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Welp,
There's no doubt in my mind that my Galaxy S3 just hard bricked
Looking for some advice on what to do.
I've had the phone for 20 days, I've been running Beans Custom Stock ROM Build 10 for over a week I think?
And this is how it happened:
I started sending a few texts to one of my brothers, with "Go SMS" , and my phone around the time I hit send decided to switch to 4G (which it hardly does because it's only 1-2 bars where I am) , I then went into the basement and my phone then went to show 0 bars of 4G, then looked like it was going to switch to 3G but then the SMS application hung. I tried closing it, but it wouldn't, so I held down the power button and as the boot menu was coming up, that hung, so I pulled down the notifications bar and tried shutting off data, but then that hung. So, I had no choice but to pull the battery.
I left the battery out for a little while and then put it back in. Held the power button, and the device hung on the "Samsung Galaxy S III" first boot screen. I pulled the battery again and waited for a really long while and took my Micro SDXC out.
Tried to boot but power button does nothing. There's no signs off life!
Plugging it into a wall charger does nothing and I'm sure there's still charge in the battery because when it died it was around 20-30%.
Only sign of life I can get is when I plug it into my PC and then put the battery in. THE RED LIGHT TURNS ON.
:crying:
I have no idea what caused this, and I have no idea what to do!
Will Verizon cover this since it bricked without question and it's been under 30 days?
Or maybe Samsung will cover it?
Or because I rooted, I pretty much screwed myself?
I've never had anything like this happen before so I'm stumped...................HELP!!!!!!!!!!! I used to love my S III but now it's just a really nice paperweight.............. :crying:
I guess this is an option also: http://mobiletechvideos.mybigcommerce.com/samsung-galaxy-s-iii-jtag-brick-repair/
mcappleman said:
Welp,
There's no doubt in my mind that my Galaxy S3 just hard bricked
Looking for some advice on what to do.
I've had the phone for 20 days, I've been running Beans Custom Stock ROM Build 10 for over a week I think?
And this is how it happened:
I started sending a few texts to one of my brothers, with "Go SMS" , and my phone around the time I hit send decided to switch to 4G (which it hardly does because it's only 1-2 bars where I am) , I then went into the basement and my phone then went to show 0 bars of 4G, then looked like it was going to switch to 3G but then the SMS application hung. I tried closing it, but it wouldn't, so I held down the power button and as the boot menu was coming up, that hung, so I pulled down the notifications bar and tried shutting off data, but then that hung. So, I had no choice but to pull the battery.
I left the battery out for a little while and then put it back in. Held the power button, and the device hung on the "Samsung Galaxy S III" first boot screen. I pulled the battery again and waited for a really long while and took my Micro SDXC out.
Tried to boot but power button does nothing. There's no signs off life!
Plugging it into a wall charger does nothing and I'm sure there's still charge in the battery because when it died it was around 20-30%.
Only sign of life I can get is when I plug it into my PC and then put the battery in. THE RED LIGHT TURNS ON.
:crying:
I have no idea what caused this, and I have no idea what to do!
Will Verizon cover this since it bricked without question and it's been under 30 days?
Or maybe Samsung will cover it?
Or because I rooted, I pretty much screwed myself?
I've never had anything like this happen before so I'm stumped...................HELP!!!!!!!!!!! I used to love my S III but now it's just a really nice paperweight.............. :crying:
Click to expand...
Click to collapse
Call verizon and they will send you an replacement. If its thats far gone theres no way they can check to see if its been modded.
Me too!!!!
Message removed
This happened to me after having mine for 3 days, i got mine replaced without a problem and i was rooted, cm10 custom kernel everything
fr8cture said:
This happened to me after having mine for 3 days, i got mine replaced without a problem and i was rooted, cm10 custom kernel everything
Click to expand...
Click to collapse
But I've had it for 20 days now and their website says they don't allow returns or replacements after 14 days. Or is this different because it randomly died?
Also. I don't get insurance on my phones because they always would charge me $10 or more a month and then when the phone died they would charge half the cost of the phone just to get it replaced!
Honestly I think I may just send it to MobileTechVideos.........
Unless I still have a chance with Verizon. Hard decision............
I'm pretty sure the 14 day timeframe is for refunds on the purchase. Most electronics have some sort of manufacturer's warranty.
Have you tried to get it into download mode? volume down, then home, then power, Hold them all together until it boots into download mode? Do this while plugged in maybe?
samsung s 3
Take it to att ive done it a few times call cuctomer service tell them your on warranty hopefullt you bought this new from them they then will send you to repair center no one will no difference tell them it just crashed this doesnt seem like a rom problem its manufacture
email or text me [email protected] or 5105086739
cmars said:
Take it to att ive done it a few times call cuctomer service tell them your on warranty hopefullt you bought this new from them they then will send you to repair center no one will no difference tell them it just crashed this doesnt seem like a rom problem its manufacture
email or text me [email protected] or 5105086739
Click to expand...
Click to collapse
You really give your phone number out to strangers like that?
Sent from my SCH-I535 using Tapatalk 2
cmars said:
Take it to att ive done it a few times call cuctomer service tell them your on warranty hopefullt you bought this new from them they then will send you to repair center no one will no difference tell them it just crashed this doesnt seem like a rom problem its manufacture
email or text me [email protected] or 5105086739
Click to expand...
Click to collapse
Haha. Thanks!
Well, I ended up making a Google Voice account since my phone is dead and I called Verizon customer service. The first lady started having me go through the usual checklist like most companies do, I very nicely let her know that I've tried it all and I indeed know it's dead without explanation. She then sent me to someone higher up, we talked very briefly and she said it's covered under the manufacturer warranty, they're sending me a replacement for free. Only thing I paid for was a $12 upgrade to 1-day shipping!
I seriously was freaked out that I wasn't going to be able to get this replaced. Thankfully I can!
So, I guess, some advice to people that have hard bricked Galaxy S IIIs, CALL VERIZON BEFORE ANYTHING ELSE!
Thanks for the suggestions and help guys!
It's crazy how deep the brick went, the phone wouldn't even charge! Maybe I got a lemon? I hadn't even dropped or scratched it and I had 0 problems with unlocking/rooting it. I swear it was it hanging on trying to switch from 4G to 3G that killed it. Either way, stress is gone! phew! :fingers-crossed:
mcappleman said:
Haha. Thanks!
Well, I ended up making a Google Voice account since my phone is dead and I called Verizon customer service. The first lady started having me go through the usual checklist like most companies do, I very nicely let her know that I've tried it all and I indeed know it's dead without explanation. She then sent me to someone higher up, we talked very briefly and she said it's covered under the manufacturer warranty, they're sending me a replacement for free. Only thing I paid for was a $12 upgrade to 1-day shipping!
I seriously was freaked out that I wasn't going to be able to get this replaced. Thankfully I can!
So, I guess, some advice to people that have hard bricked Galaxy S IIIs, CALL VERIZON BEFORE ANYTHING ELSE!
Thanks for the suggestions and help guys!
It's crazy how deep the brick went, the phone wouldn't even charge! Maybe I got a lemon? I hadn't even dropped or scratched it and I had 0 problems with unlocking/rooting it. I swear it was it hanging on trying to switch from 4G to 3G that killed it. Either way, stress is gone! phew! :fingers-crossed:
Click to expand...
Click to collapse
So i didn't see it, but did you even try to get it into download mode?
Sent from my Synergized vzw S3!
silver04v said:
So i didn't see it, but did you even try to get it into download mode?
Sent from my Synergized vzw S3!
Click to expand...
Click to collapse
It's hard bricked. Will not charge, no booting, and download or recovery mode won't work. Will not show any indication of life except for plugging it into a power source without the battery and then putting the battery in. If the red light comes on when you do that, it means it's hard bricked? Correct me if I'm wrong?
mcappleman said:
It's hard bricked. Will not charge, no booting, and download or recovery mode won't work. Will not show any indication of life except for plugging it into a power source without the battery and then putting the battery in. If the red light comes on when you do that, it means it's hard bricked? Correct me if I'm wrong?
Click to expand...
Click to collapse
If you can't get into download mode then yea, most likely I guess or the battery died. I just didn't see that you said you tried to get into download mode.
Sent from my Synergized vzw S3!
Glad you got this fixed! Also i think its a 30 day replacement or swap for another phone if you don't like it. Thats what i was told when i got mine.
Once, i was halfway using whatsapp then phone turned off automatically, when I turn it back on i was able to boot up past the bootscreen until i got this: Refer to Picture 003.jpg
Then I did a complete reset via CWM. I even installed CNA 3.6.6 (I was using 3.5.0 before this)
Still no avail, do I've decided to flash back to 4.0.4 to see whether things are working out or not.
I did it via fastboot.
Same thing.
What could be the problem?
Do take note that even though in the picture I'm booting it up in safe mode but still no avail for normal mode.
And, when I'm charging my phone with the power switched off I'm getting this: Refer to Picture 004.jpg
Supposedly it's a battery icon that indicates charging activity but I'm getting a battery icon with (blinking) exclamation mark.
What's wrong?
Try a new battery
Sent from my Nexus S using xda premium
jayjay3333 said:
Try a new battery
Sent from my Nexus S using xda premium
Click to expand...
Click to collapse
Gonna try it soon as soon as my friend is with me. Anyways, the picture I've attached shows the shutting down popup.
When it first occured(and for the next few times)it's without the popup and i can't even pull down my notifications window. BUT the 4 buttons worked. they responded by vibrating.
zennasyndroxx said:
Gonna try it soon as soon as my friend is with me. Anyways, the picture I've attached shows the shutting down popup.
When it first occured(and for the next few times)it's without the popup and i can't even pull down my notifications window. BUT the 4 buttons worked. they responded by vibrating.
Click to expand...
Click to collapse
its a battery issue for sure
or maybe your usb is broken, but i dont think so
Cascabreu said:
its a battery issue for sure
or maybe your usb is broken, but i dont think so
Click to expand...
Click to collapse
warning! TL; DR post about what happened to my phone.
I've left my phone (accidentally) under heavy rain for almost an hour.
By the time I got my phone back it's still working, but with a (kinda) faulty loudspeaker.
Others went a-okay.
I turned off and let it stay put for everything inside to dry up then charge. Realized that I can't charge at all. I can't even connect to computer or whatnot. So I brought it to a service center. They told me it's mobo issue and I've decided not to fix it (cause my warranty's over)
That day when I brought it back from service center, miraculously I can charge my phone! was happy at first then I kept on charging. Then story continues as first post.
same thing here!
zennasyndroxx said:
warning! TL; DR post about what happened to my phone.
I've left my phone (accidentally) under heavy rain for almost an hour.
By the time I got my phone back it's still working, but with a (kinda) faulty loudspeaker.
Others went a-okay.
I turned off and let it stay put for everything inside to dry up then charge. Realized that I can't charge at all. I can't even connect to computer or whatnot. So I brought it to a service center. They told me it's mobo issue and I've decided not to fix it (cause my warranty's over)
That day when I brought it back from service center, miraculously I can charge my phone! was happy at first then I kept on charging. Then story continues as first post.
Click to expand...
Click to collapse
i bought my nexus from a man for 25$ because it wasnt able to charge and when u turned it on it just went stuck on the motion starting picture.
so i went to a technician and he told me to buy the usb port , i found the original port for nexus s on ebay, so he fixed it...
since then i am able to charge it (with a exclamation sign if its off) and i have even intalled every rom i have found here, via odin/fastboot/CWM, etc. but nothing... so it keeps on stucked on the starting picture, sometimes just SOMETIMES it went up like yours, *going up and saying/showing Android System icon, batterymetter on the upper part of the screen, middle screen; saying power off, shutting down, after some secs, vibrates and goes OFF.
only with slimbeam i got that behavior always turn it on.
p.s. the USB port was unable because phone have been wet (from the other owner hands)...
one thing, make sure the battery contact points are clean i know its dumb but it could help
Still the same.
qaz2453 said:
one thing, make sure the battery contact points are clean i know its dumb but it could help
Click to expand...
Click to collapse
Still the same thing. Then I left my phone unattended for a day.
It's back up and running after I turned it back on.
Then the same thing happened again. But I just left my phone idle.
Man what's wrong
dude, tell me something...
zennasyndroxx said:
Still the same thing. Then I left my phone unattended for a day.
It's back up and running after I turned it back on.
Then the same thing happened again. But I just left my phone idle.
Man what's wrong
Click to expand...
Click to collapse
man, anything new?
i would like to know how to install EVERYSINGLE THING on the nexus s, i mean like a stock boot or fastboot, or a new BIOS..
help me over here ! please. i would be pleased,
Nexus S i9023 Android 4.1.2 Update
Yesterday i got OTA update 4.1.2 in my Nexus S i9023 in India. But after restarting the system for installation for some reason the update was not done. After hard booting the device when it logs on, it was showing 4.1.1. But when i am checking whether any system update is there, it is showing no update. How to get it again ????
As per title, I was using my stock G Flex 2 to browse the internet and had it plugged in the charger and without even a warning, the display shut off and the phone ceased to be responsive. It didn't power off or anything, just died instantaneously and I can't turn it on again no matter how long I press the power button or leave the charger in.
I tried opening the back cover and disconnecting the battery, and reconnecting it but nothing changed.
What does this mean for me? The phone is over a year old already and as such, no warranty is left. It's really disappointing LG would release a phone that dies less than 2 years in use. My previous LG device, an Optimus G, also suddenly died and became a paper weight after the first year. I feel like an idiot buying this phone now.:crying::crying:
did you changed motherboard all that time you have the phone if not thats the problem because if you bought first parts of lg g flex 2 that will happen what varriant you have
nikolas60 said:
did you changed motherboard all that time you have the phone if not thats the problem because if you bought first parts of lg g flex 2 that will happen what varriant you have
Click to expand...
Click to collapse
No I have never messed with any of the internal components before. It is stock H959 model.
So what does this mean? The phone is gone??
can you go into download mode
it happen same as you. check if you can go into download mode.
shoutingtech said:
it happen same as you. check if you can go into download mode.
Click to expand...
Click to collapse
Hi, I tried download mode but nothing happened. Press and hold Volume UP and connect USB to PC method.
So I guess my phone is useless now. How did your phone end up as?
That happened to mine too.
H950, flashed with 5.1.1 PR and rooted.
Was using it normally, 70% battery. Suddenly died. Got me scared, thought it had fried or something. The screen kept warm in the upper part, but no response at all.
When I arrived home, around 1 hour later, decided to mess around. Lg Pc Suite didnt recognize it, neither did the computer.
It was dead.
Then, being a bit stubborn, I decided to press both Power and Volume Down (or UP, I dont remember) buttons for a long time. After maybe 40 seconds of pressing the phone came back to life and never had problem with it since.
Danielgomes08 said:
That happened to mine too.
H950, flashed with 5.1.1 PR and rooted.
Was using it normally, 70% battery. Suddenly died. Got me scared, thought it had fried or something. The screen kept warm in the upper part, but no response at all.
When I arrived home, around 1 hour later, decided to mess around. Lg Pc Suite didnt recognize it, neither did the computer.
It was dead.
Then, being a bit stubborn, I decided to press both Power and Volume Down (or UP, I dont remember) buttons for a long time. After maybe 40 seconds of pressing the phone came back to life and never had problem with it since.
Click to expand...
Click to collapse
I tried holding the buttons down in all different combinations for over 1 minute, but nothing happens. I even tried removing the battery and just using the charger to turn on the phone, also nothing happened.
So at this stage, I'm guessing most likely the hardware has failed, maybe the CPU or the motherboard or something. Because it died so suddenly, like a TV when you pull the power plug. Overheating perhaps?
plugin in it to charger?
kakamotion said:
Hi, I tried download mode but nothing happened. Press and hold Volume UP and connect USB to PC method.
So I guess my phone is useless now. How did your phone end up as?
Click to expand...
Click to collapse
anything happen when you plugin in it to charger?
mine still happens but minimized now, it happens like once or twice a day.
Just had the exact same thing happen to my H955, tried all the steps above but it's still not turning on
Nadz156 said:
Just had the exact same thing happen to my H955, tried all the steps above but it's still not turning on
Click to expand...
Click to collapse
It's been three days and my phone still wont' turn on, react to charging or USB connection. For me, its probably garbage already...good luck for you though.
kakamotion said:
It's been three days and my phone still wont' turn on, react to charging or USB connection. For me, its probably garbage already...good luck for you though.
Click to expand...
Click to collapse
I can get the red notification light to come on for a few seconds but it dies after that so there must be some form of life still within it.
me i changed motherboard for free with waranty same happen
nikolas60 said:
me i changed motherboard for free with waranty same happen
Click to expand...
Click to collapse
Just put in a warranty repair request, do you remember what the procedure was like?
Nadz156 said:
Just put in a warranty repair request, do you remember what the procedure was like?
Click to expand...
Click to collapse
you just go to the store with the warranty invoice paper you got from the store you bought it
My phone is out of warranty, and where I am located, I can't find motherboards at a reasonable price.
Can anyone please mail me their extra motherboards, even its damaged, for a small fee?
EDIT: I'm in Malaysia
nikolas60 said:
you just go to the store with the warranty invoice paper you got from the store you bought it
Click to expand...
Click to collapse
I got mine from Amazon and I'm from the UK so LG have no authorised service centres here according to their website, says they'll repair it onsite but I've had no contact from them so far.
there is man in uk of course
So after playing around with it for a while, I managed to bring the 0% battery screen up (with a yellow triangle) and left it to slow charge via my laptop. After 20 minutes or so it started booting up as normal and I reached the lock screen which said it was at 5% and charging. However a few seconds later it just cut out and is back to being a brick, I'm guessing the motherboard is the problem?
Mine Too
Mine G Flex 2 (H950) died while i was using it about 2 months ago .Till now no signs of life ....
Tried to charge it ,removed battery and reinserted ,but no use,it won't show any sign of life ...Does not show up on PC when connected with a cable ....:crying::crying:
i had just replaced my battery 2 months ago before this problem ...Seems like i wasted a lot of money on this device .....No warranty more than 1 year since i got it .....I think its some motherboard problem .....
Mine used to overheat as soon as it was booted up ..
Any one knows any cause/solution for it ???
This phone is really faulty. Last month i suffered bootloop so i sent it to repair. It lasted 1 month and now its broken again, after few minutes it self-restarts because it suddenly stops reading SIM card. And its not really faulty SIM card,because it works in my second phone perfectly.
I was just using it normally today,
The battery was down to some 23%, charged it a bit to aprox 40%
then suddenly every locked up, and it went dim, and then dead
I plugged it into the Quick charger (original HTC factory and original cable), and it's still unresponsive.
it was rooted and running Viper ROM 1.4
Currently it's cold as ice, normally while charging it should be Warm.
Tried the Button Down + Power Button for 15 sec, many times unsuccessfully.
Normally that will bring it back from whatever lock up, but this time nothing, totally unresponsive.
AllGamer said:
I was just using it normally today,
The battery was down to some 23%, charged it a bit to aprox 40%
then suddenly every locked up, and it went dim, and then dead
I plugged it into the Quick charger (original HTC factory and original cable), and it's still unresponsive.
it was rooted and running Viper ROM 1.4
Currently it's cold as ice, normally while charging it should be Warm.
Tried the Button Down + Power Button for 15 sec, many times unsuccessfully.
Normally that will bring it back from whatever lock up, but this time nothing, totally unresponsive.
Click to expand...
Click to collapse
Did you update to Viper ROM 1.6 and have you tried booting into Download Mode?
8bitbang said:
Did you update to Viper ROM 1.6 and have you tried booting into Download Mode?
Click to expand...
Click to collapse
it wont even turn on.
I was with HTC tech support for the past hour, and we tried everything.
so, now it's going straight for warranty
it wont charge, it wont turn on, it doesn't accept any of the known keys combinations to get it into the download mode.
the weird thing is that everything was working just fine and normal, until moments before I left office.
it was hard to turn on, so i though oh no problem, I'll just restart it.
Restart it went, it came back, but then shortly later it went again into that annoying deep sleep mode, and was able to bring it back on, once more
but by the time I walked from the office to the car, the phone turned off again, and it remained dead since then.
apparently it's a "Known Issue" since it's in the most asked FAQ list in HTC support help page.
hmm... funny they just hid that FAQ, and replaced it with http://www.htc.com/ca/contact/produ...ent=GUID-780CE6E8-1156-4527-8980-445582D60A70
there was another similar one, but it was specific to some power issues, similar to this one http://www.htc.com/ca/contact/produ...ent=GUID-599060AE-0591-4FA1-B77F-C6A635196E49
AllGamer said:
it wont even turn on.
I was with HTC tech support for the past hour, and we tried everything.
so, now it's going straight for warranty
it wont charge, it wont turn on, it doesn't accept any of the known keys combinations to get it into the download mode.
the weird thing is that everything was working just fine and normal, until moments before I left office.
it was hard to turn on, so i though oh no problem, I'll just restart it.
Restart it went, it came back, but then shortly later it went again into that annoying deep sleep mode, and was able to bring it back on, once more
but by the time I walked from the office to the car, the phone turned off again, and it remained dead since then.
apparently it's a "Known Issue" since it's in the most asked FAQ list in HTC support help page.
hmm... funny they just hid that FAQ, and replaced it with http://www.htc.com/ca/contact/produ...ent=GUID-780CE6E8-1156-4527-8980-445582D60A70
there was another similar one, but it was specific to some power issues, similar to this one http://www.htc.com/ca/contact/produ...ent=GUID-599060AE-0591-4FA1-B77F-C6A635196E49
Click to expand...
Click to collapse
It does sounds like a hardware problem. I hope they send a replacement phone soon.
ShyamSasi said:
It does sounds like a hardware problem. I hope they send a replacement phone soon.
Click to expand...
Click to collapse
That's the thing that sucks
it's already after 30 days, so they can't do a straight swap
that means i'll need to mail it in for warranty repair, which takes several weeks, plus the shipping back and forth that's at least 6 to 8 weeks down time
AllGamer said:
That's the thing that sucks
it's already after 30 days, so they can't do a straight swap
that means i'll need to mail it in for warranty repair, which takes several weeks, plus the shipping back and forth that's at least 6 to 8 weeks down time
Click to expand...
Click to collapse
It has been 6.5 weeks for me. Had to send it in two weeks after receiving it with a different problem. Repair actually took 2.5 weeks, while the spare parts sent right from Taiwan needed 4.5 weeks to arrive in Europe.
Return period in Germany is only 14 days so I had to take the warranty repair as well.
Sent from my HTC U11 using XDA Labs
5m4r7ph0n36uru said:
It has been 6.5 weeks for me. Had to send it in two weeks after receiving it with a different problem. Repair actually took 2.5 weeks, while the spare parts sent right from Taiwan needed 4.5 weeks to arrive in Europe.
Return period in Germany is only 14 days so I had to take the warranty repair as well.
Sent from my HTC U11 using XDA Labs
Click to expand...
Click to collapse
where you have bought ?
andrea1493 said:
where you have bought ?
Click to expand...
Click to collapse
o2 Germany. Repair center is in Poland.
Sent from my HTC U11 using XDA Labs
AllGamer said:
That's the thing that sucks
it's already after 30 days, so they can't do a straight swap
that means i'll need to mail it in for warranty repair, which takes several weeks, plus the shipping back and forth that's at least 6 to 8 weeks down time
Click to expand...
Click to collapse
I think if you make enough noise at the support or escalate it maybe through Social media, then they might send you a replacement device instead of a repair. Sometimes these support centers would have escalation processes in place for such situations but won't really honor it until the customer start making noise. Especially HTC would try and minimize bad PR.
Yesterday the same happend to me.
I had the feeling that the battery connector wasn't properly connected/disconnected, so I searched for a picture to see if by pushing on the back of my device i could reconnect the battery connector (see this pic and this pic). Luckily this worked for me so now i can backup my data and exchange it (also luckily, im still within the voluntary 14 day returning period of my provider).
Hope this helps someone else too.
Mine is gone 2 days ago too.
When I woke up in the morning, I saw it's still on the charger, but soon I found the device is gone and I checked some log (I have configured Syncthing to do some backup to my PC, unfortunately, I only paired the device but no task is configured yet.) and found the device is just gone around I woke up.
Tried all combinations including vol+ & vol- & PWR for 30secs~2mins, none of them work. Pressing around battery connector doesn't work still.
Its cold as a brick. No response when I plug it to my MacBookAir, but shown as an unknown device on my Windows7 Desktop.
Now I'm waiting for it self recovery since I still not backed up my internal storage yet, and my data won't be guarantee if I send it back to HTC.
No solution yet. Just an echo for the topic.
A small update.
So, after I sent it in for Repair... damn HTC finally fixed the phone and send it back to me after 6 months.
The worst experience ever.
I got the same issue as well. My phone just went dead on me today. It does response to anything at all. May I know from those who experienced before what is the cause of the problem? What did the service center do to help out?
Happened to me today. After having it 5 months,warranty exchange.
Mine HTC U 11 turned off since 23-01-2019. Not charging . not turning. Nothing is working. I am from India. I could not find any authorized service center for HTC here too. .
What to do now.
Please suggest me what to. If any one can.
Mail : [email protected]
So I was able to get my hands on a new 8gb/512gb matte black version of this. Was setting up the phone, updated to Android 10 first before transfering sms, call logs and updating apps. Went to turn off the phone to insert my SIM card and now the phone won't turn on. It vibrates every time I press the power button but then nothing. Currently it's connected to the supplied charger with the LED light lit red. It was already charging while I was using it, had about 70% battery before I switched it off. I've tried volume down + power button for 10 seconds, LED light turns off and it vibrates, and it keeps vibrating every 10 seconds when it's connected to the charger (doesn't keep vibrating when it's not connected). Can feel the area between the fingerprint reader and camera pretty hot during this. Volume up + power doesn't work either. Any ideas?
Try pressing and holding all three.
Power + vol up + vol down. Should force a reboot.
isthisadagger said:
Try pressing and holding all three.
Power + vol up + vol down. Should force a reboot.
Click to expand...
Click to collapse
No response. Not even a vibrate.
That is unfortunate. I had this multiple times. Black screen but phone was on. Just did not react to power button or screen did not turn on. The button combo helped.
Only other idea I have is to let the battery run out. If the phone is even on in your case.
How could you tell if the phone was actually on? Could you receive calls or something?
And this was on your Zenfone 6 too?
I've left it off charge for the last 5 days now. I don't think it's gonna run flat soon, considering that it's not even on.
I think I will send it back to the seller (Taiwan!) tomorrow
The notification led was blinking. Yeah on zf6. It stopped happening a few month ago. Probably fixed in a few update. But yours seems to be a different problem.
CVonV said:
So I was able to get my hands on a new 8gb/512gb matte black version of this. Was setting up the phone, updated to Android 10 first before transfering sms, call logs and updating apps. Went to turn off the phone to insert my SIM card and now the phone won't turn on. It vibrates every time I press the power button but then nothing. Currently it's connected to the supplied charger with the LED light lit red. It was already charging while I was using it, had about 70% battery before I switched it off. I've tried volume down + power button for 10 seconds, LED light turns off and it vibrates, and it keeps vibrating every 10 seconds when it's connected to the charger (doesn't keep vibrating when it's not connected). Can feel the area between the fingerprint reader and camera pretty hot during this. Volume up + power doesn't work either. Any ideas?
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I am not sure where, but I think when I was trying to fix my hard bricked Z6, some post said that a red LED without any other notion from the phone means that you may be able to get this running in QD-Loader mode - check this: https://forum.xda-developers.com/zenfone-6-2019/how-to/qdloader-brick-t3980165
Can you get the phone to register as a COM-device?
abprie said:
Can you get the phone to register as a COM-device?
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My post on here: recognised as an Android ADB Interface but I can't do an adb reboot as "device not found"
I am not sure where, but I think when I was trying to fix my hard bricked Z6, some post said that a red LED without any other notion from the phone means that you may be able to get this running in QD-Loader mode - check this: https://forum.xda-developers.com/zenfone-6-2019/how-to/qdloader-brick-t3980165
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Thanks for this. I actually saw this a few days ago but was reluctant to try as I'm worried it might void the warranty.
CVonV said:
No response. Not even a vibrate.
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Try again the Power + vol up + vol down combo, but hold it 30 secs. If still does not reboot, get worried...
papete said:
Try again the Power + vol up + vol down combo, but hold it 30 secs. If still does not reboot, get worried...
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I did hold them for 1 minute and no response before. Is there a specific order which they should be pressed and held?
No, no order. Just all pressed together at once. I think you should return the phone. Last year there was a similar issue with an update and many phones had to be returned, but it was solved.
If the combo don't reboot the phone I would return it. I don't want to give them excuses not to honor the guarantee.
papete said:
No, no order. Just all pressed together at once. I think you should return the phone. Last year there was a similar issue with an update and many phones had to be returned, but it was solved.
If the combo don't reboot the phone I would return it. I don't want to give them excuses not to honor the guarantee.
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It was never solved. It's still happening even to new ASUS phones.
To OP: Return the phone immediately. Your mobo is 95% dead. It's a hardware issue so trying to fix that is not worth losing the warranty.
aleksander002 said:
It was never solved. It's still happening even to new ASUS phones.
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Yeah so weird as I only did an OTA firmware update from the shipped Android 9 to Android 10. It installed successfully and rebooted once. But only died once I shut it down. Was there a thread about it?
To OP: Return the phone immediately. Your mobo is 95% dead. It's a hardware issue so trying to fix that is not worth losing the warranty.
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Yeah it actually just got back to Taiwan yesterday. Seller is being annoying though and not wanting to send me a replacement. But instead wanting to refund me and then asking me to repurchase (at a potentially higher price like seriously -_-).
Such a hassle.
CVonV said:
Yeah so weird as I only did an OTA firmware update from the shipped Android 9 to Android 10. It installed successfully and rebooted once. But only died once I shut it down. Was there a thread about it?
Yeah it actually just got back to Taiwan yesterday. Seller is being annoying though and not wanting to send me a replacement. But instead wanting to refund me and then asking me to repurchase (at a potentially higher price like seriously -_-).
Such a hassle.
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might be you received damaged Cell because I faced the same issue when I bought LG G4 Cell, Seller told it was new but after I sent to Service Center they told its repaired cell and not new, it was motherboard issue, so might be you also picked up cell like that, other I never faced any problem in Asus 6z since I bought last year
sunnymodh said:
might be you received damaged Cell because I faced the same issue when I bought LG G4 Cell, Seller told it was new but after I sent to Service Center they told its repaired cell and not new, it was motherboard issue, so might be you also picked up cell like that, other I never faced any problem in Asus 6z since I bought last year
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They refunded me and couldn't get stock of a new one. The repair centre apparently can't fix it either lol.
Anyway it's a blessing in disguise as I'm gonna buy the Zenfone 7 or 7 Pro now.
CVonV said:
They refunded me and couldn't get stock of a new one. The repair centre apparently can't fix it either lol.
Anyway it's a blessing in disguise as I'm gonna buy the Zenfone 7 or 7 Pro now.
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Yes..Nice Choice, Hope Asus 7 Series Price not like onePlus & others
Same thing just happened to my wife's phone. She received an OTA update from ASUS which resulted in her phone rebooting itself during the night and getting stuck at the ASUS splash screen totally unresponsive.
I waited for the battery to die and after charging the phone powered up. It lasted 12 hours before suddenly shutting itself down when the wife was changing settings to pull the time from the network.
Now dead as a brick. Charge light no longer lights. Totally unresponsive. No amount of power button/volume button combination or time will do anything to make it work again.
Pretty pissed off as it was purchased early Sep last year and has already been sent back to ASUS in Taiwan for the USB charge port board replacement. Now 1 yr and 17 days old.
I do not know what to do now except push for a repair under warranty.
Nearly on the day when my warranty went out the ZenFone did it to.Used Bluetooth to my headphones and suddenly it went dead for good.Was reading that others on the net had the same problem and guess its a major built in fault on a rather expensive phone when i bought it. Got a new phone of a different brand and will for sure never return to any Asus phones when quality aint a strong word for that brand. Over and out.
Wow. I was looking at these phones but there are issues it seems.
Rule #1 if your OS is fast, stable and fulfilling its mission...
Do Not Update!
This goes double for carrier phones. AT&T for example can wreck your user experience with their later updates.
With Pie and above security isn't an issue unless you do something stupid.
Don't get sucker in by scare hype.
Always redundantly backup critical data to at least 2 hdds and always be ready to reload. Reload if you can't resolve a malware issue asap. Cover your ass...ets