Related
Ok, now I'm going into my third day with this phone, and I'm really struggling to find a way that it has made me happy. I mean, yeah, I like the OS and all, but Sprint still hasn't gotten back to me on whether they're going to send me a free Airave (I spend half the time in my home roaming). I had to reset the device yesterday to get it to connect to Marketplace - even though my account has never said anything but US (last time I left the country was in the Navy 21 years ago) - and even though I could connect to marketplace on Zune software, my phone wouldn't connect to it. Now I've got that working, by resetting the phone.
Now I can't get the phone unlocked. My developer account has been approved, identity verified, and the next step in my process is unlock my phone. I have tried all the tricks I've found so far: start phone, unlock the lock screen, turned off a bunch of services on my PC (like SQL, IIS, and more), reset my phone again, touch marketplace on the phone while connected so it says "connected" on the screen... Between all this and the lousy reception I get at home, I'm ready to just chuck this thing back at Sprint and say, "Thanks, but no thanks." The one thing keeping me from doing that is that Verizon is going to get the Trophy, and I want a phone with a keyboard. I've had keyboards on all my WinMo phones, and don't plan to stop now. I just wish this phone was available on VZW. I'm going to stick it out as long as I can, but iff I don't have an improved experience by day 28, Sprint gets it back... </rant>
Ok... Have I missed any other steps in getting this phone to connect to the Developer Phone Registration tool?
Have you tried following the directions here:
http://social.msdn.microsoft.com/Fo...s/thread/bfa70370-4926-4086-ad0e-febe716b8bf0
Yes, many times.... I never get past step 4.
Someone just told me an another thread that you have to be verfied through GeoTrust and to do that you must first create and submit an app that you have developed.
After you submit the app, supposedly GeoTrust will contact you via email and have you verify some personal information.
Make a fake app. That's all you have to do. Make one, then submit it. This will generate a claim number with GeoTrust. Trust me, I had to do this myself...
Have you got your certificate from msdn yet it takes a couple of days, once you get your certificate your account will be unloced
thealanshow said:
Make a fake app. That's all you have to do. Make one, then submit it. This will generate a claim number with GeoTrust. Trust me, I had to do this myself...
Click to expand...
Click to collapse
I just finished this. Hopefully by monday all will be well
My account has already cleared GeoTrust, and the next step is to unlock my phone. I'm not a student, but it wouldn't matter - I can't get that far. The reg tool doesn't even detect my phone.
If you're getting the dreaded "Check that the Zune software is running blah blah blah" message, this one is a PITA to deal with. From what I've seen poking around on the interwebs, it's hitting a good number of people. It happened to me too.
I have 2 systems that are identical hardware wise, and running 64 bit OSes.
I have 1 machine running a 32 bit OS (it's a much older system).
I was finally able to unlock the phone without any issues at all on the 32 bit system (after swapping out my phone and nearly a week of struggling with it) the very first time I tried.
I'm loving the phone, especially with it being unlocked, but it was a fight until I tried it on that last machine.
Poke Microsoft about it. The more they hear about it and the more information they get about it the faster they'll be able to fix it (that assumes the problem is even on their end).
I've heard using a USB hub (or if you're already using one then NOT using it) has helped some people. *shrug*
Thanks for all the suggestions - I appreciate them. I have yet to get my phone to get past the check zune... blah blah blah error, with the exception of one time. Here's what I did...
I reset my phone, got past the intro, added my live account, hooked it to the computer, let it sync with Zune (I had deleted the phone's proflie), opened the reg tool, and it found the phone. I entered my login info, and got the dreaded 0x64 error having to do with time on the phone.
Several posts I found had to do with people getting past this by using a different internet connection and finding success. Well, I have a rather odd internet connection going on. I live right behind my church, just beyond wireless range from the pastor's router. So here's what I have:
Scientific Atlanta DSL modem/router combo - pastor's connection
Buffalo high powered router running DD-WRT sitting on the platform (closest part of the building to my house), repeating the pastor's signal.
Buffalo high powered router running DD-WRT sitting in my computer room, repeating wireless to my house, and serving as wired router to the server and the HTPC.
Pastor's is 192.168.1.1, the one on the platform is 192.168.2.1, and the one in my house is 192.168.3.1, so they are all separate networks, each using the one upstream of it as a gateway.
So, given my success connecting to the phone, I walked over to church, phone still connected to the computer, connected to the pastor's router, and by this point in time, I can no longer connect to the phone.
I suspect that there is some update that Sprint is pushing that causes this problem, so I repeated the process several times, each time deleting the Zune profile, resetting the phone, going through enough of the startup to get to the settings, and putting it in airplane mode, then connecting in the specified order, allowing the new profile to be created, and still failing to connect to the phone from the reg tool.
Over on the App Hub forums, there are several of us with this problem, and a Microsoft team member said that they believe that it is something specific about the Sprint Arrive, and they are looking into it.
My main gripe about this whole thing is that since Sprint is a latecomer to the game, all the posts I'm finding about this are like six months old. Many people have overcome this problem, so you'd think that Microsoft would have figured out the problem by now, and fixed it.
I hope to get this figured out soon, as I am presently unemployed, and spent my $99 to join the App Hub, hoping to make a bit of money there until I get a job. I'm working on something, but until my phone is unlocked, I can't put my confidence in testing solely with the emulator.
Thanks for the tips guys. I do appreciate it.
I've heard really good things about the HTC arrive, I hope it works out for you. Who knows, it could be something NoDo related (because to the best of my knowledge those phones come with NoDo stocked on). I kinda hope it is, it would take the sting out of the fact that so many of us can't our hands on that update! haha ;-)
Yes, it does come with NoDo. It's interesting, takes a bit of getting used to, but it seems to work well. I love the phone. It feels more solid than my TP2. The only thing is that I wish the screen tilt wasn't spring-loaded. I got used to not using it most of the time on my TP2, so it's taking some getting used to on here.
Oh, frustration of all frustrations! I just grabbed my wife's phone and tried it for kicks. It took me all of 15 seconds to unlock her Sprint Arrive. So I know the problem isn't my computer. WHY WON'T MY PHONE WORK?????
(oh, and if it makes any difference, she's installed WAY more apps than I have)
did you try going to msdn?
My MSDN subscription has expired, but I have posted on App Hub forums. MS thinks it is something specific to the Sprint Arrive, but who knows?
If anyone else has had this problem, there is an official workaround posted on AppHub, but for those who don't have access to that forum, here's the copy/paste:
Re: Cannot register developer phone (HTC Arrive)
Reply Quote
Hi Folks,
There is now an understood issue with respect to the HTC Arrive that may be the cause of your problem. It can affect both developer unlock as well as the ability to update the phone. A KB article is in the works but here is the gist of it for developers having trouble unlocking the phone:
Windows Phone 7 Developer Unlock Tool cannot detect the HTC Arrive Phone
Abstract:
This article applies to developers of Windows Phone 7 applications who are testing their application using the Sprint HTC Arrive, model number PC93100, OS build 7389 or 7390. Developers may find that they are unable to unlock the Sprint HTC Arrive phone using the Windows Phone Developer Unlock Tool, for the purpose of deploying their applications to the phone for testing. This article offers a remedy.
Symptoms
The developer completes these steps to register the phone:
1. Registers through the App Hub as per the steps described in the App Hub registration walkthrough here.
2. Downloads and successfully install the latest version of the Windows Phone Developer Tools.
3. Owns an activated Sprint Arrive in which they personalize their settings (including date and time, and selecting a language).
4. Registers the Sprint Arrive with the same Live account they used in the app hub registration.
Next, the developer follows these steps for Developer specific registration:
5. Connects the Sprint Arrive to the developer's PC with the USB cable included with their device.
6. Ensures that the Zune software is running/open.
7. Launches the Windows Phone Developer Registration Tool.
8. The registration tool ultimately fails to detect the phone upon launch, reporting the following message:
"Unable to connect to phone. Please check that the Zune software is running and that the Zune's sync partnership with your phone has been established."
Cause
This occurs due to a specific state setting in the HTC Arrive that results in the phone not being able to make a desktop passthrough connection. This state condition can be mitigated by following the steps below.
Resolution
Use the following workaround.
1. If connected, unplug the phone device from the computer.
On the phone device:
2. Press the Windows button.
3. Press the right arrow button (on the top right of the screen) or swipe from right to left to expose the application list
4. Scroll to and select “Settings”.
5. Scroll to and select “Cellular”.
6. Select “Change Network Profile” and wait for this operation to complete (<-- this is a key step; you don't need to actually change it).
7. Press the Back or Windows key to exit the “Settings” menu.
After completing the above steps, follow through with the registration process:
8. Connect the Sprint Arrive to the development PC with the USB cable included with the phone device.
9. Launch the Windows Phone Developer Registration Tool (Zune software must be running).
10. The window titled "Windows Phone Developer Registration" appears which establishes a connection to the phone device and the following status message: "Status: Phone ready. Please enter your Windows Live ID and password and click Register to begin".
11. Enter the App Hub registered Windows Live ID and password, and then press the "Register" button.
12. The following status message appears in the window:
Status: Your phone has successfully been registered.
Click to expand...
Click to collapse
Thank you hopmedic that fixed it for me
this was driving me nuts and the info here solved it thanks
Thanks it worked.
Done the workaround, but nothing for me, still have the 0x64 error.
My phone was relocked after one year of AppHub. But now I can't unlock it again..
Also tried to deelete the phone in the device list on my account and use a proxy VPN network. I'm ttired of this. :/
I´m having a problem with unlocking.....
I have the "an unknown error occurs, which may be a network connection issue. Please wait and try again later."
I've seen that many people have had this problem and signing up for the device tracker would be a good idea. I tried to sign myself up for the device tracker (to check if my serial number is in their data base). This didn't work, so I called the asus support and they told me that the device tracker doesn't work and that they're on it (which I highly doubt)... But I did ask them the question whether they could see if my serial number is registered there. They said that when they typed my serial number they saw that it was connected to my email-account so they thought this was the answer to the question. I don't really know whether it is, but I still can't sign up for device tracker or unlock the tablet....
Please help! (The motivation ship is sinking...)
Also I have changed all the settings correctly I think: Two-step-verification = disabled, apps with lower security = enabled, usb debugging = on, unknown sources = on
Mailing tech support
I have send the following mail to support and I'm awaiting their response....
---------------------------------------------------------------------------------------------------------
Dear Asus support,
After having bought this product of yours a couple of years ago, it now runs like a slug. That is why I would like to unlock my tablet using the unlock tool (the 7th version) supplied by your site. It is not working however and I keep getting this message: "An unknown error occurs, which may be a network connection issue. Please wait and try again later.". Now I have read on multiple forums that many people have experienced this problem already and that the fault lies with the asus server and not with my tablet. I know that you will need my serial number and mac adress which I've put below so that you can send the information to the main server in Taiwan. I will be happy to provide you any other information you might need.
Furthermore I think it is very foolish to enforce such a vague policy regarding unlocking, which in the long term will only lose you your reputation and your customers (and therefore money). All I want is for this unlocker tool to finally work. I will not stop until this problem is finally resolved, so please do not try to brush me of your shoulders....
serial number: /////////
Wifi mac adress: ////////
Kind regards,
Kostis
Receiving support
The customer support was quite friendly actually.
They did not say anything about not supporting unlocking and sent my status information to their main office immediately. They said they corrected the database, but I´m still not able to unlock my tablet. So now I really wonder what could be the problem.....
anyone????
I just had this same problem, resolved in mid-May.
I started a phone desk request since I didn't have a serial in Settings ->about tablet in mid-April. That was fixed quickly, thanks to xda.
THEN I was told that my serial number was for a motherboard, not a tablet.
After struggling to get them to understand and not just dismiss the unlock issue, I got the ASUS helpdesk to send the information to Taiwan (TW) for the server upgrade, I waited two weeks with no answer back. When I checked in, letting them know I was still waiting, they told me TW had updated the information. I had other things to worry about by then, so a week later, the tablet unlocked easily (on the third try.) The problem is, as stated in another thread, pairing of the MAC address and the serial number in the TW database.
Try a few times. If it still doesn't work, and you get the bogus network communication error, it's back to the emails. Continue by replying to the last one; they have different people answering to the same name so track by number. There are at least two servers: If they didn't state it was an update to the TW server specifically, that's the problem.
IF you get to the Google log in, and it doesn't go, or it says you have the wrong info (password, user name warning), TRY AGAIN. and again, and again. Eventually, Google will ask you if you want to change the correct setting. Check your email at this step too: I was using my daughter's account on her tablet, but Google even sent her a message stating they had blocked a hack attempt on her account... with someone who KNEW HER PASSWORD! We approved the device thru Google (links on the email) and we were golden.
(BOY did I have an issue with getting ASUS techs to even admit that there was a way to update the TW server... the ASUS device tracker is no more: ASUS won't be supporting it any longer, since Google has their Mobile Device Tracker up and running. They'll tell you that unlocking the device means you can't track too, which is definitely not true. --tested)
My daughter's 700 is now running on Crombie-KK (with patch), 'cause while she's an aerospace engineer (almost), she doesn't "get" computers.
TF 300 on firmware still (needs research), but unlocked and rooted for digitizer board update
TF700T with LCD issues, trying to resolve
Thanks XDA!!
I´m happy that the issue is resolved for you, however they did specifically say they updated the information on the Taiwan servers for me 2 times. So should I just keep pushing and telling them that they are bull****ting me and they should try again?
kostis95 said:
I´m happy that the issue is resolved for you, however they did specifically say they updated the information on the Taiwan servers for me 2 times. So should I just keep pushing and telling them that they are bull****ting me and they should try again?
Click to expand...
Click to collapse
I would say it more tactfully; you don't have to be nasty to get decent service from them, as tempting as it gets.... As Droidbound says, "you need to be a Polite PIA." (If they send you the survey, be direct and honest, but be professional.)
I would also call the phone "help line" for the (don't tell them) serial number using only your MAC address and make sure that the information they give you matches what shows on your status screen. THEN have them check to be sure that the same serial number is actually linked to a tablet, not a motherboard. Call twice, using each call server. Add this information to the line of emails that you have already started.
If you haven't already, make sure you have the correct version of the "version 7" unlocker. Doesn't hurt to doublecheck.
Keep in mind it did take me several tries to get the unlocker to actually work, even after they updated the TW server. I have read stories of the unlocker not working for up to 50 tries, and then it miraculously does.
My TF701t is giving me the unknown error when I try and unlock, too. The machine is out of guarantee, but it had a new motherboard fitted under guarantee and I guess the problem is that it has a different serial number. I have emailed support repeatedly, giving them both original and new S/Nos and the MAC address, and they seem to have trouble understanding my simple request to ensure their database carries the correct information. In fact, I'm not sure the person responding always reads to the end of the thread because they keep repeating questions and suggestions.
I have registered the new serial number, but they say that the unlock tool still won't work because the new serial number will be recognized as a motherboard not a device.
Their only suggestion is to send the machine in as the "software may have been injected incorrectly" - does that imply that the serial number could have been set to the original but wasn't? - but as the thing is out of guarantee that will be at my expense.
Keep in mind that the 701 is a different creature than the 700. However, it does sound like the problem is the same as mine was.
The real problem is the server in Taiwan (TW) does not have the proper, updated serial number (and maybe MAC address) for your new motherboard linked to your tablet on their database. (yes, you got the correct answer, but maybe not the correct correction) This is part of the warranty work you had done, but it wasn't completed. You do NOT need to send in your tablet again. This isn't an installed software problem: it's a paperwork problem.
That being said:
First things first: does your settings information show a serial number? If so, half the battle is won already, even if it's the new one. If there's not a serial number, search xda for serial number programming: it worked for me when my tablet did not show one internally. (if I were to do this again, I'd try to put in the old serial just to see what would happen in the unlocking but I'm a maverick that way... lol)
The fight comes in when you're trying to have them update the server in TW. I think the thing that worked for me was sending an email to [email protected]. I don't know if Tien works there anymore, but the email WILL go through, and his section worked out in 2012 or 13 how to fix the issue. It WILL get done.
In the email, give them the RPA number when the warranty work was done (if you still have it), the old serial and MAC number, and the new serial and MAC number. You can openly state unlocking purposes.
Give it about 2 weeks after the email. You will want to check your ASUS account for any followup: i didn't get any communication directly, but a new RPA was started.
Loads of thanks for that. You're correct, I should be in the TF701t bit of the forum, I ended up here by accident but the problem is exactly the same and the necessary fix the same.
Mailing UK support is completely useless, they are not at all helpful, beyond offering to examine my tablet for £50 minimum charge.
My settings shows a serial number, which is different from the original, and I have given both to support. I don't think I have my old MAC address, though; but I do have the repair details so I will try your polite email to Taiwan technique and let you know how it progresses.
Thanks again. More help in one email than in multiple daily exchanges with Asus.
Schnr47 said:
Keep in mind that the 701 is a different creature than the 700. However, it does sound like the problem is the same as mine was.
The real problem is the server in Taiwan (TW) does not have the proper, updated serial number (and maybe MAC address) for your new motherboard linked to your tablet on their database. (yes, you got the correct answer, but maybe not the correct correction) This is part of the warranty work you had done, but it wasn't completed. You do NOT need to send in your tablet again. This isn't an installed software problem: it's a paperwork problem.
That being said:
First things first: does your settings information show a serial number? If so, half the battle is won already, even if it's the new one. If there's not a serial number, search xda for serial number programming: it worked for me when my tablet did not show one internally. (if I were to do this again, I'd try to put in the old serial just to see what would happen in the unlocking but I'm a maverick that way... lol)
The fight comes in when you're trying to have them update the server in TW. I think the thing that worked for me was sending an email to [email protected]. I don't know if Tien works there anymore, but the email WILL go through, and his section worked out in 2012 or 13 how to fix the issue. It WILL get done.
In the email, give them the RPA number when the warranty work was done (if you still have it), the old serial and MAC number, and the new serial and MAC number. You can openly state unlocking purposes.
Give it about 2 weeks after the email. You will want to check your ASUS account for any followup: i didn't get any communication directly, but a new RPA was started.
Click to expand...
Click to collapse
if this is when you try to unlock the bootloader i had same problem mine was a refurbished product
i finally fixed and unlocked the bootloader after months of trying to figure it out
i forgot what i frigen did to unlock the bootloader
i think i just deleted all my accounts like google play and gmail from the tablet and then did the unlock and worked
im not 100 percent sure if thats what i did cause i dont rmemeber well
give it a try and hopefully it works easy
Well I emailed them a while back. The email was given a unique number on their support site, but nothing has happened.
I have tried the delete all google accounts, I'm sure the problem in my case is the serial number. One unhelpful uk support reply just said "it won't work because your serial number is now the motherboard number not the machine number" and "send it in we'll fix it it will cost at least £50". Thanks a bunch.
I'm getting quite fed up with this, it should really be so easy, the poor support means I won't be buying another Asus product.
doveoscar said:
Well I emailed them a while back. The email was given a unique number on their support site, but nothing has happened.
I have tried the delete all google accounts, I'm sure the problem in my case is the serial number. One unhelpful uk support reply just said "it won't work because your serial number is now the motherboard number not the machine number" and "send it in we'll fix it it will cost at least £50". Thanks a bunch.
I'm getting quite fed up with this, it should really be so easy, the poor support means I won't be buying another Asus product.
Click to expand...
Click to collapse
EXACTLY the problem I had.
Unfortunately, the poor children answering phones and emails only have scripts to read: they seem to recognize only key words and have canned responses. No, they don't keep notes on your account, so you get the same answers and suggestions over and over. This can be played against them, for their understanding of your problem.
You do NOT need to send in the tablet. This is a data entry problem, not a software problem.
I agree with the level of support. unfortunately, the drive for "younger workers" and lower wages that a company prefers does not corroborate with the level of brain power inclusive in anyone who searches xda for answers, let alone someone who will post. Stick to your guns, and demand (nicely, remember they're just working people) that they update the server. Check on your new RPA and see if it has gone through.....
and try to unlock again. It's been four long months.....Maybe it will work this time.
Two days ago at 3:38 a.m. I was on my wifes LG Risio white H343 cricket phone helping her set it up after a factory reset. I entered my own gmail and pass. Exactly two minutes later I receive an email alert notifying me that someone has my password and was blocked when they attempted to log in. I checked recent devices list. I recognize my device and one new unknown device from Fort Worth, Texas.
It should be noted that I changed my password on my own device, right before I logged in to her phone so it was a brand new unused pass until that time. It should also be noted that LGs home base is in Fort Worth, Texas. Not to mention the fact that someone from LG Support told me himself, (Vince) that "we use special keys to bypass any security functions, lock outs, or features in our lg phones"
I'm concerned with the information that LG, uses and has access too. Anyone else have any opinion on this?
thanks for sharing your experience, i'd like to know more about this i hope someone could give us some answers
Hi all, after being screwed over by The Android Doctor, a remote network unlocking site (they messed with my IMEI leaving me unable to make/receive calls/texts or use mobile data), and pulling my hair out, trying how to get round their malicious behaviour without having to spend out more money, I stunbled across another thread on this web site with one out of many solutions. (This may well be the most full proof though). The original post referred to a Galaxy S3 and was posted by Nev of Innsbruck, Austria on 4 November 2015.
Well my problem referred to a Galaxy S5, but as Nev rightly said if you download and fire up Samsung Kies, head for tools and select firmware upgrade and initialisation before connecting your phone, Kies will ask for your model number and serial number and then download all the various files it needs to reset your phone to original factory conditions but with the latest firmware for that particular model/serial number. From there on it's just a question of following the on-screen prompts, and stand back in amazement when normality is restored once again. Initially I thought this would undo the network unlock I paid for, but nope my phone is still unlocked, but fully usuable once again. This will obviously not work for a black listed IMEI phone. I have started this new thread in the hope of getting this answer out there, as finding a actual solution that worked, was like looking for a needle in a hay stack...
I have been trying to unlock my TF700 on and off for years. Now that I have more time on my hands I want to try it again. I'm on Android ver. 4.2.1. I did have the motherboard replaced when I sent it for repair a few years ago. I recently registered the new serial number with asus's website. I have tried unlocking with and without a google account and after factory resetting multiple times with the version 7 & 8 unlockers. I read about registering with device tracker but that no longer appears to be a thing. I have disabled 2 factor identification and less secure apps on my google account. I don't know what else i can do, please any help will be appreciated.
Hello, i have the same problem