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so today was a good day. for one i was blessed to wake up this morning and to top it of i held a ATT FUZE in my hand. it was the best 10 plus minutes in my life while i was wearing clothes lol. yes people i was at the store today in Milford, CT. the sales associate there had a test model. and i must say it is everything you would have guessed it would be. first off both the stores i went to in the Milford, CT area said the phone will be available the first week in november. so the oct. 23 date is a farse. the guy at the store named weel call "joe the plumber" (cause he is so famous these days) said he had his training on this past tuesday. and most likely the phone will be in his words. "the same price as the tilt when it came out or price competativaly with the iphone. with the rebate if u get the data upgrade." im probally not going to say any thing about the phone you dont know but it reafems the fact that it is real and is as good as advertized. and in the Milford store i was told i was the only person to ask about the phone so i should be the only one with it for a while. im the 1st person in the list for the saleperson. i cant wait for that call in november.
the phone= it self has the diamond back like the unlocked version. i dont know i asked why cause sprints diamond has a soft touch back and he said "the test group didnt like that feture." but i said if ur typing on the table the phone will wiggle cause of the uneven back. i think att was lazy and told htc to change the keyboard and ship the phone out. lol. and the phone is so light. the tilt is a brick compared to this phone. i currently hava lg cu500 and it is bout .25" taller and not much thicker. and that is good cause you get a ful keybaord.
the keyboard= lost the upper top row of just numbers. but it has a lot of quick bottons for text and internet and such. also has a phone style number pad on the keyboard. the keys felt nice and the sliding was smooth. and the screen responded nice. though the accelerometer was not as resposive as he iphone when you moved the phone when viewing webpages. but the zoom was sick.
the camera= i didnt really take pics but the pics he toke and had on the phone was clear. he also showed me the card reader program. with this program you take a pic of a bussines card and it scans the info and make a new ocntact on your phone. it toke like 15 sec for it to scan i thought it froze but it was understandable and still amazinfg when all the info was pust in the correct name, address, etc. sections on the screen. the touch flo with pics are amazing and the screen is so nice. the phone had a led flash if i remember correct. i was so distracted by the pretty screen and touch flo i didnt take time to look much at the buttons and such on the phnone. but i temember a white/yellow thing below the camera lense.
what the phone comes with. the phone i looked at was a test phone so jow said all he got in his black unmarked box was cd, phone, usb, and charger. i know when i went to the sprint store in Hamden, CT where i live and looked at the diamond it came with that and a holtster, air buds, screen protector. i hope att add these things cause for the price i kinda expect it, and htc makes them for the unlocked phone so it should happen.
touch flo was sick. it works as adverticed. they obviously added a att store tab. the pics scrooled nice, and the music player was cool. the contact was scroolable too. i mean everything that you already know is there.
so in closing. the 1st week in november is the date to look for. not this oct 23 but im ok with being proved wrong lol. please excuse and grammer errors. the price should be $300- $400 with the rebate. its not the iphone so they are not going to make there money of volume. and if i remember correct it is a dark red color. i hope this was helpfull to someone cause i was excited when i saw it. though i played it cool. lol Thanks
BobMarley2k9
That's a loooong story... Here's mine:
Bought one on eBay, had it for 3 weeks, sold for $100 more than I paid, it was fun. The end.
yes i have heard your story many times. i have been reading his site for a whole now. i was simply trying to give a full experience for those that care to read it. im sorry your attention span is limited. ill make my post shorter next time.
BobMarley2k9
BobMarley2k9 said:
yes i have heard your story many times. i have been reading his site for a whole now. i was simply trying to give a full experience for those that care to read it. im sorry your attention span is limited. ill make my post shorter next time.
BobMarley2k9
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Jeez, don't get your panties in a bunch, loosen up a bit. I didn't mean to hurt your feelings.
BobMarley2k9 said:
yes i have heard your story many times. i have been reading his site for a whole now. i was simply trying to give a full experience for those that care to read it. im sorry your attention span is limited. ill make my post shorter next time.
BobMarley2k9
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I don't know if he was trying to be pejorative with his reply, but I enjoyed your long post and its little details.
I'm a bit disappointed with the ATT version of this phone from all accounts. There are really two big things for me. First, the top row of keys would be far more useful had it been left alone as numbers in my opinion. I'm sure I'll get used to it if I end up buying the Fuze, but it's still a disappointment.
The second issue is really just an annoyance, which may end up being completely null in the end. It's the Diamond back, and how prone to wobbling it seems it will be. However, without a tilting screen it is unlikely I would ever really be typing on it while on flat surface anyway (in fact, I normally pick up my Tilt to type even with the tilting screen). And ever since discovering Pocket Controller Pro I'm even less likely to even touch my phone while it's on my desk. So maybe the positives of the aesthetic Diamond back actually outweigh the probably minor negatives of its functionality.
salimai said:
I don't know if he was trying to be pejorative with his reply, but I enjoyed your long post and its little details.
I'm a bit disappointed with the ATT version of this phone from all accounts. There are really two big things for me. First, the top row of keys would be far more useful had it been left alone as numbers in my opinion. I'm sure I'll get used to it if I end up buying the Fuze, but it's still a disappointment.
The second issue is really just an annoyance, which may end up being completely null in the end. It's the Diamond back, and how prone to wobbling it seems it will be. However, without a tilting screen it is unlikely I would ever really be typing on it while on flat surface anyway (in fact, I normally pick up my Tilt to type even with the tilting screen). And ever since discovering Pocket Controller Pro I'm even less likely to even touch my phone while it's on my desk. So maybe the positives of the aesthetic Diamond back actually outweigh the probably minor negatives of its functionality.
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It's odd, my Fuze actually sat on a table and stayed in one position, didn't lean either way, just sat there with the way the back was. I had no problems with it. Also, I'm surprised to see you didn't like the symbols on top, most people I've spoken with (myself included) like the functionality of the symbols. Oh well, to each their own.
Which store in Milford? I used to live there but i'm in college in NYC now. At the Post mall or next to the Starbucks and stuff?
yes the one in the mall. the one by starbuks had a guy that was going for the training but as far as i know there was no test phone at that store. which is weird cause that is the bigger store.
and also i did test typing with the diamond back and it in fact did wobble when typing on a flat surface. though ur right u probably would just hold it rather than type on a flat surface.
BobMarley2k9
Can you guys please tell me:
Did the phone make that shutter noise when you took a picture?
I find that noise annoying when using a camera.
thanks!
theomni said:
Can you guys please tell me:
Did the phone make that shutter noise when you took a picture?
I find that noise annoying when using a camera.
thanks!
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Even if it does, you can remove it.
With 3rd party software or with a feature that is built-in?
There are countries passing out laws that a camera on a phone must make that noise so people in the area know a photo is being taken. I was just wondering if AT&T Fuze was on that list.
theomni said:
With 3rd party software or with a feature that is built-in?
There are countries passing out laws that a camera on a phone must make that noise so people in the area know a photo is being taken. I was just wondering if AT&T Fuze was on that list.
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if the phone is on silent it wont or im sure you can do a tweak or registry change anyway
all right, thanks!
A friend of mine got the nokia n82 with a 5 MP camera. The problem that he finds with it is that the camera makes that noise through the speaker when he takes a picture with it. Even when his phone is on silent or when his headphones are plugged in. I don't think he's found a tweak for it yet.
I was just wondering if it was the same with the Fuze. If anyone who has it can confirm it, it will be greatly appreciated.
when "Joe" toke the picture for the business card it did make a flash sound. though i dont know if the feature can be turned off. but like posted before im sure someone here will be able to fix that no prob.
and on a side note has anyone got any new on the android OS working on the fuze.
BobMarley2k9
BobMarley2k9 said:
and if i remember correct it is a dark red color.
BobMarley2k9
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Woah... I was unaware of this. The ATT Fuze is dark red in color? As in, not black but dark red or is that optional?
Damn, just googled Milford, CT, and it would be an hours drive... Guess I'll have to wait until release to play with the Fuze
P.S. To the guy with the camera questions, every HTC phone that I know of has had the option to turn off the camera sound...
Coola said:
Woah... I was unaware of this. The ATT Fuze is dark red in color? As in, not black but dark red or is that optional?
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That's the same question I was about to ask. When you say dark red, do you mean as in the Blackjack II?
yes i do mean a dark red like the black jack II. it was ruby, dark burgundy color. i maybe mistaken cause i was blinded by the sole fact that i has the phone in my hand. lol
ill probably go look at i again this weekend or today. but i dont want to seem like that weird customer that comes in and never buys anything. i work sales and i hate that BS. lol
Black93300ZX said:
It's odd, my Fuze actually sat on a table and stayed in one position, didn't lean either way, just sat there with the way the back was. I had no problems with it. Also, I'm surprised to see you didn't like the symbols on top, most people I've spoken with (myself included) like the functionality of the symbols. Oh well, to each their own.
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Well there are two reasons I would prefer the numbers. First of all, it's more like an actual computer keyboard. That would make it more comfortable and normal feeling - at least in theory. Second - and more importantly - I type numbers more often than I type symbols. Having the convenience of not needing to press the function key would be very nice.
I suppose it could go either way though. I'm definitely going to try out the keyboard before I buy, and I'll likely try out the Sprint version (or unlocked HTC version, if I can get my hands on one for a few minutes without purchasing it) also just to make sure. With a fifth row, I'm sure it's an improvement over the four rows on my Tilt no matter which configuration though, so it's not even close to a deal breaker. Just a little disappointment.
Out of curiosity, why would you prefer symbols? I really can't think of a reason why they would be better than numbers, so I'm wanting to know from someone who has that opinion.
salimai said:
Well there are two reasons I would prefer the numbers. First of all, it's more like an actual computer keyboard. That would make it more comfortable and normal feeling - at least in theory. Second - and more importantly - I type numbers more often than I type symbols. Having the convenience of not needing to press the function key would be very nice.
I suppose it could go either way though. I'm definitely going to try out the keyboard before I buy, and I'll likely try out the Sprint version (or unlocked HTC version, if I can get my hands on one for a few minutes without purchasing it) also just to make sure. With a fifth row, I'm sure it's an improvement over the four rows on my Tilt no matter which configuration though, so it's not even close to a deal breaker. Just a little disappointment.
Out of curiosity, why would you prefer symbols? I really can't think of a reason why they would be better than numbers, so I'm wanting to know from someone who has that opinion.
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i think most people don't mind the number PAD because you can press Fn twice to do a number lock. And since the numbers are grouped together, theoretically it's easier to type series of numbers...ie. phone number
i didn't like the fact that 5th row # was removed (they added that 5th row for THAT REASON!), but then I can see other people's point as well...oh well, i've come to accept that fact, as long as Fuze doesn't make us wait any longer
I have had my Fuze for about 2 weeks. Never dropped it or anything, in fact I baby my phones to the point that the wife makes fun of me for doing so . Anyway, right below the slide-out keyboard, I noticed two small chips about an inch apart from each other. One below the wifi key and one below the internet key. It also looks like the inner lip of that part is also starting to show wear. This is under light to medium use, mind you. I am thinking about exchanging it, however if this is a common problem, I would rather just get a different phone.
Add in the fact it took me a few days to get the phone exactly how I want it. Anyone else having this issue?
I don't think they would admit it if they were.
...just kidding.
As a matter of fact, I found those two chips!
I will have my phone 3 weeks come friday...
You mean you have chips in the exact same spot?
Unless you are withing 30 days, cosmetic damages are not considered valid exchange reasons. Hope you have insurance.
I only had the phone 2 weeks. the guy at the ATT store said to come back tomorrow when a manager was there to do an exchange. Even if I had problems, I paid with American Express. My problem is if it is a design flaw, a replacement would only be a temp. solution.
After reading this thread I looked at mine, which I've had for around two weeks and I also see a small chip right under the 'internet' key.
It's matte black so it does stand out, but I had to look for it.
WTF??
Chip under PTT button
Oh wow, I just noticed a chip right under the internet button. It seems is positioned right under the left side of the PTT when the slider is closed. I baby my phone like nobody's business. Had the Fuze since launch.
Well, if it is a design flaw (which it seems to be) it seems like it is something HTC needs to handle. Exchanging one from ATT will only result in the same thing happening.
yeah i have it too but its soooo small to notice right now and i have had my fuze for about 2 weeks too.
If anybody else is having this issue let us know. This is something that needs to be brought to HTC's attention, especially for a $400 phone.
Mine is also chipping under the OK, CV, spacebar, and Wifi
I am thinking about returning it to AT&T, but hate to have to add everything all over again, especially if the new one will do the same thing. I contacted HTC and suggested I just exchange it...anyone else going to do that as well?
hchavarria said:
Mine is also chipping under the OK, CV, spacebar, and Wifi
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I got my Fuze from Amazon less than 2 weeks ago, and am noticing the exact same thing on mine, though the one under the WiFi is the only one you can really see, and even it's hardly noticeable (I never even noticed this until I saw this thread, that should give you an idea of how TINY they area). I'll keep an eye on it, but don't plan to exchange it unless this spreads or the chips get worse.
Edit-I baby mine like crazy too, as do most of you on here it seems. That fact, and the fact it's happening in the SAME spots on everybody's Fuze says to me it's a manufacturing defect, and hopefully this is the extent of it. Thankfully so far it's basically unoticeable, though on a phone at this price level there shouldn't be any such defects, no matter how tiny they may be.
I too hope this is the extent of the defect. If it does get worse, I will just contact HTC and explain the situation.
I second this:
under the internet key, calendar key, very tiny spot under wifi.
As i have babied mine, seems like an design issue as well.
Looking from the side profile, you can see that the surface underneath the volume key are touching the side, so it may be the cause that scratches the surface. Can someone starts off a petition?
I already contacted HTC about this issue, however for now the only option would be to exchange it where you bought it. As I mentioned before, if it is (and I would assume it is) a design flaw, it will just happen again with a new one. The only thing I can think of is waiting to see how extensive the damage becomes and if it gets real bad, to return it to HTC.
I gave HTC a link to this thread as well to show them others are having the same issue.
Same problem here on my Fuze, under the Wifi button. I've also had my phone for a little over two weeks and take extremely good care of it. For the WiFi button area of the phone, the only thing I can see is that this is right where the top line of the lower controls (like the line that separates the screen from the home button) hits. And the phone appears to have enough give that when you push down on the home key it constantly hits there. Thats what I am guessing is doing it.
Just a thought...
Hey guys I am super anal when it comes to my phones so I believe I qualify to make an educated guess about this. lol. First of all I noticed the same exact "chips" very soon after I recieved my phone.
At first I too believed them to be wear marks but after further examination I came to the conclusion that they must be production flaws, such as break off points of the plastic mold or something.
I believe this because I simply havent used the phone enough to cause the marks not to mention the mark under the space bar doesnt ever touch the back of the screen. Seeing as everyone has the marks almost exactly in the same place gives more credence to it being a production flaw.
Now moving on to the more frustrating and serious flaw. If you guys look real close I bet you find dust pieces under the glass and against the lcd. I can live with the chips, but I can't stand the dust.
I'm on my 3rd Fuze for warranty reasons, and the 2nd one I got was returned because of this problem. Does anyone have a good camera to post a macro photo for illustration? I would do it but my current handset does not have this issue (and i hope it never does!)
I am extremely disappointed in the quality of my AT&T Fuze quality. The clear plastic laminate covering the soft keys at the bottom of the phone is starting to peel off after only 2 months at the HOME and BACK button corners.
This resulted in a razor sharp edge to protrude from the phone at the Home button. My wife went to answer a call and when she pulled the phone up to her face it resulted in a very deep slash to her right cheek. I was surprised on how badly my phone cut my wife. We couldn't get the bleeding to stop as it put a deep cut into the side of her face. I called AT&T and informed them of what happened and requested that they replace the phone but they say this issue is not covered under warranty. The idiot on the phone implied that I must have dropped the phone. The request to talk to his superior got me little results.
FYI...even with the $5/mo. insurance AT&T tried to tell me that I would have to pay a $125 deductible for a replacement unit. You cannot SuperGlue these corners back down without risking also gluing down the soft keys or I would have tried to fix the phone myself. I even threatened to take the 30 lines my company has with AT&T wireless (we average $150/mo per line) back to Verizon Wireless if they did not replace my phone and still they could care less.
My next move was to call HTC America this morning but they too were of no help. I was transfered to some product specialist who claimed they had no record of such an issue. So I am stuck with a very expensive phone that is falling apart.
Since AT&T was so rude and unhelpful I am taking all 30 of my employee's lines plus those of my family back to Verizon and it will be the last HTC product I buy. High performance phones but dare you have any problem I learned the hard way that AT&T nor HTC are willing to stand behind their product. I hear that the Samsung Omnia is supposed to be a great smartphone and I've had good luck with Samsung products. The Omnia lacks the VGA screen but boasts a 5MP camera...at this point I'll take if over an overpriced HTC product that begins to fail soon after purchase! I also remember how Verizon was almost always too willing to replace a quirky smartphone every time I had an issue.
I have to believe that others must be having the same defective issue with their Touch/Touch Pro/Fuze screen or soft keys peeling off. If so we need to gang up on HTC to do the right thing and replace these phones!!!
ummmm.... The "soft keys" are the virtual buttons on the screen at the bottom. The HARD KEYS are the Home and Back, etc.
I could see them warping from sun/heat, water/sweat exposure and possibly a glue failure where the edges roll/lift up.
I expect half your issue is dealing with the wrong people the wrong way. Regardless of how/why the laminate is rolling up, there should be a repair kit at some level to replace that panel... (I doubt that you could do so without disassembling the phone) HTC OEMs the phone to AT&T/Sprint/Verizon and it is AT&T/sprint/etc's responsibility... not HTC.
Call their support line and immediately ask to speak to their supervisor, get their name if they do not do so, hang up and call again until you get transferred. Explain that you have something to the effect of manufacturer's flaw and you want a REPLACEMENT or REPAIR on your relatively new phone as the way it is now it is potentially safety issue.
Arguing with the $7.00 phone reps accomplishes nothing...
more megapixels mean better!!!!
I remember dealing with customers like this at Best Buy when i worked in the Geek Squad (not a pleasant era of my life). They come in hooting and hollering off the bat and no one wants to help them. I was willing to fight for the customer %99 of the time, but when your in my face and start the conversation with "first things first" you get no where.
Try being nice to the rep, charm can get you along way. Threats get you no where in most cases. Otherwise you become that guy who is talked about later on "hey remember that jack ass this morning? yeah he though he could get what ever he wants with that big vein popping out of his head. Classic! Ha Ha"
steeler560 said:
I am extremely disappointed in the quality of my AT&T Fuze quality. The clear plastic laminate covering the soft keys at the bottom of the phone is starting to peel off after only 2 months at the HOME and BACK button corners.
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It would be nice to see some pictures. The Dpad section looks to be one solid piece of plastic, so i'm curious as to how it actually separates.
sp00nix said:
I remember dealing with customers like this at Best Buy when i worked in the Geek Squad (not a pleasant era of my life). They come in hooting and hollering off the bat and no one wants to help them. I was willing to fight for the customer %99 of the time, but when your in my face and start the conversation with "first things first" you get no where.
Try being nice to the rep, charm can get you along way. Threats get you no where in most cases. Otherwise you become that guy who is talked about later on "hey remember that jack ass this morning? yeah he though he could get what ever he wants with that big vein popping out of his head. Classic! Ha Ha"
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Being unkind is unattractive, period. However, it's not the customer's responsibility to make you feel warm, fuzzy, and respected. When you work in customer service you're being paid money in exchange for turning angry people into not-angry people. You have to use your people skills and stop feeling so entitled. (From someone who's worked many years in customer service).
i kinda miss worded my self, i would try and work things out regardless of the attitude of the customer. I am VERY tolerant when it comes to people and i have been commented by co-workers on how well i handle things. When people become stubborn and don't listen to what you have to say is when things become difficult. If your nice i'll put a good word in to management to have a rule or two bent in your favor. I'm not saying if you act like an ass i will not help you at all, i just wont be going that extra mile.
Example, iPods. I would deal with dozens of ipods a week (and i mean 4 dozen on a good week). Some times they would be fully covered under warranty, and some times not. If it looks like your dropped it the warranty is void. Now if its not working, but has a minor dent like it was dropped, and they claim it worked post damage, then i may be able to pull a string or two to help you out. If i say it might not be covered and steam shoots out your ears and you throw it at me, well, i will tell you to leave. Telling me you will never shop at a best buy again has no effect on me. That just means i have one less jerk to deal with. I worked in one of the busiest stores in the are, and being so close to Philly and some other not so nice areas i had to deal with allot of scum bags.
What i am trying to say, be nice. It helps. What i am not saying is that i will dismiss your case if your mean or inconsiderate. If some one comes in and brightens my day, i will try and return the favor.
kgbeezr1 said:
It would be nice to see some pictures. The Dpad section looks to be one solid piece of plastic, so i'm curious as to how it actually separates.
I have heard about the button area rubbing on the corner of the screen and causing the laminate to come up, particular on the corner of the home key. Therese a few threads in here about that. That whole pad i believe is held in with some 2 sided tape and i think some got out with a crooked pad.
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I just hope your wife is fine now. I would second what Radimus said in the second post in this thread. Keep calling and try to reach a supervisor, who, most of the times, will understand your problem. What I have learned from speaking to AT&T reps is, that each one is different. Some are really willing to help, while others just doing the job because they have to. If the supervisor does not help, ask how you can formally lodge a complaint or file a report about your issue.
Something worth noticing is that the sales rep make notes - maybe not always, but they do - about what the customer called about and what was the result. So, deal with them in a way that would make things fall on your side in the future. I can certainly understand how frustrated you would be.
This is wired, because I thought I was the only one who's phne that happen to. I was trying to figure out what I did wrong. But now since this came up, I know it is the ATT Fuze phone this is happeing to. Maybe if some how we keep telling them they will figure it is there fault. I take very good of my phone, so I know it is next from heavy use. PLus just like you, I had it for ONLY a couple of months.
sp00nix said:
I remember dealing with customers like this at Best Buy when i worked in the Geek Squad (not a pleasant era of my life). They come in hooting and hollering off the bat and no one wants to help them. I was willing to fight for the customer %99 of the time, but when your in my face and start the conversation with "first things first" you get no where.
Try being nice to the rep, charm can get you along way. Threats get you no where in most cases. Otherwise you become that guy who is talked about later on "hey remember that jack ass this morning? yeah he though he could get what ever he wants with that big vein popping out of his head. Classic! Ha Ha"
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Perhaps the problem with AT&T customer care is that they think just like you. Nowhere did I say I was "hooting and hollering off the bat..." I was calm and courteous that was until 1) the jackass giggled when I told him that my wife was slashed by the phone 2) I learned the representative accused me of dropping the phone and made a note on my account that I said the phone was dropped. This phone was never dropped and not once did it come up in our call so why make a note on my account that the phone was dropped? I'll tell you a lazy service rep that took the easy way out . By the time he transfer me to a manager it was no use...she immediately noticed in my account notes that the rep noted that I had dropped the phone when I never did! I think in my case I had every reason to be upset.
UPDATE: I did get AT&T to replace the Fuze but it was only when the local AT&T store called in and said that the phone was not holding it's charge. Now, the scary part. The representative on the phone who works in the warranty department asked to speak to me and said that they were shipping out a replacement Fuze. IF they find anything on the phone that they consider "physical damage" I will automatically be billed $499 on my AT&T Wireless account with no chance for refund or opportunity to dispute.
The replacement phone has not showed up yet, but I am almost tempted to send it right back in fear that I will get charged $499 for this laminate issue. How do I know that they won't call the issue "physical damage?"
I never had these issues with Verizon and am thinking about shipping the phone right back, sell my Fuze on eBay for whatever I can get for it and run back to AT&T. I also politely called and e-mailed HTC America (for those here that assume every customer has anger issues.) No reply to my e-mail or voicemail despite sharing with them photos of my wife's injury.
extensive said:
more megapixels mean better!!!!
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NO it doesn't but if AT&T won't take care of the problem I'll switch back to Verizon and the Omina has better specs than the Verizon version of the Touch Pro...
The only thing that irks me more than people who hoot and holler is people who threaten, "If I don't get my way, I'll just switch to..." Do you actually think companies care? For every customer they lose, there are another 10 on the fence they can just convince to buy their product/sign up for their service.
BBowermaster said:
The only thing that irks me more than people who hoot and holler is people who threaten, "If I don't get my way, I'll just switch to..." Do you actually think companies care? For every customer they lose, there are another 10 on the fence they can just convince to buy their product/sign up for their service.
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The only thing that irks me more than people who hoot and holler is people who don't read a thread before replying. I never hooted or hollered at anyone, though I had every right to do so. I never "threatened" anyone at AT&T or mention pulling our phones...I know they don't care if my company leaves AT&T or they would have taken care of the issue. I just stated what my intentions were since AT&T and HTC refused to help.
Hmmm...do you work at AT&T as a Customer Care rep? Did you work Saturday afternoon? Are you that rude agent I had to work with? Darnell Walker, is that you????????
To help steer this conversation in a slightly more productive direction;
got any pictures of the damage in question? i'd just like a reference for the future if it starts popping up on my end.
Da_G said:
To help steer this conversation in a slightly more productive direction;
got any pictures of the damage in question? i'd just like a reference for the future if it starts popping up on my end.
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I will be sure to get you a few pics in the morning...thanks!
SUE!!!!!! I would sue HTC and or AT&T for the injury to your wife. Then once you get what you want out of them, then switch to Verizon.
i should prolly take pictures of mine. its doing the same thing. its very slight but very pokey. if you slide you finger across it, it stabs you.
I wouldnt really worry about AT&T billing you for the damaged phone. I probably did 3 or 4 warranty replacements over the last few years and ALL of the phones looked like they went through hell. My tilt didnt align properly and had paint chipping everywhere, also a lot of spots where it kissed the concrete. They took it back just fine.
SUE Them and Look for Overseeing Agencies.
You should sue them. Orrrrrrrrrrrrrrrrrr........
You have a case here if you did not dropped the phone.
You can find direct contact to the president or regional manager (you need to insist and insist, it is not going to be easy, all the down line will tell you they can help, just don't loose your time and talk to the BIG GUYS), and ask for a meeting, once you show evidence they WILL REPLACE IT.
JUST write down the date you first NOTICED THEM about the issue, so they CANNOT say that you did not in TIME.
IF you CANNOT succeed, then I'M SURE AS HELL there's GOT TO BE an AGENCY where you can COMPLAIN ABOUT THEM (Like FCC or Whatever that will put them Penalties, and at that time they WILL BEG YOU to PLEASE let them REPLACE IT for YOU) and you will see how fast they will move.
I've Been Manager and Owner of my Own Business, Contracts, ETC. since 17, I hope my experience HELP YOU on HOW to CLAIM your RIGHTS as a CONSUMER.
AND REMEMBER TO BE GOOD and SOFT with your words, LOOK like as Responsible and Professional you can be.
Take Care.
the actual phone's laminate is coming off??? or are u guys talking about the included screen protector that doesnt seem to like to stick onto the phone around the corners.
I had to snip my screen protector with a nail clipper to keep it from ruining my pants. it started rolling back and became quite sharp.
Hi all. Wondered if im the only one with this issue...?
Basically, i have dust on the inside of the rear camera lense cover. The TF isnt that old, so if its like this now, god knows what its going to be like in a few months.
See attached pic.
Tried contacting Asus on Twitter, but they just ignore me
wonder if that cover will come off to clean it?
Ross.
You're not the only one with this issue. I looked at mine a few weeks ago and there wasnt a problem but I've looked again today and there's clearly bits of something under the glass/plastic covering. Looks like it might have surfaced due to static or something. I also have the right speaker louder than the left issue. I'll wait a bit til the supply problems are sorted and then RMA it. You won't get a reply on twitter or facebook or anywhere else that isnt a designated support place. I honestly dont see why you're surprised by this. You will have to go via their website or use the right support number for your country and ring them up. Much less hassle via the site though.
Yeah, mine has dust too. Funny because I just noticed it last night. I don't think that it affects the photos, but I'm not sure if it came that way or is building up.
non here after 2 weeks.
I would have thought they could have at least DM'd me and said "sorry your having probs, please call xxxxxxx number to discuss". Im in the UK, and have contacted both asus and asus uk.
any comunication methods seem to be failing them, no contact about dosk payments, shipment dates etc. its a fantastic device, let down by niggles like this.
dont want to be sending back yet as probably wont get one in return for ages.
I just checked on mine and I notice one decently large spec of dust underneath already. Yet another issue to add to the list of ongoing issues :\ I'm debating whether I should just return it to Walmart and wait to order another down the road when they are having better quality control.....or if I should just wait an RMA it. I just hope that they will provide an RMA.
rmclardy said:
I would have thought they could have at least DM'd me and said "sorry your having probs, please call xxxxxxx number to discuss". Im in the UK, and have contacted both asus and asus uk.
any comunication methods seem to be failing them, no contact about dosk payments, shipment dates etc. its a fantastic device, let down by niggles like this.
dont want to be sending back yet as probably wont get one in return for ages.
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Yeah, but once they reply to one person, everyone then expects a reply, and they wont have the man-power for that. If people use the proper support avenues then they can manage their work force properly. Otherwise before long it's 10,000 pissed off people rather than 1, for almost no reason.
I also have a lot of dust under the camera cover, however its almost a non issue as I will rarely take pictures with my tablet, and I installed a screen protector that I would lose and have to purchase and reapply.
SHORT STORY (can be omitted skip to questions):
Well I'm at the point of getting ready to take the charge in for service. It seems I have a termination problem on the main board. My phone shuts off randomly not ROM related but actual hardware (if i bump it it turns off). My battery and phone contacts are clean and making solid contact with each other as well. This brings me to my next observatory task of opening the phone. While I was open in the phone I noticed there was 4 cracks on my chrome rim (probably due to the 10ft drop to solid concrete, just a after thought). So there was no way to take it apart without fully destroying the rim. Which was upsetting because i was looking forward to seeing the beast and trying to solder it back together and\or look into a intuitive\ revolutionary (as apple would put it) way to fix the backlights brightness. Kinda all bummed out and stuff I tried to put the screws back and who would have thunk you had to shrink ray your hands so you could hold the screws. Well trying it with all fat chode like fingers I screw managed to slip from my grasp. It bounce on my hard floor a couple times, followed by that awkward silence where you know should have been a bounce and your still waiting to hear it, but nothing. O.0 So now I am missing a screw...
To the point questions\ concerns:
1. Can I bring this to tech support to ultimately get a refurb (huh), with out a screw? Or do I have to take my sammy Rogue (yea that "feature" phone) apart and steal one of it's screw and paint it black (there is a little difference in the screw probably will strip the phone).
2. Beside the obvious return to stock and PIT blah blah blah. Is there anything I need to do? Like trim my memory card b\c of the folders that say ROMS,KERNELS,MODs, etc... I don't plan on giving the card to them unless they ask for it.
3. I should probably mention, that the battery is starting to get so hot i cant hold it sometimes. and have to take it out and find some kind of heat sink to cool it. This has happened mainly when charging but has happened when idling and on stand by too.
4. should I call them or take it in? Which would prove better results in getting a refurbished or new phone? (either way I don't expect much from these sexist bastards that can't appreciate a good looking male, seems like you need to have some boobs and a nice ass to get new phones from VW)
5. chances in switching phones? I love the charge. (even though there aren't many roms\tweaks, the developers that have past through have been outstanding, even when some of them didn't have a charge) I don't love the fact I paid full released price and 2 weeks later it is $200 cheaper and they pretty much decided they don't love us (although GB and talk of ics is nice) I'm sure verizon very much wants to abort the charge.
Call verizon. Explain to them your situation. Let them know your phone is constantly rebooting. You've tried checking battery, hard reseting device, and everything else you could think of. Ask for a warranty replacement as you were given a defective device.
Sent from my SCH-I510 using XDA
Are you out of your 1 year manufactures warranty?
and as for question 4 i would just call...forget takin it in..just tell them you dont have the time..they should send one if your still within your 1 years manufacture warranty that is...
You just call Verizon and give them a reason where they can't help to fix over the phone, they will give you a replacement. In my case, I think something wrong with my phone cause it drain battery like crazy and I just want another one. I told them the screen is not respond to my touch anymore. I have to hit 4/5 times before it registered. That's it I got a new one.
I believe it still is within the manufactures first year. I got it just before we lost unlimited data. I guess I will call them then.
scarygood536 said:
I believe it still is within the manufactures first year. I got it just before we lost unlimited data. I guess I will call them then.
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Thats your best bet. Im sure they'll ship you a new device. Keep us posted.
Sent from my SCH-I510 using XDA
scarygood536 said:
I believe it still is within the manufactures first year. I got it just before we lost unlimited data. I guess I will call them then.
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Yeah for sure..Call ASAP before you get the update with the diagnostic tool.. Then they can say no there is nothing wrong on their end and not send you one. Just call and complain about the phone rebooting randomly (and cant create the problem, it just happens) and that you want them to send you another cause you didnt pay $$$ for a device to do this blah blah blah... then say you tired factory wipe and everything and your fed up and want a replacement...shouldnt be a problem at all...and again if they say go to the store tell them to PISS OFF you dont have the time for that..let us kno how it turns out
scarygood536 said:
usually when i call verizon they say we cant do anything b\c you are not the account holder regardless if the account holder is sitting next to me and i know their SSN#, account info, any other personal id... I will try tomorrow after work b\c i'm too tired to put up with b\s after work and i'll probably get a camel jocky for my representative
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Dude you're funny. I hope you get your replacement. Oh and I think any SD card would do.
Sent from my Kindle Fire using xda premium
scarygood536 said:
usually when i call verizon they say we cant do anything b\c you are not the account holder regardless if the account holder is sitting next to me and i know their SSN#, account info, any other personal id... I will try tomorrow after work b\c i'm too tired to put up with b\s after work and i'll probably get a camel jocky for my representative
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lol..call in to Verizon (611) and tell them that you (your name) need to added to the account and create a password for the account..i am not the primary account holder on my ****, my mom is. So I had my name put on the account and had a password created so now reps ask for the pass i give it to them and we move on to the problem...
EDIT:if they still give you a problem about adding a name then have the primary caller call 611 and tell them to add your name so you dont have to go thru stuff like this..
jager420 said:
lol..call in to Verizon (611) and tell them that you (your name) need to added to the account and create a password for the account..i am not the primary account holder on my ****, my mom is. So I had my name put on the account and had a password created so now reps ask for the pass i give it to them and we move on to the problem...
EDIT:if they still give you a problem about adding a name then have the primary caller call 611 and tell them to add your name so you dont have to go thru stuff like this..
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Lol for me my dad is the account holder but he doesn't know how to do anything so I am the account manager. On their website it says that the account manager has full access to the account, so you could just log into the primary's My Verizon and make yourself a manager.
scarygood536 said:
While I was open in the phone I noticed there was 4 cracks on my chrome rim (probably due to the 10ft drop to solid concrete, just a after thought). So there was no way to take it apart without fully destroying the rim....So now I am missing a screw...
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So, you dropped your phone on concrete with enough force to damage the internals (which I'm guessing is the cause of all the problems), disassembled it and lost a screw in the process, and now you want to try and get a replacement under warranty due to manufacturer's defect?
Good luck. Just don't be surprised when they back charge you for the cost of the device when they realize you've exchanged a phone you've destroyed. You've voided the warranty several times over so they've got plenty of cause to hit you with an out of warranty fee.
Oh my..
charlie_c said:
So, you dropped your phone on concrete with enough force to damage the internals (which I'm guessing is the cause of all the problems), disassembled it and lost a screw in the process, and now you want to try and get a replacement under warranty due to manufacturer's defect?
Good luck. Just don't be surprised when they back charge you for the cost of the device when they realize you've exchanged a phone you've destroyed. You've voided the warranty several times over so they've got plenty of cause to hit you with an out of warranty fee.
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Ha.. I did that once. I kicked the grapefruit juice out of my box they sent my phone to me in and so I was like, why did you send me a busted up box with a phone that doesn't work?? They were very polite about the exchange (of course, this was only like the third day I'd had it). I went to church after so I think it all evens out.
cliMAKtic said:
Ha.. I did that once. I kicked the grapefruit juice out of my box they sent my phone to me in and so I was like, why did you send me a busted up box with a phone that doesn't work?? They were very polite about the exchange (of course, this was only like the third day I'd had it). I went to church after so I think it all evens out.
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Lol, my friend got an old out of warranty second hand PS2 replaced by writing to Sony and pretending to be a very upset 12 year old. These things do work sometimes
charlie_c said:
So, you dropped your phone on concrete with enough force to damage the internals (which I'm guessing is the cause of all the problems), disassembled it and lost a screw in the process, and now you want to try and get a replacement under warranty due to manufacturer's defect?
Good luck. Just don't be surprised when they back charge you for the cost of the device when they realize you've exchanged a phone you've destroyed. You've voided the warranty several times over so they've got plenty of cause to hit you with an out of warranty fee.
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I dropped my phone maybe 6 months ago, no apparent damage (internal or external) phone still worked great. At the time of the drop the phone was in a case. I'm not really sure how those cracks got on the outside of my phone but my screen is in perfect condition.. I never even disassembled any of it I got all the screws out and saw that if i tried to take it apart further i would have bigger problems, so I put back the screws and one fell out of my hands. I also found the screw, which managed to bounce onto a shelf of my bookshelf. So my charge works, just has a loose connection somewhere. Not surprising seeing how I work a construction job. The phone doesn't look that bad at all it looks barely beat up, besides the small cracks in the rim which you wouldn't know unless you really studied it. There should be no reason to back charge me anything.
cliMAKtic said:
Ha.. I did that once. I kicked the grapefruit juice out of my box they sent my phone to me in and so I was like, why did you send me a busted up box with a phone that doesn't work?? They were very polite about the exchange (of course, this was only like the third day I'd had it). I went to church after so I think it all evens out.
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i have to go to church for weeks to make up for some girls I've "dated". I hope i can even that out too. Verizon screws us enough, time to give a little back
scarygood536 said:
I dropped my phone maybe 6 months ago, no apparent damage (internal or external) phone still worked great. At the time of the drop the phone was in a case. I'm not really sure how those cracks got on the outside of my phone but my screen is in perfect condition.. I never even disassembled any of it I got all the screws out and saw that if i tried to take it apart further i would have bigger problems, so I put back the screws and one fell out of my hands. I also found the screw, which managed to bounce onto a shelf of my bookshelf. So my charge works, just has a loose connection somewhere. Not surprising seeing how I work a construction job. The phone doesn't look that bad at all it looks barely beat up, besides the small cracks in the rim which you wouldn't know unless you really studied it. There should be no reason to back charge me anything.
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Yeah I wouldn't worry about it at all since there's no major damage on the outside of the device...you should be fine
cliMAKtic said:
Ha.. I did that once. I kicked the grapefruit juice out of my box they sent my phone to me in and so I was like, why did you send me a busted up box with a phone that doesn't work?? They were very polite about the exchange (of course, this was only like the third day I'd had it). I went to church after so I think it all evens out.
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charlie_c said:
Lol, my friend got an old out of warranty second hand PS2 replaced by writing to Sony and pretending to be a very upset 12 year old. These things do work sometimes
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People complain about the cost of everything going up, and this is precisely the reason why insurance and other services go up in price. The replacement devices aren't free, and the cost of replacement has to be made up somehow. Congratulations for feeling good about dicking over the honest people in society.
imnuts said:
People complain about the cost of everything going up, and this is precisely the reason why insurance and other services go up in price. The replacement devices aren't free, and the cost of replacement has to be made up somehow. Congratulations for feeling good about dicking over the honest people in society.
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Hey, I don't condone it and it's nothing I've done myself, but people that rationalize that kind of behavior don't understand the harm of it probably. Kind of like SUV drivers that complain when gas prices go up...
imnuts said:
People complain about the cost of everything going up, and this is precisely the reason why insurance and other services go up in price. The replacement devices aren't free, and the cost of replacement has to be made up somehow. Congratulations for feeling good about dicking over the honest people in society.
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Right on the money. People blame the companies over rising prices but they don't realize that profits stay about the same. Kind of like what is driving up medical costs... Frivolous lawsuits by butthurt idiots.
Sent from my handheld Linux computer using electromagnetic radiation.
I don't mind using my warranty, I paid for because I knew my phone would break all my phones, except my samsung phones, stopped working before i even put them through the rigorous days on a construction job. I rather spend the down payment on it than having to buy a new phone full price. I've been dicked by verizon (ex. buying replacement phones a couple months after getting a paid replacement) though so i don't feel bad getting a new device for free.
i don't deny people getting phones for free just to get new ones is wrong and screws over the honest people, but verizon in my eyes, while being a loyal customer for about a decade or so, hasn't been really that honest of a company. Like the whole data plan needed phones. My mom and sister both had the same phone, one need a data the other didn't (due to the timing of when they got the phones)... All the phone had was verizons "mobile web" on EVDO pretty usless itself. But the data plan was forced upon one of them for profit gainsb(data was even blocked on our account at the time). This doesn't even include the trying to charge to transfer contacts and bs fee's fee's. If Big Red didn't have all the members and didn't get the best signal in my area i'd be on a different carrier.