[Q] SGS+ defect - General Questions and Answers

Hello people!
I've bought SGS+ 2 days ago. It has a strange problem that doesn't the phone hard to use, but I'm afraid that there is something wrong with hardware and I'd like to hear your opinion.
What is the problem?
1.Turning on: When I push and hold the power button on the screen shows a baterry and it looks like it is charging, but there is no charger plugged in. Then I have to press power button once more to get the right boot to android OS.
2. Battery icon behaviour: After the android OS boots I see that the battery icon has a lightning sign on it like it is charging but its not. Same thing appears in Settings->About phone. It shows charging(USB) or charging(AC). Battery usage is always shown as 0 sec and:
-100% for the screen
or
-nothing
or
-lot of processes including android OS twice(one with 38% and the other one with 12% etc.)
3.Samsung Kies mode automatically on: After first boot The phone behaves very strange, it opens MTP Application every 1 second as well as it running Multimedia scanner everytime. I tryed to change mode for Mass storage in USB settings but it says I have to plug out USB cable(but it is not plugged in).I need to reboot my phone and then Samsung Kies mode turn itself on only once and behaving like it connects to the computer when I press home button I can use phone normal then but battery still looks like it is chragining.
4.Wi-Fi strange behaviour: I can connect to Wi-Fi but then in the broswer when I want to browse the site before it starts to load an error shows up "There is no internet connection" and I have to options [Settings] or [OK]. Whatever I choose Page will load it self and I can browse it. After choosing another page I have to press OK again and this pop up window shows before loading every single page.
What did I try to do?
I used ODIN to install the newest original 2.3.6 ROM(only one file tar.MD5). I got it done but problem is not solved(expect the one thing:when I turn on the phone in this clear 2.3.6 ROM there is no need to push the power button twice, the battery doesnt shows up at the start of booting like it was in branded 2.3.6 from PLAY all the others problems are still here)
My "fears":I'm afraid that there is something wrong with the phone hardware itself. I want to try to root the phone and install CM9 or 10 in hope it will solve the problem.
My question is could you tell me what can be wrong with my phone and if a repair service will repair my phone. I have the receipt but my warranty has no stamp etc. If its needed I can do a short video and put it on YT so you can see the problem on your own eyes.

Try to wipe data/factory reset, wipe cache, wipe battery stats and wipe delvic cache accessing the recovery mode. You can access the recovery mode by switching on the phone by pressing and holding vol-up and power button. Hope it helps.
Thank you
Sent from my GT-I9001

unfortunately I did this already and still nothing. There is also a strange bug that Ive seen few hours ago. If I plug in USB cable or charger only to the phone(not to computer etc)the phone will stop freaking out and everything works fine then but I dont want to keep my phone with usb cable or charger sticked to its mini USB port.

T4underbolt said:
unfortunately I did this already and still nothing. There is also a strange bug that Ive seen few hours ago. If I plug in USB cable or charger only to the phone(not to computer etc)the phone will stop freaking out and everything works fine then but I dont want to keep my phone with usb cable or charger sticked to its mini USB port.
Click to expand...
Click to collapse
Then it would be better if you get your phone to the nearest samsung service... It may be a hardware defect.
Sent from my GT-I9001 using xda app-developers app

Related

[Q] P3113 black screen continous reboot the battery charge but can randomly turn off

Galaxy tab 2 7 P3113. Actual ROM: pacman based on android 4.2.2. ROM used when it first failed was a 4.1.2 stock based rom for P31xx).
i never dropped the tablet. the problem started after connecting to the pc for transfering photos.
it simply shutdown on connect and when this happen the device stay off even when i use the power button. cant use recovery or go in download mode. the only way to start the system is to use wall charger and the recovery or download mode buttons when the batterie icon started to show the charge animation. the date and time reset. i can disconnect the charger and use the device for some time but can randomly go black (no power) and the same thing happen... cant use power button or go in recovery or download mode. when the device work i can shutdown, power up and reboot normaly until it happen again.
seem to be a problem related to battery power. the battery charge and keep charge like it should, can be a problem between the battery and the board or maybe a failure of the board itself. (i know date reset on pc because there no power to keep in memory. seem to be the same on this tablet.) sd data is fine. i ask here in case it can be solved by other way than returning the device or open it.
was using a custom rom when the problem started. i tryed some other rom with full wipe with no effect.
i have seen similar issue but in my case the battery actualy charge to 100% and keep his charge normaly.
any idea how to fix this? if the only option is a return to ssamsung for repair i would like to know the step required.
note: when it fail and the device is connected to pc i ear constant connect/disconnect sound from pc and it look for omap4430 driver.
mathieuraza said:
Galaxy tab 2 7 P3113. Actual ROM: pacman based on android 4.2.2. ROM used when it first failed was a 4.1.2 stock based rom for P31xx).
i never dropped the tablet. the problem started after connecting to the pc for transfering photos.
it simply shutdown on connect and when this happen the device stay off even when i use the power button. cant use recovery or go in download mode. the only way to start the system is to use wall charger and the recovery or download mode buttons when the batterie icon started to show the charge animation. the date and time reset. i can disconnect the charger and use the device for some time but can randomly go black (no power) and the same thing happen... cant use power button or go in recovery or download mode. when the device work i can shutdown, power up and reboot normaly until it happen again.
seem to be a problem related to battery power. the battery charge and keep charge like it should, can be a problem between the battery and the board or maybe a failure of the board itself. (i know date reset on pc because there no power to keep in memory. seem to be the same on this tablet.) sd data is fine. i ask here in case it can be solved by other way than returning the device or open it.
was using a custom rom when the problem started. i tryed some other rom with full wipe with no effect.
i have seen similar issue but in my case the battery actualy charge to 100% and keep his charge normaly.
any idea how to fix this? if the only option is a return to ssamsung for repair i would like to know the step required.
note: when it fail and the device is connected to pc i ear constant connect/disconnect sound from pc and it look for omap4430 driver.
Click to expand...
Click to collapse
Seems to be a hardware prob so take it to samsung
qazmed said:
Seems to be a hardware prob so take it to samsung
Click to expand...
Click to collapse
ok thank you, will try to restore stock firmware for warranty.
is there a way to return it without using samsung web site? the site dont work very well (the menu are empty but required in step 2... refresh dont change anything) also it always show an error when i enter the device serial number. (the one printed behind the device and the one show in os.
noticed that when it connected to wall the system work and stay on... seem to be the battery itself or the connection to the battery. anyway it on waranty, im better to send it to samsung.
mathieuraza said:
ok thank you, will try to restore stock firmware for warranty.
is there a way to return it without using samsung web site? the site dont work very well (the menu are empty but required in step 2... refresh dont change anything) also it always show an error when i enter the device serial number. (the one printed behind the device and the one show in os.
noticed that when it connected to wall the system work and stay on... seem to be the battery itself or the connection to the battery. anyway it on waranty, im better to send it to samsung.
Click to expand...
Click to collapse
ok , another thing... i tried to connect it to my pc this time it work and i was able to transfer stuff to it. i unpluged and pluged again, no failure... the only thing i did was a few gentle tap on the back of the device to see if it was related to a bad connection to the battery. i also did a factory reset. will see if the device can stay unconnected without failure. anyway i have to wait for samsung reply.
mathieuraza said:
ok , another thing... i tried to connect it to my pc this time it work and i was able to transfer stuff to it. i unpluged and pluged again, no failure... the only thing i did was a few gentle tap on the back of the device to see if it was related to a bad connection to the battery. i also did a factory reset. will see if the device can stay unconnected without failure. anyway i have to wait for samsung reply.
Click to expand...
Click to collapse
ok plus if u can use triangle away so that samsung wont discover u voided ur waranty
qazmed said:
ok plus if u can use triangle away so that samsung wont discover u voided ur waranty
Click to expand...
Click to collapse
oh yeah, thank a lot forgot that part even if it fail again i can recover it temporally and use triangle away.
weird, still no failure everything work normaly... it unpluged since my last post.
have this problem since 4 days without any change, usualy when i recover it fail after 15-30m unpluged.
mathieuraza said:
oh yeah, thank a lot forgot that part even if it fail again i can recover it temporally and use triangle away.
weird, still no failure everything work normaly... it unpluged since my last post.
have this problem since 4 days without any change, usualy when i recover it fail after 15-30m unpluged.
Click to expand...
Click to collapse
it looks like u did some magic tapping on the tab. btw am sure it hardware
qazmed said:
it looks like u did some magic tapping on the tab. btw am sure it hardware
Click to expand...
Click to collapse
yes, im sure your right. it good that i can use it until i have to send it for repair/replacement. thank you for reply

[Q] One day and still powered off...

Hi mates, yesterday I've made a change for 7 inch galaxy tab 2, 8GB, more specially the p3110, as well as I rooted it and updatet it and about 6am insomnia makes me take the tablet, So far so ordinary ...
well then turn it on and tells me that my sd is empty Nothing, I lost the data and I am about to make clear the sd, pretends to format and passed 15-20 secs it power off.
I get out of bed and went to connect it to the wall charger, knowing as sometimes if you leave the battery holding power and swiping your finger across the screen some time reappears stack and reloads it, I do it today that should have full charge and nothing, doesn't returns, when I connect it usb pc and when I do turn on the tablet it sounds windows connected usb sound and at the second connecting it disconnects device again, and there will end up pressing the button again
I removed the back cover and I have even removed the battery about 2 hours, reassembled and still doing the same ....
Summary: Does not display anything on the screen and battery charging even having tried the method "samsung" when this happens, (which only have it, with its official android I had to do it once, and recalibrate the battery even reach 4000 and mark its 100%, hence looked last longer and it was when the update and was working fine about 3 hours with it, no problem opening emails looking face and such, nothing out of the ordinary, there is no heat either, doesn't gave any fatigue sign and the battery was at 80% when It turned off suddenly), when you turn the computer connected to the usb nothing still while connecting a second and off the next, only once, until you return to try give the power or any combination, whether recovery, download, nothing shows anything on the screen
however when I connect it to pc to it hears something in windows, that tells me that the board is not dead, and the lcd was working ok and absolutely have any shot.
can you think of anything? I'm already crazy with this ... odin doesn't sees it, that connects the second and still sounds the little sound of I connect I get disconnected every time you try to pull it out, hopefully a recoverable semibrick at home or less silly ...
still nothing??
HackerVR said:
Hi mates, yesterday I've made a change for 7 inch galaxy tab 2, 8GB, more specially the p3110, as well as I rooted it and updatet it and about 6am insomnia makes me take the tablet, So far so ordinary ...
well then turn it on and tells me that my sd is empty Nothing, I lost the data and I am about to make clear the sd, pretends to format and passed 15-20 secs it power off.
I get out of bed and went to connect it to the wall charger, knowing as sometimes if you leave the battery holding power and swiping your finger across the screen some time reappears stack and reloads it, I do it today that should have full charge and nothing, doesn't returns, when I connect it usb pc and when I do turn on the tablet it sounds windows connected usb sound and at the second connecting it disconnects device again, and there will end up pressing the button again
I removed the back cover and I have even removed the battery about 2 hours, reassembled and still doing the same ....
Summary: Does not display anything on the screen and battery charging even having tried the method "samsung" when this happens, (which only have it, with its official android I had to do it once, and recalibrate the battery even reach 4000 and mark its 100%, hence looked last longer and it was when the update and was working fine about 3 hours with it, no problem opening emails looking face and such, nothing out of the ordinary, there is no heat either, doesn't gave any fatigue sign and the battery was at 80% when It turned off suddenly), when you turn the computer connected to the usb nothing still while connecting a second and off the next, only once, until you return to try give the power or any combination, whether recovery, download, nothing shows anything on the screen
however when I connect it to pc to it hears something in windows, that tells me that the board is not dead, and the lcd was working ok and absolutely have any shot.
can you think of anything? I'm already crazy with this ... odin doesn't sees it, that connects the second and still sounds the little sound of I connect I get disconnected every time you try to pull it out, hopefully a recoverable semibrick at home or less silly ...
Click to expand...
Click to collapse
What exactly the problem?can you tell us in a lil bit short
post it in
GENERAL CHAT!! All XDA'ers Welcome (noobs included)
maybe this might help....discussing with others who faced the same....and how they solved it :fingers-crossed:
ask your problem in the above thread
and dont make a whole thread buddy....try keeping the general section clean

Need Help with my J7 - Will no longer boot.

I have a Samsung Galaxy J7 and there is no ROM on it. It had TWRP installed and working, but today it stopped booting. If I push the power button
nothing happens like the battery is dead. I went ahead and bought a new OEM battery and put it into the phone. I plug in the charger and for a
few seconds, the black screen shows a battery in the middle with a lightning bolt. Then it goes back to black ... I let it charge overnight but when I
go to turn it on, it still does nothing. no matter how long I hold the power button, nothing happens. I tried power + home + Vol and still nothing.
Just a black screen and no LEDs light up. Nothing ... if I plug it back into power the battery icon shows again in the middle of the screen with a
lightning bolt, then goes back to black.
What could this mean ?? Is there anything I can try ? the phone was booting into twrp just fine until today.
Please help !!
Thibor69 said:
I have a Samsung Galaxy J7 and there is no ROM on it. It had TWRP installed and working, but today it stopped booting. If I push the power button
nothing happens like the battery is dead. I went ahead and bought a new OEM battery and put it into the phone. I plug in the charger and for a
few seconds, the black screen shows a battery in the middle with a lightning bolt. Then it goes back to black ... I let it charge overnight but when I
go to turn it on, it still does nothing. no matter how long I hold the power button, nothing happens. I tried power + home + Vol and still nothing.
Just a black screen and no LEDs light up. Nothing ... if I plug it back into power the battery icon shows again in the middle of the screen with a
lightning bolt, then goes back to black.
What could this mean ?? Is there anything I can try ? the phone was booting into twrp just fine until today.
Please help !!
Click to expand...
Click to collapse
Flash stock rom latest with odin
Charge the batteries outside of the phone, with a standalone charger first.
sandeepkumar0153 said:
Flash stock rom latest with odin
Click to expand...
Click to collapse
Mmm ok I can try, I am very new with this phone, but have much experience with Odin and flashing, could you please point me to
the Stock ROM I should use?
Will this one be ok to try ? https://forum.xda-developers.com/galaxy-j7/j700t-development/rom-optimum-stock-v1-fullofhell-t3701168
Thank you so much ...
PS...( dodo224 ) I do not have a standalone charger to charge with so I can not try that method of charging. I will try Odin tho.
Thibor69 said:
Mmm ok I can try, I am very new with this phone, but have much experience with Odin and flashing, could you please point me to
the Stock ROM I should use?
Will this one be ok to try ? https://forum.xda-developers.com/ga...ment/rom-optimum-stock-v1-fullofhell-t3701168
Thank you so much ...
PS...( dodo224 ) I do not have a standalone charger to charge with so I can not try that method of charging. I will try Odin tho.
Click to expand...
Click to collapse
I dont have that phone so cant suggest you any roms, just make sure its stock and latest. Also i doubt that its a battery issue as a brand new battery has some charge which should have turned on the phone when you tried.
you can download your stock rom here: https://www.sammobile.com/firmwares/
download the latest one.
sandeepkumar0153 said:
Flash stock rom latest with odin
Click to expand...
Click to collapse
Hi -
I am a bit confused ... how can I flash anything if the phone will not turn on ? I can't even use Odin. If I push the power button on the phone
nothing happens. The only action I ever see is when I plug in the power cord to the phone, for about 5 seconds a big picture of a battery
with a lightning bolt through it, then the screen goes black again.
Thoughts please ???
Thank you
PS. I have tried different chargers and different batteries, but still the same result's.
Thibor69 said:
Hi -
I am a bit confused ... how can I flash anything if the phone will not turn on ? I can't even use Odin. If I push the power button on the phone
nothing happens. The only action I ever see is when I plug in the power cord to the phone, for about 5 seconds a big picture of a battery
with a lightning bolt through it, then the screen goes black again.
Thoughts please ???
Thank you
PS. I have tried different chargers and different batteries, but still the same result's.
Click to expand...
Click to collapse
Since you're new, have you tried pulling the battery, putting it back, then holding power, home, and volume down buttons simultaneously? It wasn't clear if that was the problem with using Odin or not.
Thibor69 said:
Hi -
I am a bit confused ... how can I flash anything if the phone will not turn on ? I can't even use Odin. If I push the power button on the phone
nothing happens. The only action I ever see is when I plug in the power cord to the phone, for about 5 seconds a big picture of a battery
with a lightning bolt through it, then the screen goes black again.
Thoughts please ???
Thank you
PS. I have tried different chargers and different batteries, but still the same result's.
Click to expand...
Click to collapse
If you have usb debugging on, there might be a way to reboot system in download mode. Its tricky But it works i guess. Try to Google some thing about soft brick. Im busy with work so not checking xda quite often. Sorry and good luck
sandeepkumar0153 said:
If you have usb debugging on, there might be a way to reboot system in download mode. Its tricky But it works i guess. Try to Google some thing about soft brick. Im busy with work so not checking xda quite often. Sorry and good luck
Click to expand...
Click to collapse
Hi again -
first off Yes I have tried power-vol-home but again nothing happens. No screen. Just black. The ONLY TIME the screen comes on is if I put the charger into the phone..the screen ONLY comes on for 5 seconds displays the battery and shuts OFF. I have NO ROM / NO TWRP. . it is all gone. I had TWRP but if its there I cannot boot to it. No fast download / download / recovery nothing happens, only the battery ICON for 5 seconds. I have tried three batteries and none of them will help. It will NOT charge either.
Also Sandeepkumar - sorry I was not clear. There is NO OS. No Rom. So there is no way to turn on usb debugging. Please help ! If you have any other ideas, or you need any more info from me
Thanks again all !!
PS... Just so you all know, It was ALL working prior to this. It was rooted/TWRP/Custom ROM ... all fine. Then I deleted ROM/OS by mistake from TWRP, then this all happened
Thibor69 said:
Hi again -
first off Yes I have tried power-vol-home but again nothing happens. No screen. Just black. The ONLY TIME the screen comes on is if I put the charger into the phone..the screen ONLY comes on for 5 seconds displays the battery and shuts OFF. I have NO ROM / NO TWRP. . it is all gone. I had TWRP but if its there I cannot boot to it. No fast download / download / recovery nothing happens, only the battery ICON for 5 seconds. I have tried three batteries and none of them will help. It will NOT charge either.
Also Sandeepkumar - sorry I was not clear. There is NO OS. No Rom. So there is no way to turn on usb debugging. Please help ! If you have any other ideas, or you need any more info from me
Thanks again all !!
PS... Just so you all know, It was ALL working prior to this. It was rooted/TWRP/Custom ROM ... all fine. Then I deleted ROM/OS by mistake from TWRP, then this all happened
Click to expand...
Click to collapse
right, so now what we need to do is , connect your phone to computer while the device manager is opened on it. that way we can check if computer recognises the device in any mode. if it shows something in usb section then maybe we can look for a way to bring the phone in download mode or some other mode.
sandeepkumar0153 said:
right, so now what we need to do is , connect your phone to computer while the device manager is opened on it. that way we can check if computer recognises the device in any mode. if it shows something in usb section then maybe we can look for a way to bring the phone in download mode or some other mode.
Click to expand...
Click to collapse
Hi again - Thank you so much for helping me out here. I am lost without my phone OK - I have done as you asked and when I plug it in nothing happens. Win10 does not see it at all. If I plug in my wife's iPhone Win10 see's her phone, but yellow ! is showing over her device. I have never installed drivers for her iPhone.
Again thank you for help !! I await patiently your reply. :good:
Thibor69 said:
Hi again - Thank you so much for helping me out here. I am lost without my phone OK - I have done as you asked and when I plug it in nothing happens. Win10 does not see it at all. If I plug in my wife's iPhone Win10 see's her phone, but yellow ! is showing over her device. I have never installed drivers for her iPhone.
Again thank you for help !! I await patiently your reply. :good:
Click to expand...
Click to collapse
Okay, we must not check this pc for the device, open device manager using windows + X. Then selecting device manager from that black menu that pops up. Inside device manager, look for the list of usb devices, it should be near the end of list. Now when you plug a usb, you either see usb mass storage device or you see unrecognised device. Check what happens when you plug the phone and battery sign shows up
sandeepkumar0153 said:
Okay, we must not check this pc for the device, open device manager using windows + X. Then selecting device manager from that black menu that pops up. Inside device manager, look for the list of usb devices, it should be near the end of list. Now when you plug a usb, you either see usb mass storage device or you see unrecognised device. Check what happens when you plug the phone and battery sign shows up
Click to expand...
Click to collapse
Ok, I first checked device manager while I plug in a flash drive and it shows the flash drive ( see picture ) --- Next I pluged in the phone and battery and nothing happens. Device manager doesnt change or
show the phone at all. ( See the pic ) ..
What next
Thank you !!
Thibor69 said:
Ok, I first checked device manager while I plug in a flash drive and it shows the flash drive ( see picture ) --- Next I pluged in the phone and battery and nothing happens. Device manager doesnt change or
show the phone at all. ( See the pic ) ..
What next
Thank you !!
Click to expand...
Click to collapse
Okay, so if the phone doesnt show up in device manager then i guess there is nothing that we can do. I have ran out of ideas. Maybe its time to send it to customer support.
As you're trying all this, is your battery fully charged?
Sent from my SM-J700F using Tapatalk
sandeepkumar0153 said:
Okay, so if the phone doesnt show up in device manager then i guess there is nothing that we can do. I have ran out of ideas. Maybe its time to send it to customer support.
Click to expand...
Click to collapse
Oh ... Well I assume it doesnt show because it is not turned on. I guess my only option is to get a standalone charger and charge the battery then try again ,,,
Other than that .. IDK.
thanks anyway .
Thibor69 said:
Oh ... Well I assume it doesnt show because it is not turned on. I guess my only option is to get a standalone charger and charge the battery then try again ,,,
Other than that .. IDK.
thanks anyway .
Click to expand...
Click to collapse
I hope you get the device working. Good luck and please share what happened.
FYI I charged the battery in a universal charger, now phone boots fine. Battery was just too low to take a charge from phone.
Thanks again

Issue with Asus Zenfone 3 Max ZC520TL

Hello all
just before i get started i did have a thread here regarding this issue before but sadly unable to find it now so seems i need to start over....
this is more of an update on what has been done so far but will just give detail about the issue from start
when this phone came to me it was not functioning i have no clue to what the wife done to it.... it appears that it may not be charging and something is stopping it from charging..... the charging indicator is on (( orange )) and the battery will display on screen with a lightening bolt in the center.... if i plug into laptop the laptop will sound off the USB connection and disconnection alert will do that 3 or 4 times
pressing power button will make phone vibrate and will display a battery with the lightening bolt assuming that means battery is flat as a pancake
holding volume up and power button brings me into the recovery option total of 3 options show 1) normal 2) fastboot 3) recovery whatever i select say for example recovery it will display the Asus and powered by Android this will last for about 3 to 5 seconds before going off again
so that is the state of the phone as of now and even after other things i have done as i will mention
in the past i have come across 2 phones with the very same issue the first one i flashed my self that phone only shown a charging indicator light but i found the flash tool and rom from the Alcatel website and it fixed the issue so assuming the same would apply with this Asus also the other phone i had with same issue was fixed with a flash
so here is what i have done so far using SP flash tools and following instructions from different places i have successfully flashed over the Stock Rom done it under download only also format + download and even tried firmware upgrade but i am still stuck with the same thing as mentioned above
obviously after flashing the phone it needs to power up to complete the setup process but as is clear i cannot do that if the battery has little to no juice
so what i am looking for is a solution to getting the phone to charge again or a way to charge the battery by other means (( bare in mind this phone has built in battery )) (( battery has been replaced new ))
what could be causing the phone to not charge or at least give battery the power it needs i ask because i do believe the phone is giving the battery some power but very little..... the way i look at this situation is like installing a sound card on a PC but not installing the driver the PC knows the sound card is there but cannot work without the driver same seems to apply with the phone
if i disconnect the battery from the main board the laptop will not pick up the phone even if i press down on the volume down button as i do when using SP flash and the orange charge light flashes so i don't see the issue being with mainboard but more likely a software glitch maybe the MTK chip is not doing its job properly or maybe it thinks the battery has full charge and stops the charger from adding more juice when in fact battery is flat
so can anyone enlighten me to what could be the problem and a solution
thanks in advance

Phone dosen't turn on,help!

Hello there,i am new out here and my native language isn't english so i am saying sorry by now.
My A7 2018 rested on my desk,with 10% battery,and suddently the phone shuts down.It has happened to me before,but somehow i was able to turn it on and didnt have problems since.
Sometimes the phone's battery ran out fast when it was like 30%.
I plugged in the charging cable and it showed me a charging-logo-like thing but i cannot post any links here since i am new.
I thought i drained out the phone's battery and i let it rest and charge for like 30 minutes.
I did a force boot thing where u hold the down and power buttons for 20 seconds but nothing happened.
Sometimes the phone turned on but closed back on at the booting where it showed powered by android.
I plugged in the phone into my computer and into device manager at other devices it showed me exynos7885.Usb debugging is off if that helps.
I called samsung support and they have told me to bring it in for warranty at my phone carrier where i brought it from but i can't bring it in because it is scrached and the camera back glass is cracked so it dosent meets the requirements for my warranty.
I have all my photos,phone numbers,conversations and passwords on it so please help because i didn't back them up!!!(lesson learned)
Please help!!!!
Try reflash stock rom with odin. As you cant get into download mode. You may have to use fastboot to boot into download mode.
its so easy, go to odin mode and make sure that you've already downloaded the stock rom and use odin for flashing. If you dont know how to use just search it on youtube or here in xda for guide.

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