I've had my Shield for a few weeks now and have experienced two seemingly random sound drops. By this I mean the sound cuts out entirely, and no matter how much I tinker with the volume controls, it remains silent. Rebooting the device solves the problem.
Has anyone else experienced this issue? Could it be software related, or is it a hardware problem? I've contacted Nvidia's support team and am currently exchanging emails with them, but if anyone else has had this, it would be good to share experiences.
I don't have an answer for you but could you specify if the sound is dropping out during android use or streaming from pc? Maybe others could help with those details. You aren't using bluetooth headphones or speakers are you?
kieso said:
I don't have an answer for you but could you specify if the sound is dropping out during android use or streaming from pc? Maybe others could help with those details. You aren't using bluetooth headphones or speakers are you?
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Click to collapse
It's the system sound - I'm not streaming from the PC and I'm not using any kind of Bluetooth headset or headphones.
Duddyroar said:
It's the system sound - I'm not streaming from the PC and I'm not using any kind of Bluetooth headset or headphones.
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Click to collapse
Never faced this.
Most likely should be your device issue.
RMA is the solution i'm seeing in your case. :angel:
chaind said:
Never faced this.
Most likely should be your device issue.
RMA is the solution i'm seeing in your case. :angel:
Click to expand...
Click to collapse
I really want to avoid having to send this back as i'm based in the UK...it seems odd that sound should just cut out and then be restored by a reboot, surely that's a software problem?
Duddyroar said:
I really want to avoid having to send this back as i'm based in the UK...it seems odd that sound should just cut out and then be restored by a reboot, surely that's a software problem?
Click to expand...
Click to collapse
Err! That should be a software problem, but there are cases where a reset will re-trigger the necessary electricity on the board which looks like a software problem, but it's actually more of a H/W problem.
I'll keep trying to reproduce the same up-close this week on my Shield.
chaind said:
Err! That should be a software problem, but there are cases where a reset will re-trigger the necessary electricity on the board which looks like a software problem, but it's actually more of a H/W problem.
I'll keep trying to reproduce the same up-close this week on my Shield.
Click to expand...
Click to collapse
I see. I'll keep trying to reproduce the fault and report back.
Related
Hey guys...just got my Asus Tranny today.
I'm noticing sound only comes out of the right side of the tablet. It looks like there are speakers on both sides. Is everyone's like this, or is mine F'ed?
they're stereo speakers so you should hear sounds on both speakers.
on a separate note, i believe the common nickname for it is "TF"...let's not call them asus trannies (not that there's anything wrong with that)
TF...fair enough. I'm a car guy...its common to call the transmission "tranny"
So is anyone else here having this problem? Is there a setting somewhere I'm missing?
did you perform any updates yet. I could be an firmware/software issue. Give that a shot maybe it'll be fixed.
I searched for a software update but it says no update available. Is there a different way to update?
rehughe said:
I searched for a software update but it says no update available. Is there a different way to update?
Click to expand...
Click to collapse
Asus website.
seshmaru said:
Asus website.
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Click to collapse
To be more specific and not make you search the numerous threads about this... the TF had a black screen of death that came with the OTA update. I know I had mine pushed that way and had no problems. You can dl it directly from the asus website, and hopefully you dont have problems. As long as you are not hooked on screen locking, it seems like this update works like a charm.
A Naked Emo said:
To be more specific and not make you search the numerous threads about this... the TF had a black screen of death that came with the OTA update. I know I had mine pushed that way and had no problems. You can dl it directly from the asus website, and hopefully you dont have problems. As long as you are not hooked on screen locking, it seems like this update works like a charm.
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Click to collapse
That in no way addresses the ops question though lol.
OP, that isn't normal. My sound plays out of both speakers. Tried plugging in wired headsets and then disconnecting? Software update may take care of it as well, though honestly it sounds more hardware.
I noticed my right side is louder than my left. When I noticed it I brought it up on #asus-transformer and a bunch of the guys tested their's and reported the same thing. I posted something on the Transformer FB page and someone said it's a known issue and it's not the hardware but something about the SRS config or something like that. I was told it would be fixed in a future update. But headphones sound fine. If it was software wouldnt it also affect the headphone sound?
I also have the same issue. Although the left speaker is working, the right speaker is so much louder that it appears to be the only one. I am hoping this is something that can be fixed by FOTA, but if not, then I will wait for supply to improve then swap it.
czm said:
I also have the same issue. Although the left speaker is working, the right speaker is so much louder that it appears to be the only one. I am hoping this is something that can be fixed by FOTA, but if not, then I will wait for supply to improve then swap it.
Click to expand...
Click to collapse
Yeah I have the same exact issue. Like 5 other guys that checked after I mentioned it on IRC chat and they all said it the right side was louder as well. I was going to return it but god knows when I'll get another one. I'm hoping what I hear is true and it is a software issue, otherwise it's getting sent for a warranty replacement. I already sent an email to asus tech support
so i must be the only guy that though you had cross dressing speakers, lol...
it seems to be a common bug. i noticed it on my first test and saw on modaco forums that others have had the problem. hopefully it's software related.
i also hope we can tweak the sounds. there's just too much treble compared to the xoom, whose audio i really liked.
madsquabbles said:
so i must be the only guy that though you had cross dressing speakers, lol...
it seems to be a common bug. i noticed it on my first test and saw on modaco forums that others have had the problem. hopefully it's software related.
i also hope we can tweak the sounds. there's just too much treble compared to the xoom, whose audio i really liked.
Click to expand...
Click to collapse
Same here. I expected a whole different topic... I didn't know plastic surgery could implement speakers as well..
But on topic, my TF (!) also has this problem. In the FOTA thread it was already listed as something that still needs to be fixed in coming updates.
madsquabbles said:
so i must be the only guy that though you had cross dressing speakers, lol...
it seems to be a common bug. i noticed it on my first test and saw on modaco forums that others have had the problem. hopefully it's software related.
i also hope we can tweak the sounds. there's just too much treble compared to the xoom, whose audio i really liked.
Click to expand...
Click to collapse
I agree, I think the xoom's sound was better, not as tinny. BUT I have to say... I have a Dell Streak 7 and the sound/speaker placement is much better than on the xoom and the TF
I hadn't really had the speakers before, but now I th them on a BBC video, I notice this same thing... here's going for a software update soon...
czm said:
I also have the same issue. Although the left speaker is working, the right speaker is so much louder that it appears to be the only one. I am hoping this is something that can be fixed by FOTA, but if not, then I will wait for supply to improve then swap it.
Click to expand...
Click to collapse
^this is my exact experience also. Seems like the pan setting got stuck on 90% right speaker and wasn't caught on the shipping build.
finalhit said:
they're stereo speakers so you should hear sounds on both speakers.
on a separate note, i believe the common nickname for it is "TF"...let's not call them asus trannies (not that there's anything wrong with that)
Click to expand...
Click to collapse
How do you know his doesn't like to dress up as an Ipad every once in a while?
Man, the longer I wait for the TF to be available, the more issues keep popping up. I know that there are many of you with flawless, perfect, beautiful machines, but the number of those with issues, and the diversity of the issues, makes me question whether I should just hold off even longer until they get these quirks tweaked out.
and hey.. OP change the thread title.. haha It does sound like cross dressing speakers. lol
akarol said:
Man, the longer I wait for the TF to be available, the more issues keep popping up. I know that there are many of you with flawless, perfect, beautiful machines, but the number of those with issues, and the diversity of the issues, makes me question whether I should just hold off even longer until they get these quirks tweaked out.
Click to expand...
Click to collapse
Due to the nature of XDA and similar it encourages people to post if they have problems, no point in filling up the forums with topics/posts just saying "my new < shiny device> isn't broken".
Jump in with both feet, and pray yours is fine... then fix the inevitable issues
-Cyph
Anyone else having issues with BT headset dropping the connection occasionally!
I'm using cataclysm latest and a Motorola flip elite.
Happens every other day.
Makes me wonder if I should use a KRT16S since the stock ROMs are all KRT16M?
Globespy said:
Anyone else having issues with BT headset dropping the connection occasionally!
I'm using cataclysm latest and a Motorola flip elite.
Happens every other day.
Makes me wonder if I should use a KRT16S since the stock ROMs are all KRT16M?
Click to expand...
Click to collapse
No issues with drops, just way too loud but I think that is only affecting stereo headsets. I'm running cataclysm with franco's kernel.
uh60james said:
No issues with drops, just way too loud but I think that is only affecting stereo headsets. I'm running cataclysm with franco's kernel.
Click to expand...
Click to collapse
Maybe it's just my headset..... Or kernel (faux).
Unlikely it's hardware issue with my phone.
Everything is so new that it will be a few months until bugs are worked out.
I get drops/skips all the time when listening to music over bluetooth, probably at least once a day. It just cuts in and out for 30 seconds or so and then settles down and works fine. I don't have another bluetooth device to test it with so I don't know if it's my phone, or the bluetooth headset. Anyone else have a similar problem? I'm hoping it's not a hardware issue... Did on straight out of the box, stock software and on DroidKang 6/7.
los1223 said:
I get drops/skips all the time when listening to music over bluetooth, probably at least once a day. It just cuts in and out for 30 seconds or so and then settles down and works fine. I don't have another bluetooth device to test it with so I don't know if it's my phone, or the bluetooth headset. Anyone else have a similar problem? I'm hoping it's not a hardware issue... Did on straight out of the box, stock software and on DroidKang 6/7.
Click to expand...
Click to collapse
This is essentially what is happening with mine - drops connection for 20 seconds and reconnects by itself.
Globespy said:
This is essentially what is happening with mine - drops connection for 20 seconds and reconnects by itself.
Click to expand...
Click to collapse
Have you tried with another bluetooth device to see if that might be the source?
los1223 said:
Have you tried with another bluetooth device to see if that might be the source?
Click to expand...
Click to collapse
Works fine connected to my car, although I haven't had it connected for as long as my headset which is on most of the day.
los1223 said:
I get drops/skips all the time when listening to music over bluetooth, probably at least once a day. It just cuts in and out for 30 seconds or so and then settles down and works fine. I don't have another bluetooth device to test it with so I don't know if it's my phone, or the bluetooth headset. Anyone else have a similar problem? I'm hoping it's not a hardware issue... Did on straight out of the box, stock software and on DroidKang 6/7.
Click to expand...
Click to collapse
Is your's a mono headset as well?
I've had this on other phones, it's a common Android bug and people are forever moaning about it on other forums, but the Nexus bluetooth is perfect on my stock phone. Did read Franco's kernal had messed this up again so looks like something the devs either introduce or more likely remove to save power as that's a common claim they make.
uh60james said:
Is your's a mono headset as well?
Click to expand...
Click to collapse
I THINK it's stereo. It's a Kensington LiquidAux
b1g1an said:
I've had this on other phones, it's a common Android bug and people are forever moaning about it on other forums, but the Nexus bluetooth is perfect on my stock phone. Did read Franco's kernal had messed this up again so looks like something the devs either introduce or more likely remove to save power as that's a common claim they make.
Click to expand...
Click to collapse
I had the problem on a bone stock phone, fresh out of the box. Never had this problem on other phones with this "headset"
Hi,
As the thread title says, my Z3's top (earpiece) speaker has a buzzing/crackling (similar to sound through a fm radio) sound when any sound is played through it. It also sounds a little quieter than the bottom one.
Anyone faced a similar issue? My phone is under warranty - will it be able to be fixed or is it a software issue?
v9s said:
Hi,
As the thread title says, my Z3's top (earpiece) speaker has a buzzing/crackling (similar to sound through a fm radio) sound when any sound is played through it. It also sounds a little quieter than the bottom one.
Anyone faced a similar issue? My phone is under warranty - will it be able to be fixed or is it a software issue?
Click to expand...
Click to collapse
Buddy i am having same issue and i have check many used cell phone in market all of them are same.
wajeeh.ihi said:
Buddy i am having same issue and i have check many used cell phone in market all of them are same.
Click to expand...
Click to collapse
This is my 2nd Z3.. First one didn't have this issue, but my current one does.... Happens now amd then. Top ear piece crakles in phone convo, but never with music. Sony evidently has ****ty Qc
wajeeh.ihi said:
Buddy i am having same issue and i have check many used cell phone in market all of them are same.
Click to expand...
Click to collapse
I've done some reading online...turns out its a very common issue. It's happening to people even with new replacements out of the factory. Oh well...it's bearable.
igotroot said:
This is my 2nd Z3.. First one didn't have this issue, but my current one does.... Happens now amd then. Top ear piece crakles in phone convo, but never with music. Sony evidently has ****ty Qc
Click to expand...
Click to collapse
Yeah...it almost always happens with me but sometimes during calls it goes away...strange issue.
Been through 8 Z3s for various reasons and only one had this issue. So get a replacement as its not normal.
Hi Guys,
I am getting really annoyed with this problem because I have to use an alternate software, soundabout, just to get sound routed to the headphone/audio jack.
I am on the hunt for a resolution because.. well i dont need a reason! it should work!
I know it is a software related problem because an application can correct the sound.
help is much appreciated.. I am on the latest stock software
All I can think of is a fresh install. That really is a strange issue. Does that app recognize it when you pull out your headphone jack?
i do everything manually so I use the app to either route the sound to the jack or the speakers.. its really frustrating and has been a long standing issue from what I am researching but yet sony dont find it a common or important enough issue to fix -_-
Im doing a fresh OS repair
aadil7 said:
i do everything manually so I use the app to either route the sound to the jack or the speakers.. its really frustrating and has been a long standing issue from what I am researching but yet sony dont find it a common or important enough issue to fix -_-
Im doing a fresh OS repair
Click to expand...
Click to collapse
Please post an update if the software repair fixes this issue. My old Xperia P has this problem, i think one of the pins are broken so it does not recognize the headphone.
cizkek_ said:
Please post an update if the software repair fixes this issue. My old Xperia P has this problem, i think one of the pins are broken so it does not recognize the headphone.
Click to expand...
Click to collapse
Why dont you try soundabout app.. it may help you understand if it is a software bug or hardware issue
aadil7 said:
Why dont you try soundabout app.. it may help you understand if it is a software bug or hardware issue
Click to expand...
Click to collapse
I'm pretty sure that it's a hardware issue since inserting it in a certain way makes it work Thanks for the tip though, I didn't know such an app existed.
cizkek_ said:
I'm pretty sure that it's a hardware issue since inserting it in a certain way makes it work Thanks for the tip though, I didn't know such an app existed.
Click to expand...
Click to collapse
So you know the software repair did not work.. I am over Sony phones.. thought ide try them because theyre known for build quality but the camera performance and with little niggles coming about you end up appreciating the product samsung puts out even though they heat up considerably.
This happened on my Xperia Z5 Premium as well. There is no excuse from Sony. Previous devices have had this issue, they should learn from this and get it fixed.
I am moving to google pixel sony needs to get their act together ive spent 2-3 months with this phone and after initial hope that the update would make everything amazing.. it kind of did but the other problems and lack of a consistent camera is just not satisfactory.. I am sorry sony there is no excuse! you develop the sensors for most of the phones and you develop hardware in general.. great software compliments great hardware! headphone jack problem killed it for me
aadil7 said:
I am moving to google pixel sony needs to get their act together ive spent 2-3 months with this phone and after initial hope that the update would make everything amazing.. it kind of did but the other problems and lack of a consistent camera is just not satisfactory.. I am sorry sony there is no excuse! you develop the sensors for most of the phones and you develop hardware in general.. great software compliments great hardware! headphone jack problem killed it for me
Click to expand...
Click to collapse
It might just be a faulty device, why don't you consider getting it replaced at an authorized Sony Service Center.
Can you elaborate on the headphone jack issue?
I have been anxious to make the jump to the xz because my z3's headphone already needed repairing three times. The headphone jack is loose in the frame. First sounds starts to crackle and later on fails completely. Mic remote has issues too.
Sent from my D5803 using Tapatalk
Guids said:
Can you elaborate on the headphone jack issue?
I have been anxious to make the jump to the xz because my z3's headphone already needed repairing three times. The headphone jack is loose in the frame. First sounds starts to crackle and later on fails completely. Mic remote has issues too.
Sent from my D5803 using Tapatalk
Click to expand...
Click to collapse
the build is great it just stopped working.. i feel it is a software thing but unsure because after reflashing the os it still did not work. using the software tweak though it worked so its just strange
aadil7 said:
the build is great it just stopped working.. i feel it is a software thing but unsure because after reflashing the os it still did not work. using the software tweak though it worked so its just strange
Click to expand...
Click to collapse
After doing the following test I knew my z3c problem was hardware.
Open an audio recording app. I used Sony's.
Plug in a headphone with mic.
Start recording
Wiggle the jack in the socket
Listen to the recording.
If the wiggling has caused a crackling noise then you can be sure the jack socket is busted
Sent from my SGP611 using Tapatalk
So I was having a sound issue with my headphones as well. When I connected my headphones I would have audio for a second or two before the system reverted to using the built in stereo.
After contacting Sony's support they were able to determine the problem was that their smart connect app wasn't loaded. I had to re-download it from the play store and after a reset everything was perfect.
As I'm new I can't post a link to it but a quick search for "Sony Smart connect" on the play Store should find it. Hopefully this helps out.
Good
Guids said:
After doing the following test I knew my z3c problem was hardware.
Open an audio recording app. I used Sony's.
Plug in a headphone with mic.
Start recording
Wiggle the jack in the socket
Listen to the recording.
If the wiggling has caused a crackling noise then you can be sure the jack socket is busted
Sent from my SGP611 using Tapatalk
Click to expand...
Click to collapse
That is completely true since you can create crackling noises while everything still works like it should. You should listen to the recording and test if you can hear yourself, if not than there might be something wrong with it.
xperia xz jack problem after oreo
Darthshadow666 said:
So I was having a sound issue with my headphones as well. When I connected my headphones I would have audio for a second or two before the system reverted to using the built in stereo.
After contacting Sony's support they were able to determine the problem was that their smart connect app wasn't loaded. I had to re-download it from the play store and after a reset everything was perfect.
As I'm new I can't post a link to it but a quick search for "Sony Smart connect" on the play Store should find it. Hopefully this helps out.
Click to expand...
Click to collapse
I use my original Sony headphones that are in the box of the xperia xz tull the update of oreo they stop to be recognized from the phone, it's not hardware problem. Please fix this problem annoying problem this is every time after update of your software.
I'm having a few Issues with audio on my pixel that I'm having a hard time finding answers to.
1. The biggest issue that I'm having the hardest time finding info about is this; when listening to music through my headphones after about 5 seconds there will be a pop, the all the audio on my phone will stop working completely. no, mic, no assistant, no headset, bluetooth, speakerphone, or speaker in general.
2. Often, my pixel will just not detect headphones at all. or detect them, then play no sound.
3 Sometime only the mic stops working. I know this one is common in android in general.
A reboot fixes all these things, but the headphone pop happens every single time. I'm talking with support now and they want me to factory reset the phone, so we'll see what happens after that. My questions are if any of you have found fixes, and if the problems happen on custom ROMs. And Does ROMing void the warranty on this phone?
Did you buy your phone from Verizon or Google? The pop and audio dying compare results of a poorly made headphone plug. Check with another pair of headphones and see if you get the same results unless you already have. If the alignment is slightly off it could be shorting across contacts although I don't understand why would work for a short period of time and then stop.
I had the issue with several pairs of headphones and auxillary cables. I talked with Google support and they had me factory reset the phone, and that seems to have fixed the headphone jack issue. The other issues still persist with the mic and call problems though.
The guy from Google support doesn't seem to be getting it. I told him that I'm still having issues the other stuff, but he keeps asking if I tried other headphones. This is the 5th time he's asked.
Yeah, the mic only works about %20 of the time. I've had to restart my phone just to make phone calls for about a week now. I'm going to try and get a replacement.
I'm having an issue from time to time where the phone speaker at the top stops working when taking a call. Only happened twice in 3-4 months. reboot fixed it... ugh..
That's how mine started. Now, o times out of ten I have to restart my phone and pray that my phone likes me that day to make a phone call.
Figured I would pop in here guys. Had a Pixel since launch and have had myriad problems, mic stopped working and couldn't make calls, headphones not being recognized. Factory reset didnt help, safe mode no help, etc. Scoured the net and found on google product forums a possible solution, tried it and so far it has worked.
https://productforums.google.com/forum/#!topic/phone-by-google/4kyIdArEve8
basically go to clock app, find alarms and delete them, then delete data and cache from clock app and reboot. worked a charm for me, try it out.
I'll give this a shot. How long has this been working for you?
Anyone having issue with music "skipping" when connected to a 3rd party bluetooth for cars?
chadhoard said:
Anyone having issue with music "skipping" when connected to a 3rd party bluetooth for cars?
Click to expand...
Click to collapse
Occasionally. Typically a reboot fixes it for me.
magicCrazyThing said:
I'll give this a shot. How long has this been working for you?
Click to expand...
Click to collapse
meant to post earlier but got tied up, this worked for a few hours then back to the same thing. I RMA'd the phone and have a new one now. Hope this one is better
also fyi, my verizon new/possibly refurb phone was received today running 7.1 , not 7.1.1 , i thought some had questions about that.
CaddymanLNL said:
meant to post earlier but got tied up, this worked for a few hours then back to the same thing. I RMA'd the phone and have a new one now. Hope this one is better
also fyi, my verizon new/possibly refurb phone was received today running 7.1 , not 7.1.1 , i thought some had questions about that.
Click to expand...
Click to collapse
I'm just waiting until I get another screen ordered for my MXPE to swap my pixel. If that one has issues too I'll probably just try to get my money back. I love this phone, but that's not an issue I can handle.
magicCrazyThing said:
Yeah, the mic only works about %20 of the time. I've had to restart my phone just to make phone calls for about a week now. I'm going to try and get a replacement.
Click to expand...
Click to collapse
I have the exact same issue Are we sure it's a hardware problem?
d3sm0nd said:
I have the exact same issue Are we sure it's a hardware problem?
Click to expand...
Click to collapse
If it's not, then it has to be a really deep seated software issue. I flashed pure Nexus to see if it still did it and had no luck at all. Lol
magicCrazyThing said:
If it's not, then it has to be a really deep seated software issue. I flashed pure Nexus to see if it still did it and had no luck at all. Lol
Click to expand...
Click to collapse
Then i'm ****ed because I bought off ebay and I nobody can exchange my phone. I have to send it to Google and wait probably weeks until I get a new one. :crying: