Related
After spending my entire Saturday trying in vain to get my win 7 laptop to recognize my captivate I've decided I need to reach out for some help.
Right when I gore my phone, without too much hassle I did the superoneclick root via my pc with great success. Did the lagfix after that and all was well. Go me right?
I used my phone for a little bit and decided that it was time to but sonera music and pictures on it. This is where it all went wrong.
For background, I have done up to this Point: tried both driver sets that are floating around (and exe and the version most often linked to in help threads with a simple setup file), Ive tried kies, I've tried going into device manager to manually locate the divers. Nada.
At this point the drivers with the setup file will no longer install because the install of the exe screwed up at some point. Windows is only showing the device as us composite hub or as a unknown device. I can sometimes get it to say Samsung android usbb device but it shows that it is in error and it still wot see the phone. Someone else asked me if I had used the mount option when I comes up in my notifications bar which I haven't because it never gives me the option. I've tried disabling launcherpro, undoing the root, undoing the lagfix, formatting and wiping user data on the phone, still nada. I've tried all usb modes. Nada.
First things first, can someone explain to me exactly what I should do in device manager to get the drivers in order? I'm pretty sure this is the root of my problem. Any idea on how to get rid of the erroneous drivers that are causing the driver setup to fail?
Any help would be great :S
Need to try and manually remove three old drivers, then try and re install. Id suggest using the ones design gears posted on his one click back to stock post
Sent from my SAMSUNG-SGH-I897 using XDA App
I snipped this from one of my old posts in the Vibrant section...
For those of you having a problem with Windows 7 recognizing your Vibrant ... here is how I fixed it on my system.
*Note: You do not need to load any special USB drivers for your phone to be recognized in Mass Storage mode in Windows 7.
*Warning: You follow these instructions at your own risk ... no screaming at me if you try it and something gets screwed up!
1) Navigate your way into the Device Manager / Universal Serial Bus Controller
2) Uninstall the device(s) "USB Root Hub" (My system had 2 listed)
3) You will lose mouse and keyboard control (because you just removed the USB Hubs)
4) Reset your PC and allow Windows to boot normally.
5) Go back to the device manager and wait for all of the "!" marks to go away as windows re-installs the USB Hubs and reinitializes all of your devices.
6) Make sure your Vibrant is in mass storage mode and has USB debugging OFF
7) Plug in your Vibrant via the USB cable and be amazed as windows recognizes your device and assigns the drive letters. After you select the mount option on your phone you will have normal access via windows explorer.
Hope this helps some of you out there !!!
~Stresa
Sent from Samsung Vibrant
thanks for the good responses guys but both of those have failed. Odin cant even see my phone, same issue with superoneclick root. I even just tried on an enitrely different PC and got the same "device could not start" message.
tried deleting all the drivers for the USB devices. nada. still no connection
Subrock said:
After spending my entire Saturday trying in vain to get my win 7 laptop to recognize my captivate I've decided I need to reach out for some help.
Right when I gore my phone, without too much hassle I did the superoneclick root via my pc with great success. Did the lagfix after that and all was well. Go me right?
I used my phone for a little bit and decided that it was time to but sonera music and pictures on it. This is where it all went wrong.
For background, I have done up to this Point: tried both driver sets that are floating around (and exe and the version most often linked to in help threads with a simple setup file), Ive tried kies, I've tried going into device manager to manually locate the divers. Nada.
At this point the drivers with the setup file will no longer install because the install of the exe screwed up at some point. Windows is only showing the device as us composite hub or as a unknown device. I can sometimes get it to say Samsung android usbb device but it shows that it is in error and it still wot see the phone. Someone else asked me if I had used the mount option when I comes up in my notifications bar which I haven't because it never gives me the option. I've tried disabling launcherpro, undoing the root, undoing the lagfix, formatting and wiping user data on the phone, still nada. I've tried all usb modes. Nada.
First things first, can someone explain to me exactly what I should do in device manager to get the drivers in order? I'm pretty sure this is the root of my problem. Any idea on how to get rid of the erroneous drivers that are causing the driver setup to fail?
Any help would be great :S
Click to expand...
Click to collapse
kies or mass storage?
for kies debugging in settings>aplications must be disabled. i dont remember what works better ask on connection or to have connection type preset in settings>applications>usbsettings. im on froyo which works a million times better, kies on jf6 was like a 90% fail rate. it just didn't work for me.
for mass storage you need to mount the phone from a message in the notification bar, even if it asks the connection type and you tick mass storage it will not be mounted, you still need to mount from the notification bar.
you can also mount the sdcards from the notification bar in debugging mode which bypasses the connection type setting in settings>applications>usbsettings.
i tend to leave debugging on in case i need adb to fix my phone, i only turn it off to use kies which is useful to fix my contacts when i have multiples (it's alot easier to fix 200+ contacts on a computer screen using a mouse and keyboard), or install an update if i choose to run the phone stock.
tried in every combination of modes, cant get it connect any possible way. I also dont get the option to mount it from the notification bar so perhaps I have a hardware issue.
Are you using the stock usb cable? I've had problems with some but not all generic cables.
Sent from my SAMSUNG-SGH-I897 using XDA App
may not be what you want to hear
I actually had a similar problem, though not the same. My phone charges and I can use mass storage without issue, but I could not get Odin One Click updaters to ever "see" my phone. I tried every USB port on my box, tried several different driver sets (including the ones DG recommends). Eventually, I tried on a different computer. Odin saw it fine, updated no problems, first time out of the gate.
I know, I know, not everyone has access to two computers, and furthermore there "should" be no reason it can't work on a particular one, but for me, short of formatting my PC and reinstalling OS, I tried everything else I could think of.
Good luck, either way!
post moved to new thread
I don't think there should be a logical reason as to why this would ever work, but Windows (and computers in general sometimes) has a tendency to surprise me like that... but what if you try removing the drivers by whatever automatic means you are provided with, and then check and remove them manually (if necessary), and finally run CCleaner or some other program with registry cleaning capabilities to give your PC that last little enema.
Then use DG's drivers and install them in whatever way he recommends (been a while since I installed the drivers). That's really all I can think of on the PC side... maybe putting a cheap little USB hub between your phone and your PC if you have one laying around as another mostly futile attempt.
Fair warning, it is possible for CCleaner to mess up your PC... any program that messes with the registry can potentially do so. I've never seen the program cause harm, but it is possible.
I've had the same problem with my Crappy from day one. I still somehow got SuperOneClick to Root my phone through multiple attempts. But if all you need to do is transfer files from your phone to PC, and vice versa. I would recommend Android Sync Manager. It can read most of the file systems in the phone, and transfers at a decent speed.
same here
One of my PCs recognizes Cappy with the same cable, OS, drivers. Other one doesn't.
So I ended up using "ADB Wireless" from Market. It works pretty good, slower than USB, but works.
Also - if you are willing to make your PC work - try fresh reinstall of Windows 7SP1 and disable driver update from Internet.
Since your just trying to put music and pictures on the phone, try Kies Air from the market. Install it on your phone then you can transfer files wirelessly with the browser from your computer.
USB Cable
gbrown2036 said:
Are you using the stock usb cable? I've had problems with some but not all generic cables.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Definitely check the USB cable. I had this exact issue before. I checked drivers, did a bunch of un-installing and manual installing of drivers. Finally I tried my stock USB cable and all worked perfectly!
Searched many a thread and can't find an answer to this. I've been able to successfully switch back and forth between USB charging and mounting the phone as a disk drive. I literally haven't changed anything important on my phone or computer today; I think I remember uninstalling a task manager this morning but that's about it. But this afternoon plugged it in, and the pop up asking what method to use (charging/sync/disk mount etc) came up as usual, (I have charging as default) and selected USB disk drive, and nothing changed! My laptop made the usual disconnecting/plugging in noise it makes when you put something in the USB ports, but this time my disk drive didn't automatically pop up. Instead, I was greeted with a "USB Device not recognized" message. What the hell?
Tried restarting the computer and phone several times, same results. Tried with debugging mode enabled and disabled; tried pulling the battery/sim/sd card out; the pop-up asking which USB method to use comes up everytime on my phone when I plug it in, but if I have disk drive selected it only charges.
Using Win7 64bit, I then tried to try uninstall and reinstall the HTC Sync drivers by going into "Uninstall Programs" on my computer and manually uninstalling both the "HTC BMP USB Driver" and the "HTC Driver Installer" that remain on my computer from when I rooted. When I tried clicking on and uninstalling either of them, I get a pop up error saying "Error opening installation log file. Verify that the specified log file location exists and is writable." No idea what that means. I decided to try re-installing HTC sync, and then uninstalling HTC sync, hoping that the reinstallation would fix the drivers. Well now, I have HTC sync on my computer and that too now is uninstallable, it too gives me the "error opening installation log file" error when I try and uninstall it.
PLEASE HELP ANYONE?!!?
ManImCool said:
Searched many a thread and can't find an answer to this. I've been able to successfully switch back and forth between USB charging and mounting the phone as a disk drive. I literally haven't changed anything important on my phone or computer today; I think I remember uninstalling a task manager this morning but that's about it. But this afternoon plugged it in, and the pop up asking what method to use (charging/sync/disk mount etc) came up as usual, (I have charging as default) and selected USB disk drive, and nothing changed! My laptop made the usual disconnecting/plugging in noise it makes when you put something in the USB ports, but this time my disk drive didn't automatically pop up. Instead, I was greeted with a "USB Device not recognized" message. What the hell?
Tried restarting the computer and phone several times, same results. Tried with debugging mode enabled and disabled; tried pulling the battery/sim/sd card out; the pop-up asking which USB method to use comes up everytime on my phone when I plug it in, but if I have disk drive selected it only charges.
Using Win7 64bit, I then tried to try uninstall and reinstall the HTC Sync drivers by going into "Uninstall Programs" on my computer and manually uninstalling both the "HTC BMP USB Driver" and the "HTC Driver Installer" that remain on my computer from when I rooted. When I tried clicking on and uninstalling either of them, I get a pop up error saying "Error opening installation log file. Verify that the specified log file location exists and is writable." No idea what that means. I decided to try re-installing HTC sync, and then uninstalling HTC sync, hoping that the reinstallation would fix the drivers. Well now, I have HTC sync on my computer and that too now is uninstallable, it too gives me the "error opening installation log file" error when I try and uninstall it.
PLEASE HELP ANYONE?!!?
Click to expand...
Click to collapse
So you tried reinstalling it without trying to uninstall first, as in, installing *over* the current installation?
Is the version you're trying to install the newest one available?
You're logged in/running as admin, right?
Have you tried tracking down the installation log file it's having a problem with, as in, where it's looking for it/why it's not finding it in whatever location it's expecting it?
Sounds like the typical cryptic Windows bull**** that drives me nuts when it happens.
Just throwing some other ideas out there. I haven't run into this type of trouble since I've been on win 7 64bit, its actually been better with these types of problems than previous versions of Windows.
I have had this happen once. A restart of the phone solved it for me. If you have a card reader for the SD card, you could see if your computer will recognize it through the reader. It's also possible removing and re-installing the card will fix your issue.
Sent from my Inspire 4G using the power of the dark side.
I was able to finally uninstall HTC Sync, and the two HTC drivers. Then I installed HTC Sync that I downloaded from this site
http://www.htc.com/us/support/inspire-att/downloads
So now my computer has sync and the 2 HTC drivers installed again. Logged in as admin. Have restarted my phone a billion times. It recognizes the micro SD card if I remove it from the phone and put it in a reader.
Have you tried other ports on the laptop? Have you tried other devices in the port you plugged the phone into like a digital camera? Do you have access to a desktop to load the drivers in and see if it mounts? When you load the drivers it will load drivers first then ask you if you want to install htc sync. You can cancel out there and it won't install sync and the drivers will be installed just fine. Find another cable and see if that helps. Those would be what I would try.
Well when something like this happens I resort to rolling the system back to when it worked to see if that fixes things.
If you have system restore enabled roll it back a day and see if that helps. Open control panel in the search type system restore and there you can select it and see if you have any restore points. Restore the system back and see if it fixes it. If not and you tested the ports with another device and tried a different cable there very well could be an issue with the device.
Get a dropbox account and backup what ever you need to that and do a factory reset on the phone would be a last resort. I would keep the phone plugged in to a charger and use wifi for that if it comes down to it. If you are just needing to get something on the phone you can always use dropbox and then a file manager on the phone in the mean time till things get sorted.
I have used an app like this in the past and it works wonders. I hope you have a wifi connection at the house.
https://market.android.com/details?id=com.lyy.softdatacable&feature=search_result
These are all the steps I would have taken if an issue like this arose for me.
Tried all 4 of my USB ports, none of them work. All four of them work with other USB devices. I don't have access to another computer right now to try and see it it'll mount there yet. If it DOES work on another computer, is that better or worse than if it DOESNT? System restore isn't an option, unfortunately.
I'll try a factory reset as a last resort if it doesn't work on another computer. As far as using dropbox, what's wrong with using Titanium backup? Isn't dropbox just for data (which is stored on my SD card, and therefore not affected by a factory wipe/reset?) Or are you saying I need to wipe both my phone and reformat my microSD?
I tried using a different microSD card (that works in a reader) in the Inspire, and it too doesn't recognize the disk drive. Does this narrow down the problem to the phone? Is this a physical problem, or is it something that could potentially be fixed with a wipe and hard reset?
If your computer recognizes the SD cards, then it would seem to be the phone. A full wipe and hard reset is probably the next step. Good luck.
Sent from my Inspire 4G using the power of the dark side.
Tried a hard reset. Well, I went to Settings --> SD & Phone Storage --> Factory data reset --> Reset phone (erase SD card was unchecked)
Same problems. Was this method thorough enough? Or do I need to tinker with completely erasing everything off of the phone including the rom, via clockwork mod recovery?
ManImCool said:
Tried a hard reset. Well, I went to Settings --> SD & Phone Storage --> Factory data reset --> Reset phone (erase SD card was unchecked)
Same problems. Was this method thorough enough? Or do I need to tinker with completely erasing everything off of the phone including the rom, via clockwork mod recovery?
Click to expand...
Click to collapse
I have seen this very issue onllnot only on the Inspire but the captivate as well. Seems windows 7 has an issue with these drivers. What I did to fix it was this. 1. Uninstall all diver related software. 2. Reboot PC. 3. download the driver package from HTC. 4. plug in phone and go to device manager. 5. Manually select the drivers for it. Not saying it will work for you but it did for me when I was running Windows 7 premium 64
zelendel said:
I have seen this very issue onllnot only on the Inspire but the captivate as well. Seems windows 7 has an issue with these drivers. What I did to fix it was this. 1. Uninstall all diver related software. 2. Reboot PC. 3. download the driver package from HTC. 4. plug in phone and go to device manager. 5. Manually select the drivers for it. Not saying it will work for you but it did for me when I was running Windows 7 premium 64
Click to expand...
Click to collapse
Thank you, but can you please elaborate and be a little more specific on steps 3-5? I don't want to download the wrong driver package... is it this one? http://www.htc.com/us/support/inspire-att/downloads
And how do I manually select the drivers in device manager... how do I know what drivers to select? Thanks!
By any chance have you tried a different cable?
I've had this issue when I used cheap cable I got on eBay. It would still charge the phone but my laptop wouldn't see it. Tried a different cable and issue was gone.
Sent from my Inspire 4G using XDA App
I actually haven't been able to test the simplest solution by trying a different cable yet, since this is my first phone with microUSB ( I have approximately 759247892 miniUSB cables lying around the house from my past 10 HTC phones) so I only have the one microUSB cable. It is the OEM cable that comes with the wall charger though, but it would be sweet if it was just a faulty cable. Are you strongly recommending that I don't buy a cheap one off of ebay, and instead go to a brick and mortar store and buy a ATT/BestBuy/Fry's Electronics/Wherever one for twenty bucks or whatever they are charging these days? I will if I have to, but I'd obviously rather not... would you recommend a specific cable brand off of newegg?
ManImCool said:
I actually haven't been able to test the simplest solution by trying a different cable yet, since this is my first phone with microUSB ( I have approximately 759247892 miniUSB cables lying around the house from my past 10 HTC phones) so I only have the one microUSB cable. It is the OEM cable that comes with the wall charger though, but it would be sweet if it was just a faulty cable. Are you strongly recommending that I don't buy a cheap one off of ebay, and instead go to a brick and mortar store and buy a ATT/BestBuy/Fry's Electronics/Wherever one for twenty bucks or whatever they are charging these days? I will if I have to, but I'd obviously rather not... would you recommend a specific cable brand off of newegg?
Click to expand...
Click to collapse
I think a cheap cable should be fine though the shipping was a little long. I needed a new car charger when I switched from the iPhone and it came with 5 cables. Only one gave me that issue. One note to take into account well maybe it was just the ones I bought but the phone always charged at USB speeds with the cheap cables. If I used the OEM itwould read it as AC and charge much faster
Sent from my Inspire 4G using XDA App
Yeah I had a cheap car charger for this phone for about a week while waiting for the oem htc one to arrive in the mail, and it would charge at usb speeds, it'd ask me if I wanted to disk drive/charge only/etc...plugged into a car. Since then I received my oem car charger and it works great and that slow charging/prompt went away. I guess I'll invest in another cable, I'm bound to need more anyway. Hopefully it's that simple.
Sent from my Desire HD using XDA Premium App
Well, I got a new OEM HTC micro USB cable to test, and I am having the same problems, so it's not the cable.... any other suggestions? Is there any difference in doing a data reset vs going into clockword mod and doing a FULL erase of the device and then reinstalling a rom? I have yet to try testing if it'll work on another computer as well...
I suggest doing a full wipe in cw. Find another computer and load the drivers on that and try it. If it doesn't mount then its the phone and you will have seek att for a replacement
I have this problem and I don't even care anymore...lol gave up on it. Nothing fixed this problem. So I just try insertting the plug multiple times to make it work.
EDIT:
I've tried
Reformatting my computer
Trying it on different operating systems(XP, vista, 7)
3 Different USB cables for smartphones.
Reinstall HTC DRIVER
New SD card and reformatted SD card.
Tried multiple roms
completely re-root the phone.
All these never fixed it. Somethigg must be wrong inside of my phone.
Sent from my Desire HD using XDA App
I would definitely try another computer first. Still does it, full erase on cwm. Still persists, factory reset the darn thing. Finish the process of elimination before factory reset. As I have worked at 2 different Toyota dealers in Memphis, if a car had a problem that had multiple solutions, they would try all the easy solutions first before using the last resort solution. Imo, a factory reset is a last resort solution. If that still doesn't help, restore to stock and s-on the punk, and warranty the thing out. It sounds more like a phone hardware problem than anything else. Hope it helps!
Sent from my Inspire 4G using XDA App
ZeroRilix said:
I would definitely try another computer first. Still does it, full erase on cwm. Still persists, factory reset the darn thing. Finish the process of elimination before factory reset. As I have worked at 2 different Toyota dealers in Memphis, if a car had a problem that had multiple solutions, they would try all the easy solutions first before using the last resort solution. Imo, a factory reset is a last resort solution. If that still doesn't help, restore to stock and s-on the punk, and warranty the thing out. It sounds more like a phone hardware problem than anything else. Hope it helps!
Sent from my Inspire 4G using XDA App
Click to expand...
Click to collapse
Its been 5 months since I got this phone, do I still get my warranty if I S-ON and stock rom. Best to use Hack kit v11 to return to stock?
Sent from my Desire HD using XDA App
Not sure if this is the right place for this, however;
My gf's laptop had a virus on it that I didn't know about, I plugged my Samsung Galaxy S in, and suddenly I have a ".scr" clone of pretty much every folder on my phone. I deleted a load of them, plugged it back into the computer and sure enough they came back.
Now there are literally hundreds of the .scr clones on my phone.
Is there a way to delete them all?
Also, if this is not a virus and a bug instead, do let me know ha =]
You should probably try to format it to get rid of anything that may be in there. I wouldn't keep any of the files as they could have been currupted.
Sent from my Desire HD using XDA App
Quick update;
This is the virus found on the computer: http://www.virus-encyclopedia.com/virus/Network-Worms/other/worms1626.html
Not sure what relevance it has to the SGS as I don't understand any of it.
Download and install Everything.
Start the computer in safe mode.
Plug in your phone.
Run Everything OR right-click the phone's data drive and run everything.
Type in ".scr" in the search bar.
Delete every instance of this file.
Plug your phone out of the laptop.
Restart the laptop and scan it with a decent anti-virus (MSE).
NEVER PLUG YOUR PHONE BACK IN THAT LAPTOP AGAIN.
For extra security, you can now backup most of your important files, in case it gets corrupted (though I doubt it). And then format the sd card.
Hey Sygeek, about to try this out now, thanks for the help!
Also, this is the only laptop in which I can use my phone with, what are the reasons of not plugging it back in ever? (Except the obvious possible reinfection).
Matikata said:
Also, this is the only laptop in which I can use my phone with, what are the reasons of not plugging it back in ever? (Except the obvious possible reinfection).
Click to expand...
Click to collapse
Just do a scan and make sure your laptop's virus-free (with that particular price). You should be fine then.
I very much doubt, that the virus would harm your sgs.
But it could have possibly copied it self over as it recognized your android as mass storage.
Hey guys, sorry I haven't updated in the past couple of days.
I think it was recognized as mass storage device Dark3n, you're right.
I couldn't figure out that search everything program, I did everything I was told but it didn't return any results, so what I did was as follows:
1. scan computer and delete all recorded instances of a virus.
2. restarted computer.
3. plugged phone in as mass storage device.
4. used my antivirus software to scan the phone (as mass storage device).
5. it then went on to delete all 382 instances of the virus.
6. unplugged phone, restarted it (i don't think i needed to, but I did anyway).
7. plugged phone back in and wallah, no more virus.
There was nothing missing, nothing wrong with android or anything, it was just an annoyance I guess.
Thanks for your help everyone.
Ok, so I have someone's Kyocera Kona S2151 flip phone. Now when I plug it into my pc in device manager there shows two "modems" and a serial port without a driver. Even after installing the specific driver for this phone from the Kyocera website it still says there is no driver. I tried to manually select the driver from the folder that was created during the install, not a single one of the 6 worked. Now all of this might even be a moot point as I don't even know if this device will allow me to pull the pictures off of it using a USB cable attached to a pc and everything on the web says I should be able to but there's also a Kona android smart version. I also can't find anything that says I can't either lol. Now I would Bluetooth but there are no options for sending photos via Bluetooth and whats worse is the antennae for the cell service is going out so it won't stay connected to the tower (I assume its the antennae, I'm not gonna try and fix something this old, also its sprint which just got absorbed by Tmobile which could also be the issue bc its pre sim card).
So, in summary, I am trying to retrieve the photos. You can't Bluetooth them, there's no SD card slot, I can't text or email them due to lack of wifi and cell service issues, Which leads to the only option left, PC USB transfer but I can't get that working either due to what I am hoping is simply driver issues. If I need to use an older Operating system that's fine I have another pc here I can mess with to my heart's desire.
I know this isn't android, rooting, modding, custom os, related but this forum is home to some of the smartest people, it's where I come to get all my instructions and files for phones. if anyone could help I'm hoping it's the community here.
**Reposted here bc I posted in the wrong area earlier.**
steve60914 said:
Ok, so I have someone's Kyocera Kona S2151 flip phone. Now when I plug it into my pc in device manager there shows two "modems" and a serial port without a driver. Even after installing the specific driver for this phone from the Kyocera website it still says there is no driver. I tried to manually select the driver from the folder that was created during the install, not a single one of the 6 worked. Now all of this might even be a moot point as I don't even know if this device will allow me to pull the pictures off of it using a USB cable attached to a pc and everything on the web says I should be able to but there's also a Kona android smart version. I also can't find anything that says I can't either lol. Now I would Bluetooth but there are no options for sending photos via Bluetooth and whats worse is the antennae for the cell service is going out so it won't stay connected to the tower (I assume its the antennae, I'm not gonna try and fix something this old, also its sprint which just got absorbed by Tmobile which could also be the issue bc its pre sim card).
So, in summary, I am trying to retrieve the photos. You can't Bluetooth them, there's no SD card slot, I can't text or email them due to lack of wifi and cell service issues, Which leads to the only option left, PC USB transfer but I can't get that working either due to what I am hoping is simply driver issues. If I need to use an older Operating system that's fine I have another pc here I can mess with to my heart's desire.
I know this isn't android, rooting, modding, custom os, related but this forum is home to some of the smartest people, it's where I come to get all my instructions and files for phones. if anyone could help I'm hoping it's the community here.
**Reposted here bc I posted in the wrong area earlier.**
Click to expand...
Click to collapse
It seems that now the only way is to have the driver work and then use PC USB transfer. In addition to the driver from the Kyocera website, have you tried the Google Android USB Driver for Windows? It's available on the Android Developer website. Have a try. Good luck to you.
Flip phone, not an anroid
Hello.
I am having a lot of trouble getting the USB drivers to work.
I am wanting to simply connect my Moto One 5G Ace with a USB cable and have it show up as a drive on Windows File Explorer. I want to copy files to/from the SD card.
But either I'm not downloading the right drivers, or my developer settings are wrong, or something else is going on.
I downloaded the "MotoroalDeviceManager_2.5.4.exe. All that seems to do is check for software updates.
I downloaded Motorola_Mobile_drivers_v6.4.0.zip, which seems to do absolutely nothing.
When I connect the phone to the computer, I get the popup from the system tray "Setting up the Motorola One 5G Ace device" (or whatever), then asks me what I want to do with it by default. I select "Open File Explorer". Well, the "motorola one 5G ace" selection in File explorer shows a blank screen.
If I go into USB Debugging and turn it on, the phone disappears from File Explorer entirely.
I've gotten this to work before with my Moto X4.
I'm running Windows 10.
Any help is greatly appreciated.
Thanks!
phlack2 said:
Hello.
I am having a lot of trouble getting the USB drivers to work.
I am wanting to simply connect my Moto One 5G Ace with a USB cable and have it show up as a drive on Windows File Explorer. I want to copy files to/from the SD card.
But either I'm not downloading the right drivers, or my developer settings are wrong, or something else is going on.
I downloaded the "MotoroalDeviceManager_2.5.4.exe. All that seems to do is check for software updates.
I downloaded Motorola_Mobile_drivers_v6.4.0.zip, which seems to do absolutely nothing.
When I connect the phone to the computer, I get the popup from the system tray "Setting up the Motorola One 5G Ace device" (or whatever), then asks me what I want to do with it by default. I select "Open File Explorer". Well, the "motorola one 5G ace" selection in File explorer shows a blank screen.
If I go into USB Debugging and turn it on, the phone disappears from File Explorer entirely.
I've gotten this to work before with my Moto X4.
I'm running Windows 10.
Any help is greatly appreciated.
Thanks!
Click to expand...
Click to collapse
Did you set the default USB connection to "file transfer"?
RETIEF said:
Did you set the default USB connection to "file transfer"?
Click to expand...
Click to collapse
I was actually looking for that, but couldn't find it. A search at the top of the interface found it.
So no, it wasn't set. I set it, and I got further. Thanks!
But not too much further.
What is now being shown in File Explorer, under "motorola one 5G ace" is:
android
Internal shared storage
I'm assuming "android" is my SD card, as that's how it seems to appear everywhere else on the phone. It also shows 115GB used, which is about right for that SD card, considering the junk I have on it.
Browsing under Internal shared storage is empty. Nothing is under there. ZIP.
Under "android" are a bunch of directories, such as .$recycle.bin$, Alarms, Android (yes, again), DCIM, Download, Movies, Podcasts, Ringtones, and a drive symbol.
Alarms has some small files. Everything else is empty.
So, I'm part way there. What can I check next? Permissions issue, perhaps?
Thanks
phlack2 said:
I was actually looking for that, but couldn't find it. A search at the top of the interface found it.
So no, it wasn't set. I set it, and I got further. Thanks!
But not too much further.
What is now being shown in File Explorer, under "motorola one 5G ace" is:
android
Internal shared storage
I'm assuming "android" is my SD card, as that's how it seems to appear everywhere else on the phone. It also shows 115GB used, which is about right for that SD card, considering the junk I have on it.
Browsing under Internal shared storage is empty. Nothing is under there. ZIP.
Under "android" are a bunch of directories, such as .$recycle.bin$, Alarms, Android (yes, again), DCIM, Download, Movies, Podcasts, Ringtones, and a drive symbol.
Alarms has some small files. Everything else is empty.
So, I'm part way there. What can I check next? Permissions issue, perhaps?
Thanks
Click to expand...
Click to collapse
The newest Moto drivers are here
Where can I download the USB drivers for my device?| Motorola Support US
Visit the customer support page to view user guides, FAQs, bluetooth pairing, software downloads, drivers, tutorials and to get repair and contact us information.Where can I download the USB drivers for my device?
motorola-global-portal.custhelp.com
Install, Reboot PC
Enable Dev options (Settings/System/About phone) tap on Build number until it says "you are now a developer"
go back to the Settings/System page
tap Advanced
Open Developer Options
Scroll down past networking
Select Default USB configuration
Select File Transer
Scroll Back up to Debugging
USB debugging should be off (Grey) unless you are using adb commands
Ok folks, so I did a repair job on the msi, and it got "further". I could see some directories.
But then I decided to swap out the cable. And that seemed to do the trick. I'm now able to transfer over some huge files. Odd, as I thought the original cable was a good one, too.
Thanks for all your help.
phlack2 said:
Ok folks, so I did a repair job on the msi, and it got "further". I could see some directories.
But then I decided to swap out the cable. And that seemed to do the trick. I'm now able to transfer over some huge files. Odd, as I thought the original cable was a good one, too.
Thanks for all your help.
Click to expand...
Click to collapse
More often than not, a bad cable or port on the PC end is the culprit. However, in my case, on my laptop, I have to uninstall and then reinstall the drivers after every time I have shut it down. All works well then until I shut down my laptop and then reboot the next day. Rinse and repeat. It's a head scratcher for sure. But at least I can get things working again.
pastorbob62 said:
More often than not, a bad cable or port on the PC end is the culprit. However, in my case, on my laptop, I have to uninstall and then reinstall the drivers after every time I have shut it down. All works well then until I shut down my laptop and then reboot the next day. Rinse and repeat. It's a head scratcher for sure. But at least I can get things working again.
Click to expand...
Click to collapse
Yeah, I've used that cable for other transfers, too. So I'm not sure what happened. Maybe this was the first time I used it in a USB 3.0 port, so it couldn't handle the higher speed. That's all I can think of.
I'll consider this the next time I have transfer issues.