Call problem and various bugs - Sony Xperia XZ Premium Questions & Answers

Hello Guys,
I'm having serious problems with my XZP
I bought it on september 2017, for 5 months worked like a charm.
After february 2018 he started to get mad without any reason, i wasn't able to make any call even pressing several time the call button in recent call list, after 40 sec the phone start to call also if was locked in my pocket.
Got slow for no reason during the normal use (switching tabs on chrome, opening apps ecc), and getting hot for no reason.
Checked the background apps and not found one that was using too much battery (I use same apps, i don't download suspicious app from play store/internet).
I performed a system restore by phone settings, all good, but after almost one month i've got the same problems.
I decide to return it back to amazon and take a brand new one.
New one arrived, after 1 month i've got similar problems, but, when I was trying to make a phone call, the phone made no tone, even if someone answered there was no sound on both phones, sometimes also after many attemps or reboots, i had the same problem, when my friend called me back, there was no issues.
During a phone call, if a tone was played (like the one at the supermarket for announcments) the microphone got mute without any reason and without notify on the dispaly, so i had to call back.
During a video, the screen freezed, i thougt that could be normal, but the video was saved with that problem(it's ridiculous that a "super camera phone" freezes for a 30 sec video).
The phone doesn't ring anymore, no notification sound, no system sound until you reboot it.
Now, I repaired the software with xperia companion (uploaded on the phone, clean), and after 20 days, i've just got similar issue: During a phone call, no tone and no voice at the answer.
Problem with audio, during listening to music or watching a video, if i receive a notification, the volume remains low and i have to pause/play to get the audio back.
With whatsapp, when i listen to vocal messages i get the same problem, also if i open the keyboard
I really don't know what i have to do, i cannot reset every month the phone because is buggy.
I wroted also to xperia support, but they suggested me to repair the software... again?
P.S. I use Huawei 2 Smartwatch, could be the source of my problems?
All the calls are intended as normal calls and not Voip
Thanks

danymally said:
Hello Guys,
I'm having serious problems with my XZP
I bought it on september 2017, for 5 months worked like a charm.
After february 2018 he started to get mad without any reason, i wasn't able to make any call even pressing several time the call button in recent call list, after 40 sec the phone start to call also if was locked in my pocket.
Got slow for no reason during the normal use (switching tabs on chrome, opening apps ecc), and getting hot for no reason.
Checked the background apps and not found one that was using too much battery (I use same apps, i don't download suspicious app from play store/internet).
I performed a system restore by phone settings, all good, but after almost one month i've got the same problems.
I decide to return it back to amazon and take a brand new one.
New one arrived, after 1 month i've got similar problems, but, when I was trying to make a phone call, the phone made no tone, even if someone answered there was no sound on both phones, sometimes also after many attemps or reboots, i had the same problem, when my friend called me back, there was no issues.
During a phone call, if a tone was played (like the one at the supermarket for announcments) the microphone got mute without any reason and without notify on the dispaly, so i had to call back.
During a video, the screen freezed, i thougt that could be normal, but the video was saved with that problem(it's ridiculous that a "super camera phone" freezes for a 30 sec video).
The phone doesn't ring anymore, no notification sound, no system sound until you reboot it.
Now, I repaired the software with xperia companion (uploaded on the phone, clean), and after 20 days, i've just got similar issue: During a phone call, no tone and no voice at the answer.
Problem with audio, during listening to music or watching a video, if i receive a notification, the volume remains low and i have to pause/play to get the audio back.
With whatsapp, when i listen to vocal messages i get the same problem, also if i open the keyboard
I really don't know what i have to do, i cannot reset every month the phone because is buggy.
I wroted also to xperia support, but they suggested me to repair the software... again?
P.S. I use Huawei 2 Smartwatch, could be the source of my problems?
All the calls are intended as normal calls and not Voip
Thanks
Click to expand...
Click to collapse
its your watch.
I cant determinely speak, but a normal XZP shouldnt act like that, also its been replaced once or twice in your case so it cant be the unit it self its some thing else, try to repair and not use the watch with it and see how it goes.

madshark2009 said:
its your watch.
I cant determinely speak, but a normal XZP shouldnt act like that, also its been replaced once or twice in your case so it cant be the unit it self its some thing else, try to repair and not use the watch with it and see how it goes.
Click to expand...
Click to collapse
Hi Mate,
I disconnected the watch while facing the low playback audio, immediately the audio get louder as it should.
The problem is the watch, now i will see if there are other case, if my watch is defective and replace it, or give away.
thanks!

after more than one month using Huawei watch 2 as standalone i didn't faced any problem descrived above...
damn watch.

Related

[Q] My arrive experienced a major failure on codec

My arrive with the latest software(actually I went to 8107 build) had a major failure, that on the interface, I didn't get any sound output, and couldn't start a video play, when making phone call, couldn't hear from the earpiece... like a total failure on codec or something. But it took the txt msgs just fine, with only vibration alert. I didn't even notice that until I wanted to make a phone call urgently, but couldn't. I had to power down the phone, then power it back up. Any clue what was corrupted?
You only just noticed this for the first time? It's a very long-running bug on HTC phones (ever since Mango betas) where if you're listening to music on battery with the screen off (for example, with the phone in your pocket), the audio system will sometimes freeze during the switch between songs. The phone remains usable for at least a little while (though trying to force playing another song will usually just freeze the whole phone) but yeah, no sound in anything including calls.
The only known solution is to restart your phone, as you found. Mitigations including listening to music with the phone plugged in or the screen active.
Well, basically I just started to use a windows phone 7, I was using WM6.5 before, with a lot more bugs, but more customizable.
Have a lot to complain about WP 7.5 after 2 months use.

Sound Bug - Bottom speaker sound going through ear speaker/not working at all.

Occasionally the sound in the bottom speakers will stop working and some apps will play through the ear speaker instead. When this happens Google Music, Youtube and some other apps won't work at all. For example pressing play in either of those apps does nothing, as in the play button never changes to a pause button. My alarm app on the other hand plays through the ear speaker instead of not working at all. The ear speaker sound volume is very quiet and doesn't appear to be controlled by the media volume either.
The only remedy that I've been able to find for this is a phone reboot
Wanted to bump this thread -
I originally thought this issue was related to Bluetooth because I use multiple bluetooth devices, but this has happened again recently when I didn't use any Bluetooth devices.
I have the exact same issue, and it's occurrence is random. This started happening a month back. I'm guessing this is due to some software update or something, but its really annoying and the only fix is a reboot.
Anyone has any ideas, whats going on ?
It's been happening multiple times a day lately! It's gotten substantially worse over the past month. I was watching a video, sent a text and when I went to resume it wouldn't play - low and behold the bug came back.. definitely appears to be completely random.
i think that there is somthing with your connection
angelo27093 said:
i think that there is somthing with your connection
Click to expand...
Click to collapse
With my connection to what?
Sent from my SAMSUNG-SM-G930A using XDA-Developers mobile app
This problem is driving me crazy
I have the exact same issue. Factory reset and update to newest firmware didn't help any idea?
Wash your phone. And wait till it dry.
I (and other person that I know) have the same issues.
No sound from bottom, and sometimes during the call no audio (I can't ear evrything and the other don't ear me).
Now I'm tring the mobile phone in safety mode.
And I've seen (for the edge version) that next android could fix the problem.
Someone have any update?
Have you tried the safety mode?
Im pretty sure its caused by Facebook messenger and Skype
From what I can tell, this seems to happen when you are playing any kind of audio, such as a video or game, and then receive a notification. You then go to the notification to respond to it and go back to your app that was playing the audio and the issue appears. It seems to be an issue, at least with me, whenever notification is received and subsequently answered.

Semi-Perm fix (no patch) for random sound change from clear to muffled/bass and back.

Thanks to @cstark27 for the Magisk Mod, and @S8rooted&tooted for troubleshooting a non-patch fix.
So there's an issue with our phones that makes the sound either sound clear, muffled (some call it bass heavy), and then it changes back and forth seemingly randomly. There are three things you can try without using the Magisk Mod, and all three seem to work with one that I personally found to work the best.
1. If you're playing YouTube videos you can pause/play the video. This seems to change the sound either way depending on how it sounds before pausing.
2. Raise volume to 100%, and then back down to where you want it. This seems to be consistent to have the sound be clear without the muffled bass sound.
3. (This is the best for me) Turn off any equalizers any apps have, and only have Google Play Music's equalizer on, and set to Normal without Bass boost or Surround sound on (as in the screenshot). There is a chance something starts the randomness again, and I found the best solution is to reboot, and then it will be good again for a good while (hence the title "Semi-Perm").
I've been using number 3 testing it in all apps I can think of that has sound/music from games to YouTube to simple apps that just make a click (even clicks can be different when the sound changes overall). I have yet to hear any sound change to muffled/bass, and even the top and bottom speakers seem even again. Pausing/playing, raising sound to 100% then back down, the sound is consistently clear.
Here's two links to the other thread with the Magisk Mod, so you can try either of these three methods, or try the Magisk Mod. Hopefully Google will sort it out when they release next months update/fixes.
https://forum.xda-developers.com/pi...agisk-mod-pixel-3-xl-muffled-speaker-t3911970
https://forum.xda-developers.com/showpost.php?p=79294970&postcount=15
PS - Another great step to take is to submit feedback through your phone if you have this issue. I've done it myself, so if Google keeps getting feedback, hopefully they will take quicker action.
I think I found the main trigger. It may be known already, but I just put the pieces together. Since if the sound gets muffled, and turning the volume to 100% then back down via the physical volume buttons, and the sound gets clear again, I decided to test how long the volume stays clear after a reboot since a reboot always seemed to produce clear sounds every time. It seems to be steady clear through all apps, videos, and sounds as long as I don't touch the physical volume buttons. The moment I change the volume via the physical buttons my sound starts acting up. Say I'm in an app, and I want to change the media volume. Well if I use the physical buttons of course the volume changes, but like I said the sound suddenly becomes unstable, and I notice the change from clear to muffled soon after, but if I use the volume sliders through the settings section I never have an issue. I did it a couple of times, and it's been very consistent, so now I just use a shortcut on my homescreen to adjust the volumes, and never touch the physical keys. For those having this issue please report back if you try these methods, so hopefully Google can patch it sooner rather than later.
https://support.google.com/pixelphone/thread/3551881
Found another trigger. All was fine for over a day without touching the physical volume buttons, and then I received a call. Took the call (didn't touch volume), and once the call was complete the next app I opened had he muffled sound. Same app I used tens of times since last rebooting. Rebooted again, and all is good again.
So far: Physical volume buttons, and voice calls are two triggers.
bobbyphoenix said:
https://support.google.com/pixelphone/thread/3551881
.
Click to expand...
Click to collapse
I've been keeping my eye on this thread, and came across a poster who said they "fixed" the issue by uninstalling the Phone app updates, and then reinstalling it. I've tried so many things that I almost gave up, but for three days now I haven't had the issue even after several calls. I haven't rebooted yet, so I don't know if it will stay "fixed" (I'm using quotes since I don't really know if it truly is fixed for good). The funny thing is I went to say thank you to the poster, but their post somehow is now gone. I don't know if they removed it, or a mod did, but the "fix" seems to work.
bobbyphoenix said:
I've been keeping my eye on this thread, and came across a poster who said they "fixed" the issue by uninstalling the Phone app updates, and then reinstalling it. I've tried so many things that I almost gave up, but for three days now I haven't had the issue even after several calls. I haven't rebooted yet, so I don't know if it will stay "fixed" (I'm using quotes since I don't really know if it truly is fixed for good). The funny thing is I went to say thank you to the poster, but their post somehow is now gone. I don't know if they removed it, or a mod did, but the "fix" seems to work.
Click to expand...
Click to collapse
Well this worked for several day, but I was watching YouTube, and had a phone call come in, and the issue came back. Retrying the "fix" didn't seem to work again. I deleted updates from Phone and YouTube, but I still get the issue. The only reliable temp fix is to reboot, and it seems good until a call comes in. Luckily I don't have that many calls, so sometimes I can go a day or so with good sound all around.
On a positive note I tweeted at Made by Google about this, and they replied saying that's not what they want users to have, and to DM them, so hopefully it will lead to a real fix by Google.
I think the random sound change isnt a bug, its automatic presets based on what type of sound it is, like sound for phone, sound notifications, different types of music etc etc.
boe323 said:
I think the random sound change isnt a bug, its automatic presets based on what type of sound it is, like sound for phone, sound notifications, different types of music etc etc.
Click to expand...
Click to collapse
Right, but there is a bug because the phone will apply the Phone app sound/bass to YouTube, but if you pause/play it, or turn the volume up to 100%, and then back down, the bass goes away. I agree with having presets, but they shouldn't mix/match when they feel like.
Since Google doesn't seem to care about this phone, or this issue, or their customers who bought it, as they haven't even bothered to acknowledge that it is happening I've trying all kinds of things, and keeping track of when it happens most. The latest "fix" that seems to be consistent is keep the in-call volume at 100%. Usually I keep it one notch down, but I was on a call two days ago, and had to turn up the sound to 100%. I forgot to turn it back down after the call, but ever since I haven't had the issue where the sound randomly changes from clear to muffled/bass. I've had sever calls since, and all is still good. I know when none of the volume controls are at 100%, and you get the issue, you can "fix" it by turning the regular volume to 100%, and then back down. So my theory is since the call volume is always at 100%, it is keeping the sound switching at bay.
I still can't believe after more than six months Google treats their customers so badly after paying $1000 (I did since I pre-ordered it). "Here buy our over priced phone now that will soon be half the cost, and then don't expect fixes for issues." Thanks Google.
bobbyphoenix said:
Right, but there is a bug because the phone will apply the Phone app sound/bass to YouTube, but if you pause/play it, or turn the volume up to 100%, and then back down, the bass goes away. I agree with having presets, but they shouldn't mix/match when they feel like.
Click to expand...
Click to collapse
I see what you mean, kind of gets tangled up in itself as it doesnt switch fast enough between the presets, when i get notification after notification really fast the phone the phone gets confused.
Its defo googles ai, i remember this bug from way back.

Oppo Find X2 Lite making random sound

Edited to add that I have worked out what the notificaiton is that is making this sound. It's under software and it flashes up with "detecting" and I hear the sound every time. Does anyone know what this issue is?
I have had my phone for around 4 weeks and it was working fine until yesterday when it starting making a random notification sound on and off all day. It was happening when I had the phone in my hand and when I had the phone on the table next to me. One thing I have noticed is that it only does it when the screen is not locked. Sometimes it did it 10 times in a row other times only once and then not again for an hour. Oppo Support tried all the troubleshooting and nothing worked. We have turned all notifications off and the sound it is making isn't a sound that I have saved for any sort of notification - it is the sound an iphone makes when a charger is disconnected. The next step is for me to do a full factory re-set which I am very reluctant to do - I found transferring my data to this phone extremely slow/frustrating. Does anyone know why this would be happening?

Question Pixel 7 Pro : Weird audio cut off during calls, sound comes back after pressing dialer

Hi !
I recently got a Pixel 7 Pro and I'm not experiencing a lot of a bugs with it, which is great, but the only one that I have is really bothering.
The thing is that when I call certain people (or when they call me), I can ear them during 0 to 10 seconds before audio cuts out. After this delay they will still ear me but I will be unable to ear them.
I first suspected the Clear Calling feature which could consider some people as noise (which isn't nice for them) but I don't have the associated beta update so it's probably not that.
After some tests, it seems that I can make the audio come back by pressing randomly some keys on the dialer. Sound comes back for between 1 to 5 minutes after this. The problem appeared on 2 different phone apps, being "Phone by Google" and "Simple Dialer" by Simple Mobile Tools on the playstore.
I couldn't see a correlation between getting the phone to my ear and the cuts off, neither between browsing in my phone (and making the google app go into bubble mode) and the cuts off.
I really have no idea, phones of the people I got problem with are the Poco M3 and the Oneplus Nord. The Oneplus also have the "Phone by Google" application, unsure about the Poco.
Thank you for reading !
edit : Possible fix by modifying microphone authorization of the "Google" app from "only when this app is running" to "always ask" on the other phones (not on the pixel), but this still seems weird...
edit 2 : Problem appeared again today, I'm wondering if this could come from the sim card
I am experiencing the same problem, but it is related only to one contact with a Huawei mate 20 pro. Work around is to call on messenger googlechat

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