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Dead Desire S - Any help?

Hi All,
My Desire S decided to die today for no apparent reason:
I had been browsing the internet before jumping in my car and switching on the bluetooth. I had been driving for about 10 mins when I got a call through on my cars bluetooth system, about 3 mins in to the call the caller disappeared even though the car said it was still connected.
I pulled over to check the phone and found it was frozen on the call screen. So I disconnected the battery and powered it up, but it could only get the the HTC splash and sound before the screen turned black and the unit became unresponsive.
A few more tries gave the same issue, so i decided to boot it into recovery to do a full wipe, this completed successfully, but the phone was still doing the same thing.
After removing the battery again the phone will now not turn on at all and does not respond to the charger (no led). I've tested another battery, but still no luck, and tried the bat from my DS in my sisters DS and it works fine.
So my phone is completely dead it seems. I should probably send it off to HTC for a repair, but the problem is that the phone is S-OFF and i have no way of getting it S-ON while it's bricked.
Can anybody suggest anything?
I'm not having much luck with HTC as my mozart is at the repair centre as we speak with a bootloader issue... I might have to choose another manufacturer in future
PS: It was S-OFF but running stock software

there is not much to say...try to remove battery and wait for a while...if issue still persist htc service is only hope

Adidas108 said:
there is not much to say...try to remove battery and wait for a while...if issue still persist htc service is only hope
Click to expand...
Click to collapse
Thanks, i'll leave it overnight and see how it looks in the morning. Luckily i have an optimus one spare that has always served me well... It just does not come close to my DS.

I've just had a development!
When i plug it into my windows 7 pc it recognises it as a device "QHSUSB_DLOAD" but fails to install a driver for it.
Can anybody elaborate on what this is?
Thanks!

chancooluk said:
I've just had a development!
When i plug it into my windows 7 pc it recognises it as a device "QHSUSB_DLOAD" but fails to install a driver for it.
Can anybody elaborate on what this is?
Thanks!
Click to expand...
Click to collapse
Afraid this is not good news...you'll need to reign the device and claim under warranty, I wouldn't worry of you made it soff they probably won't be able to tell, read the recent posts on the ext4 recovery thread as same thing happened to someone else
Sorry
Sent from my HTC Desire S using XDA Premium App

ben_pyett said:
Afraid this is not good news...you'll need to reign the device and claim under warranty, I wouldn't worry of you made it soff they probably won't be able to tell, read the recent posts on the ext4 recovery thread as same thing happened to someone else
Sorry
Sent from my HTC Desire S using XDA Premium App
Click to expand...
Click to collapse
Ok thanks for letting me know. I must remember not to customize my HTC's in future...

Is not customize`s fault is yours because you removed the battery when it was still working (freeze yes but chip is still working) :| How ben_pyett said you must send it to htc... there are similar posts around here and all removed the battery > htc service ...sry mate

codryn said:
Is not customize`s fault is yours because you removed the battery when it was still working (freeze yes but chip is still working) :| How ben_pyett said you must send it to htc... there are similar posts around here and all removed the battery > htc service ...sry mate
Click to expand...
Click to collapse
Hmmm what to do in this case? Wait for hour and then remove battery? No other way to reboot... Hmmm. cheers
Sent from my HTC Desire S using Tapatalk

just wait

djkac said:
Hmmm what to do in this case? Wait for hour and then remove battery? No other way to reboot... Hmmm. cheers
Sent from my HTC Desire S using Tapatalk
Click to expand...
Click to collapse
hold down volume up+volume down+power button and you can make an restart
http://forum.xda-developers.com/showthread.php?p=16294655#post16294655

wait, just to clarify, so when you have a frozen desire s, you MUSNT remove the battery?
thanks!

NO you don`t need to remove it! try to w8 some time when is frozen and if still not responding make an restart using hard keys.

how can i make a restart through the keys?? sorry still new to desire s!

volume up+down+power button in same time

sorry
I donot know

Adidas108 said:
volume up+down+power button in same time
Click to expand...
Click to collapse
Thanks!
Sent from my HTC Desire S using XDA Premium App

Do you think the DS should always be turned off when changing the battery?

If you don't intend to buy new one, yea, it should be
Sent from my HTC Desire S using Tapatalk

Shame the manual doesn't say so then!

Well i've got it booked in for repair.
Has anybody here had many dealings with HTC Repair, or Regenersis (the UK repairer)?
The guy I spoke to over email (i got fed up of waiting on the phone) about my Desire S was a complete retard. He sent me the same email 3 times in reply to me telling me to restore factory settings... Each time I told him it was not possible as the phone would not switch on...
He then told me that UPS could not pick up my phone for at least 2 weeks, this is despite the fact that I sent my Mozart in for repair last week and was told at least 48 hours. So I would have to find my own way to post or courier it.
Then he books the phone in and sends me the 'Tick Sheet' with the phone information and problem description and in the problem description box he wrote "HELLO"??? WTF? What sort of jokers are these?
At least the woman I spoke to about my Mozart was helpful, she actually gave a meaningful response to my questions, but even she got the problem description wrong, writing just "Reboot Cycle" which is way to vague considering the problem it actually had.

Phone doesn't turning on :(

hey.. i dunno how this happend :
while i playing real steel from my sensation its got stucked then its automatically turned off.so now it wan't turning on neither no led when plugged it in to charge .. please help me

Did you try removing the battery, or holding the volume down & power button together & see if the phone boots into fast boot?
Sent from my HTC Sensation XE using xda premium

What Rom, kernel and firmware were you running?
Sent from my HTC Sensation 4G using Tapatalk

Utorrent76 said:
Did you try removing the battery, or holding the volume down & power button together & see if the phone boots into fast boot?
Sent from my HTC Sensation XE using xda premium
Click to expand...
Click to collapse
yeah but its not responding

gustav30 said:
What Rom, kernel and firmware were you running?
Sent from my HTC Sensation 4G using Tapatalk
Click to expand...
Click to collapse
virtuous inquesitions check my siginature for more details

namila007 said:
virtuous inquesitions check my siginature for more details
Click to expand...
Click to collapse
Looks like it's another one. I am beginning to think this problem is related to some of the firmwares we use since it's happening with different ROMs.
You can try the various things people tell you to do....but if it's unresponsive completely..even if you plug to computer...then so far..no one has really provided a solution or reason for it.
You can see multiple post about it. Happened with mine too...running and then stuck after a long constant tone...then it never turned on again.

If your still under factorywarranty which you should be. Call HTC say phone won't turn on pay shipping fee and they will send you a new or refurbished phone either way it's better than no phone.
Sent from my HTC Sensation 4G with Beats Audio using XDA Premium App

newr said:
Looks like it's another one. I am beginning to think this problem is related to some of the firmwares we use since it's happening with different ROMs.
You can try the various things people tell you to do....but if it's unresponsive completely..even if you plug to computer...then so far..no one has really provided a solution or reason for it.
You can see multiple post about it. Happened with mine too...running and then stuck after a long constant tone...then it never turned on again.
Click to expand...
Click to collapse
i got the same constant tone beforeturning off hmm. then what did you did ? send it back to htc ???

bonebeatz1234 said:
If your still under factorywarranty which you should be. Call HTC say phone won't turn on pay shipping fee and they will send you a new or refurbished phone either way it's better than no phone.
Sent from my HTC Sensation 4G with Beats Audio using XDA Premium App
Click to expand...
Click to collapse
ok i will send them a message

as i unlock the bootlaoder via htcdev method can i have the htc warranty ?

namila007 said:
as i unlock the bootlaoder via htcdev method can i have the htc warranty ?
Click to expand...
Click to collapse
I don't think so...
the bootloader unlocking (as htc wrote) void the software warranty
so, if is hardware related you are lucky, they will repair it
try to bring it to htc and say that you did nothing, it just shut down...don't say that you unlocked it or anything like...maybe they will just give you a new one, they can't check if you did something to the phone

throcker said:
I don't think so...
the bootloader unlocking (as htc wrote) void the software warranty
so, if is hardware related you are lucky, they will repair it
try to bring it to htc and say that you did nothing, it just shut down...don't say that you unlocked it or anything like...maybe they will just give you a new one, they can't check if you did something to the phone
Click to expand...
Click to collapse
Unlocking your bootloader voids your warranty, no matter how you unlocked it, but you have. If HTC gets the phone to power on, no doubt they will check the bootloader status. If they find you've unlocked the bootloader, they will charge you for the repair and damage fees, including the shipping cost.
It depends where you send your phone, if it's a hardware fault they might not charge you, but as I said it all depends on the Service Center.

usaff22 said:
Unlocking your bootloader voids your warranty, no matter how you unlocked it, but you have. If HTC gets the phone to power on, no doubt they will check the bootloader status. If they find you've unlocked the bootloader, they will charge you for the repair and damage fees, including the shipping cost.
It depends where you send your phone, if it's a hardware fault they might not charge you, but as I said it all depends on the Service Center.
Click to expand...
Click to collapse
i drop a message to them asking about this issue. they reply me saying they not selling sensation 4g in South east asia.so they will ignore this coz i unlocked the carrier

look up adb reboot its happened to me a few times I would give link but cant atm, don't worry just try this then if this doesn't work you have a real problem

namila007 said:
i got the same constant tone beforeturning off hmm. then what did you did ? send it back to htc ???
Click to expand...
Click to collapse
Really? You have that same constant tone too? Well..looks like it's not related to a specific ROM since I just installed Revolution HD 6.6.2 when it happened.
I sent mine back to HTC...waiting to see what happens now... jsut got there today according to UPS!

newr said:
Really? You have that same constant tone too? Well..looks like it's not related to a specific ROM since I just installed Revolution HD 6.6.2 when it happened.
I sent mine back to HTC...waiting to see what happens now... jsut got there today according to UPS!
Click to expand...
Click to collapse
What kernel did you select??

newr said:
Really? You have that same constant tone too? Well..looks like it's not related to a specific ROM since I just installed Revolution HD 6.6.2 when it happened.
I sent mine back to HTC...waiting to see what happens now... jsut got there today according to UPS!
Click to expand...
Click to collapse
is it related with hardware (motherboard) or not???? cause if it with software they want repair it
as i know its should be something with motherboard.coz its getting hot when i put the battery again (under the sim card)

namila007 said:
is it related with hardware (motherboard) or not???? cause if it with software they want repair it
as i know its should be something with motherboard.coz its getting hot when i put the battery again (under the sim card)
Click to expand...
Click to collapse
I don't know....no one seems to know for sure if it's hardware or software. Some suggested it must be hardware if it's not turning on at all. Yours gets hot when you put battery in? Even it doesn't turn on?

I got the same issue, I tried to reboot into recovery to install opensensation but then it didnt boot and no led if I connect it to the charger ... nothing
the only thing is that lsusb gives me this:
Code:
Bus 002 Device 028: ID 05c6:9008 Qualcomm, Inc. Gobi Wireless Modem (QDL mode)
any updates?

newr said:
I don't know....no one seems to know for sure if it's hardware or software. Some suggested it must be hardware if it's not turning on at all. Yours gets hot when you put battery in? Even it doesn't turn on?
Click to expand...
Click to collapse
exactly.. its doesnt turning on . when i put my batter in and waited for some time the area near sim card getting hot. so whats your status?? is it hardware failer ??

[Q] Took screenshot - phone froze

Has this happened with anyone else? I was trying to take a screenshot (what's on my screen not taking a picture with the camera) of my Sensation 4G in horizntal view and the phone just froze on me and the screen went black and it wouldn't respond to any input whatsoever. Had to do a battery pull. Everything is working fine again now but you would think that the phone can handle taking a screenshot... I am running stock software straight from HTC. I will also note that I was also running google play music at the same time but still I don't think thats an excuse for this.

No I've never had the problem, try taking another screenshot or two. If the problem persists then install leedroid twerks so you can take a screenshot from the power button. Another way to take a screenshot is to swipe from the search button to the home button.
Sent from my HTC Sensation Z710e using XDA

cashman0712 said:
Has this happened with anyone else? I was trying to take a screenshot (what's on my screen not taking a picture with the camera) of my Sensation 4G in horizntal view and the phone just froze on me and the screen went black and it wouldn't respond to any input whatsoever. Had to do a battery pull. Everything is working fine again now but you would think that the phone can handle taking a screenshot... I am running stock software straight from HTC. I will also note that I was also running google play music at the same time but still I don't think thats an excuse for this.
Click to expand...
Click to collapse
Very strange that's never happened to me or I have I ever heard about it. Did you properly wipe, our phone before installing the from and are you using any kernel other then recommended ones for your ROM
Sent from my HTC Sensation using xda premium

Weird, never experienced it at all either. Maybe it just coincidentally occurred, there's a chance that it will happen that once. Don't let it get to you. Try to do it again, if it doesn't freeze maybe it just happened that one time, if it happens again, then from there you can tell something is wrong.

Display issues, wierd colorful pixel-noise AND phone unresponsive

Sometimes, after I wake up my phone from sleep the screen shows a wierd colorful pixely noise as shown in the picture, and it doesn't respond to anything besides the power button turning off the screen.
cannot post link, i(dot)imgur(dot)com/TrI3w(dot)jpg
Replace (dot) with . but I hope you understood that
(Sorry for the bad quality, only camara besides my phone was this crappy old digital cam, but it gets the point across)
Sometimes it gets back to my normal lock screen after leaving it to be for a few seconds, but more often than not does it kinda 'lock up' in this mode with me unable to do anything with my phone. Sometimes pulling the battery and starting my phone works and will allow me to continue work/browsing as usual. Other times (right now) it goes back into the 'lock up' right away. Aand it just popped back to normal, this took around 5 minutes, give or take.
I know that when the screen locks up my music continues, for I have listened to music with the screen locked up. I am not sure if my alarm will continue to work as I have not tested it. I can also turn the ringtone volume up/down.
It seems to 'lock up' after long periods of inactivity as I have previously put my phone to sleep and woke it without the issue arising. This was whilst I was chatting. I have not been able to recreate the 'lock up' on demand, aside for just leaving it asleep for extended periods of time.
I hope there is a solution to this problem, and I'd preferably not wipe my contacts etc. I have no idea how I can keep my data through a reinstall, so if I'd have to reinstall then if someone could link me to a thread that explains how to keep data would be awesome.
The phone is a HTC Sensation, 8 years old. This is what it says in the 'about phone' tab.
Code:
Model number
HTC Sensation Z710e
Android version
4.0.3
Baseband version
11.65.3504.00U_11.19.3504.29_2
Kernel version
3.0.16-v1.30.2
SebastianFM#1
Build number
HyperNonSense v1.5 (3.32.401.5)
As you can tell, the ROM isn't the regular HTC Sense ROM, so that might cause issues. I am currently unsure whether the kernel is custom or not.
Any and all help is greatly appreciated! I hope I can fix this problem.
PS I'm sorry if this topic is a repost of any kinds, I've done a quick search for some terms that came to mind but couldn't find a thread that fit my problem.

ToonBoon said:
Sometimes, after I wake up my phone from sleep the screen shows a wierd colorful pixely noise as shown in the picture, and it doesn't respond to anything besides the power button turning off the screen.
cannot post link, i(dot)imgur(dot)com/TrI3w(dot)jpg
Replace (dot) with . but I hope you understood that
(Sorry for the bad quality, only camara besides my phone was this crappy old digital cam, but it gets the point across)
Sometimes it gets back to my normal lock screen after leaving it to be for a few seconds, but more often than not does it kinda 'lock up' in this mode with me unable to do anything with my phone. Sometimes pulling the battery and starting my phone works and will allow me to continue work/browsing as usual. Other times (right now) it goes back into the 'lock up' right away. Aand it just popped back to normal, this took around 5 minutes, give or take.
I know that when the screen locks up my music continues, for I have listened to music with the screen locked up. I am not sure if my alarm will continue to work as I have not tested it. I can also turn the ringtone volume up/down.
It seems to 'lock up' after long periods of inactivity as I have previously put my phone to sleep and woke it without the issue arising. This was whilst I was chatting. I have not been able to recreate the 'lock up' on demand, aside for just leaving it asleep for extended periods of time.
I hope there is a solution to this problem, and I'd preferably not wipe my contacts etc. I have no idea how I can keep my data through a reinstall, so if I'd have to reinstall then if someone could link me to a thread that explains how to keep data would be awesome.
The phone is a HTC Sensation, 8 years old. This is what it says in the 'about phone' tab.
Code:
Model number
HTC Sensation Z710e
Android version
4.0.3
Baseband version
11.65.3504.00U_11.19.3504.29_2
Kernel version
3.0.16-v1.30.2
SebastianFM#1
Build number
HyperNonSense v1.5 (3.32.401.5)
As you can tell, the ROM isn't the regular HTC Sense ROM, so that might cause issues. I am currently unsure whether the kernel is custom or not.
Any and all help is greatly appreciated! I hope I can fix this problem.
PS I'm sorry if this topic is a repost of any kinds, I've done a quick search for some terms that came to mind but couldn't find a thread that fit my problem.
Click to expand...
Click to collapse
Well for starters, Google syncs all your contacts online so once you restore your phone you'll get your contacts back. To me, it reminds me of the same issue I used to have with my Motorola Cliq: systematic hardware failure. The touch screen is starting to go. Which is why only your power button works.
But before we announce the end of your phone, why don't you do this so I can try to help:
Download "GO Backup" and back everything up.
Reboot into recovery and create a backup from there.
Wipe data, cache, and system
Install Virtuous Inquisition (I'm familiar with the ROM and it can help eliminate the possibility that it's the ROM doing the damage)
Set up your phone and restore using go backup. Then Try to induce the problem one you reload all your things
After that, let me know what the end result is
Sent from my HTC Sensation using xda app-developers app

monkor said:
Well for starters, Google syncs all your contacts online so once you restore your phone you'll get your contacts back. To me, it reminds me of the same issue I used to have with my Motorola Cliq: systematic hardware failure. The touch screen is starting to go. Which is why only your power button works.
But before we announce the end of your phone, why don't you do this so I can try to help:
Download "GO Backup" and back everything up.
Reboot into recovery and create a backup from there.
Wipe data, cache, and system
Install Virtuous Inquisition (I'm familiar with the ROM and it can help eliminate the possibility that it's the ROM doing the damage)
Set up your phone and restore using go backup. Then Try to induce the problem one you reload all your things
After that, let me know what the end result is
Sent from my HTC Sensation using xda app-developers app
Click to expand...
Click to collapse
I will do this as soon as I regain control over my phone. It has been stuck on this screen for 10 minutes straight now. It really feels like standard electronics failure, starting off small and only on minor occasion and ending in a big endless failure. ****.

There is no wipe system option in my recovery ?
EDIT: Found it, got the ROM working. Screen issue still arises.

ToonBoon said:
There is no wipe system option in my recovery ?
Click to expand...
Click to collapse
Haha is okay is not entirely necessary
Sent from my HTC Sensation using xda app-developers app

monkor said:
Haha is okay is not entirely necessary
Sent from my HTC Sensation using xda app-developers app
Click to expand...
Click to collapse
Replying since I'm not sure you'd read my EDIT
Display issue still arises, which means it's an internal hardware issue isn't it?
Does anyone have any experience with opening it up and seeing whether there's a connector loose or something? As I think installing a custom ROM kinda voids the warranty so I wouldn't be able to send it to HTC for repairs right?

Any Updates?
My phone started doing this this week and is now in what seems to be a permanent state of evil pixel screen. Have you had any luck fixing yours? If so, how? Thanks

argcdm said:
My phone started doing this this week and is now in what seems to be a permanent state of evil pixel screen. Have you had any luck fixing yours? If so, how? Thanks
Click to expand...
Click to collapse
It was a hardware issue, contact HTC support and they'll hook you up with a pickup and return service. If your warranty still covers that at least.

ToonBoon said:
It was a hardware issue, contact HTC support and they'll hook you up with a pickup and return service. If your warranty still covers that at least.
Click to expand...
Click to collapse
Thanks for the update, unfortunately I am out of warranty. Glad you got yours replaced.

argcdm said:
My phone started doing this this week and is now in what seems to be a permanent state of evil pixel screen. Have you had any luck fixing yours? If so, how? Thanks
Click to expand...
Click to collapse
I'm having the same problem here

Black screen

Hey guys,
My phone fell down from my bed and since that the screen stays black, but the buttons did light up. After I pulled the battery, hoping that it would fix my issue, I can't get the buttons to glow again. I still can get into the Bootloader and into Fastboot. I disassambled my phone and checked all connectors. They are all in place. Is it possible that a micro chip broke in my phone? I don't want to spend 70€ on a new display without being sure that it will fix my problem.

.TanTien said:
Hey guys,
My phone fell down from my bed and since that the screen stays black, but the buttons did light up. After I pulled the battery, hoping that it would fix my issue, I can't get the buttons to glow again. I still can get into the Bootloader and into Fastboot. I disassambled my phone and checked all connectors. They are all in place. Is it possible that a micro chip broke in my phone? I don't want to spend 70€ on a new display without being sure that it will fix my problem.
Click to expand...
Click to collapse
hi
greetings
if you can go into bootloader i think that screen is fine, boot into recovery and check the touch if its working.
try reflashing the same rom again without wipe it will not remove your data and might help you out

shrex said:
hi
greetings
if you can go into bootloader i think that screen is fine, boot into recovery and check the touch if its working.
try reflashing the same rom again without wipe it will not remove your data and might help you out
Click to expand...
Click to collapse
In bootloader the screen is still black. I know that I'm in bootloader because I can use fastboot commands and the phone gets recognized by the pc.

Hi
greeting
Might be a hardware issue.
Your last option might be to replace the screen.
If in warranty,
Flash a ruu and send it to HTC care centre but do not tell them that the phone has been fallen from bed just pretend you know ntng
Sent from my HTC Sensation Z710e using xda premium

shrex said:
Hi
greeting
Might be a hardware issue.
Your last option might be to replace the screen.
If in warranty,
Flash a ruu and send it to HTC care centre but do not tell them that the phone has been fallen from bed just pretend you know ntng
Sent from my HTC Sensation Z710e using xda premium
Click to expand...
Click to collapse
Okey I'll try, thanks.
Send from my flying Note 2