Hi everyone
My girlfriend just got the G2x yesterday. We plugged it into her macbook and created a folder on the drive that showed up on the finder called 'Music.' Tried to copy some music over from her laptop and the problems started. First, the phone wouldn't eject from the finder, saying it was in use. Second, after trying to figure out how the phone was in use but finding nothing running, we unplugged the USB without ejecting (probably not the best idea). The phone froze. Third, after a hard restart and a few reboots, the media scanner freezes on 'scanning for errors' when starting up.
Now it won't take pictures, saying 'mount your Phone memory', and when we go to the options for mounting the various drives under settings>SD & Phone storage, all the options to mount drives are grayed out. Also, there is no information listed for any of the storage. We tried doing the factory reset but the same problems occur (media scanner freezes and drives won't mount). When I plug it into my desktop, the drive shows up as completely empty. No volumes, no partitions, nothing. Using the sdk shell to look around, I can find no sign of either the folder we created or the files that we copied.
Any ideas? My android experience is minimal, though I am comfortable using the sdk stuff to take a look-see. This is probably most easily solved by simply returning it for a new one, but I enjoy figuring this stuff out if at all possible. It also helps avoid making the same mistake in the future.
Thanks for any help or advice. Sorry for the length.
sounds like you got one of the 'bad' ones, the first shipment were supposedly littered with bugs similar to your issue, returned mine and has been flawless except for the screen bleed stuff. Id just return it if i were you.
radcopter said:
Hi everyone
My girlfriend just got the G2x yesterday. We plugged it into her macbook and created a folder on the drive that showed up on the finder called 'Music.' Tried to copy some music over from her laptop and the problems started. First, the phone wouldn't eject from the finder, saying it was in use. Second, after trying to figure out how the phone was in use but finding nothing running, we unplugged the USB without ejecting (probably not the best idea). The phone froze. Third, after a hard restart and a few reboots, the media scanner freezes on 'scanning for errors' when starting up.
Now it won't take pictures, saying 'mount your Phone memory', and when we go to the options for mounting the various drives under settings>SD & Phone storage, all the options to mount drives are grayed out. Also, there is no information listed for any of the storage. We tried doing the factory reset but the same problems occur (media scanner freezes and drives won't mount). When I plug it into my desktop, the drive shows up as completely empty. No volumes, no partitions, nothing. Using the sdk shell to look around, I can find no sign of either the folder we created or the files that we copied.
Any ideas? My android experience is minimal, though I am comfortable using the sdk stuff to take a look-see. This is probably most easily solved by simply returning it for a new one, but I enjoy figuring this stuff out if at all possible. It also helps avoid making the same mistake in the future.
Thanks for any help or advice. Sorry for the length.
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I'm having the same issues. The only solution is to return it??
I really like the phone but this is pretty frustrating. On top of that, the LGForums are just littered with other issues the G2x has. They are also very quiet on when the bug fixes are coming.
dead2hill said:
sounds like you got one of the 'bad' ones, the first shipment were supposedly littered with bugs similar to your issue, returned mine and has been flawless except for the screen bleed stuff. Id just return it if i were you.
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I was advised of a bad first batch. My 2nd one was made Apr 28th. No issues aside from worse screen bleed than my 1st one.
But that's never bothered me like some others. I never see it with real world use.
Sent from my LG-P999 using XDA Premium App
Searched many a thread and can't find an answer to this. I've been able to successfully switch back and forth between USB charging and mounting the phone as a disk drive. I literally haven't changed anything important on my phone or computer today; I think I remember uninstalling a task manager this morning but that's about it. But this afternoon plugged it in, and the pop up asking what method to use (charging/sync/disk mount etc) came up as usual, (I have charging as default) and selected USB disk drive, and nothing changed! My laptop made the usual disconnecting/plugging in noise it makes when you put something in the USB ports, but this time my disk drive didn't automatically pop up. Instead, I was greeted with a "USB Device not recognized" message. What the hell?
Tried restarting the computer and phone several times, same results. Tried with debugging mode enabled and disabled; tried pulling the battery/sim/sd card out; the pop-up asking which USB method to use comes up everytime on my phone when I plug it in, but if I have disk drive selected it only charges.
Using Win7 64bit, I then tried to try uninstall and reinstall the HTC Sync drivers by going into "Uninstall Programs" on my computer and manually uninstalling both the "HTC BMP USB Driver" and the "HTC Driver Installer" that remain on my computer from when I rooted. When I tried clicking on and uninstalling either of them, I get a pop up error saying "Error opening installation log file. Verify that the specified log file location exists and is writable." No idea what that means. I decided to try re-installing HTC sync, and then uninstalling HTC sync, hoping that the reinstallation would fix the drivers. Well now, I have HTC sync on my computer and that too now is uninstallable, it too gives me the "error opening installation log file" error when I try and uninstall it.
PLEASE HELP ANYONE?!!?
ManImCool said:
Searched many a thread and can't find an answer to this. I've been able to successfully switch back and forth between USB charging and mounting the phone as a disk drive. I literally haven't changed anything important on my phone or computer today; I think I remember uninstalling a task manager this morning but that's about it. But this afternoon plugged it in, and the pop up asking what method to use (charging/sync/disk mount etc) came up as usual, (I have charging as default) and selected USB disk drive, and nothing changed! My laptop made the usual disconnecting/plugging in noise it makes when you put something in the USB ports, but this time my disk drive didn't automatically pop up. Instead, I was greeted with a "USB Device not recognized" message. What the hell?
Tried restarting the computer and phone several times, same results. Tried with debugging mode enabled and disabled; tried pulling the battery/sim/sd card out; the pop-up asking which USB method to use comes up everytime on my phone when I plug it in, but if I have disk drive selected it only charges.
Using Win7 64bit, I then tried to try uninstall and reinstall the HTC Sync drivers by going into "Uninstall Programs" on my computer and manually uninstalling both the "HTC BMP USB Driver" and the "HTC Driver Installer" that remain on my computer from when I rooted. When I tried clicking on and uninstalling either of them, I get a pop up error saying "Error opening installation log file. Verify that the specified log file location exists and is writable." No idea what that means. I decided to try re-installing HTC sync, and then uninstalling HTC sync, hoping that the reinstallation would fix the drivers. Well now, I have HTC sync on my computer and that too now is uninstallable, it too gives me the "error opening installation log file" error when I try and uninstall it.
PLEASE HELP ANYONE?!!?
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Click to collapse
So you tried reinstalling it without trying to uninstall first, as in, installing *over* the current installation?
Is the version you're trying to install the newest one available?
You're logged in/running as admin, right?
Have you tried tracking down the installation log file it's having a problem with, as in, where it's looking for it/why it's not finding it in whatever location it's expecting it?
Sounds like the typical cryptic Windows bull**** that drives me nuts when it happens.
Just throwing some other ideas out there. I haven't run into this type of trouble since I've been on win 7 64bit, its actually been better with these types of problems than previous versions of Windows.
I have had this happen once. A restart of the phone solved it for me. If you have a card reader for the SD card, you could see if your computer will recognize it through the reader. It's also possible removing and re-installing the card will fix your issue.
Sent from my Inspire 4G using the power of the dark side.
I was able to finally uninstall HTC Sync, and the two HTC drivers. Then I installed HTC Sync that I downloaded from this site
http://www.htc.com/us/support/inspire-att/downloads
So now my computer has sync and the 2 HTC drivers installed again. Logged in as admin. Have restarted my phone a billion times. It recognizes the micro SD card if I remove it from the phone and put it in a reader.
Have you tried other ports on the laptop? Have you tried other devices in the port you plugged the phone into like a digital camera? Do you have access to a desktop to load the drivers in and see if it mounts? When you load the drivers it will load drivers first then ask you if you want to install htc sync. You can cancel out there and it won't install sync and the drivers will be installed just fine. Find another cable and see if that helps. Those would be what I would try.
Well when something like this happens I resort to rolling the system back to when it worked to see if that fixes things.
If you have system restore enabled roll it back a day and see if that helps. Open control panel in the search type system restore and there you can select it and see if you have any restore points. Restore the system back and see if it fixes it. If not and you tested the ports with another device and tried a different cable there very well could be an issue with the device.
Get a dropbox account and backup what ever you need to that and do a factory reset on the phone would be a last resort. I would keep the phone plugged in to a charger and use wifi for that if it comes down to it. If you are just needing to get something on the phone you can always use dropbox and then a file manager on the phone in the mean time till things get sorted.
I have used an app like this in the past and it works wonders. I hope you have a wifi connection at the house.
https://market.android.com/details?id=com.lyy.softdatacable&feature=search_result
These are all the steps I would have taken if an issue like this arose for me.
Tried all 4 of my USB ports, none of them work. All four of them work with other USB devices. I don't have access to another computer right now to try and see it it'll mount there yet. If it DOES work on another computer, is that better or worse than if it DOESNT? System restore isn't an option, unfortunately.
I'll try a factory reset as a last resort if it doesn't work on another computer. As far as using dropbox, what's wrong with using Titanium backup? Isn't dropbox just for data (which is stored on my SD card, and therefore not affected by a factory wipe/reset?) Or are you saying I need to wipe both my phone and reformat my microSD?
I tried using a different microSD card (that works in a reader) in the Inspire, and it too doesn't recognize the disk drive. Does this narrow down the problem to the phone? Is this a physical problem, or is it something that could potentially be fixed with a wipe and hard reset?
If your computer recognizes the SD cards, then it would seem to be the phone. A full wipe and hard reset is probably the next step. Good luck.
Sent from my Inspire 4G using the power of the dark side.
Tried a hard reset. Well, I went to Settings --> SD & Phone Storage --> Factory data reset --> Reset phone (erase SD card was unchecked)
Same problems. Was this method thorough enough? Or do I need to tinker with completely erasing everything off of the phone including the rom, via clockwork mod recovery?
ManImCool said:
Tried a hard reset. Well, I went to Settings --> SD & Phone Storage --> Factory data reset --> Reset phone (erase SD card was unchecked)
Same problems. Was this method thorough enough? Or do I need to tinker with completely erasing everything off of the phone including the rom, via clockwork mod recovery?
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I have seen this very issue onllnot only on the Inspire but the captivate as well. Seems windows 7 has an issue with these drivers. What I did to fix it was this. 1. Uninstall all diver related software. 2. Reboot PC. 3. download the driver package from HTC. 4. plug in phone and go to device manager. 5. Manually select the drivers for it. Not saying it will work for you but it did for me when I was running Windows 7 premium 64
zelendel said:
I have seen this very issue onllnot only on the Inspire but the captivate as well. Seems windows 7 has an issue with these drivers. What I did to fix it was this. 1. Uninstall all diver related software. 2. Reboot PC. 3. download the driver package from HTC. 4. plug in phone and go to device manager. 5. Manually select the drivers for it. Not saying it will work for you but it did for me when I was running Windows 7 premium 64
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Thank you, but can you please elaborate and be a little more specific on steps 3-5? I don't want to download the wrong driver package... is it this one? http://www.htc.com/us/support/inspire-att/downloads
And how do I manually select the drivers in device manager... how do I know what drivers to select? Thanks!
By any chance have you tried a different cable?
I've had this issue when I used cheap cable I got on eBay. It would still charge the phone but my laptop wouldn't see it. Tried a different cable and issue was gone.
Sent from my Inspire 4G using XDA App
I actually haven't been able to test the simplest solution by trying a different cable yet, since this is my first phone with microUSB ( I have approximately 759247892 miniUSB cables lying around the house from my past 10 HTC phones) so I only have the one microUSB cable. It is the OEM cable that comes with the wall charger though, but it would be sweet if it was just a faulty cable. Are you strongly recommending that I don't buy a cheap one off of ebay, and instead go to a brick and mortar store and buy a ATT/BestBuy/Fry's Electronics/Wherever one for twenty bucks or whatever they are charging these days? I will if I have to, but I'd obviously rather not... would you recommend a specific cable brand off of newegg?
ManImCool said:
I actually haven't been able to test the simplest solution by trying a different cable yet, since this is my first phone with microUSB ( I have approximately 759247892 miniUSB cables lying around the house from my past 10 HTC phones) so I only have the one microUSB cable. It is the OEM cable that comes with the wall charger though, but it would be sweet if it was just a faulty cable. Are you strongly recommending that I don't buy a cheap one off of ebay, and instead go to a brick and mortar store and buy a ATT/BestBuy/Fry's Electronics/Wherever one for twenty bucks or whatever they are charging these days? I will if I have to, but I'd obviously rather not... would you recommend a specific cable brand off of newegg?
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I think a cheap cable should be fine though the shipping was a little long. I needed a new car charger when I switched from the iPhone and it came with 5 cables. Only one gave me that issue. One note to take into account well maybe it was just the ones I bought but the phone always charged at USB speeds with the cheap cables. If I used the OEM itwould read it as AC and charge much faster
Sent from my Inspire 4G using XDA App
Yeah I had a cheap car charger for this phone for about a week while waiting for the oem htc one to arrive in the mail, and it would charge at usb speeds, it'd ask me if I wanted to disk drive/charge only/etc...plugged into a car. Since then I received my oem car charger and it works great and that slow charging/prompt went away. I guess I'll invest in another cable, I'm bound to need more anyway. Hopefully it's that simple.
Sent from my Desire HD using XDA Premium App
Well, I got a new OEM HTC micro USB cable to test, and I am having the same problems, so it's not the cable.... any other suggestions? Is there any difference in doing a data reset vs going into clockword mod and doing a FULL erase of the device and then reinstalling a rom? I have yet to try testing if it'll work on another computer as well...
I suggest doing a full wipe in cw. Find another computer and load the drivers on that and try it. If it doesn't mount then its the phone and you will have seek att for a replacement
I have this problem and I don't even care anymore...lol gave up on it. Nothing fixed this problem. So I just try insertting the plug multiple times to make it work.
EDIT:
I've tried
Reformatting my computer
Trying it on different operating systems(XP, vista, 7)
3 Different USB cables for smartphones.
Reinstall HTC DRIVER
New SD card and reformatted SD card.
Tried multiple roms
completely re-root the phone.
All these never fixed it. Somethigg must be wrong inside of my phone.
Sent from my Desire HD using XDA App
I would definitely try another computer first. Still does it, full erase on cwm. Still persists, factory reset the darn thing. Finish the process of elimination before factory reset. As I have worked at 2 different Toyota dealers in Memphis, if a car had a problem that had multiple solutions, they would try all the easy solutions first before using the last resort solution. Imo, a factory reset is a last resort solution. If that still doesn't help, restore to stock and s-on the punk, and warranty the thing out. It sounds more like a phone hardware problem than anything else. Hope it helps!
Sent from my Inspire 4G using XDA App
ZeroRilix said:
I would definitely try another computer first. Still does it, full erase on cwm. Still persists, factory reset the darn thing. Finish the process of elimination before factory reset. As I have worked at 2 different Toyota dealers in Memphis, if a car had a problem that had multiple solutions, they would try all the easy solutions first before using the last resort solution. Imo, a factory reset is a last resort solution. If that still doesn't help, restore to stock and s-on the punk, and warranty the thing out. It sounds more like a phone hardware problem than anything else. Hope it helps!
Sent from my Inspire 4G using XDA App
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Its been 5 months since I got this phone, do I still get my warranty if I S-ON and stock rom. Best to use Hack kit v11 to return to stock?
Sent from my Desire HD using XDA App
Hey all,
I didn't see a thread for this already and I can't figure it out. I'm able, after a VERY long delay, to see all the folders on the internal storage when I connect to my computer and mount as disk. But it's nearly impossible to navigate around, copy, or delete folders. The operations always timeout and Windows gives the error "semaphore timeout period has expired".
I've tried uninstalling any old drivers and installing the HTC drivers I found on here, but that didn't seem to help. Any idea what's going on?
Edit: this is a t-mobile one s
no problems here and haven't heard of that
try another cable or computer and see
Seems to work alright through the provided cable, and not through a USB extender--dunno if that was making a difference but that's the setup now.
Strange. Sorry, not a very interesting solution.
My 727 recently took a leap 20 ft onto patio stones, screen/digitizer is completely fubar. I bought an S3 for 150 rather than buy another digitizer to fix it for 150.
im running CWM ( dont remember V, but 6.x i think)
had vincom's SUPERLITE ATT JB 4.1.2 running nicely
Most of my phone backs up to the cloud, so i dont have alot of stuff to get off the phone fortunately. But this happened while on vacation, so all my vaca pics and videos need to be retrieved along with a few other things. I have tried to get them via the android lost app ... and I am able to connect but it keeps timing out when i try to get the DCIM filed off, and ive seen no way to just download entire folders.
Kies was a complete waste of time, but i did try it
ODB was the last thing i tried but i havent had much luck (no luck) getting it to connect through the command prompt. it says ODB directory not found... i reinstalled the drivers...tried a few different downloads of ODB, and even got the whole SDK package. everything was extracted into my C:/
I have seen people say put it into recovery and take a backup from there, but havent seen much info on how to do that with zero screen. When i put it into recovery, a few times the USB recognizes the internal SD card but there is no content inside on the terminal end
Other info FWIW: i dont have a pin lock, TiBU is my backup of choice
Any ideas would be appreciated
Hi, I have a Ul40 cellphone version 7.1.1. for years I have been downloading into my phone, then using a USB cable to transfer what I want into my old Dell PC.
Yesterday I hooked them up and my phone will charge but not transfer files. My PC doesn't seem to recognize it. I rebooted my phone, deleted cached files, etc.
I googled up the problem, new cable, same problem. One resource said to go to settings, storage & 3 dots, then USB connection. Instead of getting the option to use it as a mtp, it would only give storage clean up.
What do I do now? Is there something specific for my model? If I factory reset it will it go back to normal? At one point my PC said something about drivers. I downloaded a no ads app, it didn't seem to do a anything and wanted to add more stuff to my phone and/or PC.
Is it simply time to get a new phone?
Thanks, BA
OP...noticed there were 7 views but no reply. My tech skills are very limited. Sorry if I did not post this in the right place or something.
Did anybody else have this problem, how would I find it? Thanks.