I have the option to purchase squaretrade insurance/warranty for $99 since I bought from letstalk (instead of $124 by going directly to squaretrade).
I still don't understand how this works. Do you just pay the $99, then you can get a new phone even if you get something as simple as a small scratch on your current phone? Do you have to send the old phone back or can you just sell it for parts (assuming it's damaged).
I've never had phone insurance before, but I'm highly considering it because of the dust issue on the HTC sensations.
If you guys know of any other insurance, please let me know too. I've only had the phone 6 days so I have plenty of time to purchase insurance from anywhere.
brian85 said:
I have the option to purchase squaretrade insurance/warranty for $99 since I bought from letstalk (instead of $124 by going directly to squaretrade).
I still don't understand how this works. Do you just pay the $99, then you can get a new phone even if you get something as simple as a small scratch on your current phone? Do you have to send the old phone back or can you just sell it for parts (assuming it's damaged).
I've never had phone insurance before, but I'm highly considering it because of the dust issue on the HTC sensations.
If you guys know of any other insurance, please let me know too. I've only had the phone 6 days so I have plenty of time to purchase insurance from anywhere.
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Read my thread about TMO's premium handset protection. It also covers malfunctions(warranty replacements)
http://forum.xda-developers.com/showthread.php?t=1135836
brian85 said:
I have the option to purchase squaretrade insurance/warranty for $99 since I bought from letstalk (instead of $124 by going directly to squaretrade).
I still don't understand how this works. Do you just pay the $99, then you can get a new phone even if you get something as simple as a small scratch on your current phone? Do you have to send the old phone back or can you just sell it for parts (assuming it's damaged).
I've never had phone insurance before, but I'm highly considering it because of the dust issue on the HTC sensations.
If you guys know of any other insurance, please let me know too. I've only had the phone 6 days so I have plenty of time to purchase insurance from anywhere.
Click to expand...
Click to collapse
Squaretrade does nothing if your phone gets lost or stolen. They cover just about everything else with a $50 deductible and roughly a 5 day turnaround.
The insurance t-mobile uses is Asurion and I have used them in the past. If you have a claim, you will need to go through Asurion for the claim and it takes 1 business day (T-mobile is not involved). Personally, I did receive my replacement on a Saturday after I filed a claim at 9PM on a Friday night. The big problem with Asurion is you only get 2 claims per 12 months and the Sensation has a deductible around $150 (it's still not listed on Asurion's site) plus a $5 fee.
The nice thing about Asurion is you get a replacement phone no matter what. Not to mention all they want back is the phone. You get to keep the accessories and battery from your old phone. They also will let you keep your old phone, but they charge another $250+ and it may be considered insurance fraud.
You can see the details on T-Mobile's site: http://support.t-mobile.com/doc/tm23694.xml
mycomputerisjunk said:
Squaretrade does nothing if your phone gets lost or stolen. They cover just about everything else with a $50 deductible and roughly a 5 day turnaround.
The insurance t-mobile uses is Asurion and I have used them in the past. If you have a claim, you will need to go through Asurion for the claim and it takes 1 business day (T-mobile is not involved). Personally, I did receive my replacement on a Saturday after I filed a claim at 9PM on a Friday night. The big problem with Asurion is you only get 2 claims per 12 months and the Sensation has a deductible around $150 (it's still not listed on Asurion's site) plus a $5 fee.
The nice thing about Asurion is you get a replacement phone no matter what. Not to mention all they want back is the phone. You get to keep the accessories and battery from your old phone. They also will let you keep your old phone, but they charge another $250+ and it may be considered insurance fraud.
You can see the details on T-Mobile's site: http://support.t-mobile.com/doc/tm23694.xml
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Click to collapse
It's $130.00 deductible for the Sensation.
I want to put as much emphasize on this story as possible because I really want some useful advice. 2 days ago my phone was stolen. Since then I have been trying to get a phone because I run a business and by now 3 days I have lost half a grand easily.
Last month I switched my phone from a 2 year contract to a prepaid month to month plan. At this point tmobile does not offer insurance on the phone any longer. This is important because after paying $140 per month for this phone with insurance, the month I switch to the $50 per month plan it is stolen and tmobile says, "o well".
I said can I buy a new phone? They said no because you still owe us money for switching the phone to prepaid and $150 on the actual phone itself. I did not pay the money to switch because the previous month I had the money the lady on the phone said she would take care of it which I thought meant since I never actually left the company they werent charging me to change plans...not the case after all, but do not find out until my phone is stolen.
I had an HTC Amaze for the record. So I went home and called tmobile. I was on the phone about 25 min before the connection became so bad I asked for them to call me back. They got the phone number and then never called. I had been transferred 7 times by this point. I called back and explained I was very frustrated. They transferred me to a specialist. This lady had me on hold about 20 min. Finally she said we resolved the $200 fee but you still have to pay the $150 on the phone. I paid the $150 and she asked me if I want to buy the new phone now? I said no because I wanted the phone immediately so I would go into the store to buy it.
I got to the store and they said I still owed $200. Even if the $200 fee was resolved he told me I cannot get the discount on the phone I wanted and that I have to pay the full price of $600 because they do not give a discount on their phones more than 1x per 2 year contract! Even on a new line. So I was going to buy a cheap phone and he said he could keep my old number and use this cheap phone until I could buy the phone I wanted later. I told him the Staples accross the street sold phones if I could ask them if they sold me a phone for cheaper they could activate it. He said it would probably only take me 30 sec to go check and to see.
I got back to the tmobile store in about 2 min and he had gone on his lunch break. I waited about another 20 min before another associate helped me who did not have the same deal with a cheap phone he told me about. In stead of $160 total for everything he wanted to charge me $200 for everything. I was there for 2 hours and by this point I am extremely upset and I want to leave tmobile.
This is not my first bad experience with tmobile. I have been unhappy since I joined. There is no complaint department. You have to write out a letter and mail it in. I left out some details of why I am so upset because the bottom line of the story is I am just completely unhappy with tmobile. They treat you like you are nothing without them, and will be fine without your business. This may be true but I have been paying almost $150 per month for almost 9 months and now they want me to pay $200 when I am not even leaving their company, then my $600 phone which is fully paid off is stolen they not only do not help me, but they are rude and go on lunch after he told me to go ahead and check which would only take a matter of seconds. I ran to the store and back and he was on a 30 minute lunch, I am just unhappy with the whole company. I will not even go into details of when I was having trouble with the phone during the previous 9 months.
What I want to know is how do I leave a phone company without paying their fee. Its not right, I am leaving because their service is so unsatisfactory in my area, and now I need help they not only do not help but want to charge me full price to get my line back. If I switch to another company can I still keep my same number? I need the same number for my business and I would much rather not stay with this company. Could anyone recommend any links with information, or which service providers you prefer? Thanks.
So I still have 18 months on my contract with Verizon, and I already cracked my Nexus. I'm wondering if I could sell this phone on ebay to pay for my deductible of $99, if someone was willing to pay that cost of course.
Does Verizon deactivate the device, or how is it handled? Thanks
You'd still be under contract, so, what would you do? Upgrade?
I'm slightly confused. You want to pay the $99 deductible to get a new phone, correct? You will be required to send in the broken device after getting the new one. If you don't, you will be charged the full cost of the replacement phone. With 18 months left, I don't think you can pay the small free for a premature upgrade (My understanding is that only works within the last 3 or 4 months of the contract).
Coverage includes lost and stolen devices. I wouldn't be required to send anything in, depending on what I said the excuse to claim insurance was.
Now back to my question. Does Verizon deactivate all devices and restricts network usage?
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Well, if the phone is lost or stolen, then it has no business being used on the network, does it? Verizon will deactivate it, though you could still use it as an mp3 player, or a camera.
Id love to but I can repair that for cheaper and get new ones for 75 bucks but thanks for the offer.. and yes version does not let the phone be used after a lost or stolen phone... sorry
[ROM][CM10][Kang][Pyramid][RC][4.1.2]
Hello, so my situation is I just dropped my OPO two days ago and the screen is cracked and phone unusable (I am using my Galaxy SII skyrocket as a backup but it's pretty slow/can't handle much even even with Liquid smooth running on it). My OPO turns on and all but touch screen doesn't work. Anyways with the OnePlus Two supposedly coming out soon do you think I should wait and just buy that phone or should I pay to get my screen fixed or send it into insurance for a replacement and pay the $100 dollar deductible and they would send me a comparable replacement in this case she said the HTC One M8 and then I send them my phone after I receive the device from them. I don't know what the quality is of Asurion insurance replacement phones, I just assume that they were other peoples devices that were sent in and then "fixed up" by someone there. Also I looked here around town and the one place quoted me at $189 for the repair and that they don't stock the parts for the phone and so there a special order and it would take a few days for parts to arrive., I also checked at another place but they haven't responded back to me yet. So any ideas on what my best option is
1: Send it into Asurion pay $100 deductible and receive a One M8 or possbily Galaxy S5 if I ask for that one and they have one in stock (quality of there devices?)
2: pay a local repair shop to fix the screen (only quote as of this post was for $189) Edit I was also just quoted 135+Tax by another shop and again special order parts so it could take anywhere from a couple of days to a week or so for parts to arrive
3: Keep the device and just buy/wait for the OnePlus two and then sell this one for like 125-175 bucks on Swappa's Boneyard (Right now I see a 16GB model with cracked screen for sale at $150 on there and mines the 64 GB model but would need to figure out how to wipe the device 100% then if I do as the screen is unusable)
So last week was not good for me, I damaged my spen. My bad luck didn't end there. 3 days ago I spilt water which water on it and as a result was water damaged. So I am going through all my options, I didn't get insurance (it wasn't offered, I probably would have declined anyways) I was contemplating buying another one through eBay using PayPal credit. I was contemplating sending it in to Samsung for out of warranty repair. I then thought to call T-Mobile. I was honest that my phone is water damaged and know that it voids warranty. They put me on hold, spoke with supervisor. They added insurance and ordered another phone. I am still responsible for $250 which will be on my next bill. I get to keep the damaged phone ( I asked) so what that means Is that I get to sell the phone and pay off the deposit T-Mobile is asking for.
I have been with T-Mobile for 3 years and bought many phones through them. Doing what they did makes me feel appreciated as a customer. Life happens, but it's nice when stuff like this happens.
Life is good
Great experience man!
I've been with T-MO 13, maybe 14 years, and there's a reason. Always been treated more than fair and sometimes a little too good. Glad to hear they're keeping it up.
Have to agree. Over the last 9 years it's been a fantastic experience, great pricing, and "above & beyond" customer service. I don't ever see myself leaving T-Mo unless some crappy merger ruins it all.
Me too 14+ years.
You may be able to keep the old phone, but it will more than likely have the IMEI blacklisted. Standard procedure for insurance replacements. If that's the case, you can sell it over at Swappa Boneyard for a quick buck.
md1008 said:
So last week was not good for me, I damaged my spen. My bad luck didn't end there. 3 days ago I spilt water which water on it and as a result was water damaged. So I am going through all my options, I didn't get insurance (it wasn't offered, I probably would have declined anyways) I was contemplating buying another one through eBay using PayPal credit. I was contemplating sending it in to Samsung for out of warranty repair. I then thought to call T-Mobile. I was honest that my phone is water damaged and know that it voids warranty. They put me on hold, spoke with supervisor. They added insurance and ordered another phone. I am still responsible for $250 which will be on my next bill. I get to keep the damaged phone ( I asked) so what that means Is that I get to sell the phone and pay off the deposit T-Mobile is asking for.
I have been with T-Mobile for 3 years and bought many phones through them. Doing what they did makes me feel appreciated as a customer. Life happens, but it's nice when stuff like this happens.
Life is good
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So... You can add insurance within 14 days of a new phone purchase. You are clearly within that timeframe from the note 5 release. No device verification is required as you can do it over the phone. Im not surprised at all as assurion absorbs the cost, not tmobile. Good for you though. Glad you didn't end up eating that 700 comedy of errors.
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No one has had a better experience than me.. so last year i was going through a tough time. Lost my job and i just got my phone syolen.. t-mobile offered to get me a new and bill to account.. i got the note 4 diwn payment was 380 i believe once my bill came i still had no job i calked and explain the situation.. they said pay aleast 50$ so we can keep your service avtive till next bill. So now i have 380 plus tax plus another 13 for first month than my normal bill. I was up over 500 for my next bill. I told them tbh idk if i can afford it. Maybe ill mail yhe phone back... long story short. My next month bill was only 80$ i check online ant it said i only owed 300$ for the note 4.. so i dint have to pay the down payment. that's why i would never leave tmbile
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I haven't had any crazy experiences like you guys. I just love the whole uncarrier movement. They really are doing an excellent job putting the customer first while not sacrificing their bottom line entirely.
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I think they also gave you the replacement of your Note 5 cause it's been out for less than a month, so they would have only made 8 dollars off of you if you did get the insurance. They lose out on 8 bucks for the first month, but now you'll have a new phone, an insurance plan for the remainder of the time you have that phone, and they have a happy customer.
They wouldn't risk losing a monthly paying customer over 8 dollars. Nice story, I unfortunately don't have one yet, just came to read.
I could always cancel insurance but I am probably not going to at least not for a little while.
I was wondering will the old note Imei be blocked? Technically T-Mobile isn't doing insurance claim, they are ordering me a brand new note and giving me 450 credit leaving me responsible for $250.
md1008 said:
I could always cancel insurance but I am probably not going to at least not for a little while.
I was wondering will the old note Imei be blocked? Technically T-Mobile isn't doing insurance claim, they are ordering me a brand new note and giving me 450 credit leaving me responsible for $250.
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Yess it agould be blocked.
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Tmobile has been very good to me, never hesitating to credit my account for things. My Z1s was stolen after I got my Z3, before I could ship it back to Tmobile. I couldn't afford to spend the money to have the insurance replace it, I wound up having to pay for it. I got to a point where I could afford the insurance, but I was out of the 90 day window. Still had like 250 due on it, and they credited my account to make up the difference between the insurance replacement and the balance due. Was amazing.
i work for t-mobile and ill be honest. if you have to send the damaged phone back then they kinda ripped you off and ill tell you why.
you most likely are on JUMP! On Demand which is a lease program so "technically" the phone isnt yours yet. The device hasnt been out for 14 days yet and as someone earlier stated you have the option to add insurance within 14 days of purchasing the device. Insurance is $8 a month. On the Jump On Demand program you can upgrade the device 3x per 12 month period. If you go to do an upgrade you have to trade in your current device and switch it out. But if there is any damage they charge you 250 but still let you upgrade. With insurance they only charge you 175 and you just send them the damaged phone back after they send you the replacement. But your supposedly not suppose to be able to upgrade to the same device. So i honestly dont know lol. Either way you could have just added the device protection and just paid the company 175 and had a phone sent to you in 24 hours.
bradbutter said:
i work for t-mobile and ill be honest. if you have to send the damaged phone back then they kinda ripped you off and ill tell you why.
you most likely are on JUMP! On Demand which is a lease program so "technically" the phone isnt yours yet. The device hasnt been out for 14 days yet and as someone earlier stated you have the option to add insurance within 14 days of purchasing the device. Insurance is $8 a month. On the Jump On Demand program you can upgrade the device 3x per 12 month period. If you go to do an upgrade you have to trade in your current device and switch it out. But if there is any damage they charge you 250 but still let you upgrade. With insurance they only charge you 175 and you just send them the damaged phone back after they send you the replacement. But your supposedly not suppose to be able to upgrade to the same device. So i honestly dont know lol. Either way you could have just added the device protection and just paid the company 175 and had a phone sent to you in 24 hours.
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I have a question for you, I just got the Note 5 and I told the sales guy I wanted to go from jump to jump on demand but I'm not sure if he actually switched me. Is there some where on MyTmobile that will tell me if I have jump on demand or do I need to go in to a store or call? Thanks!
bradbutter said:
i work for t-mobile and ill be honest. if you have to send the damaged phone back then they kinda ripped you off and ill tell you why.
you most likely are on JUMP! On Demand which is a lease program so "technically" the phone isnt yours yet. The device hasnt been out for 14 days yet and as someone earlier stated you have the option to add insurance within 14 days of purchasing the device. Insurance is $8 a month. On the Jump On Demand program you can upgrade the device 3x per 12 month period. If you go to do an upgrade you have to trade in your current device and switch it out. But if there is any damage they charge you 250 but still let you upgrade. With insurance they only charge you 175 and you just send them the damaged phone back after they send you the replacement. But your supposedly not suppose to be able to upgrade to the same device. So i honestly dont know lol. Either way you could have just added the device protection and just paid the company 175 and had a phone sent to you in 24 hours.
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I was told I could not make a claim although I am sure Asurian would be none the wiser. I am happy with the outcome. Even if it was $50 extra. Plus I still get to keep the old phone which should take care of the money I owe anyways.
I am thinking of sending it in to Samsung and see what they quote me for. If they want $300 and they send me back a brand new phone I can flip it for double.
And I am expecting my phone tomorrow. They ordered next day delivery via UPS. Either way I am happy
md1008 said:
I was told I could not make a claim although I am sure Asurian would be none the wiser. I am happy with the outcome. Even if it was $50 extra. Plus I still get to keep the old phone which should take care of the money I owe anyways.
I am thinking of sending it in to Samsung and see what they quote me for. If they want $300 and they send me back a brand new phone I can flip it for double.
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that sounds cool then if you dont have to send the phone back. that means you still would have all 3 upgrades and a new device for 250 which isnt bad at all ... good job lol
shanda5303 said:
I have a question for you, I just got the Note 5 and I told the sales guy I wanted to go from jump to jump on demand but I'm not sure if he actually switched me. Is there some where on MyTmobile that will tell me if I have jump on demand or do I need to go in to a store or call? Thanks!
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Click to collapse
you should be able to call customer care but from everyday experience they usually dont know what they are talking about unless theyve been around for a while. They read scripts and guidelines where as a sales rep in store deals with everyday problems first hand. but to switch from jump to JOD you have to just basically start your payment plan over. you cant just switch it or jump into JOD.
i.e., if you had a note 4 and owed 500 on it. and wanted to get the note 5 on JOD , you would have to pay off the entire 500 and just keep your note 4 on your account monthly and be paying for 2 phones. Or you can trade in your note 4 and lets say they give u 300 for it . you would stil be responsible for 200 of the note 4 but you would be in the new JOD program where u can change the phone 3x in 12 months regardless of how much you owe, where as with JUMP you have to have the 10 insurance feature and pay half your phone everytime you want to upgrade
I'm on Team T-Mobile. First service providers that I'm pleased with.
* Coverage and data speed in my city is A-
* Jump 1.0
* 2 Unlimited Un-Throttled 4G LTE Plan for $100
* On a business account I call them for whatever, I've never waited more than 1 min to speak with an American customer service rep
* SIM Unlock on a brand new financed phone! SIM Unlocked my GS6 and Note 5 on Day 1
I'm glad to hear this. I work for a sprint dealer (worst carrier out of the 4, I'm well aware. Lol) and their customer service are a bunch of idiots (I only know because I have to talk to them for customers all the time). Terrible experience most of the time with their care. AT&T has always had great customer service but I don't do phone payments on devices I can't use how I want to use them. (Locked bootloaders). Just switched to tmobile this month. The service has already been great. Hopeful that it stays that way. Thanks for sharing your story. And try not to damage your phone again. Lol maybe just keep the insurance this time around.
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