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Hello,
My Desire S froze when updating Skype 2 weeks ago.
Removed battery. Phone stuck on HTC logo.
Went to bootloader for hard reset. When hard rest chosen phone freezes.
Went to recovery, phone starts recovery. Black screen, green icon. Then goes dark. Starts to vibrate 6-7 times. Then remains off. Battery out, battery in. Back to HTC logo again.
Laptop recognized phone when plugged in with fastboot mode. Under device manager (win 7) "HTC phone".
I bought the phone in Thailand, but am now in Philippines where there is no HTC repair center.
I managed to find RUU_Saga_HTC_Thailand_1.35.1113.2_Radio_20.28d.30.0805U_3805.04.02.01_M_release_183327_signed
Which matches my phone. However when trying to install the rom, the above app freezes on "restarting bootloader". I've left it there for over an hour.
I've tried ADB, but it's not picking up the phone.
I'm guessing either of the above can't load, as the phone is S-on.
But I cannot go S-off as I can't get the phone to boot, or any of the above software to find the phone. Again, windows is picking up that there's a HTC phone plugged in.
I've tried everything I know, and am at my wits end into thinking the phone is finished.
Can anyone help with something I may have overlooked, or have a suggestion to bring this back to life?
Thanks
It's most probably a hardware problem. There's a high chance that your phone's emmc chip is fried when u remove the battery. it's common in htc due to the phone design. My phone encountered same thing 2 weeks ago. sent for repair and they change the mainboard. I was lucky they ignored that my phone was S-on(warranty voided)
I was thinking hardware last week after everything was failing. But as it was still booting to fastloader, and being picked up via usb was holding out hope it might just be the s-on preventing me from putting on a new rom. And not a mainboard gone.
Flying back to Thailand for the warranty would cost the same as buying a new phone ...
If taking a battery out when a phone is frozen fries a mainboard on HTC ... I doubt I will buy one again.
Looking at Galaxy 2. But also having doubts due to wifi reports and overheating screen. Can't afford another dud smartphone.
If anyone's got anything else to get this thing up to see if the mainboard is indeed dead, or it's something else, do make a suggestion please!
I have same problem like this before and it's really pain in the a#$. Also, there is one HTC service center here in the Philippines, check it out on HTC site.
Sent from my HTC Desire S using XDA App
Thanks MarlX
Yes, I've been in touch with HTC repair center in Manila via phone and email. I've been waiting for reply for over one week now!
I'm not in Manila, which would mean using fedex to send it up to them. Then bank transfer to pay for repair and shipping back.
If it is the Motherboard that's gone, all the above will probably cost more than a new phone
But I won't know until HTC Manila actually bother to reply!?!
so what was the Problem is it becoz of Skype?
no,this problem happens if you pull the battery out when installing apps
the emmc chip is probably dead,if so you need to send it for warranty or replace the emmc chip yourself
Well unfortunately, when updating the skype app, the phone froze. As in no buttons working, phone getting hot etc.
What else is there to do but take the battery out?
Either way, to have a "premium" phone like the HTC Desire S, burn out a chip, or indeed have a popular app causing it to brick etc is simply not good enough.
More over the support center refusing to reply back.
It simply means they've lost another customer.
The phone, when working, was wonderful. Looking at the Galaxy S 2 today, by all accounts a "better" phone, and it was sad. As, for me, the HTC Desire S was much more preferable.
Except of course for it's 6 week lifespan ... bad customer care etc
Just to bad that you did not bought it here. My phone died two months ago (used it only for a month), sent it to the store and they've sent it to service center (in Manila). Had to wait for a month for them to fix it. Motherboard issues I think. Good thing I still have warranty.
Sent from my HTC Desire S using XDA App
DDesires said:
Well unfortunately, when updating the skype app, the phone froze. As in no buttons working, phone getting hot etc.
What else is there to do but take the battery out?
Either way, to have a "premium" phone like the HTC Desire S, burn out a chip, or indeed have a popular app causing it to brick etc is simply not good enough.
More over the support center refusing to reply back.
It simply means they've lost another customer.
The phone, when working, was wonderful. Looking at the Galaxy S 2 today, by all accounts a "better" phone, and it was sad. As, for me, the HTC Desire S was much more preferable.
Except of course for it's 6 week lifespan ... bad customer care etc
Click to expand...
Click to collapse
yeah,this is really bad
but mine has been working for 3months without any problem,& the customer support here is good
if you dont mind voiding the warranty you can buy a eMMC & replace it yourself
if you do so you wont get this problem again
refer this thread for more info
There is software "hard" reset option. Instead of pulling the battery out, press all hardware buttons together (vol up, vol down, power button) and phone will reboot. I said this many times before in many topics: never pull out your battery when the phone is on. I learned it the hard way.
Sent from my HTC Desire S using Tapatalk
kartkk said:
if you dont mind voiding the warranty you can buy a eMMC & replace it yourself
if you do so you wont get this problem again
refer this thread for more info
Click to expand...
Click to collapse
Thanks kartkk. I wouldn't know where to begin with the physical replacement of the eMMC chip. Not even sure I can buy one around here.
I might call HTC Thailand and ask if I can send it to them via DHL or the like.
Numline1 said:
There is software "hard" reset option. Instead of pulling the battery out, press all hardware buttons together (vol up, vol down, power button) and phone will reboot. I said this many times before in many topics: never pull out your battery when the phone is on. I learned it the hard way.
Sent from my HTC Desire S using Tapatalk
Click to expand...
Click to collapse
maybe you should ask HTC to write that in big red writing on the back of their batteries as they start to reach burn your finger stage when the phone freezes.
Or maybe copy Nokia's hardware which is near on indestructible.
Quite simply, I am not a phone tech person. I'm a simple end user.
I've not had a problem taking a battery out of other phones.
Again, if taking a battery out of a phone kills it when it freezes, then quite simply the phone is not good enough. Or, if it is likely to. Then, again, in big writing for simple folk like me, big red writing on the battery saying
"don't take this out, even if it starts to feel like it's going to melt"
BTW if anyone can point me to a step-by-step on how to determine if the eMMC chip is fried or not, I would appreciate it.
I read the above link. But don't know how to get to that stage!
Apologies I see he was connecting via adb-shell. I've tried connecting via adb and it's not seeing the phone....
Which I think is half the problem.
DDesires said:
maybe you should ask HTC to write that in big red writing on the back of their batteries as they start to reach burn your finger stage when the phone freezes.
Or maybe copy Nokia's hardware which is near on indestructible.
Quite simply, I am not a phone tech person. I'm a simple end user.
I've not had a problem taking a battery out of other phones.
Again, if taking a battery out of a phone kills it when it freezes, then quite simply the phone is not good enough. Or, if it is likely to. Then, again, in big writing for simple folk like me, big red writing on the battery saying
"don't take this out, even if it starts to feel like it's going to melt"
Click to expand...
Click to collapse
try searching on ebay for sandisk mmc (or any other brand just dont get the same one used on the DS)
its always dangerous to pull the power from any device which works like a pc even in a pc pulling the power out while the device is on can harm the hardware &/or software i know many people who damaged their pc from pulling the plug while its on
Best to my knowledge it was an emmc chip that was recommended to be replaced. Not an MMC.
While removing "power" abruptly from any electronic device is not recommend, one is sometimes left with no choice. Complete device freeze, no buttons working etc.
There is also a destine difference between a PC and a mobile phone. Though, it must be said from my point of view: today's Android phones, are very reminiscent of old windows 95/98 OS's in terms of stability and hardware issues.
Hi
just want to ask if anybody have encountered my problem with htc sensation.
my phone reboots and/or shuts off intermittently.
i had it fixed on the service center but still the problem persist.
i ask what action did they do, according to them they just re-flash it.
after a week the problem re-surfaces, would like to ask about your opinion on how to fix it. thanks in advance
best regards,
asakurahao
asakurahao said:
Hi
just want to ask if anybody have encountered my problem with htc sensation.
my phone reboots and/or shuts off intermittently.
i had it fixed on the service center but still the problem persist.
i ask what action did they do, according to them they just re-flash it.
after a week the problem re-surfaces, would like to ask about your opinion on how to fix it. thanks in advance
best regards,
asakurahao
Click to expand...
Click to collapse
are you running custom roms?
Got the same problem and i know one other Person who does. Problem stopped appearing for some time and now its back worse than ever with random shutdowns even during calls. Running Stock HTC ROM not rooted or anything. Found some clues on the internet that it might be caused by a SW Update that came from HTC. Nothing for sure though. All i know is that i am seriously looking for another device at the moment. HTC and Android devices are annoying me more and more lately. No Official Updates (or they take 6 months), Compatibility Issues... The list grows longer every day. I used to love Android Phones, especially the HTC Ones but they appear to be stuck.
Samson711 said:
Got the same problem and i know one other Person who does. Problem stopped appearing for some time and now its back worse than ever with random shutdowns even during calls. Running Stock HTC ROM not rooted or anything. Found some clues on the internet that it might be caused by a SW Update that came from HTC. Nothing for sure though. All i know is that i am seriously looking for another device at the moment. HTC and Android devices are annoying me more and more lately. No Official Updates (or they take 6 months), Compatibility Issues... The list grows longer every day. I used to love Android Phones, especially the HTC Ones but they appear to be stuck.
Click to expand...
Click to collapse
you have just been unlucky...i'm running custom roms and sometimes i get random reboot but now it is all ok!
send it back!
I had exactly this problem, phone kept turning off at random. Mine was totally stock, first time I sent it back they re-flashed but it started turning off again after about 2 weeks. I sent it back again, they changed the motherboard and its been working fine since then (touch wood!).
Also had random shutdowns. Got a new battery and the problem was gone. But now 4 months in on the new battery same thing starts to happen again. Beginning to thinks there's something wrong with the power management.
Sent from my HTC Sensation XE with Beats Audio using XDA
there is actually an issue on the power management, which is fixed with the ics update. If you can wait , you'll get an update from htc
if you cant, go ahead and flash a custom ics rom
I had the same problem before I bought a new battery and i hope it wont come back when the battery gets older. The problem was with 2G networks. If you turn the mobile network to WCDMA (3/4G) only in the settings, the phone shouldn't shut down. I hope the ICS update completely solves this
Sent from my HTC Sensation Z710e using XDA
I had the same problem as well. I flashed ICS and it would still shut off. I noticed it wouldn't ever shut off if it was just sitting on my desk except one time it shut off when on my desk and someone called and my phone vibrated. Turns out the battery connection wasn't tight enough and when moved around, it would lose power. I folded a small piece of paper to make the battery fit tighter and it hasn't shut off since (about a month)
Hi all, I have gone through this problem... I have done all troubleshootings S-off S-On different roms new sim car everything even flashed by service station not helped...on solution for random shut down for me was changing motherboard and after they changed my motherboard I haven't faced single issue... get board changed.
Issues
1) random shutdown
2)while calling some shuts down
3)If it shuts down it will again shut down imd. on 2-3 attempts then start properly.
4) when screen is off and u push power button u find phone down
5) Random shut down some time imd or it will not happen for for next 8-9 hrs.
Get mother board changed.
I was experecing the same issue.
Random reboots or random shut down !
Never when my phone is charging, only when it is on battery.
But I'm trying something, the auto brigthness ! I desactivate auto brigthness, for the moment no ramdon reboots or shut down anymore, was testing 2 days now ! Perhaps try this solution !
Sent from my HTC Sensation XE with Beats Audio using XDA
Try to remove micro sd card,test the phone and if it does work ok change the card,that was my solution.
3 users in my office are seeing this
3 sensation users in my office are seeing this too, the UE "powers up" when you attempt to wake the screen i'm taking logcat but i'm yet to determine if the phone is powering off at some time when the screen is off or when you attempt to wake it.
i am seeing the battery stats are all over the place after it boots up.
this does not happen when it is being charged.
the logcat from my phone sometimes say a process has crashed (latest 03-06 17:06:18.995 I/ActivityManager( 321): Process com.htc.ereader.drmengine (pid 2742) has died.) but not in the majority of my logs they just appear to stop,
if anyone is proficient at logcat analysis i can share a log taken of a failure.
the 3 users in my office have:
1X S off and ICS ARHD
1X S off and ICS (trips)
1X S off GB unbranded
any help would be gratefully received
**EDIT**
having just pressed the power button to wake the screen(19:00) the phone booted again i was able to check the logcat log file and it stopped logging at 18:02 so it appears to be crashing when going into sleep or when in sleep mode rather than when the wake command is issued
also: http://forum.xda-developers.com/showthread.php?t=1500966 looks like the same issue.
Same problem on HTC Sensation with ICS
Hi,
Sorry to crush your hopes for ICS solving the problem but I'm running Android Revolution 6.5.0, a custom ICS ROM, on my Sensation and I'm having the same problem. Never had it with the stock ROM, though.
Also, it's never happened when plugged-in or when the battery is full. Seems to me that it shuts down more frequently when the battery level gets lower.
Anyone experience it the same way?
Anyone solved the problem by replacing the battery?
Cheers,
Stefan
Hi
any news about this?. Is this problem caused by a hardware failure finally?
Thank you!.
krakou69 said:
I was experecing the same issue.
Random reboots or random shut down !
Never when my phone is charging, only when it is on battery.
But I'm trying something, the auto brigthness ! I desactivate auto brigthness, for the moment no ramdon reboots or shut down anymore, was testing 2 days now ! Perhaps try this solution !
Sent from my HTC Sensation XE with Beats Audio using XDA
Click to expand...
Click to collapse
I set my brightness manually, never really liked auto, and still got random reboots
Sent from my HTC Sensation XE with Beats Audio using XDA
Hi,
I fixed my problem (random shutting down) setting my network mode to 3g only.
sylvesta696 said:
I set my brightness manually, never really liked auto, and still got random reboots
Sent from my HTC Sensation XE with Beats Audio using XDA
Click to expand...
Click to collapse
as7 said:
Hi,
Sorry to crush your hopes for ICS solving the problem but I'm running Android Revolution 6.5.0, a custom ICS ROM, on my Sensation and I'm having the same problem. Never had it with the stock ROM, though.
Also, it's never happened when plugged-in or when the battery is full. Seems to me that it shuts down more frequently when the battery level gets lower.
Anyone experience it the same way?
Anyone solved the problem by replacing the battery?
Cheers,
Stefan
Click to expand...
Click to collapse
Well I got my battery replaced. Worked fine for about 3 months. Now the issue is back. I think it has something to do with the power management on the phone wearing down the battery. When I plug in my charger I feel electricity in the back cover and a humming sound in my headphones. Somethings wrong with the hardware. Going to send my phone in now
Sent from my HTC Sensation using XDA
as7 said:
Hi,
Sorry to crush your hopes for ICS solving the problem but I'm running Android Revolution 6.5.0, a custom ICS ROM, on my Sensation and I'm having the same problem. Never had it with the stock ROM, though.
Also, it's never happened when plugged-in or when the battery is full. Seems to me that it shuts down more frequently when the battery level gets lower.
Anyone experience it the same way?
Anyone solved the problem by replacing the battery?
Cheers,
Stefan
Click to expand...
Click to collapse
Im using custom ICS and getting this problem too. Another thread over here with similar problems:
http://forum.xda-developers.com/showthread.php?t=1475602
Defectus said:
Well I got my battery replaced. Worked fine for about 3 months. Now the issue is back. I think it has something to do with the power management on the phone wearing down the battery. When I plug in my charger I feel electricity in the back cover and a humming sound in my headphones. Somethings wrong with the hardware. Going to send my phone in now
Sent from my HTC Sensation using XDA
Click to expand...
Click to collapse
I get a weird humming feeling too, like a vibration as you run your finger over the back. Whats also weird is that if im holding the phone and then someone runs their finger on my hand, they also feel the static/vibration feeling. However as soon as I put the phone down the vibration feeling goes. Its so weird, if I send the phone off I'll be phoneless for weeks!
Very simple solution
Hi guys,
Most of us (myself included) are sometimes blinded by our knowledge of custom roms to not try the most obvious fix for this finally very simple issue...
I have a park of about 20 HTC sensation on my company and had the problem on several of them (mine is running a CM9 nightly , but all the others are stock). Had the motherboard/battery replaced on some of them, tried many settings (and on my phone, different roms) but it only offered a temporary and random improvement. I found the solution on a forum and I'm ashamed I never found it earlyer as it's so simple:
Remove your back cover and place a spacer (the thickness of one or two visit cards) between the top side (right part, just opposite to the connector) border of the battery and the chassis. This will ensure that the battery presses a bit harder on the connector. Without the spacer, you may notice that the battery is in a slightly skewed position, not totally parallel with the compartiment and therefore not pressing hard enough on the connector. We never had an unexpected shutdown since then !!!
The phone was in recovery installing a rom, when it dropped and the battery fell out.
Now there's no display at all (pitch black), and the led doesn't light up.
I've already tried taking the battery out, putting it back in, running recovery, trying to run adb commands via the PC and it doesn't work. It says device not found, even after install the android SDK package. I've tried booting without the SD card, and nothing. I get no message when connecting to the PC, I've checked disk management to see if it's there, and nope.
Anyway to fix this?
Hboot? Recovery?
If you can't get into either of those then you may be SOL...
GROGG88 said:
Hboot? Recovery?
If you can't get into either of those then you may be SOL...
Click to expand...
Click to collapse
Nada.
I'm currently trying to recharge the battery using an external wall charger.
Sounds more like the drop damaged it than flashing and pulling the battery. Nothing I know of that you can flash that will bust up your hboot. It's like using a Windows 7 installation disk to destroy your BIOS somehow - just doesn't really work that way.
nope i was told to do what he did to kill a phone and send to tmob i think that phone is done i hope you are on tmob 611 is your friend as of now
sshede said:
Sounds more like the drop damaged it than flashing and pulling the battery. Nothing I know of that you can flash that will bust up your hboot. It's like using a Windows 7 installation disk to destroy your BIOS somehow - just doesn't really work that way.
Click to expand...
Click to collapse
That's a possibility. The fall was very low though, no more than 2 feet.
Sent from my HTC Sensation 4G with Beats Audio using XDA
Well, you never know. After all, a few XDA Sensations every week seem to stop working completely for absolutely no reason at all.
sshede said:
Well, you never know. After all, a few XDA Sensations every week seem to stop working completely for absolutely no reason at all.
Click to expand...
Click to collapse
Seems pretty clear there's a reason behind this one.
Sent from my HTC Sensation 4G with Beats Audio
One thing i can't understand how did your battery fell out while phone being dropped from 2 feet (as you said) were you flashing ROM without Battery cover? as far as i know back cover cannot comes out if phone drops...if it did..than your back cover should have broken as well..our sensation is built this way.
Alipk52 said:
One thing i can't understand how did your battery fell out while phone being dropped from 2 feet (as you said) were you flashing ROM without Battery cover? as far as i know back cover cannot comes out if phone drops...if it did..than your back cover should have broken as well..our sensation is built this way.
Click to expand...
Click to collapse
Yeah the back cover was off. I was cleaning some dust out of it. That's why the battery was able to pop out so easily. Anyways, after charging the battery with the outlet charger, it didn't work.
B*R*I*C*K*E*D
I dont like starting a new thread but I have looked as hard as I could. I apologize if this has already been covered.
Basically I have an HTC Sensation which has this strange SPLIT screen thing happening. The screen basically is shifted up, wraps around the top and ends at bottom of screen. Best way to explain it is to just show pictures of the screen(pictures attached)
This behaviour is consistent in bootloader, 4ext recovery, htc bootup logo and in multiple roms.
I have tried Revolution 6.6.4 before returning it to stock 3.32 ROM where its now in COMPLETELY STOCK state. Touchscreen registers touches but at original position where items should be before being shifted up, so basically I have to touch about 100 pixels below desired icon/screen elements (but entire screen does register touches)
I got this phone from a friend who has no clue how he got it this way (but he was messing about with roms and running virtuos inquistion 4.0.0 when I got it)
There seems to be no damage to screen anywhere and everyhing works like it should except being shifted up. Phone has never been dropped etc
Anyone have any idea what/why this is?
If I had to guess, it sounds like something is loose which connects the digitizer and the ribbon? When three connection is loose on a computer monitor, the same/similar results occur. You may need to bring that into a repair shop
Sent from my HTC Sensation Z710e using XDA
monkor said:
If I had to guess, it sounds like something is loose which connects the digitizer and the ribbon? When three connection is loose on a computer monitor, the same/similar results occur. You may need to bring that into a repair shop
Sent from my HTC Sensation Z710e using XDA
Click to expand...
Click to collapse
Close, but it's more likely related to the LCD. Digitizer is only the touch-sensitive portion, the LCD is responsible for image output.
Update
Thank you for your help both of you.
It was indeed a hardware fault. Sent it in to HTC who fixed it under warranty
Thank you again
Awesome, glad to hear it!
Sent from my HTC Sensation Z710e using XDA
Part of my screen isn't responding to touch, so I decided to take the phone apart. I guess I was a little rough, but only broke two spring loaded connectors, which I think should be fine once I solder them back on. Anyway, I tried turning the phone on and it failed. I tried plugging in the usb connector to the computer and my computer keeps giving that disconnected sound. I was able to turn on the phone prior to disassembling...any ideas what happened?
Also, I have to replace the power button since it was also being non responsive and the tip got lost....
It's almost impossible to say what's wrong with it without seeing the device because you could have damaged any component and not know it. Are you certain the screen just isn't working as opposed to the device not turning on? Is it showing up as anything on your PC? Is there any reaction from the led upon connection via usb?
Also, exactly what device do you have? You haven't identified it at all.
Sent from my Evita
Sorry I have the HTC One X... I'm pretty sure the device isn't turning on...because the screen would turn on before. Nothing shows up on my PC except that it's trying to identify the device and there's no reaction from the LED on the phone
If you have the HTC One X (Endeavoru) you're in the wrong forum, this is the HTC One XL / at&t One X (Evita) forum. It's best to get advice in the right place because although our devices look similar they're very different internally. I'll ask for this thread to be moved to the right device subforum for you.
Sent from my Evita
Hmmm not sure which one I have, but I do have the North America one with AT&T
Ahh, ok, you have the HTC One XL Evita then.
Sent from my Evita
Thank you for verifying!
Well since I already disassembled the entire thing and still waiting on parts...I'll wait and see if replacement of power button and screen fixes the issue. If not, I'll report back with pics of the board reassembled