When I read the threads about the s4 internal screen crack I said this is because of the careless but now it happened to me :crying::crying::crying::crying::crying::crying::crying: . Without any notice my phone was working fine and suddenly in the middle the screen get cracked, not the outside one but the internal one .
I buy it from handtec uk tomorrow I will contact them and see what to do, I know it will be difficult to explain that to them that this happened by default but I will give it a try.
msoft1404 said:
When I read the threads about the s4 internal screen crack I said this is because of the careless but now it happened to me :crying::crying::crying::crying::crying::crying::crying: . Without any notice my phone was working fine and suddenly in the middle the screen get cracked, not the outside one but the internal one .
I buy it from handtec uk tomorrow I will contact them and see what to do, I know it will be difficult to explain that to them that this happened by default but I will give it a try.
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Click to collapse
how'd that happen?
msoft1404 said:
When I read the threads about the s4 internal screen crack I said this is because of the careless but now it happened to me :crying::crying::crying::crying::crying::crying::crying: . Without any notice my phone was working fine and suddenly in the middle the screen get cracked, not the outside one but the internal one .
I buy it from handtec uk tomorrow I will contact them and see what to do, I know it will be difficult to explain that to them that this happened by default but I will give it a try.
Click to expand...
Click to collapse
was it made in korea or china? just curious
jetlitheone said:
how'd that happen?
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Click to collapse
I was browsing the internet then I put in the table I go then I come back gain and I found the screen like that. Nobody was with me in the home so no one touch it
Jspeer said:
was it made in korea or china? just curious
Click to expand...
Click to collapse
vitnam
msoft1404 said:
I was browsing the internet then I put in the table I go then I come back gain and I found the screen like that. Nobody was with me in the home so no one touch it
Click to expand...
Click to collapse
Ok now how about the whole story this time.
msoft1404 said:
vitnam
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hmm they are either made in Korea or China as far as I know. It says under your battery.
This is happening a lot. I don't think its an issue of misuse at this point. There have been a ton of reports of this exact thing happening.
people pulling their phones out of their pockets to find this happening.
This is obviously a manufacturing issue with the lcd under the glass. I have just read to many threads of this exact thing to believe its misuse at this point.
Jspeer said:
hmm they are either made in Korea or China as far as I know. It says under your battery.
This is happening a lot. I don't think its an issue of misuse at this point. There have been a ton of reports of this exact thing happening.
people pulling their phones out of their pockets to find this happening.
This is obviously a manufacturing issue with the lcd under the glass. I have just read to many threads of this exact thing to believe its misuse at this point.
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Click to collapse
Yes I understand that. I have read a lot of threads about this problem but I did not expected that to happen by default. It looks like I through 750$ to the garbage if they did not fix it for me. The phone was cool interesting but now I think I will shift to another brand
Jspeer said:
hmm they are either made in Korea or China as far as I know. It says under your battery.
This is happening a lot. I don't think its an issue of misuse at this point. There have been a ton of reports of this exact thing happening.
people pulling their phones out of their pockets to find this happening.
This is obviously a manufacturing issue with the lcd under the glass. I have just read to many threads of this exact thing to believe its misuse at this point.
Click to expand...
Click to collapse
Right cause a wonky story and the fact that he says the phone is made in "Vtnam" means he's giving the whole story... Most of these cases are from misuse if not 100% of them. People don't realize a big screen means you need to be a little more careful. Jeese...
I got mine today for work and it developed a internal screen crack while transferring contacts needless to say it was swapped out before it was rung up
Sent from my HTC One using xda premium
see, this is an issue that is going to have to be acknowledged/addressed at some point or another. No telling how many people its happening to that don't even use xda to report these types of issues.
jpitch2415 said:
I got mine today for work and it developed a internal screen crack while transferring contacts needless to say it was swapped out before it was rung up
Sent from my HTC One using xda premium
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What. The. Eff.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
For everyone who's saying it's all from misuse, think about the S3. How many people had this issue with the 3? None that I can think of, and personally I abused mine - dropped dozens of times and it was still in one piece when I traded it in for the S4. I don't think it's a coincidence that all of a sudden A LOT of different people are reporting the same thing.
me either. I don't see why everyone has such a hard time admitting that there may be a quality control issue here. Just because you don't want to believe it doesn't make it not true. I am personally nervous every time I put my phone in my pocket. I have since taken out a squaretrade policy due to this issue alone. I would love to use my phone without a case but I seriously don't think its wise with this going on. I wonder if its isolated to a bad batch or a design flaw in the total manufacturing process.
It's all your fault, didn't you know you were supposed to carry it around on a down feather pillow.
Sent from my SGH-i777 using Tapatalk 2
read all the comments on this youtube video http://www.youtube.com/watch?v=aFQ14_8XDqQ of the same thing happening to A LOT of s3 owners. make sure you read the comments and the problem starts to become very clear. This issue dates back to the s3 and I even found evidence of the oled on s2's doing the same thing http://www.youtube.com/watch?v=N5KxsniG_NM Samsung knows about this problem and refuses to acknowledge it. These customers are NOT abusing their phones. this is a major manufacturing issue with samsungs amoled screens.
My s3's outerglass screen majorly cracked 3 days after purchase from a mere 1.5 foot fall onto a hardwood floor. First time it saw any impact. It's ridiculous. I read many forums with tons of people having similar problems or worse like screen cracking from just being inside a pants pocket. Seemed to be an issue with the gorilla glass screens from all info i gathered. Samsung refused to even acknowledge there was an issue. Hate to think there is an issue with s4 displays too.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Finally and after big fight with the company I got my money back through the bank. I open a case that the company sold me a faild item and they decided to refund me back.
Sent from my GT-I9505 using Tapatalk 2
msoft1404 said:
Finally and after big fight with the company I got my money back through the bank. I open a case that the company sold me a faild item and they decided to refund me back.
Sent from my GT-I9505 using Tapatalk 2
Click to expand...
Click to collapse
after 2 months?
go buy a diff s4 dude.
So you wasted your upgrade?
Related
Just took mine out of the box and noticed the lcd bleeds at all the corners. Anyone else seeing this?
Return it for sure.
Sent from my GT-I9000 using XDA Premium App
ive herd complaints about this on the O2x forums...
i dont notice any color bleeding or LCD bleeding... have it right in front of me... i will search around a bit for you and pm you if i find anything else about it...
well if its like the ipad and its a manufacturer defect I wont return it its not terrible just curious if its only me with the backlight bleeding
I noticed it a little bit on the top corners when I first powered on the 2 that I have. I don't notice it at much during use though (a tiny bit when watching something full screen with dark colors in the corner).
I noticed it too when I turned mine on. I do not notice it when it is up and running
azrowdydog said:
well if its like the ipad and its a manufacturer defect I wont return it its not terrible just curious if its only me with the backlight bleeding
Click to expand...
Click to collapse
Well most of the time thats a replacable offense as long as its within a fair anount of time.
Sent from my GT-I9000 using XDA Premium App
duglas said:
I noticed it too when I turned mine on. I do not notice it when it is up and running
Click to expand...
Click to collapse
Man im not liking how many little things are poppin up. Then again i came from a vibrant. So maybe i shouldnt complain.
Sent from my GT-I9000 using XDA Premium App
I have serious backlight bleed on a corner. will be replacing ASAP.
Not cool
Got it too
Sent from my LG-P999 using XDA Premium App
wow.. i bet replacements will have same issue, this is crazy.
I'm going to replace mine too. I just realized that Cyanogenmod has a black notification bar - it will really be visible then.
mr.orange303 said:
Man im not liking how many little things are poppin up. Then again i came from a vibrant. So maybe i shouldnt complain.
Sent from my GT-I9000 using XDA Premium App
Click to expand...
Click to collapse
Every device is like this on launch..just relax...
Btw, I think this is just the way they are all going to be. Look up iPad 2 bleeding issues. People have replaced them 3-4 times and it's always the same. So I doubt replacing will make a huge difference.
mobilehavoc said:
Btw, I think this is just the way they are all going to be. Look up iPad 2 bleeding issues. People have replaced them 3-4 times and it's always the same. So I doubt replacing will make a huge difference.
Click to expand...
Click to collapse
'
Yeah thats what I was affraid of it'll be more or problem when we get gingerbread
I'm replacing mine too, but I'm going to ask the customer rep tommorrow if there's any way to go in store to arrange the exchange so I can make sure I don't get another phone with a bleeding backlight problem. I'm surprised that they didn't catch this somehow?
TimTim12 said:
I'm replacing mine too, but I'm going to ask the customer rep tommorrow if there's any way to go in store to arrange the exchange so I can make sure I don't get another phone with a bleeding backlight problem. I'm surprised that they didn't catch this somehow?
Click to expand...
Click to collapse
Let us know what they say.
I originally ordered mine online and just called to get replacements. The rep said - and it is on the return form - that you can only return/exchange through the channel you purchased. Or, if you are a new customer, you could cancel and then go to a store and sign a new contract - and get a new phone number.
Customer rep said she'd escalate the issue, and that once the issue was assessed, they'd make sure to check for the issue in the replacement units, so she said they won't be sending out faulty units. She said I was the first person to comment on it, so I'd recommend that more people call in to T-Mobile to make sure they address the issue. I'm surprised so many people are having this issue! Also said that it has to be sent through the warehouse and I couldn't exchange in store.
I have some minor bleeding but nothing irksome. I checked it on full screen apps, not startup.
I'd replace it if it was guaranteed no leaking I guess but not going to go nuts over it.
Sent from my LG-P999 using XDA App
After only a single attempt at a warranty replacement I finally got word from TMO today that they will no longer swap handset's for screen bleeding issues. The rep told me that it is now considered a known issue and will not swap anymore phones because they know that the new one will have the same issues as well. I asked if she knew anymore information about it and she said the only thing that they know is that LG is working on a permanent fix.
I asked if that meant a new handset for those with the screen issue and of course she did not know but also stated that the fix/replace/repair is definitely a hardware problem and LG is expected to make right on it. So for now Ill deal with random reboots, shutdowns, and crappy battery until the update. I'm just curious on how they are going to remedy the situation. Hopefully a release comes out soon at least identifying the issue.
So if you can still trade in then by all means go for it. I have had two reps tell me now that as of the 24th, they no longer exchange due to screen bleed. I didnt push the issue on a new phone cause I like this phone and want to see how it all turns out now that LG has the ball.
I originally posted an article on the issue here at Gear Diary
Here is the new post that went live today. Bleed Article Pt 2
I'd be willing to bet T-Mobile and LG lost money on this phone...I know they lost money by letting me keep mine...HAHA
jrwingate6 said:
I'd be willing to bet T-Mobile and LG lost money on this phone...I know they lost money by letting me keep mine...HAHA
Click to expand...
Click to collapse
I bet, this has been a huge farce for both companies, maybe both will come out of this having learnt something though..............yeah right!!!! lol
On another note I did speak with a CSR today her name was Nicole. She told me she could exchange for another if I wanted or she could offer me a nice discount on another phone. I rejected both, I was just trying to fish for information. So maybe the whole we are not replacing news hasn't filtered down to everyone yet, or you just got a rep that is tired of exchanging out G2X's
techboydino said:
After only a single attempt at a warranty replacement I finally got word from TMO today that they will no longer swap handset's for screen bleeding issues. The rep told me that it is now considered a known issue and will not swap anymore phones because they know that the new one will have the same issues as well. I asked if she knew anymore information about it and she said the only thing that they know is that LG is working on a permanent fix.
I asked if that meant a new handset for those with the screen issue and of course she did not know but also stated that the fix/replace/repair is definitely a hardware problem and LG is expected to make right on it. So for now Ill deal with random reboots, shutdowns, and crappy battery until the update. I'm just curious on how they are going to remedy the situation. Hopefully a release comes out soon at least identifying the issue.
So if you can still trade in then by all means go for it. I have had two reps tell me now that as of the 24th, they no longer exchange due to screen bleed. I didnt push the issue on a new phone cause I like this phone and want to see how it all turns out now that LG has the ball.
I originally posted an article on the issue here at Gear Diary, and have a new updated post going live tomorrow.
Click to expand...
Click to collapse
Ha... I've swapped out over 5 Mytouch 4Gs and the best way to go about it is through the chat on their website.
It all depends on the Rep. I read on the MT4G forum they quit swapping out phones for the screen issue with that phone... It's a wash. Depends on who you talk to and how their day is going apparently.
If at first you don't succeed... Call another rep... LOL
unless they notate the account and we get a sweet big red pop up saying DONT DO IT when you walk into a brick and mortar.
jrwingate6 said:
I'd be willing to bet T-Mobile and LG lost money on this phone...I know they lost money by letting me keep mine...HAHA
Click to expand...
Click to collapse
It's really an easy fix.....they just need to limit the backlight output to about 45% of the current max.
The screen bleed will almost never be visible, at that new max brightness. Of course when outside, and you want to kick up the brightness to max....it just won't perform the same.
The Optimus Black is supposed to be the new NOVA screens....I have not bothered to check to see what the bleed complaints are over there. Switching out the G2x to the NOVA screen as an undocumented upgrade would not be out of the question.
tombaker1 said:
It's really an easy fix.....they just need to limit the backlight output to about 45% of the current max.
The screen bleed will almost never be visible, at that new max brightness. Of course when outside, and you want to kick up the brightness to max....it just won't perform the same.
The Optimus Black is supposed to be the new NOVA screens....I have not bothered to check to see what the bleed complaints are over there. Switching out the G2x to the NOVA screen as an undocumented upgrade would not be out of the question.
Click to expand...
Click to collapse
I've heard the Nova displays are supposed to perform good in direct sunlight but Vlad from Engadget said it falls well short of performing well in direct sunlight.
Sent from my HTC Sensation 4G using XDA Premium App
brett_day said:
I bet, this has been a huge farce for both companies, maybe both will come out of this having learnt something though..............yeah right!!!! lol
On another note I did speak with a CSR today her name was Nicole. She told me she could exchange for another if I wanted or she could offer me a nice discount on another phone. I rejected both, I was just trying to fish for information. So maybe the whole we are not replacing news hasn't filtered down to everyone yet, or you just got a rep that is tired of exchanging out G2X's
Click to expand...
Click to collapse
This is totally YMMV with the reps. She had to take some time and look it up in the "knowledge base" and said that she learned something new. It may have just been me but the rude chat representative and now the rep from the phonecall said the same thing. I guess it all depends on how much you push. I was most happy just to know that now it is seen as a legitimate issue by both TMO and LG and am waiting for the resolve.
I just got one swapped out yesterday. They gave me free overnight shipping too. This is like the 5th time, if its not free I guess I'm confident ill get to keep it. You see I learned during my call yesterday that they now charge five bucks for using warranty, that's a change in contract, 30 days to reject the new changes. Even still, I'm on my 5th G2X, completelly unacceptable!
Sent from my LG-P999 using XDA Premium App
See this is an example of why t-mobile sucks. They've sold phones that THEY KNOW ARE DEFECTIVE...and won't replace them. I understand it'd be stupid to replace them with another G2X - but they should a) give us our money back or b) exchange it for another phone like the sensation or mytouch4G. The fact that they don't is probably grounds for a lawsuit. If anyone is interested I'm thinking of filing one.
Luckily for me, I only had to swap mine once to get a phone without backlight bleed. Even on max, it's hardly noticeable. My first one was horrible, even below 50%. Now, the wait for an update begins.
im getting a replacement but there charging me 20 bucks to do so! i got the shiz end of the deal
Or they could directly seal the screen to the glass like. In the iphone and galaxy s lineup
Sent from my LG-P999 using XDA App
TechnoHippie said:
See this is an example of why t-mobile sucks. They've sold phones that THEY KNOW ARE DEFECTIVE...and won't replace them. I understand it'd be stupid to replace them with another G2X - but they should a) give us our money back or b) exchange it for another phone like the sensation or mytouch4G. The fact that they don't is probably grounds for a lawsuit. If anyone is interested I'm thinking of filing one.
Click to expand...
Click to collapse
They are offering the mytouch 4g for exchange. They hard one to get them to do is the exchange to the sensation.
Sent from my LG-P999 using XDA App
Offered a g2x or sidekick. Guess I'm getting another g2x...
Sent from my LG-P999 using XDA App
PrettyPistol555 said:
Offered a g2x or sidekick. Guess I'm getting another g2x...
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
Please look at the date of the last post before reviving dead threads.
People r still having to swap out the phones, so it is still relevant.
Sent from my LG-P999 using XDA App
PrettyPistol555 said:
People r still having to swap out the phones, so it is still relevant.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
no... nobody cares... its one thing to revive on that is weeks old its another to revive one that is 6 months old...
PrettyPistol555 said:
People r still having to swap out the phones, so it is still relevant.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
Agreed.
JHaste said:
no... nobody cares... its one thing to revive on that is weeks old its another to revive one that is 6 months old...
Click to expand...
Click to collapse
You're rude all over the G2x section. Why so angry?
ZeroTNightmare said:
The screen bleed thing is a thing of the past
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
Not necessarily. If you bring up prices in asking for a replacement (i.e. I paid $180 for my G2x and Sensation is now cheaper) they'll frequently feel pressured into sending you one. My brother swapped his out for a Sensation, claimed the Sensy had overheating problems, and got a replacement MT4G Slide.
When I popped that response into the google narcissism translator, this is what it spit out: i wanted to post something that offers zero value to this thread, xda, or anyone else in this world. As a matter of fact, I wanted to post something that has zero value for a single thing on this entire earth, outside of puffing up my ego. I'm so thankful I have avenues such as the internet to sharpen and feed my narcissism. I'm so full now.. I'm so happy. I feel great. Wow, it's like a drug. I hope someone argues with my stance so I can keep getting fed....
Does the sensation make cracking sounds when you press on the screen with little effort? It is similar to the sound the back battery cover makes when it gets pressed on other devices. Just quivering if its a defect or normal. I think its the noise of the edge of the screen rubbing with the frame of the phone.
Sent from my HTC Sensation 4G using Tapatalk
There are a lot of threads about this. A lot off people are getting new covers from HTC. You can also try to put a little tape on the inside of the cover, to make.it more snug
Sent from my HTC Sensation Z710e using XDA App
so this is common and most people can hear a noise of the phones cover when the screen is pressed using about the same amount of pressure as snapping your fingers?
D200P13 said:
so this is common and most people can hear a noise of the phones cover when the screen is pressed using about the same amount of pressure as snapping your fingers?
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Click to collapse
Yeah. It's a defect with the back casing. I didn't have it for the first week or so that I owned the phone but it started appearing after that.
aNYthing24 said:
Yeah. It's a defect with the back casing. I didn't have it for the first week or so that I owned the phone but it started appearing after that.
Click to expand...
Click to collapse
What did you do after getting this issue?
Sent from my HTC Sensation Z710e using XDA App
Phily757 said:
What did you do after getting this issue?
Sent from my HTC Sensation Z710e using XDA App
Click to expand...
Click to collapse
Currently in the process of getting a warranty exchange.
aNYthing24 said:
Currently in the process of getting a warranty exchange.
Click to expand...
Click to collapse
i wonder if you will get a brand new phone or refurbished or re-certified phone? let us know please! also could you let me know what to do to get it exchanged? like to call or email? contact htc or carrier?
D200P13 said:
i wonder if you will get a brand new phone or refurbished or re-certified phone? let us know please! also could you let me know what to do to get it exchanged? like to call or email? contact htc or carrier?
Click to expand...
Click to collapse
+1
Sent from my HTC Sensation Z710e using XDA App
D200P13 said:
i wonder if you will get a brand new phone or refurbished or re-certified phone? let us know please! also could you let me know what to do to get it exchanged? like to call or email? contact htc or carrier?
Click to expand...
Click to collapse
I'm getting it next week so I'll let you know. I did my exchange through T-Mobile. I tried doing it online, but the CSR rep wasn't picking up on what I said so I just called. They handle all the stuff for me and are sending me a phone from HTC.
I got my replacement today and it was just the phone, not the back cover. Not sure if it's a refurb or a new model. I have no more creaking sounds and the screen doesn't "give" anymore either. Hope that helps.
If it makes a noise when you press "right there" then don't press right there. Never in by wildest dreams have I ever thought of returning my phone cuz it made "a noise". I'm sorry, but that's just ridiculous. You complain about sounds created from actions that aren't part of everyday use. It's like you sit and look for defects just so you have something to complain about. It's insane. I'm sorry if this comes off as rude or a rant, but it just bugs me seeing just so many useless threads like this.
Sent from my HTC Sensation 4G using XDA App
BlackElvis79 said:
If it makes a noise when you press "right there" then don't press right there. Never in by wildest dreams have I ever thought of returning my phone cuz it made "a noise". I'm sorry, but that's just ridiculous. You complain about sounds created from actions that aren't part of everyday use. It's like you sit and look for defects just so you have something to complain about. It's insane. I'm sorry if this comes off as rude or a rant, but it just bugs me seeing just so many useless threads like this.
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
If you're talking to me, it isn't the only issue I had. I had light leaking through the bottom left hand corner, the text/screen flicker issue, and the fact the battery would overheat while charging at times. I paid a premium price for the phone and I expect to get my money's worth. I don't think that's unfair.
aNYthing24 said:
If you're talking to me, it isn't the only issue I had. I had light leaking through the bottom left hand corner, the text/screen flicker issue, and the fact the battery would overheat while charging at times. I paid a premium price for the phone and I expect to get my money's worth. I don't think that's unfair.
Click to expand...
Click to collapse
I agree. i have searched and found a bunch of people that had the creaking sound when pressing on the screen. unsure why but my intention was to find out of it was common and everyone had this issue or not. i also have screen problems at times and that is when i called tmobile about it and at the end mentioned the creaking sound. the back shell is defective thats why its creaking. if i really wanted to start picking things to complain and return the device i would have done that for not having a external sd or small pointless crap like that or how the official case covers holes in the back. i also had pixalation problems on the screen. my biggest problem was just i had to press the screen a bunch of times just to get it to respond. we are paying $500+ for phones so we expect them to work!
aNYthing24 said:
If you're talking to me, it isn't the only issue I had. I had light leaking through the bottom left hand corner, the text/screen flicker issue, and the fact the battery would overheat while charging at times. I paid a premium price for the phone and I expect to get my money's worth. I don't think that's unfair.
Click to expand...
Click to collapse
Most if not all of those issues were made known in various reviews of the Sensation before it was officially released.
Sent from my Htcclay's SuperCM7 G2 using XDA App
BlackElvis79 said:
Most if not all of those issues were made known in various reviews of the Sensation before it was officially released.
Sent from my Htcclay's SuperCM7 G2 using XDA App
Click to expand...
Click to collapse
On some units, yes. But not all units have these issues. I didn't even mention the lock screen issue when half of the screen disappears or the ring isn't responsive. I wouldn't mind if I only had one of those issues, but all of them combined got to be too much.
aNYthing24 said:
On some units, yes. But not all units have these issues. I didn't even mention the lock screen issue when half of the screen disappears or the ring isn't responsive. I wouldn't mind if I only had one of those issues, but all of them combined got to be too much.
Click to expand...
Click to collapse
I see your point, but I guess what I'm trying to get at is that me personally, I read up a whole lot on every phone I get before I make that jump to buy. I have "a person" that gets the newest gadgets to me alot cheaper than retail and I still read up. So, if i was gonna pay $600 for a new device, please believe I'd have studied on it long and hard first, knowing all of the pros and cons, and weighing them out. Them making the purchase and being satisfied with what I'd bought because I made a solid decision after thoroughly researching it.
BTW, sorry to hear you got a bad one. So far, the only issue I've had with mine has been the fact that sometimes it takes 5 or 6 tries to unlock the screen cuz the icons move instead of the ring, so I can understand your frustration.
Sent from my Htcclay's SuperCM7 G2 using XDA App
Omg its not just me? Dude half my lock screen dissapears as well my only issue is this a a Software or Hardware issue?
Sent from my HTC Sensation 4G using XDA App
aNYthing24 said:
I got my replacement today and it was just the phone, not the back cover. Not sure if it's a refurb or a new model. I have no more creaking sounds and the screen doesn't "give" anymore either. Hope that helps.
Click to expand...
Click to collapse
Did it have anything about the warranty? New units have one year. Refurbs come with 90 days. So if it was a new unit, it could technically say 1 year. I dont know for sure, just guessing. How's the quality of the replacement unit? Any scratches/blemishes anywhere? Thx.
rawr4dj said:
Omg its not just me? Dude half my lock screen dissapears as well my only issue is this a a Software or Hardware issue?
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
I think it's software. I'm not having the issue on my new unit, but we'll see. It started appearing on my original after a week or so.
mike2518 said:
Did it have anything about the warranty? New units have one year. Refurbs come with 90 days. So if it was a new unit, it could technically say 1 year. I dont know for sure, just guessing. How's the quality of the replacement unit? Any scratches/blemishes anywhere? Thx.
Click to expand...
Click to collapse
No, it didn't. Not as far as I can tell.
It's not too bad. Don't see any scratches/dust/or whatever. The speaker isn't as good as my old one and the yellow tint is a bit noticeable, but there's no screen flicker. Other then that it's a pretty good phone.
Hey guys I'm looking into buying a sensation today and wanted to know what things to look for when checking the phone out. And if there is something wrong how much of a hassle is it to get a replacement?
Sent from my Nexus S using XDA App
The answer is simple. Don't go looking for anything, just get it and enjoy it. Don't believe all of the issues here as we all exaggerate. Just like any device forum people don't talk about how well there device works, but when one small thing comes up on one device out of millions people tend to freak out. The only reason people are nit-picking this device apart is because we don't have root. Without root the only thing we can do is talk about the weather, and turn specs of tiny dust into a major castrophe. My sister just got this phone last week and she loves it. She didn't say "Hey the screen is AUO and not a Sharp", she didn't say "the wifi signal drops when I bear hug it". Nope, she loves it and said it's the best phone she ever had, and I agree with her.
Don't put it under a microscope and just enjoy it. If your phone is defective you can always exchange it.
Okay thank you for the response. I will try to do that
Sent from my Nexus S using XDA App
Paging Dr B said:
Don't put it under a microscope and just enjoy it. If your phone is defective you can always exchange it.
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That's the reason why the OP is posting this thread. He/she wants to avoid the hassle of exchanging the phone after setting up and wants to check the device ASAP so he can exchange it immediately if there's a defect
There are miniscule differences between devices. Don't make too big a deal out of it. Just make sure that you are ok with anything you buy.
Sent from my HTC Sensation 4G using XDA Premium App
Can you think of any defects that are visible to the naked eye right out of the box? Dust maybe? The way I see it, if he opens the box and likes his Sensation, then let him just enjoy it. If his phone is defective he's going to find out one way or another. If he opens the box and pulls out a magnifying glass he'll find dust. If he installs the terminal emulator he's going to obsess about having a certain screen. If he pulls out a thermometer he's going to worry about heat. I'm just advising him to do what I did. There's too many people here panicking about too many little things. Every single one of my phones has had one issue or another.
Yeah once again I'm looking for anything thats actually an issue. Not a non-issue issue. Anything worth returning it from I may be buying it from an individual rather than a company so I just need to know if it is defective what are my options and such? Thanks for the input guys.
Sent from my Nexus S using XDA App
Well I switched from an iPhone 4 to the Nexus S (Nexus S is better) but I used a micro-sim adaptor but when I took it out one day it took a pin with it. I called Samsung and they said they don't do repairs like that so where in Canada can I get this repaired? I would love any advice. Thanks!
- Ryan
Same crap happened to me. But I guess I got a little lucky cuz only half of the pin broke off, the other half I just bent up so it would touch the sim when it was put in. Worked for me. Idk if yours came off completely or partially like mine did
Sent from my Nexus S using XDA App
malikadnanm said:
Same crap happened to me. But I guess I got a little lucky cuz only half of the pin broke off, the other half I just bent up so it would touch the sim when it was put in. Worked for me. Idk if yours came off completely or partially like mine did
Sent from my Nexus S using XDA App
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Well one of the pins is shorter and one is completely missing so I guess I was not as lucky as you haha. Do you think I could take it to somewhere like Best Buy and just pay to repair it? Or will I have to go to a speciality cell phone repair place?
Maybe try calling Samsung again that's f'ed up they can't repair there own product
Sent from my A500 using xda premium
BrianDigital said:
Maybe try calling Samsung again that's f'ed up they can't repair there own product
Sent from my A500 using xda premium
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The person on the phone said as long as it's not physical damage they can fix it for free... which is ridiculous if you ask me because most people on this forum could fix any non-physical damage on the Nexus.
They told me to go to Rogers for some reason to get it repaired even though I said I got the phone as a gift and it was not from Rogers. I guess I'll try calling them again to see if I can get anyone more helpful.
RBSIS said:
The person on the phone said as long as it's not physical damage they can fix it for free... which is ridiculous if you ask me because most people on this forum could fix any non-physical damage on the Nexus.
They told me to go to Rogers for some reason to get it repaired even though I said I got the phone as a gift and it was not from Rogers. I guess I'll try calling them again to see if I can get anyone more helpful.
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I'd check Craigslist, there's always shops that do these kind of fixes. There's plenty here in Philly so I'm sure there're some where u are
Sent from my Nexus S using XDA App
malikadnanm said:
I'd check Craigslist, there's always shops that do these kind of fixes. There's plenty here in Philly so I'm sure there're some where u are
Sent from my Nexus S using XDA App
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I looked and sent out a few emails, not as many shops as I would have thought. I'm going to go to Rogers tomorrow just to see if they do fix things like this. It will surprise me if they do.
RBSIS said:
I looked and sent out a few emails, not as many shops as I would have thought. I'm going to go to Rogers tomorrow just to see if they do fix things like this. It will surprise me if they do.
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Good luck man
Sent from my Nexus S using XDA App
Sorry for the bump but I still have not found a solution to this and I'm looking for any suggestions.
This is probably your best option right now:
http://forum.xda-developers.com/showthread.php?t=985733
Other than that, don't think anyone was able to find any replacement unit online.
RBSIS said:
The person on the phone said as long as it's not physical damage they can fix it for free... which is ridiculous if you ask me because most people on this forum could fix any non-physical damage on the Nexus.
They told me to go to Rogers for some reason to get it repaired even though I said I got the phone as a gift and it was not from Rogers. I guess I'll try calling them again to see if I can get anyone more helpful.
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Lol yeah non physical damage so they will hard reset your phone for free. That sucks man
Sent from my Nexus S 4G using xda premium
Well after a long time of playing with it I manage to get the phone to read my sim by putting strips of tin foil on the contacts on the sim card. Disappoints me that I have to do this though and now the phone has no resale value.
I just got mine spoiled after returning from a holiday I've tried putting the copper thing back in place and slotting it back but it doesn't work. Now i have to wait till tomorrow to call Samsung support in hope that they will fix it if i pay money because my device has no warranty because it is from Australia and i'm using it in Singapore. Will they accept it to fix it if i pay for the repair?
And can anyone who used aluminium foil or anything to make it work post photos or videos on how to do it? I have no experience in soldering and stuff (15 years old) and i dont know how much foil to put there. Please help me!
RBSIS said:
Well after a long time of playing with it I manage to get the phone to read my sim by putting strips of tin foil on the contacts on the sim card. Disappoints me that I have to do this though and now the phone has no resale value.
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Could you please post a video of how you put the strips in? or photos please. I have no idea how much to use and how to place them
yup! i agree plz post photos that we can help
I had similar problem with my Nexus S. I just went to Carphonewarehouse and told them that my sim is not being registering. They have fixed it for free but it took nearly 3 week.
Sent mine to samsung on monday 21st. he said 1-3 days so tomorrow will be the 3rd day which is the 24th. Hope i receive the call to collect it tomorrow. I miss my nexus
RBSIS said:
The person on the phone said as long as it's not physical damage they can fix it for free... which is ridiculous if you ask me because most people on this forum could fix any non-physical damage on the Nexus.
They told me to go to Rogers for some reason to get it repaired even though I said I got the phone as a gift and it was not from Rogers. I guess I'll try calling them again to see if I can get anyone more helpful.
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Your post is kind of contradictory. You say they wont fix it for free. That suggests that YES they will fix it, but not for free. Which makes total sense, since you physically broke the phone yourself. That's not covered under warranty.
But then you go on to say they told you to talk to Rogers. Your post is very confusing.
Rogers is a carrier. If you have some sort of damage plan or replacement coverage they may help you. Otherwise, at best, they're just going to send it Samsung in the first place. More likely, they won't touch it.
Your options are to try to repair it yourself, try a local shop, or try Samsung again. I seriously doubt that they wouldn't repair it, for $$$.
Or get a 3rd party warranty. Although, that would be pretty unethical and possibly illegal, filing a claim for damage that occurred before you signed up for the plan.
shockem said:
Sent mine to samsung on monday 21st. he said 1-3 days so tomorrow will be the 3rd day which is the 24th. Hope i receive the call to collect it tomorrow. I miss my nexus
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Did you get your phone repaired?
I am in the same boat buy I gave my phone to a local cell phone repair shop in toronto. its been two months and they still are looking around for the replacement part. I think i am gonna take the phone back and just try to sell it off
forpulse said:
Did you get your phone repaired?
I am in the same boat buy I gave my phone to a local cell phone repair shop in toronto. its been two months and they still are looking around for the replacement part. I think i am gonna take the phone back and just try to sell it off
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Yeap they got it repaired within a week!