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[Q] What are your major issues? Sending to an Asus tech

Guys, I've been talking to Hai one of the techs at Asus US for the transformer. He knows I'm on xda a lot and thought I could be a huge resource for him to discover the most common issues people are having with their transformers. He knows a lot of us are power users and wants to help out xda'era as much as he can. So reply to this thread with any issues you are having and I will report back to him the most common of the issues. I also *****ed about how little their call center knew. My initial email to him actually spurred a meeting internally on how they can better train the techs in the call center (which he told me is in Jamaica)
Thanks
Sent from my LG-P999 using XDA App

I just gave you a thanks for helping to promote & solidify Asus's relationship with this community! If Asus can keep this behavior up, their products will continue to fly off the shelves, such personal support is unheard of it seems in an android world where cell phone & now tablet owners wait forever for updates and help.

screen flickering when playing via HDMI out,
resolution only 720 p.

My issues
1) The speakers and sound playback on this device is lousy. The right speaker is louder than the left. The overall music playback is of low fidelity and low volume.
2) Touch screen doesn't register clicks religiously. I can reproduce this on any damn browser, on the XDA forum home page consistently.
3) Asus keyboard is very very slow. Instantly switched to the Android one
4) Browsing and multi touch is not smooth on the default browser. Its better on Opera n Firefox though.
Issues related to YT playback are known and hopefully will be fixed with 3.1. Also, it would be nice to know when 3.1 would be available for TF.
P.S Please let your friend in Asus know that people are really freaked out by the length of the damn charging cable Asus offered
Thanks for your efforts

I got 4 times the screen goes black and could not turn it back on. I havd to do force shut down then it turned on

-sleep of death issue
-wifi seems to shut not down correctly
-high battery loss of about 3% per hour while screen off, but only sometimes. Xoom loses only about 0.5% average per hour.
Thx for your post and efforts
Sent from my Transformer TF101 using Tapatalk

Battery performance in standby is poor if wifi is set to stay on when the screen turns off. This is unlike the Xoom, which gets equivalent standby performance (<.5%/hour burn rate) whether wifi is set to stay on or turn off when the screen turns off.
My guess is that the TF's wifi is not going into a sleep mode when the screen turns off and thus burns excessive battery life. The difference is <.5%/hour if wifi is set to turn off and >3.5%/hour if wifi is set to stay on.
Again, note that the Xoom does NOT exhibit this behavior, and that my Xoom and my TF are both running (mostly) identical apps, email syncing, etc. The only difference between them is the Asus apps that run in the background, but I've run tests with those shut off and they're not the cause of the difference.
Sent from my Transformer TF101 using Tapatalk

Watching vids on the Youtube app lags so frequently it's unusable to me. This is on the latest update.

The-Nazgul said:
-sleep of death issue
-wifi seems to shut not down correctly
-high battery loss of about 3% per hour while screen off, but only sometimes. Xoom loses only about 0.5% average per hour.
Thx for your post and efforts
Sent from my Transformer TF101 using Tapatalk
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Click to collapse
Oops, looks like we posted at the same time. Note that I expanded on the poor standby performance, and have found it VERY consistent and reproducible.
Sent from my Transformer TF101 using Tapatalk

wifi stops working when docked and keyboard also stops working sometimes
Speakers are not even
when is honeycomb 3.1 comming
Thanks

You could leverage the poll in this thread:
http://forum.xda-developers.com/showthread.php?t=1074190

About half of the users reported touch screen issues at http://forum.xda-developers.com/showthread.php?t=1068569

Sent mine in due to significant light bleeding around 3 sides. Seems to be a bit of a problem for ASUS, if this website is any indication.

Well here's a little list you can send. Can't comment on the support staff issues as I've not had to ring them myself.
Things needing to be fixed:
Tablet:
Speaker balance still off. (louder in right speaker on some devices)
Wifi model still displays 'mobile network signal' battery use bar even though no GSM/CDMA/HSPA chip exists.
Notable video camera 'screen delay'.
MyZine FC issue.
MyCloud settings icon does nothing.
Browser intermittent FC's.
Slow default browser page refresh rate, resulting in occasional artifacting.
Home screen 'bounceback' issue.
Tapping 'Install' in the market sometimes opens a random app.
Sometimes the device doesn't wake from standby, when using the default lock screen. There seems to be various forms of this bug. >Some possible fixes to get around this bug include: do a forced power off (10-12sec power button hold). Wait 30 secs. Then turn on as normal (5-6sec power button hold). Then just turn off the lock screen in the settings; Remove all Asus widgets from the home screen<
Battery usage data not showing proper list.
Parts of touchscreen unresponsive at times. - no known cause
MyLibrary app closes itself when corrupt/not compatible files found. (Asus developer feedback on this HERE)
HDMI only outputs at 720p. Possible flickering screen issues.
Speaker 'pop' issue. After a period of inactivity with the speakers, and then suddenly they are required to play a sound, a small pop is heard, before the rest of the audio plays properly.
Dock:
Drains its battery even if nothing is plugged into it.
Tablet disconnects from dock at random times.
No way to tell the level of internal battery.
While plugged into the tablet, and in standby mode, the battery drains fast.
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Click to collapse

I just sent the following e-mail to an Asus Tech earlier....let's see what they have to say.
was one of the lucky people to be able to order and receive a new Transformer last week. However, I have noticed some issues that I am currently worried about and I hope that someone can address for me. Some of them are product quality issues, while others are technical issues. Any information or feedback that can be provided about any of them is greatly appreciated.
1) When I power the device on, there seems to be a crackle that comes from the speakers, perhaps caused by them receiving power. Is this normal behavior or something that I should be worried about with my speakers crackling or being blown in the future?
2) I notice that there are a lot of "creaking" like noises when the tablet is held in certain positions, is this normal?
3) My device would not power on earlier today, and it took multiple pushes of the power button, but after about 12 tries and holding it for over 40 seconds, it finally powered on, even though I never powered it off. Is this a known issue that will be addressed in the next software update?
4) This is more of a complaint than anything, but the charging cable provided with the device is extremely short. Can you offer any add on products that can increase the length?
5) I have read that a lot of people have had problems with dust underneath the screen. While I have yet to notice any dust underneath the screen, I do notice that on the top left and bottom left of my device, there is a somewhat large gap between the bezel and the screen itself, which could lead to dust problems in the future. The gap on the left is significant, while the gap on the right is non-existent. Is this a design issue with all of them, or have I just received a defective product?
All in all, what can Asus do for me in order to alleviate these problems that I have already encountered with the product? I have also just recently purchased the Keyboard Dock, which I have read various accounts online of it also having issues. Will these issues be addressed by Asus in the next firmware update? I have multiple Asus laptops, and this is my first Asus Tablet, and although I was very excited for this product, there seems to be a lot of problems being encountered with it...
Any information that can be provided would be greatly appreciated. Thank You.
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About the sound not being even, he knows about that. That's why he rma'ed mine. While a lot of people think it's a sw issue he isn't sure. Hence why he wanted mine asap to troubleshoot it since none of the units in the office do this. He thinks it could have been something with a batch of them if of is hw. He also knows about screen bleed. So keep them coming and at the end of the week I will email him.
Sent from my LG-P999 using XDA App

not a huge issue in the scheme of things but offering the Transformer & dock in a choice of colors would be awesome. The brown/bronze thing happening here really doesn't show the device off to it's best advantage.
I took my setup to work, everybody thought it worked beautifully but several commented on the fact that they thought the color is unattractive and asked if
it came in anything different.

Geekbabe said:
not a huge issue in the scheme of things but offering the Transformer & dock in a choice of colors would be awesome. The brown/bronze thing happening here really doesn't show the device off to it's best advantage.
I took my setup to work, everybody thought it worked beautifully but several commented on the fact that they thought the color is unattractive and asked if
it came in anything different.
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Click to collapse
Did you show it to your lady friends?
Personally, I love the bronze finish. Kinda tired of looking at everything black n white

Photographs do not display as well as they should; colors are muted and they do not look as sharp as they do on my PC monitor. I have tried a couple different apps but they all display the same and given the great screen on the TF this is definitely not acceptable.

Paddman said:
Photographs do not display as well as they should; colors are muted and they do not look as sharp as they do on my PC monitor. I have tried a couple different apps but they all display the same and given the great screen on the TF this is definitely not acceptable.
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Click to collapse
+1 . I observed this issue too

Youtube stops and goes????

Anyone having this issue? I cant watch a youtube video without it stoping to load. If this is a common problem im going back to the thunderbolt...

Try waiting a few hours, YouTubes servers might just be slow, I've noticed on my 2mb/s download speed desktop it will sometimes take 10+ minutes to load a 2 minute video, it might just be a temp problem with YouTube.
It doesn't seem like a hardware problem it just seems connection based, just give it a lil bit

I have the same issue on Youtube the last couple of months on my 50Mb/s FIOS line...YouTube's usage appears to have far outpaced it's ability to serve up the videos. Very frustrating sometimes.
I'd lean towards saying it's not your phone, but your post implies you've never seen this on the TB. I think you've just been lucky.

Slingplayer issue!

Ok ive had to purchase this app THREE times so I have some experience with it (iPhone,iPad,and Android). My issue is..constant freezing, no matter what channel (HD and regular) or what settings (Standard or High quality). I have more then enough dl speeds etc for it to work flawlessly, but on 3G,LTE and WiFi, it freezes within 20 seconds of starting up. I have reconfigured my router for manual setup according to the video guide again but it still wont play in a usable manner unless I like looking at the static picture with voices in the background lol.
Anyone else use this app that has it running fluidly?

When I had my Thunderbolt, it didn't matter what I was using (3G,LTE, Wifi), the picture would always stutter about and freeze up for a good while, maybe sometimes even up to two minutes when I started using it.. After those initial stutters and freeze ups, though, it would always play without a hitch..
I know it doesn't really help, but just my experience with it.

ugh yeah mines consistant. Even over WiFi it freezes so its frustrating

Hmm, the only things I can really think of would be:
New ethernet cord between the router and the slingbox?
New cable cord (Probably not, but hey it could work)
orrrr.....
maybe the cords from the slingbox to the cable/dish receiver are bad?

I had the issue too and I found the problem was in the slingbox itself. A capacitor had gone bad and I had to swap it out. Look for a bulging capacitor. Here is a good guide:
http://placeshiftingenthusiasts.com...izing-losing-connection-check-the-capacitors/

Anyone have luck with game mode miracast

I can get it to connect and play for maybe 2 minutes until it starts freaking out and I have to disconnect it. The latency is great up until then. That feature is a very important one to me but it won't work. I know it's in beta but i'm not sure if that's what needs to be worked on or if they just want to reduce the latency more and improve the image quality. I have other miracast devices and they act the same way with the exception of 2 of them. The nexus 7 doesn't work right, i have a galaxy s4 clone and my main phone that work badly.

I used it one night while playing ShineRunner with my wife. I had her screen miracast on the TV so I could help her out. It worked great for about 10 minutes then started acting up and I had to kill it.

I wanted to know the same thing and am shocked nobody has really tested a few devises for least lag and shuttering.
I bought the Actiontec ScreenBeam Pro and updated its FW.
I'd say the lag is minimal and is not my main issue now.
Random shuttering can be a pain. It can vary from a only few times to a lot. At this point it seems to be trigger by some games more than others.
Afterburner with a touch profile shuttered a lot (35% of the time) not sure if it a resource issue with the touch profile or general interference in my room.
I played dead trigger 2 with native controls shuttered a lot less(10-15% of the time)
I had the device less than 5 ft during my tests.
This site has done some basic latency tests a handful of these miracast devices. It seems the Netgear Push2TV (PTV3000) had the least lag when used in a pc environment.
http://data.withinwindows.com/miracast-display-devices-and-windows-81-compatibility/
I think I will go buy the Netgear Push2TV tonight on my way home from work and test it.
Note
Having a game mode on the tv helps a lot with lag. If you stack the lag with the non-game mode picture processing of the tv and the miracast protocol it becomes very noticeable.

It's a good thing I searched the web first before buying a Miracast dongle. Sounds like it's not yet stable for gaming.

My (negative) findings after 2 months

My Nokia 7 PLUS was bought mainly as a backup phone and to experience pure Android without paying an insane amount for a Pixel. I like my new Nokia but there are so many positive reviews out there that tell you why this is a good purchase, so I'll try to mention the weird stuff I've experienced. This phone has been my daily driver for 2 months now.
First and foremost the quick charging issues that I have another topic going about, so I'll skip this part.
Wi-fi disconnecting and giving me a notification sound. I don't know if I'm just being a noob here, but getting "ghost" notifications throughout the day has been a bit bothersome. At first I didn't know what was going on, I was seemingly getting notification sounds without there being any updates for me in any apps. But the other day just as I unlocked the phone I got the sound and saw the wifi being disconnected for a splitsecond. I don't know how I turn off wifi sound notifications without impacting other more important sounds so I guess I'll just have to live with this. But it's still annoying to get this sound if the wifi DC's for half a second.
Rubber around the edges of the screen coming loose. I got the bronze coloured model and if you look just at the edge of the screen there's a millimeter thick bronze frame, and between that frame and the screen some sort of black rubber or adhesive is starting to come loose. I noticed this about 2 weeks ago and I thought it was a hair that had become stuck and as I started pulling about 5 cm of black rubber came loose along the screen. I think the rubber casing that was with the phone is the culprit, because when your phone is in your jeans for several hours a day the "case" seems to dig just at the edge of the screen which could cause this. The rubber that has come loose was not visible before and it's not visible that it was been removed either.
Google Assistant opening seemingly randomly. I have two phones on my computer table just to the left of me, both with Android Nougat installed and Assistant enabled. Sometimes I sit in complete silence and play PC games, only with audible key clicks and Google Assistant will open on my Nokia 7, yet it has never happened on my other phone (Galaxy s8+). It's spooky in more ways than one.
The 3.5mm jack port is behaving weirdly. I've tried with 3 different headphones and it's always the same. I need to push, pull and turn before the headphones get properly connected and still then they can get disconnected at any moment. You can probably imagine how much of a nuisance that is if people around you don't agree with your musical taste. (hint: train rides.)
This may seem like a long list but my overall impression is still largely positive, especially when it comes to lack of bloatware, duplicate apps and the battery life is outstanding.

The headphone thing I find as well but I have a carbon fibre case on my 7+ and this is what causes it as if I remove the case the problem does not manifest. The other things you mention I have never had. I have the TA-1055 UK version since its release.
Sent from my Nokia 7 plus using Tapatalk

I really don't recognize any of your complaints. I can't type a long search query in the adressbar in Lightning, but that's about it. Maybe you should RTM your device.

The ghost notification sounds annoys me as well.
My headphone jack works fine.
Issues I have:
Ui stutter/lag compared to other phones.
Phone showing as uncertified in google play store.
Not getting android updates (still on may patch).
Battery not as good as expected for the battery size the phone has.

Don't experience any of the above issues here. Fully reset you phone or RMA.
Sent from Nokia 7 Plus with Tapatalk

my problem so far (40days ) is that GPS signal keeps dropping when i navigate with google maps while 3g or 4g internet is on , 2g is fine though .
also smal stutters when switching or minimizing apps , its strange that they couldnt fix it yet as i knew of it months before i bought the phone

baselthebeast said:
my problem so far (40days ) is that GPS signal keeps dropping when i navigate with google maps while 3g or 4g internet is on , 2g is fine though .
also smal stutters when switching or minimizing apps , its strange that they couldnt fix it yet as i knew of it months before i bought the phone
Click to expand...
Click to collapse
For the stutters you can try this:
Nokia 5,6,7 Plus etc, tips for laggy interface.
Go to:
Menu/Applications/ (3 dots) Show system
Find:
CustManager DeviceMonitorControl Stability Monitor PowerMonitor Power saver CustManager Caivs Battery protection
In each app:
Modify system settings : no Draw over others apps : no Reboot
Add to disable apps:
com.evenwell.batteryprotection.overlay.base.s600ww com.evenwell.DeviceMonitorControl.data.overlay.base.s600ww com.evenwell.PowerMonitor.overlay.base.s600ww com.evenwell.powersaving.g3.overlay.base.s600ww
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Click to collapse
https://www.reddit.com/r/Nokia/comments/7gwqys/nokia_5_on_android_712_choppy/

VonCrisp said:
For the stutters you can try this:
https://www.reddit.com/r/Nokia/comments/7gwqys/nokia_5_on_android_712_choppy/
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Thanks, did the first part and saw an improvement, but will this impact battery life? Because I will gladly keep the stutters if I lose my almost 2 days bat life

About a week since I have received the phone.
The mobile connection is usually 4g+ to 4g. depending on where I am I guess. However, I have noticed that on phone calls, the icon changes to hspa+
I don't notice any speed change but I'm guessing this is related to no support for VoLTE?
Also, I notice that from wifi to mobile transition occurs very sluggishly. Sometimes on banking applications the wifi doesn't work which is odd, but it doesn't connect to mobile on the fly either. Usually I have to turn off the wifi for it to work.

I've also had some weird experiences with my N7 plus.
1. Headphones do not work randomly. When this happens only the speakers work the ear piece on the phone doesn't work as well. Phone needs to be rebooted to fix this.
2. Some apps, such as Prime music and Quora, do not work when connected to the TP link ADSL router aty home. The iOS versions of the same apps work from the same router. Apps on the Nokia start working only when I connect to mobile data or office WiFi.

Baskettoman said:
About a week since I have received the phone.
The mobile connection is usually 4g+ to 4g. depending on where I am I guess. However, I have noticed that on phone calls, the icon changes to hspa+
I don't notice any speed change but I'm guessing this is related to no support for VoLTE?
Also, I notice that from wifi to mobile transition occurs very sluggishly. Sometimes on banking applications the wifi doesn't work which is odd, but it doesn't connect to mobile on the fly either. Usually I have to turn off the wifi for it to work.
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Click to collapse
Volte is a mess on Android. In the UK it mostly only works on iphones or Android devices bought directly from the network who modify the firmware.
That said I'm on BT Mobile in the UK (uses EE network) and Volte and wifi calling work well based upon my experience so far using Oreo 8 with July updates.

Since the day I started playing PUBG, the call speaker is acting quite weird. Many times when I get a call, the speaker will be automatically turned on, but it doesn't show that. I have to turn it on and back off to hear it from the earpiece. It mostly happens when I'm in a game. But it has happened other times as well. I don't know if it is a problem on just my phone or android in general. Anybody have any fix for this?

VonCrisp said:
For the stutters you can try this:
https://www.reddit.com/r/Nokia/comments/7gwqys/nokia_5_on_android_712_choppy/
Click to expand...
Click to collapse
Is it even safe to change the default settings which is done by the manufacturers??

Rowdyy Ronnie said:
Is it even safe to change the default settings which is done by the manufacturers??
Click to expand...
Click to collapse
https://forum.xda-developers.com/general/general/nokia-2-apps-safe-to-delete-t3783158/