HTC Touch Cruise & new phone operator - Touch Cruise General

Hi
I have an HTC Touch Cruise that I bought over the Internet. It has worked perfectly with the phone operator that I have been with for the last 5 years.
I changed my phone operator: Changed the SIM card . I see the name of the new company on the screen (top left). I can use the phone, but cannot send SMS's. On the Connections Tab in the Settings I accessed the Connection Setup and the name of the original opertor still appears. In the Comm manager I went into the Phone Settings and on the Services Tab I pressed "Get Settings" for all the services. On the Network Tab the Current network is that of the new operator. I pressed on FIND Network button and the SET Network buttons and it seems that the current network is that of the new one, yet a message appears "Connection Setup. The operator does not exist on the database. Please contact your operator for connection settings. Connection setup will redirect you to the Connections screen". This message has appeared from the moment I changed the SIM card. The new operator does not not know how to help me. Can someone point me in the right direction? What does it mean that the "operator does not exit in the database"? How can I make it appear on the database?
Thanks
Brian

I suggest you state your current operator and country. Maybe someone can share the settings you should key in. Another option is too google something like: youroperatorname internet or gprs settings (that's how I did it for my wife last month). I remember there is a specific thread here at xda dealing only with these kind of settings. Another option is to look for the lastest version of htconfiguration tool in case it is already there (maybe you use an "old" rom). Good luck

Hi Cruiserrr
Thanks for your quick response. The operator is Orange and the country is Israel. I'll Google what you suggested. I'm using the original ROM.Can you remember the thread?Where do I find if there is a new version of the htconfiguration tool and how will it help my situation? And how would I use it/
Thanks
Brian

I typed in google "gprs settings orange israel" and had lots of links. eg here at xda http://forum.xda-developers.com/showthread.php?t=218329. Maybe the first one does not work since the link maybe old. Try a few posts and you should be up and running in a few minutes.
htcconfiguration tool ??? I think I invented myself the name. I am referring to the same app you mentioned connectionsetup (htc made)-
this is the part of the forum where you should look for gprs settings http://forum.xda-developers.com/forumdisplay.php?f=262

Cruiserrr
Thanks for the info. I'll check out your leads in the morning and I'll let you know how it went.
Once again, Thanks
Brian

Related

No internet when using Rebel sim card

Hi friends,
I recently bought a HTC HD2 locked to T Mobile in UK. I used a Rebel sim to unlock it and I am now using it on O2.
However I am not able to start internet, neither can I receive settings from O2.
The message that gets displayed tell the phone as pre set T Mobile internet settings and these cannot be changed
Is there anyway I can bypass these? Anyone else faced same thing before?
Thanks
Metal
can't you manually change the apn to that of o2?
Rudegar,
Thanks for your reply.
I cannot change the apn as all the settings are for T Mobile and I cant change them.
I tried using all the settings but no use. I can start the internet using Wifi but not through operator internet.
When I go to the new connection set up I am asked to select country (i select as UK), then I am asked to select operator and only option I have is T - Mobile.
Besides when I click on any browser, I get the T Mobile flash screen and then the browser starts.
I get an error as I am not a T Mobile customer. I have a link for settings there. When I click that it says -
This connection is pre configured. It cannot be modified.

[Q] Couple of questions regarding unlocked LG Fathom

Hello,
How are you all? I have been a lurker in the past but this is my first post. I see things on the LG expo but nothing on the Verizon LG Fathom (VS750) so I decided to post my questions here.
I recently won a new in box LG Fathom from a local raffle. It was locked to Verizon. I have AT&T and I decided to unlock it as it does have at least one of the AT&T 3G bands (along with quad band GSM and CDMA) I tried two well known online code unlockers and they failed to find the code. I then called Verizon to see if I could buy or obtain the unlock code and they said I had to be a current customer in good standing for 60 days. So having nothing to lose I gave it to a friend to put on their account to get it unlocked for me and with in 5 mins of being on the plan, Verizion gave them the code and it was unlocked.
Phone works well for calls, texts and with wifi. However here are two problems I am having with this phone.
1. I am not able to put in AT&T WAP settings. On the top of the connections screen it says the following "This connection is pre-configured. It cannot be modified.
Is there anyway around this? Can a new ROM be flashed to give me access to new settings? I see nothing on the LG Fathom (WinMo 6.5)
2. Phantom Voice message indicator. There is no voice message in the system. I have called and left new voice messages and then deleted them the indicator still is there, I have soft and hard reset the phone and left the battery out and the voice message indicator stays put. I have made sure the VM settings are for AT&T and still the VM indicator stays put. I have did a full erase and restore and it stay put.
Is there a solution to getting rid of a phantom voice message indicator? Is this a WinMo 6.5 issue? Is this a product of using a Verizon phone on GSM(the phone was unlocked by code from Verizon so it should mean it is good to go) Is this something I am going to have to live with and check my VM regularly?
I am only into this phone for $20 (the cost of tickets) and a pineapple( a gift to my friend for taking the time to get it unlocked) so as long as it gets and makes calls and texts I am happy
Any help or tips would be most helpful
Thanks much
Hi.
1. Don't worry about this. Verizon settings cannot be changed but you don't need to use that settings by default too. To configure the AT&T settings, you can choose 2 paths.
1.You can find a cab and the cab will configure everything for you. That cab should be like that: http://forum.xda-developers.com/showthread.php?t=337481 look at the bottom of the page.
2. You can configure it by yourself manualy. To do this, You should fist tap to menu, than settings > Connections > Connections, then tap "Add a new modem connection". After configuring that "new modem connection", you should go to "Advanced" tab from the same place than tap "Select Network" button and choose your confured network settings.
2. If I understand correctly, you want to erase Voice Message line from the home screen right? To do that you should install this cab to your device: http://forum.xda-developers.com/showthread.php?t=497232 than disable the voice massage section from this installed application.
Hope I could help you a little

[Q] HTC Sensation

Hello All,
Looking for a bit of help. (Aren't we all?!?)
I have recently purchased a HTC Sensation in the UK. Original provider is Orange. I have achieved "S-Off" by following instructions on this site, and shortly after achieved the unlock by using method 2 on this forum. Everything seemed to work fine, except I have just noticed that with other providers SIM cards I no longer have a 3G signal as I do with the original SIM. Is this somethign that can be fixed, or am I stuck with the original provider?
Any help would be greatly appreciated!
I'd be glad to give all the details of my phone, if anyone has any ideas of a solution. Thanks in advance!
JT
Nice, have you tried selecting the 3g networks from the mobile networks menu?
Nice phone. I think you must select it in the mobile network in the settings.
I had the same thing with my sensation that was locked to Vodafone, you have to go into wireless and network settings > mobile networks > access point names and if you dont have the network that your sim is using show up press menu > new APN and add the values for your network, just do a google search to find out what they are like if it was for orange just search "orange uk apn settings".
Hope this helps.
absolutly correct you need to add the correct APN settings I have had to do the same thing with my sensation

weird network lock?

Hello
I just recently got the optimus 3d. its brilliant!
With the help of this forum I've managed to root and get Clockwork then install thais rom.
amazing speed increase.
But i have just one issue.
My phone was locked to orange uk provider. when i bought the phone I had to call orange to have my phone 'activated'
only after i did that did the phone even receive a signal.
before that it just said emergency call only, or no signal.
now, i've unlocked the phone using a code. it now says no personalization when i check the lock menu.
but: when i insert another sim, vodaphone uk or 3 uk, it says emergency call only or no network.
whats going on?
please help...
thanks
after a search it seems other people also have this issue with no reply.
did anyone else have this problem and fix it?
pauliebb said:
Hello
My phone was locked to orange uk provider. when i bought the phone I had to call orange to have my phone 'activated'
only after i did that did the phone even receive a signal.
before that it just said emergency call only, or no signal.
now, i've unlocked the phone using a code. it now says no personalization when i check the lock menu.
but: when i insert another sim, vodaphone uk or 3 uk, it says emergency call only or no network.
whats going on?
please help...
thanks
Click to expand...
Click to collapse
The activation bit is for the sim card, I have a phone locked to O2 and what happens is you register the sim with them and then they enable it to use their network which is why until then it will say no network.
It is also the reason why if you put any other sim in the phone, and that sim has not yet been used to make calls, you get the same error.
As for the personalisation message on the unlock menu, I am unsure what you mean by the lock menu. I assume you mean the screen you see before you unlock your phone to use it each time, and did a search on google which produced no results but I would guess that if you are using a custom rom the message means you either have not personalised your screen or that the option is there to personalise it but has not been used.
Dave
mistermentality said:
The activation bit is for the sim card, I have a phone locked to O2 and what happens is you register the sim with them and then they enable it to use their network which is why until then it will say no network.
It is also the reason why if you put any other sim in the phone, and that sim has not yet been used to make calls, you get the same error.
As for the personalisation message on the unlock menu, I am unsure what you mean by the lock menu. I assume you mean the screen you see before you unlock your phone to use it each time, and did a search on google which produced no results but I would guess that if you are using a custom rom the message means you either have not personalised your screen or that the option is there to personalise it but has not been used.
Dave
Click to expand...
Click to collapse
unlock menu - where you enter the network unlock code.
i'm trying to use my 3 uk sim, its been on contract for over 2 years.
I know that a lot of unlocked phones wont work with 3, if you google 3 unlock you will find a lot of people have problems and some unlock companies even specify they wont unlock to 3 network but if it does the same with non 3 cards or only works with one operator perhaps the unlock was only partial?
I did a search for pedsonalisation and all I found were various unlock sites saying that a sucessful unlock needs you to have a personalisation menu.
My previous android phone had a device lock and a sim lock, could it be your unlock has only partially worked? Is it only one provider whose network you can access?
Dave
mistermentality said:
I know that a lot of unlocked phones wont work with 3, if you google 3 unlock you will find a lot of people have problems and some unlock companies even specify they wont unlock to 3 network but if it does the same with non 3 cards or only works with one operator perhaps the unlock was only partial?
I did a search for pedsonalisation and all I found were various unlock sites saying that a sucessful unlock needs you to have a personalisation menu.
My previous android phone had a device lock and a sim lock, could it be your unlock has only partially worked? Is it only one provider whose network you can access?
Dave
Click to expand...
Click to collapse
you're being really helpful so i give thanks.
i have tried o2 and vodafone sims in the phone also but to no avail... always says emergency only or no network, with both showing no signal.
would flashing the original orange rom back then retrying the lock code help? as of right now when i go to the unlock menu and click network lock it prompts a message stating my phone has no personalization.
sorry missed out a little bit of info.
the only network that works is orange, it gets full signal and works perfect, but i'd really like to use my contract sim instead of pay as you go extra on orange.
I've done some more searching and found that on a lot of phones that personalisation message means the phone unlock has failed and that after a successful unlock it should say something like "network lock has been personalised".
You do only get a certain number of tries so don't enter the code over and over, if you are sure you entered it correctly it means the code you got just didn't work (I had that when unlocking my previous LG and had to buy a code from somewhere else as the first one didn't work at all).
I am not recommending this site, it's just one that explained how to unlock so am posting a link in case it helps, but the site says you need to enter two codes on an Optimus 3D. One is for network lock and one for service provider lock, I know that some people on the xda forums have unlocked their phones so I hope they will jump in and help solve your problem as really all I can do is google for the bits I am unsure of but it would seem your code did not work, or that you need two codes and only had one.
Dave
mistermentality said:
I've done some more searching and found that on a lot of phones that personalisation message means the phone unlock has failed and that after a successful unlock it should say something like "network lock has been personalised".
You do only get a certain number of tries so don't enter the code over and over, if you are sure you entered it correctly it means the code you got just didn't work (I had that when unlocking my previous LG and had to buy a code from somewhere else as the first one didn't work at all).
I am not recommending this site, it's just one that explained how to unlock so am posting a link in case it helps, but the site says you need to enter two codes on an Optimus 3D. One is for network lock and one for service provider lock, I know that some people on the xda forums have unlocked their phones so I hope they will jump in and help solve your problem as really all I can do is google for the bits I am unsure of but it would seem your code did not work, or that you need two codes and only had one.
Dave
Click to expand...
Click to collapse
just wondering if i could post a video link here to show how it happens, if not, mods can you delete this link:
http://videobam.com/YqMQH
might need to tilt head/computer screen
that was with orange sim, without orange sim it shows no signal and no network... its running thais rom.
heres a video of it using another sim.
when i start the phone with other sim, it prompts whether i'd like to use mobile data or not, but no connection!
pauliebb said:
just wondering if i could post a video link here to show how it happens, if not, mods can you delete this link:
http://videobam.com/YqMQH
might need to tilt head/computer screen
that was with orange sim, without orange sim it shows no signal and no network... its running thais rom.
heres a video of it using another sim.
when i start the phone with other sim, it prompts whether i'd like to use mobile data or not, but no connection!
Click to expand...
Click to collapse
http://videobam.com/ScZMP
Well having watched your videos I can clear up something, I think.
I had searched for terms based around "no personalisation available" which means your code did not work but searching for the actual message in the video "your phone is not personalised" produced completely different results.
That specific message means the option you are clicking on is not locked (not personalised by your provider) at least according to various pages I have found including a few on other well known Android forums so if that's correct your unlock did actually work and that is why the message appears.
The page at http://www.cpkb.org/wiki/LG_enter_NCK_code also mentions this code and its cause.
If the other sims you try offer you data or mobile but do not connect, yet you can make calls, then you need to set up your apn for that provider. The apn tells your phone how to connect to your provider.
This is really easy to do but you will need a free app called Apn global from the android market at https://market.android.com/details?id=osatek.apn.global obviously you need it on your device which can be done in various ways, possibly easiest if you can connect via wifi and go to the market.
Install and run it, pick the name of your provider (the provider whose sim you wish to use) and it will create the mms and internet settings for you. Then mobile data should work.
Alternatively if you have an android phone which you already use that sim on, install to that phone and choose the apps backup option which will backup your exact settings to sd card so you can import them to another android phone.
If you have other providers apns on there you will probably need to tell the phone to use your new settings. Simply go to your phones settings menu, find the wireless settings option and click it then scroll down the screen to "mobile networks" and click that. Then click "Access point names" and choose the desired provider. I have three on my phone and you can always revert to any other settings if you change provider later.
The apn app is very useful, I have used it on a few phones, it has a large list of providers worldwide so you should find your choice of provider there and hopefully that will solve your problem.
Dave
Thanks for the reply dave, but I have yet more bad news sadly.
I can't actually make calls, as shown in the second video it shows no network/emergency calls only.
It's hard to believe no-one else has this issue.
I have owned lots of android in the past(started with g1, then hero, then jumped to zte blade then galaxy 1, now this) none of them posed any difficulty removing network lock.
Its such a strange problem that a search of this forum shows at least one other person had this issue but no-one could help.
Sorry if this sounds stupid but have you gone into the settings menu on your phone (Settings/Wireless and Networks/Mobile Networks/) and chosen the "select your network provider" option?
There you can force your phone to use a specific network provider.
Dave
mistermentality said:
Sorry if this sounds stupid but have you gone into the settings menu on your phone (Settings/Wireless and Networks/Mobile Networks/) and chosen the "select your network provider" option?
There you can force your phone to use a specific network provider.
Dave
Click to expand...
Click to collapse
I have with error "Unable to connect to this network at this time. Please try again later."
I don't think I can help, though I did some more googling and on the cyanogen mod forums someone posted a similar problem....
I've been using the nightly builds of CM7 since they came out and have had no network problems. I then installed version 7.0 [stable] when it came out, and just yesterday I installed version 7.0.3 [stable].
I have had no signal since, and whenever I try and select my network from the Settings > Wireless & Networks > Mobile Networks > Network Operators, it comes up saying "Unable to connect to this network at this time. Please try again later.".
It is nothing to do with my network provider, as my brother's phone works fine and he is on the same network as me.
I am on Three Mobile.
Please help!
RESOLVED: I just wiped all userdata and reflashed CM 7.0.3, I'm a very impatient person
Click to expand...
Click to collapse
If you fail to get a solution this option may help but probably best as a last resort. One thing I did notice when watching your second video is that you have the wireless on, this will stop your phone connecting to any providers mobile data so at least as far as mobile data goes you won't be able to use it when connected to wifi and would have to switch wifi off in order to test the mobile data connection.
Also I know that on my O3D my wireless sometimes seems to cause my phone signal to switch off with the little x. I doubt that is the cause of your problem but may be worth trying to connect with no wifi.
Dave
mistermentality said:
I don't think I can help, though I did some more googling and on the cyanogen mod forums someone posted a similar problem....
If you fail to get a solution this option may help but probably best as a last resort. One thing I did notice when watching your second video is that you have the wireless on, this will stop your phone connecting to any providers mobile data so at least as far as mobile data goes you won't be able to use it when connected to wifi and would have to switch wifi off in order to test the mobile data connection.
Also I know that on my O3D my wireless sometimes seems to cause my phone signal to switch off with the little x. I doubt that is the cause of your problem but may be worth trying to connect with no wifi.
Dave
Click to expand...
Click to collapse
I'm going to try reinstall the original orange rom that came with it and downgrade baseband, if that fails to work after a full reinstall using lgflashtool I'll have to try get another phone.
thanks for all your help dave, i really appreciate it!
A popular unlock site says the only steps needed to unlock to any network are...
1. Input a non accepted simcard
2. Phone will display enter “Sim network unlock PIN” or “Enter Network Unlock Code”
3. Input the 8 or 16 digit unlock code that was emailed to you
4. Phone is unlocked!
If you did this, which you obviously have, your phone is unlocked and the problem must be something else but if you're going to flash a copy of the orange rom you might want to check first with one of the more knowledgeable users here that the rom won't replace some of the locks you already removed.
I checked around and from what I have found it should be as easy as put the new providers apn on your phone, select their settings from mobile networks menu for provider and also mobile data and that should work.
One orange customer who unlocked a different model android phone found that all they had to do was flash the radio only (not the rom), not sure how you do that but there are probably guides on xda.
Dave
I flashed the original orange rom and after flashing the froyo basrband it suddenly worked. Flashed gb again and it still worked, seems i just hsd to reflash basebsnd/radio like you said.
Thank you so much
Sent from my LG-P920 using Tapatalk
Hi pauliebb,
I have the same problem that you had. I bought a used unlock O3D vodafone ES to gift to my brother, he lives in south america and he told me that the mobile does not recognize his SIM. What did you exactly do you did to reflash the baseband firmware???
I supposed thet the mobile is unlock because it shows the same message when enter to the unlock options "phone is not personalised"
Regards
the same problem
i have the same problem, i have phone from plus gsm poland, phone is not personalizet but read only sim card from plus, diffrent card not read and show info no sim card, help me how resolve this problem?

[Q] How to get Sim Service window up?

Hi,
I just unlocked my SGS2 i9100, (rooted + used the app). I've just taken out my O2 sim, and put in my new Ovivo one (free contract - it's too good to be true, but it's true!).
Anyway, as after powering on a pop-up windows appeared asking me to select my "Sim Service", and I had the choice of:
-Vodafone Contract
-Vodafone PAYG
-BT Mobile
-ASDA
-TalkTalk Contract
-TalkTalk PAYG
-TalkMobile
I know Ovivo is vodafone, but since it you have a free allowance every month, on top of credit, I didn't know which one to choose. Even worse, I accidentally clicked one and don't know which I chose.
Two questions:
1) How do I get this Sim Service window back up?
2) Does anyone know which setting I should choose for Ovivo?
I presume this window is just for APN settings and it may not matter that much, but I'd still like to select the right one!
Thanks!
Edd1234 said:
Hi,
I just unlocked my SGS2 i9100, (rooted + used the app). I've just taken out my O2 sim, and put in my new Ovivo one (free contract - it's too good to be true, but it's true!).
Anyway, as after powering on a pop-up windows appeared asking me to select my "Sim Service", and I had the choice of:
-Vodafone Contract
-Vodafone PAYG
-BT Mobile
-ASDA
-TalkTalk Contract
-TalkTalk PAYG
-TalkMobile
I know Ovivo is vodafone, but since it you have a free allowance every month, on top of credit, I didn't know which one to choose. Even worse, I accidentally clicked one and don't know which I chose.
Two questions:
1) How do I get this Sim Service window back up?
2) Does anyone know which setting I should choose for Ovivo?
I presume this window is just for APN settings and it may not matter that much, but I'd still like to select the right one!
Thanks!
Click to expand...
Click to collapse
try .. settings .. wireless & network settings .. (long press) mobile networks .. access point names. the highlighted one will be the one you selected. Available networks should give you a list of network operators .. but ovivo will not be one of them.
i am trying to use the viper rom on my desire hd and have the same problem.
i think previously i selected bt-mobile and then changed all the apn settings but not seeing the bt one at the moment.
extra .. i tried installing viper again today and bt-mobile was one of the options so i selected that.
then i went to the apn and noticed that bt-mobile wasn't highlighted (ie no dot in the circle) so press menu and create the 2 apn's that ovivo require, save each one then select the main ovivo one as the preferred carrier (you should also be able to delete the bt apn but not really necessary.
hopefully, somebody will know how to resolve this with ovivo .. meanwhile i'm going to restore back to sabsa v14 .. i need mobile internet everyday.
pity, because viper looks interesting.
dave.
Just found it.
Go to settings --> mobile networks --> access point names. then menu button, and reset to default and it'll ask you to choose a "Sim Service" again.

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