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Hello all, i have had my HTC sensation 4G (on Bell) for just over a month and a few days ago i started losing my connection to the network intermittently. Super annoying. Anyways i tried deleting some recent apps, figured that might be the issue but nope didnt help. It happened about 3 days in a row until i finally did a Factory Reset on the phone. It worked fine for a bit and then began stopping its connection to the network. Anyways super frustrating, i read some forums about tunring ciphering on and off, i tried that didnt work... needless to say im chapped.
Sorry for the length, but basically wondering if anyone knows how to fix this as its to late to return the phone and i have read through similiar forums on other phones
sorry to hear abt ur problem. i experienced the same thing but i think mine was triggered when i installed juice defender. it would turn off mobile data when the screen was off and when i went to use the phone, i didn't have a connection. i uninstalled the app and did a power cycle and that seemed to fix the problem after i went back into settings and checked the box to turn mobile data on.
charronegro1971 said:
sorry to hear abt ur problem. i experienced the same thing but i think mine was triggered when i installed juice defender. it would turn off mobile data when the screen was off and when i went to use the phone, i didn't have a connection. i uninstalled the app and did a power cycle and that seemed to fix the problem after i went back into settings and checked the box to turn mobile data on.
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This. The phone seems to have trouble (on the stock kernel at least) when switching data from wifi only to cell when cell is turned off. This happens to me when I use wifi calling. The solution I came up with was to connect to a wifi network then turn on mobile data in the quick settings manually. Works every time for me.
HTC really needs to fix this.
Under mobile network in wireless settings, enable always-on mobile data.
This somehow fix my connection whereby it hampers with JD app by not turning on when it needs to.
Thanks for the help guys. I did also recently install a "battery optimizer: in Droid Utilities or soemthing like that, although i did a factory reset. ill try and do a full battery cycle like you mentioned and see if that helps
so the phone worked fine on the weekend, and even friday and i thought it was cause i stopped using a non "htc" charger and got rid of Android Utilities. but now its Tuesday again and like clockwork at 1pm it just stops connecting, if i reset it i get network for a few minutes and then boom out again. Very frustrating mid work day to be without my phone for hours on end. Dont know what to do.
Are you using WiFi at the time it goes out?
Sent from my HTC Sensation 4G using XDA App
No i havent been, not allowed to use private phones on the corporate wireless, but so far i havent found a problem with it switching between wi-fi and H+ while at home.
I have a feeling that Bell Canada may be updating the network or something in the area but they havent said anything both times i called and i asked. so who knows. Its just to much like clockwork for me to think it would be the phone, but who knows.
So i believe i have this figured. I talked to tech support once again yesterday and i point blank asked if it was network problems he said no (3rd person from bell to tell me this) then reccomended i get a sim card change if that didnt work he said send the phone in for repair.
So i went to the downtown bell store talked to the girl, explained why i needed to replace a brand new sim, and she told me that it was because Bell doesnt have towers downtown they share the Telus towers, however because of network bottleneck bell users get less priority and thus i cant use my phone... Not only is this unnacceptable for a phone company to not provide service DOWNTOWN in a major city but having denied it multiple times forcing me to troubleshoot for hours and spend almost an hour talking to bell representatives...
NOT HAPPY. Bell - 5 in my books, lucky my contract is up in a few months and i can switch to telus where i will be able to get signal downtown...
My third charge is on its way right now. My last 2 phones have had issues reconnecting to 3g if the signal drops. I have to reboot to get data back. Have to reboot 2-3 times a day because of this issue. This issue seemed to start after fp1 was pushed. I get that network signals will have hiccups, but I wait 30-45 minutes and it will not re-establish without a reboot. I've tried toggling mobile data and airplane mode, but it does not reconnect.
Anyone else have this issue?
I've had issues over the past week. Data will show 4g and yet nothing is connecting. Other times it shows no data indicator at all. Data toggle, switch to 3g, etc seems to randomly fix the issue. Can't say I've had to reboot. Usually just wait it out.
I honestly think it's a local issue for me though. I'm in Destin, FL and we just got 4g about a month ago. Figure they are fine tuning.
Sent from my SCH-I510 using Tapatalk
You really need to try pulling the battery and SIM. Wait for maybe 5-10 minutes. I have no idea what that does, but it seems to be the only thing that works for me on occasion.
I usually go to settings>wireless n network> mobile settings> system selection..... Then I just pick something else and then change back to LTE. My 4g gets reset without having to reboot.
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This is a known problem with the charge. Ask any tech support person. The easiest way to fix o found was to just turn on airplane mode wait a minute and turn it off. Read is why verizon is sending me a razr, but while I'm waiting I'm using my charge and this problem is out of hand on my phone and this works everytime
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At work in a particular lab area, I have 4-5 bars of "4G" connection... it shows Connected on the mobile network...
However, I have no access... it does not have any data connection and voice calls do not come in or go out...
Anybody have any suggestions on what may be the problem?
It's a known issue. Either reboot the phone or put it in airplane mode then turn airplane mode off. If rebooting turn off fast boot in power options.
What exactly is the issue and is it fixed in the latest leak?
Nobody knows what causes it, it's just a random problem. Sometimes even rebooting and airplane mode don't work for me
Sent from my HTC One X using Tapatalk 2
Not sure why it happens. I never saw it myself. What firmware are you on now?
1.85.. I did airplane mode, then it picked up lte but weak signal... now it says no signal... why can't it just connect to the non lte connection and actually be connected... :-/
I've heard that getting a new sim card can fix it. If that doesn't work exchange the phone. It should fall back to hspa if it can't get lte
restarted, now it shows full strength LTE... but still no activity... it shows an upload signal, but nothing down... and goes straight to voicemail when called...
Now it fell back to no signal... guess I'll try a new simcard first... then go from there... I think my first one was similar in doing this as well, so maybe it is the sim card...
Good luck!
Now its back on the 4G but no connectivity... which is VERY ANNOYING...
I know some places I've had 4G (no LTE) and it has worked... it could be this lab... but, doesn't make sense why it shows signal strength but just doesn't work...
I have experienced this issue when I drive from HSPA area to LTE. It doesn't always quickly switch to LTE and shows 4G. But, doesn't connect. As others mentioned, turning on/off airplane mode takes care of it.
Sent from my HTC One X using XDA
Well... seems like my phone just works once in a while... doesn't stay connected and is switching between LTE and 4G, 4G having the much better signal quality... but neither one of them seeming to work after it has switched one time... so is this likely a sim card issue? Or just a flaw in the one x?
I had a similar issue after flashing a new Rom. phone was showing 4g but if I dug deeper it actually wasn't connected. I pulled the sim and threw it back in, no problems since then.
Centex, you should stop working in a secret lab deep in the earth's crust
Sent from my HTC One X using XDA
yeah, mine will show connected... tried pulling the sim just to try that... and same problem... Will run by store to get new SIM at lunch today...
Are you rooted? I was having same issues I flashed back to the 1.73 radio.. there is an xda forum for you to find it... I am using the cm9 alpha 4 build...non lte area..
Sent from my HTC One X using Tapatalk 2
Just this morning I noticed I cannot get 4G LTE in a known 4G LTE area where I work.
I've tried toggling Airplane Mode.
I went into Mobile Networks and made sure CDMA/LTE/EVDO was checked
I went into access points and made sure LTE was checked
When I reboot my phone, the access point changes back to EHRPD.
Anyone know of anything else I can try? Looks like it might be a SIM card issue to me. Will I have to go back to stock in order to get a SIM replacement?
Are calls and texts working fine? IMEI the right numbers? If so, I'd give Verizon a call later today to see if its a tower issue. Sounds more like an outage than anything else. If you're stock rooted I'm sure you'd be fine getting a SIM replacement with no problems from Verizon. I haven't gone for one yet so others could provide input there.
Sent from my SCH-I535 using xda app-developers app
Texting and calls are working as expected.
And just like that, 4G is back.
Probably a tower issue, that they have since taken care of...
Anyone else have issues with the Internet dropping. Signal shows full connection to LTE, but I won't get internet until I toggle airplane mode or reboot. Happens once or twice a day... Do I have a detective unit?
I have the same problem. Mostly at work when I'm on wi-fi I have a weak LTE signal and I have to text I have to toggle airplane mode.
I've been on the phone with AT&T about this situation on two different occasions. Never happens on Wifi for me. They're sending me a new phone.
Sent from my LG-D850 using XDA Free mobile app
Yes!!!! I'm having this problem. I had it happen a few times last week and today it was completely bonkers. Its kind of aggravating. I'm considering swapping it out but I'm afraid it'll be the sane thing. So then I wasn't sure if I should wait for a software update.
No matter what, I can never stay away from android for long.
This happens to me on Wi-Fi after being on the phone. The Wi-Fi connection does not work while on calls. Anyone else having this issue?
Hmm my Wi-Fi was working great at my work. I come home and it didn't even see my network as being active/didn't auto connect to it. I've had the phone two days. A reboot fixed the Wi-Fi and it connected back up fine after. I'll have to keep an eye on it.
Sent from my LG-D850 using XDA Premium 4 mobile app
Ive had the same issue where it shows strong LTE signal but nothing works. Just yesterday it did and I had to toggle airplane mode on and off before it works. Ive had this happen now 2 or 3 times. Not sure Id call it a deal breaker but its annoying for sure.
Yea I feel the same way about it being a deal breaker or not. I don't think exchanging the phone for a new unit will help cause obviously we here are all experiencing it. I love the phone enough to not want a different phone, so I think I'll wait it out for a software update.
No matter what, I can never stay away from android for long.
Yes, happened to me twice on LTE. Usually it happens in the morning after I unplug it from the charger. Had to turn on airplane mode then off to fix it. Annoying for sure.
I had this problem on the G2 running CloudyG3.
Sent from my LG-D851
Exact same issue here. Started a thread about this in the G3 section (prior to the AT&T G3 section being created) and still haven't received an answer there either.
Like someone else said, I had this happen on my G2 as well. Even remember it occurring once or twice with my Sony Z2. So far, only once on my G3. Toggling airplane mode off and on corrected it. So, not sure it's the phone.
This has happened to every phone I've had since mg iPhone 3g. I don't think its a phone specific thing for that reason. I had the same issue on my S3 and Note 3 as well. Its annoying but I haven't found a way to fix it other than toggling airplane mode.
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Just curious, is the internet dropping out completely to where the icon goes away or is it just not loading web pages or stuff like that? I noticed that if that "allow Google apps to scan" thing is checked then it messes up the connection sometimes. Even if you uncheck it, it still may cause problems, so what I do is "forget" the network I'm signed into, turn off WiFi, turn it back on, and reconnect. That usually fixes it.
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Skizzy034 said:
Just curious, is the internet dropping out completely to where the icon goes away or is it just not loading web pages or stuff like that? I noticed that if that "allow Google apps to scan" thing is checked then it messes up the connection sometimes. Even if you uncheck it, it still may cause problems, so what I do is "forget" the network I'm signed into, turn off WiFi, turn it back on, and reconnect. That usually fixes it.
Sent from my LG-D851 using XDA Premium 4 mobile app
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Mine did this a couple times over the weekend. Icon shows 4g LTE and looks normal but nothing works till I toggle airplane mode on and off.
Kmac_thp said:
Mine did this a couple times over the weekend. Icon shows 4g LTE and looks normal but nothing works till I toggle airplane mode on and off.
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Oh I thought you meant Wi-Fi.
Sent from my LG-D851 using XDA Premium 4 mobile app
I had the same thing happen on my s4. I thought it was an AT&T thing
I've had ATT for two and a half years first an iPhone 3GS and then a GS3. Don't remember this happening with them. And even if it did, it wasn't enough for me to go on a forum looking to see if others were having the issue.
are you referring to what I made a thread about? Yes there were times on my S3 the data had issues, tho yea I didn't wind up checking on here. But could that be bc the G3 actually tells you? But then again, the "no connection" thing just started on mine last night.
I have had this happen a few times over the past few days. Was waiting for a phone call, and it looked like I was connected. Had 4 bars,4g icon, and the activity indicators were blinking. But no data or voice was getting in. Needed to reboot to get it back.
FWIW, I didn't have this happen until I removed carrier iq. Since I did that a few days ago, it's happened probably 4 or 5 times. Not necessarily relevant, but it's the only thing I changed before it started happening.
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