Thought you guys might be interested in this - credit to the author Matt
Windows Mobile 6.1 SMTP issues
18/09/08 10:37:37 am by Matt - 718 words
Categories: News
Do you have a Windows Mobile 6.1 powered device and use either POP3 or IMAP4 with SMTP? Have you encountered problems sending email or seen the error message below?
If the answer to either of the questions above is yes then read on as what you are seeing is actually a bug that affects all WM 6.1 powered handsets!
Background
I first discovered this problem a few months ago while using my HTC TyTN II. I have access to two Exchange servers but, as you'll probably know, you can only set up one Exchange activesync partnership per device. So for the other account I have to use IMAP4 and send over SMTP.
I've been using the setup for about 18 months and it works perfectly well for me, well until HTC released the WM 6.1 update for the TyTN II it did.
I installed the 6.1 update on the TyTN II and set up my Exchange and IMAP4 accounts. Was able to receive email with both accounts, no problem. All was well until I tried to send an email from my IMAP4 account (through SMTP). Upon trying to send mail I simply got presented with the error message above. I checked the account settings, they were all correct, but still unable to send mail.
I then restored the original WM 6.0 ROM to the TyTN II and the problem went away! This lead me to think that there was a problem with HTC's implementation of the 6.1 ROM. However later test revealed this to not be the case.
I set up my IMAP4 email on my new HTC Touch Diamond and was able to send one email, but subsequent emails then failed with the same error message. Deleting and recreating the account allowed me to send one or two more emails before it then failed again. One sending failed the account never works again!
So I contacted one of our friends at Microsoft to try and work through the problem.
Having worked with the guys at Microsoft for the past 6 weeks or so (including the top Outlook Mobile chap in the US) and having sent them my TyTN II to test we have discovered the following bug affecting ALL Windows Mobile 6.1 devices.
You can see more in the email excerpt from Microsoft below:
We are done with it and just checked in a bug fix last week to address what turned out to be a severe product bug that will affect all WM 6.1.x devices until they receive a fix or upgrade to WM 6.1.4. Your help both made us aware of the issue before it bubbled up through the forums and your device actually did help us debug the issue.
We are driving the issue with our response team and pushing to make a fix more broadly available independent of a device update.
More details on this bug:
Symptoms:
At some point sending e-mail stops working for a given e-mail account.
This will happen if the there is *any* failure to connect to the SMTP server – ever. After that point the user cannot send mail with that account again.
Recovery:
The user must delete their e-mail account and recreate it each time this happens.
There is no way to prevent this from reoccurring.
So as you can see, the problem is pretty severe and affects all devices with WM 6.1. The work around, if you can call it that, is to delete the affected account and recreate it.
I also suspect that this bug is related to the problem that many people report with GMail on their mobile and the reason why you must delete and recreate an email account if any of the account credentials change.
Microsoft are working on the problem at the moment and are hoping to make an independent update available. Let's hope that it will be available in that format rather than part of a full ROM update as I suspect that it will take time to filter through the manufacturers and the operator supply channels.
If you are affected by this issue then do drop me a line and I'll endeavour to keep you updated with the progress of the fix.
EDIT: Please see this post for a potential fix to the problem!
Posted by: Matt
[ Post Tags: smartphone news, windows mobile news, WM 6.1, SMTP Error, bugs, tracyandmatt.co.uk ]
lui2001 said:
EDIT: Please see this post for a potential fix to the problem!
Click to expand...
Click to collapse
Could you please provide the actual link?!
This rocks!!! I have been playing with other solutions (from MS, Tmobile, XDA, etc) for months, nothing worked more than a few days. So far so good!! ken
I have tried all patches and fixes suggested
as sais i tried all patches and fixes suggested still no result on my xperia x1 . upto now i noticed one time that my kpnplanet dutch account has sent my outbox. after a reboot/ system hang
is microsoft having a future update coming? i have spent many houjrs getting it to work..unfortunately without result yet...
tx for any advice
Are there any updates relating to this issue? I too was recently affected by this bug and it is very annoying.
Related
I am having multiple problems with Mail2Web and I am looking for responses as to who is also experiencing the same.
1. Server Busy errors in ActiveSync on my Windows Mobile device(s).
2. "My Email Settings" in Mail2Web's OWA is not working or is extremely slow.
3. PST Exporting is not working.
I have three trouble tickets in with them for all of these problems and they are not being very helpful. This has been going on for a week now and I'm starting to get the impression that they don't care. I am a Personal Exchange paying customer.
I'm having problems receiving push email on a free account, but everything else seems to be working. It might have been after upgrading to WM 6.1 though, and not Mail2Web.
Same here.
Since some days it works only seldom.
I seem to be having the same problem. I just upgraded to WM 6.1 and I entered in my mail2web Personal Exchange info for ActiveSync, and it works only for downloading my messages onto my device. But I just tried to compose and send a new message using my device and it's just stuck at Connecting....
Any ideas?
~maria
If you guys are looking to switch...feel free to hit me up. I offer Exchange 2007 account. Feel free to take a look at the thread in my signature to see what I offer.
Has anyone had any problems with mail2web not syncing with MW 6.1..? Mine just stopped working this morning and I logged into my mail2web account and noticed they added changes to WM 6 users as your [email protected] was changed to username_mail2web.com and with theses changes it's still not syncing. This is driving me nutz as all my contacts are synced and 12 hours without syncing makes you loose all your contacts! Did I miss something??
My Mail2Web account works fine, pushes email to my phone fine. I've tested it out several times since I've been going back and forth between different ROMs.
Do you have the LIVE account which is free or the regular one. I have the live account and as of right now, its not working. I know alot of people at treocentral.com are having the same problem with treo 800w's as I am. Funny thing is it has been working flawlessly for the past week until this morning.
Raspster said:
Do you have the LIVE account which is free or the regular one. I have the live account and as of right now, its not working. I know alot of people at treocentral.com are having the same problem with treo 800w's as I am. Funny thing is it has been working flawlessly for the past week until this morning.
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Click to collapse
I have the free account, and just sent an email to it from my work corporate account and it went to my phone in a couple of seconds.
FYI - I have MRH 8.1 ROM running WM 6.1 build 20270 on a Hermes.
ok, weird how some users its working for and some it is not. Are you using windows mobile 6.0 or 6.1..? Also, are you using the WM 5.0 setting which have worked for me on WM6 for as long as I can remember or are you using the new setting that are listed on the mail2web site..? The difference is [email protected] vs. username_mail2web.com (which is listed for WM6 users) The big difference is when you use the WM6 settings it will not let you move on until you ad a domain which is ad2 for mail2web. Anyone elce having any problems?
Raspster said:
ok, weird how some users its working for and some it is not. Are you using windows mobile 6.0 or 6.1..? Also, are you using the WM 5.0 setting which have worked for me on WM6 for as long as I can remember or are you using the new setting that are listed on the mail2web site..? The difference is [email protected] vs. username_mail2web.com (which is listed for WM6 users) The big difference is when you use the WM6 settings it will not let you move on until you ad a domain which is ad2 for mail2web. Anyone elce having any problems?
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WM 6.1, using the username format of [email protected] with no domain specified.
hmmm, ok thx. Very strange how my account is not working. I can view it and log in on their website but it just stays stuck on the syncing process on my treo. Strange.
Its now working. I had to disable the SSL. Something must be going on with their servers with some users. Buscuit, thx for the replys.
Just checked/sync'd mine ok. Not sure if it makes any diference but i paid for exchange 2007 account so my user name is [email protected] even though its hosted by mail2web.
I am however having issues with MX and "A" records, anyone here any good with that stuff?
I just emailed them about the problem and got this reply:
"Sorry for the inconvenience this may cause.
We are aware of the issue and are working with Microsoft to fix the intermittent downtimes that are occuring. We're sorry for any inconvenience and ask that you use your OWA to check your secure mail for now or disable your SSL option on your device to try to access the account."
Been struggling with this for a day or 2 now!
Hey all,
I have a HTC Touch phone through Bell and have my hotmail account setup on it to receive emails from my account. The problem I am having is that it will only allow me to see the latest 50 emails.
Does anyone know how to change this value? Is there a registry hack/setting/etc that can be changed?
I saw one "solution", which was setting up your account through outlook instead, but then there isn't push, and that's why I use it.
Any help is GREATLY appreciated!
There is no solution to this as far as i am aware. I am using a different client to push hotmail to my trinity and had the same issue. All i could see was the top 50 messages in my inbox, as newer ones were deleted then older ones would synch across. Checking with them it was confirmed that the 50 message limit was imposed by Microsoft.
help
i am Sooooooo frustrated.
i thought i finally found the answer to my problems in windows live.
My wm6.1 phone is SOOOOOO unreliable when i need it to download/send emails.
I set up a hotmail account and configured windows live on my phone only to find out that i can only SEE MY LATEST 50 EMAILS!!!
WHY WOULD THEY DO THIS?!?!?!?!?
They create a solution to smtp/imap/pop3 problems in windows live and then they make it unusable for ANYONE!
What other solutions are available?
I will never purchase another windows mobile phone again. Apparently this has been a problem for a long time and they have yet to address it...
ugh
bakkaU said:
i am Sooooooo frustrated.
i thought i finally found the answer to my problems in windows live.
My wm6.1 phone is SOOOOOO unreliable when i need it to download/send emails.
I set up a hotmail account and configured windows live on my phone only to find out that i can only SEE MY LATEST 50 EMAILS!!!
WHY WOULD THEY DO THIS?!?!?!?!?
They create a solution to smtp/imap/pop3 problems in windows live and then they make it unusable for ANYONE!
What other solutions are available?
I will never purchase another windows mobile phone again. Apparently this has been a problem for a long time and they have yet to address it...
ugh
Click to expand...
Click to collapse
This isn't a windows mobile problem but a MS Live problem.
I tried several ROMs on my Touch Cruise,but always got the '0x85010013' error when try to synchronize with the company Mail exchange server. Anyone know which ROM can fix this issue?
Thanks in advance!
i use Pcarvalho extreme rom (the last) and i have no problem using active sync with an exchange server. I use exchange since sometimes now and with different roms and never had this error. Maybe it's the server which has a problem or the configuration....
If you search the forum you'll find a patch which may help:
showthread.php?t=485091
Thanks, Guys. I am using the HTC Touch Cruise now. The reason I believe it's ROM issue is that I can synchronize my mail using Nokia N97 mini. And I tried that patch but still not work.
Is there anyone using Touch Cruise and can do the sync? Thanks.
A collegue of mine is using a Touch Cruise and syncing without problems. Well, after the certificates were installed, of course
You already tried several ROMs - it's hard to believe it is a ROM issue.
I searched further and found at a German forum that this problem has to do with the settings on the exchange server. Some devices don't support the security policies of the Exchange server - therefore it works for your Nokia but not for your Touch Cruise.
Just ask your company Exchange administrator about that setting.
Hey guys,
i am new here, but i've been watching this forum a long time for now on.
At this moment I have a problem with setting up an Exchange for my mail acc (university).
Setup going fine and it can be completed, but after some time (30-40min), windows asked me for password because of my
password that i typed in is wrong.
The curious things are, I can read my mails after retyping the password or when I hit the return key.
Does anyone have the same problem?
Thanks in advance
For me there is no problem, I setup my private Exchange (2010) Account and everything work well.
On WP8 with my Lumia 820, I received only a warning regarding the certificate like on other OS's and that was it.
Oh really?
I have installed the certificate from my university but i didnt change anything .
Is there a option that an administrator should do to allow WP8?
I tried to search on my Exchange (2010) for an option for WP8, but cant find one.
Microsoft said that WP8 will be supported by every Exchange Server, I found this by Google.
Which Version of Exchange Server do you have on your University?
We have Exchange 2003.
Okay, I tried Google and found that it must work.
From Windows Phone 8 Security Overview:
Windows Phone 8 is compatible with version 14.1 of the Exchange ActiveSync protocol and supports synchronizing email, calendar, task, and contact information with Exchange Server 2003 SP2 and subsequent releases or with Microsoft Office 365.
One post on XDA, but another problem:
http://forum.xda-developers.com/showthread.php?t=1912071
The only thing maybe, if you have self signed certificates at your university, you have also to install the Root-CA certificate!
And maybe is the Exchange 2003 not up to date, SP2 installed?
Thanks for your help and replies.
I don't know which SP is installed :-/
I checked the homepage of my university and i found a root CA, that i've installed on my phone.
At the Homepage I also found that Windows Phone is supported.
After round about 40min, the ask for retyping the password appears .
It's really strange.
EDIT:
I found this page: http:**social.technet.microsoft.com/Forums/en-US/Forefrontedgegeneral/thread/6999b88e-ada4-45c5-ad33-55905db0f0df/#a1bacca1-40ac-4e09-af79-1178fad860b5
And finally i wrote an email to our support with this link.
EDIT 2:
I've got an email from our support, they have changed the settings (settings can be found in that link above).
Until yet it worked perfect.
Thanks for Help!
el-bart said:
EDIT 2:
I've got an email from our support, they have changed the settings (settings can be found in that link above).
Until yet it worked perfect.
Thanks for Help!
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Glad to hear you solved it!!