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[Q]No Data Connection After Update (Consumer Cellular)

I have an AT&T branded Galaxy SII i727 Skyrocket (4G LTE). It is not unlocked, has not been rooted and runs AT&T firmware. The phone was purchased independent of a contract (eBay). I am a very light user, but I find it convenient to have a data plan and initially used AT&T GoPhone prepaid. Phone and SMS worked properly on AT&T right away, but some tweaking was required to get data to work. After a few months, I switched to Consumer Cellular (AT&T MVNO). Again, data did not work at first, but CC's tech support gave me revised Access Point Name settings and all became as it should have been.
Recently (I don't remember exactly when, but it was in early or mid December), I finally gave in to the phone's insistence on updating to a later firmware version. From then on, I have been unable to get data to work at all. the 4G symbol no longer appears (although I doubt it was ever actually a 4G connection) and any App that requires a data connection (web, email, etc) complains about no connection. WiFi, on the other hand, works properly with all such Apps.
Here are the specifics of my phone:
Samsung SGH-I727
Android 4.04
Baseband Version I727UCLI3
Kernel Version:
3.0.8-1127534
[email protected]#1
SMPPREEMPT Thu Sep 27 23:12:45 KST 2012
2012​Build number IMM76D.UCLI3​
My questions are these:
Has anyone had this sort of problem (data on Consumer Cellular fails after upgrade)? If so, how did you solve it?
Was this problem caused by the upgrade? If not, what other issues might have caused it and how can they be corrected?
How can I revert the firmware to the previous version to confirm the cause and/or resolve it?
What else can I do to get my data connection back?
I am not particularly Android savvy, but I am not shy about making changes in settings and/or installing fixes.
Thanks,
Tenaya

Reverting firmware read here. http://forum.xda-developers.com/showthread.php?t=1652398
Sent from my SAMSUNG-SGH-I727 using xda app-developers app

Thank you, I'll do that.
Tenaya
jondroid2 said:
Reverting firmware read here. http://forum.xda-developers.com/showthread.php?t=1652398
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
Click to expand...
Click to collapse

Tenaya43 said:
Thank you, I'll do that.
Tenaya
Click to expand...
Click to collapse
Here's a silly question but did you add the APN your carrier gave you back after the update?

hechoen said:
Here's a silly question but did you add the APN your carrier gave you back after the update?
Click to expand...
Click to collapse
No, not silly.
Since I had to do that to fix both previous problems, it was the first thing I did.
Tenaya

Consumer Cellular APN settings for Skyrocket i727
I recently moved my service from AT&T to Consumer Cellular using my existing Samsung Skyrockets. The new phone signal is identical to that of the old as far as I can tell. (same towers) My issue came when trying to setup my text and data side of my Samsung Skyrocket. The settings provided by CC on their website are incomplete. Be prepared to speak with a 2nd level tech to accomplish all of the connections required on "their" end. Here are the APN settings that are working on my two i727's as of Jan 2014. Both are running 4.1.2
Name: Consumer Cellular
APN: att.mvno
Proxy: "66 . 209 . 11 . 32" (without spaces)
Port: 80
User name: Not set
Pasword: Not set
Server: Not set
MMSC: http :// mmsc . cingular . com (without spaces)
MMS port: 80
MCC: 310
MNC: 410
Authentication type: PAP
APN type: default,supl,mms,agps,fota
APN protocal: IPv4
Enable/disable APN: APN enabled (check)
Bearer: Unspecified

very helpful for my Skyrocket
Thanks for posting this. I had data working on my AT&T skyrocket, now used with Consumer Cellular, and then it stopped for no apparent reason. I had all the same settings as above, but on my phone the Authentication Type was unspecified or none. I changed it to PAP and now data is back. I don't know if I had never set this before, or if something changed it, but I'm glad it seems to be working again.

always when you format your phone, check the APN settings.
If it isn't configured you won't be able to surf.
happy to hear you fixed the issue.

good while it lasted -30 min
goldami1 said:
always when you format your phone, check the APN settings.
If it isn't configured you won't be able to surf.
happy to hear you fixed the issue.
Click to expand...
Click to collapse
While changing that setting did bring the data connection back to life, it seems to have disappeared again. I'm not sure why. When I turn airplane mode on and then off, data doesn't reconnect. When I reboot the phone it seems to connect after maybe 15 minutes of trying. Could it be a bad sim card? Or maybe should I do a complete reset of the phone? I don't see anyone else reporting these sorts of symptoms, so maybe it is specific to my phone.

Another option for Consumer Cellular APN settings
I just got off the phone (third time in a week) with a tech support person at CC. They said they think they knew the problem. Because the AT&T SGH-I727 skyrocket is 4G LTE capable, a new APN should be set up:
Name: ccilte
APN: ccdata
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: http://mmsc.mobile.att.net
MMSC: http://mmsc.mobile.att.net
MMS proxy: proxy.mobile.att.net
MMS port: 80
MCC: 310
MNC: 410
Authentication type: PAP
APN type: default,mms,supl
APN protocol: IPv4
APN roaming protocol: IPv4
I asked a couple of times if they really should be backslashes for Server and MMSC, rather than forward slashes. They insisted they should be backslashes, which is what I put in, and it worked, and then I changed them to forward slashes (which seems more appropriate) and that works too. That was weird, since I'd expect one to fail. So now I seem to get a data connection (it has been almost a day and it hasn't dropped data service). I even went in and out of airplane mode, turned wifi on and off, and data came right back, which never happened before. Hopefully this may help someone else who made the bumpy transition to Consumer Cellular.

Turn off LTE and use H+ Only / Become Unthrottled

This is courtesy of XDA member Bajanman's thread on the AT&T Note 2 forum. Let's test these APN's out on the S4 and see what happens. Changing the APN is also a way to become unthrottled if you still have unlimited data from AT&T.
This is a guide for changing your apn for throttling issues or trying to get a better signal.
Here's a list of the ATT APN list that I put together. I have tested these some work with everything DATA,LTE,MMS,VOICE, ETC. And some of them were request from other members here. So I just posted what was asked for into one location. If they work for you keep them if not, just delete and keep the ones you'll b using. NEVER DELETE THE STOCK APN JUST IN CASE!
If I run across any others I sure to add them here.
If anyone has any that I missed let me know and I'll add them to the list...
#1.Go into setting, then more setting, mobile networks, then pick Access point Names.
#2. In order to enter a new APN, hit the left menu key. Pick New APN, then enter your APN setting as listed below. After that hit Menu again then save! Then you can select that Apn, by hitting the dot next to the new apn
Everyone's results will vary, pending on location...
Default Galaxy Note2 Apn setting! This is what comes stock on the phone!
Name: ATT PHONE
APN: phone
Proxy: ~Not set~
Port: ~Not set~
Username: ~Not set~
Password: ~Not set~
Server: ~Not set~
MMSC:http://mmsc.mobile.att.net
MMS Proxy: proxy.mobile.att.net
MMS Port: 80
MCC: 310
MNC: 410
Authentication type:
APN type: default,mms,supl
Tried this one also and everything works fine but it seems like it stays on H and H+ more often.
Name: AT&T TEST 1
APN: wap.cingular
Proxy: wireless.cingular.com
Port: 80
Username: ~Not set~
Password: ~Not set~
Server: ~Not set~
MMSC: ~Not set~
MMS Proxy: ~Not set~
MMS Port: ~Not set~
MCC: 310
MNC: 410
Authentication type:
APN type: default,supl,agps,fota,dun
Now this one connects to the network but it defaults back to the stock apn after a few minutes. Not sure if its just my phone or not so that's why I posted it anyway. Because someone had asked for it..
Name: AT&T TEST 2
APN: broadband
Proxy: wireless.cingular.com
Port: 80
Username: ~Not set~
Password: ~Not set~
Server: ~Not set~
MMSC: ~Not set~
MMS Proxy: ~Not set~
MMS Port: ~Not set~
MCC: 310
MNC: 410
Authentication type: ~Not set~
APN type: tether
Same thing with this one as to Test 2. Connects but then defaults back to stock!
Name: AT&T TEST 3 MM
APN: wap.cingular
Proxy: wireless.cingular.com
Port: 80
Username: Not set
Password: Not set
Server: Not set
MMSC:http://mmsc.cingular.com
MMS Proxy: wireless.cingular.com
MMS Port: 80
MCC: 310
MNC: 410
Authentication type: ~Not set~
APN type: mms,supl
Now this APN works just like the stock but may speed up your data, if your begin throttled from using to much DATA!
Name: AT&T TEST 4 HSDPA
APN: phone
Proxy: ~Not set~
Port: ~Not set~
Username: ~Not set~
Password: ~Not set~
Server: ~Not set~
MMSC: ~Not set~
MMS Proxy: ~Not set~
MMS Port: ~Not set~
MCC: 310
MNC: 410
Authentication type: ~Not set~
APN type: default,supl,agps,fota,dun
NO problems with this one either. Tested everything and all works great! Maybe a little faster pending on what area your in!
Name: AT&T TEST 5
APN: PTA
Proxy: ~Not set~
Port: ~Not set~
Username: ~Not set~
Password: ~Not set~
Server: ~Not set~
MMSC:http://mmsc.mobile.att.net
MMSC proxy: 66.209.11.32
MMS port: 8080
MCC: 310
MNC: 410
Authentication type: ~Not set~
APN type : default,supl,mms,hipri
For those on the straight talk plan...
Name: Straight Talk
Name: Straight Talk
APN: att.mvno
Proxy: not set
Port: not set
MMSC:http://mmsc.cingular.com
MMS Proxy: 66.209.11.33
MMS Port: 80
APN type: default,supl,mms,hipri
SOURCE: http://forum.xda-developers.com/showthread.php?t=2172110

Some additional info for ppl who are curious: AT&T has different plans for different devices.
So for example, there is a 3GB 3G smartphone plan, a 3GB 4G (HSPA+) plan, and a 3GB 4G (LTE) plan.
The pta APN is only accessible on LTE plans.
The phone APN is accessible on HSPA+ plans and possibly 3G plans
The wap APN is accessible on *most* plans
The broadband APN is active on tablet plans, and plans with hotspot/tethering (Mobile Share, 4GB DataPro/5GB DataPro)

Used "AT&T Test 5" and it definitely made my speed faster and lowerd my ping. Recommend big time.
Sent from my Galaxy S4

Details~
captawsm said:
Some additional info for ppl who are curious: AT&T has different plans for different devices.
So for example, there is a 3GB 3G smartphone plan, a 3GB 4G (HSPA+) plan, and a 3GB 4G (LTE) plan.
The pta APN is only accessible on LTE plans.
The phone APN is accessible on HSPA+ plans and possibly 3G plans
The wap APN is accessible on *most* plans
The broadband APN is active on tablet plans, and plans with hotspot/tethering (Mobile Share, 4GB DataPro/5GB DataPro)
Click to expand...
Click to collapse
the wap.cingular APN is an expired APN that is no longer utilized for data connectivity except on older phones that are only 3G capable. Though it may work, its never recommended.
PTA was what was used when LTE was first rolling out for AT&T, this is the APN that comes stock on some of the first LTE devices that came out 1+ years ago (skyrocket, SGS3, Note1, HTC Vivid, etc).
phone is the APN that is currently applied today, this is now what all data plans apply regardless of the phone (LTE or not), and it can be utilized for any connectivity. By default, this will choose the highest available connectivity the device can use, IE: LTE devices will get LTE, standard 4G devices will get H+, etc.
broadband, though functional, is as listed above, utilized primarily for tablets, and phones that can tether. The reason it kicks back to the original APN when you try to use it, is because the phone reaches out to AT&T, sees that you don't have the 4/5 GB plan (or mobile Share), and tells your phone you can't tether without it. (however, when a phone is rooted and running custom ROMs, it ignores this check and utilizes whatever APN is active when you try to turn on tethering)
Generally speaking, I'd strongly recommend using the "phone" APN, or "PTA" APN (whichever works best for you) for your phone.
I work in data support at a call center for AT&T, btw. I get to deal with these types of questions everyday.

Jragyn said:
the wap.cingular APN is an expired APN that is no longer utilized for data connectivity except on older phones that are only 3G capable. Though it may work, its never recommended.
PTA was what was used when LTE was first rolling out for AT&T, this is the APN that comes stock on some of the first LTE devices that came out 1+ years ago (skyrocket, SGS3, Note1, HTC Vivid, etc).
phone is the APN that is currently applied today, this is now what all data plans apply regardless of the phone (LTE or not), and it can be utilized for any connectivity. By default, this will choose the highest available connectivity the device can use, IE: LTE devices will get LTE, standard 4G devices will get H+, etc.
broadband, though functional, is as listed above, utilized primarily for tablets, and phones that can tether. The reason it kicks back to the original APN when you try to use it, is because the phone reaches out to AT&T, sees that you don't have the 4/5 GB plan (or mobile Share), and tells your phone you can't tether without it. (however, when a phone is rooted and running custom ROMs, it ignores this check and utilizes whatever APN is active when you try to turn on tethering)
Generally speaking, I'd strongly recommend using the "phone" APN, or "PTA" APN (whichever works best for you) for your phone.
I work in data support at a call center for AT&T, btw. I get to deal with these types of questions everyday.
Click to expand...
Click to collapse
Great info!!!
Which APN would force HSPA+ (4G) only in an LTE coverage area?

Nope.
Unfortunately, there is no APN that FORCES H+ in LTE coverage area.
There are some roundabout ways to have it done that I've seen, like tampering with the network modes and such on the phone, but there isn't any AT&T way to do it. (not on android phones)
You should probably wait for like, Cyanogenmod or something to come out that enables LTE disable functionality.

Bjray said:
Used "AT&T Test 5" and it definitely made my speed faster and lowerd my ping. Recommend big time.
Sent from my Galaxy S4
Click to expand...
Click to collapse
the reason why test 5 worked better for you is because you set it to port 8080. the default att phone apn port is 80 but for some people port 8080 works better. the default att phone apn also has hipri in its apn type. also some people get better speeds when they specifically set apn authentication to none.

freebee269 said:
the reason why test 5 worked better for you is because you set it to port 8080. the default att phone apn port is 80 but for some people port 8080 works better. the default att phone apn also has hipri in its apn type. also some people get better speeds when they specifically set apn authentication to none.
Click to expand...
Click to collapse
I think "pta" also had something to do with it though. My mom's GS2 (Skyrocket) was getting faster LTE speeds than my S4 and she was using "pta" instead of "phone" like mine was using. Either way I'm happy

Jragyn said:
Unfortunately, there is no APN that FORCES H+ in LTE coverage area.
There are some roundabout ways to have it done that I've seen, like tampering with the network modes and such on the phone, but there isn't any AT&T way to do it. (not on android phones)
You should probably wait for like, Cyanogenmod or something to come out that enables LTE disable functionality.
Click to expand...
Click to collapse
but you can forced the phone on wcdma only using *#*#4636*#*# settings.
and even that didnt work for me. i had really slow speed on hspa when they throtled my phone. but I found out when i put my sim to a different phone and i still got my lte. it seems that att only throttles the phone based on the imei number that registered to the network.
Sent from my Nexus 4 using Tapatalk 2

If dodging the throttling is what your goal is, then just get on your myATT app and change your plan to the non visual voicemail version and back and it will be fine again. This resets your data usage back to zero, but it may cause pro-rated charges on your bill.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app

Thanks for this - played around a bit and did seem to get slightly higher speeds with the "test 5" configuration - it will be interesting to see if that holds up over time and proves to be consistently higher.
Having said this - I don't know if anyone else has experienced this - but I typically only get LTE speeds in my house at around 6500 MBS - much slower than what I get at work (28000 mbs) or even as much as 45000 MBS in some areas around town - speeds at my house have always been slow on every phone I have owned.
Since I got my S4 - I am typically getting speeds around 10000 MBS and soemtimes up to 15000 MBS - much faster than what I ever got on my NOTE 2 or the S3 I owned before I bought the note.
Is anyone else noticing speeds are higher with their New S4 in general or more specifically in areas that were always typically slower on their previous phones?

mocsab said:
Thanks for this - played around a bit and did seem to get slightly higher speeds with the "test 5" configuration - it will be interesting to see if that holds up over time and proves to be consistently higher.
Having said this - I don't know if anyone else has experienced this - but I typically only get LTE speeds in my house at around 6500 MBS - much slower than what I get at work (28000 mbs) or even as much as 45000 MBS in some areas around town - speeds at my house have always been slow on every phone I have owned.
Since I got my S4 - I am typically getting speeds around 10000 MBS and soemtimes up to 15000 MBS - much faster than what I ever got on my NOTE 2 or the S3 I owned before I bought the note.
Is anyone else noticing speeds are higher with their New S4 in general or more specifically in areas that were always typically slower on their previous phones?
Click to expand...
Click to collapse
At home I get 21 Mbps max. At the mall... 50+ Mbps. I bet my mall has cell boosters.
Sent from my Galaxy S4

I'm not sure if this is the info you are looking for with enabling an HSPA only mode but if you go to testing mode (on dialer hit *#*#4636#*#*) click on Device info, change the setting from LTE/GSM auto (PRL) to GSM auto (PRL). After this you should notice your LTE change to just 4G. Hope this helps

Apoyyo said:
I'm not sure if this is the info you are looking for with enabling an HSPA only mode but if you go to testing mode (on dialer hit *#*#4636#*#*) click on Device info, change the setting from LTE/GSM auto (PRL) to GSM auto (PRL). After this you should notice your LTE change to just 4G. Hope this helps
Click to expand...
Click to collapse
Will not work. AT&T modems are RAT locked. If you do this, it won't stick. Try it out yourself.
However, taking the SIM card out and then selecting the option and then rebooting will work, but its a pain as you physically have to remove the battery too.

MattMJB0188 said:
Will not work. AT&T modems are RAT locked. If you do this, it won't stick. Try it out yourself.
However, taking the SIM card out and then selecting the option and then rebooting will work, but its a pain as you physically have to remove the battery too.
Click to expand...
Click to collapse
Could someone try this out and see if it works?
1) With phone on, take off back cover and press your SIM card so it releases from the spring. It won't come all the way out as it's blocked by the battery. This seems fine - I didn't bother trying to force it out as I didn't want to break anything...
2) Once you see the message that the SIM card is removed, go to the dialer and dial *#2263#
3) You should see a menu with band selections. The current setting is "Automatic". If you switch to "GSM All", you will be EDGE (2G). If you switch to "WCDMA All", you will be on HSPA+ (3G, though AT&T and others call it 4G).
4) Press the SIM card back into place until it clicks. For whatever reason the phone will not recognize it until you reboot. Upon reboot you should see your new setting in effect.

MattMJB0188 said:
Will not work. AT&T modems are RAT locked. If you do this, it won't stick. Try it out yourself.
However, taking the SIM card out and then selecting the option and then rebooting will work, but its a pain as you physically have to remove the battery too.
Click to expand...
Click to collapse
Actually, RAT locked or not this DOES work. I have been running at H+/nonLTE with no hiccups. I know the 2263 method doesnt work like it did on the Note2, though.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app

Apoyyo said:
I'm not sure if this is the info you are looking for with enabling an HSPA only mode but if you go to testing mode (on dialer hit *#*#4636#*#*) click on Device info, change the setting from LTE/GSM auto (PRL) to GSM auto (PRL). After this you should notice your LTE change to just 4G. Hope this helps
Click to expand...
Click to collapse
I can CONFIRM this does in fact work. I am shocked. The modem isn't RAT locked. I am to force EDGE, H+ only or all 3!!! Glad AT&T changed this. This wasn't possible on any other recent AT&T Samsung device.

Apoyyo said:
I'm not sure if this is the info you are looking for with enabling an HSPA only mode but if you go to testing mode (on dialer hit *#*#4636#*#*) click on Device info, change the setting from LTE/GSM auto (PRL) to GSM auto (PRL). After this you should notice your LTE change to just 4G. Hope this helps
Click to expand...
Click to collapse
I can confirm this works.. see attached pic.
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Lte was enabled in the first 4 test, then disabled where it went down to 2mb then enabled and back up to 8+ mb
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

< disregard >

Im using AT&T 5, i did notice a slight increase. I will be working near ATT antennas later today and see if I get better speeds.

AT&T LTE slower than HSPA?

I have given my IMEI to AT&T and the 'LTE' symbol appears correctly.
Speed test reports regularly 4-8 Mbs when 'H' is showing. But when 'LTE' shows, I can't get results above 1-2 Mbs. Anything under 3 is LTE, over is H:
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Kinda weird and frustrating. Any ideas why? I've tried different areas. Do I need to do some manual APN tinkering, even in this day and age?
Here are the defaults when inserting their SIM card:
I'm also setting weird erratic results like upload speed 4 times faster than download.
Sent from my Nexus 5 using Tapatalk

You did 3 LTE speed tests within 3 minutes then waited another 2 hours and compared it to one done on HSPA. Not sure what the busy hours are on the eNB's around you but generally we would do the tests at the same time of day. Have you tried doing the speed test at a different location as well? I'd go at least 4KM away from your current location to make sure you are on a different eNB to verify it's the UE or that particular eNB which is limiting TPUT.

I went further away and the speed rose to 13 Mbs which was a relief.
Still disappointing that, at any time of day, in my area LTE is slower than H on AT&T.
Sent from my Nexus 5 using Tapatalk

I'll also say, make sure you check the server that the Speedtest.net app picks... For some reason, lately I've found it to be a little wonky... I (and some friends) have been getting hit with servers that are half way across the country. Eg; I live in WV, and it's given me servers in NY, WA, FL, and a few others, all while inside either my home or a friends house in town.

CJSnet said:
I went further away and the speed rose to 13 Mbs which was a relief.
Still disappointing that, at any time of day, in my area LTE is slower than H on AT&T.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Perhaps the eNB has some limitations on the backhaul..
If I were to deploy a network to compete with VZW, I would quickly deploy LTE coverage (i.e. you see LTE show up on your status bar all over town) but then take my time and throw less $$ on capacity and optimization. But that's me.

I am also getting weird results with LTE on AT&T. I have the same APN settings as OP. I have not had LTE before, so they had to change my old 2 GB Galaxy S 2 data plan to some other 2 GB LTE-enabled plan.
All the results, except for the top (which was run w/ forced 3G) are on LTE. All the tests occurred indoors, with a few consecutive ones in the middle conducted outdoors.
Why is the upload faster than the download!?!?!?

I also had this problem about two months ago do to the fact at&t was not finish updating there towers here at my location now I'm getting great speeds
Sent from my GT-I9505G using XDA Premium 4 mobile app

I'd be interested in seeing all of your APNs along with all of their settings. Would you be willing to post screen shots of each APN or writing them down in a reply? I'm having issues with my SMS/MMS sending. SMS sometimes sends, and MMS doesn't seem to send at all.
Code:
APN 1:
Name: ATT Phone
APN: phone
Proxy: not set
Port: not set
Username: Not Set
Password: Not Set
Server: Not Set
MMSC: http://mmsc.mobile.att.net
MMS Proxy: proxy.mobile.att.net
MMS Port: 80
MCC: 310
MNC: 410
Authentication Type: Not set
APN Type: default,mms,supl,fota
APN Protocol: IPv4
APN Roaming Protocol: IPv4
Bearer: Unspecified
MVNO Type: none
APN 2
Name: ATT WAP
APN: wap.cingular
Proxy: wireless.cingular.com
Port: 80
Username: Not Set
Password: Not Set
Server: cingulargprs.com
MMSC: http://mmsc.cingular.com
MMS Proxy: wireless.cingular.com
MMS Port: Not set
MCC: 310
MNC: 410
Authentication Type: Not set
APN Type: default,supl,mms
APN Protocol: IPv4
APN Roaming Protocol: IPv4
Bearer: Unspecified
MVNO Type: none
APN 3
Name: CINGULAR
APN: wap.cingular
Proxy: wireless.cingular.com
Port: 80
Username: Not Set
Password: Not Set
Server: Not Set
MMSC: Not Set
MMS Proxy: Not Set
MMS Port: Not set
MCC: 310
MNC: 410
Authentication Type: Not set
APN Type: default,agps,supl,fota,dun
APN Protocol: IPv4
APN Roaming Protocol: IPv4
Bearer: Unspecified
MVNO Type: none

CNLiberal said:
I'd be interested in seeing all of your APNs along with all of their settings. Would you be willing to post screen shots of each APN or writing them down in a reply? I'm having issues with my SMS/MMS sending. SMS sometimes sends, and MMS doesn't seem to send at all.
Code:
APN 1:
Name: ATT Phone
APN: phone
Proxy: not set
Port: not set
Username: Not Set
Password: Not Set
Server: Not Set
MMSC: http://mmsc.mobile.att.net
MMS Proxy: proxy.mobile.att.net
MMS Port: 80
MCC: 310
MNC: 410
Authentication Type: Not set
APN Type: default,mms,supl,fota
APN Protocol: IPv4
APN Roaming Protocol: IPv4
Bearer: Unspecified
MVNO Type: none
APN 2
Name: ATT WAP
APN: wap.cingular
Proxy: wireless.cingular.com
Port: 80
Username: Not Set
Password: Not Set
Server: cingulargprs.com
MMSC: http://mmsc.cingular.com
MMS Proxy: wireless.cingular.com
MMS Port: Not set
MCC: 310
MNC: 410
Authentication Type: Not set
APN Type: default,supl,mms
APN Protocol: IPv4
APN Roaming Protocol: IPv4
Bearer: Unspecified
MVNO Type: none
APN 3
Name: CINGULAR
APN: wap.cingular
Proxy: wireless.cingular.com
Port: 80
Username: Not Set
Password: Not Set
Server: Not Set
MMSC: Not Set
MMS Proxy: Not Set
MMS Port: Not set
MCC: 310
MNC: 410
Authentication Type: Not set
APN Type: default,agps,supl,fota,dun
APN Protocol: IPv4
APN Roaming Protocol: IPv4
Bearer: Unspecified
MVNO Type: none
Click to expand...
Click to collapse
Could you please start a new thread rather than hijacking this one, as that's a different issue altogether. Thanks.
Sent from my Nexus 5 using Tapatalk

CJSnet said:
Could you please start a new thread rather than hijacking this one, as that's a different issue altogether. Thanks.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
New thread created. Sorry. But I think posting your full APNs could help others solve your issue.

New Nexus 5 here -
On a Net10 SIM using AT&T and APN set correctly (tfdata) - LTE appears in the Nexus status bar - but, faster speeds with HSPA+ (on download), although ping is a bit better with LTE.
This is in Honolulu.
Speedtest.net selects Florida as default "closest server" when on LTE, and Oklahoma when on 3G; the closest I can actually change to on LTE is Texas. So, with Texas selected - LTE gives me 2.34mbps down, 5.68up and 170 ping; 3G HSPA+ gives me 5.71 down, 1.13up with 204ms ping.
Definitely not impressive for LTE.
Have tried 4x over several hours.
don't think signal strength is the issue as getting -84dbm/56asu on LTE.
although the 3G signal is even stronger at -67dbm/24asu.
CJSnet said:
I have given my IMEI to AT&T and the 'LTE' symbol appears correctly.
Speed test reports regularly 4-8 Mbs when 'H' is showing. But when 'LTE' shows, I can't get results above 1-2 Mbs. Anything under 3 is LTE, over is H:....
Click to expand...
Click to collapse

I've had stellar results for every test of LTE with my 5 on AT&T
http://www.speedtest.net/my-result/a/640381244

I belive its something to do with the speed test app itself. I have AT&T, Verizon and Tmobile.
Before I use to get 42-50 on AT&T on the Gs4 and iphone 5. Same with Verizon and Tmobile.
Since the last update to the app Im getting 2-3mbs down and 5 up on all my phones across all networks. My iphone 5s is on Verizon and is having the same problem..
But I know the speed test is wrong because the speed in which I download apps is very fast and web browser is at LTE speeds.

I disagree. When it shows 1 Mbps LTE, downloading a huge app from the Play Store crawls along. For me, it's not the Speed test app.
Remember this thread is about LTE though.
Sent from my Nexus 5 using Tapatalk

I thinks its fair and logical based on mountains of evidence across the forums that there isn't an issue with LTE on this device with AT&T. If your seeing slow speeds its just the network being slow or the location your speedtest app is connected to is slow. Lots and lots of people are on this phone with AT&T without issue.

I'll admit that my results with SpeedTest are inconsistent, and mostly based on what server is used for testing. When I am offered a local server (Hartford, Boston or NYC), I get relatively high scores on both AT&T and T-Mobile. When I am offered servers a long distance away (say, Overland Park KS), my scores are much lower... even from the same tower at the same time.

I feel like my LTE is much slower than on my S4 in the same areas. Also gave ATT my SIM and IMEI.
Sent from my Nexus 5 using Tapatalk

CJSnet said:
I went further away and the speed rose to 13 Mbs which was a relief.
Still disappointing that, at any time of day, in my area LTE is slower than H on AT&T.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
It could also just be a messed up tower. That's not, necessarily, indicative of overall LTE speed.

I had slow or no connection on the pre programmed settings, I changed the APN from phone to pta and that fixed my issue.
Sent from my Hammerhead

at home, my N5 LTE is just a little bit faster DL than HSPA+. At work, it flies. Might be the equipment in your neck of the woods?

[Q] Nexus 5 No LTE - AT&T

Got my new Nexus 5 (NYC) today and went to the AT&T store to get a new SIM card. Installed and recognized the network properly and got service right away. But only getting HSPA+.
2.2Mbps DL...boo!!!
Probably a APN issue, but can't find a suitable APN. Here's the 2 I have. NEED HELP!
#1
ATT Phone
Name: ATT Phone
APN: phone
Proxy: not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://mmscmobile.att.net
MMS proxy: proxy.mobile.att.net
MMS post: 80
MMC: 310
MNC: 410
Authentication type: not set
APN type: default,mms,supl,fota
APN protocol: IPv4
APN roaming protocol: IPv4
(grayed out) APN enable/disable: checked
Bearer: unspecified
MVNO type: None
(grayed out) MVNO value: not set
#2
ATT WAP
Name: ATT WAP
APN: wap.cingular
Proxy: wireless.cingular.com
Port: 80
Username: Not set
Password: Not set
Server: cingulargprs.com
MMSC: http://mmsc.cingular.com/
MMS proxy: wireless.cingular.com
MMS post: Not set
MMC: 310
MNC: 410
Authentication type: not set
APN type: default,supl,mms
APN protocol: IPv4
APN roaming protocol: IPv4
(grayed out) APN enable/disable: checked
Bearer: unspecified
MVNO type: None
(grayed out) MVNO value: not set

Just visit your ATT store or call them. I was stuck with H for a day until they had to create a service request for a higher tech person to fix it.

Make sure they prevision your plan to "4G LTE". It can be taken care of over the phone.

I have the same issue, however I'm on a dealer line so I can't have customer service change it, I have to have my rep do it and he is having trouble figuring it out, and so my at&t rep says that he thinks its because I didn't have an LTE phone prior to this (nexus 4) so he is gonna try to change my imei to his G2 he doesn't use
Sent from my Nexus 5

Simer03 said:
I have the same issue, however I'm on a dealer line so I can't have customer service change it, I have to have my rep do it and he is having trouble figuring it out, and so my at&t rep says that he thinks its because I didn't have an LTE phone prior to this (nexus 4) so he is gonna try to change my imei to his G2 he doesn't use
Sent from my Nexus 5
Click to expand...
Click to collapse
will be calling to check what AT&T says. My last 2 phones were LTE so I definitely had it.

trajik78 said:
will be calling to check what AT&T says. My last 2 phones were LTE so I definitely had it.
Click to expand...
Click to collapse
Ah ok then make sure they provision your imei to work! Make sure to talk to a tier 2 representative if the first person doesn't do it or something
Sent from my Nexus 5

I remember reading in another thread that the IMEIs on the n5 don't register as an lte capable phone in AT&Ts system. You may need to obtain one from a phone that is confirmed to work on their LTE, or have CS generate one for you by telling them you can't find yours. Wish I could find the thread, but they get buried so fast around here.
Keep in mind that this info was from a few days ago so it could just be that AT&T wasn't prepared for the launch...they may have already fixed the problem.
Sent from my Evo LTE

If you put in a sim card from a HSPA only phone before switching to LTE or a new sim then you may need to do a factory reset. That was the only solution that worked to get me on LTE as I was also stuck on HSPA. Could be worth a shot if you don't figure it out.

Yeah just had to call at&t to have them re-switch on my LTE. When I was using an old iPhone 3gs they "turn it off". Thanks for all the support!

[Q] MMS issues?

Hey all, Moto G US version owner here, and having trouble getting MMS working on at&t. I spent some time on the phone with them earlier and was more or less told that the phone wouldn't work right on network, or something to that effect. This was frustrating since everything else worked fine, and it is supposedly tailored for US networks after all. So I tried several different APN settings from online but to no avail. I even copied over the APN settings from my unlocked GS3 (which has no problems at all on at&t's network) and it still wouldn't work. I've contacted Moto's customer service as well and they've given me the number for Level 2 support, will be speaking to them soon.
I'm at a loss here.. yes, it is a new device and all, but is anybody else having this problem?

Try Handcent
boogalah said:
Hey all, Moto G US version owner here, and having trouble getting MMS working on at&t. I spent some time on the phone with them earlier and was more or less told that the phone wouldn't work right on network, or something to that effect. This was frustrating since everything else worked fine, and it is supposedly tailored for US networks after all. So I tried several different APN settings from online but to no avail. I even copied over the APN settings from my unlocked GS3 (which has no problems at all on at&t's network) and it still wouldn't work. I've contacted Moto's customer service as well and they've given me the number for Level 2 support, will be speaking to them soon.
I'm at a loss here.. yes, it is a new device and all, but is anybody else having this problem?
Click to expand...
Click to collapse
I was able to sent text messages just fine, but not MMS photos. I installed Handcent and set the photo size to 100k and the messages went through. I'll be calling Tmobile tomorrow to make sure it's not a provisioning issue.
I'll update if a solution is found.

oldcrow66 said:
I was able to sent text messages just fine, but not MMS photos. I installed Handcent and set the photo size to 100k and the messages went through. I'll be calling Tmobile tomorrow to make sure it's not a provisioning issue.
I'll update if a solution is found.
Click to expand...
Click to collapse
Would this help with receiving MMS messages though? I have issues sending and receiving them currently. Have not had an opportunity to speak with Motorola's level 2 support yet.

boogalah said:
Hey all, Moto G US version owner here, and having trouble getting MMS working on at&t. I spent some time on the phone with them earlier and was more or less told that the phone wouldn't work right on network, or something to that effect. This was frustrating since everything else worked fine, and it is supposedly tailored for US networks after all. So I tried several different APN settings from online but to no avail. I even copied over the APN settings from my unlocked GS3 (which has no problems at all on at&t's network) and it still wouldn't work. I've contacted Moto's customer service as well and they've given me the number for Level 2 support, will be speaking to them soon.
I'm at a loss here.. yes, it is a new device and all, but is anybody else having this problem?
Click to expand...
Click to collapse
I'm on AT&T Gophone, not AT&T postpaid, so your experience may be different, but I've had no problem sending MMS to other phones (android + iphones) or receiving them.
The AT&T rep set up two APN that I can see, including them here for you to try out if you want:
Name: AT&T Phone
APN: phone
Proxy: not set
Username: not set
Server: not set
MMSC: not set
MMS proxy: not set
MMS port: not set
MCC: 310
MNC: Not set
APN type: default, supl, hipri, dun
APN protocol: IPv4
APN enable/disable: APN enabled
Bearer: unspecified
MVNO type: none
MVNO value: not set
AT&T US MMS
Name: AT&T US MMS
APN: phone
Proxy: not set
Username: not set
Server: not set
MMSC: http://mmsc.mobile.att.net
MMS proxy: proxy.mobile.att.net
MMS port: 80
MCC: 310
MNC: 410
Authentication type: not set
APN type: mms
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: unspecified
MVNO type: none
MVNO value: not set
FWIW I've also used this AT&T APN Suggested from ATT forum and it also works with MMS after a reboot.
NAME: AT&T Phone
APN: wap.cingular
Proxy: (not set)
Port: (not set)
Username: [email protected]
Password: CINGULAR1
Server: (not set)
MMSC: http://mmsc.cingular.com
MMS Proxy: wireless.cingular.com
MMS port: 80
MCC: 310
MNC: 410
Authentication Type: (not set)
APN type: (not set)
APN protocol: IPv4
APN: enabled (may need to check this, not sure about your model)
Bearer: unspecified

angomy said:
I'm on AT&T Gophone, not AT&T postpaid, so your experience may be different, but I've had no problem sending MMS to other phones (android + iphones) or receiving them.
The AT&T rep set up two APN that I can see, including them here for you to try out if you want:
Click to expand...
Click to collapse
Prepaid? Last I remember prepaid doesn't support 4G devices for data. And MMS uses data, not wifi. And while I'm aware the MotoG can use 3G(I have mine on Verizon)...AT&T tends to lock down their better phones to 4G only to get users on the contract.
I could be mistake and that phone is supported, but I don't believe they run 4G on prepaid/gophone and hence you might not be able to run data.
As of 2012 they had an inner memo to their call centers saying that 4G devices, Rimms, and iPhones wouldn't be supported for Data any further.

Having same problem as original post
I'm having the same problem as original post, except I'm using StraightTalk. My Moto G is the US version - GSM (uses AT&T network). I've set it up to use the APN that StraightTalk provided. Browser works OK, so I know data services are working, but I can't send or receive MMS messages. I've also tried Handcent that was mentioned in this thread, but it still doesn't seem to be sending. I've also tried the AT&T APN settings from this thread, but no go. Not sure what else to do...