Hi guys, a few months ago, my friend droped my backpack where I kept my TF300 from about 1 m, an hour later when I tried to use it, it wouldn't boot up. I posted a thread here asking if there was a way to fix it but I didn't realy feel like messing with the hardware and decided to return it to the store I brought it in as I still had my warranty. I was honest and said I dropped it from a realy low height which shouldn't realy damage the device IMO. The store said that we would get three options if the issue wasn't coverd by warranty, they could either fix the problem, send it back to us "in the same state as before" or scrap it. So we waited for about a month before we got a letter saying that the issue wasn't coverd by warranty and that we could either spend 3000 SEK (more than the price of a new device) to replace the motherboard or pay 700 to get it back. The third option wans't there and my mother contacted the store who said that they would send a new letter with new offers. Nothing happned and she contacted the store once more with the same awnser. We still didn't get a new offer and eventually they forced us to pay the 700 SEK to get it back or pay 350 to scrap it since we were promised that they would add the third option. We decided to take it back in the hopes of repairing it.
However, when we got it back, it was wrapped in 3 layers of boubble plastic, which seemed fine until I removed it. The first thing I noticed was that the backplate was loose, and the heatsink had been torn off and was now glued onto the motherboard itself in some weird angle. So much for getting it back in the same state as before. I looked up some guides on how to dissassemble the device and the 2 I found specificaly said not to touch the heatsink (yeay). As far as I could tell the device has no aparent damage that could possibly be caused by dropping it. Removing the heatsink forced me to literally rip the glue off and at the same time damage the tape covering some cables.
After looking at it a bit more, I found some weird things. A ribbon cable in the bottom left corner of the device had some markings on it. (see picture)
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The marking at the top connector seems to say L4 and the marking in the middle seems to say "W". Could this be a sign of where the problem is and is there anything I can do about it. It seems to me like this isn't realy the motherboard (its connected to a separate circuit, the one with the SD card reader on it. But im guessing a motherboard replacement is standard procedure when the device isn't working
Also, before the "service company" ripped off the heatsink and sent it back to me, the device was almost dead, the one sign of life was the battery indicator in the power button aswell as windows detecting the device but instead of the normal "I found a device" sound it played some weird sond that I had never heard before. My guess at this point is that the screen or screen connector is dammaged as this cable looks like it's connecting to the screen.
You should not touch the device any more and go for instance to konsumentverket.se and make a complaint.
Because the company did not follow the agreement, they should replace your device. This is especially because they did more damage to it.
Edit: Also try fairshopping.se and talk to Asus Sverige directly
TheZoq2 said:
Hi guys, a few months ago, my friend droped my backpack where I kept my TF300 from about 1 m, an hour later when I tried to use it, it wouldn't boot up. I posted a thread here asking if there was a way to fix it but I didn't realy feel like messing with the hardware and decided to return it to the store I brought it in as I still had my warranty. I was honest and said I dropped it from a realy low height which shouldn't realy damage the device IMO. The store said that we would get three options if the issue wasn't coverd by warranty, they could either fix the problem, send it back to us "in the same state as before" or scrap it. So we waited for about a month before we got a letter saying that the issue wasn't coverd by warranty and that we could either spend 3000 SEK (more than the price of a new device) to replace the motherboard or pay 700 to get it back. The third option wans't there and my mother contacted the store who said that they would send a new letter with new offers. Nothing happned and she contacted the store once more with the same awnser. We still didn't get a new offer and eventually they forced us to pay the 700 SEK to get it back or pay 350 to scrap it since we were promised that they would add the third option. We decided to take it back in the hopes of repairing it.
However, when we got it back, it was wrapped in 3 layers of boubble plastic, which seemed fine until I removed it. The first thing I noticed was that the backplate was loose, and the heatsink had been torn off and was now glued onto the motherboard itself in some weird angle. So much for getting it back in the same state as before. I looked up some guides on how to dissassemble the device and the 2 I found specificaly said not to touch the heatsink (yeay). As far as I could tell the device has no aparent damage that could possibly be caused by dropping it. Removing the heatsink forced me to literally rip the glue off and at the same time damage the tape covering some cables.
After looking at it a bit more, I found some weird things. A ribbon cable in the bottom left corner of the device had some markings on it. (see picture)
The marking at the top connector seems to say L4 and the marking in the middle seems to say "W". Could this be a sign of where the problem is and is there anything I can do about it. It seems to me like this isn't realy the motherboard (its connected to a separate circuit, the one with the SD card reader on it. But im guessing a motherboard replacement is standard procedure when the device isn't working
Also, before the "service company" ripped off the heatsink and sent it back to me, the device was almost dead, the one sign of life was the battery indicator in the power button aswell as windows detecting the device but instead of the normal "I found a device" sound it played some weird sond that I had never heard before. My guess at this point is that the screen or screen connector is dammaged as this cable looks like it's connecting to the screen.
Click to expand...
Click to collapse
To me, nothing looks out of the ordinary. If you don't care to send it back and wait another month for some more BS that gets you nowhere, then
(1) take pictures of how the tab is right now, file a complaint with the appropriate gov agency with some teeth, write a nasty letter to management holding Asus to its duties;
(2) And (2) follow some guide in a few threads in here, inspect the PC boards for signs of damage, then reseat the cables one by one (touchscreen, lcd, and flat cable connecting touch Board to Mother Board). Be sure to read first then proceed as cautioned as these components are fragile and can be easily damaged. If you run into problems with handling the hardware, don't go it alone. Stop what you're doing and ask for help here first. A delay of a day or two is not gonna hurt, and might spare you tons of headaches.
Thanks for the suggestion, I posted about it on fairshopping.se and we'll see if something happens. You both suggest to get in touch with konsumentverket which is something I will look into aswell.
If that dosn't lead anywhere i'll just have to try and fix it myself.
Related
My kid has my old mytouch 4G. He's a bit rough on phones. The power button started getting hard to activate and then quit. Me, being the wonderful procrastinator I am, hadn't sent it back to tmobile yet. He was locking it with a widget and waking it with the trackpad. (If the battery died we discovered you could wake it by pulling and reinserting the battery while plugged in).
Yesterday, he ran out of gas and started walking to a gas station when he got caught in a downpour. Yeah, his phone got soaked.
Good news, a warm bowl of dry rice overnight saved it. Worked flawlessly (save for the pre-damaged power button of course) .
Bad news, now his water damage stickers are pink.
Somewhat worse news, it/they? were peeling up and he pulled em off.
Absolute worst news, he got some type of firmware update, pulled the battery to replace his sim from a spare junk phone he was using, and now it will not restart with the plugged in battery pull trick.
Soooo, while the phone became 100% operational from the water, we have to send it back for the button. With pink indicators, it'll cost me $130. I don't have the money. I DO have $5 to buy new stickers from ebay. I just need to know exactly where they go.
Would some kind person post some pics of the inside w/o the battery?? All my google searches have failed. My google-fu is weak.
OR, alternatively, is there another way to reboot the phone??
if you're already opening the phone up to replace the pink stickers, why dont you just fix the power button?
edit: i should point out that there are more often than not water indicators inside the phone itself (ie requires disassembly) so replacing the outside stickers may score you a new battery (there's one by the contacts) if they open the phone up you're caught.
There's popping the battery cover off and then there's OPENING up the phone. I used to think they put stickers inside too, but I have thoroughly disassembled 2 (A Behold 2 and a mytouch slide-- both trashed by my kids w/o insurance) and found none elsewhere in the phone.
here ya go, your best bet is just buying them off ebay
looks like kalel33 is right, I added another pic so you dont have to look. only thing is if you open it watch out for that void marker on the screw
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madwolf27 said:
There's popping the battery cover off and then there's OPENING up the phone. I used to think they put stickers inside too, but I have thoroughly disassembled 2 (A Behold 2 and a mytouch slide-- both trashed by my kids w/o insurance) and found none elsewhere in the phone.
Click to expand...
Click to collapse
I can also tell you about at least 5 customers I had talked with who sent in the phone with the LDI inside the battery compartment being fine and they were hit with out of warranty fees because the LDI stickers on the inside were shown liquid damage. So yes, some phones do have the stickers inside too.
In this video I see at least one LDI sticker on the motherboard.
http://www.youtube.com/watch?v=QIKgIxAsANQ
Not to be a jerk, but I believe there is a rule about asking for help in tricking the phone companies like this on XDA. Don't think it's enough for a ban or anything serious, but just a heads up, this thread may be closed soon.
Sent from my HTC Glacier using XDA App
kalel33 said:
I can also tell you about at least 5 customers I had talked with who sent in the phone with the LDI inside the battery compartment being fine and they were hit with out of warranty fees because the LDI stickers on the inside were shown liquid damage. So yes, some phones do have the stickers inside too.
In this video I see at least one LDI sticker on the motherboard.
http://www.youtube.com/watch?v=QIKgIxAsANQ
Click to expand...
Click to collapse
Thanks. It's still worth a shot, the fee tmobile charges is actually less than the deductible asurion does. And they will bill it, I can pay it then, at the moment we raped our bank account for a down payment on a vehicle.
dung8604 said:
Not to be a jerk, but I believe there is a rule about asking for help in tricking the phone companies like this on XDA. Don't think it's enough for a ban or anything serious, but just a heads up, this thread may be closed soon.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
Actually, I don't believe there is. In ANY case, the damage is legitimate and not caused by the subsequent water issue. I can't prove that, so I am looking for an alternative. So I would only be "tricking" them to get what should be done, done.
Hrrrmmm, after viewing the video I may just attempt to repair the button....
*edit* Ordered a tool set off of ebay instead of stickers. Wish me luck!! And Thank you all!
madwolf27 said:
My kid has my old mytouch 4G. He's a bit rough on phones. The power button started getting hard to activate and then quit. Me, being the wonderful procrastinator I am, hadn't sent it back to tmobile yet. He was locking it with a widget and waking it with the trackpad. (If the battery died we discovered you could wake it by pulling and reinserting the battery while plugged in).
Yesterday, he ran out of gas and started walking to a gas station when he got caught in a downpour. Yeah, his phone got soaked.
Good news, a warm bowl of dry rice overnight saved it. Worked flawlessly (save for the pre-damaged power button of course) .
Bad news, now his water damage stickers are pink.
Somewhat worse news, it/they? were peeling up and he pulled em off.
Absolute worst news, he got some type of firmware update, pulled the battery to replace his sim from a spare junk phone he was using, and now it will not restart with the plugged in battery pull trick.
Soooo, while the phone became 100% operational from the water, we have to send it back for the button. With pink indicators, it'll cost me $130. I don't have the money. I DO have $5 to buy new stickers from ebay. I just need to know exactly where they go.
Would some kind person post some pics of the inside w/o the battery?? All my google searches have failed. My google-fu is weak.
OR, alternatively, is there another way to reboot the phone??
Click to expand...
Click to collapse
Try using the pd15img.zip for 2.2.1. If you can get into hboot and flash that RUU you're probably back in action.
Sent from my HTC Glacier using XDA Premium App
Phateless said:
Try using the pd15img.zip for 2.2.1. If you can get into hboot and flash that RUU you're probably back in action.
Sent from my HTC Glacier using XDA Premium App
Click to expand...
Click to collapse
The update completed successfully, he pulled the battery after the update. The phone will not power on because the button is broken. I can't get into anything cause w/o that button, its like a brick Before the update if you pulled and replaced the battery while the phone was plugged into the wall, it would usually power up. sometimes you had to do it a couple of times. I've done it 100 times now if not more w/o success. Computer doesn't see it when usb plugged either. Win 7.
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So, I just got off the phone with Asus. I accidentally broke the charging port in my infinity. It was charging and my son knocked it into the wall breaking the piece of plastic inside the charging port.I'll attach a picture to show the extent of the damage. They want roughly $240 to repair this. Maybe a little more or less. I obviously dont want (and really dont have) the money to fix it right now. And I feel like paying half the cost of the tablet to fix a small piece of plastic is insane.
Has anyone here ever broken their charging port and if so how did you fix it? If you have any suggestions at all id appreciate it. Im pretty good with electronics and was hoping that I may be able to fix it myself.
Sent from my SGH-T889 using xda app-developers app
I had a similar issue on my tf101. smashed the center pins on the port on the tablet. bad deal. I havent done this on the tf700 but thought I would point you in the direction i took on the tf101. I found a rplacement port at asusparts. eu and ordered it. took about 6 weeks to get it. Everything on their site is very cryptic and hard to follow. I would suggest opening it up and removing the port/board to see if there is a part number on it, then search their site for that part number. plus you can visually match it up better this way.
Hope this helps. my tf101 is in great shape now, gave it to the kids
Any luck?
So i have a TF700, one of the charger port pins are bent due to a drop. It will not charge and need to replace the port. so far i have not found the part number anywere on ASUS parts website. as anyone opened a tf700 to see if there is part number and or a way to get one. Have not had the guts to open the tablet until i can replace the part. thanks
Well fixed this, opened the tf700 and bought the ribbon cable. Works great.
Sent from my EVO using xda app-developers app
Me Too
DOC_OZ said:
Well fixed this, opened the tf700 and bought the ribbon cable. Works great.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Where did you get the part? and were there any tricks to fixing it yourself?
I'm in the same boat. The way the port and cable are (badly) designed it looks too easy to break with just a little downward pressure. I'm surprised more people aren't complaining about this. I tried going through Asus ($241/non warranty repair... screw that) and local shops say they can't get the part. I have an email out to asusparts.eu to see if the fpc cable they carry is compatible and whether they can ship to CA.
There have to be more people having the same issue.
TF700 Charging Port Broken
Well , I am in the same boat.. My son tripped on the wire while charging . I am able to charge but Dock is not connecting ( When i connect the dock , nothing happens ) ... guess something is broken in the charging port.
Any pointers where can we source the port replacement ( part numbers ? ) and any instructions ?
I live in Dublin,CA are there any local repair shops i can goto (within 50 miles) ? i dont want to go to Asus ( already unlocked) and they will definitly ask for a fortune .
Ram
OK so yes I will send you a picture of what it looks like when I get off work. The nomenclature is stamped on the ribbon its-self. I bought the "correct" one from Asus and it was not at all for the 700t. I purchased another from a online seller company and it was correct. As far taking it apart not for the faint of heart, you get to test the gorilla glass out to see how strong it is. Look up ifixit, there you will find the needed teardown instruction. So far tablet is fine.
DOC_OZ said:
OK so yes I will send you a picture of what it looks like when I get off work. The nomenclature is stamped on the ribbon its-self. I bought the "correct" one from Asus and it was not at all for the 700t. I purchased another from a online seller company and it was correct. As far taking it apart not for the faint of heart, you get to test the gorilla glass out to see how strong it is. Look up ifixit, there you will find the needed teardown instruction. So far tablet is fine.
Click to expand...
Click to collapse
hi DOC_OZ , Can you please let us know Part which you ordered from Asus & link and the details about "online seller company" you mentioned. I did all the search , and i am not able to find any website which sells them in US.
Thanks, Ram
nramprabhu said:
hi DOC_OZ , Can you please let us know Part which you ordered from Asus & link and the details about "online seller company" you mentioned. I did all the search , and i am not able to find any website which sells them in US.
Thanks, Ram
Click to expand...
Click to collapse
Looks like there is one right here
http://www.ebay.com/itm/ASUS-TF700T...794?pt=LH_DefaultDomain_0&hash=item35c94a2b12
I don't know if the price is good or not but it also looks like it has a manufacturers part number as well.
Brand: ASUS MPN: 08301-00163200
---------- Post added at 07:17 PM ---------- Previous post was at 07:15 PM ----------
Better price. Same part number.
http://www.ebay.com/itm/ASUS-TF300T...870?pt=LH_DefaultDomain_0&hash=item35c6f77546
Jeff
Thanks Jeff.
Ram
Fixed the Charging Port but ....
Thanks all for your pointers and Help .
I have ordered a new Charging Port from www.asusparts.eu and somehow gathered courage to open up and replace the docking port with the help of the tutorial from www.ifixit.com
When I put the tablet together , touch screen was not working . Again took it apart , tried reconnecting the ribbons . When i put it together again , I am able to charge and touch screen also working :good::good::good:.
Then tried connecting the tablet to the keyboard dock, To my horror , tablet is not recognize the dock. But when i connect the charging cable to dock , both dock and tablet are charging ( atleast the lights are on) . :crying::crying::crying:
Ram
sorry for upping this old thread...
I had the same problem and after substituiting the charging port with a new one, now the tablet takes forever tho charge the battery.
I'm using a usb cable plugged to the amazon basic charger (output 5V, 2.1A), but neither the os nor the recovery tells wether the tablet is charging. Nevertheless, if I leave it plugged for some hours it reaches 100%. Battery drains at usual speed, just takes forever to charge. Sometimes the touchscreen is unresponsive too, regardless of the ROM I'm using.
Is there something to do?
:crying:
Please read this lengthy post: Summary, what happened earlier and how I recovered.
My nexus 5 got water damaged. Then I searched XDA threads for water damage repair.
As threads suggest in XDA not to power on device, so I did not turn on the device.
Then I opened up device as it was shown in ifixit.com and I bought toolkit for opening nexus 5. I separated every component except LCD+frame.
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I used hair drier for removing water, after separating each components as shown above. But did not used hair drier for front case (front case: LCD+frame). Then I used rice for soaking excess water from each component (except LCD+frame i.e. front case). And kept my LCD with frame under ceiling fan.
Next day I connected all components, and powered on device.
I can say proudly that I recovered my nexus 5 from water damage
It is working perfectly, I checked CPU-Z app for sensors are working are not. Everything is working perfectly. Device is working perfectly but screen got damaged with water. Some lines was formed on screen. XDA thread suggested that screen is damaged you have to replaced. I used that device for 7-10 days with water damaged screen. Like this in image.
Then I searched for screen replacements in India. Amazon is not supplying or shipping to India. So I have choice only for the LG Service Center.
Then I tried opening LCD which glued to the front housing, I searched for this on YouTube. LCD got removed with that video help. And I tried to remove water from LCD. As seen in video, some paper was in there. I tried with soft towel gently (comes with scratch guard, same as disposable towel).
But something got wrong with that technique. Removed each paper like thing in LCD and removed water from it with soft towel. After that I put that paper like things back in there. But after powering on device, screen got damaged the earlier image was not clear and showing some blurry and lines was created of different color. May be the connection while removing paper like thing got damaged. But device was working perfectly. So I opened the device again and tried to solve this issue. But the issue does not solved and LCD got damaged. Next day alarm was ringing loudly but I cant snooze it or stop it, because nothing there on screen and touch even not working (guessing the dots with pattern lock and snoozing location on screen.)
(I am from India, I will mail this whole issue with Google also.)
I don't remember now whether I set up 2 alarms, wake up alarm was there and evening alarm was there 18.00 (I got to know this when that 18.00 alarm was ringing). So last option was going to LG Service Center and replace screen. I went there, showed up N5, told that it got damaged with water and tried removing with myself device was working, but screen got damaged. They told me screen replacement cost with front housing with damaged antenna cost (rs 8051 ). I agree to proceed replacement. I heard my mobile was ringing loudly not in front of me. I don't know why they wasted 15 minutes from when I heard the ring. After replacing everything (not in front of me.). They told me that "Screen is not showing anything, there might be motherboard problem. You need to replace motherboard also". I was totally shocked with there comment. I told them "Motherboard is working fine, I used this mobile with damaged screen around 7-10 days". They told me if your mobile is in warranty ask for hardware (motherboard). I think they are totally stupid service provider, who don't know anything about repair. Morning it was ringing as wake up alarm was set up earlier. And there was just LCD problem. They should replace only LCD and front housing.
I bought nexus 5 (32GB) from Google play store for 32999 rs (India). I don't know whether hardware policy applicable for it and specially for India. But got 1 year warranty with it. But I "rooted" my device running "stock rom (4.4.4) with TWRP recovery" and installed "xposed installer". I think hardware policy is gone as boot loader is unlocked.
May be their LCD was not working which they replaced with my n5's LCD. After leaving the service center, on evening alarm was not ringing at 18.00 as earlier it was used to ring. I tried charging my mobile and next day evening still alarm was not ringing. I think they replaced my motherboard with faulty one or they deleted alarm after replacing screen. I will definitely mail this issue with Google.
My questions starts from here:
Before answering it please read above scenario:
1. How do I find my hardware is working or not?
2. How can I check they replaced my hardware with their faulty hardware or not?
3. Where I can buy new LCD + Digitizer with front housing?
4. Is Google provides replacement (with cost) for LCD + Digitizer with front housing?
5. Can Google provide replacement for my motherboard? Is it in warranty as per Google?
6. Where I can complaint about LG service center to Google?
7. How I can recover my files from nexus 5?
(I usually cut paste all the things, but this time I forgot to do so and this is costing me big.)
8. How can I check other components are working fine or not?
9. Anyone from India opened up device for fun, can you check my nexus 5 with your screen? I will be thankful to you. (Mumbai, India). Please message me in.
Buying new mobile is not solution, as I said above "it is working fine only screen problem" all that before going to LG service center. My important data like some photo and pdf, doc, ppt files. How to get that back. I know that I can replace screen but from where, and who will give me his N5 LCD for testing my device?
Hi,
You've already posted this in your device section.
Please note:
> General discussion > XDA Assist > The Purpose of XDA Assist [Please Read]
XDA Assist is here to help members navigate the site, not for support.
Thank you for understanding, thread closed.
I'm pretty disappointed. I was in Whistler about a month ago and using the phone around the pool. I didn't submerge it but it leaked and condensation got into the phone. Additionally, the phone has been exhibiting significantly poor speaker phone.
Subsequent to developing those issues, the phone got a very tiny crack in the corner from a drop. I sent the phone in for repair on the water issue and the speaker phone and the repair centre simply sent it back and denied servicing. Does anyone have any tips or ideas for getting servicing? I'm not looking to replace the display, simply the issues that are unrelated.
Thank you.
Can you take a picture of the small crack?
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As you can see the cracks are tiny. And while I'm sure they won't believe me they actually happened after.
Thanks.
Even small cracks can damage the phone, because it is not water proof anymore. And that could be the reason for your other display unrelated problems.
Take a look at the teardown:
https://de.ifixit.com/Teardown/Sony+Xperia+Z3+Teardown/30464
I'd have gone with this route:
Get the display replaced by a Sony service partner. Usually you get your warranty back after that.
Send your phone in for another repair, if those problems still exist.
But I guess it is too late now.
You can get your phone repaired, but you will have to pay for that.
They are re-assessing for me.
I don't believe the water went into the phone through the front panel. I saw this because those cracks didn't exist at the time (they will not believe me). But secondly, the phone tells me the flaps are open through the software even though they are closed.
If they still deny, I will invoke a mandatory arbitration (per their contract) and see if they'll replace my phone. I am a lawyer, so I have some legal prowess. Nothing really to lose and their cost to pay their lawyers to respond will greatly outweigh the cost of repair. I will swear, under oath, that the cracks were subsequent to the damage.
mfpreach said:
But secondly, the phone tells me the flaps are open through the software even though they are closed.
Nothing really to lose and their cost to pay their lawyers to respond will greatly outweigh the cost of repair. I will swear, under oath, that the cracks were subsequent to the damage.
Click to expand...
Click to collapse
Well for the first part:
That's because your phone is not sealed anymore. Probably because of your cracks in the screen.
Look, you have a glue frame that seals your phone. If you have some cracks in the glass, the glue won't be able to seal your phone anymore and water can get inside of your phone now.
https://www.replacebase.co.uk/sony-...hesive-glue-frame-gasket-set-original-7477-p/
--> Phone damaged
Sony denies the repair because they believe that is what happened. And I don't think you can proof the opposite, so you might be in a bad position.
I'm no lawyer, but you decide how much of your time is worth it
I can understand your position mate, I just don't think that you have a good chance
Thanks for your response.
Litigation is about a cost/benefit analysis. I am banking on that if I seek arbitration (as per their contract), that they will determine that the cost of arbitration vastly outweighs the repair to my phone which will probably be to them very little and they will simply repair it in good faith to me. Maybe I am wrong but I will make them work for it too, I will seek disclosures and all kinds of things under their contractual rules to drive their litigation cost up. I think they are used to simply denying things and people living with it, I have no problem commencing action against them.
They need to provide me with more substantial evidence as to their reasons for denying, not simply sending it back with arrow tape on it. Also they need to justify the reasons for denying other issues such as a poor microphone; maybe its related to water, maybe not, but that hasn't been substantiated.
To update the situation Sony has agreed to replace the phone after I escalated to higher levels.
This is why I would be absolutely absurd to repair the phone and then send it in for replacement you must try at least to escalate the problem first
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Just an update. I have received a replacement phone and everything is good now.
It took me a very long time to get the replacement because of problems with sony (different problem) but I did eventually get one.
So my experience with the device has had its ups and downs. Truly I do love it, was looking for a good replacement of my Pebble Time which its at the end of its age basically but still functions great after almost 3 years. There is one issue I've come across and its dealing with the display and water leaking. So I've had 2 devices and both failed roughly 1-2 months of use. Right now on my second RMA of the device, 1st one actually got credit to get a new one.
Device one... was going good and started noticing streaks on the screen, green type. Eventually went to full out extreme brightness of the display and the unit got very very hot. Even charging would lead to insane temps coming from the unit for even a very short period of time. This one was contributed to water penetration into the device some how... I was able to RMA it and get a credit back. Figured it was just a fluke and got another device. Device 2 lasted a shorter period of time and failed in a different way but still dealing with the display. From white streaks across the display to full out white screen with odd brightness again. Again from what I can tell its dealing with water leaking issue... its in process now so we'll see.
Now that being said, if it was really water issue... the device is meant for the water! Swimming, Diving, Showers, etc. Its rated for that on the device (50m depth), which so happens to be similar to my Pebble Time which I've never had an issue with. Even staying that, first one I did swim with it and rinsed it off after, the second one if it got wet it was from washing my hands! Samsung's quality control screwed it up for the Fit2 Pro's?
Curious anyone else experience with this device?
Deathman20 said:
So my experience with the device has had its ups and downs. Truly I do love it, was looking for a good replacement of my Pebble Time which its at the end of its age basically but still functions great after almost 3 years. There is one issue I've come across and its dealing with the display and water leaking. So I've had 2 devices and both failed roughly 1-2 months of use. Right now on my second RMA of the device, 1st one actually got credit to get a new one.
Device one... was going good and started noticing streaks on the screen, green type. Eventually went to full out extreme brightness of the display and the unit got very very hot. Even charging would lead to insane temps coming from the unit for even a very short period of time. This one was contributed to water penetration into the device some how... I was able to RMA it and get a credit back. Figured it was just a fluke and got another device. Device 2 lasted a shorter period of time and failed in a different way but still dealing with the display. From white streaks across the display to full out white screen with odd brightness again. Again from what I can tell its dealing with water leaking issue... its in process now so we'll see.
Now that being said, if it was really water issue... the device is meant for the water! Swimming, Diving, Showers, etc. Its rated for that on the device (50m depth), which so happens to be similar to my Pebble Time which I've never had an issue with. Even staying that, first one I did swim with it and rinsed it off after, the second one if it got wet it was from washing my hands! Samsung's quality control screwed it up for the Fit2 Pro's?
Curious anyone else experience with this device?
Click to expand...
Click to collapse
Same here. After 2 months of use , the HR monitor stopped working and it was discharging fast, the second day, after pool it became unresponsive and died.
The service unit replaced the pcb and the battery and sent it back. Worked fine for 2 days and it took water damage again. They repaired it again, came back, worked for one entire hour of swimming. Not mine got replaced but I just want my money back at this point.
That 5atm waterproofing is obviously BS
Sebi673 said:
Same here. After 2 months of use , the HR monitor stopped working and it was discharging fast, the second day, after pool it became unresponsive and died.
The service unit replaced the pcb and the battery and sent it back. Worked fine for 2 days and it took water damage again. They repaired it again, came back, worked for one entire hour of swimming. Not mine got replaced but I just want my money back at this point.
That 50atm waterproofing is obviously BS
Click to expand...
Click to collapse
Least mine isn't getting sent back. Totally called it, UN-repairable. Totally agree that the 50ATM is BS on the device.
Curious how the the new watch is going for the 50ATM as well.
Deathman20 said:
Least mine isn't getting sent back. Totally called it, UN-repairable. Totally agree that the 50ATM is BS on the device.
Curious how the the new watch is going for the 50ATM as well.
Click to expand...
Click to collapse
I'm reluctant in buying Samsung gear again. Although the The gear sport looks promising. I'll hang on to this one till I get my money back and wait for more wear os options to appear.
I'm pretty sure this one takes water through the small sensor holes or maybe on button presses while submerged.
Shame. It could've been a perfect all in one device.
Sent from my XZ Premium using XDA Labs
Deathman20 said:
Least mine isn't getting sent back. Totally called it, UN-repairable. Totally agree that the 50ATM is BS on the device.
Curious how the the new watch is going for the 50 Meters as well.
Click to expand...
Click to collapse
Correction mine did get sent back and now I'm talking to their support group. Not only was it not repaired because of "water damage" (no kidding) but they actually cracked the casing on my device on the bottom edge putting it back together or taking it apart. 5ATM (50 Meters), ha, more like can't last in the sink, rain might even do the device in.
I'd be really curious of their other devices, like mentioned the sport, or even the new Galaxy Watch which, has the same specs. Maybe not as small around the frame would help it out but I'd be really cautious. Yes I'd have to say that myself I'll be waiting to see other options and its sad I really do like the device and want to but this is just ridiculous.
My gf2 pro was more than 20 times in a swimming pool (I'm using it regularly for a swimming) and no problems of any kind! Only thing I don't like is impossibility to choose pools shorter than 25m in native samsung health app so I have to use speedo aplication.
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