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I have the option to purchase squaretrade insurance/warranty for $99 since I bought from letstalk (instead of $124 by going directly to squaretrade).
I still don't understand how this works. Do you just pay the $99, then you can get a new phone even if you get something as simple as a small scratch on your current phone? Do you have to send the old phone back or can you just sell it for parts (assuming it's damaged).
I've never had phone insurance before, but I'm highly considering it because of the dust issue on the HTC sensations.
If you guys know of any other insurance, please let me know too. I've only had the phone 6 days so I have plenty of time to purchase insurance from anywhere.
brian85 said:
I have the option to purchase squaretrade insurance/warranty for $99 since I bought from letstalk (instead of $124 by going directly to squaretrade).
I still don't understand how this works. Do you just pay the $99, then you can get a new phone even if you get something as simple as a small scratch on your current phone? Do you have to send the old phone back or can you just sell it for parts (assuming it's damaged).
I've never had phone insurance before, but I'm highly considering it because of the dust issue on the HTC sensations.
If you guys know of any other insurance, please let me know too. I've only had the phone 6 days so I have plenty of time to purchase insurance from anywhere.
Click to expand...
Click to collapse
Read my thread about TMO's premium handset protection. It also covers malfunctions(warranty replacements)
http://forum.xda-developers.com/showthread.php?t=1135836
brian85 said:
I have the option to purchase squaretrade insurance/warranty for $99 since I bought from letstalk (instead of $124 by going directly to squaretrade).
I still don't understand how this works. Do you just pay the $99, then you can get a new phone even if you get something as simple as a small scratch on your current phone? Do you have to send the old phone back or can you just sell it for parts (assuming it's damaged).
I've never had phone insurance before, but I'm highly considering it because of the dust issue on the HTC sensations.
If you guys know of any other insurance, please let me know too. I've only had the phone 6 days so I have plenty of time to purchase insurance from anywhere.
Click to expand...
Click to collapse
Squaretrade does nothing if your phone gets lost or stolen. They cover just about everything else with a $50 deductible and roughly a 5 day turnaround.
The insurance t-mobile uses is Asurion and I have used them in the past. If you have a claim, you will need to go through Asurion for the claim and it takes 1 business day (T-mobile is not involved). Personally, I did receive my replacement on a Saturday after I filed a claim at 9PM on a Friday night. The big problem with Asurion is you only get 2 claims per 12 months and the Sensation has a deductible around $150 (it's still not listed on Asurion's site) plus a $5 fee.
The nice thing about Asurion is you get a replacement phone no matter what. Not to mention all they want back is the phone. You get to keep the accessories and battery from your old phone. They also will let you keep your old phone, but they charge another $250+ and it may be considered insurance fraud.
You can see the details on T-Mobile's site: http://support.t-mobile.com/doc/tm23694.xml
mycomputerisjunk said:
Squaretrade does nothing if your phone gets lost or stolen. They cover just about everything else with a $50 deductible and roughly a 5 day turnaround.
The insurance t-mobile uses is Asurion and I have used them in the past. If you have a claim, you will need to go through Asurion for the claim and it takes 1 business day (T-mobile is not involved). Personally, I did receive my replacement on a Saturday after I filed a claim at 9PM on a Friday night. The big problem with Asurion is you only get 2 claims per 12 months and the Sensation has a deductible around $150 (it's still not listed on Asurion's site) plus a $5 fee.
The nice thing about Asurion is you get a replacement phone no matter what. Not to mention all they want back is the phone. You get to keep the accessories and battery from your old phone. They also will let you keep your old phone, but they charge another $250+ and it may be considered insurance fraud.
You can see the details on T-Mobile's site: http://support.t-mobile.com/doc/tm23694.xml
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Click to collapse
It's $130.00 deductible for the Sensation.
I want to put as much emphasize on this story as possible because I really want some useful advice. 2 days ago my phone was stolen. Since then I have been trying to get a phone because I run a business and by now 3 days I have lost half a grand easily.
Last month I switched my phone from a 2 year contract to a prepaid month to month plan. At this point tmobile does not offer insurance on the phone any longer. This is important because after paying $140 per month for this phone with insurance, the month I switch to the $50 per month plan it is stolen and tmobile says, "o well".
I said can I buy a new phone? They said no because you still owe us money for switching the phone to prepaid and $150 on the actual phone itself. I did not pay the money to switch because the previous month I had the money the lady on the phone said she would take care of it which I thought meant since I never actually left the company they werent charging me to change plans...not the case after all, but do not find out until my phone is stolen.
I had an HTC Amaze for the record. So I went home and called tmobile. I was on the phone about 25 min before the connection became so bad I asked for them to call me back. They got the phone number and then never called. I had been transferred 7 times by this point. I called back and explained I was very frustrated. They transferred me to a specialist. This lady had me on hold about 20 min. Finally she said we resolved the $200 fee but you still have to pay the $150 on the phone. I paid the $150 and she asked me if I want to buy the new phone now? I said no because I wanted the phone immediately so I would go into the store to buy it.
I got to the store and they said I still owed $200. Even if the $200 fee was resolved he told me I cannot get the discount on the phone I wanted and that I have to pay the full price of $600 because they do not give a discount on their phones more than 1x per 2 year contract! Even on a new line. So I was going to buy a cheap phone and he said he could keep my old number and use this cheap phone until I could buy the phone I wanted later. I told him the Staples accross the street sold phones if I could ask them if they sold me a phone for cheaper they could activate it. He said it would probably only take me 30 sec to go check and to see.
I got back to the tmobile store in about 2 min and he had gone on his lunch break. I waited about another 20 min before another associate helped me who did not have the same deal with a cheap phone he told me about. In stead of $160 total for everything he wanted to charge me $200 for everything. I was there for 2 hours and by this point I am extremely upset and I want to leave tmobile.
This is not my first bad experience with tmobile. I have been unhappy since I joined. There is no complaint department. You have to write out a letter and mail it in. I left out some details of why I am so upset because the bottom line of the story is I am just completely unhappy with tmobile. They treat you like you are nothing without them, and will be fine without your business. This may be true but I have been paying almost $150 per month for almost 9 months and now they want me to pay $200 when I am not even leaving their company, then my $600 phone which is fully paid off is stolen they not only do not help me, but they are rude and go on lunch after he told me to go ahead and check which would only take a matter of seconds. I ran to the store and back and he was on a 30 minute lunch, I am just unhappy with the whole company. I will not even go into details of when I was having trouble with the phone during the previous 9 months.
What I want to know is how do I leave a phone company without paying their fee. Its not right, I am leaving because their service is so unsatisfactory in my area, and now I need help they not only do not help but want to charge me full price to get my line back. If I switch to another company can I still keep my same number? I need the same number for my business and I would much rather not stay with this company. Could anyone recommend any links with information, or which service providers you prefer? Thanks.
I bought a brand new Motorola Photon Q at FULL PRICE from Sprint a few weeks ago because I do NOT believe in contracts and remain contract free.
My phone shuts off every time I touch the Lock Screen button on top or when I BEGIN to slide out the QWERTY keyboard. (NO drops, cracks, scratches, water damage, abuse, etc verified by Sprint store)
I have the $11 a month Total Equipment Protection.
First, they can't fix my phone at the Sprint Corporate store.
Then, the want me to wait THREE BUSINESS DAYS for a REFURBED phone because the Sprint Corporate Repair Center does NOT have any in stock.
Lastly, the manager REFUSES to simply give me the ONE new Photon Q LTE they have in stock by telling me "If I give you a new Photon Q for your Total Equipment Protection Claim E-ticket I will be written up and face disciplinary action and/or lose my job."
Why the complete lack of service?
I am paying a HUGE MONTHLY PREMIUM of $11 a month for TEP, and my phone is new and still under the factory warranty.
Sprint is in the business to make monthly fees.
If I don't have a working phone, they can't charge me for monthly service.
If my Comcast cable box died, regardless of who owns it, Comcast would make it right..... even at their cost..... because they want my monthly payment.
I am NOT under contract with Comcast, and I am NOT under contract with Sprint either.
So, why aren't they bending over backwards to get a working phone in my hands ????
Not too long ago, you could walk into any corporate store and walk out with a free refurb with NO insurance and NO $50 fee.
This complete lack of customer service has me wanting to cancel Sprint and simply take my Photon Q LTE to the prepaid side or simply getting a new phone from another prepaid carrier.
This way, I can save money off of the monthly bill and just buy a cheap "backup" phone from Craigslist in case of emergencies so I can be my "own personal warranty and repair department".
PS.
The Sprint corporate store made me wait around for 4 hours.
This was after I IMMEDIATELY displayed, and duplicated 3 times, that my phone was shutting off every time I simply touched the "lock screen" button on top.
Any advice would be appreciated.
I look forward to hearing comments on Sprint's current customer service performance and policies as well.
They pulled the same crap with me when I tried to get my phone replaced. I ended up just saying **** it and replacing the parts myself. Though I am on a contract... But I also do pay for the TEP... I think their (lack of) support is ****. And it's really got me considering switching carriers.
I've been on the phone with Sprint customer service all day.
Been given nothing but a run around.
They have not located me a phone.
They have no idea where it will ship from.
They have no idea when it will ship.
My phone will not power up and I have been missing calls and texts for 2 days.
I keep requesting that they tell a Sprint store to give me a new phone, or even a refurb, and I will drive there to get it.
No one will agree to help me.
WHAT THE HELL IS WRONG WITH SPRINT ??????
That really sucks...
What's sad nowadays, is companies don't really care unless you make a big stink... and perhaps you need to make a BIG one.
Post on all their social media outlets. I've heard of mountains being moved simply because an issue was made public.
I know it's a little late now, but the next phone you buy, I would recommend getting from Best Buy, and get their protection plan. I've been told that I can literally walk out the door seconds after buying a phone, "drop" it in the parking lot, walk back in, and get a new phone on-the-spot. The best part is, it costs the same as the TEP (or you can opt to pay in full for about $170 for 2 yrs of protection), and NO $100 insurance claim fee.
I don't mean to sound like a salesman, but I've had to do enough TEP claims to decide that most big business doesn't care anymore about the consumer. Best Buy's plan is the only one I've come across these days where I can leave with a brand new phone within minutes.
arrrghhh said:
That really sucks...
What's sad nowadays, is companies don't really care unless you make a big stink... and perhaps you need to make a BIG one.
Post on all their social media outlets. I've heard of mountains being moved simply because an issue was made public.
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Click to collapse
I totally agree on this one.
Sent from my Motorola Photon Q LTE using xda premium
Now that sprint contracts out the TEP insurance stuff to asurion (asurian?) thats the procedure. I broke my Q's screen within a couple months of buying it and I had to go through the same crap were I couldnt get an in-stock phone immediately because if a screen is cracked, you must go through the TEP process, and if your phone isn't the hottest new thing selling, you will likely get a refurb.
I have had a quite a few refurbs in the past through TEP (all because of my own fault), and they have all been good working and good looking units. I broke the phone, so I would have taken almost any working phone. But in your case, I can see why its bothersome.
basically as the title says... I dropped my phone and shattered the screen at the top and bottom corners... it's still operable at the moment but it'll get worse over time. I have an upgrade available on my account that I can use or I could enter the Verizon edge program... I really don't know what i should do. it's obvious the edge program is only useful if I upgrade every ~12 months and I have a tendency to switch phones quite often but with a newborn son I may lose interest in upgrading/getting new phones so much... I'm mostly looking at the HTC M8 only because ive had the galaxy for a while and im ready for something other than touchwiz. use upgrade, pay 250 and sign another 2 year contract or enter Verizon edge program and pay nothing now and be able to upgrade again in a year... opinions?
Edge is regarded by most as a waste of money. you're always going to pay at least half of full retail, which is always more than the 2 yr contract price.
but more importantly, think about this: Maybe Edge is exactly what you want. Maybe you'll do it for the next 5 years and go thru 5 awesome phones. and then maybe then you'll want to save money and switch to another carrier. Hey, you're not on contract. go ahead. but if you get a high end device that's $700 full, and it's been 1 year, you've paid $350 so far, and you're still gonna owe $350 to cut loose, where as if you went the 2 year contract, you maybe for the phone paid $99 (instead of $350 over 12 months), and the ETF with Verizon will only be $230 so basically, you save, after the ETF, around $370. So Edge is great... for people who plan to keep doing edge/jump/whatever every year until they die, never changing carriers. Oh, and if a carrier (Tmobile) offers to buy out your contract and pay your ETF, guess what? an installment plan is not a termination fee. you're on your own, buddy. I'm not trying to sound overly dramatic, but that's the math, man.
finally, Edge is NOT "pay nothing up front". you pay tax on the full price, and you pay the first month's payment up front as well. since you're always billed one month in advance with Verizon, if you didn't pay the first month in store, you next bill would be 2 months worth of payments. Carriers take the first month up front to prevent bill-shock
so that's my feelings towards edge (I used to work in the Cell industry. quit late last year.). As for the M8, this phone rules. why? there's 1000 reviews already out there, so I'm not gonna bother with the why.
Well said .. covers everything.
TidusWulf said:
Edge is regarded by most as a waste of money. you're always going to pay at least half of full retail, which is always more than the 2 yr contract price.
but more importantly, think about this: Maybe Edge is exactly what you want. Maybe you'll do it for the next 5 years and go thru 5 awesome phones. and then maybe then you'll want to save money and switch to another carrier. Hey, you're not on contract. go ahead. but if you get a high end device that's $700 full, and it's been 1 year, you've paid $350 so far, and you're still gonna owe $350 to cut loose, where as if you went the 2 year contract, you maybe for the phone paid $99 (instead of $350 over 12 months), and the ETF with Verizon will only be $230 so basically, you save, after the ETF, around $370. So Edge is great... for people who plan to keep doing edge/jump/whatever every year until they die, never changing carriers. Oh, and if a carrier (Tmobile) offers to buy out your contract and pay your ETF, guess what? an installment plan is not a termination fee. you're on your own, buddy. I'm not trying to sound overly dramatic, but that's the math, man.
finally, Edge is NOT "pay nothing up front". you pay tax on the full price, and you pay the first month's payment up front as well. since you're always billed one month in advance with Verizon, if you didn't pay the first month in store, you next bill would be 2 months worth of payments. Carriers take the first month up front to prevent bill-shock
so that's my feelings towards edge (I used to work in the Cell industry. quit late last year.). As for the M8, this phone rules. why? there's 1000 reviews already out there, so I'm not gonna bother with the why.
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Click to collapse
soooooo..... get the m8 but use my available upgrade? lol...
I couldn't be happier with my m8.. I had the s4 previously the only down side is cropping photos with this camera it can be pixely. If you do get the m8 I recommend that you really look at where the speaker grill on top and bottom meet the screen. make sure it's flush this may be just me being picky but I have seen a few that were slightly raised above the screen and it kind of sticks out. Play some music and make sure the sound isn't distorted at a higher volume. I had a couple friends that noticed some static but had to make the trip back for an exchange. There are a number of threads about build quality you can read. sorry to hear your screen shattered on your s4.
Don't know where you get $250 from (unless you're not up for a new device), the M8 is $99 with 2 year contract.
TidusWulf said:
Edge is regarded by most as a waste of money. you're always going to pay at least half of full retail, which is always more than the 2 yr contract price.
but more importantly, think about this: Maybe Edge is exactly what you want. Maybe you'll do it for the next 5 years and go thru 5 awesome phones. and then maybe then you'll want to save money and switch to another carrier. Hey, you're not on contract. go ahead. but if you get a high end device that's $700 full, and it's been 1 year, you've paid $350 so far, and you're still gonna owe $350 to cut loose, where as if you went the 2 year contract, you maybe for the phone paid $99 (instead of $350 over 12 months), and the ETF with Verizon will only be $230 so basically, you save, after the ETF, around $370. So Edge is great... for people who plan to keep doing edge/jump/whatever every year until they die, never changing carriers. Oh, and if a carrier (Tmobile) offers to buy out your contract and pay your ETF, guess what? an installment plan is not a termination fee. you're on your own, buddy. I'm not trying to sound overly dramatic, but that's the math, man.
finally, Edge is NOT "pay nothing up front". you pay tax on the full price, and you pay the first month's payment up front as well. since you're always billed one month in advance with Verizon, if you didn't pay the first month in store, you next bill would be 2 months worth of payments. Carriers take the first month up front to prevent bill-shock
so that's my feelings towards edge (I used to work in the Cell industry. quit late last year.). As for the M8, this phone rules. why? there's 1000 reviews already out there, so I'm not gonna bother with the why.
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Click to collapse
I don't know where you get that he is going to pay $350 for the phone on edge the first year.
I just got on the early edge upgrade and they offer a $10/month discount off of the $25/month price.(That is for the 3 gig plan. Discount is steeper on higher data plans) So I am paying $15/month for my M8. I will have paid $180 for the first year. And then I can get a new phone.
BB has them for $199 on 2 year contract.
I know some think I am wasting my money with edge, but I will be able to get a new phone in a year.
Tell me how you can do that cheaper by buying?
85gallon said:
I don't know where you get that he is going to pay $350 for the phone on edge the first year.
I just got on the early edge upgrade and they offer a $10/month discount off of the $25/month price.(That is for the 3 gig plan. Discount is steeper on higher data plans) So I am paying $15/month for my M8. I will have paid $180 for the first year. And then I can get a new phone.
BB has them for $199 on 2 year contract.
I know some think I am wasting my money with edge, but I will be able to get a new phone in a year.
Tell me how you can do that cheaper by buying?
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Click to collapse
I'm not disagreeing with you, as EDGE is fine for people who upgrade a lot, and really isn't really that much of a waste of money as some make it seem, but I wouldn't say you are paying $15/mo for the M8. It's more like you're paying $25/mo for it, but you get $10 off per month from the bill itself.
Just taking in to account that they discount your bill by ~$10 (depending on data, again) even on More Everything plans, they're just trying to compensate for the fact that you are not in a contract, and thus, no subsidy.
I'm sure some reps are just saying, "and you get $10 off the monthly payment for being on EDGE" to entice people to sign up. If you were really paying $15/mo, it would take longer for you to pay off the phone... of course, I could be completely wrong, as I don't see the bill in front of me to see the break down, but that's just what I assume the breakdown is.
----
I feel like with EDGE it's almost a wash when comparing it with a 2-Year contract, though you can come out slightly ahead with a contract. If you upgrade a lot, and assuming a single line, then you can get a "cheap" phone for the first year, the sell it for ~ $250-300 (or more, depending on device of course), then the next flagship you pick up second hand from someone (saving tax at least). If you keep reselling in $300 range, it's almost the same thing as EDGE (paying off half to "edge up"). With EDGE, however, you save yourself the hassle of re-selling/shipping/etc.
brandogg said:
Don't know where you get $250 from (unless you're not up for a new device), the M8 is $99 with 2 year contract.
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Just saw this on the Verizon site. The store I went to last night while working had a 250 price tag.
I'm still not sure what to do lol... I feel like if I really like a phone and I'm not ready to get rid of it after 12 months and keep it then I'm throwing money away...
The Verizon variant is completely unlockable right? Is there any ota upgrade I should avoid out of the box if I decide to get it?
Sent from my SCH-I545 using XDA Free mobile app
I wasn't aware of the $10 EDGE plan discount. I left before that started, I guess.
As for where to buy the phone, Amazon or Costco are generally the best prices, but sometimes bestbuy has a good sale going on. ($100 blue M7 the day it was released), I would never buy a phone from Verizon's corporate store or website.
The Verizon phone is unlocked by default. there is nothing the user needs to do. it's Verizon policy (yay!). As for the OTA upgrade, I'm pretty sure it doesn't matter, from what I've read, but I would just root the phone and flash the rooted update, anyway, to be safe.
TidusWulf said:
I wasn't aware of the $10 EDGE plan discount. I left before that started, I guess.
As for where to buy the phone, Amazon or Costco are generally the best prices, but sometimes bestbuy has a good sale going on. ($100 blue M7 the day it was released), I would never buy a phone from Verizon's corporate store or website.
The Verizon phone is unlocked by default. there is nothing the user needs to do. it's Verizon policy (yay!). As for the OTA upgrade, I'm pretty sure it doesn't matter, from what I've read, but I would just root the phone and flash the rooted update, anyway, to be safe.
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Click to collapse
Since when does Verizon release a phone unlocked from factory?! That's shocking. ??
Sent from my SCH-I545 using XDA Free mobile app
Powell730 said:
Just saw this on the Verizon site. The store I went to last night while working had a 250 price tag.
I'm still not sure what to do lol... I feel like if I really like a phone and I'm not ready to get rid of it after 12 months and keep it then I'm throwing money away...
The Verizon variant is completely unlockable right? Is there any ota upgrade I should avoid out of the box if I decide to get it?
Sent from my SCH-I545 using XDA Free mobile app
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Click to collapse
I think the M8 should be good for a long time, as most devices are, we just tend to want to upgrade/switch devices when the new one comes out =\
If you don't want to use up the upgrade, have you tried looking on Swappa for a used device?
** Factory unlock meaning for the SIM, you will still need to root and S-OFF on your own. Just to clarify haha
Powell730 said:
Since when does Verizon release a phone unlocked from factory?! That's shocking. ??
Sent from my SCH-I545 using XDA Free mobile app
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Click to collapse
All Verizon LTE phones are factory unlocked when you buy them. Been this way for a couple of years.
about 2 years, now. I think Verizon had to hit a certain population coverage percentage for LTE and it became mandatory by some FCC rule when they purchased the spectrum. sad that other carriers aren't also tied to this.
raichur0xx0rz said:
I think the M8 should be good for a long time, as most devices are, we just tend to want to upgrade/switch devices when the new one comes out =\
If you don't want to use up the upgrade, have you tried looking on Swappa for a used device?
** Factory unlock meaning for the SIM, you will still need to root and S-OFF on your own. Just to clarify haha
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Click to collapse
Ohh. Yeah I was referring to the bootloader not sim lol. I actually looked at swappA last night. Good deals but I'd rather use the upgrade as opposed to that site. I really just need to decide if I want to keep the phone for two years or buy it with the intent to upgrade again in ~1 year.
Sent from my SCH-I545 using XDA Free mobile app
i believe amazon has it for 99 with 2 year, and OTA is safe, i temprooted -> soff'd; took OTA then xposed/customized.
as for swappa, site is completely legit, have bought and sold on there. just read descriptions/pics and know what you are getting.
So last week was not good for me, I damaged my spen. My bad luck didn't end there. 3 days ago I spilt water which water on it and as a result was water damaged. So I am going through all my options, I didn't get insurance (it wasn't offered, I probably would have declined anyways) I was contemplating buying another one through eBay using PayPal credit. I was contemplating sending it in to Samsung for out of warranty repair. I then thought to call T-Mobile. I was honest that my phone is water damaged and know that it voids warranty. They put me on hold, spoke with supervisor. They added insurance and ordered another phone. I am still responsible for $250 which will be on my next bill. I get to keep the damaged phone ( I asked) so what that means Is that I get to sell the phone and pay off the deposit T-Mobile is asking for.
I have been with T-Mobile for 3 years and bought many phones through them. Doing what they did makes me feel appreciated as a customer. Life happens, but it's nice when stuff like this happens.
Life is good
Great experience man!
I've been with T-MO 13, maybe 14 years, and there's a reason. Always been treated more than fair and sometimes a little too good. Glad to hear they're keeping it up.
Have to agree. Over the last 9 years it's been a fantastic experience, great pricing, and "above & beyond" customer service. I don't ever see myself leaving T-Mo unless some crappy merger ruins it all.
Me too 14+ years.
You may be able to keep the old phone, but it will more than likely have the IMEI blacklisted. Standard procedure for insurance replacements. If that's the case, you can sell it over at Swappa Boneyard for a quick buck.
md1008 said:
So last week was not good for me, I damaged my spen. My bad luck didn't end there. 3 days ago I spilt water which water on it and as a result was water damaged. So I am going through all my options, I didn't get insurance (it wasn't offered, I probably would have declined anyways) I was contemplating buying another one through eBay using PayPal credit. I was contemplating sending it in to Samsung for out of warranty repair. I then thought to call T-Mobile. I was honest that my phone is water damaged and know that it voids warranty. They put me on hold, spoke with supervisor. They added insurance and ordered another phone. I am still responsible for $250 which will be on my next bill. I get to keep the damaged phone ( I asked) so what that means Is that I get to sell the phone and pay off the deposit T-Mobile is asking for.
I have been with T-Mobile for 3 years and bought many phones through them. Doing what they did makes me feel appreciated as a customer. Life happens, but it's nice when stuff like this happens.
Life is good
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Click to collapse
So... You can add insurance within 14 days of a new phone purchase. You are clearly within that timeframe from the note 5 release. No device verification is required as you can do it over the phone. Im not surprised at all as assurion absorbs the cost, not tmobile. Good for you though. Glad you didn't end up eating that 700 comedy of errors.
Sent from my SM-N920T using Tapatalk
No one has had a better experience than me.. so last year i was going through a tough time. Lost my job and i just got my phone syolen.. t-mobile offered to get me a new and bill to account.. i got the note 4 diwn payment was 380 i believe once my bill came i still had no job i calked and explain the situation.. they said pay aleast 50$ so we can keep your service avtive till next bill. So now i have 380 plus tax plus another 13 for first month than my normal bill. I was up over 500 for my next bill. I told them tbh idk if i can afford it. Maybe ill mail yhe phone back... long story short. My next month bill was only 80$ i check online ant it said i only owed 300$ for the note 4.. so i dint have to pay the down payment. that's why i would never leave tmbile
Sent from my SM-N920T using Tapatalk
I haven't had any crazy experiences like you guys. I just love the whole uncarrier movement. They really are doing an excellent job putting the customer first while not sacrificing their bottom line entirely.
Sent from my SM-N920T using Tapatalk
I think they also gave you the replacement of your Note 5 cause it's been out for less than a month, so they would have only made 8 dollars off of you if you did get the insurance. They lose out on 8 bucks for the first month, but now you'll have a new phone, an insurance plan for the remainder of the time you have that phone, and they have a happy customer.
They wouldn't risk losing a monthly paying customer over 8 dollars. Nice story, I unfortunately don't have one yet, just came to read.
I could always cancel insurance but I am probably not going to at least not for a little while.
I was wondering will the old note Imei be blocked? Technically T-Mobile isn't doing insurance claim, they are ordering me a brand new note and giving me 450 credit leaving me responsible for $250.
md1008 said:
I could always cancel insurance but I am probably not going to at least not for a little while.
I was wondering will the old note Imei be blocked? Technically T-Mobile isn't doing insurance claim, they are ordering me a brand new note and giving me 450 credit leaving me responsible for $250.
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Click to collapse
Yess it agould be blocked.
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Tmobile has been very good to me, never hesitating to credit my account for things. My Z1s was stolen after I got my Z3, before I could ship it back to Tmobile. I couldn't afford to spend the money to have the insurance replace it, I wound up having to pay for it. I got to a point where I could afford the insurance, but I was out of the 90 day window. Still had like 250 due on it, and they credited my account to make up the difference between the insurance replacement and the balance due. Was amazing.
i work for t-mobile and ill be honest. if you have to send the damaged phone back then they kinda ripped you off and ill tell you why.
you most likely are on JUMP! On Demand which is a lease program so "technically" the phone isnt yours yet. The device hasnt been out for 14 days yet and as someone earlier stated you have the option to add insurance within 14 days of purchasing the device. Insurance is $8 a month. On the Jump On Demand program you can upgrade the device 3x per 12 month period. If you go to do an upgrade you have to trade in your current device and switch it out. But if there is any damage they charge you 250 but still let you upgrade. With insurance they only charge you 175 and you just send them the damaged phone back after they send you the replacement. But your supposedly not suppose to be able to upgrade to the same device. So i honestly dont know lol. Either way you could have just added the device protection and just paid the company 175 and had a phone sent to you in 24 hours.
bradbutter said:
i work for t-mobile and ill be honest. if you have to send the damaged phone back then they kinda ripped you off and ill tell you why.
you most likely are on JUMP! On Demand which is a lease program so "technically" the phone isnt yours yet. The device hasnt been out for 14 days yet and as someone earlier stated you have the option to add insurance within 14 days of purchasing the device. Insurance is $8 a month. On the Jump On Demand program you can upgrade the device 3x per 12 month period. If you go to do an upgrade you have to trade in your current device and switch it out. But if there is any damage they charge you 250 but still let you upgrade. With insurance they only charge you 175 and you just send them the damaged phone back after they send you the replacement. But your supposedly not suppose to be able to upgrade to the same device. So i honestly dont know lol. Either way you could have just added the device protection and just paid the company 175 and had a phone sent to you in 24 hours.
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I have a question for you, I just got the Note 5 and I told the sales guy I wanted to go from jump to jump on demand but I'm not sure if he actually switched me. Is there some where on MyTmobile that will tell me if I have jump on demand or do I need to go in to a store or call? Thanks!
bradbutter said:
i work for t-mobile and ill be honest. if you have to send the damaged phone back then they kinda ripped you off and ill tell you why.
you most likely are on JUMP! On Demand which is a lease program so "technically" the phone isnt yours yet. The device hasnt been out for 14 days yet and as someone earlier stated you have the option to add insurance within 14 days of purchasing the device. Insurance is $8 a month. On the Jump On Demand program you can upgrade the device 3x per 12 month period. If you go to do an upgrade you have to trade in your current device and switch it out. But if there is any damage they charge you 250 but still let you upgrade. With insurance they only charge you 175 and you just send them the damaged phone back after they send you the replacement. But your supposedly not suppose to be able to upgrade to the same device. So i honestly dont know lol. Either way you could have just added the device protection and just paid the company 175 and had a phone sent to you in 24 hours.
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Click to collapse
I was told I could not make a claim although I am sure Asurian would be none the wiser. I am happy with the outcome. Even if it was $50 extra. Plus I still get to keep the old phone which should take care of the money I owe anyways.
I am thinking of sending it in to Samsung and see what they quote me for. If they want $300 and they send me back a brand new phone I can flip it for double.
And I am expecting my phone tomorrow. They ordered next day delivery via UPS. Either way I am happy
md1008 said:
I was told I could not make a claim although I am sure Asurian would be none the wiser. I am happy with the outcome. Even if it was $50 extra. Plus I still get to keep the old phone which should take care of the money I owe anyways.
I am thinking of sending it in to Samsung and see what they quote me for. If they want $300 and they send me back a brand new phone I can flip it for double.
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that sounds cool then if you dont have to send the phone back. that means you still would have all 3 upgrades and a new device for 250 which isnt bad at all ... good job lol
shanda5303 said:
I have a question for you, I just got the Note 5 and I told the sales guy I wanted to go from jump to jump on demand but I'm not sure if he actually switched me. Is there some where on MyTmobile that will tell me if I have jump on demand or do I need to go in to a store or call? Thanks!
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Click to collapse
you should be able to call customer care but from everyday experience they usually dont know what they are talking about unless theyve been around for a while. They read scripts and guidelines where as a sales rep in store deals with everyday problems first hand. but to switch from jump to JOD you have to just basically start your payment plan over. you cant just switch it or jump into JOD.
i.e., if you had a note 4 and owed 500 on it. and wanted to get the note 5 on JOD , you would have to pay off the entire 500 and just keep your note 4 on your account monthly and be paying for 2 phones. Or you can trade in your note 4 and lets say they give u 300 for it . you would stil be responsible for 200 of the note 4 but you would be in the new JOD program where u can change the phone 3x in 12 months regardless of how much you owe, where as with JUMP you have to have the 10 insurance feature and pay half your phone everytime you want to upgrade
I'm on Team T-Mobile. First service providers that I'm pleased with.
* Coverage and data speed in my city is A-
* Jump 1.0
* 2 Unlimited Un-Throttled 4G LTE Plan for $100
* On a business account I call them for whatever, I've never waited more than 1 min to speak with an American customer service rep
* SIM Unlock on a brand new financed phone! SIM Unlocked my GS6 and Note 5 on Day 1
I'm glad to hear this. I work for a sprint dealer (worst carrier out of the 4, I'm well aware. Lol) and their customer service are a bunch of idiots (I only know because I have to talk to them for customers all the time). Terrible experience most of the time with their care. AT&T has always had great customer service but I don't do phone payments on devices I can't use how I want to use them. (Locked bootloaders). Just switched to tmobile this month. The service has already been great. Hopeful that it stays that way. Thanks for sharing your story. And try not to damage your phone again. Lol maybe just keep the insurance this time around.
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