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New issue? On/Off button seam to "flicker"?

Hey ya all
Ive tried to google for this issue but haven't found anything. I got it yesterday evening, about 1-2 hours after OTA update to 2.3.4.
So what happens is when I hit the on/off button to turn of the screen, it sometimes goes black for about half a second and then turns back on. Same when I try to wake it, goes light and then goes dark. So it seams like a dubbleclick almost.
Sometimes I've also got the issue that my Home button just keeps making screen shots, took me a while to figure out thats conected to the power button. How am I supposed to take a screenshot? Could it be a simple hardware issue where the button gets stuck? I've tried to remove the backcover and clean up, but it all seams fine for my untrained eye.

How are you holding the phone when this happens? This same thing happens to me sometimes if I kind of wrap my hand around it when I pick it up. I unconsciously hit the volume button like half a second before I hit the power button, and the volume button wakes the phone & then the power button turns it right back off.

It can happen whatever way Im holding it im afraid, and it has only occured since last night. Lets see if someone else got this after 2.3.4 or if its just a wierd coincidence.
And also, as I said, it seam to bug out my screenshot function.

That's not a coincidence, happens to me as well.
My guess is that's because of the new screenshot feature (hold Power+Home). Can anyone hazard a guess as to how to turn it off?

Well, guess it's a good thing it aint then, hopefully it'll get fixed.

No one else with this issue? It anoyys me alot

I have this issue, but it only happens if I press the button too fast or something. I don't know how to explain.

happens to me too

Randomly enough, just tried the screenshot function and it said saved to Camera folder but it's not there. What app is used to take it? Someone said it was MySketcher but I don't know

I spoke to HTC support sweden today and they didnt seam to be aware of this issue atleast. Keeps happening to me about 30% of the times i hit the button.. I dont think its hardware issue but didnt care to factory reset the phone yet.. Anyone of you with the issue has other than stock rom? Did it only happen after you upgraded to latest firmware? Ive only had it since 2.3.4.

I'm getting this exact same issue since upgrading to 2.3.4. I have a stock ROM too. It's really annoying, press the on/off button and it doesnt always turn it off, it does exactly the same as what the op says.
Also getting it take screen shots when I press the home button.

isak888 said:
Hey ya all
Ive tried to google for this issue but haven't found anything. I got it yesterday evening, about 1-2 hours after OTA update to 2.3.4.
So what happens is when I hit the on/off button to turn of the screen, it sometimes goes black for about half a second and then turns back on. Same when I try to wake it, goes light and then goes dark. So it seams like a dubbleclick almost.
Sometimes I've also got the issue that my Home button just keeps making screen shots, took me a while to figure out thats conected to the power button. How am I supposed to take a screenshot? Could it be a simple hardware issue where the button gets stuck? I've tried to remove the backcover and clean up, but it all seams fine for my untrained eye.
Click to expand...
Click to collapse
well for same issue i got my power button changed...now its fine... i had this issue and was mad... so after change its gud... itz mostly coz of overstressed power button...c ur power button is fine... in recovery also it must b mis-behaving?
Edit : i am on 2.3.4 stock as of now

lalitsehgal21 said:
well for same issue i got my power button changed...now its fine... i had this issue and was mad... so after change its gud... itz mostly coz of overstressed power button...c ur power button is fine... in recovery also it must b mis-behaving?
Edit : i am on 2.3.4 stock as of now
Click to expand...
Click to collapse
Was abit tricky to understand you, well anyway, so you had it repaired then? Id love to avoid that, hate being without the phone. But maybe thats the only solution.
Thanks for your input.

Yea I'm not so sure if this is a software thing. I haven't experienced this during regular use, but I have experienced a double-press effect while in Clockwork Mod. If I press the button on the leftmost part and do it slowly, I can get a double click without actually clicking it twice. Scares the crap out of me when I'm flashing roms and kernels.
So maybe something is up with the power button itself? Too sensitive maybe?

same issue here, was afraid it was my button. first i thought it was crt animations that were causting it. i have to go in to build.prop and turn off power+home screen shots because half the time i hit home it take a screenshot. not sure what's up with the power button.
have the issue on both bulletproof and eaglesblood, both 2.3.4

Happens to me as well and drives me absolutely insane.. The problem is definitely hardware.. I got a replacement back cover under warranty and after two weeks the problem is back just as bad.
To somewhat remedy the screen off/on flicker, i use 'screen off and lock' for long press of search button.. Not the same I know, but at least it doesn't flicker back on.
As for recovery, you can use home/menu for up/down, back for back and search for select.. I find this light years easier than having to ninja push the power button to avoid a double press.
I wish there was some way to fix the damn button tho.. I don't understand how HTC screwed it up so bad.
Sent from my HTC Sensation Z710e using XDA App

Having the same problem. Is the problem with the back cover or the phone itself? I looked at the button underneath the case and it looks bent. I was thinking maybe a tiny piece of paper inside would help, if it does, I'll report back
EDIT: playing with the button with the case off shows no problem. It has to be the way the case interacts with the button
EDIT 2: A piece of paper doesn't completely relieve the problem but does make it much harder to reproduce, and in my opinion, it's much nicer to press now
EDIT 3: Thicker paper=issue solved. I'll send HTC an email about it not reaching the button all the way, maybe they can do a recall on affected backings

Flippy125 said:
Having the same problem. Is the problem with the back cover or the phone itself? I looked at the button underneath the case and it looks bent. I was thinking maybe a tiny piece of paper inside would help, if it does, I'll report back
EDIT: playing with the button with the case off shows no problem. It has to be the way the case interacts with the button
EDIT 2: A piece of paper doesn't completely relieve the problem but does make it much harder to reproduce, and in my opinion, it's much nicer to press now
EDIT 3: Thicker paper=issue solved. I'll send HTC an email about it not reaching the button all the way, maybe they can do a recall on affected backings
Click to expand...
Click to collapse
I dont understand exactly what you did, but id be glad to know!

isak888 said:
I dont understand exactly what you did, but id be glad to know!
Click to expand...
Click to collapse
I ripped off a little piece of paper from a paper cd case about the width of the button inside, I then folded it until I found the perfect thickness and set it on top. I just carefully put the backing back on. It pushes the power button up about double what it was. I'd take pics but all it is is a piece of paper sitting on top XD
Sent from my HTC Sensation 4G using XDA Premium App

Got an email back from HTC saying they'll use the information for "future devices"
Sent from my HTC Sensation 4G using XDA Premium App

Sticky Power Button

Just got my white 32gb and out of the box it has a very sticky power button. Sticks all the way down almost every time I push it so the power menu comes up. Anybody else have something like this happen?

daledenton said:
Just got my white 32gb and out of the box it has a very sticky power button. Sticks all the way down almost every time I push it so the power menu comes up. Anybody else have something like this happen?
Click to expand...
Click to collapse
I'm having this happen actually. Did you find a way to pop the back off and fix it, or did you send it back?

http://www.ifixit.com/Teardown/Nexus+5+Teardown/19016 If you follow part of this guide then you can see how to carefully remove the back cover and then inspect why the power button is sticking.
DISCLAIMER: I am not responsible for any damages you may cause to your phone.
If I've helped them please hit the THANKS button.
sent from my neXus 5

CodemasterRob said:
I'm having this happen actually. Did you find a way to pop the back off and fix it, or did you send it back?
Click to expand...
Click to collapse
Actually after about a week of usage, it worked itself out and was fine. Haven't had a problem since, so I'd say just give it time and see if the problem resolves itself like mine.

Not sure if you've made the choice to unlock/root yet, but if you have, I'd highly suggest installing a kernel w/ sweep or tap to wake features. Additionally, it's (in my opinion, of course) a good habit to utilize a widget or toggle that will turn your screen off w/ a tap as well.
Obviously, if you determine you've got a manufacturer defect w/ the power button, by all means replace it. But the less dependent you are on the hard buttons, the less wear & tear on them. More often than not, these buttons are the first to go the longer you have your phone.

daledenton said:
Actually after about a week of usage, it worked itself out and was fine. Haven't had a problem since, so I'd say just give it time and see if the problem resolves itself like mine.
Click to expand...
Click to collapse
Mine seems to have sorted itself out too. The button doesn't seem to have that satisfying click my Nexus 4 did.

Glad your power button got sorted out. Being a new phone, I would probably send it back, rather than crack it open, but that's me.
On another note... Personally, I haven't touched my power button in a long time. I use "Gravity Screen," which shuts my phone off when I put my N5 in my pocket and turns it on when I pull it out, It also senses the micro-movements of my hands when I'm using it, and prevents the screen from timing out, If I set it down on a table, and it shuts off (due to timeout), I only have to wave my hand over it to turn it back on.
This app literally changed the way I use my phone, which is why I sprung for the $2 (ish) pro version, rather than the free one I linked. I highly recommend checking it out.

I RMA'd my 32GB White because of this as well as a vibration issue.
Sent from my Nexus 5

After 3 RMAs (= 4 different N5s) I stuck with the last phone and fixed the (loose) power button myself because I was fed up with the quality.
It is really no problem opening a phone, especially if you have done it with a PC before.
DISCLAIMER: I am not responsible for any damages you may cause to your phone.

Pocket unlocking?

Hey all,
My nexus 5 is keep unlocking itself while it's in my pocket, and doing random things like calling people, opening apps etc.
I set the pattern lock, and it helped, but from time to time I still see that screen is awake when I pick phone from pocket, sometimes it's in emergency call... Is there a "pocket mode" or something that I turned on or what's up with my phone?
Anyone else experiencing similar thing?
I hate pattern lock thing as well, but I saw that as only solution to a problem that I had.

HA..ha.ha.. Happens to me all the time. But in my case it happens only when i get a call while the phone is in the pocket. Not only does the call get rejected or accepted, but it also unlocks the phone, opens a plethora of apps and then goes back to sleep.
Now, the solution
Do you use a case? If yes, is the power button covered by the case? If yes, then you can either change your case or cut the case around the power button.
If you don't use a case, make sure your power button is not messed up! or you might have to replace the button (THE CERAMIC ONE)
Good luck let us know how it goes

dr.eXntriK said:
HA..ha.ha.. Happens to me all the time. But in my case it happens only when i get a call while the phone is in the pocket. Not only does the call get rejected or accepted, but it also unlocks the phone, opens a plethora of apps and then goes back to sleep.
Now, the solution
Do you use a case? If yes, is the power button covered by the case? If yes, then you can either change your case or cut the case around the power button.
If you don't use a case, make sure your power button is not messed up! or you might have to replace the button (THE CERAMIC ONE)
Good luck let us know how it goes
Click to expand...
Click to collapse
Thanks for your quick answer.
I do not use case yet, looking for one these days for sure. The phone is new so I don't think that button should be replaced, it's working just fine from what I can tell. Guess that i'll have to stick with pattern and to see if some nice case can help with this problem as well.
Thank you once again.

Never once has my Nexus 5 done anything in my pocket. I'd say its your pocket's fault, not the Nexus 5

I'm running LiquidSmooth. It has an option that the screen doesn't turn on if something covers the proximity sensor. It's quite useful when your N5 is in your pocket but if it is laying on the table and I try to unlock it I need to watch out a bit
Sorry for my bad English
Sent from my Nexus 5 using XDA Free mobile app

I had the same problem, fixed it with a little script I made with "tasker"
I could send it to you if you like
Sent from my Nexus 5 using XDA Free mobile app

Nexus 5 restarting regardless of ROM

So I've tried factory wiping and installing a few different roms and no matter which one I go to I keep getting these random reboots. This is particularly troubling when I restore an older rom that I know I was not having this particular issue on.
It is making my phone pretty close to unusable since it will often go into an "Optimizing apps!" speil draining battery and taking an obnoxiously long time to reboot. Not sure what is up. Any suggestions?

Snow_fox said:
So I've tried factory wiping and installing a few different roms and no matter which one I go to I keep getting these random reboots. This is particularly troubling when I restore an older rom that I know I was not having this particular issue on.
It is making my phone pretty close to unusable since it will often go into an "Optimizing apps!" speil draining battery and taking an obnoxiously long time to reboot. Not sure what is up. Any suggestions?
Click to expand...
Click to collapse
Try with a clean flash (or the factory images) without user data/modifications and see if your RRs are still there.

Is the power button stuck by any chance?

Primokorn said:
Try with a clean flash (or the factory images) without user data/modifications and see if your RRs are still there.
Click to expand...
Click to collapse
I've factory reset a few times and wiped everything except internal storage pretty much. Even tried wiping user data just to see if it would help
dicecuber said:
Is the power button stuck by any chance?
Click to expand...
Click to collapse
I don't think it's getting stuck it still seems to go in and out properly. I even took it out the case just to make sure there wasn't something I couldnt' seee putting pressure on it

Snow_fox said:
I've factory reset a few times and wiped everything except internal storage pretty much. Even tried wiping user data just to see if it would help
I don't think it's getting stuck it still seems to go in and out properly. I even took it out the case just to make sure there wasn't something I couldnt' seee putting pressure on it
Click to expand...
Click to collapse
The button will NOT seem to be stuck, even if it is, as the contact is made internally. My bro´s Nexus had this problem, and by the end it kept rebooting constantly because the button was making contact on its own. I fixed it by tapping vigorously at the area between the power button and the camera and that made it work.
A way to know if it is stuck could be to press the volume down key as soon as it restarts, if it goes into recovery, then there is no doubt the power button is stuck.
Don´t dismiss hardware problems, as many Nexus are affected by the power button issue and you already tried software solutions which didn´t work.
Hope you sort it out. Remember to use an app to avoid pressing the button so much, such as when waking the device. I recommend Gravity Screen, but there are many other options.

simonarturo said:
The button will NOT seem to be stuck, even if it is, as the contact is made internally. My bro´s Nexus had this problem, and by the end it kept rebooting constantly because the button was making contact on its own. I fixed it by tapping vigorously at the area between the power button and the camera and that made it work.
A way to know if it is stuck could be to press the volume down key as soon as it restarts, if it goes into recovery, then there is no doubt the power button is stuck.
Don´t dismiss hardware problems, as many Nexus are affected by the power button issue and you already tried software solutions which didn´t work.
Hope you sort it out. Remember to use an app to avoid pressing the button so much, such as when waking the device. I recommend Gravity Screen, but there are many other options.
Click to expand...
Click to collapse
Holding down volume after one reset actually put me into recovery. Plus it's restarting at times in recovery now :/
I doubt it's under warranty since I got it in feb 2014 x.x

Snow_fox said:
Holding down volume after one reset actually put me into recovery. Plus it's restarting at times in recovery now :/
I doubt it's under warranty since I got it in feb 2014 x.x
Click to expand...
Click to collapse
If you got it directly from Google, I'd try calling them up and asking for a replacement even if you are a few months off the warranty period, I have read some stories of them honoring warranties in order to get rid of stock. That'd be true even now that the new Nexus is supposedly releasing this year. Nothing wrong with trying, you might get a new, shiny phone.
That being said, don't worry, it's perfectly fixable. The part that gets stuck is not the button itself, but the part that goes into the motherboard, so don't bother fiddling with the black button. I managed to fix my brother's button by doing the following:
- Clean the area between the button and phone of debris or any dirt that could be causing it to be stuck. This is just to be on the safe side, as it is unlikely that it is the cause of the malfunction.
- Take the case off the phone if you haven't, and then put it upside down and tap vigorously with your fingers in the area between the camera and the power button. It might not work the first few times, but it eventually will release the part that is stuck.
- As soon as you can get it to turn on without rebooting itself, install Gravity Screen, or any other app that replaces the power button to wake up or turn the screen off. You are looking to use the button as few times as possible.
After doing that, his Nexus went for being unusable due to constant reboots to working fine. It's been almost 6 months since it happened so it is bound to work, just don't lose heart and patiently work at it. Tap a bit harder if it's not working. Let us know whether you managed to fix it.

simonarturo said:
The button will NOT seem to be stuck, even if it is, as the contact is made internally. My bro´s Nexus had this problem, and by the end it kept rebooting constantly because the button was making contact on its own. I fixed it by tapping vigorously at the area between the power button and the camera and that made it work.
A way to know if it is stuck could be to press the volume down key as soon as it restarts, if it goes into recovery, then there is no doubt the power button is stuck.
Don´t dismiss hardware problems, as many Nexus are affected by the power button issue and you already tried software solutions which didn´t work.
Hope you sort it out. Remember to use an app to avoid pressing the button so much, such as when waking the device. I recommend Gravity Screen, but there are many other options.
Click to expand...
Click to collapse
simonarturo said:
If you got it directly from Google, I'd try calling them up and asking for a replacement even if you are a few months off the warranty period, I have read some stories of them honoring warranties in order to get rid of stock. That'd be true even now that the new Nexus is supposedly releasing this year. Nothing wrong with trying, you might get a new, shiny phone.
That being said, don't worry, it's perfectly fixable. The part that gets stuck is not the button itself, but the part that goes into the motherboard, so don't bother fiddling with the black button. I managed to fix my brother's button by doing the following:
- Clean the area between the button and phone of debris or any dirt that could be causing it to be stuck. This is just to be on the safe side, as it is unlikely that it is the cause of the malfunction.
- Take the case off the phone if you haven't, and then put it upside down and tap vigorously with your fingers in the area between the camera and the power button. It might not work the first few times, but it eventually will release the part that is stuck.
- As soon as you can get it to turn on without rebooting itself, install Gravity Screen, or any other app that replaces the power button to wake up or turn the screen off. You are looking to use the button as few times as possible.
After doing that, his Nexus went for being unusable due to constant reboots to working fine. It's been almost 6 months since it happened so it is bound to work, just don't lose heart and patiently work at it. Tap a bit harder if it's not working. Let us know whether you managed to fix it.
Click to expand...
Click to collapse
I'm going to get in contact with google. I tried pushing down on the area between the camera and it didn't help much. It has started working again properly after a really peculiar work around. I just don't want to have to be super cautious of a button for the rest of the time i own my device :/

Snow_fox said:
I'm going to get in contact with google. I tried pushing down on the area between the camera and it didn't help much. It has started working again properly after a really peculiar work around. I just don't want to have to be super cautious of a button for the rest of the time i own my device :/
Click to expand...
Click to collapse
Please detail the peculiar work around you mention...
Sent from my XT1095 using Tapatalk 2

mazubo said:
Please detail the peculiar work around you mention...
Sent from my XT1095 using Tapatalk 2
Click to expand...
Click to collapse
Well someone mentioned maybe trying to clean it out somehow. I tried canned air and that didn't do anything so I formed a seal over the button using my mouth and then proceeded to exhale. It has yet to give me any trouble since then.

Had exactly the same issue, reboots over and over again, couldn't boot to bootloader without reboot...
What helped for me was something I read somewhere else, don't remember where, was knocking on the back cover between camera lense and the power switch, did it 4 days ago and it works since than..

Snow_fox said:
I formed a seal over the button using my mouth and then proceeded to exhale.
Click to expand...
Click to collapse
Sounds sexual

You can take the back cover off, and if you are careful there is no sticker or seal that would tell google you have opened the device. It is difficult to pull all the way off, the vibration motor is attached to the case back and comes off with it so it would seem stuck. You just have to keep pulling.

aaargh777 said:
Had exactly the same issue, reboots over and over again, couldn't boot to bootloader without reboot...
What helped for me was something I read somewhere else, don't remember where, was knocking on the back cover between camera lense and the power switch, did it 4 days ago and it works since than..
Click to expand...
Click to collapse
Pressing on the area between the camera and the on switch seems to help a lot of people it didn't seems ot have much of an effect for me. While my phone hasn't given me issues since shortly after I posted this thread I'm kinda worried I'm one drop away from the issue coming back
dicecuber said:
Sounds sexual
Click to expand...
Click to collapse
No way to avoid it sounding that way I fear.
fwayfarer said:
You can take the back cover off, and if you are careful there is no sticker or seal that would tell google you have opened the device. It is difficult to pull all the way off, the vibration motor is attached to the case back and comes off with it so it would seem stuck. You just have to keep pulling.
Click to expand...
Click to collapse
Would this allow me to repair it?

Yeah but you'd need to unscrew a plastic cover that is inside the phone. Phillips head screws, jewelers screwdriver size. Depends on if its dirt or a broken switch though.

fwayfarer said:
Yeah but you'd need to unscrew a plastic cover that is inside the phone. Phillips head screws, jewelers screwdriver size. Depends on if its dirt or a broken switch though.
Click to expand...
Click to collapse
Sorry to disappoint everyone but this is a widespread problem that google is aware of fro some time now. It's not the power button but it's burried deep in the software and appreas to have popped up right after the Lollipop 5.1 up date. Check out all the posts on Google
https://productforums.google.com/forum/#!topic/nexus/IJSOuc7gw0w[376-400]
While it apprears to be confined to the Nexus 5 I have had it happen with my nexus 4 just running stock L 5.1
I hope that casts some light on it

Weirdly enough, my power button works flawlessly on 5 and 5.1. Red 32gb from the google play store. I've opened the case multiple times and put Arctic silver knockoff heat compound in sloppily and without regard, no issues other than sprint screwing up their spark LTE rollout.

Blacksmith5 said:
Sorry to disappoint everyone but this is a widespread problem that google is aware of fro some time now. It's not the power button but it's burried deep in the software and appreas to have popped up right after the Lollipop 5.1 up date. Check out all the posts on Google
https://productforums.google.com/forum/#!topic/nexus/IJSOuc7gw0w[376-400]
While it apprears to be confined to the Nexus 5 I have had it happen with my nexus 4 just running stock L 5.1
I hope that casts some light on it
Click to expand...
Click to collapse
Sorry, I disagree. While some instances might be related to software, it has been proven that there is in fact a problem with the physical button getting stuck on Nexus 5 phones. You can check it online and will find lots of hits and even YouTube videos, most of them around the time before lollipop.
Best way to check whether it is software or hardware is to press the volume down key when your phone reboots by itself. If it takes you to the recovery, you can bet your cat that it is not lollipop's fault

So I'm suspecting that I have the wonky power button too but.....
I haven't been able to get it to go to recovery when pressing power down and I've defintely had a few restarts very recently.
More importantly, and something that I haven't seen anyone else post about; more often than not my N5 just shuts down. It's usually when I've doing something with the phone (today was flicking through my GPM library). I'll power it back on and it will boot cleanly and then (more often than not) power down again. Other times it will bootloop, but that's rare. It seems to me that if I let it boot up and then don't touch it for a while, it will stay up but I'm not sure that's consistent.
Anyone else seen or heard of the power button causing a powerdown instead of bootloop?

techinv said:
So I'm suspecting that I have the wonky power button too but.....
I haven't been able to get it to go to recovery when pressing power down and I've defintely had a few restarts very recently.
More importantly, and something that I haven't seen anyone else post about; more often than not my N5 just shuts down. It's usually when I've doing something with the phone (today was flicking through my GPM library). I'll power it back on and it will boot cleanly and then (more often than not) power down again. Other times it will bootloop, but that's rare. It seems to me that if I let it boot up and then don't touch it for a while, it will stay up but I'm not sure that's consistent.
Anyone else seen or heard of the power button causing a powerdown instead of bootloop?
Click to expand...
Click to collapse
You will need to troubleshoot this the old-fashioned way. Have you installed any updates, apps, mods or anything recently?
Best case scenario would be that you flash a stock image without restoring apps, kernel or any mods. Run the phone for some time, couple of days or so, and be on the lookout for power downs or reboots. After that, you can try adding a few apps at a time and keep checking. If the phone reboots even with a clean factory image, then I'd have to say the hardware is faulty. Could be the power button, could be something else.
Try it out and let us know

Touch screen problem

Hi guys,
i'm having an issue with my HTC u11, basically when i'm using the phone randomly the swipe down screen (when you swipe the screen down from top to bottom to get the notifications) comes down.
For example if while i am writing a message then drop down screen will come down when i'm typing, i then have to swipe up and continue and again.
it happens more or less all the time and is quite annoying.
any ideas?

its okay, issue resolved. NOVA Setting had gesture switched on. Swipe down for notification menu, this was the issue. lol
PLease close the thread.
Thanks

killa_byte said:
its okay, issue resolved. NOVA Setting had gesture switched on. Swipe down for notification menu, this was the issue. lol
PLease close the thread.
Thanks
Click to expand...
Click to collapse
Well i had the same issue. Was driving me mad! Thanks for the info.

I don't use nova and I have been experiencing this same problem so now what?
Sent from my SM-G955U using XDA-Developers Legacy app

Yeah i though the Nova setting had solved it but it seems to be back again for me, although not as frequent.
I also experience the keyboard collapsing randomly too. Anyone get that?

Hi guys, thought nova got rid bit guess not. I still get the issue. Would this be a software issue or do I have a fault with my hardware?
Any tests I can do?

I reported my issues to HTC and they replied with the following :
To test the function of the touch screen please follow the below steps
1- Dial *#*#3424#*#* > the press accept.
2- From the options, mark Line drawing test > then press run.
3- Then start drawing on the screen to check if there are parts that do not respond
The screen does not have any dead or unresponsive spots tho and the test passes without any issues.
Does anyone experience the keyboard collapses also?
I might do a full reset soon to see if that helps any. If not i will be getting back in touch with HTC.

Did all this as well, and all the tests that I've ran pass just fine. I've also done a hard reset and it didn't make any difference. I do notice that after a soft reset that it takes a while for it to happen again. It's annoying as hell so I will be monitoring this thread. Whatever you find out from htc please update this thread so we can figure out what the hell is going on.
Sent from my SM-G955U using XDA-Developers Legacy app

I also done the test and it was a pass.
I'm certain it's something to do with the software of htc. The UI has to have something wrong with it. Mind you it hasn't done it to me today yet and I'm nearly at the end of the day.
Has everyone got a case? Can't be case interference?

killa_byte said:
I also done the test and it was a pass.
I'm certain it's something to do with the software of htc. The UI has to have something wrong with it. Mind you it hasn't done it to me today yet and I'm nearly at the end of the day.
Has everyone got a case? Can't be case interference?
Click to expand...
Click to collapse
I turned off edge sense, I removed my screen protector and removed the case. It still does it when it's ready.

themuffinman said:
I turned off edge sense, I removed my screen protector and removed the case. It still does it when it's ready.
Click to expand...
Click to collapse
Exactly same issue here. Very very annoying. As a HTC fanboy I'm quite dissapointed. Phone less than 2 months old. I actually spoke to HTC today, they said they would have to book it in for a repair... Takes up-to 10 business days... I said this is not acceptable! Waiting for a email back.

I have emailed HTC back advising them that others are reporting the issue so unlikely that it's a single handset issue.
Awaiting their reply. No doubt it will be along the same lines that @dobknobby got and have to go through the 10 day repair process.
Will update when I get a reply.

I have had the same problem, and I have done the a lot of the same steps;
I tried several different screen protectors, thinking that was causing the issue. I have had no screen protector on for the last week, and yep it still happens.
Shut off edge sense, still happened.
Tested the touch screen, and everything passed.
Last night I noticed that it seemed to be related to the pressure I was putting on the screen, if I pressed down harder on the screen and slide my finger left or right or up the notification bar would come down. Did some more testing and for awhile I was able to reproduce it about 50% of the time. I rebooted the phone into safe mode (hold power button down and then press and hold the power off option for about 5 seconds it will ask if you want to reboot into safe mode). In Safe mode I could not reproduce it, Safe mode disables ALL third party apps.
WARNING: when I rebooted my phone to go back to "normal" all of my widgets and groupings were not on the screens, had to re add them.
After doing all this testing last night, I have not seen the notification come down, but like someone said it seems to get worse the longer the phone is running before reboot.
I was going to do a hard reset, today but that sounds like that may not help.
Not sure if this is software, but with the testing I did last night it seem to work fine in safe mode. However I have wondered if it is something with the screen, like is flexing enough for the sensors at the top to react to the pressure/flex.
Well keep testing and report back.

I'm also having some issues with the touch screen, but it mainly happens with the keyboard. I like to swipe to type, but lately I've noticed that it gets really jumpy, causing thing errors.
At first i thought it was touchpal so i installed Gboard. Problem still occurs.
I also removed my screen protector and tried did the touchscreen test.
---------- Post added at 07:30 PM ---------- Previous post was at 07:08 PM ----------
I ran the line drawing test a bunch of times and yes, i now do see that mine fails to draw a continuous line on occasion. It only happens in the keyboard (squeezable?) area though.
I'm worried now that edge sense is damaging the touchscreen.

OK, i have ordered HTC u11 this morning from amazon, but i guess i will cancel my order. Had many problems with htc phones in the past. Saw many reviews and thought that this one is perfect with no flaws... Ahh..... Already ordered some accessories for my new device... It's really a shame to read this kind of threads. Hope you guys will find a solution and hope that this won't be a hardware issue.

djbutter said:
I'm also having some issues with the touch screen, but it mainly happens with the keyboard. I like to swipe to type, but lately I've noticed that it gets really jumpy, causing thing errors.
At first i thought it was touchpal so i installed Gboard. Problem still occurs.
I also removed my screen protector and tried did the touchscreen test.
---------- Post added at 07:30 PM ---------- Previous post was at 07:08 PM ----------
I ran the line drawing test a bunch of times and yes, i now do see that mine fails to draw a continuous line on occasion. It only happens in the keyboard (squeezable?) area though.
I'm worried now that edge sense is damaging the touchscreen.
Click to expand...
Click to collapse
Does your keyboard collapse when you are typing? That happens with me. Really frustrating when you are typing quite fast then the keyboard just disappears. Then you end up tapping a link or something that was behind the keyboard. You then need to go back to the page you were on and start typing all over again.

Are you running app killers? Stop boost+ auto. Apps updating from gplay can cause you to be kicked out of the keyboard, it can also pause/stop YouTube vids.
The edge sense system is 2 sensors stuck to the inside of the edge of the device, along the aluminium strips, they shouldn't interfere with the screen at any time.
Sweaty hands and greasy screen can cause the screen to misread your touches and gestures.
Running low on internal memory (sdcard) can cause all sorts of issues. Make sure you ALWAYS have a couple of Gb free.
Try to replicate the problem in test mode.
Beamed in by telepathy

shivadow said:
Are you running app killers? Stop boost+ auto. Apps updating from gplay can cause you to be kicked out of the keyboard, it can also pause/stop YouTube vids.
The edge sense system is 2 sensors stuck to the inside of the edge of the device, along the aluminium strips, they shouldn't interfere with the screen at any time.
Sweaty hands and greasy screen can cause the screen to misread your touches and gestures.
Running low on internal memory (sdcard) can cause all sorts of issues. Make sure you ALWAYS have a couple of Gb free.
Try to replicate the problem in test mode.
Beamed in by telepathy
Click to expand...
Click to collapse
Personally I made sure to address all your points when trying to figure out what is going on. So none of this applies to me.

scotia_rfc said:
Does your keyboard collapse when you are typing? That happens with me. Really frustrating when you are typing quite fast then the keyboard just disappears. Then you end up tapping a link or something that was behind the keyboard. You then need to go back to the page you were on and start typing all over again.
Click to expand...
Click to collapse
It doesn't collapse for me, but i do occasionally have the notification shade pulled down.

dobknobby said:
Exactly same issue here. Very very annoying. As a HTC fanboy I'm quite dissapointed. Phone less than 2 months old. I actually spoke to HTC today, they said they would have to book it in for a repair... Takes up-to 10 business days... I said this is not acceptable! Waiting for a email back.
Click to expand...
Click to collapse
Same here, only I was told 7 to 15 business days. Offered to give c card to have a replacement shipped, but that is no longer an option with HTC.
So when I washed my M9, I was without a device for 2 days, but now that their phone is crap, it's going to be 3-4 weeks.
Unhappy....