Thought you guys might be interested in this - credit to the author Matt
Windows Mobile 6.1 SMTP issues
18/09/08 10:37:37 am by Matt - 718 words
Categories: News
Do you have a Windows Mobile 6.1 powered device and use either POP3 or IMAP4 with SMTP? Have you encountered problems sending email or seen the error message below?
If the answer to either of the questions above is yes then read on as what you are seeing is actually a bug that affects all WM 6.1 powered handsets!
Background
I first discovered this problem a few months ago while using my HTC TyTN II. I have access to two Exchange servers but, as you'll probably know, you can only set up one Exchange activesync partnership per device. So for the other account I have to use IMAP4 and send over SMTP.
I've been using the setup for about 18 months and it works perfectly well for me, well until HTC released the WM 6.1 update for the TyTN II it did.
I installed the 6.1 update on the TyTN II and set up my Exchange and IMAP4 accounts. Was able to receive email with both accounts, no problem. All was well until I tried to send an email from my IMAP4 account (through SMTP). Upon trying to send mail I simply got presented with the error message above. I checked the account settings, they were all correct, but still unable to send mail.
I then restored the original WM 6.0 ROM to the TyTN II and the problem went away! This lead me to think that there was a problem with HTC's implementation of the 6.1 ROM. However later test revealed this to not be the case.
I set up my IMAP4 email on my new HTC Touch Diamond and was able to send one email, but subsequent emails then failed with the same error message. Deleting and recreating the account allowed me to send one or two more emails before it then failed again. One sending failed the account never works again!
So I contacted one of our friends at Microsoft to try and work through the problem.
Having worked with the guys at Microsoft for the past 6 weeks or so (including the top Outlook Mobile chap in the US) and having sent them my TyTN II to test we have discovered the following bug affecting ALL Windows Mobile 6.1 devices.
You can see more in the email excerpt from Microsoft below:
We are done with it and just checked in a bug fix last week to address what turned out to be a severe product bug that will affect all WM 6.1.x devices until they receive a fix or upgrade to WM 6.1.4. Your help both made us aware of the issue before it bubbled up through the forums and your device actually did help us debug the issue.
We are driving the issue with our response team and pushing to make a fix more broadly available independent of a device update.
More details on this bug:
Symptoms:
At some point sending e-mail stops working for a given e-mail account.
This will happen if the there is *any* failure to connect to the SMTP server – ever. After that point the user cannot send mail with that account again.
Recovery:
The user must delete their e-mail account and recreate it each time this happens.
There is no way to prevent this from reoccurring.
So as you can see, the problem is pretty severe and affects all devices with WM 6.1. The work around, if you can call it that, is to delete the affected account and recreate it.
I also suspect that this bug is related to the problem that many people report with GMail on their mobile and the reason why you must delete and recreate an email account if any of the account credentials change.
Microsoft are working on the problem at the moment and are hoping to make an independent update available. Let's hope that it will be available in that format rather than part of a full ROM update as I suspect that it will take time to filter through the manufacturers and the operator supply channels.
If you are affected by this issue then do drop me a line and I'll endeavour to keep you updated with the progress of the fix.
EDIT: Please see this post for a potential fix to the problem!
Posted by: Matt
[ Post Tags: smartphone news, windows mobile news, WM 6.1, SMTP Error, bugs, tracyandmatt.co.uk ]
lui2001 said:
EDIT: Please see this post for a potential fix to the problem!
Click to expand...
Click to collapse
Could you please provide the actual link?!
This rocks!!! I have been playing with other solutions (from MS, Tmobile, XDA, etc) for months, nothing worked more than a few days. So far so good!! ken
I have tried all patches and fixes suggested
as sais i tried all patches and fixes suggested still no result on my xperia x1 . upto now i noticed one time that my kpnplanet dutch account has sent my outbox. after a reboot/ system hang
is microsoft having a future update coming? i have spent many houjrs getting it to work..unfortunately without result yet...
tx for any advice
Are there any updates relating to this issue? I too was recently affected by this bug and it is very annoying.
Hi All,
I have an Advantage X 7510 that I bought in Ireland and I was trying to
set up a new email account to my work's Microsoft Exchange Email
account. The manual has set up instructions for this but when I follow
them there is no Msoft Exchange option in the menu as the manual says
should be there? I am running Windows Mobile 6.1 Pro
Please help.
Thankx.
Fatboy
Go to message =>set-up e-mail account => Type e-mail adress=> do not search the internet and press next. =>Choose your provider:exchange server a few steps further you will find the sync options, such as calender, contacts etc.
Hi aevries
I have tried that several times but when I do there is no choice for exchange server only pop or imap?
Thank you for your help.
Fatboy_HTC
Fatboy_HTC said:
Hi aevries
I have tried that several times but when I do there is no choice for exchange server only pop or imap?
Thank you for your help.
Fatboy_HTC
Click to expand...
Click to collapse
You set up MS-Exchange through ActiveSync. Launch ActiveSync on the device. Click on the menu and you can set the Server Source, schedule (how often it should check for mails), etc. Once you do this, you will see that "Outlook mail" in your Messaging shows your MS-Exchange email.
I received my HTC 7 Pro over the weekend. It looks nice, runs fine. I upgraded to Mango Beta. That made it even better. I ordered a 32GB microSD to get the storage the phone deserves. So, I'm excited about my new toy. And then I tried to sync to Outlook.
It seems incredibly strange that on this website chock full of staunch individualists that no one is ranting about being forced to use MS Hotmail and the MS cloud invironment as the only method of allowing a 'Pro' phone to be synchronized with Outlook contacts and calendar. And what about all of the music and files I have on my PC? It isn't rational that I should have to pass 10-20GB of stuff through the MS cloud just because MS have decided that is how they want to manage phone synchronization. I do not want another public e-mail address and I certainly do not want to push my business correspondence through one.
[I have just deleted a lengthy rant about MS from here. Suffice it to say I am really dissatisfied with MS and their apparent business intent.]
I like the HTC 7 Pro but I really need to be able to connect a USB cable and transfer my own stuff like I can on any other phone.
So I am looking to all of you for help/advice. If there is no way to synchronize Phone 7 with my laptop then I am perfectly willing to downgrade back to WM6.5 or switch to Android. I just need to know what my options are.
I kept all my packing material. If there is no solution then I will return the phone and get the nearest Android equivalent.
Thanks in advance for your help.
--Steve
Your media can all be transferred using Zune, direct from your computer, wired or over WiFi (after a wired sync you can set the phone to automatically sync when it's plugged in and doing nothing)
Regarding Outlook, I don't know of a single person that doesn't use Exchange or Google, both of which can be used to synchronise mail, calendar, contacts and i believe tasks between computer and mobile device. This is so much more advantageous than 'direct by wire' syncing that I'm surprised you are that concerned. If anything it's good practice to have a backup of these things...
shrines said:
I received my HTC 7 Pro over the weekend. It looks nice, runs fine. I upgraded to Mango Beta. That made it even better. I ordered a 32GB microSD to get the storage the phone deserves. So, I'm excited about my new toy. And then I tried to sync to Outlook.
It seems incredibly strange that on this website chock full of staunch individualists that no one is ranting about being forced to use MS Hotmail and the MS cloud invironment as the only method of allowing a 'Pro' phone to be synchronized with Outlook contacts and calendar. And what about all of the music and files I have on my PC? It isn't rational that I should have to pass 10-20GB of stuff through the MS cloud just because MS have decided that is how they want to manage phone synchronization. I do not want another public e-mail address and I certainly do not want to push my business correspondence through one.
[I have just deleted a lengthy rant about MS from here. Suffice it to say I am really dissatisfied with MS and their apparent business intent.]
I like the HTC 7 Pro but I really need to be able to connect a USB cable and transfer my own stuff like I can on any other phone.
So I am looking to all of you for help/advice. If there is no way to synchronize Phone 7 with my laptop then I am perfectly willing to downgrade back to WM6.5 or switch to Android. I just need to know what my options are.
I kept all my packing material. If there is no solution then I will return the phone and get the nearest Android equivalent.
Thanks in advance for your help.
--Steve
Click to expand...
Click to collapse
yea nothing wrong with using the cloud at all. there's also even a hotmail-outlook connector, you are not being "forced" to use hotmail at all ur more than welcome to use ur exchange email to sync ur contacts but u do need a live ID to use the marketplace and Zune. android has this similar practice where u need a Gmail account to even be able to use it period. MS is not going to spy on ur emails or call ur contacts and ur information isn't any less safe on the cloud than it is on ur PC.
Thanks for the replies, folks, but it appears that I have not made myself clear. I have over 2000 contacts due to industry committee activities and customers. I have four email accounts within Outlook, only one of which is an Exchange account. I travel extensively. The MS instructions for moving my contacts to my phone 7 include having to import all of those not on the Exchange server to HotMail using CSV formats. There is no automatic update thereafter. Zune will only update the phone calendar from one 'primary' calendar.
I am in Ireland today and I was unable to sync with Zune because it expected me to change my location/region settings to match my current location (I live in Germany). When I changed my location to Ireland I was informed that my Zune would not work due to restrictions (content licensing, I assume). The same is true if I select Worldwide English. If I switch back my location back to Germany there are no English pages available but I still can't sync.
Many places I visit have no wired or wireless Internet and roaming charges are outrageous. So how do I keep my phone contacts, calendar and files up-to-date with my Outlook through all this?
All I did with WM 6.5 was plug my phone in to my laptop and ActiveSync took care of the update. No more.
And I still haven't been able to sync my phone.
It really looks like Phone 7 is focused on social sites and trying to sell me stuff rather than addressing my needs as a business user.
shrines said:
Thanks for the replies, folks, but it appears that I have not made myself clear. I have over 2000 contacts due to industry committee activities and customers. I have four email accounts within Outlook, only one of which is an Exchange account. I travel extensively. The MS instructions for moving my contacts to my phone 7 include having to import all of those not on the Exchange server to HotMail using CSV formats. There is no automatic update thereafter. Zune will only update the phone calendar from one 'primary' calendar.
I am in Ireland today and I was unable to sync with Zune because it expected me to change my location/region settings to match my current location (I live in Germany). When I changed my location to Ireland I was informed that my Zune would not work due to restrictions (content licensing, I assume). The same is true if I select Worldwide English. If I switch back my location back to Germany there are no English pages available but I still can't sync.
Many places I visit have no wired or wireless Internet and roaming charges are outrageous. So how do I keep my phone contacts, calendar and files up-to-date with my Outlook through all this?
All I did with WM 6.5 was plug my phone in to my laptop and ActiveSync took care of the update. No more.
And I still haven't been able to sync my phone.
It really looks like Phone 7 is focused on social sites and trying to sell me stuff rather than addressing my needs as a business user.
Click to expand...
Click to collapse
this is totally incorrect! on wp7 u can add as many exchange accounts as u want and it will sync them and keep them updated vs on wm6.5 and android u can have one, and those contacts that aren't on exchange u can easily add them or import them it is no big deal at all. all the calendars are also updated, on my arrive with the mango beta I have 2 live accounts setup and my Facebook account and it syncs ALL my appointments accordingly to which account they originated from. Zune does not sync any of this, Zune only syncs pictures,videos and music.
Forgive me, but reading that sounds like you haven't actually used the software.
Zune only deals with multimedia and updates - nothing to do with calendars, contacts, or mail.
You can have as many accounts as you like on the phone, they ALL synchronise everything, and in the calendar app every accounts' calendar appears and has a different colour attached to it (mine, for example, highlights Exchange in red, Google in Blue, and Facebook in green, and they all appear together so I know when I'm actually available)
I don't understand how having a thousand contacts is a problem? You can sync contacts from Google, Exchange, or Windows Live into Outlook, then it's a case of using that most amazing of things as Copy and Paste, then the cloud takes care of your syncing.
Travelling a lot, it makes sense to me to just let the phone deal with the sync - when something changes, it gets pushed to the phone automatically, and if you change something on the phone it's pushed to the cloud, where your computer picks it up automatically.
You sound like the perfect example of somebody who could benefit hugely from a push-sync service but doesn't want to...sorry to be frank, but that's just the way it seems to me...
shrines said:
Thanks for the replies, folks, but it appears that I have not made myself clear. I have over 2000 contacts due to industry committee activities and customers. I have four email accounts within Outlook, only one of which is an Exchange account. I travel extensively. The MS instructions for moving my contacts to my phone 7 include having to import all of those not on the Exchange server to HotMail using CSV formats. There is no automatic update thereafter. Zune will only update the phone calendar from one 'primary' calendar.
I am in Ireland today and I was unable to sync with Zune because it expected me to change my location/region settings to match my current location (I live in Germany). When I changed my location to Ireland I was informed that my Zune would not work due to restrictions (content licensing, I assume). The same is true if I select Worldwide English. If I switch back my location back to Germany there are no English pages available but I still can't sync.
Many places I visit have no wired or wireless Internet and roaming charges are outrageous. So how do I keep my phone contacts, calendar and files up-to-date with my Outlook through all this?
All I did with WM 6.5 was plug my phone in to my laptop and ActiveSync took care of the update. No more.
And I still haven't been able to sync my phone.
It really looks like Phone 7 is focused on social sites and trying to sell me stuff rather than addressing my needs as a business user.
Click to expand...
Click to collapse
I'm in the same boat sort of. I don't use Exchange, just MS Office an Outlook for my schedule and contacts. I only just got my first WP7 phone and previously I was a recent WM user migrating from my Axim x51v. Been using a PDA since WM2003. I really find it hard to fathom why MS would make it so that their products can't talk to each other. I've installed the connecter and still couldn't get it to sync up to Hotmail very easily. I've got my contacts in teh phone but still can't get my calender to move over.
My suggestion to you John would be to get yourself a Google account, which you can sync using the Exchange protocol into Outlook, and which the phone can sync automatically. That's probably the easiest way of doing things.
Hi all
Currently using an HTC Touch Pro 2 and was considering upgrading to HTC 7 Pro. Came across this post and am very concerned. Due to work data restrictions phone must be able to connect using ordinary USB cable. Is there no way that this can happen on WM7?
Thanks
Barney
P.S Was cosiderng WM7 v. Android and decided to stick with Windows (seeing as that is all I have ever had) This could be a deal breaker though, assuming Android phones can easily sync using USB.
My god where do you work!?
Unfortunately it would appear the draconian restrictions in your workplace are letting you down - neither WP7 or Android are designed to synchronise PIM data over USB. HTC have bodged together a not-fantastic workaround for Android which is probably your only choice...
Edit: By connect, what do you mean? Obviously any phone can connect, just not necessarily sync.
I do mean syncing of data (calendar, tasks, contacts, notes) over a USB cable. I gather there are apps that work on Android that allow this even though native android doesn't.
Looks like its going to have to be Android then. Looking at Samsung Galaxy S2 just now. Got another couple of months so Microsoft may sort this but somehow I don't think they will - must admit not sure why not, their mobile phone sales have dropped a lot over the past few years and with this sort of design I now know why. Been using them for around 7 years now but looks like I will be forced to move away.
Cheers
Barney
Edit: I gather that the iPhone natively supports direct sync to Microsoft Outlook - shudder, now having to include that in my shortlist! How did Microsoft get it soooo wrong!!!
Barneyabz said:
I do mean syncing of data (calendar, tasks, contacts, notes) over a USB cable. I gather there are apps that work on Android that allow this even though native android doesn't.
Looks like its going to have to be Android then. Looking at Samsung Galaxy S2 just now. Got another couple of months so Microsoft may sort this but somehow I don't think they will - must admit not sure why not, their mobile phone sales have dropped a lot over the past few years and with this sort of design I now know why. Been using them for around 7 years now but looks like I will be forced to move away.
Cheers
Barney
Edit: I gather that the iPhone natively supports direct sync to Microsoft Outlook - shudder, now having to include that in my shortlist! How did Microsoft get it soooo wrong!!!
Click to expand...
Click to collapse
all over USB sync? u gotta be kidding. I ain't even going to bother with proving how dumb this post sounds.
eric12341 said:
all over USB sync? u gotta be kidding. I ain't even going to bother with proving how dumb this post sounds.
Click to expand...
Click to collapse
+1 - couldn't agree more. These phones are made almost entirely for the internet.
eric12341 said:
all over USB sync? u gotta be kidding. I ain't even going to bother with proving how dumb this post sounds.
Click to expand...
Click to collapse
Think you missed my earlier post - feel free to look for it. Point is that work restrictions mean I will not be allowed to sync via the cloud. As I said in my earlier post, not going to argue or debate whether this is good or bad, no point.
Therefore I am now left with Android or iphone unless Microsoft get this sorted.
By the way Google it and you will see that it is proving to be a major sticking point with business users and is turning users away from windows phone 7 with more windows mobile 6.5 phones still being sold then windows 7 with this being one of the reasons.
cheers
Barney
Barneyabz said:
Think you missed my earlier post - feel free to look for it. Point is that work restrictions mean I will not be allowed to sync via the cloud. As I said in my earlier post, not going to argue or debate whether this is good or bad, no point.
Therefore I am now left with Android or iphone unless Microsoft get this sorted.
By the way Google it and you will see that it is proving to be a major sticking point with business users and is turning users away from windows phone 7 with more windows mobile 6.5 phones still being sold then windows 7 with this being one of the reasons.
cheers
Barney
Click to expand...
Click to collapse
alot of workplaces support exchange server synching of contacts and the like, there's also a hotmail-outlook connector that will sync content back n forth accordingly,so I didn't miss anything.
really not picking an arguement - not sure if you are.
However for information sake only, for others that might read this thread, using hotmail connector means uploading and downloading all the info via Microsoft servers, and the other option of microsoft exchange, well not all firms use exchange.
Therefore if a company does not agree to one of these methods it means Windows Phone 7 is not an option
Barney
Here's my set-up:
Hotmail account (had for "ever") that I use to access MS services such as XBox Live, Skydrive, etc. --- this has become my centralized sync point just because it was empty and is well integrated
Personal domain accounts hosted with Google Apps --- these all sync to my WP7 phone
Various Gmail accounts --- again, all synced to my WP7 phone
Yahoo account --- again, synced to my WP7
Work calendar (not interested in getting e-mails) --- using Google Sync, my work calendar is pushed to one of my Gmail accounts.....so all of my appointments appear on my phone (http://www.google.com/mobile/sync/)
Facebook --- synced as well.
All total, I have 10 accounts listed in the settings. All of them sync flawlessly. All of my information is stored where I want it and blended on my phone. Contacts from my personal domain that are related to side business are available on my phone but aren't stored on my hotmail account. Contacts in Yahoo don't show up in my side-business e-mail accounts. Etc. The phone is the central hub, but information is still segmented just how I want it. When a contact spans accounts, I've linked them with that feature and all of the information shows up under one entry. I can pick home or mobile or work related info even though each piece is from a different account.
And when Mango is released and I have a single inbox, the phone will become even more of a central hub to everything.
Barneyabz said:
Think you missed my earlier post - feel free to look for it. Point is that work restrictions mean I will not be allowed to sync via the cloud. As I said in my earlier post, not going to argue or debate whether this is good or bad, no point.
Therefore I am now left with Android or iphone unless Microsoft get this sorted.
Click to expand...
Click to collapse
I'm unsure of exactly why you're saying Android and iOS don't sync over the cloud. Neither of them have a method of syncing ONLY over USB.
For whatever reasons, you are unhappy with WP7, and it's likely just not the right solution for you. With that being said, why bother coming back to this thread unless you have a specific need to argue?
We get it. You feel that WP7 doesn't work for you. If there is a problem with the functionality or design, take that up with MS, and not with a fan board.
If you're going to argue semantics like amount of WM6.5 devices sold over WP7, at least have the courtesy to link your information. I'm going to continue to not take you or your concerns seriously until you actually understand how all of the major mobile OS devices actually sync.
Tell your IT department to get out of a cave and update their software solutions. Any new-ish version of Exchange Server will properly support OTA sync'ing of contacts.
Other than that, have fun in Apple land.
Actually I didn't say that iphone and Adnroid don't sync over the cloud, but you can do both therefore chosing to sync directly with outlook if you wish. Considering the first post on this thread, i.e. the point of the thread, is about this issue, I believe my posts have been on topic. Sorry if that has bothered you but believe it or not this is a major issue affecting many users out there.
Here are a couple of links to an article regarding windows mobile 6.5 outselling windows phone 7 during the winter
http://www.mobot.net/windows-mobile-outselling-windows-phone-7-23633
http://wmpoweruser.com/gartner-1-6-million-windows-phone-7-handsets-sold-to-customers-in-q1-2011/
By the way I didn't participate in this thread to argue, my original post is below
Barneyabz said:
Hi all
Currently using an HTC Touch Pro 2 and was considering upgrading to HTC 7 Pro. Came across this post and am very concerned. Due to work data restrictions phone must be able to connect using ordinary USB cable. Is there no way that this can happen on WM7?
Thanks
Barney
P.S Was cosiderng WM7 v. Android and decided to stick with Windows (seeing as that is all I have ever had) This could be a deal breaker though, assuming Android phones can easily sync using USB.
Click to expand...
Click to collapse
I participated precisely because I like windows operating systems and was looking for help in getting it do what I want it to do, like a number of other posters on this thread. Instead I got a bunch of emails justifying what Microsoft have done rather then answering the post - why?
Now have carefully read this post and do believe that there is nothing wrong in it, its in the spirit of the board, which by the way I have been a member of for a long time, and will continue to be.
This will be my last post on this thread unless there is something posted relevant to my (and the starter of the thread) original question.
Folks,
Thanks for all your opinions.
It seems that I am not alone. Please refer to the 53 pages of complaint to MS regarding Win 7's inability to sync with Outlook in the way that some of us need to work:
http://answers.microsoft.com/en-us/...4c-87cc-54d8c5c012d2?page=50&tm=1312012136534
There is a 1000 contact limit to the number of contacts on HotMail. Tasks and notes are not sync'ed. I have no interest in exposing my data to the MS cloud when they have not published a security risk assessment and take no responsibility for data in their care.
I travel internationally; all the time. Having my phone sync automatically to get e-mail and updates costs me hundreds of dollars a month. Previously I could turn off data roaming and update my phone at night in my hotel with a cable.
I bought the HTC 7 Pro as the successor to my MDA Vario 5 (Touch Pro 2). After a frustrating week I have gone back to the Touch Pro 2 because WM6.5 works the way that I do.
My post was not meant to be an MS-bashing session. I was trying to understand and solve some major shortcomings with my new phone that affect the way I work.
So. I've got this new phone. The HTC 7 Pro hardware is quite nice now that I've upgraded the microSD card. Anybody know how to switch over to Android or back to WM6.5?
--Steve
Hey guys,
i am new here, but i've been watching this forum a long time for now on.
At this moment I have a problem with setting up an Exchange for my mail acc (university).
Setup going fine and it can be completed, but after some time (30-40min), windows asked me for password because of my
password that i typed in is wrong.
The curious things are, I can read my mails after retyping the password or when I hit the return key.
Does anyone have the same problem?
Thanks in advance
For me there is no problem, I setup my private Exchange (2010) Account and everything work well.
On WP8 with my Lumia 820, I received only a warning regarding the certificate like on other OS's and that was it.
Oh really?
I have installed the certificate from my university but i didnt change anything .
Is there a option that an administrator should do to allow WP8?
I tried to search on my Exchange (2010) for an option for WP8, but cant find one.
Microsoft said that WP8 will be supported by every Exchange Server, I found this by Google.
Which Version of Exchange Server do you have on your University?
We have Exchange 2003.
Okay, I tried Google and found that it must work.
From Windows Phone 8 Security Overview:
Windows Phone 8 is compatible with version 14.1 of the Exchange ActiveSync protocol and supports synchronizing email, calendar, task, and contact information with Exchange Server 2003 SP2 and subsequent releases or with Microsoft Office 365.
One post on XDA, but another problem:
http://forum.xda-developers.com/showthread.php?t=1912071
The only thing maybe, if you have self signed certificates at your university, you have also to install the Root-CA certificate!
And maybe is the Exchange 2003 not up to date, SP2 installed?
Thanks for your help and replies.
I don't know which SP is installed :-/
I checked the homepage of my university and i found a root CA, that i've installed on my phone.
At the Homepage I also found that Windows Phone is supported.
After round about 40min, the ask for retyping the password appears .
It's really strange.
EDIT:
I found this page: http:**social.technet.microsoft.com/Forums/en-US/Forefrontedgegeneral/thread/6999b88e-ada4-45c5-ad33-55905db0f0df/#a1bacca1-40ac-4e09-af79-1178fad860b5
And finally i wrote an email to our support with this link.
EDIT 2:
I've got an email from our support, they have changed the settings (settings can be found in that link above).
Until yet it worked perfect.
Thanks for Help!
el-bart said:
EDIT 2:
I've got an email from our support, they have changed the settings (settings can be found in that link above).
Until yet it worked perfect.
Thanks for Help!
Click to expand...
Click to collapse
Glad to hear you solved it!!