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Warning - TMO trying to force upgrade to expensive Internet plan to get upgrade price

I have an unlimited $14.99 internet plan, and at the TMo store, I was told I had to upgrade it to a $30/month plan to get the upgrade price for the phone. I just walked out.
If anyone finds a good way around this BS, please post.

Are you available for an upgrade? Typically they will grandfather in plans if you are available for your regular upgrade, but if you try to ask for an upgrade early they will force you to more expensive plans.
Your best bet is to call up T-Mobile and talk to their Customer Loyalty/Retention department. Depending on how long you have been with T-Mobile, they work wonders for you, albeit you would have to wait for your phone to arrive in the mail.

I need to fight with them today myself. I have a family plan and already had one phone with a $25 unlimited plan on it. When I added this line they put me on a $30 plan and did not grandfather in the $25 rate.
Sent from my T-Mobile G2 using XDA App

DarkAgent said:
Are you available for an upgrade? Typically they will grandfather in plans if you are available for your regular upgrade, but if you try to ask for an upgrade early they will force you to more expensive plans.
Your best bet is to call up T-Mobile and talk to their Customer Loyalty/Retention department. Depending on how long you have been with T-Mobile, they work wonders for you, albeit you would have to wait for your phone to arrive in the mail.
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Will try calling. I was eligible on this line, but they want to force people off the cheaper plans (some nexus users are still on $5.99 plan).
PS - went to their website, and it offered the upgrade, but when I started the process, it popped up a "warning" that I would have to revisit their website after they shipped it and set up an "android" plan.
Tempted to go through the process on my credit card (not on my TMo account credit - so they cannot pull back the upgrade "discount"), and when I get the phone - just put the SIM in and see what happens.
AT $180/year more for the data plan, it would be better for me to just pay the full price. Will get most of it back from my Nexus on eBay if I decide to keep the phone past the remorse period.

Fight harder -- depending on how long you have been with T-Mobile, they will give you their new Android Premium Web for $20 a month.

I have been with them before they officially started up in the US (used them in Germany).
On hold - will see....
Guess what - from customer retention - $99 for the upgrade (not $199), and the $30 "android" plan for $20/month. I also have a 20 day period to return and restore my existing data plan.
From this and one other experience, it appears customer retention should be the way to go as a normal upgrade route (that is how I got the $14.99 unlimited plan a while back).

What's this Android Premium Web? I have been with them for over 5 years on the family account. My work account has been with them since the voicestream days.
Sent from my T-Mobile G2 using XDA App

Android Premium Web is just the official name for the $30/month unlimited data plan for Android phones.

That unlimited stuff is bs because its not truly unlimited any how u use over 3gigs for a certain month they drop udown to edge speeds but the only way u will know is if u do a speed test
Sent from my HTC Magic using XDA App

jovan285 said:
That unlimited stuff is bs because its not truly unlimited any how u use over 3gigs for a certain month they drop udown to edge speeds but the only way u will know is if u do a speed test
Sent from my HTC Magic using XDA App
Click to expand...
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Would they also be doing that to existing $5.99 - $14.99 "unlimited" plans?

jovan285 said:
That unlimited stuff is bs because its not truly unlimited any how u use over 3gigs for a certain month they drop udown to edge speeds but the only way u will know is if u do a speed test
Sent from my HTC Magic using XDA App
Click to expand...
Click to collapse
First of all, the soft cap is 5 GB, not 3 GB. Secondly, I hear if you live in an area where there is HSPA+, after 5 GB they will drop you to 3G, then after 10 GB they will drop you to edge.
Secondly, it is still "unlimited" because you can still use the Internet -- just at slower speeds.
Lastly, they send you a text message telling you they throttled your speed, so you know. If you have been a customer with T-Mobile for a while, and/or this only happens to you once in a while, calling up T-Mobile can typically get them to remove the throttle.

gaww said:
Would they also be doing that to existing $5.99 - $14.99 "unlimited" plans?
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Click to collapse
Not sure, but they probably do.

i pay $20.00 for unl. inter. you need to call customer care and order your phone from them in order to keep your cheap inter.

I'm not sure why you guys think you deserve the right for an early upgrade when you are currently locked into a 2 year contract. If you try to talk them into it they have no choice but to force you to get the new prices.
I've never understood the purpose of locking yourself into a new 2 year contract every time a new phone comes out. If a new phone is coming out, and you KNOW for a fact you want it, then save up ahead of time and buy it full price. That way you can keep your old grandfather plans with the much cheaper pricing. Or you can do what I'm doing and go with their EM+ solutions, which only T-Mobile offers, and have a much cheaper monthly bill but buy your phones outright. It saves much more money, just sell your current phone on craigslist and pay the difference.
Sent from my T-Mobile G2 using XDA App

I was not locked in on the line I upgraded with.
Currently using Nexus from eBay - will be selling it back there IF I decide to keep the 4G. If not, I have 20 days to return and go back to grandfathered plan.
I had been thinking about just paying full price and keeping my $14.99 plan if they had stuck with $30 for the plan.
What is their EM+ solutions and do you know what the EM+ price would be on this device?

Arcadia310 said:
I've never understood the purpose of locking yourself into a new 2 year contract every time a new phone comes out. If a new phone is coming out, and you KNOW for a fact you want it, then save up ahead of time and buy it full price. That way you can keep your old grandfather plans with the much cheaper pricing. Or you can do what I'm doing and go with their EM+ solutions, which only T-Mobile offers, and have a much cheaper monthly bill but buy your phones outright. It saves much more money, just sell your current phone on craigslist and pay the difference.
Sent from my T-Mobile G2 using XDA App
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Click to collapse
Well, it can't get any cheaper than what I'm paying - $30 voice and $20 data. I may get more minutes with EM+, but I don't need them. And, by upgrading I don't have to change plans or anything. So, I get the phone at subsidized pricing as I know I'll be with T-Mo anyway. Furthermore, if I DO need to change providers for any extreme reason, the ETF drops over time, so nothing is lost and everything is gained, at least for me.

My t mobile rep let me stay with my hd2 data plan as long as it worked with the phone. Which it did.
Sent from my HTC Glacier using XDA App

Scoop24 said:
My t mobile rep let me stay with my hd2 data plan as long as it worked with the phone. Which it did.
Sent from my HTC Glacier using XDA App
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Click to collapse
Was that at full price or "upgrade" price?

gaww said:
Was that at full price or "upgrade" price?
Click to expand...
Click to collapse
I upgraded
Sent from my HTC Glacier using XDA App

I didn't have this problem at all

Question on qualifying plan for Nexus S

Any anyone here bought the nexus s with a two year agreement and was able to pick the two year agreement as the plan?

BrianDigital said:
Any anyone here bought the nexus s with a two year agreement and was able to pick the two year agreement as the plan?
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What are you asking? I got a two year plan which of course means I have the two year plan. Your question makes no sense man.

the phone is sold unlocked
you can just buy it outright
you can go on a month to month plan
no need to sign any stupid carrier locked up contract

AllGamer said:
the phone is sold unlocked
you can just buy it outright
you can go on a month to month plan
no need to sign any stupid carrier locked up contract
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Click to collapse
Is that what he was asking? I have no clue what he was trying to figure out...

kenvan19 said:
Is that what he was asking? I have no clue what he was trying to figure out...
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Click to collapse
that was my best guess
i'm pretty sure he was trying to get the phone for cheap with a 2 year agreement, but IMO that is not worth it

AllGamer said:
that was my best guess
i'm pretty sure he was trying to get the phone for cheap with a 2 year agreement, but IMO that is not worth it
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To each his own, I suppose. In America, I'm very happy with T-Mobile, always have been. Only reason I left for a few months was I got talked into the "cheapness" of Sprint which ended up costing me more.

Oh I'm sorry guys, I was wondering if I could sign up with the data only sim plan for the nexus s

BrianDigital said:
Oh I'm sorry guys, I was wondering if I could sign up with the data only sim plan for the nexus s
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of course you can, you just wont get voice, but you can still use the SNS as a PDA with 3G

AllGamer said:
of course you can, you just wont get voice, but you can still use the SNS as a PDA with 3G
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This is my plan, I am on sprint right now and when I look at my bill my minutes are so low I barely break fifty a month. Data usage can go high on months, I just plan on using my gizmo account with the built in SIP for the random call I need to make when I am about town, also will be porting in my current cell number into google voice.
and well hey if tmobiles coverage is so so in an area im in I can always go to mcdonalds and make a call on free wifi
thank u I just could not build that plan on best buys website

kenvan19 said:
To each his own, I suppose. In America, I'm very happy with T-Mobile, always have been. Only reason I left for a few months was I got talked into the "cheapness" of Sprint which ended up costing me more.
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same boat here, me and my girl stayed with sprint to get those yearly upgrades and less than a year later they pull it. I might just go with buying the phone outright just exploring my options

BrianDigital said:
Oh I'm sorry guys, I was wondering if I could sign up with the data only sim plan for the nexus s
Click to expand...
Click to collapse
To get a Nexus S with the data only plan (webConnect plan), you must buy the Nexus S at full price. Then call up T-Mobile and request the webConnect plan, and give them the SIM card number for your Nexus S (there's an unactivated SIM card included with every Nexus S).
The only way to get the subsidized price is to start a new 2-year voice+data contract.

All Cellphone Operator Related Discussions

Hi Folks,
All Cellphone Operators/Network providers related discussion to go into this thread. This includes petitions, future plans, tariff plans, discount offers etc etc.
Any thread posted related to network operators will be merged into this.
This is a process to keep the general section neat and clean, as over the past few months we have seen many repeat threads, especially regarding ATT and T-Mobile.
Hope you co-operate.
If you are looking for something specific for your device you can always search this thread.
Thanks.

25% Discount for sprint service
I'm not sure if this was ever posted before but I have found a way to get a 25% discount off most Sprint plans.
A) sign up for an AIM Mail email account
https://new.aol.com/productsweb/?promocode=825960&ncid=txtlnkuswebr00000040
B) go to the corp discount page on the sprint site and enter your aim mail account as your business email address.
http://sprint.p.delivery.net/m/p/nxt/ais/wdyw.asp?id12=UHPCHP_Link_EmployeeDiscounts
Sprint will then send you an e-mail with a link to a private store that says you are a Time Warner employee and you get a 25% discount.
Plans with this discount cost less than on the current sero plans.
Remember to use coupon code save50 to get a $50 invoice credit on new service!
Thats it
let me know how it works out.

That's pretty sick if it works. I can get a EVP discount through my workplace and was told that they don't do discounts on the simply everything plans.

Hmm, 2yr contract for 25% off bill...hmmm

LordLugard said:
Hmm, 2yr contract for 25% off bill...hmmm
Click to expand...
Click to collapse
From what I am aware of to establish a new line of service always requires a 2 year contract..... so why not save 25%

Just signed up. Listed my company as Time Warner Cable. Hopefully I don't end up in jail for fraud. I'll post back here whenever they email me.

blae said:
Just signed up. Listed my company as Time Warner Cable. Hopefully I don't end up in jail for fraud. I'll post back here whenever they email me.
Click to expand...
Click to collapse
you could probably list the company you work for? that way it wont be fraud

djteotancolis said:
you could probably list the company you work for? that way it wont be fraud
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Click to collapse
Different companies get different discounts. My workplace for example only gets 15%

Im about to switch as my workplace offers a 15% discount. Interesting about the 50 dollar credit. Is that something I just haven't heard about? Is everyone eligible for that? And I assume you have to order online?

Currently on a free and clear 3000 minute concession line for $20 bucks a month (unlim data, text, etc), but considering doing this as I leave Best buy mobile in 2 months and most likely lose my amazing plan.

ChadMichels said:
Im about to switch as my workplace offers a 15% discount. Interesting about the 50 dollar credit. Is that something I just haven't heard about? Is everyone eligible for that? And I assume you have to order online?
Click to expand...
Click to collapse
Not everyone is eligible. You can check at evpdiscount.com

Trentseven said:
Currently on a free and clear 3000 minute concession line for $20 bucks a month (unlim data, text, etc), but considering doing this as I leave Best buy mobile in 2 months and most likely lose my amazing plan.
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I have a plan like this. Did you try to get the EVO on it?

timf76 said:
I have a plan like this. Did you try to get the EVO on it?
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Click to collapse
where did you get such a plan/?

timf76 said:
I have a plan like this. Did you try to get the EVO on it?
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Click to collapse
I'm getting this plan when I move to Sprint. Because of the extra data charge for the EVO 4G, the plan is $30, instead of $20 like normal employee plans.

djteotancolis said:
where did you get such a plan/?
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Click to collapse
I worked for a 3rd party dealer.

to bad there isn't something like this for verizon, they're the most $$$

INeedYourHelp said:
to bad there isn't something like this for verizon, they're the most $$$
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Click to collapse
there is
http://wiki.howardforums.com/index.php/Verizon_Corporate_Discount_List

Trentseven said:
Currently on a free and clear 3000 minute concession line for $20 bucks a month (unlim data, text, etc), but considering doing this as I leave Best buy mobile in 2 months and most likely lose my amazing plan.
Click to expand...
Click to collapse
can you get me on this plan?

josefcrist said:
can you get me on this plan?
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Click to collapse
You can only get this plan if you work for a 3rd party dealer.

do i have to prove it? what is the process that you want though to get this plan?

Questions for T-Mobile users.

Alright, so currently I have an S3 with T-Mobile and I'm paying around $100 for just my line that includes 500mins, unlimited data and text.
I rarely break the 150min mark each month so I would definitely like to change my plan to something that offers less minutes. Makes no sense on paying for something I don't use, right.
What would be my best option right now? Go on a prepaid plan and buy the Nexus 5 from the playstore? Is there a hassle from switching to a normal plan to a prepaid plan with T-Mobile?
I would be more than happy paying less to get 200mins, unlimited text, and data. 2.5 or 5gb before throttling is fine with me.
Sent from my Nexus 7 using xda app-developers app

The T-Mobile $30 plan.. 100 minutes, unlimited texts, 5GB of 4G LTE.
Just add like $50 every month and you'll have around , what.. 275-300 minutes you can use.
But if you're still on contract with T-Mobile, the ETF is $200.
And yes, you can buy the phone from the Play Store.

Wow that's crazy expensive. My T-Mobile plan is $120/month for 3 lines, unlimited everything. Data IS throttled after 500mb though. Not an issue for me since I'm always on wifi. I can bump it to unlimited for an extra $20

IXChicharitoXI said:
Alright, so currently I have an S3 with T-Mobile and I'm paying around $100 for just my line that includes 500mins, unlimited data and text.
I rarely break the 150min mark each month so I would definitely like to change my plan to something that offers less minutes. Makes no sense on paying for something I don't use, right.
What would be my best option right now? Go on a prepaid plan and buy the Nexus 5 from the playstore? Is there a hassle from switching to a normal plan to a prepaid plan with T-Mobile?
I would be more than happy paying less to get 200mins, unlimited text, and data. 2.5 or 5gb before throttling is fine with me.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Not sure how you're paying so much for the classic 500min plan, maybe you got extra services along with it? Should only be $85/w tax. And if you said you don't use as much minutes then go with the prepaid $30/mo like that person said. Or you can go with straight talk for $45/mo unlimited talk text and web (might throttle 2.5gb). I'm not sure if they are still selling GSM sim cards because they kept being pulled off the shelves.
Synyster06Gates said:
Wow that's crazy expensive. My T-Mobile plan is $120/month for 3 lines, unlimited everything. Data IS throttled after 500mb though. Not an issue for me since I'm always on wifi. I can bump it to unlimited for an extra $20
Click to expand...
Click to collapse
Well you're on the new simple/value plans that T-mobile has. 3 lines should cost you $90 ($50 first line $30 second $10 add a line) for unlimited talk text and unlimited web throttled at 500mb. You might be over paying as well unless you have the 2.5gb data plan or the jump plan services.

Deekayy said:
Well you're on the new simple/value plans that T-mobile has. 3 lines should cost you $90 ($50 first line $30 second $10 add a line) for unlimited talk text and unlimited web throttled at 500mb. You might be over paying as well unless you have the 2.5gb data plan or the jump plan services.
Click to expand...
Click to collapse
Unfortunately I am over paying by $30. I didn't get the simple value plan. I switched from AT&T right before they ended the classic unlimited contracts. What really sucks is the T-Mobile service went to **** in my area a few days after my "2 week trial period" (that was really maybe a week after getting the phones shipped and activated) and they refuse to help me out in any way. It's a story for another time, but I'm absolutely furious at T-Mobile.

I got the Ptel Paygo plan (on T-Mobile network), I don't really need data (on wifi almost everywhere, with T-Mobile 4G hotspot at $17.50/mo for 1.75gb). 5 cents per minute. Bought a $100 card with coupon for $78, so 2000 minutes for a year. Haven't got my sim yet, will run speed test once I get it.

Deekayy said:
Not sure how you're paying so much for the classic 500min plan, maybe you got extra services along with it? Should only be $85/w tax. And if you said you don't use as much minutes then go with the prepaid $30/mo like that person said. Or you can go with straight talk for $45/mo unlimited talk text and web (might throttle 2.5gb). I'm not sure if they are still selling GSM sim cards because they kept being pulled off the shelves.
Click to expand...
Click to collapse
Yeah, I think I'm being charged $8 or $10 for insurance on the phone.
How exactly do pre paid plans work? I assume the bill won't arrive to my house anymore? Do I have to to to the T-Mobile store before the month ends to pay for the following month before it gets disconnected?
Sent from my Nexus 7 using xda app-developers app

Also if I were to sign up for the pre paid plan. Could I bring the phone to a T-Mobile store and could they activate the new sim at the store or do I have to do it myself online?
Thank you for the responses everyone, i really appreciate it.
Sent from my Nexus 7 using xda app-developers app

Synyster06Gates said:
Unfortunately I am over paying by $30. I didn't get the simple value plan. I switched from AT&T right before they ended the classic unlimited contracts. What really sucks is the T-Mobile service went to **** in my area a few days after my "2 week trial period" (that was really maybe a week after getting the phones shipped and activated) and they refuse to help me out in any way. It's a story for another time, but I'm absolutely furious at T-Mobile.
Click to expand...
Click to collapse
That's unfortunate, sorry to hear. So you're on a 2-year contract then I suppose? Did you get basic phones or smart phones when you signed up? If anything you can always try to call customer service (Dial 611) and ask to be switched to the new simple choice plan but they might charge you a $200 migration fee per line. In that situation, you can probably argue that your service has not been working well ever since you got it and hopefully they'll work something out.
IXChicharitoXI said:
Yeah, I think I'm being charged $8 or $10 for insurance on the phone.
How exactly do pre paid plans work? I assume the bill won't arrive to my house anymore? Do I have to to to the T-Mobile store before the month ends to pay for the following month before it gets disconnected?
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
The only service that does that still bills to your house is T-Mobile Family Mobile (only in walmart) $39.88/mo unlimited talk text unlimited web 2.5 throttle (3G, some say 4G). That service is no contract and you can set auto pay with your debit/credit card or pay at any walmart location.
Other T-mobile pre-paid services is the "monthly 4G" which you will need to purchase a pre-paid card at any convenience store and refill your service at the end of each month. Or you can pay the balance of the bill online through T-Mobile prepaid website. If you don't pay your remaining balance by the end of the month it will get shut off and I believe T-Mobile will hold for 7-14 days before they release the number.
I can't give you a suggestion on which service you should use because I use both Verizon and T-Mobile services (note 2 and nexus 5) on a dealer line. Believe it or not, T-Mobile pulls off 21mb vs verizon 12mb in my home. If anything i'd start with the $30 pre-paid plan and test out the service to see whether or not it works in your area. If you feel that you get a lot of drop calls, you can try the actual T-Mobile service (Simple choice plan) because it's running on a primary network. Don't want to get too technical on why contracts vs pre-paid services are good or bad.
Replying to your second question:
You can purchase a Sim starter kit on the actual T-mobile site and you can activate it yourself, very easy. Follow the steps and select the plan that you desire.
t-mobile (dot) com/shop/plans/activatecodes (dot )aspx

Deekayy said:
That's unfortunate, sorry to hear. So you're on a 2-year contract then I suppose? Did you get basic phones or smart phones when you signed up? If anything you can always try to call customer service (Dial 611) and ask to be switched to the new simple choice plan but they might charge you a $200 migration fee per line. In that situation, you can probably argue that your service has not been working well ever since you got it and hopefully they'll work something out.
Click to expand...
Click to collapse
I will attempt to do this over the weekend. I am on a 2 year contract. When we signed up, I got a Galaxy S3, an LG F3, and an LG F6.
Since we started, none of the phones will reliably get phone calls or text messages. More often than not when people try to call us (even the T-Mobile reps calling me back) the phone will ring on their end, but I never get a ring or even missed call notification. A voice-mail will randomly pop up later in the day. Text messages will stop for hours on end then all of a sudden 10 or so will come to my phone at once. MMS won't reliably send or download. It's been a FRUSTRATING experience to say the least.

T-Mobile for nexus 5

Ok so i plan on getting the $30 tmobile plan on the nexus 5 but that 100 minute thing is going to kill me. what can i do as an alternative?

havy15 said:
Ok so i plan on getting the $30 tmobile plan on the nexus 5 but that 100 minute thing is going to kill me. what can i do as an alternative?
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As an alternative you can.... not get it.

buy 40$ refills since minutes after 100 are 10c per min. Then whatever you dont use is carried over. I usually use 34$ a month.

havy15 said:
Ok so i plan on getting the $30 tmobile plan on the nexus 5 but that 100 minute thing is going to kill me. what can i do as an alternative?
Click to expand...
Click to collapse
I assume this is a non-contract plan? Do they have more that are non-contract? T-Mobile, in my opinion, has royally screwed its customers. By not allowing customers to upgrade their phones the old way (getting a phone for next to nothing when the customers signs a new 2 year agreement). And their customer service, in my opinion (again) used to be amazing. It has gone to complete crap.
I left them, in contract, so I was happy to pay the 200$ early termination fee to get rid of them.
Doesn't TMobile now have non-contract plans for every new customer? I am not too familiar with them now, since I switched, but I thought this was the case?
---------- Post added at 01:01 PM ---------- Previous post was at 12:59 PM ----------
overlord727 said:
buy 40$ refills since minutes after 100 are 10c per min. Then whatever you dont use is carried over. I usually use 34$ a month.
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Click to collapse
Ahh I fellow Maryland-er, in the same city as me... Good deal.

gsteelx said:
I assume this is a non-contract plan? Do they have more that are non-contract? T-Mobile, in my opinion, has royally screwed its customers. By not allowing customers to upgrade their phones the old way (getting a phone for next to nothing when the customers signs a new 2 year agreement). And their customer service, in my opinion (again) used to be amazing. It has gone to complete crap.
I left them, in contract, so I was happy to pay the 200$ early termination fee to get rid of them.
Doesn't TMobile now have non-contract plans for every new customer? I am not too familiar with them now, since I switched, but I thought this was the case?
Click to expand...
Click to collapse
yeah its non contract now. and since they bought out metro they have increased their coverage. which i live in Cali so i heard its good reception.

overlord727 said:
buy 40$ refills since minutes after 100 are 10c per min. Then whatever you dont use is carried over. I usually use 34$ a month.
Click to expand...
Click to collapse
i heard there are apps you can use though but i tried googling they said google voice, but some say it doesn't work.

umm
havy15 said:
Ok so i plan on getting the $30 tmobile plan on the nexus 5 but that 100 minute thing is going to kill me. what can i do as an alternative?
Click to expand...
Click to collapse
Maybe not go with that plan?

havy15 said:
Ok so i plan on getting the $30 tmobile plan on the nexus 5 but that 100 minute thing is going to kill me. what can i do as an alternative?
Click to expand...
Click to collapse
There are other choices - might I kindly suggest that you "skim" thru this thread with extensive info & how-to's, etc. - http://forum.xda-developers.com/showthread.php?t=2476995&page=82 (yes, I know & understand that, like most, "we" all hate to read to try to understand how things work .. )
You did NOT indicate what your data needs or usage pattern are - but if you plan to use the Nexus 5 for lots of mobile air minutes to talk, there are unlimited plans for that. Priced accordingly & competitively, they do vary & might / might not have good coverage for your location.
There is Straight Talk, Simple Mobile, and the Walmart plan ... Lately, Target has its own exclusive "Brightspot" plans. Like here - http://forum.xda-developers.com/showthread.php?t=2511152&page=3
Or, do as I say & listen to what I do - leave a reserve fund (like a credit line) for excess minute charges to be deducted once you go over & yes, T-Mo will SMS alert you and you can do short codes to check your account status.
The "Search" button here on XDA - it does miracle finds, usually & often - use it. Have a nice day !

gsteelx said:
I assume this is a non-contract plan? Do they have more that are non-contract? T-Mobile, in my opinion, has royally screwed its customers. By not allowing customers to upgrade their phones the old way (getting a phone for next to nothing when the customers signs a new 2 year agreement). And their customer service, in my opinion (again) used to be amazing. It has gone to complete crap.
I left them, in contract, so I was happy to pay the 200$ early termination fee to get rid of them.
Doesn't TMobile now have non-contract plans for every new customer? I am not too familiar with them now, since I switched, but I thought this was the case?
Click to expand...
Click to collapse
all (new) plans from tmobile are non-contract
Tmobile basically separated the phone subsidy with the phone line.
(I don't know the exact numbers, but someone can chime in)
Before, you would be paying $130{?} for 2 lines on t-mobile. now, you'll be paying $80 for 2 lines. You can CHOOSE to finance two Samsung Galaxy S4 phones @ $25/month for 24 months with $0 down, which gives you a monthly fee of $130, similar to before... but the extra $25 a month stops exactly after 24 months. you just can also choose not to take the "free" phone...
As you said, you aren't happy with what T-mobile is doing, then go back to the other 3 carriers (which do the same contract thing. though at&t finally follow t-mobile and added a off-contract $15 discount)... I'm happy with what T-mobile is doing...

paperWastage said:
all (new) plans from tmobile are non-contract
Tmobile basically separated the phone subsidy with the phone line.
(I don't know the exact numbers, but someone can chime in)
Before, you would be paying $130{?} for 2 lines on t-mobile. now, you'll be paying $80 for 2 lines. You can CHOOSE to finance two Samsung Galaxy S4 phones @ $25/month for 24 months with $0 down, which gives you a monthly fee of $130, similar to before... but the extra $25 a month stops exactly after 24 months. you just can also choose not to take the "free" phone...
As you said, you aren't happy with what T-mobile is doing, then go back to the other 3 carriers (which do the same contract thing)... I'm happy with what T-mobile is doing...
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Click to collapse
Yeah, I am on another carrier now.
Who would finance a phone? That's asinine. I mean if you have to do it, you have to do it, but that doesn't make sense to me.
For me, I was with T-Mobile for 7+ years. I felt as though I got screwed. It may be good for new customers, but not previous customers. It was a big slap in the face for long time customers.

gsteelx said:
Yeah, I am on another carrier now.
Who would finance a phone? That's asinine. I mean if you have to do it, you have to do it, but that doesn't make sense to me.
For me, I was with T-Mobile for 7+ years. I felt as though I got screwed. It may be good for new customers, but not previous customers. It was a big slap in the face for long time customers.
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Click to collapse
and you are just playing into the trap that AT&T/Verizon/Sprint/{T-mobile} have been playing for the past 10x years.... let the customers get "free" phones every 2 years, but hide the cost within the phone line
now, it's separate... it's the same price as before, just that customers can choose to finance a phone, or not finance a phone(and save $25/month). if you can't see that you have better choices, then sorry, AT&T/Verizon/Sprint would love you. you are the customer that they want
if you had a grandfathered plan, t-mobile would actually give you a better deal(than new customers), to entice you to switch
http://slickdeals.net/f/6340984-heads-up-t-mobile-grandfathered-plans-are-being-eliminated

paperWastage said:
and you are just playing into the trap that AT&T/Verizon/Sprint/{T-mobile} have been playing for the past 10x years.... let the customers get "free" phones every 2 years, but hide the cost within the phone line
now, it's separate... it's the same price as before, just that customers can choose to finance a phone, or not finance a phone(and save $25/month). if you can't see that you have better choices, then sorry, AT&T/Verizon/Sprint would love you
if you had a grandfathered plan, t-mobile would actually give you a better deal(than new customers), to entice you to switch
http://slickdeals.net/f/6340984-heads-up-t-mobile-grandfathered-plans-are-being-eliminated
Click to expand...
Click to collapse
You could be right, but I am happy with that way of doing business... No worries.

yeah im on verizon now and its just ridiculous .

I'm not going to read the T-Mobile$30 plan thread since I have a working solution.
But for my daughter I set her up with a Callcentric number, Google Voice and Google Voice Callback (available in the Amazon app store) and now she receives and makes all calls over IP.
I find the quality ok when I talk to her though occasionally there are voice delays when I'm using internet calling also.