Note doesn't charge over 3% - Galaxy Note 10.1 Q&A, Help & Troubleshooting

Hello
My note 10.1 is not charging properly anymore. It is just hanging at 3% (the error occured from on day to the other. No real signs of a dying battery before.). It seems to work with the cable connected.
So... might be the battery damaged ? Or should i first try a factory reset ?

Factory reset first .
jje

I tried a Factory Reset. It seems like it didn't changed anything. What also occured to me, is that the Tablet is also not able to connect to the PC properly. It does Charge ( Or lets say it does offcourse not, but the Tablet recognizes a Power Source), but it doesn`t get recognized by KIES or ADB I have all necessery Drivers Installed and tried to connect the Tablet to 3 Different PCs.

Have you tried a new usb cable?
Sent from my GT-N8010 using xda app-developers app

I have exactly the same problem. Did you find the reason for it?

Just throwing this out there. Is there any foreign substances, or debris of any kind that got into the 30 pin connector on your tablet? Perhaps there is something inside there, disrupting a proper connection. Also, does ODIN recognize?

Related

Nexus doesn't detect USB-connection

Dear community,
I have a serious problem with my beloved Nexus 5 (black, 32GB).
Yesterday I recognized that the Device doesnt detect any kind of USB-connection.
Neither on a charger, nor on a computer/notebook. I tried several different cables and computer/chargers, but no differences.
When the device is powered off everything works properly. The Nexus is charging and I even managed flashing Android 5.0.1 via fastboot a few minutes ago (hoped that the system was the problem, but it doesn't seem so).
Device isn't rooted or modifed (recovery, system) in the moment cause of the os-flash.
Do you have any idea what the problem could be? :crying:
BrainChecker said:
Dear community,
I have a serious problem with my beloved Nexus 5 (black, 32GB).
Yesterday I recognized that the Device doesnt detect any kind of USB-connection.
Neither on a charger, nor on a computer/notebook. I tried several different cables and computer/chargers, but no differences.
When the device is powered off everything works properly. The Nexus is charging and I even managed flashing Android 5.0.1 via fastboot a few minutes ago (hoped that the system was the problem, but it doesn't seem so).
Device isn't rooted or modifed (recovery, system) in the moment cause of the os-flash.
Do you have any idea what the problem could be? :crying:
Click to expand...
Click to collapse
Hey @BrainChecker
first of all it doesn't seem to be a Hardware defect, if it's working fine, when phone is off!
Seems like u created some kind of problem with connecting to ADB or any update etc...
I would recommend to backup all stuff u need and then going to recovery and make a factory reset.
If all is working fine u already see there was a problem in system.
If u have still problems, it seems to be deeper (but don't think so), which means kernel, bootloader etc...
Much success!
CHEERS
Thx for the fast reply
I reflashed Android 5.0.1 now, but I have still problems.
Now, the device is charging normally, but still doesnt connect to computer. And the charging symbol doesnt disappear when I plug my Nexus off...
BrainChecker said:
Thx for the fast reply
I reflashed Android 5.0.1 now, but I have still problems.
Now, the device is charging normally, but still doesnt connect to computer. And the charging symbol doesnt disappear when I plug my Nexus off...
Click to expand...
Click to collapse
So check ur source for firmware and there's also the 5.0.2 out.
Try to flash this with a clean system.
Much success.
CHEERS
Thanks. Source is the official Google-Site for Factory-Images, MD5 is okay.
Where did you find a 5.0.2 for the Nexus 5 ? I'm finding only one for the Nexus 7.
Problem still is the same (Sytem reflashed), and even with a custom-kernel the are still there.
I'm really scared
EDIT:
a little bit more information. I reflashed 5.0.1, made a factory reset and even reflashed 4.4.4 (of course with a full wipe). Still problems.
Deinstalled all USB-Drivers (with USBDeview), changed the used ports on my computer and my notebook.
I tried custom kernel (hellsgod) and recovery (TWRP), no changes.
Still same problem. Phone is charging when plugged in (in the some cases, but NOT in every case). Charging symbol doesn't disappears after plugging off.
Computer doesn't detect anything. Neither in system-tray, nor in the device manager. But I recognized that for a realy short moment the "plug-in-sound" sounds twice (connect and disconnect), also for a very short moment the phone shows the debugging-icon...
USB in general seems to work in the system; I can use USB-OTG as normal.
I'm a little bit under stress, because I will leave Germany in a few days for several months. And 1.) I will need a working phone 2.) I don't want to spend money on a new one (travelling is very expensive...) and 3.) I don't really have the time and the nerves to work days on these problem...
:crying::crying::crying::crying:
I'd say that you have lots of old drives on the computer. Take them all off. I pulled out my hair over this. I took dozens out from old phones and my Nexus then it loaded a driver and a message came on the phone asking to recognise the computer...
Thanks for the tip, but it didn't work for me.
I removed all former smartphones, massstorages etc with USBDeview but my problem is still the same.
I recognized that on my dad's computer even the Windows-dialog for media devices opens...but theres still only the same short appearing of the mass-storage and debugging-symbol. Klicking on the Windows-dialog ends in nothing...

Nexus 5 won't connect to anything over usb

So recently I started having this problem. My Nexus 5 stopped charging all of a sudden.
After messing around I found out that I could charge the phone when it is turned off, but when I boot it (while connected) it doesn't show the charging icon. Only when looking up the battery status at the setting menu it says charging.
To my surprise fastboot was still working (adb wasnt) what brought me to think it's not the hardware.
So far I have done a factory reset, wiped everything, installed stock kernel and recovery, downgraded to stock 5.0 (I don't even know why, just thought its worth a shot...).
At some point I took the phone apart to try to determine whether I tore out the connector itself, and noticed nothing.
I'm really running out of ideas here... I can live with having to reboot the phone for charging, but I really need it to connect to the computer.
Any help will be appreciated!
You tried different USB cables and chargers? USB debugging enabled? Computer is a trusted machine in adb?
I have 2 computers on which adb is trusted. Both stopped working. I tried a few cables, all of them worked with another phone, but did not with mine.
Adb is enabled. :/
Did you try revoking all computers and re-establishing trust after flashing a stock ROM?
Strange that fastboot commands work and adb doesn't.
Nope, but I tried connecting to another one and no dialog popped up.
Btw, an hour ago it just started working... All of a sudden...
I should be happy, but now I have no chance in finding what was the problem.
Anyways thank you for now, if I have any more issues I'll update.
I assume it's physical damage to the usb board/module (since it started working while no change to the software was done in the past few days).
I will order a new one just in case.
Thank you again guys!
Maybe a loose internal connection? You could try removing the back to looking for loose connections.
Did so, didn't notice anything strange.
I do have experience with soldering, but I would rather not touch it before I get a new one, just in case I screw up. Small components are no fun.
The thing that still bugs me though is I had fastboot working perfectly fine all that time. Oh well

Fast charge not working in s6 after marshmallow (6.0.1) update

I updated my (factory unlocked) S6 to Marshmallow 6.0.1 and for two days it worked just fine. Then suddenly the fast charge stopped working. when i open notifications it says: cable charge, 5 hours until full charge. I tried everything, i have 2 original adaptive fc samsung chargers and none of them works. plus an aukey fast charging external battery, but when i connect my phone it keep saying cable charge. i pushed the usb into the charger, i turned on the fast charging option in settings, tried different cables. then i tried to connect it to my pc, but it doesnt recognizes my phone, and neither does the Mini MicroSD Card Reader that worked just fine before the update. I did a hard reset, but it wont work. im thinking maybe something (hardware) broke in the second day after the update, idk. i remember conecting the phone at night before going to sleep to an iphone cube with the battery at 90%, but that wont explain why my pc doesnt recognise it. I NEED HELP, PLZ
Just a thought: did you enable fast charging option from the battery menu ?
Please read again
it clearly says i turned on the fast charge option in settings
"5 hours until full charge"
something else is wrong here
markoxda said:
"5 hours until full charge"
something else is wrong here
Click to expand...
Click to collapse
Why? How do you know? What do you think its the problem?
the weird thing is that when I connect the s6 to the wall charger it pops up the "connected as a media device" that should appear when connecting to a computer. AND when I connect it to the computer it doesnt appear, so I cant move files, etc.
I have the same issue! I know for a fact that it started right after I charged my phone a little on my friend's car charger. I have charged my phones on his charger in the past and have never had issues. It's almost like the phone got scared and locked itself down (stopped transmitting and recieving USB data, therefore not recognizing fast charger or mtp). I have been searching this issue for a while, but have not been able to find a solution. There are lots of people out there that have this problem! I have called Samsung, but they barely even wanted to talk to be because it is the unlocked variant (sm-g920i). Honestly at this point I would be willing to pay them maybe $50 to fix it. It's ridiculous! And I suspect that it is just their dumbass firmware that screwed me over!
I also suspect that is the firmware, but i have searched everywhere and the only ones that could fix it did it by changing the usb port (therefore it was a hardware problem). The ****ty thing is that this phone is too difficult to open, and too dangerous, i dont dare to do it myself, but i neither trust anyone who isnt samsung... so.. i think im just going to sell it and buy anotherone, or idk.. if you can solve the problem please let me know. I'll really appreciate it. (Sorry for bad english)
you might want to try clear both daavik cache and cache.
. I had a similiar problem, that seemed to clear it up.
to clear the dalvik cache i have to root it, and i dont want to in case i have to take it to samsung because maybe if i root it i will loose the warranty. and i already cleared all the other caches like 5 times, i dont know what to do anymore. thank you for the reply, if you know of anything else I can try...
I can confirm that it is not hardware related. I have replaced the board containing the USB port, but am still having the same issue!
And have you found a firmware/software solution to the problem? what's exactly your issue? the same as mine? no fast charge and not connecting to pc?
I also have the same problem, since wiped the device with paper and sometimes back fast loading, however the transfer via USB does not work. I believe it is software problem.
Yesterday I noticed that my data cable connects via download mode by odin, or as may be hardware if odin recognize?
guys,i got a galaxy s6 edge and i had a fast charging issue and i've checked all common solution like changing cables,chargers,even changed the socket but same issue exits my mobile charging in 6 hours and when i go to fast charge option in menu it turned on and at the moment of connecting the cable to automaticly turn off with no choise to turn it on again,any one please knows how so solve??

Nexus 5 only charges while in Bootloader

Dear XDA-community,
My Nexus 5 (D821 32GB) only charges while in bootloader mode.
Symptoms:
It spontaneously stopped charging in a normal way yesterday. By that I mean, that my Nexus 5 does not charge while switched on. While switched off, it loops the following way: it switches on, shows battery logo with the lightening, then goes to the logo that shows an empty battery (even though it isn`t empty, this logo usually shows loading progress, in my case it is not animated, meaning it just stays "empty"), after what the phone switches off and it goes back on again.
My temporary solution:
To circumvent that, I found out that it always charges while the bootloader screen is on (bootloader version: HHZ20h), and sometimes charges while in recovery mode (I have TWRP 3.0.3.0). So I used this method to load the battery.
My troubleshooting:
After extensive search on Google, the only reasonable thing that was said in one of the forums was that probably Android 6.0.1 detects some kind of danger to charging my battery and refuses to do it (I had the Xtrasmooth 6.0.1 custom rom with Xposed installed, stock kernel). Next thing I did was installing the app "Ampere" which told me that my phone`s battery, even though close to 3 years old, is in "good condition". Assuming that it is the OS that is messing with my charging issue, I completely wiped my phone, only leaving TWRP and an unlocked bootloader.
Please note:
I have tried all kinds of cables and chargers, even tried connecting to the PC to charge. My original charger works perfectly fine, and the charging port itself is clean. Like I said, the phone charges only while in bootloader. Battery life is also normal.
Question to you guys:
Here I am, with a fully wiped Nexus 5, ready to install a new custom ROM and being unsure what the issue might be.
Can anyone help me get my phone back to charging while the phone is on?
Is there a way to separately flash/work with usb connector drivers?
Thank you in advance :fingers-crossed:
Update 1:
Flashed latest factory image and returned phone to complete stock, problem persists. Why would the charging port not work while the phone is on?
Update 2:
Enabled USB debugging. Phone is not only not charging, but also cannot connect via USB to my computer as MTP (it is simply not recognized at all). In Windows Device Manager, it does not show up at all, even under "Other devices" (I uninstalled all possible drivers to see if it Windows 10 would react to it getting plugged in, it does not). I believe the problem is not the hardware of my phone (as it can charge and connect to the PC while in bootloader, fastboot commands work, could not manage to get the ADB commands to work in recovery), it must be some kind of internal driver issue.
Hi,
I have exactly the same issue. I have tryed all. I flash my Nexus 5 to Android 5 and the to 4.4.4 but nothing worked. Have you being able to fix the problem?
I also think this is not a hardware issue since I have changed the charging port and nothing happened and the same with the battery.
Santiago
It could be a defective USB flex cable. There are 4 pins: 2 for charging, 2 for data transfer. It's possible for the phone to charge and not be recognized as a phone when connected to a computer.
audit13 said:
It could be a defective USB flex cable. There are 4 pins: 2 for charging, 2 for data transfer. It's possible for the phone to charge and not be recognized as a phone when connected to a computer.
Click to expand...
Click to collapse
5 pins...
Yes, there are 5 pins but I throught 2 were used for data, two for power. I admit I was wrong in this belief.
http://pinoutguide.com/CellularPhones-A-N/smartphone_microusb_connector_pinout.shtml

Exynos s10e not recognized by computers

About a month ago I started getting the Moisture in USB port error all of the time. I promise, it wasn't wet. It persisted through 2 firmware updates and much time in hot, no humidity environments. Not the biggest problem in the word, because I anyway always just use wireless charging as default. But it did kind of freak me out none the less, and I wanted to backup all of my data and do a factory reset to see if this helped anything before trying to deal with warranty support for a possible broken USB port.
Eventually the port began thinking it was dry again, and I hooked it up to two different windows 10 computers, one windows 7 computer, and my Linux computer (which i have use many times in the past to transfer files with no problems). I reaaalllly don't think it's a driver issue, I promise this isn't a cable or computer USB port issue.
When I plug it in, the phone just starts charging, the computer acts as if nothing happened. the "adb devices" command yields no results. USB debugging is on.
I went into dev settings and made sure it was set to MTP by default. It was. I anyway tried all the same settings, with no luck.
Nothing changed on my computer, yet it no longer recognizes my phone, which is also unrecognized by any computer I try. The USB port works fine for charging now, and I have tried many cables.
Any ideas? Whenever I try to search about this all i get pretty much is "dId YoU tRy ReStArTiNg It???"
I really wanted to back up all my stuff and flash Lineage :/
In doing research about previous models of Galaxy having this same issue, it seems to largely be a software problem. I would like to try going into recovery and wiping some caches....which are safe to wipe without risking any meaningful data loss?

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