Database Info

HD7 Seems to have crashed.

Battery died completely the other day. Plugged into wall charger and got the HTC splash screen, then the dialog to plug my phone into PC. After about 5 minutes, the phone restarts and does this cycle over and over, overnight actually.
It is holding a charge, will continuously restart itself and eventually die again. I replaced the battery but still the same problem occurs.
Plugged into PC, got error code C101002E in Zune, says phone cannot be started in this state, and no restore point is available on my computer.
I also tried a reset with the Vol button, but I cant even get that to work.
Also, I downloaded the Restore tool for WP7 and I cannot restore back to known working conditions.

stevew84 said:
I also tried a reset with the Vol button, but I cant even get that to work.
Click to expand...
Click to collapse
Make sure you're pressing the Power+Camera+Volume Down buttons and holding them through the splash screen.

rmcgraw said:
Make sure you're pressing the Power+Camera+Volume Down buttons and holding them through the splash screen.
Click to expand...
Click to collapse
Tried that, still nothing. Just got off the phone with HTC and they wanted to repair my phone. I'm going to go talk to T-Mobile and just get a warranty.

stevew84 said:
Tried that, still nothing. Just got off the phone with HTC and they wanted to repair my phone. I'm going to go talk to T-Mobile and just get a warranty.
Click to expand...
Click to collapse
if u can get replaced with a new HD7 will be the best.... my HD7's screen gave up on me and the proximity senser as well... will get my device on friday... fel like **** with my TP2 as cant get used to the old WM 6.5..

truffle1234 said:
if u can get replaced with a new HD7 will be the best.... my HD7's screen gave up on me and the proximity senser as well... will get my device on friday... fel like **** with my TP2 as cant get used to the old WM 6.5..
Click to expand...
Click to collapse
A new one will be at my house possibly today, for sure tomorrow. I was trying to exchange for something similar, like the MT4g, but they said no.

Finally my phone restarted..don't know what happened. But my replacement will be here later today, this one is still going back.
Everything is still on my phone, as far as games and photos and music. Getting frustrated that this is my second, will be third HD7 since January.
Tmobile said they wont let me exchange it for something similar in price, like the MT4g.

stevew84 said:
Finally my phone restarted..don't know what happened. But my replacement will be here later today, this one is still going back.
Everything is still on my phone, as far as games and photos and music. Getting frustrated that this is my second, will be third HD7 since January.
Tmobile said they wont let me exchange it for something similar in price, like the MT4g.
Click to expand...
Click to collapse
Hopefully they don't see your phone working and charge you for the replacement...

rmcgraw said:
Hopefully they don't see your phone working and charge you for the replacement...
Click to expand...
Click to collapse
Doubtful. The phone started yesterday out of the blue, I shut it off like an idiot to try and put in my original battery, second guessed myself, turned back on to the same phone to PC screen. Lasted that way from last night around 6, until about 5 minutes ago.
So when they get it, pop in a battery, almost 100% sure no chance of booting.

Phone won't turn on, can't get into Hboot

Hi,
I was just wondering if anyone can give me any pointers on what I could do.
I don't own the device since its my girlfriend's, but her phone is refusing to turn on, tried getting into the bootloader by pressing volume down and power - nothing. This happened after she left it in her locker at work with no problems and upon returning she found it like this.
Charging it up with battery plugged in does nothing, red led shows for about 5 secs then it turns green indicating the battery is charged? Tried taking the battery out and tried to power it from mains, nothing.
When I plug the phone into my computer it does show in devices and printers as a android phone so something must still be working.
Is there any way I can flash a new RUU this way or access adb? I've tried installing the drivers but when searching for devices it says not found.
She didn't let me root the phone when she first got it so it is covered under warranty, however when we phoned HTC to process a repair we told them about a screen crack which she incurred MONTHS ago, but they are now saying she has to pay for the screen to be fixed for the phone to be fixed under warranty even if we don't want it fixed? They can't even tell us how much it would cost either because they have to see it to get a quote :/
Needless to say I'm not very happy with HTC right now and not even sure if they are allowed to do this.
Is there anything I can do to see if I can sort the phone, or do we have to chalk up at least £27 for courier costs?
Cheers

cmonthegas said:
Hi,
I was just wondering if anyone can give me any pointers on what I could do.
I don't own the device since its my girlfriend's, but her phone is refusing to turn on, tried getting into the bootloader by pressing volume down and power - nothing. This happened after she left it in her locker at work with no problems and upon returning she found it like this.
Charging it up with battery plugged in does nothing, red led shows for about 5 secs then it turns green indicating the battery is charged? Tried taking the battery out and tried to power it from mains, nothing.
When I plug the phone into my computer it does show in devices and printers as a android phone so something must still be working.
Is there any way I can flash a new RUU this way or access adb? I've tried installing the drivers but when searching for devices it says not found.
She didn't let me root the phone when she first got it so it is covered under warranty, however when we phoned HTC to process a repair we told them about a screen crack which she incurred MONTHS ago, but they are now saying she has to pay for the screen to be fixed for the phone to be fixed under warranty even if we don't want it fixed? They can't even tell us how much it would cost either because they have to see it to get a quote :/
Needless to say I'm not very happy with HTC right now and not even sure if they are allowed to do this.
Is there anything I can do to see if I can sort the phone, or do we have to chalk up at least £27 for courier costs?
Cheers
Click to expand...
Click to collapse
Could you just send it and say the screen got cracked in the post
Sent from my HTC Desire S using xda app-developers app

No response.

Phone was working fine this morning, screen flashed and phone vibrated, I went to unlock it, nothing. Tried to power it on, thinking it had powered off, nothing. No response at all. I had just plugged in a MicroUSB to USB adapter with a USB flash drive plugged in when this happened.
No boot to recovery, no boot to download mode. No charging light when plugged into wall or laptop.
Any help?

If I return it to my local store, and ask for a replacement exchange, what are the chances of them finding out it's rooted? If I can't turn it on, can they?

Caustyk said:
If I return it to my local store, and ask for a replacement exchange, what are the chances of them finding out it's rooted? If I can't turn it on, can they?
Click to expand...
Click to collapse
Verizon doesnt give replacement phones in store unless its under 14 days old. You just need to call them and they will next day air a replacement. As for the phone when you plug it in does it show a led light or the battery icon on the screen? Also was the battery extremely low when it went off?

Wasn't aware of that, thanks. This was my first phone to have an issue...
When I plug it in, there is no light. No reaction of any kind. The battery was ~90%, I had taken it off the charger and made a call or two.
P.S. Any chance a USB Jig would be able to get my phone into download mode? Once there, I would have no problem getting to stock and starting from scratch...

Caustyk said:
Wasn't aware of that, thanks. This was my first phone to have an issue...
When I plug it in, there is no light. No reaction of any kind. The battery was ~90%, I had taken it off the charger and made a call or two.
P.S. Any chance a USB Jig would be able to get my phone into download mode? Once there, I would have no problem getting to stock and starting from scratch...
Click to expand...
Click to collapse
What recovery do you use?
Sent from my SCH-I535 using Tapatalk 2

TWRP, but I can't get it to boot at all.

does it vibrate?
Last resort would be something called heimdall or something like that. I don't know if it will work but supposedly on older samsung phones it is the ultimate last resort even when odin doesn't work. Just google it and try to find some info.

Doesn't vibrate. Isn't heimdall for Mac?

Just downloaded and ran Heimdall, no recognition of my phone with stock cord or after market cord.
Edit: I guess at this point I just want to make know if there is any way for Verizon to find out my phone is rooted, and the exact process of getting it replaced?

Heimdall wont do anything for you since it connects to the phone the same way odin does, and you still have to be in download mode. If it doesnt vibrate or react in anyway when pluggin it in then its safe to say its dead. You should be safe switching it out as a dead phone with verizon too. You should call them early in the day so the phone will get sent out that day too, if they dont offer to next day air it then tell them you need the phone asap and they will free of charge (you may just need to tell them you need it and you lost all ur data, ect and they will help you out). Sometimes they will say you will receive it in 2-3 days free of charge, which is unacceptable.

Alright, I'm guessing I just ship mine back to them in the same box or...?
Thanks for the help, too.

Caustyk said:
Alright, I'm guessing I just ship mine back to them in the same box or...?
Thanks for the help, too.
Click to expand...
Click to collapse
Ya you will get a replacement phone with no back cover, you keep your sim card and back cover. There will be a shipping label for the return shipping which you can either drop off at a fedex or usps location. You have 5 days to return the bad phone from the day you get the replacement. They will explain everything to you on the phone.

Alright, so I'm really nervous about making this call. If I send it in, and they get it working enough to run their tests, and it comes up rooted, I don't have the money to pay for the phone at full retail price. Does anyone have any suggestions as to what I should do? I know a lot of people brick their phones by misfollowing instructions, or flashing things they shouldn't be, but I did neither of which. The phone just shut down, and won't turn back on.
Sending the phone to a 3rd party service is also not possible for me, at this time.
Edit: Just found this thread (http://forum.xda-developers.com/showthread.php?t=1981582), which sounds almost exactly like what happened to mine. So I guess my chances should be good of getting a replacement, without any troubles. I tried to find other threads involving people who sent in bricked phone to find their experiences, but I didn't know quite what to search for..

[Q] Phone Not Opening (What Happened?)

i just got at&t sgs2 skyrocket phone 4 days ago online, from someone i dont know,... for 3 days it worked, camera works, wifi works, i downloaded like 5 games already from google play.
then after 3 days, i restarted it, then it didnt turn ON, there was nothing. i didnt root or installed any kind of 3rd party software.
before my phone was screwed. i tried to update it via Kies, kies was always saying "the phone is not supported"
- i tried to remove battery and plug in back, no change, not working.
- i connected the charging cable, still, there is nothing in the screen, NOT EVEN CHARGING ICON.
- there is no vibration or light at all.
so do you guys think that the guy, from i bought the phone, installed a custom software in it?
and if you pls post a solution, that would be helpful.
i cant find usb jig in stores here, do i have to buy it online only? no other option?

3 day curse?
Haha I guess Ursula ( the witch) put a 3 day curse on you phone, that if you don't educate yourself by the dawn of the third day ... your phone will forever become a crippled rabbit. So a USB Jig is helpful and it puts your phone into the download mode, but have you already tried putting your phone into the download mode? (pull the battery, put it back in without turning the phone on yet, WHILE holding the 2 up+down volume keys plug the usb cable into the computer and keep holding those 2 buttons)
Have the proper Drivers installed, have Odin and stock ROM ready to go.
If you after you reading this you feel like WTF is this guy talking about, it means you need to go read Vincom's thread and see what other did.
Search and educate yourself knowing that if you do something to your phone by trial/error, there is always that one error that sets you so far back you wish you took the time to make sense out of things.
After you do your research ask questions like" this is my problem, this is what I based on my research think I should do, what do you guys think?"
Cheers,

Wtf? But you're on the right track.
OP, look for vincom's stickies in the development forum. Read them carefully.

Commodore 64 said:
but have you already tried putting your phone into the download mode? (pull the battery, put it back in without turning the phone on yet, WHILE holding the 2 up+down volume keys plug the usb cable into the computer and keep holding those 2 buttons)
yes, no luck, nothing coming up
Have the proper Drivers installed, have Odin and stock ROM ready to go.
drivers? u mean the usb drivers?
If you after you reading this you feel like WTF is this guy talking about, it means you need to go read Vincom's thread and see what other did.
exactly, i dont know the **** u are talking about, i should educate myself first. :laugh:
Click to expand...
Click to collapse
..

hell911 said:
..
Click to expand...
Click to collapse
Oh boy! I've had one of those. If you can't get it into download mode (volup+down and then plug in the usb), then you might try a jig from ebay for like $2 or so. That puts it in download mode as well.
Other than that it might be an emmc failure ( the memory chip/internal SD or equivalent to your computer's hard drive/ssd), which again the guys that perform a JTAG repair will be able to diagnose that and offer you some repair options.
Check your messages I'm gonna send you a link ... this guy Josh from MobileTechVideos help me get mine fixed.
Good Luck,

if your battery is charged, it is charged right, and you get no signs of life when depressing power button even w/the cable plugged in(even try keeping the power button depressed for more than 10 sec's) then its either hardbricked or hardware failure, you need to get it professionally fixed.
even with no battery installed but w/the cable plugged in you should get a vibration every few seconds

yep, no vibration at all even with cable plugged in.
now im 99% sure its hard bricked
but my question remains:
it was working fine for 3 days, i installed some games from google play, then i sleep, then i woke up, it wont turn ON, how come?
i didnt installed any custom software in it.

Yes my wife's i777 galaxy s ii did the exact same thing. Gone all of a sudden without any prior notice.
Turned out it was an emmc failure, but rule out all the other odds first.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app

hell911 said:
yep, no vibration at all even with cable plugged in.
now im 99% sure its hard bricked
but my question remains:
it was working fine for 3 days, i installed some games from google play, then i sleep, then i woke up, it wont turn ON, how come?
i didnt installed any custom software in it.
Click to expand...
Click to collapse
to op, post ur questions here.
where did u buy the phone, was it ebay, if yes see if the buyer will take it back or file a complaint with ebay, if not resolved try mobiltechvideo.
please no more pm's

^
sry. i bought it from kijiji
there is also someone in kijiji offereing jtag service for $20 or i think $30.

vincom said:
to op, post ur questions here.
where did u buy the phone, was it ebay, if yes see if the buyer will take it back or file a complaint with ebay, if not resolved try mobiltechvideo.
please no more pm's
Click to expand...
Click to collapse
You too on the pm 's. Persistent bugger lol.

To OP:
Please no more PM's. You have all the information you need to make up your mind. This is no longer an issue for the xda or development or troubleshooting.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app

[Q] Need clarifications regarding RMA

I have a nexus 5 32gb black.I was running on latest omni rom and elementalx kernel.Yesterday night i saw an update for faux kernel and so i downloaded it.Before flashing i made a nandroid backup(system,data,boot and efs) ,wiped cache and dalvik cache,flashed the kernel,restarted my phone and I went to sleep. I didnt actually see if it turned on at that time. Now in the morning when i tried to use the phone it was off and when i tried to turn it on its not turning on. I tried charging but the LED light is not glowing. I also tried to restart by holding power button and both the volume buttons for 20seconds. Still no use
Here is more information on my problem
http://forum.xda-developers.com/showpost.php?p=51379115&postcount=3644
and
post 4379 ownwards from
http://forum.xda-developers.com/showthread.php?t=2496506&page=438
So i contacted google and they said if it doesnt turn on they will replace it for free.But since i am now in India they said i would have to get it to states and i have 11 months since i bought the phone to do it. So i will be sending it this weekend. My doubt is how does RMA process work. This is what i understood
1.You contact google RMA team and they send u a link to buy new phone
2.You buy a new phone and they will take back the old phone.
3.Once they verified the phone comes under warranty they will release the money they held in ur card to buy the new phone
Now here are my doubts:
1.What does 'comes under warranty' include.My phone looks brand new. No damage outside.Its only a month old
2.If they manage to turn it on then will they take the money for the phone they send me. Will i end up buying a new phone? or would they just send the old phone back?
3.Will the shipping of old phone be handled by them?
4.Should i ship the old phone first to get the new phone?
5.How much time does it take for the whole process?
6.Am i allowed only to buy the same model or can i order the red one?
7.Can the original buyer only apply for RMA or anyone with the full box set can?
8.Is the bill required?I only have the box and all the accessories
9.Anything else i should be knowing before doing it?
Thanks in advance

Connect your phone to the pc and see what error it shows.
As per the RMA process I bought my device from Indian play store and know about their process but its differenent from that of the states.
I have a general Idea about how it works in the US but it will be better if someone from there only could explain you further.
.
Anyways if your phone is not gettimg on they would also not be able to detect what happened with it.

varuntis1993 said:
Connect your phone to the pc and see what error it shows.
As per the RMA process I bought my device from Indian play store and know about their process but its differenent from that of the states.
I have a general Idea about how it works in the US but it will be better if someone from there only could explain you further.
.
Anyways if your phone is not gettimg on they would also not be able to detect what happened with it.
Click to expand...
Click to collapse
I tried conntecting it to PC but there is no change.Its not even getting detecting in any of the laptops. Ill try using wug's toolkit today.Day after im sending it to US

aswinrulez said:
I tried conntecting it to PC but there is no change.Its not even getting detecting in any of the laptops. Ill try using wug's toolkit today.Day after im sending it to US
Click to expand...
Click to collapse
Connect it to the pc, keep pressing the power button and then go to the device manager on the pc and see what it shows.
Do you get a notification sound on pc when u connect phone to PC.
looks like a hard brick in ur case but this thing will confirm it.

varuntis1993 said:
Connect it to the pc, keep pressing the power button and then go to the device manager on the pc and see what it shows.
Do you get a notification sound on pc when u connect phone to PC.
looks like a hard brick in ur case but this thing will confirm it.
Click to expand...
Click to collapse
I already tried it.Holding power button..holding vol- and power button, vol+ and power button vol+and vol- with power button with phone connected to PC..without connected..still no change and pc never made any sound