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Help!!! after hard spl intalation htc raphael doesn't respose!!!

Please help me guys . I tried to flash my phone. I conetcted the phone with active synch then on compiuter start the hard spl exe. Then i wait 2 minits and on my computer screen pop up new window and there write coz error 260. So then i dosconect the usb from pc , pick up the phone baterry wait 3 second then put battery to the phone but still doesn't response. I can push tur on button or reset button . But nothink!!!! please help what i need to do?

Before you flashed, you did make sure that you installed Microsoft .NET Framework 3.5 (mentioned in that same post)
Did any of the following happen?
*DO NOT start another process while the flashing process is taking place*
*DO NOT click off of the status bar... Let it stay in the foreground*
*DO NOT let the Screensaver activate*
(any of these can lead to a bad flash and possibly brick your phone)
Click to expand...
Click to collapse
If so, then you have possibly bricked your phone, my friend
Also, did you wait for it to sync and can you enter bootloader? Hold the volume down key and press the power key/reset button and release the volume down key when you see the multi-color screen.
Additionally, you should be able to remove all cards and your battery and be able to get into bootloader mode by holding the volume down key and connecting to your computer.

R^7Z said:
Additionally, you should be able to remove all cards and your battery and be able to get into bootloader mode by holding the volume down key and connecting to your computer.
Click to expand...
Click to collapse
I tried now to do it i insrt usb to pc and pocket pc then hold volume down key. But nothing. Mayby you have skype i wna to comunicate with you faster. And maybe you can help to me wat can i do now. Thx for answering

How long did you hold the volume down key? I have to wait at least 2 - 3 seconds from when I connect the cable to my device as I have the USB cable already connected to my PC. In other words, hold the volume key down while you are doing all of this, till you see the multicolor screen.

i can hold it 3 or even 6 minits. but you say something about the colours. when i install the spl with synchronization my phone just like died. i dont know wats hapen. and now i dont see any colours on my phone screen. now the screen is black.when i put battery in my phone about after 3 hours my phone back a litle worm. i dont know what to do.

That sounds like you bricked it. Sorry to hear but if you are positive that you did everything as the post I linked you to, mentioned, then it should work. I'm not sure where the process stopped working for you but perhaps you can try retracing the steps? Although, it does sound like you missed a step and now you're phone is bricked. I'm also not sure if you understand what I am saying or asking you to do but I guess if it isn't working, it just isn't working?

Synchronized Well I just shook my phone and the program's EXE file in the SPL. and then there shook far, far away and then threw away so that you do not click anything, not combine any other program. I do and do it. I've been waiting for. Then I look at my phone screen and blacked everything. Then dropped onto a computer error 260th And I do not know what I can do. It does not RESPOND at all. Even though I tried hard reset but still nothing happens. Maybe I should try to flash the phone to make a micro sd? Once uploaded there y card and then pressing a few buttons to be there? Extend the writing maybe?

I'm not 100% sure this will work unless you have HARD-SPL flashed to your device; which is where we stalled out the last time.
Once you have the stock ROM, rename it to RAPHIMG.nbh. Copy just that file to the root of your microSD (preferably a FAT32 formatted microSD but not required). Then, remove the SIM and hold the volume down key while you press the reset button and continue to hold the volume down key till you see the onscreen instructions. According to THIS post, this method should work for flashing a ROM. I am am not able to really say for sure that it does as I never really used or had to use the microSD flashing option.

This doesn't work to maybe i can somehow reinstall the original htc touch pro soft?

The only OTHER way would be through USB from bootloader but if you find it difficult to get that far, I don't know how else to help you my friend.

Maybe you can write a detail lession how can i do this? how can i louch that bootloader . Please help i realy need your help

Try it this way exactly:
Remove your battery, SIM and microSD. Now plug your USB cable to your device (not the computer). Hold the volume key down and plug the other end of the USB cable to your computer and wait till the multicolor screen comes up. If you do not see the multicolor screen, this may be an indication that the USB cord may be messed up (try another in this case), it may be the USB port (try another in this case) OR worse case senario, your phone is just plain bricked my friend...
Additionally, you may need to try another computer.
Once you get into bootloader we will need to go ahead and get hard-spl onto your device.
First, let me know when you get to the bootloader screen...

This doesn't work to ;(((((((((

I don't know what to say, it is sounding more and more like you've bricked your phone. Have you tried another cable / another USB port / another computer?

So, which raphael do you have? CDMA or GSM? And which hard spl did you flash: CDMA or GSM? And did you flash the raphael hard spl, or did you do something like flash the diamond hard spl (or the unlocker)?
If soft resetting the phone doesn't bring it back, then it's probably bricked. I have a feeling you flashed the wrong bootloader for the device.

so if i bricked my phone. No i can just throw it to the dump. or maybe i i send this phone to the repair shop. Maybe they gona repair it?

So, what bootloader did you flash, and what model do you have? If it's the wrong combo, I guess you could sell it on ebay for spare parts. You're not likely to get it fixed.

i have t-mobile mda htc touch pro. and i tried to flash it with Raphael_VZW_HSPL_035

My friend, if you flashed that to your phone, your phone is now bricked from what I can tell. T-Mobile is GSM, that HSPL looks to belong to Verizon which is CDMA. I could be wrong but if you failed to read, then obviously you really didn't need to do it. :enter sad face of choice here:

It's dead. Just put it up for sale on ebay; someone may give you 20-50 bucks for it.

[Q] SGS+ defect

Hello people!
I've bought SGS+ 2 days ago. It has a strange problem that doesn't the phone hard to use, but I'm afraid that there is something wrong with hardware and I'd like to hear your opinion.
What is the problem?
1.Turning on: When I push and hold the power button on the screen shows a baterry and it looks like it is charging, but there is no charger plugged in. Then I have to press power button once more to get the right boot to android OS.
2. Battery icon behaviour: After the android OS boots I see that the battery icon has a lightning sign on it like it is charging but its not. Same thing appears in Settings->About phone. It shows charging(USB) or charging(AC). Battery usage is always shown as 0 sec and:
-100% for the screen
or
-nothing
or
-lot of processes including android OS twice(one with 38% and the other one with 12% etc.)
3.Samsung Kies mode automatically on: After first boot The phone behaves very strange, it opens MTP Application every 1 second as well as it running Multimedia scanner everytime. I tryed to change mode for Mass storage in USB settings but it says I have to plug out USB cable(but it is not plugged in).I need to reboot my phone and then Samsung Kies mode turn itself on only once and behaving like it connects to the computer when I press home button I can use phone normal then but battery still looks like it is chragining.
4.Wi-Fi strange behaviour: I can connect to Wi-Fi but then in the broswer when I want to browse the site before it starts to load an error shows up "There is no internet connection" and I have to options [Settings] or [OK]. Whatever I choose Page will load it self and I can browse it. After choosing another page I have to press OK again and this pop up window shows before loading every single page.
What did I try to do?
I used ODIN to install the newest original 2.3.6 ROM(only one file tar.MD5). I got it done but problem is not solved(expect the one thing:when I turn on the phone in this clear 2.3.6 ROM there is no need to push the power button twice, the battery doesnt shows up at the start of booting like it was in branded 2.3.6 from PLAY all the others problems are still here)
My "fears":I'm afraid that there is something wrong with the phone hardware itself. I want to try to root the phone and install CM9 or 10 in hope it will solve the problem.
My question is could you tell me what can be wrong with my phone and if a repair service will repair my phone. I have the receipt but my warranty has no stamp etc. If its needed I can do a short video and put it on YT so you can see the problem on your own eyes.

Try to wipe data/factory reset, wipe cache, wipe battery stats and wipe delvic cache accessing the recovery mode. You can access the recovery mode by switching on the phone by pressing and holding vol-up and power button. Hope it helps.
Thank you
Sent from my GT-I9001

unfortunately I did this already and still nothing. There is also a strange bug that Ive seen few hours ago. If I plug in USB cable or charger only to the phone(not to computer etc)the phone will stop freaking out and everything works fine then but I dont want to keep my phone with usb cable or charger sticked to its mini USB port.

T4underbolt said:
unfortunately I did this already and still nothing. There is also a strange bug that Ive seen few hours ago. If I plug in USB cable or charger only to the phone(not to computer etc)the phone will stop freaking out and everything works fine then but I dont want to keep my phone with usb cable or charger sticked to its mini USB port.
Click to expand...
Click to collapse
Then it would be better if you get your phone to the nearest samsung service... It may be a hardware defect.
Sent from my GT-I9001 using xda app-developers app

[Q] P3113 black screen continous reboot the battery charge but can randomly turn off

Galaxy tab 2 7 P3113. Actual ROM: pacman based on android 4.2.2. ROM used when it first failed was a 4.1.2 stock based rom for P31xx).
i never dropped the tablet. the problem started after connecting to the pc for transfering photos.
it simply shutdown on connect and when this happen the device stay off even when i use the power button. cant use recovery or go in download mode. the only way to start the system is to use wall charger and the recovery or download mode buttons when the batterie icon started to show the charge animation. the date and time reset. i can disconnect the charger and use the device for some time but can randomly go black (no power) and the same thing happen... cant use power button or go in recovery or download mode. when the device work i can shutdown, power up and reboot normaly until it happen again.
seem to be a problem related to battery power. the battery charge and keep charge like it should, can be a problem between the battery and the board or maybe a failure of the board itself. (i know date reset on pc because there no power to keep in memory. seem to be the same on this tablet.) sd data is fine. i ask here in case it can be solved by other way than returning the device or open it.
was using a custom rom when the problem started. i tryed some other rom with full wipe with no effect.
i have seen similar issue but in my case the battery actualy charge to 100% and keep his charge normaly.
any idea how to fix this? if the only option is a return to ssamsung for repair i would like to know the step required.
note: when it fail and the device is connected to pc i ear constant connect/disconnect sound from pc and it look for omap4430 driver.

mathieuraza said:
Galaxy tab 2 7 P3113. Actual ROM: pacman based on android 4.2.2. ROM used when it first failed was a 4.1.2 stock based rom for P31xx).
i never dropped the tablet. the problem started after connecting to the pc for transfering photos.
it simply shutdown on connect and when this happen the device stay off even when i use the power button. cant use recovery or go in download mode. the only way to start the system is to use wall charger and the recovery or download mode buttons when the batterie icon started to show the charge animation. the date and time reset. i can disconnect the charger and use the device for some time but can randomly go black (no power) and the same thing happen... cant use power button or go in recovery or download mode. when the device work i can shutdown, power up and reboot normaly until it happen again.
seem to be a problem related to battery power. the battery charge and keep charge like it should, can be a problem between the battery and the board or maybe a failure of the board itself. (i know date reset on pc because there no power to keep in memory. seem to be the same on this tablet.) sd data is fine. i ask here in case it can be solved by other way than returning the device or open it.
was using a custom rom when the problem started. i tryed some other rom with full wipe with no effect.
i have seen similar issue but in my case the battery actualy charge to 100% and keep his charge normaly.
any idea how to fix this? if the only option is a return to ssamsung for repair i would like to know the step required.
note: when it fail and the device is connected to pc i ear constant connect/disconnect sound from pc and it look for omap4430 driver.
Click to expand...
Click to collapse
Seems to be a hardware prob so take it to samsung

qazmed said:
Seems to be a hardware prob so take it to samsung
Click to expand...
Click to collapse
ok thank you, will try to restore stock firmware for warranty.
is there a way to return it without using samsung web site? the site dont work very well (the menu are empty but required in step 2... refresh dont change anything) also it always show an error when i enter the device serial number. (the one printed behind the device and the one show in os.
noticed that when it connected to wall the system work and stay on... seem to be the battery itself or the connection to the battery. anyway it on waranty, im better to send it to samsung.

mathieuraza said:
ok thank you, will try to restore stock firmware for warranty.
is there a way to return it without using samsung web site? the site dont work very well (the menu are empty but required in step 2... refresh dont change anything) also it always show an error when i enter the device serial number. (the one printed behind the device and the one show in os.
noticed that when it connected to wall the system work and stay on... seem to be the battery itself or the connection to the battery. anyway it on waranty, im better to send it to samsung.
Click to expand...
Click to collapse
ok , another thing... i tried to connect it to my pc this time it work and i was able to transfer stuff to it. i unpluged and pluged again, no failure... the only thing i did was a few gentle tap on the back of the device to see if it was related to a bad connection to the battery. i also did a factory reset. will see if the device can stay unconnected without failure. anyway i have to wait for samsung reply.

mathieuraza said:
ok , another thing... i tried to connect it to my pc this time it work and i was able to transfer stuff to it. i unpluged and pluged again, no failure... the only thing i did was a few gentle tap on the back of the device to see if it was related to a bad connection to the battery. i also did a factory reset. will see if the device can stay unconnected without failure. anyway i have to wait for samsung reply.
Click to expand...
Click to collapse
ok plus if u can use triangle away so that samsung wont discover u voided ur waranty

qazmed said:
ok plus if u can use triangle away so that samsung wont discover u voided ur waranty
Click to expand...
Click to collapse
oh yeah, thank a lot forgot that part even if it fail again i can recover it temporally and use triangle away.
weird, still no failure everything work normaly... it unpluged since my last post.
have this problem since 4 days without any change, usualy when i recover it fail after 15-30m unpluged.

mathieuraza said:
oh yeah, thank a lot forgot that part even if it fail again i can recover it temporally and use triangle away.
weird, still no failure everything work normaly... it unpluged since my last post.
have this problem since 4 days without any change, usualy when i recover it fail after 15-30m unpluged.
Click to expand...
Click to collapse
it looks like u did some magic tapping on the tab. btw am sure it hardware

qazmed said:
it looks like u did some magic tapping on the tab. btw am sure it hardware
Click to expand...
Click to collapse
yes, im sure your right. it good that i can use it until i have to send it for repair/replacement. thank you for reply

Need Help with my J7 - Will no longer boot.

I have a Samsung Galaxy J7 and there is no ROM on it. It had TWRP installed and working, but today it stopped booting. If I push the power button
nothing happens like the battery is dead. I went ahead and bought a new OEM battery and put it into the phone. I plug in the charger and for a
few seconds, the black screen shows a battery in the middle with a lightning bolt. Then it goes back to black ... I let it charge overnight but when I
go to turn it on, it still does nothing. no matter how long I hold the power button, nothing happens. I tried power + home + Vol and still nothing.
Just a black screen and no LEDs light up. Nothing ... if I plug it back into power the battery icon shows again in the middle of the screen with a
lightning bolt, then goes back to black.
What could this mean ?? Is there anything I can try ? the phone was booting into twrp just fine until today.
Please help !!

Thibor69 said:
I have a Samsung Galaxy J7 and there is no ROM on it. It had TWRP installed and working, but today it stopped booting. If I push the power button
nothing happens like the battery is dead. I went ahead and bought a new OEM battery and put it into the phone. I plug in the charger and for a
few seconds, the black screen shows a battery in the middle with a lightning bolt. Then it goes back to black ... I let it charge overnight but when I
go to turn it on, it still does nothing. no matter how long I hold the power button, nothing happens. I tried power + home + Vol and still nothing.
Just a black screen and no LEDs light up. Nothing ... if I plug it back into power the battery icon shows again in the middle of the screen with a
lightning bolt, then goes back to black.
What could this mean ?? Is there anything I can try ? the phone was booting into twrp just fine until today.
Please help !!
Click to expand...
Click to collapse
Flash stock rom latest with odin

Charge the batteries outside of the phone, with a standalone charger first.

sandeepkumar0153 said:
Flash stock rom latest with odin
Click to expand...
Click to collapse
Mmm ok I can try, I am very new with this phone, but have much experience with Odin and flashing, could you please point me to
the Stock ROM I should use?
Will this one be ok to try ? https://forum.xda-developers.com/galaxy-j7/j700t-development/rom-optimum-stock-v1-fullofhell-t3701168
Thank you so much ...
PS...( dodo224 ) I do not have a standalone charger to charge with so I can not try that method of charging. I will try Odin tho.

Thibor69 said:
Mmm ok I can try, I am very new with this phone, but have much experience with Odin and flashing, could you please point me to
the Stock ROM I should use?
Will this one be ok to try ? https://forum.xda-developers.com/ga...ment/rom-optimum-stock-v1-fullofhell-t3701168
Thank you so much ...
PS...( dodo224 ) I do not have a standalone charger to charge with so I can not try that method of charging. I will try Odin tho.
Click to expand...
Click to collapse
I dont have that phone so cant suggest you any roms, just make sure its stock and latest. Also i doubt that its a battery issue as a brand new battery has some charge which should have turned on the phone when you tried.

you can download your stock rom here: https://www.sammobile.com/firmwares/
download the latest one.

sandeepkumar0153 said:
Flash stock rom latest with odin
Click to expand...
Click to collapse
Hi -
I am a bit confused ... how can I flash anything if the phone will not turn on ? I can't even use Odin. If I push the power button on the phone
nothing happens. The only action I ever see is when I plug in the power cord to the phone, for about 5 seconds a big picture of a battery
with a lightning bolt through it, then the screen goes black again.
Thoughts please ???
Thank you
PS. I have tried different chargers and different batteries, but still the same result's.

Thibor69 said:
Hi -
I am a bit confused ... how can I flash anything if the phone will not turn on ? I can't even use Odin. If I push the power button on the phone
nothing happens. The only action I ever see is when I plug in the power cord to the phone, for about 5 seconds a big picture of a battery
with a lightning bolt through it, then the screen goes black again.
Thoughts please ???
Thank you
PS. I have tried different chargers and different batteries, but still the same result's.
Click to expand...
Click to collapse
Since you're new, have you tried pulling the battery, putting it back, then holding power, home, and volume down buttons simultaneously? It wasn't clear if that was the problem with using Odin or not.

Thibor69 said:
Hi -
I am a bit confused ... how can I flash anything if the phone will not turn on ? I can't even use Odin. If I push the power button on the phone
nothing happens. The only action I ever see is when I plug in the power cord to the phone, for about 5 seconds a big picture of a battery
with a lightning bolt through it, then the screen goes black again.
Thoughts please ???
Thank you
PS. I have tried different chargers and different batteries, but still the same result's.
Click to expand...
Click to collapse
If you have usb debugging on, there might be a way to reboot system in download mode. Its tricky But it works i guess. Try to Google some thing about soft brick. Im busy with work so not checking xda quite often. Sorry and good luck

sandeepkumar0153 said:
If you have usb debugging on, there might be a way to reboot system in download mode. Its tricky But it works i guess. Try to Google some thing about soft brick. Im busy with work so not checking xda quite often. Sorry and good luck
Click to expand...
Click to collapse
Hi again -
first off Yes I have tried power-vol-home but again nothing happens. No screen. Just black. The ONLY TIME the screen comes on is if I put the charger into the phone..the screen ONLY comes on for 5 seconds displays the battery and shuts OFF. I have NO ROM / NO TWRP. . it is all gone. I had TWRP but if its there I cannot boot to it. No fast download / download / recovery nothing happens, only the battery ICON for 5 seconds. I have tried three batteries and none of them will help. It will NOT charge either.
Also Sandeepkumar - sorry I was not clear. There is NO OS. No Rom. So there is no way to turn on usb debugging. Please help ! If you have any other ideas, or you need any more info from me
Thanks again all !!
PS... Just so you all know, It was ALL working prior to this. It was rooted/TWRP/Custom ROM ... all fine. Then I deleted ROM/OS by mistake from TWRP, then this all happened

Thibor69 said:
Hi again -
first off Yes I have tried power-vol-home but again nothing happens. No screen. Just black. The ONLY TIME the screen comes on is if I put the charger into the phone..the screen ONLY comes on for 5 seconds displays the battery and shuts OFF. I have NO ROM / NO TWRP. . it is all gone. I had TWRP but if its there I cannot boot to it. No fast download / download / recovery nothing happens, only the battery ICON for 5 seconds. I have tried three batteries and none of them will help. It will NOT charge either.
Also Sandeepkumar - sorry I was not clear. There is NO OS. No Rom. So there is no way to turn on usb debugging. Please help ! If you have any other ideas, or you need any more info from me
Thanks again all !!
PS... Just so you all know, It was ALL working prior to this. It was rooted/TWRP/Custom ROM ... all fine. Then I deleted ROM/OS by mistake from TWRP, then this all happened
Click to expand...
Click to collapse
right, so now what we need to do is , connect your phone to computer while the device manager is opened on it. that way we can check if computer recognises the device in any mode. if it shows something in usb section then maybe we can look for a way to bring the phone in download mode or some other mode.

sandeepkumar0153 said:
right, so now what we need to do is , connect your phone to computer while the device manager is opened on it. that way we can check if computer recognises the device in any mode. if it shows something in usb section then maybe we can look for a way to bring the phone in download mode or some other mode.
Click to expand...
Click to collapse
Hi again - Thank you so much for helping me out here. I am lost without my phone OK - I have done as you asked and when I plug it in nothing happens. Win10 does not see it at all. If I plug in my wife's iPhone Win10 see's her phone, but yellow ! is showing over her device. I have never installed drivers for her iPhone.
Again thank you for help !! I await patiently your reply. :good:

Thibor69 said:
Hi again - Thank you so much for helping me out here. I am lost without my phone OK - I have done as you asked and when I plug it in nothing happens. Win10 does not see it at all. If I plug in my wife's iPhone Win10 see's her phone, but yellow ! is showing over her device. I have never installed drivers for her iPhone.
Again thank you for help !! I await patiently your reply. :good:
Click to expand...
Click to collapse
Okay, we must not check this pc for the device, open device manager using windows + X. Then selecting device manager from that black menu that pops up. Inside device manager, look for the list of usb devices, it should be near the end of list. Now when you plug a usb, you either see usb mass storage device or you see unrecognised device. Check what happens when you plug the phone and battery sign shows up

sandeepkumar0153 said:
Okay, we must not check this pc for the device, open device manager using windows + X. Then selecting device manager from that black menu that pops up. Inside device manager, look for the list of usb devices, it should be near the end of list. Now when you plug a usb, you either see usb mass storage device or you see unrecognised device. Check what happens when you plug the phone and battery sign shows up
Click to expand...
Click to collapse
Ok, I first checked device manager while I plug in a flash drive and it shows the flash drive ( see picture ) --- Next I pluged in the phone and battery and nothing happens. Device manager doesnt change or
show the phone at all. ( See the pic ) ..
What next
Thank you !!

Thibor69 said:
Ok, I first checked device manager while I plug in a flash drive and it shows the flash drive ( see picture ) --- Next I pluged in the phone and battery and nothing happens. Device manager doesnt change or
show the phone at all. ( See the pic ) ..
What next
Thank you !!
Click to expand...
Click to collapse
Okay, so if the phone doesnt show up in device manager then i guess there is nothing that we can do. I have ran out of ideas. Maybe its time to send it to customer support.

As you're trying all this, is your battery fully charged?
Sent from my SM-J700F using Tapatalk

sandeepkumar0153 said:
Okay, so if the phone doesnt show up in device manager then i guess there is nothing that we can do. I have ran out of ideas. Maybe its time to send it to customer support.
Click to expand...
Click to collapse
Oh ... Well I assume it doesnt show because it is not turned on. I guess my only option is to get a standalone charger and charge the battery then try again ,,,
Other than that .. IDK.
thanks anyway .

Thibor69 said:
Oh ... Well I assume it doesnt show because it is not turned on. I guess my only option is to get a standalone charger and charge the battery then try again ,,,
Other than that .. IDK.
thanks anyway .
Click to expand...
Click to collapse
I hope you get the device working. Good luck and please share what happened.

FYI I charged the battery in a universal charger, now phone boots fine. Battery was just too low to take a charge from phone.
Thanks again

Phone dosen't turn on,help!

Hello there,i am new out here and my native language isn't english so i am saying sorry by now.
My A7 2018 rested on my desk,with 10% battery,and suddently the phone shuts down.It has happened to me before,but somehow i was able to turn it on and didnt have problems since.
Sometimes the phone's battery ran out fast when it was like 30%.
I plugged in the charging cable and it showed me a charging-logo-like thing but i cannot post any links here since i am new.
I thought i drained out the phone's battery and i let it rest and charge for like 30 minutes.
I did a force boot thing where u hold the down and power buttons for 20 seconds but nothing happened.
Sometimes the phone turned on but closed back on at the booting where it showed powered by android.
I plugged in the phone into my computer and into device manager at other devices it showed me exynos7885.Usb debugging is off if that helps.
I called samsung support and they have told me to bring it in for warranty at my phone carrier where i brought it from but i can't bring it in because it is scrached and the camera back glass is cracked so it dosent meets the requirements for my warranty.
I have all my photos,phone numbers,conversations and passwords on it so please help because i didn't back them up!!!(lesson learned)
Please help!!!!

Try reflash stock rom with odin. As you cant get into download mode. You may have to use fastboot to boot into download mode.

its so easy, go to odin mode and make sure that you've already downloaded the stock rom and use odin for flashing. If you dont know how to use just search it on youtube or here in xda for guide.