My Verizon Galaxy S3 has been dropping its data connection since the update a few days ago. Sometimes it's been an hour or more before it's restored, other times it drops to 3G briefly before returning to 4G. I'm also noticing reduced battery life, which is almost certainly caused by the data problem.
The internet is abuzz with others reporting the same problems and tech support tells me that they're aware of the issue and are waiting for Samsung to put out a fix.
I seemed to have the same problems as you described and doing a sim card pull then battery pull and put back in and the phone will reboot. Then wait 5-10 min and put back in the sim card and then reset phone. When phone reboots change to cdma/lte in the network settings and reboot again.
Data seems to work about as good as previous update. And best part is you don't have to factory reset. I am going to take a wild guess that the lte authentication is having problems with the update and resetting the sim card on the network clears things up. Try this and report back if it works or not.
Almost forgot the new caller id app may have something to do with these data freezes as well. What you do is go into settings, application manager, scroll over to all category and head down to caller name id and click on it. Then clear data, disable and finally hit force stop. You might want to reboot after this but it should stop it from running. It's a pos rip off and you can get a free app that does the same.
**After a couple days testing it appears that this caller id app is the main source of problems. I have ran global and cdma/lte settings and data gets locked up constantly when this app is left to run. If you can't get on 4g at all since update you need to do the following first and foremost. Settings, more settings, mobile networks, access point names and make sure lte-verizon internet is check. I have seen this setting uncheck itself so double check it please.**
Tried and it did nothing for me. 5 minutes after following your directions, my phone dropped data again.
Thanks though.
I'm in the middle of a chat with a Samsung rep and they're system doesn't even show this update being released....lol.
Do settings, about phone, status under signal strength what does that read?
-106 dBm 32 asu
I do have a 4G connection right now.
That is a pretty low signal for 4g lte. I am gonna assume that you had drops prior to this software update but they where a lot more rare?
No, never.
Sent from my SCH-I535 using Tapatalk 2
Is it best not to accept this update at this time?
Sent from my SCH-I535 using xda premium
Now I'm at -94dBm.
Sent from my SCH-I535 using Tapatalk 2
Well there really is only one other thing to do an it's a factory reset. Odds are it won't help since others have tried it and it did nothing for them. Otherwise we get the fun process of waiting multiple months for a fix.
Just wanted to give a heads up. I originally thought you could uninstall the new caller id bloatware but it appears it only uninstalls the icon from the drawer so you still have to go into application manager and disable it because it turns itself back on after uninstalling.
**After a couple days testing it appears that this caller id app is the main source of problems. I have ran global and cdma/lte settings and data gets locked up constantly when this app is left to run. If you can't get on 4g at all since update you need to do the following first and foremost. Settings, more settings, mobile networks, access point names and make sure lte-verizon internet is check. I have seen this setting uncheck itself so double check it please.**
Chadashcroft22 said:
Just wanted to give a heads up. I originally thought you could uninstall the new caller id bloatware but it appears it only uninstalls the icon from the drawer so you still have to go into application manager and disable it because it turns itself back on after uninstalling.
**After a couple days testing it appears that this caller id app is the main source of problems. I have ran global and cdma/lte settings and data gets locked up constantly when this app is left to run. If you can't get on 4g at all since update you need to do the following first and foremost. Settings, more settings, mobile networks, access point names and make sure lte-verizon internet is check. I have seen this setting uncheck itself so double check it please.**
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Click to collapse
Trying it now. Thanks again for the info.
Chadashcroft22 said:
That is a pretty low signal for 4g lte. I am gonna assume that you had drops prior to this software update but they where a lot more rare?
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Click to collapse
Still on the older version. The LTE signal is marginal where I am. I routinely get between -106 and -112 with 2 bars, and I never lose my 4G signal and the download almost always tests at 8Mbps or greater. At work, I have all but one bar, and my signal is 88.
A signal of -106 does not mean that the phone will lose the 4G signal. I rarely drop until I get to around -118. Though I'm sure that these phones could have a stronger signal than they do, they seem to hold on to a signal pretty well.
I haven't lost my data since disabling the caller ID app.
jmz768 said:
I haven't lost my data since disabling the caller ID app.
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Click to collapse
Yeah it's the same for me. When I realized that turning on wifi that 4g lte would stay on I knew this app was tied into the radio. And being made by verizon I had a funny feeling this would be of the lowest quality.
Related
Hello all,
Lately (meaning, the last couple of days -- perhaps 3 or 4), my phone has been unable to get a Verizon data network connection for a certain amount of time (4G or 3G). WiFi works fine. However, anything else doesn't work, say, for a few minutes, or a hour or so. Sometimes, a reboot will fix the problem, but sometimes it won't.
The odd thing is, the "4G-LTE" icon is displayed and shows activity (up and down arrows blinking), yet I can't browse the web, update the weather, update Facebook, check email, etc., etc.
Does anyone have any ideas? Running BAMF 1.3.2. I am in the middle of NYC (plenty of 4G service). Yes, Mobile Network is enabled in the Settings. Tried a battery pull as described above AND a SIM card pull. Still no fix.
I had a similar problem a few days after I got my Thunderbolt. I was still on stock yet. I ended up going to the Verizon store and they did a hard reset to fix it. It sucked because I lost all my data but since it was new I didn't have much on it. If you back up everything with Titanium Backup it shouldn't be too bad tho, factory reset is under "SD card and storage" in the settings menu.
Sent from my ADR6400L using XDA Premium App
There have been many problems with the TB and data/network problems as of late. I believe it to be because of this new 4G rollout that is coming Thursday, plus the fact we will be seeing an OTA quite soon they are propbably preparing the network for that, thus giving all of us all these weird problems that we have been having.
(everything above is just rumor and based on my 100% factual opinions )
daniel178 said:
Hello all,
Lately (meaning, the last couple of days -- perhaps 3 or 4), my phone has been unable to get a Verizon data network connection for a certain amount of time (4G or 3G). WiFi works fine. However, anything else doesn't work, say, for a few minutes, or a hour or so. Sometimes, a reboot will fix the problem, but sometimes it won't.
The odd thing is, the "4G-LTE" icon is displayed and shows activity (up and down arrows blinking), yet I can't browse the web, update the weather, update Facebook, check email, etc., etc.
Does anyone have any ideas? Running BAMF 1.3.2. I am in the middle of NYC (plenty of 4G service). Yes, Mobile Network is enabled in the Settings. Tried a battery pull as described above AND a SIM card pull. Still no fix.
Click to expand...
Click to collapse
You are describing the same problem I'm having and I also live in NYC. But, I have no problems getting data when I force the phone into 3G mode only.
I notice the data connection problem even though the 4G symbol is up when I don't have cell reception for a while...like being underground while on the subway.
Turning the phone off and on or rebooting seems to fix the issue. I'm thinking the phone has handoff issues with whatever tower is near by.
Anywho, I did the "data fix" by changing the EVDO setting from eHRPD to Rev. A. I dunno if that'll do anything.
Hi all,
Sometimes while opening apps that require the net sometimes i get that there's no connectivity and all.
But i can see the "E" in the notification bar but no download activity on it (the red arrow).
So is it with the handset or with the operator ?
I think may be it is due to operator
Mostly due to the poor signal quality!! Did you get the apn settings automatically or typed manually?
It happens with 2-3 times a day often in odd hrs like 1am or 5am but after 10 mins its back again, this just happened with me today morning. I complained to vodafone & they said the at times the cell tower is overloaded or some corn jobs are running automatically hence for few mins this happens.
When i was trying 3g for a month i don't remember any such thing happening at that time.
Mostly due to the poor signal quality!! Did you get the apn settings automatically or typed manually?
Click to expand...
Click to collapse
Signal strength remain the same but data connection gets halted, I got the apn automatically though I can do that manually too.
bala_gamer said:
Mostly due to the poor signal quality!! Did you get the apn settings automatically or typed manually?
Click to expand...
Click to collapse
Signal was full everytime.
I typed the settings manually.
Since we both are vodafone users I think its vodafone issue.
sgsI9003 said:
Since we both are vodafone users I think its vodafone issue.
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Click to collapse
i guess so. irritating to the core though
Its a common issue. I'm on airtel 3G in bangalore. in fact many a times while browsing, if you wait long time on a page , you might also encounter such issues. To over come this, I use mobile guard, whose widget slow me to disable the gprs and re enable it again. The issue will be resolved. Same problem I have experienced on my I5700 also.you may also use any other widget which allow you to do this.
Sent from my GT-I9003 using XDA App
What are the settings that you are using? I completely agree that it is very irritating. I am facing a hardtime downloading even a 700KB file (Marketplace) since I just reinstalled 6.5 on HD2 just now.
First let me say I love my G2x overall and I have no desire to return it or even leave TMobile. But.........
Let me start this by stating that I have Verizon fiOS at home and a Netgear Wireless AP. My phone and various other equipment connect to the Netgear for internet access. I've noticed on my phone that at random times I have a full wireless signal and 4G (2G or G, depending on the time of day I suppose) on my notification bar. I originally didn't think much about it thinking my wireless would override the 4G.
Well I decided to root my phone and use BloatFreezer to freeze some apps (MyAccount, Qik, TeleNav, etc), plus I believe many feel that MyAcount is the cause of this, but with all 3 instances of it frozen is it still the reason behind this?
Last night I had it happen yet again and I ran speedtest just to see which of the 2 was the main one. Well not to my surprise the cell data was overriding my wireless.
I'm (hopefully) attaching the 2 pictures I took. One with the celldata active and showing what SpeedTest reported and a 2nd with cell data off and the new speedtest report.
My basic question here is what service/app/etc am I needing to freeze to avoid this again, it's extremely annoying when I'm trying to watch youtube only to have my phone in the middle attempt to use cell data and it can't due to reception and boot me from the video, or when I'm downloading from the market.
I noticed this also. Usually when opening up Market or My Account. I know for fact that My Account only works over cell tower so it will automatically disable wifi and bring back 3g. Dunno about Market but I suspect the same.
just get an app with a widget to turn off data when you are using wifi???? I dont have this issue at all so I can't really help much, but its an alternative, for now.
Doesnt wifi calling turn data off completely when connected? Could try that.
regP said:
Doesnt wifi calling turn data off completely when connected? Could try that.
Click to expand...
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Correct. This would work.
Believe its the tmo my account app, freeze it and see if it helps.
G2X
I have myaccount frozen already. My wifi calling turns on whenever it feels like it, it sometimes turns on right away other times it takes an hour or so to finally connect. Ill keep an eye on this when wifi calling is on to see if my issue is still there.
Sent from my LG-P999 using XDA App
It might be the Market app. I get perfect Wifi unless I open up market app or any app that access the market.
I just turn wifi off and on again. Fixes it. Not that we should have to.
Sent from my LG-P999 using XDA Premium App
For the life of me, I can't get MyAccount.apk to stop running. Its frozen with TB, and I moved it out of /system/app folder.
Its always in the foreground in SystemPanel...
Sent from my LG-P999 using XDA App
just delete the apk all together and reboot...
bloat freezer app's default will freeze an app more completely than titanium backup will. it also has the partial freeze option like titanium does as well. after freezing with bloat freezer it disappeared from even titanium backup seeing it.
regP said:
Doesnt wifi calling turn data off completely when connected? Could try that.
Click to expand...
Click to collapse
Ok I've had wifi calling enabled all day and sure enough 2G came up and took over data service for no apparent reason, I wasn't in the market app or myaccount. I was simply texting when I noticed it, I ran speedtest again and verified 2G was the active service even though I had wifi on
Sent from my LG-P999 using XDA App
I also might add that I have SwitchPro on and when I have wifi enabled the data connection is shown to be disabled (tells me it gets disabled when wifi is active) but I still had the cell data icon on and overridding my wifi. So obviously disabling my data through a widget doesn't solve my issue.
So my phone just started showing this behavior like a day or two ago. It's doing it right now. Both my Wifi and 4G icons appear in the notification bar. The 4G icon isn't showing activity (the download and upload arrows are dimmed), BUT if I go to my "Phone Info" app, and go to Phone Information it shows:
GSM service: In service
GPRS service: Connected
Network Type: HSDPA
Before whenever I was on Wifi only the Wifi icon would show up, and Phone Info would show GPRS Service as : Disconnected, i.e. normal behavior. Now it appears there is a conflict somewhere and the 4G network is showing as connected even when wifi is on.
Now, I did make some changes recently:
1) Temp-rooted and pm disabled a bunch of bloatware - this was like 4 or 5 days ago and I didn't have the problem at all so I'm not sure if it's related.
2) I unchecked Wireless Settings > Mobile Networks > "Enable always on mobile data" - Thought it might save battery when in sleep mode.
I think the problem started after #2. I've since checked that option back on, restarted, airplane mode, battery pull etc., but it's still exhibiting the same behavior. I've never seen this happen on any of my past Android devices (a lot). If I go to the Quick Settings it shoes Mobile Network is OFF but it IS checked. It's really confusing. When you turn Wifi on, Mobile network should disconnect, but according to phone Info, mine is on and I've been getting "network issue, try again" in the Market, and "Network Communication issues" in the Speedtest app so clearly something is being affected.
This has been my ONLY problem with my Sensation thus far, and the fact that it JUST started doing this makes me wonder what I could have done to affect it.
Thoughts?
EDIT: Every once in awhile the 4G icon WILL disappear leaving only Wifi on, and Phone info shows GPRS service: Disconnected, but eventually the 4G/2G icon comes back and Phone info shows GPRS service: Connected, so it keeps trying/turning itself on even though my Wifi is connected. WTF!
If you're on a t mo device it's because of the my device app. Open and close it or end the process in system panel and it should fix the problem.
I believe this is somewhat normal...
I have voice only plan and disabled data through the *#*#INFO#*#* menus. The only way I can get data is through Wifi, which I always have enabled, regardless when I go to About Phone -> Network, I see mobile network type HSDPA.
It seems like voice is going through the 3G/4G but not any data. Not sure why you do get the 4G popping up, I sure don't.
Sdobron said:
If you're on a t mo device it's because of the my device app. Open and close it or end the process in system panel and it should fix the problem.
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Click to collapse
Thanks! I tracked down the second package name for "My Account" (one is for My Account, one is for My device), disabled and rebooted. So far so good; Wifi is connected, no 4G icon, and Phone info shows GPRS service: Disconnected as it should. I had already disabled one package but not the other. I can live w/o the My account feature for a bit and I'll keep an eye out to see if the problem returns.
bigmase521 said:
Thanks! I tracked down the second package name for "My Account" (one is for My Account, one is for My device), disabled and rebooted. So far so good; Wifi is connected, no 4G icon, and Phone info shows GPRS service: Disconnected as it should. I had already disabled one package but not the other. I can live w/o the My account feature for a bit and I'll keep an eye out to see if the problem returns.
Click to expand...
Click to collapse
You phone will always connect to data whn using Tmobile apps such as my account app. Its because they need network data, not web data, to get their info like your usage, and billing. If you manually shut of data and turn wifi on and try to open the my account app, it will give you error.
Just because you turn Wifi on, it doesnt make the data shut off. It just connects to WIFI because its a stronger signal. It will still access the 4G data for netork required information. You can manually shut off mobile data and then turn on wifi if you want.
^This is true, I'm manually switching 4G off when connected to WiFi.
dubie76 said:
You phone will always connect to data whn using Tmobile apps such as my account app. Its because they need network data, not web data, to get their info like your usage, and billing. If you manually shut of data and turn wifi on and try to open the my account app, it will give you error.
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Click to collapse
I realize this, however I was never trying to use the T-mobile apps.
dubie76 said:
Just because you turn Wifi on, it doesnt make the data shut off. It just connects to WIFI because its a stronger signal. It will still access the 4G data for netork required information. You can manually shut off mobile data and then turn on wifi if you want.
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Click to collapse
Of course it does. What would be the point in having BOTH Wifi and 4g/3g/EDGE data on at the same time, all the time? That would be a HUGE drain on your battery if it were constantly using both radios and connected to/searching for both networks. When you turn Wifi on, the mobile data radio gets turned off. When you de-activate Wifi, mobile data turns back on. This is why you get much better battery life on Wifi because the 4g/3g radio gets turned off. Plus, both can't be connected at the same time or else there would be routing problems i.e., it would get confused as to which connection to use.
This is exactly what happened to my phone in that that both WERE on at the same time and it was causing no traffic to get in/out and I couldn't figure out why. Disabling the two t-mobile My Account packages solved it so it seems like
one was trying to connect in the background and couldn't but then froze the radio state. I'm not gonna re-enable the app to confirm but IIRC when you're on Wifi and fire up the My Account app, it either prompts you to turn off wifi, or it just disables wifi temporarily and fires up the mobile radio in the background, and re-enables when you're done.
Sdobron said:
If you're on a t mo device it's because of the my device app. Open and close it or end the process in system panel and it should fix the problem.
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Click to collapse
Yep. If you keep the T-Mobile my account app running it will do that cause It needs the 4G/Data connection.
xamadeix said:
Yep. If you keep the T-Mobile my account app running it will do that cause It needs the 4G/Data connection.
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Click to collapse
Right, but what I'm saying is that I wasn't running the app. It does run as a service though so I'm wondering if it was trying to connect on it's own in the background, though I'm not sure why. I haven't seen this behavior on any other devices including my Sensation before I disabled one of the My Account apps, but I'm almost positive at this point it was the culprit. Could be because I had only disabled one of them and not both. After I disabled the second, the problem went away.
Do you have WiFi sleep disabled?
If not, phone may revert to regular data until you start communicating and wake up your WiFi.
Just a thought.
Sent from my HTC Sensation 4G using Tapatalk
PaulGiz said:
Do you have WiFi sleep disabled?
If not, phone may revert to regular data until you start communicating and wake up your WiFi.
Just a thought.
Sent from my HTC Sensation 4G using Tapatalk
Click to expand...
Click to collapse
Nope, sleep policy is set to "Never" and wifi sticks fine. Still happened even with screen on so wifi was def. awake. I fixed it by disabling the T-Mo My Account apps so I'm cool but maybe it can help someone else if they have the same problem. It's really weird, never seen it happen before. I wish I took a video of it before I disabled the apps. Thanks guys.
bigmase521 said:
Right, but what I'm saying is that I wasn't running the app. It does run as a service though so I'm wondering if it was trying to connect on it's own in the background, though I'm not sure why. I haven't seen this behavior on any other devices including my Sensation before I disabled one of the My Account apps, but I'm almost positive at this point it was the culprit. Could be because I had only disabled one of them and not both. After I disabled the second, the problem went away.
Click to expand...
Click to collapse
It's poor coding in the app. Nothing you're doing wrong.
Almost since I got my nexus 5 last year it has been loosing its connection about two times per day. It does this in three different ways.
1. total loss. The little outline of a triangle appears and a notification that I have lost my connection. Clicking the notification opens the manual selection of networks. I select the network and all is fine.
2. full connection with an exclamation mark. solves it self by waiting for a while.
3. full connection with H/3G but when trying to access the internet there is no connection. This one is really weird. The solution here is top open the quick settings, select flight mode, which greys out the connectivity triangle but keeps the H or 3G part white on top of the greyed out triangle that has a slash over it. About a minute later the H or 3G disappears and I can turn off aeroplane mode. This either restores the connection or jumps to problem one.
First I thought its a hardware problem, but since I don't want to part with my phone I never sent it back to google for fixing.
When android 5.1 was released I installed that manually and surprisingly did not have any problems at all after this. But then I went abroad and using the same sim connected to a local network in the country I went to. It took 4 tries to join one of those networks. When I then came home this problem started again.
My thought is that there is some setting that should be there that stayed from my trip. I have tried clearing all caches from the storage in settings and the dalvik cache. No difference. I'm not to keen on re-installing my phone again. So my question is, has this happened to anyone else? Did you solve it? Is there something I can do to remove all previous settings for the network to make it work again? Other suggestions?
This happens to me, at least 4 times a day for me, it has only been doing it since I installed 5.1 on my nexus 5, which was a brand new one from Google since I smashed my screen and they just gave me a new one, I'm in the UK btw, not sure where you are but it does take forever to connect to mobile network when I turn wifi off too.
I constantly lose connection at my house going from E to H+ to LTE throughout the day
Sent from my Nexus 5 using XDA Free mobile app
kieran_bondflashy said:
This happens to me, at least 4 times a day for me, it has only been doing it since I installed 5.1 on my nexus 5, which was a brand new one from Google since I smashed my screen and they just gave me a new one, I'm in the UK btw, not sure where you are but it does take forever to connect to mobile network when I turn wifi off too.
Click to expand...
Click to collapse
I'm in Spain.
For me it happened before 5.1 as well. But 5.1 fixed it temporarily, until I travelled with my phone. Have you had to switch to another network with that phone?
For some reason when manually looking for a network it seems to be running on a timeout function because it takes me 60 seconds to get the list, always. This feels like a very antique solution, they should just populate the list as a network is found like wifi does it.