constant switching between HSPA and LTE is causing me to miss some SMS messages, and that's unacceptable. Also, crap LTE speeds on AT&T (when I can actually hold on to a LTE signal long enough).
Keep in mind, I'm in the SF Bay Area, we have LTE EVERYWHERE.
I've had my RMA open since 7/20, all they've done is email me once a day with questions regarding where I'm using it/what cases I have on the phone. No resolution.
kyleallen5000 said:
I am getting worse reception with my OPO than my m7. Additionally my signal continues to fluctuate much more often (meaning switching from 3g,3g+ and LTE). I'm on T-mobile, is anyone else having this issue?
Click to expand...
Click to collapse
Follow step should be help
For the constant network switching issue between lte and hspa, dial *#*#4636#*#*,then click phone information. In there, select your band selection to be "lte/gsm auto PRL"... That should make the lte connection much more stable.
There is a real problem here, maybe more than one.
My signal strength is horrible in areas where other phones are fine. I'm on T-Mobile usually connecting to LTE Band 4. At home my phone is always -117db or worse and disconnects frequently. When it disconnects from LTE it doesn't switch to the available GSM even though setup for LTE/GSM auto PRL. I can force a connection to GSM but the levels are still bad at -95 or worse but stays connected.
I have metro PCs so when I do *#*#4636#*#* it does nothing to correct the problem. I use to get late everywhere with no drop in signal with my Samsung mega and when I converted over to the one I've had nothing but issues and makes me regret buying the phone and selling my mega. Whats a great phone if you can't get stable lte service.
Sent from my A0001 using XDA Premium 4 mobile app
I am assuming you guys have all tried the different radios and different roms available to you in the forum? I know it may not work for some but have you guys tried? T-Mobile customers can get the tower in there house if you have bad reception there. So some issues can be resolved maybe not all of them
Hey
*#*#3646#*#*
Helped me
On phone setting there are 3 dots there I selected the right frequency for my carrier
Hope I helped
Sent from my A0001 using XDA Free mobile app
Nothing works.. not even wrapping the phone in aluminum foil
Sent from my A0001 using XDA Premium 4 mobile app
yosef_a said:
Hey
*#*#3646#*#*
Helped me
On phone setting there are 3 dots there I selected the right frequency for my carrier
Hope I helped
Sent from my A0001 using XDA Free mobile app
Click to expand...
Click to collapse
So, what's interesting is that the phone does not list 1700/2100, which is T-Mobile (In Denver). It only lists 1900 (AT&T). Could that be part of the problem?
FYI: It's *#*#4636#*#*

what speed are you seeing on Tmo network..issues?

Ok so got the S8+ yesterday and one issue that crops up is my speed on tmo network It's terrible. Far slower than my old phone. I was getting yesterday about a hundred k down. Working with techsupport found if I turned LTE off I was getting better speeds
This morning some was some what better saw some 10meg burst. Let's still not the blazing speed advertised and slower than my old phone ... Now in Las Vegas So should be on the new network
Tmo tech support has been good helpful and cleared several issues. First they saw red flag in system that my phone is not LTE capable. They fixed that ...Today they found the IMEI Number was still showing up as my old phone.
I see a spike for 30+MBPS and then it trickles down into the single digits.. Also having dropped calls and missed text messages. Going to chat with Tmobile now.
Edit:
Funky stuff going on here, Tmobile reset my sim card and now I tried two different speed tests; Traditional Speedtest.net registers 70MBPS and is hosted by tmobile server. When I run fast.com I get 2.7mbps...
No issues here.
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50+ down where I used to have marginal connections! I'm a happy camper.
Pfsh! SLOW
. Jokes aside this thing is a rocket here
Can people tell me thier General location? Trying to figure out if this is a Tmoble Las Vegas network problem or specific to my phone TMOBLE Is just blowing smoke up my butt now...im getting 20, 30k download It's unusable
At testmy I got 35-60mbit over here in Portland, OR
redhatter said:
Can people tell me thier General location? Trying to figure out if this is a Tmoble Las Vegas network problem or specific to my phone TMOBLE Is just blowing smoke up my butt now...im getting 20, 30k download It's unusable
Click to expand...
Click to collapse
Are you over the 26 gb or whatever the cap is?
YellowGTO said:
Are you over the 26 gb or whatever the cap is?
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Click to collapse
No.. I'm on Wi-Fi mode most all times.. it's very rare I get over 2 gig in a month
hell i get up to 70-85 down and 25 up, with averages around like 30-50 down.
Ok this is real crap.. so i had them roll me back to my old note 4... now the note 4 is running at the same 20, 30 k down!!!! This is using my old sim
So its network or my account...
So anyone in las vegas. What your speed on Tmoble?
Sent from my SM-G955U using XDA-Developers Legacy app
Cab121 said:
View attachment 4120267
Sent from my SM-G955U using XDA-Developers Legacy app
Click to expand...
Click to collapse
Here just north of Dallas
Sent from my SM-G955U using XDA-Developers Legacy app
NW suburbs of Chicago. Solid speeds that I've hit on previous devices, but seemingly more consistent with the S8 Plus. Though we also just got the 700 mhz turned on this week, so that's another huge variable.
Sent from my SM-G955U using Tapatalk
100 mb down in ATX.
This happens to me every once in a while with new phones. When it happens, I will put a new SIM in and then call T-Mobile to have them add the new SIM to my account. If this doesn't fix it then you know it's a problem with your areas towers.
Sent from my SM-G955U using Tapatalk
speed test was showing decent,but fast.com was very slow! Was at t-mobile store and it's not reconizing it on the comp showing it says "2g" but my phone says 4glte, the guy says he's seen it with release devices/pre-release and should clear up in a day
jrwingate6 said:
This happens to me every once in a while with new phones. When it happens, I will put a new SIM in and then call T-Mobile to have them add the new SIM to my account. If this doesn't fix it then you know it's a problem with your areas towers.
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Click to collapse
Ive roll back to.my note 4 and now on it ..it is now the same 20,30k down speed crap!!!
...ive drove in a radius of at least 20 miles from No Las Vegas to the strip by T-Mobile Arena. And tested...its the same slow speed..
I'm not just using a speed tester I'm trying to download apps and they're crawling 5 10 15 minutes to download a simple small app
T-Mobile's now keeps trying to tell me all they're doing a network upgrade in the area for the next few months and that's the reason for this...BS!... this is totally unacceptable and unusable
Is there anyone in the greater Las Vegas area on the T-Mobile network that can do some speed test to see if they're seeing the same ridiculously low virtually out of service speeds
If this is due to a network upgrade then they're the most incompetent Engineers I've ever seen.... I work in telcom!... You would never ever ever break a production Network region-wide like this and take it out of service for days...
I work too many 24/7 365 noc spent too many hours working from 1 a.m. to 5 am on a Sunday morning during the maintenance window when you can afford to impact a production Network for a few hours to do upgrades and maintenance
Houston,TX here.
So far the best speeds I've had on any phone.
jrwingate6 said:
This happens to me every once in a while with new phones. When it happens, I will put a new SIM in and then call T-Mobile to have them add the new SIM to my account. If this doesn't fix it then you know it's a problem with your areas towers.
Sent from my SM-G955U using Tapatalk
Click to expand...
Click to collapse
What speeds are you getting out in your region? I am averaging a rough 6-10 MB down with a 20-25 ms ping over here on my side of town
@jrwingate6

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