Database Info

How to: Samsung Kies program

It works, though not made for the Captivate. Here's how to get it:
First, you will need to get .NET 4 Framework from Microsoft and install that. You will need to restart your computer after installing, so be prepared.
Go to samsungapps.com or it should be the first search link when searching for Samsung Kies using Google.
It will tell you that it's not available for the US.
Click the "Applications" tab in the upper right part of the screen.
Click "See all Countries"
Click on "Europe" then select "United Kingdom" (I did this just to make sure that whatever follows would be in English, but it may not matter)
At the bottom-center there will be a link "Download Kies" Save or Run the .exe
During installation, it will ask you what language you want. You can choose US at that point.
Phone wouldn't connect at first. I closed the program, disconnected the USB cable, then reconnected the USB cable and Windows started installing drivers. After that, I reopened Kies, selected Samsung Kies on the phone when prompted for USB connection type, and it started establishing connection with the phone. It will then show the phone's model number and your wireless phone number.
If you're having trouble after the drivers are installed, just make sure that the "MTP Application" with USB connector symbol is displayed on the phones screen. It Kies should recognize the phone and connect automatically after that.
It has a few useful features, but isn't the best phone assisting software I've used.

Thanks for this. I just wish I had it before I spent so much time getting my Outlook contacts on my phone.
I installed and ran the program before connecting my phone. When I did connect, it recognized it right away.

What kind of system did you do this on? I tried it a couple of days ago, but my 64 bit Win 7 system had no love for the Samsung MTP USB drivers.

XP, sp3
Someone posted on another topic that they had to update the .NET framework and some other stuff to get it to work on 7.
Sent from my SAMSUNG-SGH-I897 using XDA App

I tried doing it on xp sp3 as well and it always says connecting device and it won't ever connect. Tried to re-install and all that updated everything and still wont work

Why do I need Kies? (innocent tone) All I've needed is mass storage option..

After installing Kies I kept having problems with Win7 64 bit until I plugged the USB cable directly into one of the motherboard ports. Once I did that things started working correctly.

I'm using Windows 7 Starter on my netbook. It's true, you have to get .NET 4 Framework, and I'll add that to the original post.
No one NEEDS Kies, but it is nice to have if you want to back up your contacts and convert videos to play on the phone.
Dave

I've found this only connects if you're using the TouchWiz launcher.

phrebh said:
XP, sp3
Someone posted on another topic that they had to update the .NET framework and some other stuff to get it to work on 7.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Tried that too. The Kies Recovery Mode attempts to install the drivers and the Samsung Android USB Composite Device does install but the CDC Abstract Control Model (ACM) driver fails.
Any idea what that "other stuff" is that might be needed?
Tnx

this is great... but for whatever reason, when transfering music, i can't get playlists to transfer, nor some album art...
oh and i'm using it on win 7 pro x64... you do need the .net 4 framework and it will only connect while using TouchWiz :-\

Truceda said:
It works, though not made for the Captivate. Here's how to get it:
First, you will need to get .NET 4 Framework from Microsoft and install that. You will need to restart your computer after installing, so be prepared.
Go to samsungapps.com or it should be the first search link when searching for Samsung Kies using Google.
It will tell you that it's not available for the US.
Click the "Applications" tab in the upper right part of the screen.
Click "See all Countries"
Click on "Europe" then select "United Kingdom" (I did this just to make sure that whatever follows would be in English, but it may not matter)
At the bottom-center there will be a link "Download Kies" Save or Run the .exe
During installation, it will ask you what language you want. You can choose US at that point.
Phone wouldn't connect at first. I closed the program, disconnected the USB cable, then reconnected the USB cable and Windows started installing drivers. After that, I reopened Kies, selected Samsung Kies on the phone when prompted for USB connection type, and it started establishing connection with the phone. It will then show the phone's model number and your wireless phone number.
If you're having trouble after the drivers are installed, just make sure that the "MTP Application" with USB connector symbol is displayed on the phones screen. It Kies should recognize the phone and connect automatically after that.
It has a few useful features, but isn't the best phone assisting software I've used.
Click to expand...
Click to collapse
I'm on Win 7 64 bit , amazing guy , you're the best

Wow thnx a lot! finally its working for me and i have a windows 7 x64.

Can't connect.
My phone is rooted and all drivers installed fine except the MTP driver won't install.
I can choose mass storage and mount but when I choose Kies option on the phone it just goes crazy and keeps flashing MTP on the phone.
Someone posted somewhere that you need to do a factory reset but I really don't want to do that cause it will wipe all my apps and stuff.
Any other ideas?

You need to connect the usb cable with it already set to the Kies option.

My phone connects to Win7 x86 when it is in development mode and Kies registers that fact but complains that it cannot be in that mode. So I switch the mode off in the phone but now when I plug the phone in it does not even get recognized. Nothing, not even trying to install driver or a new USB device found.
What am I doing wrong?
Net 4 is installed and so are the Sammy usb drivers.

What's the point of Kies?

Hi,
I have HTC Tilt 2 and I have contacts with photos on that. Also all the photos are in sync with outlook. When I used Kies to sync my contacts it did not bring any photo? What should I do? I have more than 300 contacts..

Samsung, this is pathetic!
Wasted 2 hours of my life dealing with your stupidity.
heres the solution (problem was launcher pro):
1. grab the homeswitcher from market
2. set touchwiz crap as default.
3. reboot phone.
from then on, kies acts normally, phone gets detected normally etc etc etc.
thanks for wasting my time samsung.
edit: even after this i had probs, seems i need to reboot phone everytime i need to connect it. on first connect after fresh reboot it seems to work. goodluck. (very very very poor software as expected from samsung)
edit2: this is a bug fest! who coded this samsung? some student? jesus this soft is so bad it kills all the experience. what a piece of junk. barely works. flaky. buggy. samsung, fire your software team asap. they suck. only a true amateur can output this kind of garbage. this is below badly coded visualbasic garbage.

Seems to me you need to take your unhappy self and learn how to code. Then apply for a Job at Samsung claiming you can put their programmers to shame. IF you aren't gonna do anything about it, other than complain, you need to just STFU or get another phone.
kodea said:
Samsung, this is pathetic!
Wasted 2 hours of my life dealing with your stupidity.
heres the solution (problem was launcher pro):
1. grab the homeswitcher from market
2. set touchwiz crap as default.
3. reboot phone.
from then on, kies acts normally, phone gets detected normally etc etc etc.
thanks for wasting my time samsung.
edit: even after this i had probs, seems i need to reboot phone everytime i need to connect it. on first connect after fresh reboot it seems to work. goodluck. (very very very poor software as expected from samsung)
edit2: this is a bug fest! who coded this samsung? some student? jesus this soft is so bad it kills all the experience. what a piece of junk. barely works. flaky. buggy. samsung, fire your software team asap. they suck. only a true amateur can output this kind of garbage. this is below badly coded visualbasic garbage.
Click to expand...
Click to collapse

need help connecting to pc before I go insane

After spending my entire Saturday trying in vain to get my win 7 laptop to recognize my captivate I've decided I need to reach out for some help.
Right when I gore my phone, without too much hassle I did the superoneclick root via my pc with great success. Did the lagfix after that and all was well. Go me right?
I used my phone for a little bit and decided that it was time to but sonera music and pictures on it. This is where it all went wrong.
For background, I have done up to this Point: tried both driver sets that are floating around (and exe and the version most often linked to in help threads with a simple setup file), Ive tried kies, I've tried going into device manager to manually locate the divers. Nada.
At this point the drivers with the setup file will no longer install because the install of the exe screwed up at some point. Windows is only showing the device as us composite hub or as a unknown device. I can sometimes get it to say Samsung android usbb device but it shows that it is in error and it still wot see the phone. Someone else asked me if I had used the mount option when I comes up in my notifications bar which I haven't because it never gives me the option. I've tried disabling launcherpro, undoing the root, undoing the lagfix, formatting and wiping user data on the phone, still nada. I've tried all usb modes. Nada.
First things first, can someone explain to me exactly what I should do in device manager to get the drivers in order? I'm pretty sure this is the root of my problem. Any idea on how to get rid of the erroneous drivers that are causing the driver setup to fail?
Any help would be great :S

Need to try and manually remove three old drivers, then try and re install. Id suggest using the ones design gears posted on his one click back to stock post
Sent from my SAMSUNG-SGH-I897 using XDA App

I snipped this from one of my old posts in the Vibrant section...
For those of you having a problem with Windows 7 recognizing your Vibrant ... here is how I fixed it on my system.
*Note: You do not need to load any special USB drivers for your phone to be recognized in Mass Storage mode in Windows 7.
*Warning: You follow these instructions at your own risk ... no screaming at me if you try it and something gets screwed up!
1) Navigate your way into the Device Manager / Universal Serial Bus Controller
2) Uninstall the device(s) "USB Root Hub" (My system had 2 listed)
3) You will lose mouse and keyboard control (because you just removed the USB Hubs)
4) Reset your PC and allow Windows to boot normally.
5) Go back to the device manager and wait for all of the "!" marks to go away as windows re-installs the USB Hubs and reinitializes all of your devices.
6) Make sure your Vibrant is in mass storage mode and has USB debugging OFF
7) Plug in your Vibrant via the USB cable and be amazed as windows recognizes your device and assigns the drive letters. After you select the mount option on your phone you will have normal access via windows explorer.
Hope this helps some of you out there !!!
~Stresa
Sent from Samsung Vibrant

thanks for the good responses guys but both of those have failed. Odin cant even see my phone, same issue with superoneclick root. I even just tried on an enitrely different PC and got the same "device could not start" message.
tried deleting all the drivers for the USB devices. nada. still no connection

Subrock said:
After spending my entire Saturday trying in vain to get my win 7 laptop to recognize my captivate I've decided I need to reach out for some help.
Right when I gore my phone, without too much hassle I did the superoneclick root via my pc with great success. Did the lagfix after that and all was well. Go me right?
I used my phone for a little bit and decided that it was time to but sonera music and pictures on it. This is where it all went wrong.
For background, I have done up to this Point: tried both driver sets that are floating around (and exe and the version most often linked to in help threads with a simple setup file), Ive tried kies, I've tried going into device manager to manually locate the divers. Nada.
At this point the drivers with the setup file will no longer install because the install of the exe screwed up at some point. Windows is only showing the device as us composite hub or as a unknown device. I can sometimes get it to say Samsung android usbb device but it shows that it is in error and it still wot see the phone. Someone else asked me if I had used the mount option when I comes up in my notifications bar which I haven't because it never gives me the option. I've tried disabling launcherpro, undoing the root, undoing the lagfix, formatting and wiping user data on the phone, still nada. I've tried all usb modes. Nada.
First things first, can someone explain to me exactly what I should do in device manager to get the drivers in order? I'm pretty sure this is the root of my problem. Any idea on how to get rid of the erroneous drivers that are causing the driver setup to fail?
Any help would be great :S
Click to expand...
Click to collapse
kies or mass storage?
for kies debugging in settings>aplications must be disabled. i dont remember what works better ask on connection or to have connection type preset in settings>applications>usbsettings. im on froyo which works a million times better, kies on jf6 was like a 90% fail rate. it just didn't work for me.
for mass storage you need to mount the phone from a message in the notification bar, even if it asks the connection type and you tick mass storage it will not be mounted, you still need to mount from the notification bar.
you can also mount the sdcards from the notification bar in debugging mode which bypasses the connection type setting in settings>applications>usbsettings.
i tend to leave debugging on in case i need adb to fix my phone, i only turn it off to use kies which is useful to fix my contacts when i have multiples (it's alot easier to fix 200+ contacts on a computer screen using a mouse and keyboard), or install an update if i choose to run the phone stock.

tried in every combination of modes, cant get it connect any possible way. I also dont get the option to mount it from the notification bar so perhaps I have a hardware issue.

Are you using the stock usb cable? I've had problems with some but not all generic cables.
Sent from my SAMSUNG-SGH-I897 using XDA App

may not be what you want to hear
I actually had a similar problem, though not the same. My phone charges and I can use mass storage without issue, but I could not get Odin One Click updaters to ever "see" my phone. I tried every USB port on my box, tried several different driver sets (including the ones DG recommends). Eventually, I tried on a different computer. Odin saw it fine, updated no problems, first time out of the gate.
I know, I know, not everyone has access to two computers, and furthermore there "should" be no reason it can't work on a particular one, but for me, short of formatting my PC and reinstalling OS, I tried everything else I could think of.
Good luck, either way!

post moved to new thread

I don't think there should be a logical reason as to why this would ever work, but Windows (and computers in general sometimes) has a tendency to surprise me like that... but what if you try removing the drivers by whatever automatic means you are provided with, and then check and remove them manually (if necessary), and finally run CCleaner or some other program with registry cleaning capabilities to give your PC that last little enema.
Then use DG's drivers and install them in whatever way he recommends (been a while since I installed the drivers). That's really all I can think of on the PC side... maybe putting a cheap little USB hub between your phone and your PC if you have one laying around as another mostly futile attempt.
Fair warning, it is possible for CCleaner to mess up your PC... any program that messes with the registry can potentially do so. I've never seen the program cause harm, but it is possible.

I've had the same problem with my Crappy from day one. I still somehow got SuperOneClick to Root my phone through multiple attempts. But if all you need to do is transfer files from your phone to PC, and vice versa. I would recommend Android Sync Manager. It can read most of the file systems in the phone, and transfers at a decent speed.

same here
One of my PCs recognizes Cappy with the same cable, OS, drivers. Other one doesn't.
So I ended up using "ADB Wireless" from Market. It works pretty good, slower than USB, but works.
Also - if you are willing to make your PC work - try fresh reinstall of Windows 7SP1 and disable driver update from Internet.

Since your just trying to put music and pictures on the phone, try Kies Air from the market. Install it on your phone then you can transfer files wirelessly with the browser from your computer.

USB Cable
gbrown2036 said:
Are you using the stock usb cable? I've had problems with some but not all generic cables.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Definitely check the USB cable. I had this exact issue before. I checked drivers, did a bunch of un-installing and manual installing of drivers. Finally I tried my stock USB cable and all worked perfectly!

[Q] Zune - Cannot connect to phone

I got my Samsung Omnia 7 yesterday and have been unable to get Zune to recognise it.
My Windows 7 PC recognises it, the drivers are installed fine. I've read about the issue with the corrupt certificate but no certificate ever gets created.
I've followed the advice on a blog which was to delete the folder at C:\Users\<USER>\AppData\Roaming\Microsoft\Crypto\RSA\, the folder get's recreated but still Zune fails to see me phone.
Is there anything else I can try? My phone is pre-NoDo status and is telling me there are updates but I can't get it hooked up to Zune to transfer music, update, etc

sparkymark75 said:
I got my Samsung Omnia 7 yesterday and have been unable to get Zune to recognise it.
My Windows 7 PC recognises it, the drivers are installed fine. I've read about the issue with the corrupt certificate but no certificate ever gets created.
I've followed the advice on a blog which was to delete the folder at C:\Users\<USER>\AppData\Roaming\Microsoft\Crypto\RSA\, the folder get's recreated but still Zune fails to see me phone.
Is there anything else I can try? My phone is pre-NoDo status and is telling me there are updates but I can't get it hooked up to Zune to transfer music, update, etc
Click to expand...
Click to collapse
This may sound a little strange, but I saw several posts where similar problems have been solved this way:
did you try a different usb port?

dkp1977 said:
This may sound a little strange, but I saw several posts where similar problems have been solved this way:
did you try a different usb port?
Click to expand...
Click to collapse
Yeah, tried all 3 USB ports on my laptop. The phone is picked up in Windows by all of them but still the same in Zune If I plug the phone in then Zune starts so it's detecting the phone but doesn't get any further.

Updated Zune?
Sent from my SGH-i917 using XDA Windows Phone 7 App

munkeyphyst said:
Updated Zune?
Sent from my SGH-i917 using XDA Windows Phone 7 App
Click to expand...
Click to collapse
I downloaded Zune on Saturday so I thought I had the latest version. I'm going to try the password solution. My account is a domain account so getting it back to using my original password is a bit of a pain because of the password policy on the domain but the net admins are going to let me reset it tomorrow.
My password hasn't changed since I installed Zune but it has changed once since I got this laptop.

OK, so I've had my domain password set back to what it originally was but still no joy. The folder get's created in C:\Users\<USER>\AppData\Roaming\Microsoft\Crypto\RSA but no certificate gets created in my personal store.
Is there no way to manually create the cert?

SOLVED: Turns out it was a piece of software called CoSign which is installed on my work laptop which deals with digital signatures. It had taken control of my personal cert store.
Uninstalling it has resolved the issue.

No Need Hard Reset!
Hi all who has this problem.(Even to myself before I did this.)
New fix WITHOUT A HARD RESET LIKE ABOVE SOLUTIONS!
Hope you are looked at this before doing a Hard Reset.
1) Start up diagnostics
OR
Call ##634# (if you dont got the diagnostic "app" in the apps homepage
2) UNPLUG IF YOU HAVE THE PHONE PLUGGED
3) with the Diagnostics Menu, press *#7284#
4) Press an option that is not Zune Sync(E.g. Micro USB or Modem)
DONT KEEP PRESSING THE OPTIONS. PRESS ONCE ON ONE OPTION ONLY AS IT SOMETIMES GETS F-ed Up.
5) Wait for the reboot when prompted
*AFTER REBOOT, REPEAT STEPS 1-3, At Step 4, press Zune Sync again this time, and Wait for REBOOT when prompted again. Tedious, but rewarding.
6) On the Zune software on your Windows, Press Settings at the top Right
7) Press Software in main-menu ---> General in sub-menu
8) UNCHECK "Start the Zune software when I connect a compatible device
9) Hit "Ok", exit Zune
10) CONNECT PHONE TO WINDOWS
11) Connect Phone, not in locked screen(dont know if it affects)
12) Start Zune Software.
BOOM ***** YOUR DONE!

Found solution.
1.
If it is running, close the Zune software and disconnect your phone.
2.
Open Certificate Manager. To do this, clickStart , type certmgr.msc , and press Enter.
3.
ExpandPersonal , and then expand Certificates .
4.
Click the heading for theIssued By column to sort the column, and then look for one or more certificates that is issued to "zune-tuner://windowsphone/...".
5.
Right-click that certificate and then clickDelete . Click Yes .
6.
From theFile menu, click Exit .
7.
Start the Zune software and connect your phone to create a new certificate.

mtp problems

hey guys
I'm having problems with mtp and my new nexus 5. Well actually not particularly the n5, my n4 had it also.
so here's the problem: I start copying one or multiple files and all works well. sometimes the copying finishes. but many times it just stops. no error, no message, nothing. the window of the copy progress just closes. not even a warning sound.
the weird thing is, sometimes it works just well, other times it happens right at the beginning, sometimes near the end, sometimes with big, small, many or single files. there is no pattern when this occurs. just randomly.
when multiple files fail i copy the same stuff again it asks me if i want to replace, i say no and it copys again. for a little bit.
i searched for houres, but nobody had the sames issue or it wasn't solved. I'm on win7 64bit by the way, nexus gets shown correctly in the device manager and yes, i tried reinstalling the driver.
has anybody an answer, explanation, the same problem, fix, or something that might help me?

nobody having the same problem? It's so bad,I can't even copy roms or anything, onli way is using adb push, but that's not really practical.

It could be a problem with the USB lead or usb port have u tried using a WiFi file transfer app for now
Sent from my Nexus 5 using Tapatalk

kevtrysmoddin said:
It could be a problem with the USB lead or usb port have u tried using a WiFi file transfer app for now
Click to expand...
Click to collapse
yeah i tried airdroid, but the speed was really slow and i can't copy a whole folder, only files. but it works, adb is still a better option though.
I tried different cables and ports, the problem is not the connection I think. it doesnt disconnect i can still see the device and look through files and copy files on the device after it stopped.
could it maybe be an app that is causing this issue?

That's very strange
Sent from my Nexus 5 using Tapatalk

Did you try uninstalling the drivers via device manager (and tick the Delete driver software for this device) and USBDeview then restarting the system and allowing new drivers to be installed, simply reinstalling drivers over the existing driver tends not to be the best option
http://www.nirsoft.net/utils/usb_devices_view.html#DownloadLinks

JonesL said:
Did you try uninstalling the drivers via device manager (and tick the Delete driver software for this device) and USBDeview then restarting the system and allowing new drivers to be installed, simply reinstalling drivers over the existing driver tends not to be the best option
http://www.nirsoft.net/utils/usb_devices_view.html#DownloadLinks
Click to expand...
Click to collapse
Yeah I did the thing with the Device Manager, that's what I meant with reinstalling. gonna try USBDeview when I get home.

Can't get USB drivers to work

Hello.
I am having a lot of trouble getting the USB drivers to work.
I am wanting to simply connect my Moto One 5G Ace with a USB cable and have it show up as a drive on Windows File Explorer. I want to copy files to/from the SD card.
But either I'm not downloading the right drivers, or my developer settings are wrong, or something else is going on.
I downloaded the "MotoroalDeviceManager_2.5.4.exe. All that seems to do is check for software updates.
I downloaded Motorola_Mobile_drivers_v6.4.0.zip, which seems to do absolutely nothing.
When I connect the phone to the computer, I get the popup from the system tray "Setting up the Motorola One 5G Ace device" (or whatever), then asks me what I want to do with it by default. I select "Open File Explorer". Well, the "motorola one 5G ace" selection in File explorer shows a blank screen.
If I go into USB Debugging and turn it on, the phone disappears from File Explorer entirely.
I've gotten this to work before with my Moto X4.
I'm running Windows 10.
Any help is greatly appreciated.
Thanks!

phlack2 said:
Hello.
I am having a lot of trouble getting the USB drivers to work.
I am wanting to simply connect my Moto One 5G Ace with a USB cable and have it show up as a drive on Windows File Explorer. I want to copy files to/from the SD card.
But either I'm not downloading the right drivers, or my developer settings are wrong, or something else is going on.
I downloaded the "MotoroalDeviceManager_2.5.4.exe. All that seems to do is check for software updates.
I downloaded Motorola_Mobile_drivers_v6.4.0.zip, which seems to do absolutely nothing.
When I connect the phone to the computer, I get the popup from the system tray "Setting up the Motorola One 5G Ace device" (or whatever), then asks me what I want to do with it by default. I select "Open File Explorer". Well, the "motorola one 5G ace" selection in File explorer shows a blank screen.
If I go into USB Debugging and turn it on, the phone disappears from File Explorer entirely.
I've gotten this to work before with my Moto X4.
I'm running Windows 10.
Any help is greatly appreciated.
Thanks!
Click to expand...
Click to collapse
Did you set the default USB connection to "file transfer"?

RETIEF said:
Did you set the default USB connection to "file transfer"?
Click to expand...
Click to collapse
I was actually looking for that, but couldn't find it. A search at the top of the interface found it.
So no, it wasn't set. I set it, and I got further. Thanks!
But not too much further.
What is now being shown in File Explorer, under "motorola one 5G ace" is:
android
Internal shared storage
I'm assuming "android" is my SD card, as that's how it seems to appear everywhere else on the phone. It also shows 115GB used, which is about right for that SD card, considering the junk I have on it.
Browsing under Internal shared storage is empty. Nothing is under there. ZIP.
Under "android" are a bunch of directories, such as .$recycle.bin$, Alarms, Android (yes, again), DCIM, Download, Movies, Podcasts, Ringtones, and a drive symbol.
Alarms has some small files. Everything else is empty.
So, I'm part way there. What can I check next? Permissions issue, perhaps?
Thanks

phlack2 said:
I was actually looking for that, but couldn't find it. A search at the top of the interface found it.
So no, it wasn't set. I set it, and I got further. Thanks!
But not too much further.
What is now being shown in File Explorer, under "motorola one 5G ace" is:
android
Internal shared storage
I'm assuming "android" is my SD card, as that's how it seems to appear everywhere else on the phone. It also shows 115GB used, which is about right for that SD card, considering the junk I have on it.
Browsing under Internal shared storage is empty. Nothing is under there. ZIP.
Under "android" are a bunch of directories, such as .$recycle.bin$, Alarms, Android (yes, again), DCIM, Download, Movies, Podcasts, Ringtones, and a drive symbol.
Alarms has some small files. Everything else is empty.
So, I'm part way there. What can I check next? Permissions issue, perhaps?
Thanks
Click to expand...
Click to collapse
The newest Moto drivers are here
Where can I download the USB drivers for my device?| Motorola Support US
Visit the customer support page to view user guides, FAQs, bluetooth pairing, software downloads, drivers, tutorials and to get repair and contact us information.Where can I download the USB drivers for my device?
motorola-global-portal.custhelp.com
Install, Reboot PC
Enable Dev options (Settings/System/About phone) tap on Build number until it says "you are now a developer"
go back to the Settings/System page
tap Advanced
Open Developer Options
Scroll down past networking
Select Default USB configuration
Select File Transer
Scroll Back up to Debugging
USB debugging should be off (Grey) unless you are using adb commands

Ok folks, so I did a repair job on the msi, and it got "further". I could see some directories.
But then I decided to swap out the cable. And that seemed to do the trick. I'm now able to transfer over some huge files. Odd, as I thought the original cable was a good one, too.
Thanks for all your help.

phlack2 said:
Ok folks, so I did a repair job on the msi, and it got "further". I could see some directories.
But then I decided to swap out the cable. And that seemed to do the trick. I'm now able to transfer over some huge files. Odd, as I thought the original cable was a good one, too.
Thanks for all your help.
Click to expand...
Click to collapse
More often than not, a bad cable or port on the PC end is the culprit. However, in my case, on my laptop, I have to uninstall and then reinstall the drivers after every time I have shut it down. All works well then until I shut down my laptop and then reboot the next day. Rinse and repeat. It's a head scratcher for sure. But at least I can get things working again.

pastorbob62 said:
More often than not, a bad cable or port on the PC end is the culprit. However, in my case, on my laptop, I have to uninstall and then reinstall the drivers after every time I have shut it down. All works well then until I shut down my laptop and then reboot the next day. Rinse and repeat. It's a head scratcher for sure. But at least I can get things working again.
Click to expand...
Click to collapse
Yeah, I've used that cable for other transfers, too. So I'm not sure what happened. Maybe this was the first time I used it in a USB 3.0 port, so it couldn't handle the higher speed. That's all I can think of.
I'll consider this the next time I have transfer issues.