[Q] Amazon MP3 App Issue - Droid Ultra Q&A, Help & Troubleshooting

Bought the Maxx Thursday night and everything is great about the new phone except for one thing. I am not sure where the issue lies but here it is. When I click on the Amazon MP3 app, I get the following error:
Error
The specified device could not be authenticated. Please try again. If the problem persists, contact Amazon customer service.
Exception #100
I have cleared the data and cache, even hid the app and "unhid" it still the same issue. I've even de-authenticated and re-authenticated the app on Amazon.com. Amazon support ask me to turn on logging by going through app store, but they just are not getting it. I can''t get the app to start up to get to the app store. Not sure where to go from here. Any ideas?

Issue Resolve for me
daca1001 said:
Bought the Maxx Thursday night and everything is great about the new phone except for one thing. I am not sure where the issue lies but here it is. When I click on the Amazon MP3 app, I get the following error:
Error
The specified device could not be authenticated. Please try again. If the problem persists, contact Amazon customer service.
Exception #100
I have cleared the data and cache, even hid the app and "unhid" it still the same issue. I've even de-authenticated and re-authenticated the app on Amazon.com. Amazon support ask me to turn on logging by going through app store, but they just are not getting it. I can''t get the app to start up to get to the app store. Not sure where to go from here. Any ideas?
Click to expand...
Click to collapse
After working with Amazon on this yesterday without any resolution, I got an email today for their tech support with some other things to try. Well the second option worked for me. Below is options 1 (may work for you...did not for me) and options 2 (worked for me). I now have access to my Amazon MP3 account on my MAXX.
Option 1:
Please to try the below steps:
1. Go to the Android Settings->Accounts
2. Remove the Amazon account
3. Clear the cache of the MP3 app
4. Reboot the device
5. Open the MP3 app and try signing in
OPTION 2:
But if device has per-installed amazon widget that has properties that affect MP3 app, please perform the following steps:
1. Go to Android Settings,
2. Then Go to Accounts section,
3. Select Amazon Account
4. Remove the Account. (Rebooted my device even thought the instructions did not request it).
5. Go to Home Screen, Remove the widget from Home screen. (I disabled the Amazon MP3 and the Amazon App clearing the cache and data too on both)
5b) Reboot Cell Phone
6. Then Go to Apps section
7. Pull the Amazon MP3 widget to home screen.
8. Now Splash screen will be available.
9. Click Device button.
10.Follow instruction on Sign in Activity.
Hope this helps

Related

[Q] HELP! Atrix 2 cannot click [INSTALL] for APK files

I just bought the Atrix 2 few days back and I notice that after the phone has been started for a while, and I restart my phone, the APK cannot be installed anymore.
Model: MB865
Android Version: 2.3.6
Kernal Version: 2.6.35.7-g313792c
Build Number: 5.5.1-EDEM-27
Details below:
1st Attempt:
- Bought the phone and transferred my SD card with my previous phone apps backup in APK.
- Did the initial phone setup by tagging the phone to my google account, went into Google Market to install a battery status apps, surf some web, etc.
- Restart the phone and when the phone turns back on, tried select the APK file, enable the "Allow install of non-Market applications" and continue with the apk installation. It came out the permission page with [INSTALL] & [CANCEL] button at the bottom. Tried touching the [INSTALL] but no response. It's like a dummy button. Then [CANCEL] will exit the permission page.
- Tried other apps in APK, same issue.
- Called Motorola support line and she asked me to Factory Data Reset my phone from the Privacy in the Setting page.
2nd Attempt:
- Initial setup my phone as per usual by tagging the phone to my google account. Once the phone started, immediately, I use the file manager to browse my APK backup folder and install some apps with no issue. The [INSTALL] button can be clicked and apps installed properly.
- Use the phone for a while, restart the phone and turn back on... tried install other APK again... same issue happened, the [INSTALL] button became a dummy button again.
- Factory Data Reset my phone from the Privacy in the Setting page again to try again.
3rd Attempt:
- Suspect that it may be automatically downloading some apps from the google store, so this time round, I just turn on the phone without tagging to any of my account, not even my google account so that the phone should not automatically download apps from the market that may clashed with the system.
- Use the phone to do basic web surfing for a while, and then restart the phone.
- Phone restarted and try to install APK files, same issue happened again.
With the above tries, I suspected the issue (APK cannot be installed because [INSTALL] button cannot be clicked) is not due to any apps conflicting the system, but maybe some hidden updates download from google unknowingly that is incompatible to the Android system.
Further findings shows that my bro has a Atrix 1 and I asked him to restart his phone to try install some APKs, same issue with [INSTALL] button.
My 2 other friends has a LG Optimus One and LG Optimus Black, both running Android as well. I asked both to restart their phone and try to install some APKs, and everything works fine.
I seriously think that there are some conflict with the some google "hidden" update, maybe Play Google?, that disabled the [INSTALL] button as initially when phone factory resetted is ok. If this is the case, no point to go down Motorola repair centre as they cannot do anything as well until new updates from Motorola available.
Will anyone with Atrix 1 or Atrix 2 phones kindly check if you have such issue? Restart your phone 1st if the initial attempt is working as the update may activate only after the phone is restarted, such as the icon changing Google Market to Play Google, that disable the [INSTALL] button when installing APKs.
Let me know if you have a non-rooted solution, ok? Do not intend to root my phone yet. Thank you.
Have you install screen adjuster??
Sent from my ME865 using XDA App
Hmmm. I think this may be somethign to do with your service area, not the devices. My phone has the Google Play update and installs APK files just fine. I've done multiple reboots to try and replicate your issue and can't. But the fact that you say it happens on your Atrix 2 AND your brother's Atrix 4G makes me think something in your area is giving you a corrupted update. Don't know if that could be the case for sure, as I'm not an AT&T or Motorola employee, but for two different devices with two different chipsets to have the same issue, I'd think it's a corrupt download.
Its happened to my A2 as well. I got frustrated w/ it so i rebooted into recovery, wiped data & cache. Problem solved for me.
Sent from my MB865 using xda premium
I had the same problem on my Atrix 2.
The following appears to have fixed it for me:
1) go to Settings->Applications
2) uncheck "Unknown Sources"
3) try to install (you'll get an error)
4) go back and recheck "Unknown Sources"
5) try to install again
The "Install" button now works, and keeps working.
this works
bedman3 said:
Have you install screen adjuster??
Sent from my ME865 using XDA App
Click to expand...
Click to collapse
I have troubled with the same priblem and after read this post i tried to close screen adjuster and it works .. thank you
Screen Filter app also generates this problem
Thanks for this thread. I found screen filter also has the same effect. So, before installing any apk, just close screen filter if active and then install. Works without any problem.
If you have screen filter installed then plz disabled it and try to install.
Sent from my MB865 using xda app-developers app
Same problem with At&T Note 2
I've been reading all the "solutions" to the dead INSTALL button and I don't have any screen filters installed. I did get the "Unknown Source" installation to work once after I froze the Google Account Manager app. Unfortunately it only worked once. I've done all the "basics" over and over.
TheFletch said:
I've been reading all the "solutions" to the dead INSTALL button and I don't have any screen filters installed. I did get the "Unknown Source" installation to work once after I froze the Google Account Manager app. Unfortunately it only worked once. I've done all the "basics" over and over.
Click to expand...
Click to collapse
Go to settings apps then look under the all apps tab and find google play, click on that, then force stop, clear data, and remove updates.
Next go back and launch the google play store again and link it to your goolge account when it asks you to. Also of course agree to the terms and let google play update again. Now try and see if that fixes this a little more permanently for you. I had this issue back in GB when the google play store updated to version 3 and changed to the google play store from google apps and this worked for me.
Thank you jimbridgman. That didn't seem to be a permanent solution, although I may have done something wrong. This is what worked for me:
It appears that many apps have something to do with screen "filtering" or sensitivity that can cause this problem. After going through many of my apps and "freezing" them I came upon Gesture Launcher. Freezing that has solved my problem, at least for now. My fingers are crossed. I'm posting this to help others if they may have the same problem.
Once again thanks for helping and if my problem reoccurs I'll try your solution again.
LOL it happened to me today. the culprit is screen adjuster app.! Disabled it and I could install!

Fix for: "Force OTA" thread..

Hi everyone...
I've done the most stupid thing in my entire life with Android - I've trusted OP of this thread (the Force OTA how-to).
I've struggled with getting all push notifications and tokens for almost all Google service.
There's only one left, that doesn't work: android device manager doesn't see my device.
I know that other people had problems with it also, I didn't get it back to work with any instruction available.
I don't want to factory reset...
Is there any way I can re-add my device to Google Play (it's listed and I can push apps to device) and Android Device Manager?
ATM it just says I don't have any...
BTW: The other thread should be removed as this stupid method only causes problems!
Unfortunately it's just closed.
the fix should be very easy: remove and re-add your google account from settings->account->google
you won't loose anything
I wouldn't ask if it would be so easy.
I've tried that, i've tried giving permissions to manager once again, i've trying re-caching the google play store.
The only thing that changed was that my phone now shows up in google-play list (as my device).
andrut said:
I wouldn't ask if it would be so easy.
I've tried that, i've tried giving permissions to manager once again, i've trying re-caching the google play store.
The only thing that changed was that my phone now shows up in google-play list (as my device).
Click to expand...
Click to collapse
What I said before IS the fix, what does not work yet? did you tried a restart of the phone?
I've tried that already two days ago.
I have push notifications, I have working PlayStore, I can see device on the device-list and 'last usage' data is updating everyday.
What I don't see is my device in "android device manager" (website to track phone & ring/clear it).
andrut said:
I've tried that already two days ago.
I have push notifications, I have working PlayStore, I can see device on the device-list and 'last usage' data is updating everyday.
What I don't see is my device in "android device manager" (website to track phone & ring/clear it).
Click to expand...
Click to collapse
then try to check on "google settings" app on your phone if device management is enabled (location + wipe)..or maybe it needs some time to appear on the website again
It is set, i've searched for all possible options.
It's strange as it need so much time to appear... After first run it showed up seconds later on my account.

Increase Performance on Fire Tablet easy

After I restored my Fire HD 8 (7th) to factory settings, I did NOT log in to my Amazon account.
Just skip, and do not enter your Amazon account information.
After then, it looks like alle the Amazon services are "inactive", so just about a few 150MB of Ram are
used now and 750MB are free, when I Ialso installed Play Store.
The result is a much faster OS, almost like a "clean" Fire Os, which is not loaded
full of bloatware. They are inactive, when you are not logged in with your Amazon account. :good:
This should work on other Fire Tablets too.
If you bought this tablet than obviously you have Amazon account. At one point you will have to log in anyway. It's kind of missing the point to own Amazon tablet.
also how do you skip entering your amazon info?
THERAJ12 said:
also how do you skip entering your amazon info?
Click to expand...
Click to collapse
When it gets to that screen and doesn't let you do anything else, just shut the tablet off and turn it back on.
Do you also know of any way to force a backup? It says to leave connected to WiFi on standby and it will backup within 24 hrs...pretty vague. I have no idea if its actually backing up anything
THERAJ12 said:
Do you also know of any way to force a backup? It says to leave connected to WiFi on standby and it will backup within 24 hrs...pretty vague. I have no idea if its actually backing up anything
Click to expand...
Click to collapse
Wouldn't you need to register with Amazon to back anything up?
cybersaga said:
Wouldn't you need to register with Amazon to back anything up?
Click to expand...
Click to collapse
I'm registered for Main tablet I have a backup
I see. Well, I don't know I only have the one tablet that's not registered. Maybe someone else can help. But you may want to start a new thread for that issue.
cybersaga said:
When it gets to that screen and doesn't let you do anything else, just shut the tablet off and turn it back on.
Click to expand...
Click to collapse
so I'm at the welcome screen to pick a language I turned off screen but when I power on it brings me back here
edit - the wifi screen cancellation did the trick
I have a fire HD 8 (7th gen/2017) and I have been unable to skip the registration after a factory reset. I believe I am running the latest version of fire OS. If I try to restart the device at the wifi selection screen or at the registration screen, It makes me start the setup process all over when I restart. Any tips on how I can skip registering my device?
EDIT -
I figured it out, all you need to do is select a wifi network, and put in an incorrect password. After it tries to authenticate, click "cancel" and it will ask you if you want to skip registration.
If you do this, can you use the Kindle Books app (or download the version from Google Play Store) and get it to work?
How significant is the speed boost?
Probably not. If you search for Amazon apps on the play store it will show they are already installed. If you sign into one Amazon app you automatically get signed into them all. Same as if you signed into Google all Google apps work with one sign in.
Sent from my KFDOWI using Tapatalk

Android Lost App - All Permissions Granted But Still Says Missing

I'm trying to resolve an issue with the Android Lost app, and unfortunately the developer's forum page is closed. It does no good to contact him via email, as I always receive a canned response due to the many emails he receives. I'm hoping someone here may be able to help me troubleshoot.
I have uninstalled and reinstalled, cleared cache and data, but every time I reinstall Android Lost v3.26 on my wife's Google Pixel 3a running Android 12, I get the same following issues:
First, it opens and says Personal Notes, PIN code required. It will only take the old PIN.
How is it remembering the old PIN if I have completely uninstalled, deleted its data, rebooted the phone, etc? (Yes, I removed the Administrator permissions)
After entering the correct PIN, I get a popup, "Use Your Location", which I click OK.
It then instantly pops up the next window:
"Some Permissions are missing. For this app to work as expected you must accept the permissions. Let us go through them one by one."
I click OK. (It does NOT go through any permissions for me to select.)
Once again, instantly, another window pops up:
"Not all permissions were accepted. Most likely you have clicked deny and never ask again. To allow permissions you must go to your phone's settings menu and set it manually."
I click OK.
So I go to my phone's settings, and allow all permissions for the Android Lost app, YET, when I run the troubleshooter from the app, I get the results shown on the attached pic, Test12-Missiing Permissions.png.
I have also attached the log file generated by the Android Lost app.
Mike
Have you tried to reset your app launcher? I've had this problem and by clearing data in my launcher it reset my screen and all the apps pop back up.
Just tried by clearing the data and cache for the Pixel Launcher, but it made no difference.
One of the options for troubleshooting is to start from scratch and register your email again by clicking the button, Re-register at Google. Yet, when I click it, it says "Please Wait...", then 3 seconds later it says "No Google account found on phone - This app was NOT registered."
I can confirm, my wife's Google email is on this phone, so I'm not sure why it is saying that.

Question Cannot solve Play Store problem - Something went wrong - Try again, ad it do not update any apps

Play Store work fine on my S22 Ultra and Note 20 Ultra over ayear, but suddenly, it start to have problem and not working as expected. I Hhave tried everything but cannot solve the problem. I badly need help because I don't kjnow how to get help from Google, and Samsung. Here is the problem
1. On both device, when I start Play Store, go to Manage apps & device, tap on it,, then tap on All apps up to date,, tap on check for updates, it show nno updates and stated that everything is all set. Started on Feb 3, 2023, there is a yellow trainge with exclamation show up next to All apps up to date
I tried everything as suggested on the Internet, force stop Play Store, Clear Cache, Clear Data, clear Play Services cache, reboot, but the peoblem is still there
2. After doing that several times, ehrn I tap on Manage apps & device, Play store do not check the update anymore, it display a sattelite image wirh message Something wehnt wrong - Try again. This happen on both device
3. Because of that, I factory reset both device, ans start from scratct. Play Store start working but after aday, the problem Something went wrong Try gain come back
4. Next I stop Play Store. ClearCache and Data, start it again, both start with an old Interface (see picture) and it start checking and I can update apps. But after a coouple of hours, if I start Play Store, it will show up a new interface. ANd when I do ehat reorted in 1, it will show Somwthing went wrong - Try again, and go nowhere.
I badly need help, and want to knpow whether other people also experirnce this problem? Or its just me?
Help please
Regards
Sanchai Thiewprasertkul
Bangkok, Thailand
email [email protected]
Go to Settings/Apps. Find Google application not Play Store.
Clear Google Application Data/Cache. Restart the device immediately.
nobodyAtall said:
Go to Settings/Apps. Find Google application not Play Store.
Clear Google Application Data/Cache. Restart the device immediately.
Click to expand...
Click to collapse
Have tried what you advised, clear cache and data from google app, reboot, the problem still there

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