[Q] nexus 5 microphone broken? Only noise in video, skype,etc - Nexus 5 Q&A, Help & Troubleshooting

Hey team, I haz a sad.
I got my Nexus 5 on Thursday last week and have been very pleased with the shape, the way it handles, and with KitKat. THus I was very excited
to take it out and play with it over the weekend.
I was trying out the camera, the GPS, etc. I shot a short video as well. When I tried to play the video back, I got maybe 5 seconds of good audio, then just static/noise for the rest of the video. Weird, I thought. I tried again, same thing. THen I noticed my voice search was no longer working. Then I tried a test skype call, you know, the call testing center. The playback of the test call was just static as well. I think my microphone is broken...
Is there any setting or combination of settings I could try to fix this before I call Google support? I've been all over the googles and g+ looking for similar issues and haven't seen anything... maybe I just got a bad one?

gdflash said:
Hey team, I haz a sad.
I got my Nexus 5 on Thursday last week and have been very pleased with the shape, the way it handles, and with KitKat. THus I was very excited
to take it out and play with it over the weekend.
I was trying out the camera, the GPS, etc. I shot a short video as well. When I tried to play the video back, I got maybe 5 seconds of good audio, then just static/noise for the rest of the video. Weird, I thought. I tried again, same thing. THen I noticed my voice search was no longer working. Then I tried a test skype call, you know, the call testing center. The playback of the test call was just static as well. I think my microphone is broken...
Is there any setting or combination of settings I could try to fix this before I call Google support? I've been all over the googles and g+ looking for similar issues and haven't seen anything... maybe I just got a bad one?
Click to expand...
Click to collapse
I'm having the same problem! Any luck fixing it?? What is interesting is that if I call a number and I turn the microphone mute on and off, I can hear that when it is on mute there is less "fuzz" white noise. It is as if the microphone is picking up something, just not actual noises...

If you hven't flashed anything (ROMs, recovery, etc) and your phone is COMPLETELY FACTORY STOCK, you could try seeing into a factory reset for the phone. Some may have issue with software to produce the static noise. But, if the reset doesn't work, then it's the hardware and you need to return it for replacement through Google. If you have flashed custom software, then it may have been a bad flash or something related. Tell me more about what you have on you phone.

Related

static clicking noise

does anyone have any static clicking noise? for example b4 some sort of sound comes on u hear a little static click from phone, or right when about to call, u click call and a clicking static noise clicks once or twice then calls? everything runs perfect, but this noise annoys me so much? is there a fix for this or do i need something?
no idea what you are talking about :/ if you add ROM, device (Fuze, sprint touch pro, Touch pro Europe,etc.) and Radio (stock or not)
I'm guessing it's a radio problem but that's just my minor educated guess. Also when does this happen? phone call, sms, before ALL sounds?
i've tried many different radios same problem, usually occurs right b4 sounds occur, say i click on a contact ill hear this static click and etc
Not sure what you're asking, so please clarify. Also this doesn't belong in the rom development forum. I'm moving to the raphael general forum.
for example, when sounds are coming out right b4 they do, a static clicking sounds comes out of speaker. for example, i press call, right b4 the call starts i hear click then it begins dialing. the voice and talking is flawless but that clicking noise is just annoying me
I get the same sound on my Fuze. it is very annoying. I hear it before most sounds and if I enable event sounds I hear it on almost every screen touch. It sounds to me like the speaker is being "powered up" in some way. I think that it is also a cause of battery drain. Since I turned off the event sounds the battery lasts much longer.
One other thing that I noticed is that back of my device near the speaker would get hot when I heard this sound a lot.
I am using NATF 2.3 ROM but it happened with 2.2 also. I have not changed the radio.
IF anyone has any advice I would appreciate it, as the first posted stated, it is annoying.
cj
I had similar issues with my phone a while ago. I took it back to the ATT store and they said not to worry about it, unless it got worse. I've since completely reset my phone and started from scratch and it doesn't do it any more. I used to get it alot with opening and closing the keyboard, but also with screen touches too. But, knock on wood, it's not happened since I reset my phone.
yes, chris thats exactly it... let me try event sounds and see if i have same issue there.
cant remember but i dont think i had it in romeos 1.4 and difinately did not have it when i first started flashing or the stock rom that came with it... not sure if its something now in these new roms. i just dont want to flash my phone right now bc i have it set up the perfect way for me, as its fast. responsive..... but if its last resort i will go back to romeos 1.4 to experiment it out
bumping this thread to try and get some further assistace
bumping this thread to try and get further assiastance
ahjdmarchi said:
does anyone have any static clicking noise? for example b4 some sort of sound comes on u hear a little static click from phone, or right when about to call, u click call and a clicking static noise clicks once or twice then calls? everything runs perfect, but this noise annoys me so much? is there a fix for this or do i need something?
Click to expand...
Click to collapse
I've been hearing this sort of noise myself, and I have the AT&T stock Rom on my Fuze. I hope it's not another bug with the phone, for I can not return mine (past 30 days & phone return limit). It's not that bad so I ignore it. I only hear it before it rings, not during my calls so it's ok.
Please go to Start, Settings, Personal, Sounds and Notifications and disable screen taps!
karloe said:
Please go to Start, Settings, Personal, Sounds and Notifications and disable screen taps!
Click to expand...
Click to collapse
lol its a little more complex than that.... it seems like the speaker has to turn on or sumtin, its weird. like states in a previous comment, its right b4 any sound occurs, but during calls etc it is perfect.
Yep, I had that noise on both my original and replacement Fuze's.
Sounds like GSM buzz on the speaker - like when you have your phone next to a T.V. and you get a call or text.
I had this noise on the first fuze I got, 2nd and 3rd did not have it.
It sounds to me like the sound chip is in 'deep sleep' mode, and when the wake event is triggered, some voltage is getting passed on to the speaker, hence the short 'click' noise, which only occurs at the start of audio streams (the sound chip goes back into sleep mode shortly after playing the sound, which is why you again hear a click later)
If you don't hear any clicking in a steady stream of sound (like playing an mp3) this is pretty likely to be the cause.
is there any fix for this or anything we can do to avoid the clicking? its just an annoying sound even though im starting to get sued to it still frustrating lol
Fix Please?!?1
yes i need a fix please this is annoying... i might go back to the g1 if i cant find a fix
i think i have narrowed the problem down, im going to reflash my phone and will post an update in the next 20-30 minutes
Any updates on this? I get it constantly (before calls and other alerts, just before playing a song, when playing Teeter...)
Has done it on the original 3 (au) firmware, the 2nd update of the 3 (au) firmware, Elite RC2 and ROMeOS 1.5x and 1.7x.
Never gone away
UPDATE:
if u are having this issue, please call your cell phone company, and ask for a trade... its a sign of speaker going bad... i got new one and problem is fixed.

Sound Bug - Bottom speaker sound going through ear speaker/not working at all.

Occasionally the sound in the bottom speakers will stop working and some apps will play through the ear speaker instead. When this happens Google Music, Youtube and some other apps won't work at all. For example pressing play in either of those apps does nothing, as in the play button never changes to a pause button. My alarm app on the other hand plays through the ear speaker instead of not working at all. The ear speaker sound volume is very quiet and doesn't appear to be controlled by the media volume either.
The only remedy that I've been able to find for this is a phone reboot
Wanted to bump this thread -
I originally thought this issue was related to Bluetooth because I use multiple bluetooth devices, but this has happened again recently when I didn't use any Bluetooth devices.
I have the exact same issue, and it's occurrence is random. This started happening a month back. I'm guessing this is due to some software update or something, but its really annoying and the only fix is a reboot.
Anyone has any ideas, whats going on ?
It's been happening multiple times a day lately! It's gotten substantially worse over the past month. I was watching a video, sent a text and when I went to resume it wouldn't play - low and behold the bug came back.. definitely appears to be completely random.
i think that there is somthing with your connection
angelo27093 said:
i think that there is somthing with your connection
Click to expand...
Click to collapse
With my connection to what?
Sent from my SAMSUNG-SM-G930A using XDA-Developers mobile app
This problem is driving me crazy
I have the exact same issue. Factory reset and update to newest firmware didn't help any idea?
Wash your phone. And wait till it dry.
I (and other person that I know) have the same issues.
No sound from bottom, and sometimes during the call no audio (I can't ear evrything and the other don't ear me).
Now I'm tring the mobile phone in safety mode.
And I've seen (for the edge version) that next android could fix the problem.
Someone have any update?
Have you tried the safety mode?
Im pretty sure its caused by Facebook messenger and Skype
From what I can tell, this seems to happen when you are playing any kind of audio, such as a video or game, and then receive a notification. You then go to the notification to respond to it and go back to your app that was playing the audio and the issue appears. It seems to be an issue, at least with me, whenever notification is received and subsequently answered.

Intermittent Loudspeaker Issue

I haven't seen anyone else reporting this issue, but (unlike the distortion issue) I am also having an issue with my loudspeaker. It only works some of the time.
I've missed notifications, alarms, and had issues listening to music, getting Google Assistant to talk, and watching youtube. Sometimes my Pixel just makes no sounds. When I notice it, I can often get audio working by trying several different audio producing apps, although I have had times where I simply have to wait, and the next time I try (maybe hours later) the audio is working again.
Has anyone else had this issue? I've definitely not been very impressed by this phone, wish I could go back to my N5.

Call problem and various bugs

Hello Guys,
I'm having serious problems with my XZP
I bought it on september 2017, for 5 months worked like a charm.
After february 2018 he started to get mad without any reason, i wasn't able to make any call even pressing several time the call button in recent call list, after 40 sec the phone start to call also if was locked in my pocket.
Got slow for no reason during the normal use (switching tabs on chrome, opening apps ecc), and getting hot for no reason.
Checked the background apps and not found one that was using too much battery (I use same apps, i don't download suspicious app from play store/internet).
I performed a system restore by phone settings, all good, but after almost one month i've got the same problems.
I decide to return it back to amazon and take a brand new one.
New one arrived, after 1 month i've got similar problems, but, when I was trying to make a phone call, the phone made no tone, even if someone answered there was no sound on both phones, sometimes also after many attemps or reboots, i had the same problem, when my friend called me back, there was no issues.
During a phone call, if a tone was played (like the one at the supermarket for announcments) the microphone got mute without any reason and without notify on the dispaly, so i had to call back.
During a video, the screen freezed, i thougt that could be normal, but the video was saved with that problem(it's ridiculous that a "super camera phone" freezes for a 30 sec video).
The phone doesn't ring anymore, no notification sound, no system sound until you reboot it.
Now, I repaired the software with xperia companion (uploaded on the phone, clean), and after 20 days, i've just got similar issue: During a phone call, no tone and no voice at the answer.
Problem with audio, during listening to music or watching a video, if i receive a notification, the volume remains low and i have to pause/play to get the audio back.
With whatsapp, when i listen to vocal messages i get the same problem, also if i open the keyboard
I really don't know what i have to do, i cannot reset every month the phone because is buggy.
I wroted also to xperia support, but they suggested me to repair the software... again?
P.S. I use Huawei 2 Smartwatch, could be the source of my problems?
All the calls are intended as normal calls and not Voip
Thanks
danymally said:
Hello Guys,
I'm having serious problems with my XZP
I bought it on september 2017, for 5 months worked like a charm.
After february 2018 he started to get mad without any reason, i wasn't able to make any call even pressing several time the call button in recent call list, after 40 sec the phone start to call also if was locked in my pocket.
Got slow for no reason during the normal use (switching tabs on chrome, opening apps ecc), and getting hot for no reason.
Checked the background apps and not found one that was using too much battery (I use same apps, i don't download suspicious app from play store/internet).
I performed a system restore by phone settings, all good, but after almost one month i've got the same problems.
I decide to return it back to amazon and take a brand new one.
New one arrived, after 1 month i've got similar problems, but, when I was trying to make a phone call, the phone made no tone, even if someone answered there was no sound on both phones, sometimes also after many attemps or reboots, i had the same problem, when my friend called me back, there was no issues.
During a phone call, if a tone was played (like the one at the supermarket for announcments) the microphone got mute without any reason and without notify on the dispaly, so i had to call back.
During a video, the screen freezed, i thougt that could be normal, but the video was saved with that problem(it's ridiculous that a "super camera phone" freezes for a 30 sec video).
The phone doesn't ring anymore, no notification sound, no system sound until you reboot it.
Now, I repaired the software with xperia companion (uploaded on the phone, clean), and after 20 days, i've just got similar issue: During a phone call, no tone and no voice at the answer.
Problem with audio, during listening to music or watching a video, if i receive a notification, the volume remains low and i have to pause/play to get the audio back.
With whatsapp, when i listen to vocal messages i get the same problem, also if i open the keyboard
I really don't know what i have to do, i cannot reset every month the phone because is buggy.
I wroted also to xperia support, but they suggested me to repair the software... again?
P.S. I use Huawei 2 Smartwatch, could be the source of my problems?
All the calls are intended as normal calls and not Voip
Thanks
Click to expand...
Click to collapse
its your watch.
I cant determinely speak, but a normal XZP shouldnt act like that, also its been replaced once or twice in your case so it cant be the unit it self its some thing else, try to repair and not use the watch with it and see how it goes.
madshark2009 said:
its your watch.
I cant determinely speak, but a normal XZP shouldnt act like that, also its been replaced once or twice in your case so it cant be the unit it self its some thing else, try to repair and not use the watch with it and see how it goes.
Click to expand...
Click to collapse
Hi Mate,
I disconnected the watch while facing the low playback audio, immediately the audio get louder as it should.
The problem is the watch, now i will see if there are other case, if my watch is defective and replace it, or give away.
thanks!
after more than one month using Huawei watch 2 as standalone i didn't faced any problem descrived above...
damn watch.

Semi-Perm fix (no patch) for random sound change from clear to muffled/bass and back.

Thanks to @cstark27 for the Magisk Mod, and @S8rooted&tooted for troubleshooting a non-patch fix.
So there's an issue with our phones that makes the sound either sound clear, muffled (some call it bass heavy), and then it changes back and forth seemingly randomly. There are three things you can try without using the Magisk Mod, and all three seem to work with one that I personally found to work the best.
1. If you're playing YouTube videos you can pause/play the video. This seems to change the sound either way depending on how it sounds before pausing.
2. Raise volume to 100%, and then back down to where you want it. This seems to be consistent to have the sound be clear without the muffled bass sound.
3. (This is the best for me) Turn off any equalizers any apps have, and only have Google Play Music's equalizer on, and set to Normal without Bass boost or Surround sound on (as in the screenshot). There is a chance something starts the randomness again, and I found the best solution is to reboot, and then it will be good again for a good while (hence the title "Semi-Perm").
I've been using number 3 testing it in all apps I can think of that has sound/music from games to YouTube to simple apps that just make a click (even clicks can be different when the sound changes overall). I have yet to hear any sound change to muffled/bass, and even the top and bottom speakers seem even again. Pausing/playing, raising sound to 100% then back down, the sound is consistently clear.
Here's two links to the other thread with the Magisk Mod, so you can try either of these three methods, or try the Magisk Mod. Hopefully Google will sort it out when they release next months update/fixes.
https://forum.xda-developers.com/pi...agisk-mod-pixel-3-xl-muffled-speaker-t3911970
https://forum.xda-developers.com/showpost.php?p=79294970&postcount=15
PS - Another great step to take is to submit feedback through your phone if you have this issue. I've done it myself, so if Google keeps getting feedback, hopefully they will take quicker action.
I think I found the main trigger. It may be known already, but I just put the pieces together. Since if the sound gets muffled, and turning the volume to 100% then back down via the physical volume buttons, and the sound gets clear again, I decided to test how long the volume stays clear after a reboot since a reboot always seemed to produce clear sounds every time. It seems to be steady clear through all apps, videos, and sounds as long as I don't touch the physical volume buttons. The moment I change the volume via the physical buttons my sound starts acting up. Say I'm in an app, and I want to change the media volume. Well if I use the physical buttons of course the volume changes, but like I said the sound suddenly becomes unstable, and I notice the change from clear to muffled soon after, but if I use the volume sliders through the settings section I never have an issue. I did it a couple of times, and it's been very consistent, so now I just use a shortcut on my homescreen to adjust the volumes, and never touch the physical keys. For those having this issue please report back if you try these methods, so hopefully Google can patch it sooner rather than later.
https://support.google.com/pixelphone/thread/3551881
Found another trigger. All was fine for over a day without touching the physical volume buttons, and then I received a call. Took the call (didn't touch volume), and once the call was complete the next app I opened had he muffled sound. Same app I used tens of times since last rebooting. Rebooted again, and all is good again.
So far: Physical volume buttons, and voice calls are two triggers.
bobbyphoenix said:
https://support.google.com/pixelphone/thread/3551881
.
Click to expand...
Click to collapse
I've been keeping my eye on this thread, and came across a poster who said they "fixed" the issue by uninstalling the Phone app updates, and then reinstalling it. I've tried so many things that I almost gave up, but for three days now I haven't had the issue even after several calls. I haven't rebooted yet, so I don't know if it will stay "fixed" (I'm using quotes since I don't really know if it truly is fixed for good). The funny thing is I went to say thank you to the poster, but their post somehow is now gone. I don't know if they removed it, or a mod did, but the "fix" seems to work.
bobbyphoenix said:
I've been keeping my eye on this thread, and came across a poster who said they "fixed" the issue by uninstalling the Phone app updates, and then reinstalling it. I've tried so many things that I almost gave up, but for three days now I haven't had the issue even after several calls. I haven't rebooted yet, so I don't know if it will stay "fixed" (I'm using quotes since I don't really know if it truly is fixed for good). The funny thing is I went to say thank you to the poster, but their post somehow is now gone. I don't know if they removed it, or a mod did, but the "fix" seems to work.
Click to expand...
Click to collapse
Well this worked for several day, but I was watching YouTube, and had a phone call come in, and the issue came back. Retrying the "fix" didn't seem to work again. I deleted updates from Phone and YouTube, but I still get the issue. The only reliable temp fix is to reboot, and it seems good until a call comes in. Luckily I don't have that many calls, so sometimes I can go a day or so with good sound all around.
On a positive note I tweeted at Made by Google about this, and they replied saying that's not what they want users to have, and to DM them, so hopefully it will lead to a real fix by Google.
I think the random sound change isnt a bug, its automatic presets based on what type of sound it is, like sound for phone, sound notifications, different types of music etc etc.
boe323 said:
I think the random sound change isnt a bug, its automatic presets based on what type of sound it is, like sound for phone, sound notifications, different types of music etc etc.
Click to expand...
Click to collapse
Right, but there is a bug because the phone will apply the Phone app sound/bass to YouTube, but if you pause/play it, or turn the volume up to 100%, and then back down, the bass goes away. I agree with having presets, but they shouldn't mix/match when they feel like.
Since Google doesn't seem to care about this phone, or this issue, or their customers who bought it, as they haven't even bothered to acknowledge that it is happening I've trying all kinds of things, and keeping track of when it happens most. The latest "fix" that seems to be consistent is keep the in-call volume at 100%. Usually I keep it one notch down, but I was on a call two days ago, and had to turn up the sound to 100%. I forgot to turn it back down after the call, but ever since I haven't had the issue where the sound randomly changes from clear to muffled/bass. I've had sever calls since, and all is still good. I know when none of the volume controls are at 100%, and you get the issue, you can "fix" it by turning the regular volume to 100%, and then back down. So my theory is since the call volume is always at 100%, it is keeping the sound switching at bay.
I still can't believe after more than six months Google treats their customers so badly after paying $1000 (I did since I pre-ordered it). "Here buy our over priced phone now that will soon be half the cost, and then don't expect fixes for issues." Thanks Google.
bobbyphoenix said:
Right, but there is a bug because the phone will apply the Phone app sound/bass to YouTube, but if you pause/play it, or turn the volume up to 100%, and then back down, the bass goes away. I agree with having presets, but they shouldn't mix/match when they feel like.
Click to expand...
Click to collapse
I see what you mean, kind of gets tangled up in itself as it doesnt switch fast enough between the presets, when i get notification after notification really fast the phone the phone gets confused.
Its defo googles ai, i remember this bug from way back.

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