Hola
I will be buying the N5 through another person. It will be unopened and all. My question is what would be the process to get warranty (hopefully wouldn't have to worry about this) from Google?
Do we register the phone serial number / imei when lodging a service ticket or do they only recognize the initial buyer?
Any additional info is greatly appreciated. Thanks.
"So what you want me to do 'bout that?"
QAM said:
Hola
I will be buying the N5 through another person. It will be unopened and all. My question is what would be the process to get warranty (hopefully wouldn't have to worry about this) from Google?
Do we register the phone serial number / imei when lodging a service ticket or do they only recognize the initial buyer?
Any additional info is greatly appreciated. Thanks.
"So what you want me to do 'bout that?"
Click to expand...
Click to collapse
I've done this many times. They don't need receipts. You can call Play Store, say you have a gifted Nexus 4/5 and ask for warranty expiration date. The IMEI and serial number (please write and save them in a safe place/ email) will be used to track it no matter how many times the phone changes hands.
Hola
This is great info. Many thanks.
Not true. Only primary owner can claim warranty though google. The others go through lg. Unless you want to go through google and they ship the rma device to the address on file of the primary owner.
caribouxda said:
Not true. Only primary owner can claim warranty though google. The others go through lg. Unless you want to go through google and they ship the rma device to the address on file of the primary owner.
Click to expand...
Click to collapse
^+1.
Anyone other than first owner has to go through LG. Same applies if you bought it from anywhere other than GP.
Related
Seems I haven't got the luck, tried the tricks found in the forum with the AT&T customer services and finally the result is no good, they rejected me for various of excuses, Account not activated for 90 days, Model of the Phone is not supported to be unlocked, the unlock team is not available at the moment, phone imei number is not bind to the account, no international service package is added to the account ....
Decided to turn to IMEI CHECK today, dumped out the file and provided the IMEI number, paypaled $40.44 USD ~( ... ) and emailed in the fax copy of my driver license(requested, no idea why need to do that) got the unlock code with in 5 minutes.
Jeez. Sorry dude.
Man I would've charged you 2 dollars and 13 cents to give you the unlock code!
evlstyle said:
Seems I haven't got the luck, tried the tricks found in the forum with the AT&T customer services and finally the result is no good, they rejected me for various of excuses, Account not activated for 90 days, Model of the Phone is not supported to be unlocked, the unlock team is not available at the moment, phone imei number is not bind to the account, no international service package is added to the account ....
Decided to turn to IMEI CHECK today, dumped out the file and provided the IMEI number, paypaled $40.44 USD ~( ... ) and emailed in the fax copy of my driver license(requested, no idea why need to do that) got the unlock code with in 5 minutes.
Click to expand...
Click to collapse
That's insane!!! I paid won an ebay auction for $13.99 USD from www.cellunlock.net to have mine unlocked and received the code within 12 hours. They only needed the IMEI number of my phone...not sure why you had to pay so much and had to give them your drivers license.
dude... how is that may i ask?..
jbmorales said:
Man I would've charged you 2 dollars and 13 cents to give you the unlock code!
Click to expand...
Click to collapse
$2.13???? OMG!.. how may i ask dude?
madrascafe said:
dude... how is that may i ask?..
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Click to collapse
They're all over ebay...you got screwed..again though, I would wonder why they needed my drivers license...kinda suspicious to me.
crispyj said:
They're all over ebay...you got screwed..again though, I would wonder why they needed my drivers license...kinda suspicious to me.
Click to expand...
Click to collapse
Probably just to cover themselves. There are a lot of stolen phones about. One shop over here wants photographic ID and proof of address, lol!!!
Wouldnt worry too much, have used IMEI Check in the past, good service and no problems here, although their not the cheapest on the market.....
crispyj said:
They're all over ebay...you got screwed..again though, I would wonder why they needed my drivers license...kinda suspicious to me.
Click to expand...
Click to collapse
Especially since the OP paid via Paypal. Now, they have an email address tied to a known valid paypal account and the OP's credentials (Name, address, etc.). Hopefully they won't be able to much with it. I'd still be wary though. To OP, definitely watch your paypal account for suspicious activities and other financial activities for a while. Don't want to mess with identity theft. It's a nightmare to get resolved.
EDIT: Well, silent_killa's dealings should help ease your feelings a little. Though, it wouldn't hurt just to be safe.
@KMFM$: Really well said. Dealing with paypal on most levels is frustrating and when it is about identity theft I've heard they can be really, really unfair.
He has great advice OP
jbmorales said:
Man I would've charged you 2 dollars and 13 cents to give you the unlock code!
Click to expand...
Click to collapse
will that also work for a dutch orange rom? Then i'll be glad to pay you $2.13!
So pretty much, I want to sell my Nexus 5 and a buyer contacted me telling me that i have to transfer ownership to him after we do the deal so he is able to have warranty. Is this dangerous in anyway, shape or form? I read online that you cannot get warranty if you arent the purchaser. I live in Australia by the way.
Andypandiiee said:
So pretty much, I want to sell my Nexus 5 and a buyer contacted me telling me that i have to transfer ownership to him after we do the deal so he is able to have warranty. Is this dangerous in anyway, shape or form? I read online that you cannot get warranty if you arent the purchaser. I live in Australia by the way.
Click to expand...
Click to collapse
Just give Google a call.
I never heard ownership for buying a used device and I don't think you can transfer it to someone else. Jeez its just a phone -_-. The most you can do is give the seller receipt. Other than that he is on his own. That's the sacrifice he has to make for buying a used device. Good luck!
badboy47 said:
I never heard ownership for buying a used device and I don't think you can transfer it to someone else. Jeez its just a phone -_-. The most you can do is give the seller receipt. Other than that he is on his own. That's the sacrifice he has to make for buying a used device. Good luck!
Click to expand...
Click to collapse
People have called Google and transferred warranty/ownership before.
Andypandiiee said:
So pretty much, I want to sell my Nexus 5 and a buyer contacted me telling me that i have to transfer ownership to him after we do the deal so he is able to have warranty. Is this dangerous in anyway, shape or form? I read online that you cannot get warranty if you arent the purchaser. I live in Australia by the way.
Click to expand...
Click to collapse
I did this when i bought a second hand N5,here's what i did:
1) Contacted Google support (via chat but you could phone them too)
2) I told them that the N5 was a gift and that i want to transfer the ownership for warranty purposes
3) They asked for the IMEI and the e-mail of the account that was used to buy the device
That's it,after a few minutes i received an email from Google saying that the ownership transfer was successful.
Hi Everyone!
I've recently received an email from the person who sold me my N5 requesting the IMEI.
When I asked why he said Google is requesting it for security reasons.
I then asked him to ask Google to contact me directly, but he said that couldn't happen because the phone was originally bought under his Google account.
I'm not too sure if I should provide him with it, can anyone give me any advice on this??
Thank you heaps!
Additional info:
The phone was bought from a private sale over Trade Me, basically the eBay of New Zealand.
Phone was advertised as brand new but was opened at the custom for checks. When I received it, it didn't have the protective layer over the screen.
Later found defect on the device, and with the seller's assist I had it sent back to LG America and got an replacement.
Google already has your IMEI so I'd say to not send it to this person.
Yea they can use it to report it lost or stolen and get the device shut down
Ben36 said:
Yea they can use it to report it lost or stolen and get the device shut down
Click to expand...
Click to collapse
This was my first thought.
Which means they can probably get a crime number which their insurance will want before sending them a replacement
Only bad things can come from giving someone your IMEI...
Sent from my Nexus 5 with the N5X LRX22C ROM
As mentioned, it sounds like the seller wants to scam you and get the phone replaced and blacklist the one you have
EddyOS said:
As mentioned, it sounds like the seller wants to scam you and get the phone replaced and blacklist the one you have
Click to expand...
Click to collapse
I'm pretty sure that's what happened when I got my Moto X.
Sent from my Nexus 5 with the N5X LRX22C ROM
CloakedUltraling said:
Hi Everyone!
I've recently received an email from the person who sold me my N5 requesting the IMEI.
When I asked why he said Google is requesting it for security reasons.
I then asked him to ask Google to contact me directly, but he said that couldn't happen because the phone was originally bought under his Google account.
I'm not too sure if I should provide him with it, can anyone give me any advice on this??
Thank you heaps!
Additional info:
The phone was bought from a private sale over Trade Me, basically the eBay of New Zealand.
Phone was advertised as brand new but was opened at the custom for checks. When I received it, it didn't have the protective layer over the screen.
Later found defect on the device, and with the seller's assist I had it sent back to LG America and got an replacement.
Click to expand...
Click to collapse
Google (or other legit businesses) do not call people for their Imei number, you`re a fool if you just hand it to anyone. Do NOT give this number to ANYONE mate
thanks for all the replies everyone!
Appreciated!
Hi,
I bought the unlock service for my sm-n920p note 5 phone. The connect my phone remotely. They make somethings then said the phone is unlocked. But my phone is not unlocked. I couldn't use my phone. Then my phone give invalid sim messages.
I couldn't reach support. Open a few tickets but nobody contact me. I reach them via chat but they said me phone is blacklisted and a lot of "mother ****er, **** off, etc". They don't give me money back.
They give guarantee theandroiddoctor_com/imei-guarantee
They said unlock will be permenant.
Please keep away this persons and send this messages to your friends.
Regards,
That stinks man
Sent from my Pixel using Tapatalk
Jesushasadroid said:
That stinks man
Sent from my Pixel using Tapatalk
Click to expand...
Click to collapse
My order number is 15288.
I can send a lot of screenshot from my unlocked phone. Why I'm so ungry for $15. I lost totaly $500 for this phone. So $15 is not important for me. I can paid another $15 for permanent unlock my phone.
If you are theandroiddoctor person, you should explain the all process. Why technician close the session after unlock process without my test result. Nobody answer me, nobody answer my support request.
All time they use bad words and their behaviour is not fair.
Regards,
umitgl said:
My order number is 15288.
I can send a lot of screenshot from my unlocked phone. Why I'm so ungry for $15. I lost totaly $500 for this phone. So $15 is not important for me. I can paid another $15 for permanent unlock my phone.
If you are theandroiddoctor person, you should explain the all process. Why technician close the session after unlock process without my test result. Nobody answer me, nobody answer my support request.
All time they use bad words and their behaviour is not fair.
Regards,
Click to expand...
Click to collapse
Because they aren't a true professional shop, they are someone that does this from their home. They don't care about whether your phone works, they only care about getting paid and they didn't do the right thing because they didn't want to pay for messing your device up because they don't have a true business like a true professional would.
That's what you get for trying to save money to get it done and trusting someone that you found on the internet instead of taking your device to a trusted and reputable professional shop, you get what you pay for, it's your own fault for being stupid enough to trust someone you found online.
You made a bad decision and now you're paying the price, get over it, move on and learn a lesson from it. Posting here isn't changing anything.
Sent from my SCH-I535 using Tapatalk
theandroiddoctor
Droidriven said:
Because they aren't a true professional shop, they are someone that does this from their home. They don't care about whether your phone works, they only care about getting paid and they didn't do the right thing because they didn't want to pay for messing your device up because they don't have a true business like a true professional would.
That's what you get for trying to save money to get it done and trusting someone that you found on the internet instead of taking your device to a trusted and reputable professional shop, you get what you pay for, it's your own fault for being stupid enough to trust someone you found online.
You made a bad decision and now you're paying the price, get over it, move on and learn a lesson from it. Posting here isn't changing anything.
Sent from my SCH-I535 using Tapatalk
Click to expand...
Click to collapse
Regarding the Note 5, the phone can be restored to factory conditions by downloading Samsung Kies. Once downloaded fire up the software, select "tools" followed by "firmware upgrade and initialisation". Then connect your phone and the software will download all the necessary files, including the latest updates. I know this because they screwed my phone's IMEI during a unlock process, probably hoping they would squeeze more money out of me for a IMEI repair. Kies solved my IMEI problem, and their unlock wasn't affected by the Kies update (their unlock worked). These are unsavoury people who had access to my computer and phone while they carried out their half a job. Hindsight is a wonderful thing....
js6281 said:
Regarding the Note 5, the phone can be restored to factory conditions by downloading Samsung Kies. Once downloaded fire up the software, select "tools" followed by "firmware upgrade and initialisation". Then connect your phone and the software will download all the necessary files, including the latest updates. I know this because they screwed my phone's IMEI during a unlock process, probably hoping they would squeeze more money out of me for a IMEI repair. Kies solved my IMEI problem, and their unlock wasn't affected by the Kies update (their unlock worked). These are unsavoury people who had access to my computer and phone while they carried out their half a job. Hindsight is a wonderful thing....
Click to expand...
Click to collapse
Deleted
Cyberbullying at it's best, STAY AWAY FROM THEM
To add to the OP's experience, here is what i had to go through:
I asked about the process to unlock a galaxy s7 and the online chat support rep sent me a Google pay link. I asked him whether they'd support Paypal and he responded with a barrage of expletives, also threatening to install active x and hack my browser. NEVER EVER USE THIS SITE FOR ANYTHING.
umitgl said:
Hi,
I bought the unlock service for my sm-n920p note 5 phone. The connect my phone remotely. They make somethings then said the phone is unlocked. But my phone is not unlocked. I couldn't use my phone. Then my phone give invalid sim messages.
I couldn't reach support. Open a few tickets but nobody contact me. I reach them via chat but they said me phone is blacklisted and a lot of "mother ****er, **** off, etc". They don't give me money back.
They give guarantee theandroiddoctor_com/imei-guarantee
They said unlock will be permenant.
Please keep away this persons and send this messages to your friends.
Regards,
Click to expand...
Click to collapse
They are racist. Disgusting human being. I had a horrible experience through their online "help" to fix my note 5 blocked on the Samsung Google Account Verification screen.
Disgusting
I am filing a racial discrimination complaint against this Sharena Johnson that sent me a gpay link and their service. What a disgusting person
GOOD NEWS
Just want to let everyone here know that the androiddoctor has been shut down by me. I contacted someone in the higher dept in shopify and i got their website shut down. They messed with the wrong person. Scammed my friend for $40 now they are done.
Here is proof
Attached are photos showing site down and me messaging them before and after.
hec2k said:
Attached are photos showing site down and me messaging them before and after.
Click to expand...
Click to collapse
Dude they're still online.
Lets report the site to google and firefox . Maybe they'll mark the site as deceptive
Report Link
Very similar situation with Verizon.. called them many times but they saidthe phone was under contract and I'd need the account info and before they can help me. I've tried to contact the guy on fb where I bought it and seen his post from a sell/buy page yet his account. Is no longer available or doesn't show when I search his name. I asked if I could have a number they have on file or can they contact him and they said that they couldn't due to privacy issues.. I bought the s7 edge from him and now only use it have of it is an Internet Explorer... it's a very nice phone set me back 240.00 between a rock and a hard place please help. Or any advice on what to do just try and sell it across seas get a Lil money back. That was about the best advice I have gotten so far. Thanks guys
Bobbybre said:
Very similar situation with Verizon.. called them many times but they saidthe phone was under contract and I'd need the account info and before they can help me. I've tried to contact the guy on fb where I bought it and seen his post from a sell/buy page yet his account. Is no longer available or doesn't show when I search his name. I asked if I could have a number they have on file or can they contact him and they said that they couldn't due to privacy issues.. I bought the s7 edge from him and now only use it have of it is an Internet Explorer... it's a very nice phone set me back 240.00 between a rock and a hard place please help. Or any advice on what to do just try and sell it across seas get a Lil money back. That was about the best advice I have gotten so far. Thanks guys
Click to expand...
Click to collapse
You've been had, it seems they sold you a device that has been blacklisted due to non payment on their bill.
The only way to activate this phone is for the former owners bill to be paid, then they will remove the block.
Otherwise, sell it, but make it known to any buyers that it does not have a valid IMEI/blacklisted.
Don't cheat someone the way you were cheated, cut your losses and consider it a lesson learned, then be smarter the next time you buy a used device. Remember, when you find a deal that's too good to be true, it usually is.
If you buy from ebay, only buy devices that say they have a good/valid IMEI and only from sellers with a very high rating.
The safest option for buying used devices is to use Swappa.com.
DO NOT CONTACT ME VIA PM TO RECEIVE HELP, YOU WILL BE IGNORED. KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE
Droidriven said:
You've been had, it seems they sold you a device that has been blacklisted due to non payment on their bill.
The only way to activate this phone is for the former owners bill to be paid, then they will remove the block.
Otherwise, sell it, but make it known to any buyers that it does not have a valid IMEI/blacklisted.
Don't cheat someone the way you were cheated, cut your losses and consider it a lesson learned, then be smarter the next time you buy a used device. Remember, when you find a deal that's too good to be true, it usually is.
If you buy from ebay, only buy devices that say they have a good/valid IMEI and only from sellers with a very high rating.
The safest option for buying used devices is to use Swappa.com.
DO NOT CONTACT ME VIA PM TO RECEIVE HELP, YOU WILL BE IGNORED. KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE
Click to expand...
Click to collapse
Not sure if you got my earlier reply I just want to thank you for taking the time to answer my question.. Verizon totally left me in the dark basically. It's weird that Verizon won't let me pay a balance if there is one left won't lmk anything. Especially seems how I'm on a sister network and ultimately I'd be bringing them money in not even bring the phone in. Lol anyways I appreciate it again may try and sell it no worries won't do unto others what was done onto me feels kinda crappy.. ttyl
Bobbybre said:
Not sure if you got my earlier reply I just want to thank you for taking the time to answer my question.. Verizon totally left me in the dark basically. It's weird that Verizon won't let me pay a balance if there is one left won't lmk anything. Especially seems how I'm on a sister network and ultimately I'd be bringing them money in not even bring the phone in. Lol anyways I appreciate it again may try and sell it no worries won't do unto others what was done onto me feels kinda crappy.. ttyl
Click to expand...
Click to collapse
They won't discuss or handle anything specific about an account with anyone but the authorities or the owner of the account, for security and privacy reasons, they are bound by law on this.
On a side note, if you bought the device from eBay then eBay might reimburse your purchase because what you received was not what was listed, you didn't get what you paid for. It wasn't listed as invalid IMEI, it was posted and sold as if it was all legit when it wasn't. eBay might handle this for you, it's worth a shot, at least.
DO NOT CONTACT ME VIA PM TO RECEIVE HELP, YOU WILL BE IGNORED. KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE