I tried several ROMs on my Touch Cruise,but always got the '0x85010013' error when try to synchronize with the company Mail exchange server. Anyone know which ROM can fix this issue?
Thanks in advance!
i use Pcarvalho extreme rom (the last) and i have no problem using active sync with an exchange server. I use exchange since sometimes now and with different roms and never had this error. Maybe it's the server which has a problem or the configuration....
If you search the forum you'll find a patch which may help:
showthread.php?t=485091
Thanks, Guys. I am using the HTC Touch Cruise now. The reason I believe it's ROM issue is that I can synchronize my mail using Nokia N97 mini. And I tried that patch but still not work.
Is there anyone using Touch Cruise and can do the sync? Thanks.
A collegue of mine is using a Touch Cruise and syncing without problems. Well, after the certificates were installed, of course
You already tried several ROMs - it's hard to believe it is a ROM issue.
I searched further and found at a German forum that this problem has to do with the settings on the exchange server. Some devices don't support the security policies of the Exchange server - therefore it works for your Nokia but not for your Touch Cruise.
Just ask your company Exchange administrator about that setting.
Related
It does not work for me when I try to sync to an exchange server with a 6.1 rom. With a 6.0 rom I can always sync with both the Outlook on the PC and the exchange server. But when I upgrade, I can only sync with the Outlook on the PC - sync with the exchange server fails to work. It fails when I try OTA, and it fails when I try with USB. I have tried 3 different 6.1 rom for kaiser, and also tried on a 6.1 rom ELF I have - with the same result. But when I go back to a 6.0 rom - everything works again. I have tried setting up the phone manually - to make sure it is identical with the 6.0 rom - but still no luck. I can sync with mails, calendar etc on the Outlook on the pc, but when I change it to sync with the server - it wont.
Does anyone have a solution?
Is there not at single person that can help me with my problem??
I really want to upgrade to 6.1 rom - but can't, since I have to be able to sync with the exchange server for work reasons.....
Mine just works. Sorry I wish I could help but I wanted to let you know mine has worked on every rom I have tried. Sleuth right now.
finch said:
Mine just works. Sorry I wish I could help but I wanted to let you know mine has worked on every rom I have tried. Sleuth right now.
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I wish I could say the same....
And you did nothing different when setting up the phone with the 6.1 rom compaired to the 6.0 rom? Have you noticed any differences in the settings?
How do you upgrade to 6.1 currently?
bull3001 said:
How do you upgrade to 6.1 currently?
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LOL
WIKI...WIKI....WIKI...Sticky....Sticky...Sticky!!! (Chanting)
bull3001 said:
How do you upgrade to 6.1 currently?
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Hmm..... - I don't quite understand your question? Everything else works fine after the upgrade....
verify that the exchange server is 2007 SP1 or 2007 RTM with rollup 3
poussin69 said:
verify that the exchange server is 2007 SP1 or 2007 RTM with rollup 3
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I am using the exchange server at the company where I work - and dont have much knowledge of that - but I am pretty sure they still rund 2003 exchange server. Do you need to have exchange cerver 2007 for using 6.1 rom?.
Are there not anybody that have a solution to my problem? Or do I really have to stay with a 6.0 rom?
I think you need to hard reset again
00s of people use OTA with Exchange with 6.1 without any problems
Odds are it is something you did wrong or a bad flash.
Re-flash, hard reset, try to re-load your radio, rinse, lather repeat
Nobody has a solution because nobody else is having this problem. I just upgraded to 6.1 yesterday and have no issue with OTA sync with our exchange server (2007 w/SP1).
What error are you getting when you try to sync? There is a lot of troubleshooting that can be done, but it may be difficult for you to do so without help of the Exchange server admin. If you're actually hitting the Exchange server, there are various logs that can be accessed, but for starters, we'd need more info on what exactly the problem is other than 'I cant sync'. I assume you're getting some sort of 0x00000000 type error?
Exchange 03
""My First Post""
I flashed with Duttys 6.1 a couple of days ago and am in Tennessee using At&t and used the 1.64.06.04 radio. I'm the Network Admin at my company and use Exchange 03 and everything works great for pushing email, calendar, etc. Basically im just saying that 07 isn't required. Perhaps you should try a different radio? Just throwing in my two cents worth as this is my first Phone ROM flash I've done since my MPX200.
bzowk said:
""My First Post""
I flashed with Duttys 6.1 a couple of days ago and am in Tennessee using At&t and used the 1.64.06.04 radio. I'm the Network Admin at my company and use Exchange 03 and everything works great for pushing email, calendar, etc. Basically im just saying that 07 isn't required. Perhaps you should try a different radio? Just throwing in my two cents worth as this is my first Phone ROM flash I've done since my MPX200.
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As long as he has data connectivity, it's likely not the radio. He just hasn't given us enough info to go on. One thing you might check is to try with both SSL enabled and disabled but I only bring that up because someone here recently upgraded their phone and forgot about that checkbox, but of course they were getting a specific error that helped me to solve the problem.
Error code
The errror code I get is:
8503001c
I thought I had already written that - but my mistake. I have googled, and I have not found one solution that could help in my case. Often it is an errorcode you get related to Vista - and I am running XP.
PPCBANDIT said:
The errror code I get is:
8503001c
I thought I had already written that - but my mistake. I have googled, and I have not found one solution that could help in my case. Often it is an errorcode you get related to Vista - and I am running XP.
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Read some of this. From what I've read here and elsewhere, it seems to me like that error is caused by some sort of corruption in the data that's trying to sync. Try to sync just mail, if that works, add tasks, etc until you encounter the error. See here for more info:
http://forums.microsoft.com/windowsmobile/ShowPost.aspx?PostID=2769442&SiteID=65
Cool - thanks for the different advices. I will try during the weekend to reflash - and check for some corrupted files. Hopefully it will work out at the end.
Same problem here HTC TYTNII
After upgrading to a WM 6.1 rom no sync with the Exchange-server
Error 8503001c.
Trying to downgrade to WM6.0 rom at the moment.
If anybody find a real solution please let me know
I tried a whole weekend - and finally I managed to be able to syncronize my mails with the exchange server. I dont know why it suddently accepted the mails - and I left it there, and i settled for that.
I normally also syncronized contacts, calendar and tasks with the server with my WM6.0.
I tested for corrupted files - found nothing. Even when I deleted all the contacts in the contact folder, it still would not syncronize with the exchange server.
I did not go any further with the issue - since apparently I was the only one. So please let me know if you find any logical explanation - because I would prefer being able to syncronize with the Server instead - expecially for my calender.
And what has changed??
PPCBANDIT said:
I tried a whole weekend - and finally I managed to be able to syncronize my mails with the exchange server. I dont know why it suddently accepted the mails - and I left it there, and i settled for that.
I normally also syncronized contacts, calendar and tasks with the server with my WM6.0.
I tested for corrupted files - found nothing. Even when I deleted all the contacts in the contact folder, it still would not syncronize with the exchange server.
I did not go any further with the issue - since apparently I was the only one. So please let me know if you find any logical explanation - because I would prefer being able to syncronize with the Server instead - expecially for my calender.
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Please can you tell me what has changed?? Do you still use a Rom with WM6.1??
I just returned to a 6.0 Rom and Atcive Sync works like a train. No problems at all. So can somebody figure out what is happening here??
Is it a WM6.1 and Exchangeserver 2003 issue?? There must be more companies using still the Exchange 2003 ?? (Maybe we even stll have it running on a Win 2000 server )
Has anyone had any problems with mail2web not syncing with MW 6.1..? Mine just stopped working this morning and I logged into my mail2web account and noticed they added changes to WM 6 users as your [email protected] was changed to username_mail2web.com and with theses changes it's still not syncing. This is driving me nutz as all my contacts are synced and 12 hours without syncing makes you loose all your contacts! Did I miss something??
My Mail2Web account works fine, pushes email to my phone fine. I've tested it out several times since I've been going back and forth between different ROMs.
Do you have the LIVE account which is free or the regular one. I have the live account and as of right now, its not working. I know alot of people at treocentral.com are having the same problem with treo 800w's as I am. Funny thing is it has been working flawlessly for the past week until this morning.
Raspster said:
Do you have the LIVE account which is free or the regular one. I have the live account and as of right now, its not working. I know alot of people at treocentral.com are having the same problem with treo 800w's as I am. Funny thing is it has been working flawlessly for the past week until this morning.
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I have the free account, and just sent an email to it from my work corporate account and it went to my phone in a couple of seconds.
FYI - I have MRH 8.1 ROM running WM 6.1 build 20270 on a Hermes.
ok, weird how some users its working for and some it is not. Are you using windows mobile 6.0 or 6.1..? Also, are you using the WM 5.0 setting which have worked for me on WM6 for as long as I can remember or are you using the new setting that are listed on the mail2web site..? The difference is [email protected] vs. username_mail2web.com (which is listed for WM6 users) The big difference is when you use the WM6 settings it will not let you move on until you ad a domain which is ad2 for mail2web. Anyone elce having any problems?
Raspster said:
ok, weird how some users its working for and some it is not. Are you using windows mobile 6.0 or 6.1..? Also, are you using the WM 5.0 setting which have worked for me on WM6 for as long as I can remember or are you using the new setting that are listed on the mail2web site..? The difference is [email protected] vs. username_mail2web.com (which is listed for WM6 users) The big difference is when you use the WM6 settings it will not let you move on until you ad a domain which is ad2 for mail2web. Anyone elce having any problems?
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WM 6.1, using the username format of [email protected] with no domain specified.
hmmm, ok thx. Very strange how my account is not working. I can view it and log in on their website but it just stays stuck on the syncing process on my treo. Strange.
Its now working. I had to disable the SSL. Something must be going on with their servers with some users. Buscuit, thx for the replys.
Just checked/sync'd mine ok. Not sure if it makes any diference but i paid for exchange 2007 account so my user name is [email protected] even though its hosted by mail2web.
I am however having issues with MX and "A" records, anyone here any good with that stuff?
I just emailed them about the problem and got this reply:
"Sorry for the inconvenience this may cause.
We are aware of the issue and are working with Microsoft to fix the intermittent downtimes that are occuring. We're sorry for any inconvenience and ask that you use your OWA to check your secure mail for now or disable your SSL option on your device to try to access the account."
Been struggling with this for a day or 2 now!
Thought you guys might be interested in this - credit to the author Matt
Windows Mobile 6.1 SMTP issues
18/09/08 10:37:37 am by Matt - 718 words
Categories: News
Do you have a Windows Mobile 6.1 powered device and use either POP3 or IMAP4 with SMTP? Have you encountered problems sending email or seen the error message below?
If the answer to either of the questions above is yes then read on as what you are seeing is actually a bug that affects all WM 6.1 powered handsets!
Background
I first discovered this problem a few months ago while using my HTC TyTN II. I have access to two Exchange servers but, as you'll probably know, you can only set up one Exchange activesync partnership per device. So for the other account I have to use IMAP4 and send over SMTP.
I've been using the setup for about 18 months and it works perfectly well for me, well until HTC released the WM 6.1 update for the TyTN II it did.
I installed the 6.1 update on the TyTN II and set up my Exchange and IMAP4 accounts. Was able to receive email with both accounts, no problem. All was well until I tried to send an email from my IMAP4 account (through SMTP). Upon trying to send mail I simply got presented with the error message above. I checked the account settings, they were all correct, but still unable to send mail.
I then restored the original WM 6.0 ROM to the TyTN II and the problem went away! This lead me to think that there was a problem with HTC's implementation of the 6.1 ROM. However later test revealed this to not be the case.
I set up my IMAP4 email on my new HTC Touch Diamond and was able to send one email, but subsequent emails then failed with the same error message. Deleting and recreating the account allowed me to send one or two more emails before it then failed again. One sending failed the account never works again!
So I contacted one of our friends at Microsoft to try and work through the problem.
Having worked with the guys at Microsoft for the past 6 weeks or so (including the top Outlook Mobile chap in the US) and having sent them my TyTN II to test we have discovered the following bug affecting ALL Windows Mobile 6.1 devices.
You can see more in the email excerpt from Microsoft below:
We are done with it and just checked in a bug fix last week to address what turned out to be a severe product bug that will affect all WM 6.1.x devices until they receive a fix or upgrade to WM 6.1.4. Your help both made us aware of the issue before it bubbled up through the forums and your device actually did help us debug the issue.
We are driving the issue with our response team and pushing to make a fix more broadly available independent of a device update.
More details on this bug:
Symptoms:
At some point sending e-mail stops working for a given e-mail account.
This will happen if the there is *any* failure to connect to the SMTP server – ever. After that point the user cannot send mail with that account again.
Recovery:
The user must delete their e-mail account and recreate it each time this happens.
There is no way to prevent this from reoccurring.
So as you can see, the problem is pretty severe and affects all devices with WM 6.1. The work around, if you can call it that, is to delete the affected account and recreate it.
I also suspect that this bug is related to the problem that many people report with GMail on their mobile and the reason why you must delete and recreate an email account if any of the account credentials change.
Microsoft are working on the problem at the moment and are hoping to make an independent update available. Let's hope that it will be available in that format rather than part of a full ROM update as I suspect that it will take time to filter through the manufacturers and the operator supply channels.
If you are affected by this issue then do drop me a line and I'll endeavour to keep you updated with the progress of the fix.
EDIT: Please see this post for a potential fix to the problem!
Posted by: Matt
[ Post Tags: smartphone news, windows mobile news, WM 6.1, SMTP Error, bugs, tracyandmatt.co.uk ]
lui2001 said:
EDIT: Please see this post for a potential fix to the problem!
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Could you please provide the actual link?!
This rocks!!! I have been playing with other solutions (from MS, Tmobile, XDA, etc) for months, nothing worked more than a few days. So far so good!! ken
I have tried all patches and fixes suggested
as sais i tried all patches and fixes suggested still no result on my xperia x1 . upto now i noticed one time that my kpnplanet dutch account has sent my outbox. after a reboot/ system hang
is microsoft having a future update coming? i have spent many houjrs getting it to work..unfortunately without result yet...
tx for any advice
Are there any updates relating to this issue? I too was recently affected by this bug and it is very annoying.
Currently I have a Verizon TP2 running WM 6.5x, I cannot sync with my college exchange server for my email. (error security certificate on server is not valid) I have spent countless hours googling and forum searching
I did notice that when I was running verizons wm 6.5 I was allowed to sync, after selecting "yes" on the sync anway question box that popped up. Apparently this must be 6.5x issue. No matter how many 6.5x custom roms I flash they all have this one problem in common.
Anyone know of a work around tor 6.5x?
Did you install the cert on your phone? You can also try loading the url they give you in Internet Explorer (on your pc) and you can see if there are any clues as to why its not working on your phone.
Hello all,
I bought my Transformer last week. I've already installed 3.1 on my tablet. I tried to add my exchange account to the stock e-mail client, using a manual setup (in both versions). For some reason however I don't seem to be able to connect to our Exchange server. The error message that I'm getting is: The exchange ActiveSync server requires security features your phone does not support.
I know this was a problem with older versions of Android. But starting with 2.2 these issues should have been solved. Also, some colleagues of mine own 2.2 and 2.3 devices. And they can connect to our Exchange Server without any problems. Unfortunately I can't with my brandnew Transformer .
I've installed Touchdown for Tablets. This app has no problems whatsoever. But I'd much rather use the stock e-mail client, because it lets me read my mail from all my e-mail accounts in one tool.
The security policies Touchdown lists as being requested from our Exchange server are the following:
allow simple password: No
Password/PIN required
Failed Attempts 8
Min Length 4
Timeout 600 sec.
Password recovery
Oh - and an odd thing is that in Touchdown I have to put in my pincode. Could they're be a problem with exchange not recognizing the "pincode" setting in Honeycomb?
Perhaps someone out there can help me out with this problem, because it's freaking me out.
Regards, Perenor.
I haven't had a problem with my Transformer connecting and syncing with my Exchange server...actually have been surprised how quick it does connect...
..how far into the setup/connection process do you get before it gives you the error?
I get the error when I press "Next" on the page where you enter the "user/domain", "password" en "mail server" entries. It then tries to get the settings for incoming mail, which takes a couple of seconds. After that I get the aforementioned message.
I have sent in a bug report at code.google.com. Its Defect Id is 17987. Perhaps others out there with a honeycomb tablet who are having this problem as well, could leave a message there: http://code.google.com/p/android/issues/detail?id=17987.
It s been like it since Android 1.0...
Android does not support Exchange security. PERIOD.
It is sad. The only ROM supporting it are SENSE ROM... as far as i know...
But for HC, so far nothing...
Updating to 3.2 resolves this issue
Update didn't help
Updated to 3.2.1 (WW) but I still get the same message that my device does not support the security features required.
Running stock and un-rooted TF101 (no G) B70 series.
Any ideas/pointers?
And no, I don't want to install touchdown regardless of how good it is.
(Funnily enough, my dirt cheap HTC chacha has replaced my blackberry and works flawlessly with our Exchange server).
For the record, we're on Exchange 2010 but not sure which exact requirements activesync comes with (happy to report them if someone points me to how to gather them).