Hi
I have an HTC Touch Cruise that I bought over the Internet. It has worked perfectly with the phone operator that I have been with for the last 5 years.
I changed my phone operator: Changed the SIM card . I see the name of the new company on the screen (top left). I can use the phone, but cannot send SMS's. On the Connections Tab in the Settings I accessed the Connection Setup and the name of the original opertor still appears. In the Comm manager I went into the Phone Settings and on the Services Tab I pressed "Get Settings" for all the services. On the Network Tab the Current network is that of the new operator. I pressed on FIND Network button and the SET Network buttons and it seems that the current network is that of the new one, yet a message appears "Connection Setup. The operator does not exist on the database. Please contact your operator for connection settings. Connection setup will redirect you to the Connections screen". This message has appeared from the moment I changed the SIM card. The new operator does not not know how to help me. Can someone point me in the right direction? What does it mean that the "operator does not exit in the database"? How can I make it appear on the database?
Thanks
Brian
I suggest you state your current operator and country. Maybe someone can share the settings you should key in. Another option is too google something like: youroperatorname internet or gprs settings (that's how I did it for my wife last month). I remember there is a specific thread here at xda dealing only with these kind of settings. Another option is to look for the lastest version of htconfiguration tool in case it is already there (maybe you use an "old" rom). Good luck
Hi Cruiserrr
Thanks for your quick response. The operator is Orange and the country is Israel. I'll Google what you suggested. I'm using the original ROM.Can you remember the thread?Where do I find if there is a new version of the htconfiguration tool and how will it help my situation? And how would I use it/
Thanks
Brian
I typed in google "gprs settings orange israel" and had lots of links. eg here at xda http://forum.xda-developers.com/showthread.php?t=218329. Maybe the first one does not work since the link maybe old. Try a few posts and you should be up and running in a few minutes.
htcconfiguration tool ??? I think I invented myself the name. I am referring to the same app you mentioned connectionsetup (htc made)-
this is the part of the forum where you should look for gprs settings http://forum.xda-developers.com/forumdisplay.php?f=262
Cruiserrr
Thanks for the info. I'll check out your leads in the morning and I'll let you know how it went.
Once again, Thanks
Brian
Hello everyone,
I got my Captivate yesterday shipped from letstalk.com. Everything with it has been working well, except I don't get a data connection with it at all, except WiFi.
As instructed by the sticker on the box the sim I am using is from my old phone, a Samsung SGH-A707 flip phone. The sim is a little over two years old. When the sim is in that phone, I get a 3G icon immediately.
I have tried turning the phone off, leaving it for several minutes, turning it back on again. Also removing the battery.
When I go to Settings, Wireless and Networks, Mobile Networks, Access Point Names, I see ATT WAP listed. I have tried adding another Access Point Network based on settings seen elsewhere in this forum which differed slightly by specifying a username and password, and not having the proxy and port set. But selecting this other APN has no change.
When I go to Network Operators all I see is an unselectable 'Default Setup' item. Others have reported seeing network connection information there, can anyone confirm on their Captivate?
Checking or unchecking 'Data roaming' does not seem to have any effect.
Under Settings, About Phone, Status the Mobile Network Type is listed as 'HSDPA' but Mobile Network State is 'Disconnected'.
LetsTalk are sending me a new SIM to try, but since I get a 3G connection on my old phone my suspicion is that this is a phone problem.
Does anyone have any other ideas though? Any help would be much appreciated.
Wow well you found something I hadn't yet. There was some talk about whether the captivate did hsdpa or not.. and according to the setting you looked at, it does. In that setting does it show your network is on aT&T? You shouldn't have to create a new APN, the default one should work. Sure you don't have the phone in airplane mode? I'm sure that's a stupid question, just asking.
If you don't have a 3G sim card I hear 3G wont work. You can get a new sim from ATT for free. Oh and about hsdpa ATT disables that Icon and uses a 3G one. I seen a test somewhere with two dif phones one with a 3G icon and one with the H getting the same speeds.
radi0chik said:
Wow well you found something I hadn't yet. There was some talk about whether the captivate did hsdpa or not.. and according to the setting you looked at, it does. In that setting does it show your network is on aT&T? You shouldn't have to create a new APN, the default one should work. Sure you don't have the phone in airplane mode? I'm sure that's a stupid question, just asking.
Click to expand...
Click to collapse
Yeah it shows AT&T under Network.
Nope, not in airplane mode, but thanks for checking, I'd rather you'd assume I was stupid than not ask me the question!
YellowGTO said:
If you don't have a 3G sim card I hear 3G wont work. You can get a new sim from ATT for free. Oh and about hsdpa ATT disables that Icon and uses a 3G one. I seen a test somewhere with two dif phones one with a 3G icon and one with the H getting the same speeds.
Click to expand...
Click to collapse
It is a 3G sim, at least that's what it is labeled as. Like I said I (apparently) got a 3G signal on my old phone. And a new sim is on the way.
on the sim does it say 3G with flames around it lol (thats how my last sim was and it was 3G)
I went to the ATT store to get my captivate. I had an old sim ATT logo with flames that worked in a N1, N97, Bold 9700 and iPhone. I too showed no 3G. They had to replace my sim and it started working. They couldn't explain it.
-JChao
labbu63 said:
on the sim does it say 3G with flames around it lol (thats how my last sim was and it was 3G)
Click to expand...
Click to collapse
That's the one, flames and 3G.
jiayi345 said:
I went to the ATT store to get my captivate. I had an old sim ATT logo with flames that worked in a N1, N97, Bold 9700 and iPhone. I too showed no 3G. They had to replace my sim and it started working. They couldn't explain it.
-JChao
Click to expand...
Click to collapse
Great, that gives me some hope the new sim that is on the way could fix it, thanks!
I had this problem as well. This fix worked for me:
Settings > Wireless and network > Mobile Networks
Check both boxes
- Use packet data
- Data roaming
ATT / Captivate Android 2.2
Hope this helps,
Did you find a solution for this? I'm having the exact same problem with my Captivate. No 3G icon and no packet data connection or mms. When I try to go to a page it immediately gives me the "not found: check your data connection" page, and when I try to send a mms, the 3G icon appears like if it was trying to connect and send it and then disappears when the message fails to send.
I just updated to 2.2 today and I no longer have 3G as well.
just an FYI as long as wifi is turned on you will not see the 3g icon.
I have noticed that when you turn wifi off you generally will not see the 3g icon until you do something with the phone that requires data connections
Turn off wifi and try opening a website via browser...the 3G icon should pop-up automatically at that point
scottlinux said:
I had this problem as well. This fix worked for me:
Settings > Wireless and network > Mobile Networks
Check both boxes
- Use packet data
- Data roaming
ATT / Captivate Android 2.2
Hope this helps,
Click to expand...
Click to collapse
Hello sir, I tried this and now i have 3G(icon popped up and internet/mms works) but am i incurring roaming charges?
For me even that's not working, I think my stupid phone is broken.
When I got a refub'ed Captivate for my partner via AT&T online store since it was only $49, I followed the instructions that came on the box, and everything worked except no 3G/data. So thinking that it might be because of a refurb'ed unit, I called AT&T. They told me to bring it into a corp office store. Fortunately, there's one right down the street from me. I took it in, they fiddled with it for about an hour, including swapping 3 different SIMs, and told me that it was a defective phone. I asked then how do I get a replacement. The rep told me to contact cust service for them to ship a replacement out and it'll include instruction to ship the defective one back since they can't replace refurb unit there at the store. So I went out to my car, called the cust service. The cust service rep told me that I have to send the defective one in first before they'll send me a replacement. I got angry and I went right back in the store, grabbed the rep that was helping me out and told him to please talk to the cust service rep to work things out because I'm not leaving the store until it's resolved. So they talked on the phone for about another 30 min. Then they hung up. The rep fiddled with it for another min, then handed me the phone and the 3G/data was working. Appearantly it was the way that the phone was registered with the system, something was out of whack and 3G/data was not available for that phone line. I then recalled that when I ordered the phone from AT&T, I got an email with instructions that I had to follow, which I did, then I followed the instructions that came with the box. I didn't think much at the time, but it seems like the instruction was telling to do the same thing as the email's instruction was except it was via a slightly different way. So I think I might have inadvertly register the phone twice. In any case, when that happens, 3G/data is not available and yet, the reps checking in the system found the account was setup correctly with the proper plans, changed plans, swapped SIMs, and came to the conclusion of defective phone when the phone was perfectly fine. I don't know if this will help any one. But if your phone is not flashed or rooted, you might want to have AT&T check your account and phone registration.
Go to Settings -> Wireless and network -> Mobile networks -> Access Point Names. Inside that option go to Menu -> Reset to default. (Reboot your phone)
Worked for me, i have a samsung captivate thats rooted running on 2.2 froyo and i was deleting some user data,believe it was dialer data (do not delete that, it also deletes your texts) and i all of a sudden my internet stopped working,i tried every setting and i even think there weren't any APN in the list of APNs because of deleting rampage, so i reset my phone and after that i reset the APN back to default settings and rebooted my phone and it worked. For some of you guys, if it still has an APN(the cingular one) in the list of APNs then all you have to do is reset it back to default by clicking menu with the menu button on your phone and click reset. It should work.
Sreenadh said:
Go to Settings -> Wireless and network -> Mobile networks -> Access Point Names. Inside that option go to Menu -> Reset to default. (Reboot your phone)
Worked for me, i have a samsung captivate thats rooted running on 2.2 froyo and i was deleting some user data,believe it was dialer data (do not delete that, it also deletes your texts) and i all of a sudden my internet stopped working,i tried every setting and i even think there weren't any APN in the list of APNs because of deleting rampage, so i reset my phone and after that i reset the APN back to default settings and rebooted my phone and it worked. For some of you guys, if it still has an APN(the cingular one) in the list of APNs then all you have to do is reset it back to default by clicking menu with the menu button on your phone and click reset. It should work.
Click to expand...
Click to collapse
you just replied to a thread 5 months dead..
Thank you for updating.
Sreenadh said:
Go to Settings -> Wireless and network -> Mobile networks -> Access Point Names. Inside that option go to Menu -> Reset to default. (Reboot your phone)
Click to expand...
Click to collapse
Worked like a charm on my Samsung Vibrant S on Virigin ... this gem of a tip shall be remembered. This started yesterday on the road when data was needed for a work emergency. If only I'd known it then. :-(
Now to fix the Wi-fi from turning itself on and off of it's own free will. *sigh*
Thanks for posting on an old post Sreenadh. You saved the day!
TRusselo said:
you just replied to a thread 5 months dead..
Click to expand...
Click to collapse
...and, it looks like someone found it useful.. Five months, or five days, or five minutes.. If it isn't helping, why say anything at all?
roguegrl said:
Worked like a charm on my Samsung Vibrant S on Virigin ... this gem of a tip shall be remembered. This started yesterday on the road when data was needed for a work emergency. If only I'd known it then. :-(
Now to fix the Wi-fi from turning itself on and off of it's own free will. *sigh*
Thanks for posting on an old post Sreenadh. You saved the day!
Click to expand...
Click to collapse
Hey Guys ok so i am with Rogers in Toronto...I flashed it to stock but have flashed it using AT&T stock (Dont ask why) and now i am unable to use my data... Any help would be greatly appreciated...i am able to use my phone with no issues....
Got my 3G back.
Sreenadh said:
Go to Settings -> Wireless and network -> Mobile networks -> Access Point Names. Inside that option go to Menu -> Reset to default. (Reboot your phone)
Worked for me, i have a samsung captivate thats rooted running on 2.2 froyo and i was deleting some user data,believe it was dialer data (do not delete that, it also deletes your texts) and i all of a sudden my internet stopped working,i tried every setting and i even think there weren't any APN in the list of APNs because of deleting rampage, so i reset my phone and after that i reset the APN back to default settings and rebooted my phone and it worked. For some of you guys, if it still has an APN(the cingular one) in the list of APNs then all you have to do is reset it back to default by clicking menu with the menu button on your phone and click reset. It should work.
Click to expand...
Click to collapse
Dude, thank you so much !
Hello,
How are you all? I have been a lurker in the past but this is my first post. I see things on the LG expo but nothing on the Verizon LG Fathom (VS750) so I decided to post my questions here.
I recently won a new in box LG Fathom from a local raffle. It was locked to Verizon. I have AT&T and I decided to unlock it as it does have at least one of the AT&T 3G bands (along with quad band GSM and CDMA) I tried two well known online code unlockers and they failed to find the code. I then called Verizon to see if I could buy or obtain the unlock code and they said I had to be a current customer in good standing for 60 days. So having nothing to lose I gave it to a friend to put on their account to get it unlocked for me and with in 5 mins of being on the plan, Verizion gave them the code and it was unlocked.
Phone works well for calls, texts and with wifi. However here are two problems I am having with this phone.
1. I am not able to put in AT&T WAP settings. On the top of the connections screen it says the following "This connection is pre-configured. It cannot be modified.
Is there anyway around this? Can a new ROM be flashed to give me access to new settings? I see nothing on the LG Fathom (WinMo 6.5)
2. Phantom Voice message indicator. There is no voice message in the system. I have called and left new voice messages and then deleted them the indicator still is there, I have soft and hard reset the phone and left the battery out and the voice message indicator stays put. I have made sure the VM settings are for AT&T and still the VM indicator stays put. I have did a full erase and restore and it stay put.
Is there a solution to getting rid of a phantom voice message indicator? Is this a WinMo 6.5 issue? Is this a product of using a Verizon phone on GSM(the phone was unlocked by code from Verizon so it should mean it is good to go) Is this something I am going to have to live with and check my VM regularly?
I am only into this phone for $20 (the cost of tickets) and a pineapple( a gift to my friend for taking the time to get it unlocked) so as long as it gets and makes calls and texts I am happy
Any help or tips would be most helpful
Thanks much
Hi.
1. Don't worry about this. Verizon settings cannot be changed but you don't need to use that settings by default too. To configure the AT&T settings, you can choose 2 paths.
1.You can find a cab and the cab will configure everything for you. That cab should be like that: http://forum.xda-developers.com/showthread.php?t=337481 look at the bottom of the page.
2. You can configure it by yourself manualy. To do this, You should fist tap to menu, than settings > Connections > Connections, then tap "Add a new modem connection". After configuring that "new modem connection", you should go to "Advanced" tab from the same place than tap "Select Network" button and choose your confured network settings.
2. If I understand correctly, you want to erase Voice Message line from the home screen right? To do that you should install this cab to your device: http://forum.xda-developers.com/showthread.php?t=497232 than disable the voice massage section from this installed application.
Hope I could help you a little
hello,
I am new here, I have done everything I thought I needed to get this ROM on my phone, http://forum.xda-developers.com/showthread.php?t=1098849
and it is amzing, everything works except I don't get signal for internet or facebook etc, my phone has bars as normal but no letters next to it, with the standard ROM I usually get a H. I can still ring and text though.
Not sure if I've done something wrong or I need to change some settings somewhere, I am on vodaphone UK.
I haven't done the super CID, is this the problem?
I had this problem, mobile internet didn't work, also on vodafone. What I did was, first make sure mobile internet is turned on. Go into settings, networks, is 'mobile networks' ticked? If so you might see an error saying something "cant connect" or "check apn settings" or something like that.
Go into mobile networks > access point names. Now mine was saying Vodafone PAYG (clearly wrong) hit menu > reset to default. It should put you back into the mobile networks settings, hit access point names again and choose Vodafone Contract (assuming you're on a contract right?) Then go back into access point names once more and tick/check Vodafone Contract WAP
This fixed it for me.
i am using AT&T's Samsung galaxy s2 skyrocket (unlocked), i am unable to select a network operator manually. As i keep going around different countries, i keep on purchasing local sim cards for calling home, so i need to select the network manually, otherwise it will select the network which has best signal strength and i may land up paying heavy charges for roaming.
when i go to wireless and network/ mobile networks/ network operators only thing which comes written is "DEFAULT SETUP" and that is greyed out. (when i tap on nothing happens).
also when i change back to my old AT&T sim, i am able to access that greyed out area, but when i put another sim "DEFAULT SETUP" is again inaccessible.
can someone please guide me through it..??
Are you using the stock ROM?
Sent from my SGH-T989 using Tapatalk
I have bought the phone just a weak ago... i have changed nothing except for SIM card....
actually i dont know any thing about ROMs and i m new to android also... i just guess that above written satisfies your question.
well thats your answer. You can not do that on stock att firmware
what modifications i have to do .... to achieve the desired results...??
and please tell HOW to do also....!!
You need to flush custom ROM that supports changing network operator settings.
Look at this post if you would like to use custom ROM:
http://forum.xda-developers.com/showthread.php?t=1383464