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need help connecting to pc before I go insane

After spending my entire Saturday trying in vain to get my win 7 laptop to recognize my captivate I've decided I need to reach out for some help.
Right when I gore my phone, without too much hassle I did the superoneclick root via my pc with great success. Did the lagfix after that and all was well. Go me right?
I used my phone for a little bit and decided that it was time to but sonera music and pictures on it. This is where it all went wrong.
For background, I have done up to this Point: tried both driver sets that are floating around (and exe and the version most often linked to in help threads with a simple setup file), Ive tried kies, I've tried going into device manager to manually locate the divers. Nada.
At this point the drivers with the setup file will no longer install because the install of the exe screwed up at some point. Windows is only showing the device as us composite hub or as a unknown device. I can sometimes get it to say Samsung android usbb device but it shows that it is in error and it still wot see the phone. Someone else asked me if I had used the mount option when I comes up in my notifications bar which I haven't because it never gives me the option. I've tried disabling launcherpro, undoing the root, undoing the lagfix, formatting and wiping user data on the phone, still nada. I've tried all usb modes. Nada.
First things first, can someone explain to me exactly what I should do in device manager to get the drivers in order? I'm pretty sure this is the root of my problem. Any idea on how to get rid of the erroneous drivers that are causing the driver setup to fail?
Any help would be great :S

Need to try and manually remove three old drivers, then try and re install. Id suggest using the ones design gears posted on his one click back to stock post
Sent from my SAMSUNG-SGH-I897 using XDA App

I snipped this from one of my old posts in the Vibrant section...
For those of you having a problem with Windows 7 recognizing your Vibrant ... here is how I fixed it on my system.
*Note: You do not need to load any special USB drivers for your phone to be recognized in Mass Storage mode in Windows 7.
*Warning: You follow these instructions at your own risk ... no screaming at me if you try it and something gets screwed up!
1) Navigate your way into the Device Manager / Universal Serial Bus Controller
2) Uninstall the device(s) "USB Root Hub" (My system had 2 listed)
3) You will lose mouse and keyboard control (because you just removed the USB Hubs)
4) Reset your PC and allow Windows to boot normally.
5) Go back to the device manager and wait for all of the "!" marks to go away as windows re-installs the USB Hubs and reinitializes all of your devices.
6) Make sure your Vibrant is in mass storage mode and has USB debugging OFF
7) Plug in your Vibrant via the USB cable and be amazed as windows recognizes your device and assigns the drive letters. After you select the mount option on your phone you will have normal access via windows explorer.
Hope this helps some of you out there !!!
~Stresa
Sent from Samsung Vibrant

thanks for the good responses guys but both of those have failed. Odin cant even see my phone, same issue with superoneclick root. I even just tried on an enitrely different PC and got the same "device could not start" message.
tried deleting all the drivers for the USB devices. nada. still no connection

Subrock said:
After spending my entire Saturday trying in vain to get my win 7 laptop to recognize my captivate I've decided I need to reach out for some help.
Right when I gore my phone, without too much hassle I did the superoneclick root via my pc with great success. Did the lagfix after that and all was well. Go me right?
I used my phone for a little bit and decided that it was time to but sonera music and pictures on it. This is where it all went wrong.
For background, I have done up to this Point: tried both driver sets that are floating around (and exe and the version most often linked to in help threads with a simple setup file), Ive tried kies, I've tried going into device manager to manually locate the divers. Nada.
At this point the drivers with the setup file will no longer install because the install of the exe screwed up at some point. Windows is only showing the device as us composite hub or as a unknown device. I can sometimes get it to say Samsung android usbb device but it shows that it is in error and it still wot see the phone. Someone else asked me if I had used the mount option when I comes up in my notifications bar which I haven't because it never gives me the option. I've tried disabling launcherpro, undoing the root, undoing the lagfix, formatting and wiping user data on the phone, still nada. I've tried all usb modes. Nada.
First things first, can someone explain to me exactly what I should do in device manager to get the drivers in order? I'm pretty sure this is the root of my problem. Any idea on how to get rid of the erroneous drivers that are causing the driver setup to fail?
Any help would be great :S
Click to expand...
Click to collapse
kies or mass storage?
for kies debugging in settings>aplications must be disabled. i dont remember what works better ask on connection or to have connection type preset in settings>applications>usbsettings. im on froyo which works a million times better, kies on jf6 was like a 90% fail rate. it just didn't work for me.
for mass storage you need to mount the phone from a message in the notification bar, even if it asks the connection type and you tick mass storage it will not be mounted, you still need to mount from the notification bar.
you can also mount the sdcards from the notification bar in debugging mode which bypasses the connection type setting in settings>applications>usbsettings.
i tend to leave debugging on in case i need adb to fix my phone, i only turn it off to use kies which is useful to fix my contacts when i have multiples (it's alot easier to fix 200+ contacts on a computer screen using a mouse and keyboard), or install an update if i choose to run the phone stock.

tried in every combination of modes, cant get it connect any possible way. I also dont get the option to mount it from the notification bar so perhaps I have a hardware issue.

Are you using the stock usb cable? I've had problems with some but not all generic cables.
Sent from my SAMSUNG-SGH-I897 using XDA App

may not be what you want to hear
I actually had a similar problem, though not the same. My phone charges and I can use mass storage without issue, but I could not get Odin One Click updaters to ever "see" my phone. I tried every USB port on my box, tried several different driver sets (including the ones DG recommends). Eventually, I tried on a different computer. Odin saw it fine, updated no problems, first time out of the gate.
I know, I know, not everyone has access to two computers, and furthermore there "should" be no reason it can't work on a particular one, but for me, short of formatting my PC and reinstalling OS, I tried everything else I could think of.
Good luck, either way!

post moved to new thread

I don't think there should be a logical reason as to why this would ever work, but Windows (and computers in general sometimes) has a tendency to surprise me like that... but what if you try removing the drivers by whatever automatic means you are provided with, and then check and remove them manually (if necessary), and finally run CCleaner or some other program with registry cleaning capabilities to give your PC that last little enema.
Then use DG's drivers and install them in whatever way he recommends (been a while since I installed the drivers). That's really all I can think of on the PC side... maybe putting a cheap little USB hub between your phone and your PC if you have one laying around as another mostly futile attempt.
Fair warning, it is possible for CCleaner to mess up your PC... any program that messes with the registry can potentially do so. I've never seen the program cause harm, but it is possible.

I've had the same problem with my Crappy from day one. I still somehow got SuperOneClick to Root my phone through multiple attempts. But if all you need to do is transfer files from your phone to PC, and vice versa. I would recommend Android Sync Manager. It can read most of the file systems in the phone, and transfers at a decent speed.

same here
One of my PCs recognizes Cappy with the same cable, OS, drivers. Other one doesn't.
So I ended up using "ADB Wireless" from Market. It works pretty good, slower than USB, but works.
Also - if you are willing to make your PC work - try fresh reinstall of Windows 7SP1 and disable driver update from Internet.

Since your just trying to put music and pictures on the phone, try Kies Air from the market. Install it on your phone then you can transfer files wirelessly with the browser from your computer.

USB Cable
gbrown2036 said:
Are you using the stock usb cable? I've had problems with some but not all generic cables.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Definitely check the USB cable. I had this exact issue before. I checked drivers, did a bunch of un-installing and manual installing of drivers. Finally I tried my stock USB cable and all worked perfectly!

Phone Portal/USB Mass Storage not working

I searched for this specific problem and couldn't find anything that helped.
1.) Phone Portal: I've used it before and after trying (unsuccessfully) to use it today I keep getting this error message:
"You have received an invalid certificate. Please contact the server administrator or email correspondent and give them the following information:
Your certificate contains the same serial number as another certificate issued by the certificate authority. Please get a new certificate containing a unique serial number.
(Error code: sec_error_reused_issuer_and_serial)"
Any ideas?
2.) USB Mass Storage: I did read a few threads about this issue and I guess it's just something that is a known problem with the Atrix 2??
With the issues with this phone (and it being my first "smart" phone...), I'm contemplating just returning it. There's gotta be something more stable/reliable than this.

Ive run in to issues where my phone just doesnt get recognized by the program. Only way I have fixed it is to do a factory wipe

Trying to not do that. Really shouldn't have to keep "factory resetting" the phone. Kinda irritating...

I use a mac so the connection is flakey at best, but I've found AirDroid to be a great resource for this.

voodoomurphy said:
I use a mac so the connection is flakey at best, but I've found AirDroid to be a great resource for this.
Click to expand...
Click to collapse
As do I. But everything has previously worked fine. I haven't done anything different to the phone (completely stock, plus a few apps).
EDIT: Ok, so I may have found the solution. I just re-installed the certificates to my computer and it's connecting now.

After connecting your phone to your computer change the usn connection type to charge only and see if you can connect with adb. If so it is a problem with the crappy moto phone portal app
.. I have this issue on my mac book pro often.
You have to uninstall it and make sure it does not leave any thing in your preferences or library directories. Then reinstall the app on the mac.
If you can't connect with adb (make sure debugging is enabled in settings under applications first), return the phone and get an exchange for another atrix 2.
Jim
Sent from my MB865 using xda premium

jimbridgman said:
After connecting your phone to your computer change the usn connection type to charge only and see if you can connect with adb. If so it is a problem with the crappy moto phone portal app
.. I have this issue on my mac book pro often.
You have to uninstall it and make sure it does not leave any thing in your preferences or library directories. Then reinstall the app on the mac.
If you can't connect with adb (make sure debugging is enabled in settings under applications first), return the phone and get an exchange for another atrix 2.
Jim
Sent from my MB865 using xda premium
Click to expand...
Click to collapse
So far it's working again.
And I'm still on OS 10.4.*...so I can't use the adb commands yet. Working on fixing my optical drive so I can upgrade to 10.5-10.8.

As for the USB Mass Storage Device problems, you CAN NOT have ANY apps on the SD card. Sometimes apps install themselves automatically on the SD card, you just have to go back to Manage Applications->On SD Card->Click on all the ones with a green check mark and select "move to phone."

cogeary said:
As for the USB Mass Storage Device problems, you CAN NOT have ANY apps on the SD card. Sometimes apps install themselves automatically on the SD card, you just have to go back to Manage Applications->On SD Card->Click on all the ones with a green check mark and select "move to phone."
Click to expand...
Click to collapse
Just want to make sure on something here. Even if you move apps from the SD card to the phone memory, some app data still remains on the SD card right? And this setup will still have no problems with missing apps?

[Q] MTP problems

Hey guys, I'm trying to connect my Nexus 5 to my Windows 7 laptop via MTP. However, it never shows up in the "My computer" directory.
I let it install default adb drivers, I've even tried the "naked drivers" from the Nexus 5 forum. It just never shows up. Any help?

MTP Problems with linux
I have run into MTP connection problems while copying my old phones (GNex) contents on to my new Nexus 5 with my laptop running Fedora 19. Loading my old GNex contents on the laptop via MTP was smooth. Then I switched the phones. The Nexus 5 connects as expected and i can access the "sdcard" folder tree in gnome. But during the copying process (> 1000 files, mostly photos, some app-data) the connection constantly resets after 20-100 files. The phone states "process.media stopped" or something similar and the file-copy halted. I needed to unplug and plug the phone back in several times and restart the copying from the beginning. Quite annoying - thank god i rarely need to copy such an amount of files.
Anyone experiencing similar problems?

Sluggo_ said:
Hey guys, I'm trying to connect my Nexus 5 to my Windows 7 laptop via MTP. However, it never shows up in the "My computer" directory.
I let it install default adb drivers, I've even tried the "naked drivers" from the Nexus 5 forum. It just never shows up. Any help?
Click to expand...
Click to collapse
I had the same problem too, on Windows 7. Here's what fixed it for me:
1. With the phone plugged in to USB, open up Device Manager
2. You should see an "Android" category, so expand that and right-click on whatever is in there (in my case, it said Google Nexus ADB Interface) and click Uninstall
3. In the confirm dialog that pops up, check the "Delete the driver software..." box, then click OK.
4. Once the driver is finished uninstalling, reboot your Nexus 5 while it's still connected to your PC (important that it is still plugged in!)
5. At some point during the phone reboot, Windows should say it's installing new drivers. The Nexus 5 should appear in My Computer shortly.

theproskater said:
I had the same problem too, on Windows 7. Here's what fixed it for me:
1. With the phone plugged in to USB, open up Device Manager
2. You should see an "Android" category, so expand that and right-click on whatever is in there (in my case, it said Google Nexus ADB Interface) and click Uninstall
3. In the confirm dialog that pops up, check the "Delete the driver software..." box, then click OK.
4. Once the driver is finished uninstalling, reboot your Nexus 5 while it's still connected to your PC (important that it is still plugged in!)
5. At some point during the phone reboot, Windows should say it's installing new drivers. The Nexus 5 should appear in My Computer shortly.
Click to expand...
Click to collapse
This worked for me. Thanks proskater! :good:

sweet_anesthesia said:
I have run into MTP connection problems while copying my old phones (GNex) contents on to my new Nexus 5 with my laptop running Fedora 19. Loading my old GNex contents on the laptop via MTP was smooth. Then I switched the phones. The Nexus 5 connects as expected and i can access the "sdcard" folder tree in gnome. But during the copying process (> 1000 files, mostly photos, some app-data) the connection constantly resets after 20-100 files. The phone states "process.media stopped" or something similar and the file-copy halted. I needed to unplug and plug the phone back in several times and restart the copying from the beginning. Quite annoying - thank god i rarely need to copy such an amount of files.
Anyone experiencing similar problems?
Click to expand...
Click to collapse
Exactly the same problem here... no way to copy my pics archive in the N4 after a reflash -___-
I've ""solved"" zipping the "camera" folder and then unzipping it through the N4....

Nexus5 USB Data Transfer Issue
sweet_anesthesia said:
I have run into MTP connection problems while copying my old phones (GNex) contents on to my new Nexus 5 with my laptop running Fedora 19. Loading my old GNex contents on the laptop via MTP was smooth. Then I switched the phones. The Nexus 5 connects as expected and i can access the "sdcard" folder tree in gnome. But during the copying process (> 1000 files, mostly photos, some app-data) the connection constantly resets after 20-100 files. The phone states "process.media stopped" or something similar and the file-copy halted. I needed to unplug and plug the phone back in several times and restart the copying from the beginning. Quite annoying - thank god i rarely need to copy such an amount of files.
Anyone experiencing similar problems?
Click to expand...
Click to collapse
Raghu: I am also facing the very same problem. Factory Reset also didnt fix the issue.
copying of huge sized files works fine. copying of many files (such as image files) gets stuck after 20 or 100 files.
i faced this issue on a copying data from my Laptop with Windows7 OS to Nexus 5
I am also awaiting a fix for this.

sweet_anesthesia said:
I have run into MTP connection problems while copying my old phones (GNex) contents on to my new Nexus 5 with my laptop running Fedora 19. Loading my old GNex contents on the laptop via MTP was smooth. Then I switched the phones. The Nexus 5 connects as expected and i can access the "sdcard" folder tree in gnome. But during the copying process (> 1000 files, mostly photos, some app-data) the connection constantly resets after 20-100 files. The phone states "process.media stopped" or something similar and the file-copy halted. I needed to unplug and plug the phone back in several times and restart the copying from the beginning. Quite annoying - thank god i rarely need to copy such an amount of files.
Anyone experiencing similar problems?
Click to expand...
Click to collapse
I have got the same issue. Any solution?

For me Unfortunately, MTP application has stopped problem is solved !!!
kissme99 said:
I have got the same issue. Any solution?
Click to expand...
Click to collapse
Read my post #6, problem is solved !!! very minor point but we tend to overlook it...
http://forum.xda-developers.com/showthread.php?t=2547187
Do vote me Thanks if your problem is solved...:good:

theproskater said:
I had the same problem too, on Windows 7. Here's what fixed it for me:
1. With the phone plugged in to USB, open up Device Manager
2. You should see an "Android" category, so expand that and right-click on whatever is in there (in my case, it said Google Nexus ADB Interface) and click Uninstall
3. In the confirm dialog that pops up, check the "Delete the driver software..." box, then click OK.
4. Once the driver is finished uninstalling, reboot your Nexus 5 while it's still connected to your PC (important that it is still plugged in!)
5. At some point during the phone reboot, Windows should say it's installing new drivers. The Nexus 5 should appear in My Computer shortly.
Click to expand...
Click to collapse
Works! Thanks :good:

I have a pair of new Nexus 5 phones (yes 2), now I can get the ADB driver if I enable android debugging to work, but I can not for anything get the phones to work in MTP mode so I can move files to them. I've tried everything I can find online. I see Nexus5 with a triangle next to it in device manger and no matter what driver I've tried it always says wrong driver. Nor does it automatically locate and install the proper driver, as it should even following the steps provided in this thread. Thus I have 2 phones and no way to access them at all currently.
I can not believe how much trouble just transferring files is, there is something very wrong with these phones when I have to waste over an hour to copy files to them.
ERIC

theproskater said:
2. You should see an "Android" category, so expand that and right-click on whatever is in there (in my case, it said Google Nexus ADB Interface) and click Uninstall
Click to expand...
Click to collapse
For people cannot find above mentioned category, mine showed ACER ADB Interface under C before it was fixed. After fixing it, there is Nexus 5 under Portable Devices folder.

egandt said:
I have a pair of new Nexus 5 phones (yes 2), now I can get the ADB driver if I enable android debugging to work, but I can not for anything get the phones to work in MTP mode so I can move files to them. I've tried everything I can find online. I see Nexus5 with a triangle next to it in device manger and no matter what driver I've tried it always says wrong driver. Nor does it automatically locate and install the proper driver, as it should even following the steps provided in this thread. Thus I have 2 phones and no way to access them at all currently.
I can not believe how much trouble just transferring files is, there is something very wrong with these phones when I have to waste over an hour to copy files to them.
ERIC
Click to expand...
Click to collapse
Figured out the issue, it was the fact that MTP requires the media feature pack if on Windows N, once the pack is installed and patched and rebooted (many times) it works.
ERIC

figured out the issue, it was the fact that mtp requires the media feature pack if on windows n, once the pack is installed and patched and rebooted (many times) it works.
Eric
Click to expand...
Click to collapse
thank you you are my personal hero!!!!!!!!!! I was looking for this for a year!

theproskater said:
I had the same problem too, on Windows 7. Here's what fixed it for me:
1. With the phone plugged in to USB, open up Device Manager
2. You should see an "Android" category, so expand that and right-click on whatever is in there (in my case, it said Google Nexus ADB Interface) and click Uninstall
3. In the confirm dialog that pops up, check the "Delete the driver software..." box, then click OK.
4. Once the driver is finished uninstalling, reboot your Nexus 5 while it's still connected to your PC (important that it is still plugged in!)
5. At some point during the phone reboot, Windows should say it's installing new drivers. The Nexus 5 should appear in My Computer shortly.
Click to expand...
Click to collapse
thank you so much man!

egandt said:
Figured out the issue, it was the fact that MTP requires the media feature pack if on Windows N, once the pack is installed and patched and rebooted (many times) it works.
ERIC
Click to expand...
Click to collapse
To quote Paul Gimatti from Shoot 'Em Up, "**** me sideways". I've been pulling my hair out all day today because of this.

A good way to fix MTP driver problems in XP is unzip the Windows Media Player 11 (wmp11-windowsxp-x86-enu.exe) installer and run WindowsXP-MSCompPackV1-x86.exe or umdf.exe not sure which one fixes it. Then try update the MTP drivers.

exactly same as my case.
sweet_anesthesia said:
I have run into MTP connection problems while copying my old phones (GNex) contents on to my new Nexus 5 with my laptop running Fedora 19. Loading my old GNex contents on the laptop via MTP was smooth. Then I switched the phones. The Nexus 5 connects as expected and i can access the "sdcard" folder tree in gnome. But during the copying process (> 1000 files, mostly photos, some app-data) the connection constantly resets after 20-100 files. The phone states "process.media stopped" or something similar and the file-copy halted. I needed to unplug and plug the phone back in several times and restart the copying from the beginning. Quite annoying - thank god i rarely need to copy such an amount of files.
Anyone experiencing similar problems?
Click to expand...
Click to collapse
i still cannot find a solution. would you please email me if you find a solution?

theproskater said:
I had the same problem too, on Windows 7. Here's what fixed it for me:
1. With the phone plugged in to USB, open up Device Manager
2. You should see an "Android" category, so expand that and right-click on whatever is in there (in my case, it said Google Nexus ADB Interface) and click Uninstall
3. In the confirm dialog that pops up, check the "Delete the driver software..." box, then click OK.
4. Once the driver is finished uninstalling, reboot your Nexus 5 while it's still connected to your PC (important that it is still plugged in!)
5. At some point during the phone reboot, Windows should say it's installing new drivers. The Nexus 5 should appear in My Computer shortly.
Click to expand...
Click to collapse
you my friend deserve a medal

Is rooting my phone necessary

I bought a Moto Z4 when my Z2 Force was no longer usable. I wanted to keep my TMobile account, but TMobile wasn't selling the Z4, and Verison was now the Z4 seller. I went online to Motorola's site and bought an unlocked Z4 so I could keep TMobile. When I have the phone charging through my PC, it opens a window for the phone saying it's the phones folder, but that folder is always empty. I have files on my phone that I would like to transfer to my PC, but with an empty folder I don't get very far. I've never rooted a phone before, and to be honest, it sounds pretty scary. I don't need my phone bricked because the method I used wasn't the right one, and I don't need malware issues. As much as I would love to get rid of some of the apps that came preinstalled in TMobile's version of the system, I can live with them if it means not having problems with my phone. But I still need to find a way to get to the files on my phone so I can copy them to my PC. So, the question in the title. Is it necessary to root my phone to get access to the files on the phone from my PC? Also, I have read that Motorola allows rooting of some devices. Is the Z4 one of them? and, how easy is it if Motorola allows it?

Rooting is not necessary to transfer files between your phone and your PC. You might need to enable developer's options and allow for USB debugging but I'm not sure. I just always do that immediately. Once your phone is connected to your PC you should have a notification at the top of screen saying Android System and when you expand it it should say "Charging this device via USB" and Tap for more options. Tap and USB Preferences screen comes up and you can select USE USB FOR option File Transfer instead of No data transfer and then you will be able to have the phone mounted like a drive on your computer.

WayneCa said:
I bought a Moto Z4 when my Z2 Force was no longer usable. I wanted to keep my TMobile account, but TMobile wasn't selling the Z4, and Verison was now the Z4 seller. I went online to Motorola's site and bought an unlocked Z4 so I could keep TMobile. When I have the phone charging through my PC, it opens a window for the phone saying it's the phones folder, but that folder is always empty. I have files on my phone that I would like to transfer to my PC, but with an empty folder I don't get very far. I've never rooted a phone before, and to be honest, it sounds pretty scary. I don't need my phone bricked because the method I used wasn't the right one, and I don't need malware issues. As much as I would love to get rid of some of the apps that came preinstalled in TMobile's version of the system, I can live with them if it means not having problems with my phone. But I still need to find a way to get to the files on my phone so I can copy them to my PC. So, the question in the title. Is it necessary to root my phone to get access to the files on the phone from my PC? Also, I have read that Motorola allows rooting of some devices. Is the Z4 one of them? and, how easy is it if Motorola allows it?
Click to expand...
Click to collapse
You could also try LMSA's file backup options
https://forum.xda-developers.com/general/general/update-moto-lenovo-moto-smart-assistant-t3951714
To use LMSA you will need to enable USB debugging, but otherwise usb debugging should be toggled off if trying to transfer files.
Sent from my Moto E (4) using Tapatalk

kingstu said:
Rooting is not necessary to transfer files between your phone and your PC. You might need to enable developer's options and allow for USB debugging but I'm not sure. I just always do that immediately. Once your phone is connected to your PC you should have a notification at the top of screen saying Android System and when you expand it it should say "Charging this device via USB" and Tap for more options. Tap and USB Preferences screen comes up and you can select USE USB FOR option File Transfer instead of No data transfer and then you will be able to have the phone mounted like a drive on your computer.
Click to expand...
Click to collapse
Thanks. This is what I needed to know. I found out quickly that I was going to have to set file transfer every time I connected my phone to my PC, so I had to enable developer mode to be able to set the preference to file transfer so I wouldn't have to do it manually every time I connected my phone. Again, thanks for the help.

sd_shadow said:
You could also try LMSA's file backup options
https://forum.xda-developers.com/general/general/update-moto-lenovo-moto-smart-assistant-t3951714
To use LMSA you will need to enable USB debugging, but otherwise usb debugging should be toggled off if trying to transfer files.
Click to expand...
Click to collapse
Thanks for the information. Fortunately, I didn't need this, but it could always prove useful in the future.

UL40...usb will charge but not transfer files.

Hi, I have a Ul40 cellphone version 7.1.1. for years I have been downloading into my phone, then using a USB cable to transfer what I want into my old Dell PC.
Yesterday I hooked them up and my phone will charge but not transfer files. My PC doesn't seem to recognize it. I rebooted my phone, deleted cached files, etc.
I googled up the problem, new cable, same problem. One resource said to go to settings, storage & 3 dots, then USB connection. Instead of getting the option to use it as a mtp, it would only give storage clean up.
What do I do now? Is there something specific for my model? If I factory reset it will it go back to normal? At one point my PC said something about drivers. I downloaded a no ads app, it didn't seem to do a anything and wanted to add more stuff to my phone and/or PC.
Is it simply time to get a new phone?
Thanks, BA

OP...noticed there were 7 views but no reply. My tech skills are very limited. Sorry if I did not post this in the right place or something.
Did anybody else have this problem, how would I find it? Thanks.