[Q] HTC Sensation Always powers off - HTC Sensation

Hi
just want to ask if anybody have encountered my problem with htc sensation.
my phone reboots and/or shuts off intermittently.
i had it fixed on the service center but still the problem persist.
i ask what action did they do, according to them they just re-flash it.
after a week the problem re-surfaces, would like to ask about your opinion on how to fix it. thanks in advance
best regards,
asakurahao

asakurahao said:
Hi
just want to ask if anybody have encountered my problem with htc sensation.
my phone reboots and/or shuts off intermittently.
i had it fixed on the service center but still the problem persist.
i ask what action did they do, according to them they just re-flash it.
after a week the problem re-surfaces, would like to ask about your opinion on how to fix it. thanks in advance
best regards,
asakurahao
Click to expand...
Click to collapse
are you running custom roms?

Got the same problem and i know one other Person who does. Problem stopped appearing for some time and now its back worse than ever with random shutdowns even during calls. Running Stock HTC ROM not rooted or anything. Found some clues on the internet that it might be caused by a SW Update that came from HTC. Nothing for sure though. All i know is that i am seriously looking for another device at the moment. HTC and Android devices are annoying me more and more lately. No Official Updates (or they take 6 months), Compatibility Issues... The list grows longer every day. I used to love Android Phones, especially the HTC Ones but they appear to be stuck.

Samson711 said:
Got the same problem and i know one other Person who does. Problem stopped appearing for some time and now its back worse than ever with random shutdowns even during calls. Running Stock HTC ROM not rooted or anything. Found some clues on the internet that it might be caused by a SW Update that came from HTC. Nothing for sure though. All i know is that i am seriously looking for another device at the moment. HTC and Android devices are annoying me more and more lately. No Official Updates (or they take 6 months), Compatibility Issues... The list grows longer every day. I used to love Android Phones, especially the HTC Ones but they appear to be stuck.
Click to expand...
Click to collapse
you have just been unlucky...i'm running custom roms and sometimes i get random reboot but now it is all ok!

send it back!
I had exactly this problem, phone kept turning off at random. Mine was totally stock, first time I sent it back they re-flashed but it started turning off again after about 2 weeks. I sent it back again, they changed the motherboard and its been working fine since then (touch wood!).

Also had random shutdowns. Got a new battery and the problem was gone. But now 4 months in on the new battery same thing starts to happen again. Beginning to thinks there's something wrong with the power management.
Sent from my HTC Sensation XE with Beats Audio using XDA

there is actually an issue on the power management, which is fixed with the ics update. If you can wait , you'll get an update from htc
if you cant, go ahead and flash a custom ics rom

I had the same problem before I bought a new battery and i hope it wont come back when the battery gets older. The problem was with 2G networks. If you turn the mobile network to WCDMA (3/4G) only in the settings, the phone shouldn't shut down. I hope the ICS update completely solves this
Sent from my HTC Sensation Z710e using XDA

I had the same problem as well. I flashed ICS and it would still shut off. I noticed it wouldn't ever shut off if it was just sitting on my desk except one time it shut off when on my desk and someone called and my phone vibrated. Turns out the battery connection wasn't tight enough and when moved around, it would lose power. I folded a small piece of paper to make the battery fit tighter and it hasn't shut off since (about a month)

Hi all, I have gone through this problem... I have done all troubleshootings S-off S-On different roms new sim car everything even flashed by service station not helped...on solution for random shut down for me was changing motherboard and after they changed my motherboard I haven't faced single issue... get board changed.
Issues
1) random shutdown
2)while calling some shuts down
3)If it shuts down it will again shut down imd. on 2-3 attempts then start properly.
4) when screen is off and u push power button u find phone down
5) Random shut down some time imd or it will not happen for for next 8-9 hrs.
Get mother board changed.

I was experecing the same issue.
Random reboots or random shut down !
Never when my phone is charging, only when it is on battery.
But I'm trying something, the auto brigthness ! I desactivate auto brigthness, for the moment no ramdon reboots or shut down anymore, was testing 2 days now ! Perhaps try this solution !
Sent from my HTC Sensation XE with Beats Audio using XDA

Try to remove micro sd card,test the phone and if it does work ok change the card,that was my solution.

3 users in my office are seeing this
3 sensation users in my office are seeing this too, the UE "powers up" when you attempt to wake the screen i'm taking logcat but i'm yet to determine if the phone is powering off at some time when the screen is off or when you attempt to wake it.
i am seeing the battery stats are all over the place after it boots up.
this does not happen when it is being charged.
the logcat from my phone sometimes say a process has crashed (latest 03-06 17:06:18.995 I/ActivityManager( 321): Process com.htc.ereader.drmengine (pid 2742) has died.) but not in the majority of my logs they just appear to stop,
if anyone is proficient at logcat analysis i can share a log taken of a failure.
the 3 users in my office have:
1X S off and ICS ARHD
1X S off and ICS (trips)
1X S off GB unbranded
any help would be gratefully received
**EDIT**
having just pressed the power button to wake the screen(19:00) the phone booted again i was able to check the logcat log file and it stopped logging at 18:02 so it appears to be crashing when going into sleep or when in sleep mode rather than when the wake command is issued
also: http://forum.xda-developers.com/showthread.php?t=1500966 looks like the same issue.

Same problem on HTC Sensation with ICS
Hi,
Sorry to crush your hopes for ICS solving the problem but I'm running Android Revolution 6.5.0, a custom ICS ROM, on my Sensation and I'm having the same problem. Never had it with the stock ROM, though.
Also, it's never happened when plugged-in or when the battery is full. Seems to me that it shuts down more frequently when the battery level gets lower.
Anyone experience it the same way?
Anyone solved the problem by replacing the battery?
Cheers,
Stefan

Hi
any news about this?. Is this problem caused by a hardware failure finally?
Thank you!.

krakou69 said:
I was experecing the same issue.
Random reboots or random shut down !
Never when my phone is charging, only when it is on battery.
But I'm trying something, the auto brigthness ! I desactivate auto brigthness, for the moment no ramdon reboots or shut down anymore, was testing 2 days now ! Perhaps try this solution !
Sent from my HTC Sensation XE with Beats Audio using XDA
Click to expand...
Click to collapse
I set my brightness manually, never really liked auto, and still got random reboots
Sent from my HTC Sensation XE with Beats Audio using XDA

Hi,
I fixed my problem (random shutting down) setting my network mode to 3g only.
sylvesta696 said:
I set my brightness manually, never really liked auto, and still got random reboots
Sent from my HTC Sensation XE with Beats Audio using XDA
Click to expand...
Click to collapse

as7 said:
Hi,
Sorry to crush your hopes for ICS solving the problem but I'm running Android Revolution 6.5.0, a custom ICS ROM, on my Sensation and I'm having the same problem. Never had it with the stock ROM, though.
Also, it's never happened when plugged-in or when the battery is full. Seems to me that it shuts down more frequently when the battery level gets lower.
Anyone experience it the same way?
Anyone solved the problem by replacing the battery?
Cheers,
Stefan
Click to expand...
Click to collapse
Well I got my battery replaced. Worked fine for about 3 months. Now the issue is back. I think it has something to do with the power management on the phone wearing down the battery. When I plug in my charger I feel electricity in the back cover and a humming sound in my headphones. Somethings wrong with the hardware. Going to send my phone in now
Sent from my HTC Sensation using XDA

as7 said:
Hi,
Sorry to crush your hopes for ICS solving the problem but I'm running Android Revolution 6.5.0, a custom ICS ROM, on my Sensation and I'm having the same problem. Never had it with the stock ROM, though.
Also, it's never happened when plugged-in or when the battery is full. Seems to me that it shuts down more frequently when the battery level gets lower.
Anyone experience it the same way?
Anyone solved the problem by replacing the battery?
Cheers,
Stefan
Click to expand...
Click to collapse
Im using custom ICS and getting this problem too. Another thread over here with similar problems:
http://forum.xda-developers.com/showthread.php?t=1475602
Defectus said:
Well I got my battery replaced. Worked fine for about 3 months. Now the issue is back. I think it has something to do with the power management on the phone wearing down the battery. When I plug in my charger I feel electricity in the back cover and a humming sound in my headphones. Somethings wrong with the hardware. Going to send my phone in now
Sent from my HTC Sensation using XDA
Click to expand...
Click to collapse
I get a weird humming feeling too, like a vibration as you run your finger over the back. Whats also weird is that if im holding the phone and then someone runs their finger on my hand, they also feel the static/vibration feeling. However as soon as I put the phone down the vibration feeling goes. Its so weird, if I send the phone off I'll be phoneless for weeks!

Very simple solution
Hi guys,
Most of us (myself included) are sometimes blinded by our knowledge of custom roms to not try the most obvious fix for this finally very simple issue...
I have a park of about 20 HTC sensation on my company and had the problem on several of them (mine is running a CM9 nightly , but all the others are stock). Had the motherboard/battery replaced on some of them, tried many settings (and on my phone, different roms) but it only offered a temporary and random improvement. I found the solution on a forum and I'm ashamed I never found it earlyer as it's so simple:
Remove your back cover and place a spacer (the thickness of one or two visit cards) between the top side (right part, just opposite to the connector) border of the battery and the chassis. This will ensure that the battery presses a bit harder on the connector. Without the spacer, you may notice that the battery is in a slightly skewed position, not totally parallel with the compartiment and therefore not pressing hard enough on the connector. We never had an unexpected shutdown since then !!!

Related

htc hd2 random restart

whenever i am browsing the internet or watching videos it happens that my phone randomly restarts! any1 know wbat could be the problem?
Are you on cooked or stock rom? you may want to MTTY and reflash
lunaticz0r said:
whenever i am browsing the internet or watching videos it happens that my phone randomly restarts! any1 know wbat could be the problem?
Click to expand...
Click to collapse
i have the same issue, and i suspect it is related to 3G/H. if it is on edge/wifi, i think it won't restart
See here
My HTC HD2 keeps restarting too. Sometimes it seems random. Sometimes I can get it to restart again and again. Today it was taking a picture. Everytime it was focused-RESTART! AAAARRRGGGHHH. I am gonna have to send her back.
Oh I have everything standard. Latest updated ROM from HTC site. This phone is sending me crazy. I think my wife is gonna leave me now cause I am geting so grumpy!!!!! Lol, my phone just restarted while playing a video. It doesnt even seem hot. Annoying thing is my last phone was a cheap one and it kept playing up -3 different phones over 6 weeks- so I went all out and got an expensive one. Damn...............
The things you mention OP increase mA draw so could be as simple as battery issue.
im having the same problem, its mostly when the device is warm but i donno how to find that out.
after it reboots sometimes its stuck on the htc logo, sometimes it manages to get to the htc sense but it reboots afterwards.
it only works again when i leave it off battery to cool down.
is there a way to monitor and log its temp?
I am suffering the same. I have try many things... still suffer either random hang, random reboot, random hang at boot. So far I have try
- Flash other rooms
- basic or custom as Energy
- Flash back stock Rom
- Change SPL to newer
- Flash again custom and stock
- Check battery pins and ensure they are not bent
- Flash newer radio
- Flash again basic, custom and stock roms
Now I am trying to leave the phone for few hours without Battery, Simcard, memory chip...
Nothing working for me. Still random hangm, reboot or boot problems.
Unfortunately I have the exact same problem. Please let me know if there is any progress. Thanks
I#ve had the sae problem. HTC repaired it by changing the mainboard.
regards
Bernhard
I have this problem as well. Exactly the same with the random restarts, and restarting after restarting, especially when trying to view Youtube videos.
So it IS a hardware issue and HTC has fixed it on newer phones? So everyone with the old phone is just screwed?
Mine is even a Telstra version from Australia and its been having these problems since I got it used. I guess I got screwed buying it used.
-Drew
Bernhard12345 said:
I#ve had the sae problem. HTC repaired it by changing the mainboard.
regards
Bernhard
Click to expand...
Click to collapse
I have the same problem, and the person from HTC told me that the main reason can be the motherboard.
He also told me not to keep the HTC 24/7 working, and to trun it off for a few hours during the day/night, cause the device itself doesn't have a cooling system and after the motherboard gets a high temperature during battery charging, using etc it can damage the device
I only had it if i opend too much storage consumpting apps at the same time - does it restart right after reboot again when you just open the browser and nothing else before?

Anyone gone 7 days or more and not had touchscreen unlock problem?

I want to try and establish the extent of this problem. Is everyone getting it eventually or should I return the phone? Please do not reply if you have had the phone for a day and not had the problem. It seems to only appear after a few days. It took 4 days for it to happen to me.
Having the exact same problem. It's when you're trying to unlock it while not in your hand. Really annoying. Also couldn't answer a call once when I had it in my pocket before, I assume the latter had something to do with heat, as it was pretty hot that day.
Anyone else?
Iv had mine since May 19th . I had loads of problems and had my first sensation replaced after just a few days. My second sensation had some memory problems till I did a factory reset and now its spot on. But I have never had any unlock problems.
Sent from my HTC Sensation Z710e using XDA Premium App
I've had my sensation for two weeks now... I have had no problems at all with it. It's going great for me so far! (touch wood)
No problems at all with my sensation (since 26th of May)
I have had mine since 19th too and no problems. Other than odd signal drops sometimes
alexp999 said:
I have had mine since 19th too and no problems. Other than odd signal drops sometimes
Click to expand...
Click to collapse
Same here.
Think I may return mine then. Just thought the problem may be inevitable but it looks like it might not.
Quick question for those with the screen problem... Do you have a plastic case, one of those that sit round the back cover? Have you also tried cleaning with a microfibre or other such cloth?
No case or anything, stock ROM. A reset has got rid of it for the moment but for other people it seems like it just comes back again and gets worse. Screen is clean. Has been cleaned just to check. Reset fix and delayed onset suggests a hardware issue to me.
Got mine on 20th May. Not a single problem at all. Used it already also during a trip abroad. Great handset, the best I have ever had! (The only issue is the locked bootloader which makes it impossible to Root and thus not able to use Mybackup Pro and some more apps)
Question for those who have not had the problem. Do you reboot your phone often (full power off). It occured to me that the reason some people may not have seen the problem is because it is rebooted (which seems to help) before it occurs. If you have had your phone on without a reboot for a week I think it is safe to say your phone is not effected.
+1 to having nothing but reception now and again
marioxmario said:
Question for those who have not had the problem. Do you reboot your phone often (full power off). It occured to me that the reason some people may not have seen the problem is because it is rebooted (which seems to help) before it occurs. If you have had your phone on without a reboot for a week I think it is safe to say your phone is not effected.
Click to expand...
Click to collapse
My current up time is 347 hours, according to battery stats. That's about 2 weeks. Before that, it was about a week. My phone has never crashed or rebooted by itself. I only rebooted because I ran out of battery.
more than 2 weeks now..now problems whats so ever with the screen or the lock !
My Sensation's touchscreen developed issues after about a week. The problem affects not only the lockscreen but also the scrolling in the application drawer (and elsewhere) and typing.
Changing the lock screen to anything that loads from the microsd seems to slow it down or render it unresponsive. Ie.. the photo album lock screen. Micro SD may be too slow or faulty.
Sent from my HTC Flyer P512
sjgore said:
Same here.
Click to expand...
Click to collapse
+1
Sent from my HTC Sensation Z710e using XDA App
It only happened to me once, but I was using an external battery charger that also had a usb port on it for charging the phone at the same time. It was for my Mytouch slide, and only if the phone wasn't in my hand. Using the charger I got with the phone I have yet to have the issue even when it wasn't in my hand.
Do the people that have this issue also have the wobbly screen issue where if you press the left or right side of the screen it compresses a little bit then bounces back?

Phone keeps randomly powering off!

Hi, been away from the forum, as i have just got back from holiday
i am having a prblem with my desire.. i went to florida, left my phone at the theme parks, desire s, zte blade, ipod touch in the car for 8 hours in around 30-40 degrees. since then, my desire s has been faulty.
my touch, and zte work fine, but my desire has a major problem now. it works normal in use, but when i lock it and put it into sleep mode, when i try to unlock it , it will start up the whole phone again. basically, it powers off on its on randomly in sleep mode.
The problem is really annoying. it is also very common on the desire hd..
http://www.google.co.uk/search?sour...360GB360&q=htc+desire+hd+randomly+turning+off
Im running leedroid port from dhd. i thought the rom was the problem, but it isnt. i flashed other roms, hydrogen, but the problem still exists. shoud i test the stock unrooted ROM?
i dont think it is a software fault anyweay. the phone was working fine for 2 weeks running leedroid, then suddenly i have the problem now.
i have emailed htc, and awating a reply now. so will i need to get it repaired? or replaced as a faulty unit?
Hmm.....does sound like the heat has done it in....damn!
Although there are plenty of other countries where the temp is close to this all the time, you would have thought....
Try installing close to stock ROM with no apps installed, (Yes perform wipe). I'd suggest installing battery moniotr widget and get iot to log full details (including apps), force log in sleep mode so that you can at least see when it dies and what temp it's at when it does and what apps are running at the time.
Although does sound like warranty return issue (at least this way you get a new motherboard and possibly even a new device)...(you might want to check the recommended running temp levels in the warranty book first - just so that you get your story straight)
Positive note: at least its still functioning so that you can re-install RUU etc and mask S-OFF before returning it?
ps
Mines done this a couple of time over the last few months...although I always figured that I've hit the buttons in my pocket?
ben_pyett said:
Hmm.....does sound like the heat has done it in....damn!
Although there are plenty of other countries where the temp is close to this all the time, you would have thought....
Try installing close to stock ROM with no apps installed, (Yes perform wipe). I'd suggest installing battery moniotr widget and get iot to log full details (including apps), force log in sleep mode so that you can at least see when it dies and what temp it's at when it does and what apps are running at the time.
Although does sound like warranty return issue (at least this way you get a new motherboard and possibly even a new device)...(you might want to check the recommended running temp levels in the warranty book first - just so that you get your story straight)
Positive note: at least its still functioning so that you can re-install RUU etc and mask S-OFF before returning it?
ps
Mines done this a couple of time over the last few months...although I always figured that I've hit the buttons in my pocket?
Click to expand...
Click to collapse
Cheers Ben! Love how your always here to help!
I'll try installing battery monitor widget , and go back to stock, s-on
So do you think it was the heat that damaged the phone? My ipod touch and zte blade were left in the car, but they work 100% fine
I've checked the warranty thingy, it says do not expose battery to 60 degrees or higher.
But to be honest, I dot really know how hot it could get in the car... Florida is very hot!
I'm just waiting for a reply from HTC now
The phone works fine everywhere else, its just this problem.. I tried cooling the phone by switching it off and taking the battery out, and leaving it for an hour.
The thing with this problem, is that it is entirely random! It sometimes last ages in standby before the problems occur, or within 10 minutes.
How can I prove it to HTC??
I wouldn't worry too much about your phone doing the same once in a few months or so
Mine is happening at least 6 times a day!!
I'll try to keep the thread updated to how it all goes
Cheers Ben
Sent from my HTC Desire S using XDA Premium App
olyloh6696 said:
Cheers Ben! Love how your always here to help!
I'll try installing battery monitor widget , and go back to stock, s-on
So do you think it was the heat that damaged the phone? My ipod touch and zte blade were left in the car, but they work 100% fine
I've checked the warranty thingy, it says do not expose battery to 60 degrees or higher.
But to be honest, I dot really know how hot it could get in the car... Florida is very hot!
I'm just waiting for a reply from HTC now
The phone works fine everywhere else, its just this problem.. I tried cooling the phone by switching it off and taking the battery out, and leaving it for an hour.
The thing with this problem, is that it is entirely random! It sometimes last ages in standby before the problems occur, or within 10 minutes.
How can I prove it to HTC??
I wouldn't worry too much about your phone doing the same once in a few months or so
Mine is happening at least 6 times a day!!
I'll try to keep the thread updated to how it all goes
Cheers Ben
Sent from my HTC Desire S using XDA Premium App
Click to expand...
Click to collapse
Hello,
Could have been the heat, but could simply be a faulty motherboard....either way a new device might be a good thing, 1/2 way through your warranty period.
Don't know how hot it gets in cars in Florida....but I know that it can kill pets let alone phones!
Cheers, not worried about my phone, just trying to relate that's all
You're just going to be have to forcefull in your email and exaggerate...even
best of luck
ben_pyett said:
Hello,
Could have been the heat, but could simply be a faulty motherboard....either way a new device might be a good thing, 1/2 way through your warranty period.
Don't know how hot it gets in cars in Florida....but I know that it can kill pets let alone phones!
Cheers, not worried about my phone, just trying to relate that's all
You're just going to be have to forcefull in your email and exaggerate...even
best of luck
Click to expand...
Click to collapse
Yeh thanks I think it must be the heat that damaged the phone; it was working perfectly before for the last 3weeks!
My phone is just a month old now
Hopefully they just send me a new phone
I tried to act pleading in the email, but I did not mention anythig about leavig it in heat or the car. I just said it keeps crashing on me...
Hopefully I get a reply soon tommorow!
Sent from my HTC Desire S using XDA Premium App
Though my phone was not left anywhere where temp was extreme, mine is also doing this since this week,, Also a few months old and I blame the apps installed . I ahd battery monitor and suspected just that prog..
I have not yet gone to a clean rom yet but selectively remove apps till I find improvement....
Meaning there are others with the same problem !
olyloh6696 said:
Hi, been away from the forum, as i have just got back from holiday
i am having a prblem with my desire.. i went to florida, left my phone at the theme parks, desire s, zte blade, ipod touch in the car for 8 hours in around 30-40 degrees. since then, my desire s has been faulty.
my touch, and zte work fine, but my desire has a major problem now. it works normal in use, but when i lock it and put it into sleep mode, when i try to unlock it , it will start up the whole phone again. basically, it powers off on its on randomly in sleep mode.
The problem is really annoying. it is also very common on the desire hd..
http://www.google.co.uk/search?sour...360GB360&q=htc+desire+hd+randomly+turning+off
Im running leedroid port from dhd. i thought the rom was the problem, but it isnt. i flashed other roms, hydrogen, but the problem still exists. shoud i test the stock unrooted ROM?
i dont think it is a software fault anyweay. the phone was working fine for 2 weeks running leedroid, then suddenly i have the problem now.
i have emailed htc, and awating a reply now. so will i need to get it repaired? or replaced as a faulty unit?
Click to expand...
Click to collapse
A2Z said:
Though my phone was not left anywhere where temp was extreme, mine is also doing this since this week,, Also a few months old and I blame the apps installed . I ahd battery monitor and suspected just that prog..
I have not yet gone to a clean rom yet but selectively remove apps till I find improvement....
Meaning there are others with the same problem !
Click to expand...
Click to collapse
Yeh, some of them have the same problem after a couple if weeks old (not exposed to heat or anything) what causes this problem?
How often do u have this problem??
My old Nokia 5230 has the same problem
Mine has the same problem and has never been exposed to extreme heat. I think the power button is faulty and after some use it get stuck some times and closes the phone down. I started pressing the button with less force and the random power downs stopped happening.
What happened? I have not found a relationship yet. It seems random too me so far. If it happens once more i will go to factory default plain htc stock rom (i have not fiddled with the device or rom)
If it then happens as well i know enough. I will see and report me experience in due time.
Btw its android 2.3.3 build 1.47.401.4
Sent from my HTC Desire S using XDA App
A2Z said:
What happened? I have not found a relationship yet. It seems random too me so far. If it happens once more i will go to factory default plain htc stock rom (i have not fiddled with the device or rom)
If it then happens as well i know enough. I will see and report me experience in due time.
Btw its android 2.3.3 build 1.47.401.4
Sent from my HTC Desire S using XDA App
Click to expand...
Click to collapse
To be honest, I think its more of a hardware problem!
My phone was running fine on stock and custom roms for 3 weeks, then it just started last week when I left my phone in the car
A lot if desire hd users had the same issue as us!
I'm awaiting a reply from HTC now
Will update on what they say.
the heat probably was the culprit
my phone reaches around 45c at times due to the high outside temperature here,but i don't have any problems so i guess yours was heated more
but if you can, try changing the battery it may help
Random shutdown
I also suffered from this. A new Radio + ROM + cleaning some apps has solved the problem.
Thanks for the replies everyone!
I received the following e-mail of HTC today:
Dear Oliver Loh,
Thank you for contacting HTC regarding your HTC Device.
I understand that you are currently experiencing difficulties with rebooting and random restarts.
I believe that the reason for this is because of a hardware issue.
In order to rectify this I would like you to perform the following actions:
) Make sure your device is fully up to date:
Menu - settings - about phone - system software update - tick box - check now.
) If possible test the device with or without a (new) battery, SIM, SD card.
To assist you further I have attached links to the HTC Support Site which will enable you to work through the above step by step:
http://www.htc.com/uk/support.aspx
Once the above has been completed you may be required to do a factory reset, for your convenience I have detailed the steps below:
) Restarting or factory resetting your phone:
Restarting your phone (soft reset):
If your phone is running slower than normal, an application is not performing properly, or your phone becomes unresponsive, try restarting your phone and see if that helps solve the problem.
Please remove the battery, wait for a few seconds, reinsert the battery, and then turn the phone on.
Performing a factory reset (hard reset):
Note: Factory reset will not remove the data and files that are in your phone’s microSD card.
Factory reset is not a step to be taken lightly. It will permanently delete all your data and customized settings, and will also remove any applications you've downloaded and installed. Be sure to back up any data and files you want to keep before you do a factory reset.
Performing a factory reset via settings
Performing a factory reset using phone buttons:
If you cannot turn on your phone or access the phone settings, you can still perform a factory reset by using the buttons on the phone.
1. With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button.
2. Wait for the screen with the three Android images to appear, and then release the VOLUME DOWN button..
3. Press VOLUME DOWN to select CLEAR STORAGE or (Factory Reset), and then press POWER.
4. Press VOLUME UP to start the factory reset.
Should the above solution not resolve your query please can you confirm the following and reply to me:
1) Has the device been recently updated/upgraded or changed:?
2) Has a new application been recently downloaded:?
3) Please can you turn off all applications and UN-install any which are unessential, As they may be causing issues:?
4) What have you already done/tried to troubleshoot your issue/s:?
5) When did your issue/s occur or re occur:?
6) Is you device or applications fully up to date:?
Should the above fail to restore your device to full working order, the device (MAY) need to be sent for repair.
I hope that this information meets with your requirements, should you have any further questions please do not hesitate to contact us again.
If this response has resolved your query, and you have no further questions please close this ticket by following the link below. Upon closure of the ticket you will be invited to complete our Customer Satisfaction Survey which should take no more than 1 minute to complete.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number xxxxxxxxxxxxxxxxxxx.
Sincerely,
Robert
HTC
Want to see what others are saying? Have a question to ask other HTC fans?
Become a fan of HTC facebook.com/htc
Follow us on Twitter twitter.com/htc
Subscribe to our YouTube Channel youtube.com/htc
Explore our development resources developer.htc.com
We are unable to receive replies to this email account. Please visit us at htc.com if you have any questions or need further assistance.CONFIDENTIALITY NOTE : The information in this e-mail is confidential and privileged; it is intended for use solely by the individual or entity named as the recipient hereof. Disclosure, copying, distribution, or use of the contents of this e-mail by persons other than the intended recipient is strictly prohibited and may violate applicable laws. If you have received this e-mail in error, please delete the original message and notify us by return email or collect call immediately. Thank you. HTC Corporation
Click to expand...
Click to collapse
And today i can confirm the problem has occured 8 times today. Now it can do the problem up to 3 times in a row, when the device is in use.
It happened this morning 3 times, 2 in the afternoon, and as i am typing now, i just booted into recovery and the phone crashed on me twice at the recovery screen.
I will reply to HTC and tell them i have the stock rom etc, and will s-on my device and send it for repair soon hopefully
So what's your uptime since you changed??
rotem said:
I also suffered from this. A new Radio + ROM + cleaning some apps has solved the problem.
Click to expand...
Click to collapse
If the problem persists through multiple ROMs, it definitely sounds like a hardware problem. I'd return it to stock and have it sent in for repair under warranty.
Haven't read all replies... but this is a well-known battery fault (and isn't necessarily triggered by either heat or humidity... it is most commonly a manufacturing defect).
My very first HTC Desire S handset had almost exactly the same issue, only the battery from that handset would power off the phone only when the GSM picked up a signal (I.E.... you get reception, but the phone kills itself instantly. No reception, phone ran fine).
O2 replaced the entire thing under warranty (but I sneakily kept the battery to prove my theory). I placed that battery into my replacement handset, and behold.... EXACTLY the same thing!
Put the new battery in, everything works perfectly.
Bottom line: don't replace the phone, just replace the battery!
LaKraven said:
Haven't read all replies... but this is a well-known battery fault (and isn't necessarily triggered by either heat or humidity... it is most commonly a manufacturing defect).
My very first HTC Desire S handset had almost exactly the same issue, only the battery from that handset would power off the phone only when the GSM picked up a signal (I.E.... you get reception, but the phone kills itself instantly. No reception, phone ran fine).
O2 replaced the entire thing under warranty (but I sneakily kept the battery to prove my theory). I placed that battery into my replacement handset, and behold.... EXACTLY the same thing!
Put the new battery in, everything works perfectly.
Bottom line: don't replace the phone, just replace the battery!
Click to expand...
Click to collapse
Hmm.. it does make a bit more sense that the heat could have affected the battery rather than the phone itself.
The battery is probably unable to run under low power that is used when put in sleep mode so it just cuts itself out altogether.
My hypothesis...
i have the exact problem!!
i thought i was the only one... mine turns off at least 3-4 times a day for no apparent reason.
at first, i thought it was the heat during the summer.. but now that the temperature is getting milder i dont really think thats the cause.
sometimes when i place it on the desk and i tap it or just bump it hard enough it'll turn off.
i think its more of a hardware problem then software.
Julzx said:
i have the exact problem!!
i thought i was the only one... mine turns off at least 3-4 times a day for no apparent reason.
at first, i thought it was the heat during the summer.. but now that the temperature is getting milder i dont really think thats the cause.
sometimes when i place it on the desk and i tap it or just bump it hard enough it'll turn off.
i think its more of a hardware problem then software.
Click to expand...
Click to collapse
That's sounds like a bad battery connection, I'd take it back under warranty {if possible} as the chance of a fried eMMC chip must be high!

[Q] Phone shuts down?

My sensation has a very bad habit and I would like to ask you guys if you know why it is happening..
My phone shuts down about once a day and then when it is turned back on the battery has dropped about 20 - 35 %.
I have taken few screen shoots of the battery level and they are attached with this thread.
Im not using any other ROMs or anything like that. I have taken about Juice Defender which I used for about 2 weeks.
I know three others Sensation users and they have never experienced something like this.
I have asked the sales people and the technical people and they have no idea and say that this is prob some app that I have put on but I havent put anything on it that can mess this up.
Any solutions ?????
wow, I've never seen any android phone do that, have you tried restoring to factory settings and then trying it out?
It could also be something HTC needs to fix on your particular phone, so I might contact them about it.
First I wanted to ask if someone knows the answer to this but if I dont get any answers I will do that and see what will happen.
Try uninstall juice defender. I had it last time for 3 days. Nothing it do unless harm my mobile data 3G connection connect & disconnect & battery life goes crazy up & down!!
Sent from my HTC Sensation Z710e using XDA App
juice defender is not for gingerbread devices
yeah i agree i think your best bet would be to uninstall any apps that have to do with the battery and see what that does.
if that doesnt work restore it
I have uninstalled everything and i did that before all the images that I attached above. I have over 10 pic like the once above.
Thanks for the advice I will wait a little bit longer before restoring it.
Does it a shut down or a restart?
if it shuts down, so that you must press the power button to turn it on again, it's the same problem i had, and maybe still having...
This problem became stronger and stronger (did shut down 4-5 times a day at the end, but always with "low" battery, <65%)
I've returned my device to HTC and they sent it back with no failures found
after 3 days the problem appeared again. Then i bought a new battery (a original one), since then phone didn't shut down except one time, but that could have been the new kernel i flashed . So I'm very confidently that this was the failure.
My phone shuts of and does not restart. So I guess it might be the same fault as you had.
Yes I would take it back and demand for a new one or you can contact HTC and they will charge oh about $250. But first contact tmo customer service first and see if they will replace it with a new one that way you won't have to pay $250 to htc . Your sensation shouldn't be rebooting on its own oh by the way make sure you demand a replacement they may try to get get out of it good luck
Sent from my HTC Sensation 4G using XDA App
I had the same problem, I recalibrated the battery 3 times one after another (is it english? lol). The problem has improved but continued.
So I tried that [MOD] Battery jumping and accurate reading Fix 2.3.x.
Since I had the problem that 2 or 3 times in 2 weeks.
If I buy a new battery does it will fix it?
(Sorry for my bad english!)
I have the same problem too. I tried everything. I tried factory reset , flashing new roms, talking with htc but i cant fix this. It still randomly turns off. I think only new battery can solve this. One guy said that he buys new battery and 1 month passed still have no problem. So i ordered anker battery. I hope new battery solve this...
I have a theory here.
Difference kernel will give difference control and usage of current and voltage signal. Therefore if you are using wrong kernel for a long time, maybe it will damage the hw especially small small ic which very sensitive and cause it to malfuction which cause shutdown or restart and in the end burn etc.
Just my 2 cent and please ignore me if im wrong.
Sent from my HTC Sensation Z710e using XDA App
phone stutting down
Ok now your talking what kernel are you useing I'm useing a faux kernel v2.6.35.14-bricked -v1.2-gpuoc [email protected]#6 and lve had know problem's fast smooth you should check it out you can't go wrong with a faux kernel

Inspire 4G constantly turns off after putting on custom roms?

Hey guys, I'm not sure if this is a common issue or not, but I'm desperately wanting the problem fixed. I've put up with it in this state for nearly a year now, and can no longer stand to deal with it anymore.
Ever since I put roms on my Inspire 4g it constantly turns off in my pocket, or just sitting there on a desk. Really, the only time it actually stays on without turning off is if you leave it on the charger. Which got me thinking that it could potentially only be a battery issue? With that being said, I have purchased a new battery, and it should be in sometime this week. However, the problem only started after putting roms on the phone. As I'm a n00b, I assumed there could be an issue with that.
The roms that I've had on it so far are Cyanogen, Coredroid 8(all series of 8), and now currently I have MIUI installed on it. The first rom was coredroid, and that's when the problem started. However, it hasn't let up with simply changing roms to combat the issue. Is there anything I can do? Is there any common mistake which causes this issue? Or does anyone else at all have this issue?
Back when the problem started, no one really offered any help or suggestions, outside of a new battery. Unfortunately I have to wait a week for the battery to arrive. In the meantime, I'd like to know what other possible trouble shooting I could do to see if the problem could be fixed in the meantime? I'm a full time Nursing student with a wife, and a child, so I'm definitely wanting the phone to be fixed.
When it does turn off, I have to pull out the battery, and reinsert it. That usually solves the problem, for a little while. However, if it goes back in the pocket, or I lay it back down somewhere, it could turn off multiple times. When it does that, I pull out the battery again and it boots up, but my sim card doesn't register. Once that happens, I usually just pull out the sim card, put it back in and it's good for a while again.
The problem is really inconsistent, sometimes it can go for days without turning off. Generally, if I leave it on the car charger, it's fine. But, once I go mobile with it, it'll turn off several times during normal usage. When it's in use, while I'm texting or talking it never shuts off. It only does it when it's idling.
So over all it could be a couple of things like when you flash new set of roms most cases if the dev of the Rom has an update to the Rom and they don't request a Full wipe then do so unless it can flashed over the previous Rom.
Or you can have a PD98img.zip file on your sd card that cause it to reboot. Delete that.
Or it can be sometimes a kernel issue flash a new one.
Sent from my HTC Inspire 4G With Beats Audio using xda premium
To make sure if its a battery issue, return to stock rom n see if it will shut off. If it does, definitely something is wrong.
I hope this works for u. :thumbup:
Sent from my Inspire 4G using XDA
are you under volting or using an app to overclock? The only time I experienced that type of issue is when I under volted.
Sent from my Inspire 4G using xda premium

Categories

Resources