[Q] P3113 black screen continous reboot the battery charge but can randomly turn off - Galaxy Tab 2 Q&A, Help & Troubleshooting

Galaxy tab 2 7 P3113. Actual ROM: pacman based on android 4.2.2. ROM used when it first failed was a 4.1.2 stock based rom for P31xx).
i never dropped the tablet. the problem started after connecting to the pc for transfering photos.
it simply shutdown on connect and when this happen the device stay off even when i use the power button. cant use recovery or go in download mode. the only way to start the system is to use wall charger and the recovery or download mode buttons when the batterie icon started to show the charge animation. the date and time reset. i can disconnect the charger and use the device for some time but can randomly go black (no power) and the same thing happen... cant use power button or go in recovery or download mode. when the device work i can shutdown, power up and reboot normaly until it happen again.
seem to be a problem related to battery power. the battery charge and keep charge like it should, can be a problem between the battery and the board or maybe a failure of the board itself. (i know date reset on pc because there no power to keep in memory. seem to be the same on this tablet.) sd data is fine. i ask here in case it can be solved by other way than returning the device or open it.
was using a custom rom when the problem started. i tryed some other rom with full wipe with no effect.
i have seen similar issue but in my case the battery actualy charge to 100% and keep his charge normaly.
any idea how to fix this? if the only option is a return to ssamsung for repair i would like to know the step required.
note: when it fail and the device is connected to pc i ear constant connect/disconnect sound from pc and it look for omap4430 driver.

mathieuraza said:
Galaxy tab 2 7 P3113. Actual ROM: pacman based on android 4.2.2. ROM used when it first failed was a 4.1.2 stock based rom for P31xx).
i never dropped the tablet. the problem started after connecting to the pc for transfering photos.
it simply shutdown on connect and when this happen the device stay off even when i use the power button. cant use recovery or go in download mode. the only way to start the system is to use wall charger and the recovery or download mode buttons when the batterie icon started to show the charge animation. the date and time reset. i can disconnect the charger and use the device for some time but can randomly go black (no power) and the same thing happen... cant use power button or go in recovery or download mode. when the device work i can shutdown, power up and reboot normaly until it happen again.
seem to be a problem related to battery power. the battery charge and keep charge like it should, can be a problem between the battery and the board or maybe a failure of the board itself. (i know date reset on pc because there no power to keep in memory. seem to be the same on this tablet.) sd data is fine. i ask here in case it can be solved by other way than returning the device or open it.
was using a custom rom when the problem started. i tryed some other rom with full wipe with no effect.
i have seen similar issue but in my case the battery actualy charge to 100% and keep his charge normaly.
any idea how to fix this? if the only option is a return to ssamsung for repair i would like to know the step required.
note: when it fail and the device is connected to pc i ear constant connect/disconnect sound from pc and it look for omap4430 driver.
Click to expand...
Click to collapse
Seems to be a hardware prob so take it to samsung

qazmed said:
Seems to be a hardware prob so take it to samsung
Click to expand...
Click to collapse
ok thank you, will try to restore stock firmware for warranty.
is there a way to return it without using samsung web site? the site dont work very well (the menu are empty but required in step 2... refresh dont change anything) also it always show an error when i enter the device serial number. (the one printed behind the device and the one show in os.
noticed that when it connected to wall the system work and stay on... seem to be the battery itself or the connection to the battery. anyway it on waranty, im better to send it to samsung.

mathieuraza said:
ok thank you, will try to restore stock firmware for warranty.
is there a way to return it without using samsung web site? the site dont work very well (the menu are empty but required in step 2... refresh dont change anything) also it always show an error when i enter the device serial number. (the one printed behind the device and the one show in os.
noticed that when it connected to wall the system work and stay on... seem to be the battery itself or the connection to the battery. anyway it on waranty, im better to send it to samsung.
Click to expand...
Click to collapse
ok , another thing... i tried to connect it to my pc this time it work and i was able to transfer stuff to it. i unpluged and pluged again, no failure... the only thing i did was a few gentle tap on the back of the device to see if it was related to a bad connection to the battery. i also did a factory reset. will see if the device can stay unconnected without failure. anyway i have to wait for samsung reply.

mathieuraza said:
ok , another thing... i tried to connect it to my pc this time it work and i was able to transfer stuff to it. i unpluged and pluged again, no failure... the only thing i did was a few gentle tap on the back of the device to see if it was related to a bad connection to the battery. i also did a factory reset. will see if the device can stay unconnected without failure. anyway i have to wait for samsung reply.
Click to expand...
Click to collapse
ok plus if u can use triangle away so that samsung wont discover u voided ur waranty

qazmed said:
ok plus if u can use triangle away so that samsung wont discover u voided ur waranty
Click to expand...
Click to collapse
oh yeah, thank a lot forgot that part even if it fail again i can recover it temporally and use triangle away.
weird, still no failure everything work normaly... it unpluged since my last post.
have this problem since 4 days without any change, usualy when i recover it fail after 15-30m unpluged.

mathieuraza said:
oh yeah, thank a lot forgot that part even if it fail again i can recover it temporally and use triangle away.
weird, still no failure everything work normaly... it unpluged since my last post.
have this problem since 4 days without any change, usualy when i recover it fail after 15-30m unpluged.
Click to expand...
Click to collapse
it looks like u did some magic tapping on the tab. btw am sure it hardware

qazmed said:
it looks like u did some magic tapping on the tab. btw am sure it hardware
Click to expand...
Click to collapse
yes, im sure your right. it good that i can use it until i have to send it for repair/replacement. thank you for reply

Related

"Converting data partition..." Problem

Alright, allow me to summerize to you guys the series of screw ups that happened in the day that I've had my captivate.
Basically, it's like this. I got this phone from my brother (it used to be his). Now when I got it, I began basically erasing his contents and setting up mine. The Phone is on the Cognition OS and everything seemed fine.
Now, when I tried to set up my google account, it said I had to do a factory reset, I did that. Then I realized the market place app was no longer there :/
I did another factory reset, still didn't help, and started looking around for info.
I told my buddy this and he said he could fix it. So he get's the update.zip for rooting the phone, sets it up on the SD card, and goes to root the phone normally. Except when he restarts the phone after, it doesn't go to the set up screen, so he just starts it normally and enters the setup screen by holding home+volume up+power.
Then he presses the reinstall packages, and the phone seems to get to work on the update pack...
Now, every time I turn on the phone the voice says "converting data partition to optimize extension four", turns off, then repeats.
I've looked up this problem and it seems to have something to do with voodoo, but the causes in the other cases the causes were different.
Can someone please help me out here? I've also tried doing a hard reset by holding the volume down button and pressing power, but nothing seems to take me to the recovery mode.
HELP.
Did you pull the battery during this our did you let it run? Should let it run.
Does your phone boot up at all?
At&t or rogers?
Do you have a windows pc with usb drivers installed?
What its your build number, located under battery, something like 1008?
Answer these questions and we can get you back up and running
-Well after he did the reinstall thing we let it run for like 15 minutes, then he pulled the battery out.
-The phone only shows the AT&T screen, say's the "converting data partition..." thing, then goes blank and does it again. I've let it run for like 10-15 minutes before having to turn it off because I couldn't have the speech going off.
-I have a windows PC, and but I'm not sure if I have the drivers installed. I have Kies installed and when I plugged the phone in before Kies could recognize the phone (though it wouldn't fully connect, it would just say "connecting" on the kies screen).
-The Model is SGH-I897, that's the only relevant thing I see under the battery, that good enough?
Thanks a lot.
No, your phone has a build, on phone under battery, the word build is not listed. Something between 1006-1012
If we are going to do this you need to be active, I can not wait 20 minutes in between responses
Sorry the internet kinda crapped out actually.
And I see a 1007 between the bar codes, that it?
Yes
Before we get started try this
Take battery, sim, ext sd our of phone
Plug usb into pc but not phone
Put battery back in
Hold volume up and down, while holding plug in usb
Screen should come on with android with shovel
You can pull the battery again
Confirm this happened
Yep, it happened.
It may be easier if we use gtalk, log in on your pc using google id, send me an invite [email protected]. This way we know when each other respond
Just sent u the inv
I am having the same issue.. Chairchair did your problem get resolved?
Can anyone help?
James
liquorsh0tz said:
I am having the same issue.. Chairchair did your problem get resolved?
Can anyone help?
James
Click to expand...
Click to collapse
Have you gone back to stock and then reflashed? Seems like some files are getting corrupted. Because you have a voodoo kernel I would follow these steps. Make sure to back up.
1. Use Odin to flash a non vodoo kernel.
2. Flash stock rom and master clear
3. Reflash rom of choice if it is 2.2
3a. If you want 2.3 follow the tut on it.
4. Breath a sigh of releive lol

[Q] SGS+ defect

Hello people!
I've bought SGS+ 2 days ago. It has a strange problem that doesn't the phone hard to use, but I'm afraid that there is something wrong with hardware and I'd like to hear your opinion.
What is the problem?
1.Turning on: When I push and hold the power button on the screen shows a baterry and it looks like it is charging, but there is no charger plugged in. Then I have to press power button once more to get the right boot to android OS.
2. Battery icon behaviour: After the android OS boots I see that the battery icon has a lightning sign on it like it is charging but its not. Same thing appears in Settings->About phone. It shows charging(USB) or charging(AC). Battery usage is always shown as 0 sec and:
-100% for the screen
or
-nothing
or
-lot of processes including android OS twice(one with 38% and the other one with 12% etc.)
3.Samsung Kies mode automatically on: After first boot The phone behaves very strange, it opens MTP Application every 1 second as well as it running Multimedia scanner everytime. I tryed to change mode for Mass storage in USB settings but it says I have to plug out USB cable(but it is not plugged in).I need to reboot my phone and then Samsung Kies mode turn itself on only once and behaving like it connects to the computer when I press home button I can use phone normal then but battery still looks like it is chragining.
4.Wi-Fi strange behaviour: I can connect to Wi-Fi but then in the broswer when I want to browse the site before it starts to load an error shows up "There is no internet connection" and I have to options [Settings] or [OK]. Whatever I choose Page will load it self and I can browse it. After choosing another page I have to press OK again and this pop up window shows before loading every single page.
What did I try to do?
I used ODIN to install the newest original 2.3.6 ROM(only one file tar.MD5). I got it done but problem is not solved(expect the one thing:when I turn on the phone in this clear 2.3.6 ROM there is no need to push the power button twice, the battery doesnt shows up at the start of booting like it was in branded 2.3.6 from PLAY all the others problems are still here)
My "fears":I'm afraid that there is something wrong with the phone hardware itself. I want to try to root the phone and install CM9 or 10 in hope it will solve the problem.
My question is could you tell me what can be wrong with my phone and if a repair service will repair my phone. I have the receipt but my warranty has no stamp etc. If its needed I can do a short video and put it on YT so you can see the problem on your own eyes.
Try to wipe data/factory reset, wipe cache, wipe battery stats and wipe delvic cache accessing the recovery mode. You can access the recovery mode by switching on the phone by pressing and holding vol-up and power button. Hope it helps.
Thank you
Sent from my GT-I9001
unfortunately I did this already and still nothing. There is also a strange bug that Ive seen few hours ago. If I plug in USB cable or charger only to the phone(not to computer etc)the phone will stop freaking out and everything works fine then but I dont want to keep my phone with usb cable or charger sticked to its mini USB port.
T4underbolt said:
unfortunately I did this already and still nothing. There is also a strange bug that Ive seen few hours ago. If I plug in USB cable or charger only to the phone(not to computer etc)the phone will stop freaking out and everything works fine then but I dont want to keep my phone with usb cable or charger sticked to its mini USB port.
Click to expand...
Click to collapse
Then it would be better if you get your phone to the nearest samsung service... It may be a hardware defect.
Sent from my GT-I9001 using xda app-developers app

Technical Problem about Idol 3 ( 6039y)

I have idol 3 (6039y). while i was using it, the phone died suddenly out of nowhere. it was half percentage battery last time i checked. when i turned it on, the phone showed the Logo of alcatel with blue mark ( doesn't have a permanent place) appears only everytime the logo appears, and it dies again which automatically turns on again. This happens non stop until the phone ran out of juice. i can't access the recovery or forcefully turning off the phone. i can only access the download mode.
i hope somebody can tell me if my phone can be fixed? if yes, how?
it was a really good phone so i hope i can fix it. Thanks
Try This
Put your phone into Download Mode and then plug it into your computer. Download and Open "Mobile Upgrade Q". Try resetting your phone that way and lets hope it works.
Dubstepwolf123 said:
Put your phone into Download Mode and then plug it into your computer. Download and Open "Mobile Upgrade Q". Try resetting your phone that way and lets hope it works.
Click to expand...
Click to collapse
I tried it and it worked the phone's software updated but the problem is still the same. I am already thinking if its because of the parts inside tye phone were damaged
iSteb012 said:
I tried it and it worked the phone's software updated but the problem is still the same. I am already thinking if its because of the parts inside tye phone were damaged
Click to expand...
Click to collapse
I'm sorry I can't help further, and that it took me this long to respond... I no longer am able to use my Idol 3 to help.

Need Help with my J7 - Will no longer boot.

I have a Samsung Galaxy J7 and there is no ROM on it. It had TWRP installed and working, but today it stopped booting. If I push the power button
nothing happens like the battery is dead. I went ahead and bought a new OEM battery and put it into the phone. I plug in the charger and for a
few seconds, the black screen shows a battery in the middle with a lightning bolt. Then it goes back to black ... I let it charge overnight but when I
go to turn it on, it still does nothing. no matter how long I hold the power button, nothing happens. I tried power + home + Vol and still nothing.
Just a black screen and no LEDs light up. Nothing ... if I plug it back into power the battery icon shows again in the middle of the screen with a
lightning bolt, then goes back to black.
What could this mean ?? Is there anything I can try ? the phone was booting into twrp just fine until today.
Please help !!
Thibor69 said:
I have a Samsung Galaxy J7 and there is no ROM on it. It had TWRP installed and working, but today it stopped booting. If I push the power button
nothing happens like the battery is dead. I went ahead and bought a new OEM battery and put it into the phone. I plug in the charger and for a
few seconds, the black screen shows a battery in the middle with a lightning bolt. Then it goes back to black ... I let it charge overnight but when I
go to turn it on, it still does nothing. no matter how long I hold the power button, nothing happens. I tried power + home + Vol and still nothing.
Just a black screen and no LEDs light up. Nothing ... if I plug it back into power the battery icon shows again in the middle of the screen with a
lightning bolt, then goes back to black.
What could this mean ?? Is there anything I can try ? the phone was booting into twrp just fine until today.
Please help !!
Click to expand...
Click to collapse
Flash stock rom latest with odin
Charge the batteries outside of the phone, with a standalone charger first.
sandeepkumar0153 said:
Flash stock rom latest with odin
Click to expand...
Click to collapse
Mmm ok I can try, I am very new with this phone, but have much experience with Odin and flashing, could you please point me to
the Stock ROM I should use?
Will this one be ok to try ? https://forum.xda-developers.com/galaxy-j7/j700t-development/rom-optimum-stock-v1-fullofhell-t3701168
Thank you so much ...
PS...( dodo224 ) I do not have a standalone charger to charge with so I can not try that method of charging. I will try Odin tho.
Thibor69 said:
Mmm ok I can try, I am very new with this phone, but have much experience with Odin and flashing, could you please point me to
the Stock ROM I should use?
Will this one be ok to try ? https://forum.xda-developers.com/ga...ment/rom-optimum-stock-v1-fullofhell-t3701168
Thank you so much ...
PS...( dodo224 ) I do not have a standalone charger to charge with so I can not try that method of charging. I will try Odin tho.
Click to expand...
Click to collapse
I dont have that phone so cant suggest you any roms, just make sure its stock and latest. Also i doubt that its a battery issue as a brand new battery has some charge which should have turned on the phone when you tried.
you can download your stock rom here: https://www.sammobile.com/firmwares/
download the latest one.
sandeepkumar0153 said:
Flash stock rom latest with odin
Click to expand...
Click to collapse
Hi -
I am a bit confused ... how can I flash anything if the phone will not turn on ? I can't even use Odin. If I push the power button on the phone
nothing happens. The only action I ever see is when I plug in the power cord to the phone, for about 5 seconds a big picture of a battery
with a lightning bolt through it, then the screen goes black again.
Thoughts please ???
Thank you
PS. I have tried different chargers and different batteries, but still the same result's.
Thibor69 said:
Hi -
I am a bit confused ... how can I flash anything if the phone will not turn on ? I can't even use Odin. If I push the power button on the phone
nothing happens. The only action I ever see is when I plug in the power cord to the phone, for about 5 seconds a big picture of a battery
with a lightning bolt through it, then the screen goes black again.
Thoughts please ???
Thank you
PS. I have tried different chargers and different batteries, but still the same result's.
Click to expand...
Click to collapse
Since you're new, have you tried pulling the battery, putting it back, then holding power, home, and volume down buttons simultaneously? It wasn't clear if that was the problem with using Odin or not.
Thibor69 said:
Hi -
I am a bit confused ... how can I flash anything if the phone will not turn on ? I can't even use Odin. If I push the power button on the phone
nothing happens. The only action I ever see is when I plug in the power cord to the phone, for about 5 seconds a big picture of a battery
with a lightning bolt through it, then the screen goes black again.
Thoughts please ???
Thank you
PS. I have tried different chargers and different batteries, but still the same result's.
Click to expand...
Click to collapse
If you have usb debugging on, there might be a way to reboot system in download mode. Its tricky But it works i guess. Try to Google some thing about soft brick. Im busy with work so not checking xda quite often. Sorry and good luck
sandeepkumar0153 said:
If you have usb debugging on, there might be a way to reboot system in download mode. Its tricky But it works i guess. Try to Google some thing about soft brick. Im busy with work so not checking xda quite often. Sorry and good luck
Click to expand...
Click to collapse
Hi again -
first off Yes I have tried power-vol-home but again nothing happens. No screen. Just black. The ONLY TIME the screen comes on is if I put the charger into the phone..the screen ONLY comes on for 5 seconds displays the battery and shuts OFF. I have NO ROM / NO TWRP. . it is all gone. I had TWRP but if its there I cannot boot to it. No fast download / download / recovery nothing happens, only the battery ICON for 5 seconds. I have tried three batteries and none of them will help. It will NOT charge either.
Also Sandeepkumar - sorry I was not clear. There is NO OS. No Rom. So there is no way to turn on usb debugging. Please help ! If you have any other ideas, or you need any more info from me
Thanks again all !!
PS... Just so you all know, It was ALL working prior to this. It was rooted/TWRP/Custom ROM ... all fine. Then I deleted ROM/OS by mistake from TWRP, then this all happened
Thibor69 said:
Hi again -
first off Yes I have tried power-vol-home but again nothing happens. No screen. Just black. The ONLY TIME the screen comes on is if I put the charger into the phone..the screen ONLY comes on for 5 seconds displays the battery and shuts OFF. I have NO ROM / NO TWRP. . it is all gone. I had TWRP but if its there I cannot boot to it. No fast download / download / recovery nothing happens, only the battery ICON for 5 seconds. I have tried three batteries and none of them will help. It will NOT charge either.
Also Sandeepkumar - sorry I was not clear. There is NO OS. No Rom. So there is no way to turn on usb debugging. Please help ! If you have any other ideas, or you need any more info from me
Thanks again all !!
PS... Just so you all know, It was ALL working prior to this. It was rooted/TWRP/Custom ROM ... all fine. Then I deleted ROM/OS by mistake from TWRP, then this all happened
Click to expand...
Click to collapse
right, so now what we need to do is , connect your phone to computer while the device manager is opened on it. that way we can check if computer recognises the device in any mode. if it shows something in usb section then maybe we can look for a way to bring the phone in download mode or some other mode.
sandeepkumar0153 said:
right, so now what we need to do is , connect your phone to computer while the device manager is opened on it. that way we can check if computer recognises the device in any mode. if it shows something in usb section then maybe we can look for a way to bring the phone in download mode or some other mode.
Click to expand...
Click to collapse
Hi again - Thank you so much for helping me out here. I am lost without my phone OK - I have done as you asked and when I plug it in nothing happens. Win10 does not see it at all. If I plug in my wife's iPhone Win10 see's her phone, but yellow ! is showing over her device. I have never installed drivers for her iPhone.
Again thank you for help !! I await patiently your reply. :good:
Thibor69 said:
Hi again - Thank you so much for helping me out here. I am lost without my phone OK - I have done as you asked and when I plug it in nothing happens. Win10 does not see it at all. If I plug in my wife's iPhone Win10 see's her phone, but yellow ! is showing over her device. I have never installed drivers for her iPhone.
Again thank you for help !! I await patiently your reply. :good:
Click to expand...
Click to collapse
Okay, we must not check this pc for the device, open device manager using windows + X. Then selecting device manager from that black menu that pops up. Inside device manager, look for the list of usb devices, it should be near the end of list. Now when you plug a usb, you either see usb mass storage device or you see unrecognised device. Check what happens when you plug the phone and battery sign shows up
sandeepkumar0153 said:
Okay, we must not check this pc for the device, open device manager using windows + X. Then selecting device manager from that black menu that pops up. Inside device manager, look for the list of usb devices, it should be near the end of list. Now when you plug a usb, you either see usb mass storage device or you see unrecognised device. Check what happens when you plug the phone and battery sign shows up
Click to expand...
Click to collapse
Ok, I first checked device manager while I plug in a flash drive and it shows the flash drive ( see picture ) --- Next I pluged in the phone and battery and nothing happens. Device manager doesnt change or
show the phone at all. ( See the pic ) ..
What next
Thank you !!
Thibor69 said:
Ok, I first checked device manager while I plug in a flash drive and it shows the flash drive ( see picture ) --- Next I pluged in the phone and battery and nothing happens. Device manager doesnt change or
show the phone at all. ( See the pic ) ..
What next
Thank you !!
Click to expand...
Click to collapse
Okay, so if the phone doesnt show up in device manager then i guess there is nothing that we can do. I have ran out of ideas. Maybe its time to send it to customer support.
As you're trying all this, is your battery fully charged?
Sent from my SM-J700F using Tapatalk
sandeepkumar0153 said:
Okay, so if the phone doesnt show up in device manager then i guess there is nothing that we can do. I have ran out of ideas. Maybe its time to send it to customer support.
Click to expand...
Click to collapse
Oh ... Well I assume it doesnt show because it is not turned on. I guess my only option is to get a standalone charger and charge the battery then try again ,,,
Other than that .. IDK.
thanks anyway .
Thibor69 said:
Oh ... Well I assume it doesnt show because it is not turned on. I guess my only option is to get a standalone charger and charge the battery then try again ,,,
Other than that .. IDK.
thanks anyway .
Click to expand...
Click to collapse
I hope you get the device working. Good luck and please share what happened.
FYI I charged the battery in a universal charger, now phone boots fine. Battery was just too low to take a charge from phone.
Thanks again

Question Z flip 3 bootloop

The problem I have is with the galaxy z flip 3, it worked just fine inthe morning but after it ran outta juice and I charged it to a certain percentage, it stopped working properly, and got into an infinite boot loop, I tried forcing it to restart by long pressing volume down+power , but it didn't work, then I tried opening the recovery by long pressing on volume up+power and yet it also didn't work (I think that maybe it's because it was trying to boot at the time), so have you guys any solutions , please do help me cuz this phone really is important and with all honestly, isn't even mine XD, I'll be waiting for an answer
Your failsafe options are contact Samsung or do a factory reset (and then potentially contact Samsung).
If you can't boot it to anything, the only real option you have is to flash firmware, which likely won't help without wiping.
Unfortunately, not booting doesn't have a whole lot of options that don't wipe data without being rooted. Even then, you'd need recovery.
I see, then I may consider giving it to samsung, as long as they won't reset it, cuz the only reason why the phone is so important is because of the data, altough, isn't there any other way to acess recovery? Cuz I had this problem with the s10 before and I fixed it somehow (a certain Bixby key combination), but this time it seems there isn't any hidden combination.
Samsung is going to reset it. It's a required first step for them to do any work on it, even if the work has nothing to do with the software. What may help find a way to recover the data is starting with how it got to this point. Did you install anything new, change any important settings, or anything else that could have been a part of the issue? If not and it is an unexplained hardware failure, the data is likely gone already.
If it's something you might have installed or changed, it's possible that putting the phone in safe mode and undoing it may solve the issue and let you boot normally.
Booting into Safe Mode:
Make sure the device is powered off (charging is ok, as long as it is not currently trying to boot)
Hold the side key to power on and continue holding until "SAMSUNG" appears and the device vibrates
Immediately release the side key and begin holding volume down until boot completes
If the device has booted into safe mode, you will see a translucent "Safe Mode" in the bottom left
twistedumbrella said:
Samsung is going to reset it. It's a required first step for them to do any work on it, even if the work has nothing to do with the software. What may help find a way to recover the data is starting with how it got to this point. Did you install anything new, change any important settings, or anything else that could have been a part of the issue? If not and it is an unexplained hardware failure, the data is likely gone already.
If it's something you might have installed or changed, it's possible that putting the phone in safe mode and undoing it may solve the issue and let you boot normally.
Booting into Safe Mode:
Make sure the device is powered off (charging is ok, as long as it is not currently trying to boot)
Hold the side key to power on and continue holding until "SAMSUNG" appears and the device vibrates
Immediately release the side key and begin holding volume down until boot completes
If the device has booted into safe mode, you will see a translucent "Safe Mode" in the bottom left
Click to expand...
Click to collapse
Well I just asked the original owner (my mother), and apparently she doesn't remember downloading anything new into it, and it just went crazy by itself, also something else I wanna note, I tried charging it and it booted into recovery all by itself, I taught it was weird but Still went and wiped the cache and then when I tried restarting it it suddenly ran out of juice once again, also, it's second display shows some weird curruption/bug or glitch-like lines. So based off of this, can you really find the origin of this problem and if there is really any hope of saving it's data XD. Thank you btw, and once again, I'll be waiting for an answer
There are hundreds of reasons it could do that, including a faulty board. Thanks to the removal of physical sdcard support, you'd need to get it to boot into something with at least adb support to pull anything off it. Stock recovery doesn't provide any ways to perform a decent backup, but it sounds like the only option that wouldn't wipe the device didn't work.
I see, alright, thanks a lot, I'll consider resetting it
It may be worth trying to flash firmware first. Go into it knowing it may reset the device or leave you needing to reset it, but it doesn't hurt to try if you run out of safer options.
Same here, same symptoms, happened in front of my wife's and eyes face. We are fairly techy and understand our way around our devices. We also noticed the device crashed then would make it all the way to the home screen launcher and before catching signal the crash would cause a restart at that point I went in and did a cash swipe rebooted right back into recovery by itself then I unplugged the cable and it was acting as if it has a dead battery but when the cable was last plugged in during a couple of crash and then restarts all the way to the home screen I know the battery was at 70 something percent. My next step is going to probably be flashed the current firmware that just released on top of it as a dirty flash and see if I can get it to boot. If not then I'm going to do a hard reset and see if that works. When plugged in it automatically starts exhibiting symptoms as if the buttons are stuck. The devices in the OtterBox and it's fairly brand new I would say mint. Not dirty or any smudges either. all I'm saying is I'm one of those type of technicians that say yeah right when people say it just happened I don't know where but this actually happened I don't know when I was able to witness it. I'll come back and let you guys know what works and what doesn't. (By the way excuse my grammar I was voice typing while driving )
ariveraiv said:
Same here, same symptoms, happened in front of my wife's and eyes face. We are fairly techy and understand our way around our devices. We also noticed the device crashed then would make it all the way to the home screen launcher and before catching signal the crash would cause a restart at that point I went in and did a cash swipe rebooted right back into recovery by itself then I unplugged the cable and it was acting as if it has a dead battery but when the cable was last plugged in during a couple of crash and then restarts all the way to the home screen I know the battery was at 70 something percent. My next step is going to probably be flashed the current firmware that just released on top of it as a dirty flash and see if I can get it to boot. If not then I'm going to do a hard reset and see if that works. When plugged in it automatically starts exhibiting symptoms as if the buttons are stuck. The devices in the OtterBox and it's fairly brand new I would say mint. Not dirty or any smudges either. all I'm saying is I'm one of those type of technicians that say yeah right when people say it just happened I don't know where but this actually happened I don't know when I was able to witness it. I'll come back and let you guys know what works and what doesn't. (By the way excuse my grammar I was voice typing while driving )
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Hello everyone just a quick update. Once I got home I plugged the device into a Samsung fast charger and Samsung OEM USB type-c cable and realize the device booted all the way to the home screen but register the same battery level as I mentioned above. Device was working as if nothing happened to it. So I updated all the apps on the Galaxy store then updated all the apps left over from the Google Play store, I then proceeded to check for a firmware update because I know the April update just released and installed the update with no issues. Updated the apps that needed to be updated again somehow there's always something and unplug the device from the power cable. Everything was working if no issues about half hour later the device cuts off and does not want to power on. FYI I already had my wife contact T-Mobile and get a warranty replacement we only paid $5.00 so my thoughts and conclusion on what's going on something happened to the battery or it's defective. Btw we only use Samsung OEM cables and equipment at home and in the car while connected through Android auto. it's only working while being plugged in it's not charging all the way even though it's registering it's charge level while the device is on.

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