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I hadn't bricked. Just A question. If I brick my phone with gb and I don't have the insurance, they won't replace it right?
Sent from my ADR6400L using XDA App
Depends on how you bricked it. Technically software updates still would allow warranty repair (as far as I'm aware). But there are rooters who start rooting without really knowing what they are doing and brick their phones. Obviously when they go in asking for a new phone Verizon has no proof to what happened and usually honors that warranty. I could never do this in my right mind. But if I bricked my device through an update that wasn't my fault (say the recent Thunderbolt GB bricks), I'd collect warranty. There is no way for them to prove that you were rooting so they usually honor it.
My guess is no, but its worth a shot.
BigMcGuire said:
Depends on how you bricked it. Technically software updates still would allow warranty repair (as far as I'm aware). But there are rooters who start rooting without really knowing what they are doing and brick their phones. Obviously when they go in asking for a new phone Verizon has no proof to what happened and usually honors that warranty. I could never do this in my right mind. But if I bricked my device through an update that wasn't my fault (say the recent Thunderbolt GB bricks), I'd collect warranty. There is no way for them to prove that you were rooting so they usually honor it.
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+1
If you flash something leaked/unauthorized its not covered. If an official ota (once it's pushed) bricks you, then it's covered. Keep in mind if you trick somebody @ Verizon and get them to replace it, they may not know the truth but HTC will once its sent to them. These things hurt the root community in the long run.
Sent from my ThunderBolt using Tapatalk
They will cover it. I've sent back phones still rooted rom'd evrrythig. They don't care!
They do not take the time to check what your running they just wipe the phone right away. Myself and several others have sent back phones without spending the time to put back the stock rom. Just go for it!!!!
I would just get insurance if your rooted. It seems there is no rhyme or reason when or if the phone will brick.
If you run into a particularly stubborn rep who keeps pressuring you for answers, or specifically asking if you have installed anything on it, just keep shrugging your shoulders as if you have no clue. Be natural about it, and just say it started doing this on its own out of the blue. Because they obviously cant tell if you did anything they'll have no choice but to give you another.
I dont think HTC will mind getting back a bricked phone from rooting, because they know 90% of the reason you bought the HTC in the first place was because it has a strong rooting community. They'd rather keep people interested in their phones than the occasional brick they have to replace, which they will just use for parts or whatever anyway.
mcmillanje said:
+1
If you flash something leaked/unauthorized its not covered. If an official ota (once it's pushed) bricks you, then it's covered. Keep in mind if you trick somebody @ Verizon and get them to replace it, they may not know the truth but HTC will once its sent to them. These things hurt the root community in the long run.
Sent from my ThunderBolt using Tapatalk
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Click to collapse
This is the right answer. If you bricked it via your own doing (read hacking and screw something up or it bricks from an experimental radio that was leaked) and return it as defective, that's kinda like opening up a can of Coke at the grocery store, drinking it, and then sitting it on a shelf and not buying it. Nobody will probably see you and you probably won't get caught. But it's wrong.
If an OTA from Verizon bricked it, then return it.
But before you resort to either of the above answers, talk to some people here (or in IRC) first. You can probably fix it and probably won't need to return it.
My Droid X was covered when the Gingerbread OTA bricked it, but I couldn't have had it covered if I rooted it and was installing a custom ROM.
You will not able get replacement without insurance and you will end up pay full amount cost of TB for the replacement. sucks
chrootz said:
You will not able get replacement without insurance and you will end up pay full amount cost of TB for the replacement. sucks
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Haha. I'm laughing. Not true.
thx guys
They probably wouldn't know.
dalrym05 said:
Haha. I'm laughing. Not true.
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Click to collapse
They have a new policy now, if you send back a phone that would not have been covered under warranty, the tech at the warehouse will take pictures and email them to you as proof.
They will then proceed to charge you up to $300 on your bill. Non-negotiable, non-refundable.
Sent from my ThunderBolt using Tapatalk
mcmillanje said:
They have a new policy now, if you send back a phone that would not have been covered under warranty, the tech at the warehouse will take pictures and email them to you as proof.
They will then proceed to charge you up to $300 on your bill. Non-negotiable, non-refundable.
Sent from my ThunderBolt using Tapatalk
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Click to collapse
I sent a phone in due to random reboots. Show me how they would know the difference if unrooted. /sarcasm
People just unroot your phone before taking it anywhere or sending it anywhere.
Sent from my ThunderBolt using XDA App
mcmillanje said:
They have a new policy now, if you send back a phone that would not have been covered under warranty, the tech at the warehouse will take pictures and email them to you as proof.
They will then proceed to charge you up to $300 on your bill. Non-negotiable, non-refundable.
Sent from my ThunderBolt using Tapatalk
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Click to collapse
And now I'm laughing even harder! My chest hurts. I think yo guys gave me a heartattack.
Jaxidian said:
This is the right answer. If you bricked it via your own doing (read hacking and screw something up or it bricks from an experimental radio that was leaked) and return it as defective, that's kinda like opening up a can of Coke at the grocery store, drinking it, and then sitting it on a shelf and not buying it. Nobody will probably see you and you probably won't get caught. But it's wrong.
If an OTA from Verizon bricked it, then return it.
But before you resort to either of the above answers, talk to some people here (or in IRC) first. You can probably fix it and probably won't need to return it.
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Click to collapse
I couldn't agree with you more. Too many people abusing the root process. You chose to root your phone. You knew what the consequences could be. But YOU decide to return it for warranty when you screwed it up? *sigh*
This is why manufacturers have to modify their return policies to something rediculous.
Good luck.
dalrym05 said:
Haha. I'm laughing. Not true.
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Bought a rooted phone off craigslist today......(doh)
Im extremely noob to anything on this website and was wondering if anyone could walk me through possibly resetting this phone or if anyone lives in the dfw i could pay you to reset this phone.
ive seen on here the tutorials to do this, but i will almost 100% break the phone...
need help
skeakz said:
Bought a rooted phone off craigslist today......(doh)
Im extremely noob to anything on this website and was wondering if anyone could walk me through possibly resetting this phone or if anyone lives in the dfw i could pay you to reset this phone.
ive seen on here the tutorials to do this, but i will almost 100% break the phone...
need help
Click to expand...
Click to collapse
Don't be scared. Go to the developememt thread...then find konanes return to stock thread. It will have all the things needed to get ur phone back to the out the box state. No worries just READ the thread and follow the directions. U will be good.
Sent from my SAMSUNG-SGH-I727 using xda premium
i read through that a bit, still makes me nervous haha
You can do it man. Everyone was a noob at one point, and there are always people on XDA willing to help.
Glad to help if you need it. i live in mckinney, work in richardson. i dont charge for lessons but lunch is always welcome
skeakz said:
Bought a rooted phone off craigslist today......(doh)
Im extremely noob to anything on this website and was wondering if anyone could walk me through possibly resetting this phone or if anyone lives in the dfw i could pay you to reset this phone.
ive seen on here the tutorials to do this, but i will almost 100% break the phone...
need help
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I727 using XDA App
Why reset it? Rooted is great
Sent from my SGH-I727R using XDA App
Yea don't mother unrooting because chances are you will prob want to root anyways
Sent from my SAMSUNG-SGH-I727 using XDA App
I'm in fort worth, and would be happy to help you out if you still need assistance.
Since you bought the phone from someone else, and it was already rooted, there is a CHANCE that they have tracking software also loaded that would survive a hard reset (i.e. TheftAware/Avast).
I would definitely recommend the previous recommendation of returning it to stock by the method described and then re-root later if/when desired.
Hey guys. I have a chance to pick up a mint sensation locally for a cheap price. The seller is under the impression it is bricked. I've read through the threads for a while now but thought I would ask for some help/advice. The seller told me that he bricked the phone by trying to unroot it but has also said he was trying to "flash boot or something." He has made it clear that the phone will not turn on or show any signs of life. He has tried multiple batteries as well.
So, is there any way to ensure it is bricked? I had thought that maybe he messed up flashing a new rom.
If it is clearly bricked, what would be a good price to snag it for?
Would it be possible to buy it and contact HTC in regard to the warranty? What would this cost?
Thanks in advance,
PS; I have read about the inablility to charge after flashing CWM. I'm not sure if CWM was installed or not. I will ask that asap.
Sounds like an inappropriate file was flashed to hboot, in which case it's dead. Short of jtagging there is no way to fix it.
Thanks for the quick reply globatron. That sucks to hear that it probably is fried. Would the HTC warranty cover this type of repair?
MRpeabodyia said:
Thanks for the quick reply globatron. That sucks to hear that it probably is fried. Would the HTC warranty cover this type of repair?
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Click to collapse
No, they wouldnt as it was from user error.
Matt
Do you know for sure they wouldn't cover it? All morality aside it could be argued that it wasn't user error considering I'm not entirely sure what the seller did to it.
MRpeabodyia said:
Do you know for sure they wouldn't cover it? All morality aside it could be argued that it wasn't user error considering I'm not entirely sure what the seller did to it.
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Click to collapse
Well,morality aside you can always tell them that the OTA update bricked it.If you are a TMOUS customer you can try and contact T-mo first.They are usually easier to deal with than HTC.
NYCguy I read through your thread discussing your dealings with Tmous. I had thought about contacting them but they have been a huge pain for me lately. (Almost to the point of ending my contract). I shot HTC an email out of curiousity so I should hear back from them soon. I've had to replace a phone before via T-mobile and it was pretty smooth. I just don't want to do it all the time as this may look odd on their end.
NYCguy I read through your thread discussing your dealings with Tmous. I had thought about contacting them but they have been a huge pain for me lately. (Almost to the point of ending my contract). I shot HTC an email out of curiousity so I should hear back from them soon. I've had to replace a phone before via T-mobile and it was pretty smooth. I just don't want to do it all the time as this may look odd on their end.
Well I bought my "bricked" sensation. I spoke with the seller for a while and it seems he had rooted it, received notification of the OTA, and attempted to unroot it. He didn't give me specifics on the procedure he used but I'm going to read as much as I can, depending on when my monster child will let me, and attempt to fix this thing. I read about the battery tricks and will try those tonight. Any suggestions as this point guys?
Well after reading and tinkering with this thing for a while it seems I have the dreaded qhsusb brick. I already spoke with HTC and it is under warranty until November of 2013. My new question is, Will HTC be able to tell the device was ever rooted? A rom was never installed so it should be stock. Seems the seller made a mistake in trying to go from s-off to s-on. Just hoping I won't have to pay much to have a new one sent from the manufacturer.
Thanks
MRpeabodyia said:
Well after reading and tinkering with this thing for a while it seems I have the dreaded qhsusb brick. I already spoke with HTC and it is under warranty until November of 2013. My new question is, Will HTC be able to tell the device was ever rooted? A rom was never installed so it should be stock. Seems the seller made a mistake in trying to go from s-off to s-on. Just hoping I won't have to pay much to have a new one sent from the manufacturer.
Thanks
Click to expand...
Click to collapse
Well if it's a QHSUB brick that means the phone is truely DEAD.If you can't boot into bootloader,can't charge it and can't connect to a PC,then i don't see how could they tell if it was rooted or not.There is no way for them to tell.You just tell them you bricked it while trying to install the OTA update,or do as i did and contact T-mobile.
Good luck!
Thought I would update this thread for anyone who may stumble across it at a later date. I went ahead and sent my bricked phone into HTC. They repaired the phone and sent it back. I was suprised to see that they didn't send me a refurb.
I have to say that HTC were very easy to work with were quick in returning my phone.
Hey all,
I've been a long time lurker on these forums and I've noticed quite a few people upgrading to the Sensation. From what I can tell, there's a way to get a FREE Sensation by sending your mt4g to T-Mobile for repairs since HTC no longer makes the mt4g. Is this correct? I asked a T-mo customer service rep and she said it isn't true. Of course, she could have been told to tell customers that so we don't all suddenly break our phones and have a new more expensive phone given to us.
If this is true, how can I return a phone after I've rooted it? I've seen various guides on how to return to stock and put s-on back. Would this be enough to get passed the voided warranty issue of a rooted phone?
What if my mt4g is actually in 100% working condition? Is there a safe way to damage it just enough to warrant a replacement?
Thanks, all! Sorry if this was posted in the wrong area.
Becareful because sometimes they send you the Mytouch.. LG version
Yeah, I read about that too. I would tell them up front that I will not accept a downgrade but require a phone of equal or greater value. I'm used to crappy service from these big companies and have found that if you make a big deal out of something, they'll do anything they can to shut you up.
only a few lucky people have gotten the Sensation as a replacement... :/
it kinda depends on whether you get a good rep or not... if you get a bad one.. well good luck with that... lol
as far as bricking... i guess you could always flash a Radio or some system file not made for this device... but be careful with that
Thanks for the reply, S, but I never mentioned bricking in my post lol.
So it looks like the only two devices that are given as replacements are the Sensation and the LG mt4g, right?
Now to my final question; how do you purposely cause your phone to malfunction so T-mo will have to replace it while not voiding your warranty? My guess is to press one of the hardware keys hard enough so it gets stuck. Probably the track pad since I've read reports of people getting theirs stuck. Worst case scenario here is that your phone has no track pad, but who uses that on their mt4g anyway?
Novarox said:
Thanks for the reply, S, but I never mentioned bricking in my post lol.
So it looks like the only two devices that are given as replacements are the Sensation and the LG mt4g, right?
Now to my final question; how do you purposely cause your phone to malfunction so T-mo will have to replace it while not voiding your warranty? My guess is to press one of the hardware keys hard enough so it gets stuck. Probably the track pad since I've read reports of people getting theirs stuck. Worst case scenario here is that your phone has no track pad, but who uses that on their mt4g anyway?
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Click to collapse
Uuuh, that's what saranhai was referring to. Reread his post.
be careful, I think in your situation it would be best to report it lost. Personally, my wife lost her phone and they were going to send us an LG phone, but I said no way. It is the MT4G or a better phone. I also told them that my contract is up in a few months and will leave if i get an LG. They said they will call me back today.
estallings15 said:
Uuuh, that's what saranhai was referring to. Reread his post.
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Click to collapse
He suggested I brick my phone which would imply I rooted my phone which would in turn void my warranty.
oak25 said:
be careful, I think in your situation it would be best to report it lost. Personally, my wife lost her phone and they were going to send us an LG phone, but I said no way. It is the MT4G or a better phone. I also told them that my contract is up in a few months and will leave if i get an LG. They said they will call me back today.
Click to expand...
Click to collapse
Correct me if I'm wrong but don't you get charged a little over $100 if you report your phone as lost or stolen?
Novarox said:
He suggested I brick my phone which would imply I rooted my phone which would in turn void my warranty.
Correct me if I'm wrong but don't you get charged a little over $100 if you report your phone as lost or stolen?
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Yes $130. Oh, if it is a malfunction you do not pay right?
Novarox said:
He suggested I brick my phone which would imply I rooted my phone which would in turn void my warranty.
Correct me if I'm wrong but don't you get charged a little over $100 if you report your phone as lost or stolen?
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Click to collapse
Flashing a PD15IMG.zip from another device doesn't require root access...
Plus I turned in a dead phone that was rooted. They never found out or if they did... they didn't care.
Sent from my Infernalized Glacier!
-Team Inferno
Lol. Assuming always gets me too.
Hypothetically, you could TRY getting, say, a radio from a different HTC device and renaming it PD15IMG.zip and placing it on the root of your sd card. Boot into bootloader and it will check for the file and ask if you want to flash it. Flashing the wrong radio will totally screw your phone over. No root needed. However, I can't condone insurance fraud. That's highly illegal
Id imagine they'd send you an HTC mytouch 4g seeing as it is still sold on there website so no use In destroying your phone unless you have a bad emmc/screen
Sent from my HTC Glacier using XDA App
Unless they're in a good mood or something they'll send a sidekick 4G (A pink one at that) and I've gone as far as demanding to speak to a supervisor to no avail and then I see 3-4 guys getting sensations, ugh. Hahah but yes flashing a radio doesn't require root neither does pulling the battery a few times while doing that.
Sent from my HTC Glacier using xda premium
This entire thread is an awful idea.
Snakecharmed said:
This entire thread is an awful idea.
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You are correct, and this is the reason phones and plans cost so much! I'd the phone is fine then why duck it up and become a criminal because you want a new phone! I wish I knew your name and number so I could call and report you!
Sent from my HTC Glacier using xda premium
I agree with you man.
Honestly, i don't understand why you want a new phone in the first place, the MT4G is a great phone and probably performs as well as the sensation anyway...
And Nic, you're right, they offered my a sidekick 4g and then they got upset that i didn't want a downgrade lol....
I have the bad emmc but good screen (which makes it all better)
I would like to see a "good " screen, because I've owned 4 "bad" ones, & they have all been brilliant. In fact, I can't see it getting any better...
Sent from my HTC Mytouch 4G using Tapatalk
irrelephant said:
You are correct, and this is the reason phones and plans cost so much! I'd the phone is fine then why duck it up and become a criminal because you want a new phone! I wish I knew your name and number so I could call and report you!
Sent from my HTC Glacier using xda premium
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Click to collapse
Am i?
I've never done this, and I had the same view as you expressed here. But after reading of so many people thinking of doing this, and no one expressly trying to stop this, I figured why not join the bandwagon.
If you can't beat em, join em, especially if there's no opposition. Anyway, relax. This was mostly theoretical and I've decided to wait on the HTC One for my upgrade. Or maybe even something even better that may or may not spring up by then.
I doubt they'll send you a sensation...
A couple of months ago I got a replacement phone sent because the proximity sensor on my old mt4g would cause the screen to go black during a call and I would not be able to get it to turn back on unless I turned the phone off. So I sent off my old phone and got a replacement mt4g.
I'm pretty sure they still have them in their warehouses.
Novarox said:
Am i?
I've never done this, and I had the same view as you expressed here. But after reading of so many people thinking of doing this, and no one expressly trying to stop this, I figured why not join the bandwagon.
If you can't beat em, join em, especially if there's no opposition. Anyway, relax. This was mostly theoretical and I've decided to wait on the HTC One for my upgrade. Or maybe even something even better that may or may not spring up by then.
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Click to collapse
So because I live in an area where there are dope dealers I should sell dope too? I guess keeping good values when other dont is just too much for some people... I refuse to let myself be brought down to,that level. I find it more gratifying to work my ass off and save a little to get the thing I want/need, rather than lie cheat and steal! Its not a shot at you, but at all the people that have been doing it. As this make everything worse on all of us!
Sent from my HTC Glacier using xda premium
I had CM9 On my rooted Samsung Galaxy S3, and my phone would crash randomly in the middle of changing songs on playerpro or in the middle of phone calls, so I tried to download SiyahKernel hoping it would add some stability to my ROM. Well I had 2 different versions of the kernel somehow. One was SiyahKernel 3.something, and the other was 2.5. I assumed the 3.something would be for the S3 and the 2 something was a false download that I got on accident and was made for the S2 or something, but when I tried to flash the 3.something it didn't work, versus when I tried flashing the 2.5 it installed perfectly fine. So, here's the fun part...when I went to reboot my phone it died COMPLETELY. I can't start the phone in download mode to odin it, can't get into recovery to flash an old nandroid. Phone won't turn on, won't charge, will do absolutely nothing, and I know for sure the battery was charged to 90% when it crapped out. I've done battery pulls, I actually did a 3 hour battery pull at one point...I don't have insurance, and I don't have the $$$ to go buy another phone, so if anyone has some ideas on how I could either get my phone back operational, or a cheaper solution (like a jigg) it would be MUCH appreciated. I wasn't just a noob jumping into it on my S3, I've been rooting, romming, and flashing **** since 2009, and it's my 10th smartphone, but my first brick ever. Please help!
search jtag.
If you can't get into odin mode or recovery then your phone is deffo hard bricked n will be costly to repair mate. Be careful flashing kernels n use odin to do it not recovery mode
Sent from my GT-I9100 using xda premium
I had the gs2 and I was trying to unroot it and I couldn't even get Odin to work because it didn't recognize the phone. So I called samsung and told them that got an update, but after it finish updating it cut off and never came on, and the battery was fully charged. So, if I was you I'll go that route. And good luck
droidstyle said:
search jtag.
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Click to collapse
Could I do the JTAG process MYSELF, or is paying them 60 dollars the only way to solve my problem?
That seems like the only way to fix this, because as of right now I seem pretty much screwed.
Atreux said:
Could I do the JTAG process MYSELF, or is paying them 60 dollars the only way to solve my problem?
That seems like the only way to fix this, because as of right now I seem pretty much screwed.
Click to expand...
Click to collapse
I think you need equipment to do it.
Sent from my SCH-I535 using Tapatalk 2
Note for the future: always a good idea to carry the cheaper (just asurion) insurance if your gonna root and flash. It's $5.18/month. A quick "oops I drove over my phone, or its on the bottom of the Atlantic", and boom.. New phone for a C note.
Sorry for no solution, it's more for others reading post.
Sent from my SCH-I535 using xda premium
mustbepbs said:
I think you need equipment to do it.
Sent from my SCH-I535 using Tapatalk 2
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Click to collapse
annoyingduck said:
Note for the future: always a good idea to carry the cheaper (just asurion) insurance if your gonna root and flash. It's $5.18/month. A quick "oops I drove over my phone, or its on the bottom of the Atlantic", and boom.. New phone for a C note.
Sorry for no solution, it's more for others reading post.
Sent from my SCH-I535 using xda premium
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Click to collapse
This post is ridiculous. Asurion blows, never have had a good experience with them over using 5 phones insured by them. Only ever had 2 crap out on me (hardware-wise. If it was ever software related I did it, and knew exactly how to handle it, but the 2 that were done were spidered screens). They gave me a broken refurbished evo back for the very first phone I ever had that I rooted, rommed, and hacked on for DAYS trying to learn the entire process...all those manhours and they send me a refurbished phone with nothing on it, and a screwed up LCD digitzer...do NOT recommend asurion whatsoever, and will never use them again no matter what carrier I go with.
mikey banner said:
If you can't get into odin mode or recovery then your phone is deffo hard bricked n will be costly to repair mate. Be careful flashing kernels n use odin to do it not recovery mode
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
Why would you use odin to flash a kernel? I use cwm all the time for roms and kernels alike. Odin for radios or to return to stock. Cwm does everything else I need it to do. Same mistake could have been made on a computer guy downloaded two kernels and flashed the wrong one.
OP I am sorry for your loss.
Sent from my SCH-I535 using xda app-developers app
annoyingduck said:
Note for the future: always a good idea to carry the cheaper (just asurion) insurance if your gonna root and flash. It's $5.18/month. A quick "oops I drove over my phone, or its on the bottom of the Atlantic", and boom.. New phone for a C note.
Sorry for no solution, it's more for others reading post.
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
imo insurance fraud is not the right answer. the right thing to do is research then flash, dont flash then research. ofcourse its now standard in america to be bailed out for every mistake we make, so perhaps your right.... I have yet to cave in and accept this kind of mentality.
The profit margins these companies make is ridiculous to begin with. It's not fraud, the only thing that may be considered even close to it is claiming that the phone is missing or damaged beyond repair due to something that was out of your control. Non the less your insurance covers all these avenues twice a year.
In reality, a bricked phone should be covered under insurance, and I'm sure if you have the proper legal knowledge you could argue that further and make them cover it without having to tell a white lie. Insurance is simple, covering a loss. And a loss is technically a brick (that's not open for debate either, that's correct), but there is a loophole they use where they can refuse to honor a claim if they feel to do so (hence modifications).
F that. I pay for insurance, I do my part. Not to mention when I actually signed up for the insurance, I asked the vzw rep if a rooted phone is covered, and his response was exactly this: don't take a chance, smash it up and send it back, or disappear the device.
I do not abuse or condone anything of what I said, I have yet to make a claim, but be assured, if I brick my device after 5 years of carrying ins. I am getting my money's worth out of it.
Sent from my SCH-I535 using xda premium