Database Info

Frequent Reboot?

I just picked up my TF300 on Thursday and I've been having some frequent rebooting going on.
It seems like it mostly occurs when I open a newly downloaded app and start going through the settings. Everything locks up, then it simply reboots itself. Thankfully, it doesn't take very long to reboot. When I go back in to the offending app, it generally has been working fine.
The last few big tech purchases I've made (laptop, phone, etc) it seems like they've had a few issues at first, but eventually the bugs get worked out and I stop having problems within a couple weeks.
Is this a common issue, or should I exchange it? I have 27 days left to take it back.
Sent from my DROID BIONIC using Tapatalk 2

I had a 16G that worked fine. I recently exchanged it for a 32G. The 32G would reboot every time I went to use it after leaving it sit for some time (a few hours?). I did a Cold Boot (holding volume + power -- see google) and it seems to be fixed now. Try that.

Sorry, I didn't specify, mine is the 32GB. Thanks for the info, trying that now.
Sent from my DROID BIONIC using Tapatalk 2

Mine became more stable after I got the .29 firmware update.

I had a firmware update when I first unboxed it, but it failed the instalation and it says I'm up to date now.
Sent from my DROID BIONIC using Tapatalk 2

Cold reboot doesn't seem to have had much of an effect. I've had three automatic reboots within the last hour or so.
Also, checked for updates and it says I'm up to date.
Edit:Just happened three more times while navigating around these forums. Plus one lockup where I had to manually reboot. Starting to think about exchanging it.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2

Mine also keeps rebooting, but i bought it in Edimburgh and now i'm in Spain, so i can't replace it.
I can't use the Asus SAT because i used the "unlock" utility. This realy piss me off
I've tried to unroot, reset the device, not overclocking, even a stress test with StabilityTest app (Google Play, i can't post links), and it keeps rebooting with no sense (attached log down there).
It has rebooted using GMail, watching videos through a browser, playing games... No pattern at all.
After last reboot i have disabled the sound and it seems to be stable, but i'm not sure at all.
My only hope is that the device become fully stable with a custom rom.

Well, I said before things were ok, but now I got home and the device turned itself off. I had to hold down the power button to start it up.

Same problem here in Holland. I have a blue, 32gb 300t (boxcode TF300T-1K129A) which reboots randomly. I own this tablet for one week now and it rebooted about a 30 times or completely freezes. Already submitted an RMA to Asus.
Edit: the RMA was rejected by Asus. They said that I have to reset to factory default thirst, so I did. 10 minutes later... another rebood. I wanted to report this to Asus but in order to do so I had to send a completely new RMA report. Really fed up with Asus I returned the tablet to my retailer and got my money back (no stock of the 300T). Now I ordered a Cube U30GT. To bad, besides the reboots it was a great tablet.

Been having similar issues but I'm in vacation so I can't really do much debugging. My tablet simply shuts down randomly when put in sleep for prolonged periods of time. It'll usually happen once or twice a day with no real pattern to it. I've only had it crash on me once while I was using it, and it wasn't while launching an app or anything in particular.
I'll try the cold boot but unfortunately I'm not getting OTA updates at all... I've rooted and changed the build prop, but I haven't unlocked it. If I can't figure out what's wrong I'll just unlock it and apply updates manually I guess. I know .26 is supposed to fix certain stability issues.

KPY said:
Mine also keeps rebooting, but i bought it in Edimburgh and now i'm in Spain, so i can't replace it.
I can't use the Asus SAT because i used the "unlock" utility. This realy piss me off
I've tried to unroot, reset the device, not overclocking, even a stress test with StabilityTest app (Google Play, i can't post links), and it keeps rebooting with no sense (attached log down there).
It has rebooted using GMail, watching videos through a browser, playing games... No pattern at all.
After last reboot i have disabled the sound and it seems to be stable, but i'm not sure at all.
My only hope is that the device become fully stable with a custom rom.
Click to expand...
Click to collapse
What is stability test?
Sent from my ASUS Transformer Pad TF300T using XDA

KindaUndisputed said:
What is stability test?
Click to expand...
Click to collapse
It's in the Play Store. Looks like it puts the entire system through tests. It will keep running until an error occurs, then I think it creates a log.
I downloaded it and let it run for a couple minutes but I don't have the pad with me at the moment.
It said some errors are found in five minutes, but it could take up to 5 hours to find one. I'm guessing plugging it in and letting it run for a while is the best way to do it.
I might run it sometime before I get a chance to take it back to Best Buy. Just out of curiosity.
Sent from my DROID BIONIC using Tapatalk 2

Alot of people have fixed their problems with a factory rest. I had alot of the same issues and did the reset and now no problems at all. Worth a shot.

I've tried that and it still does it. I'm crossing my fingers that I just got a bad one and I'll be exchanging it tonight after work.
Sent from my DROID BIONIC using Tapatalk 2

Just to update, I got home with my replacement tablet, and I've been setting it up for the last hour. I don't want to jinx myself, but I haven't had an unwanted reboot yet, which is a vast improvement over the last one. It also successfully installed the firmware update, which evidently, the last one did not do. So far a much better experience.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2

ASUS removed .30 update from there website.

i downloaded the most recent tf700t ota update which was the .30 update and when i go back to the website. it is no longer there. any reasons why?? maybe they werent supposed to send it out yet?

because it blows! even with limiting background processes limited to 4 i still get hangs.... its a pos (and i dont mean a point of sale) if you dont have it consider yourself lucky....
Sent from my ASUS Transformer Pad TF700T using xda app-developers app

Well I'm glad I'm on the WW version then because I never got it. Also noticed it was gone from the Site this morning and was wondering why...
Sent from my ASUS Transformer Pad TF700T

I find your comment interesting since I did get the .30 update OTA and I had no issues with the update nor have I had any issues after it finished. It is interesting that Asus pulled the update though I will give you that.
UPDATE: Wanted to add that I did not get the .26 OTA and had to do a manual update using the downloaded file provided by Asus Service located on their site.

Wow, I must be one of the lucky ones, my Infinity has been running so much better since this update my bencharks even went up, I used to get about 13100 on Antutu and now I get about 13590, browser hasn't hung once and I haven't had any game crashes, except the usual Nvidia bug, **** I even plyed Heist on power saving mode all the way through.
Sorry for those having issues, but this machine is so much better then my Prime was it isn't even funny.

Honestly I haven't found any problems with 0.30 update yet. The browser is actually less prone to crashes than before (or at least that is what I can observe). Not sure if this update is creating problems for people, but for me everything is fine so far.

After downloading this update on the first day it was pushed, I have had no issues at all. In fact, it could be in my head but it feels a little snappy when opening apps.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

Every update you are going to have some people who say it caused issues. FWIW, I got it and it has not introduced any major new issues for me. In other words my tablet still has a few stability issues but I can't tell if they are new since ASUS' ICS firmware has never been 100% stable for me. On top of this, you always find some buggy apps that may have some issue with the update you hadn't seen before.
The only thing I think that may be "new" is: I got some crashes on the stock browser which were fairly rare for me prior (including one that locked up the tab completely)... I decided to use it as a motivation to test out Firefox for Android and it seems to be running pretty well after several hours of continuous use. So, overall, I'd say I have no major problems with the update.
They could have pulled it because a lot of people seemed to have actual problems with the download and install. Anecdotal: seems like I've seen way more problem reports/"need help" posts on the forums than a typical patch level update. I've seen several brick reports, too, which seems way out of line. So maybe they needed to look at an installer issue before they put it back up.
On the other hand, if you haven't gotten it yet I wouldn't worry much, I'm not seeing anything I'd consider a major improvement, either. I don't care about face unlock. LOL.

I did benchmarks as well. My numbers went up exponentially. Seems snappier! No issues whatsoever. Improved my blue tooth and Netflix now works. I'm a happy camper.

Before this update, I was having occasional issues with Chrome freezing and needing to force close. I didn't originally have this problem so figured it had to do with a Chrome update (I have it set to auto update so I don't know if it's was updated or not but something changed). After recieving .30 though, I can't say I've had an issue with Chrome.
I will say that the task/notification bar keeps popping up unexpectedly. And that never happened before. The tablet can be sitting in the dock open and the screen on but not touched at all by me and eventually the task/notification bar opens on the bottom right. I'm assuming this is a .30 update issue. Anyone else see this?

Chiming in.
No problems after .30 here either.

Yea i havent had any problems what so ever. don't know why everyone else is...
Sent from my ASUS Transformer Pad TF700T

I remember the prime's firmware was uploaded on their site and some people were getting their devices bricked. The next day, the firmware was removed from the site. Maybe this could be the same.

Guys, after the update, games has been freezing up on me. Even Agent dash. Maybe this is why it was pulled?
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2

bs player fcs on me now, black market fcs on me, and most importantly FILE MANAGER HD force closes on me. the hell asus ? it was great before that

Have had multiple issues since the update (only had the Infinity for about 2 weeks, and new to Android so not sure if I had it long enough prior to the update for these to show but all where working fairly flawlessly before):
BS Player crashes as soon as I tried to play a file - "Loading files..." - after a lot of googling, switched off something in the options about loading files and seems to work OK now
Dice player has frozen a few times
The email that comes with it - froze on one account out of three and wouldn't swap over - after about a dozen cold boots seems to have been OK for the past 12 hours
Dead Trigger, Modern War and City Crime - all crashing and freezing regularly (had maybe 2 crashes prior to the update)
Boat Browser and the stock browser have had a few crashes

No issues since the latest OTA. It seems snappier and more stable. I am much happier!
Sent from my ASUS Transformer Pad TF700T using Xparent Blue Tapatalk 2

When I first got the. 30 update my tablet started locking up and rebooting. It had never done that before the update. I did a cold boot and it still did it. I finally did a factory reset and now I haven't had any issues for the last two days. The tab is much snappier and browsing has improved.

I was having problems with MXplayer, Dice and BS player after the update. I uninstalled all three of them did a hard reset (vol down and power on) and then installed them again. Now they seem to be working fine. I know MX and BS just recently had updates as well. Now BS player has an offset for the audio and it's a great workaround for the BT lag!

anybody have a link to the updates? my ota failed and i cant wait to flash .30

Fed up with this tablet

i have nothing but problems with this tablet all it does is reboot after reboot i have tried all the jb firmwares and the same happens. i think its so unfair you cant go back to ics even tho there where reboots with that it was less frequent. i think it must be a hardware fault as there are enough jb firmwares but not many people having issues with it . when i installed the deodexed stock rom everytime i pressed the power button it restarted so i put clean rom and that fixed that issue but still reboots about 10 times in an hour. i wish i got a galaxy tab now my friend has no problems with that.

Doesn't sound like common behaviour. I suggest you get it replaced
Sent from my ASUS Transformer Pad TF300T using xda app-developers app

My TF300 is running great. No reboots, ever. Sounds like it is device specific.

do you think ad blockers can affect stability as i have now put [email protected] rom but not installed any system specific like adfree or root uninstaller only games and had no reboots yet so far 1 hour 33mins normally would of had about 10 by now also can alternative software keyboards cause it? i was using jellybean keyboard pro but at the mo im just using the stock asus one? is chrome a culprit as well i seem to find crashes when doing google searches and it freezes when i scroll down the screen?

stephenuk said:
do you think ad blockers can affect stability as i have now put [email protected] rom but not installed any system specific like adfree or root uninstaller only games and had no reboots yet so far 1 hour 33mins normally would of had about 10 by now also can alternative software keyboards cause it? i was using jellybean keyboard pro but at the mo im just using the stock asus one? is chrome a culprit as well i seem to find crashes when doing google searches and it freezes when i scroll down the screen?
Click to expand...
Click to collapse
I use adaway, chrome and swiftkey, never had any reboots. It might be that you had a bad flash or a hardware issue specific to your tablet
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2

UndisputedGuy said:
Doesn't sound like common behaviour. I suggest you get it replaced
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
Click to expand...
Click to collapse
I have had the exact same problem. It is clearly a whole batch of them or something. There are many complaints of this around...
The product is still bad @$$... I love it.. but it sucks at the same time. It seems like it happens everytime I show it to someone or when I'm trying to use it for school work in a bad bad pinch... never fails to screw me...
or worse yet... it's like a hot little d!ck tease... looks so awesome, but I never get any!
kc in SATX

stephenuk said:
do you think ad blockers can affect stability as i have now put [email protected] rom but not installed any system specific like adfree or root uninstaller only games and had no reboots yet so far 1 hour 33mins normally would of had about 10 by now also can alternative software keyboards cause it? i was using jellybean keyboard pro but at the mo im just using the stock asus one? is chrome a culprit as well i seem to find crashes when doing google searches and it freezes when i scroll down the screen?
Click to expand...
Click to collapse
strike that its started rebooting again it seems like its ok for about an hour after a fresh rom install then it gets worse and worse

stephenuk said:
strike that its started rebooting again it seems like its ok for about an hour after a fresh rom install then it gets worse and worse
Click to expand...
Click to collapse
Sounds like a bad internal flash memory, or perhaps just a couple of strategically crappy placed bad sectors of memory. Which is causing your tablet to crash after filling up with some apps and app caches. :-/
Either way, I'd say you have to return it to the store for service.

I think it was a waste of money for me.
I should of just got an android phone or a new laptop.

Awful performance issues

Is anyone else having terrible, and I mean terrible performance all around with their TF300s? Mine is barely functional, much less efficient and stress free. All of my internet browsers are always force closing after freezes and crashes. I have to go through several force closes even for a google search to get done. My launchers (Nova and Apex) are always freaking out. Random page swipes, random apps getting opened, random widgets getting opened. Whenever I try typing anything, its always massively behind me, either having each key press appear individually at a slow rate, or just appearing in chunks at an equally slow rate.
It was the same on the stock ROM, and not much has changed since I switched to this Blackbean 6 ROM. I have tried overclocking, but this exacerbates the problem, causing random touches and eventually a complete crash and reboot. I am thinking my hardware my be faulty or something. Is there anyway to check this? I'm pretty sure my warrantee is out the window now since I unlocked the device thinking the stock ROM was the problem.
I got this around this past Christmas, and I am really kicking myself for not picking up a Nexus 7 instead with how this TF300 has performed for me so far. I have pretty much defaulted to my phone for 99% of uses because my TF300 is so unusable, and in fact the only reason I am posting from my TF300 now is because my phone is dead. I can't be the only one with these issues right? I am trying my hardest to like this device, but I just can't do it.
Sent from my Transformer Pad TF300T using xda app-developers app

Try using CleanRom Inheritance. Custom ROMs are supposed to drastically increase performance.
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
It's nice to be important, but it's more important to be nice.

gagejbond said:
It was the same on the stock ROM, and not much has changed since I switched to this Blackbean 6 ROM. I have tried overclocking, but this exacerbates the problem, causing random touches and eventually a complete crash and reboot. I am thinking my hardware my be faulty or something. Is there anyway to check this? I'm pretty sure my warrantee is out the window now since I unlocked the device thinking the stock ROM was the problem.
Click to expand...
Click to collapse
I RMA'd my tablet for ghost touches, and ASUS North America fixed under warranty even with the thing being unlocked. If you're going to go that route, you need to be pretty certain that it's a hardware issue, though. And definitely flash back to a stock ROM and check to be sure you can reproduce the issue, and include clear instructions to be sure they don't blame it on user error.
I ran BB6 for a while as my daily driver and never had much trouble. Over time, I started dropping WIFI "on wake up", so I switched back to a stock-based ROM (CleanROM Inheritance, as recommended above). No issues since.
Good luck.

+1 for Clean ROM.
Sent from my ASUS Transformer Pad TF300T using Tapatalk HD

Thanks for all the suggestions, guys. I'll be checking out that CleanRom you guys suggested, and report back here with initial performance and performance after a day or so and see if it fixes the issue. Oddly enough, the XDA app is one of the only things I can use on the device with almost no trouble.

bsaman said:
I RMA'd my tablet for ghost touches, and ASUS North America fixed under warranty even with the thing being unlocked. If you're going to go that route, you need to be pretty certain that it's a hardware issue, though. And definitely flash back to a stock ROM and check to be sure you can reproduce the issue, and include clear instructions to be sure they don't blame it on user error.
I ran BB6 for a while as my daily driver and never had much trouble. Over time, I started dropping WIFI "on wake up", so I switched back to a stock-based ROM (CleanROM Inheritance, as recommended above). No issues since.
Good luck.
Click to expand...
Click to collapse
Would you happen to know anything about their warranty policies? I got mine off NewEgg but don't remember seeing anything about a warranty at all.

gagejbond said:
Would you happen to know anything about their warranty policies? I got mine off NewEgg but don't remember seeing anything about a warranty at all.
Click to expand...
Click to collapse
I got mine from Amazon, but I don't think that made a difference. I think the initial warranty is one year hardware and software, and that unlocking voids the software warranty.

bsaman said:
I got mine from Amazon, but I don't think that made a difference. I think the initial warranty is one year hardware and software, and that unlocking voids the software warranty.
Click to expand...
Click to collapse
Is it really just the software warranty it voids? I haven't done it yet but I have read the legal mumbo-jumbo and it basically says that once you unlock it the device is no longer in the original manufacture condition and therefore not covered by the warranty. I don't think it specifies hardware vs software. There are some people that are able to get their device fixed under warranty despite being unlocked but I don't think they have to.

gagejbond said:
Would you happen to know anything about their warranty policies? I got mine off NewEgg but don't remember seeing anything about a warranty at all.
Click to expand...
Click to collapse
I will return my unit today, NewEgg gave me the return shipping label. I recorded a video on how to replicate the issue and even write the steps to replicate to be sure. I hope this will replace it even if it's unlocked.
EDIT:
I received an email regarding my RMA from NewEgg:
Your RMA return has been posted, which means that the contents have been verified and your return has been approved.
If your RMA was processed for a replacement, a replacement order will be created for you within the next 1-2 business days.
Actually I just want to avoid inconvenience that ghost touches will get worst cause I only got the ghost touches when from screen off state and you hold the screen then pressing power button you will have ghost touches holding the upper right corner of screen which will prevent you from unlocking the device and can easily resolve by power off then on the screen again. Well I hope I get a bnew without any ghost touches problem coz I miss playing games especially I deleted the OS of my kindle..

[Q] Tablet prone to lag and reboots - hardware issue?

Hey all,
My TF300T has been unusably slow and prone to crashes for quite some time now, and I was hoping to get some help. The amount that it reboots depends on which ROM I'm using, and the worst offender was the ASUS ROMs (all versions). I've got Omni installed right now, and I've also had Cyanogenmod installed, both ran incredibly slowly. It seems like no matter what I do, the tablet is still almost completely unusable. I did send it to ASUS once, hoping they would find an issue with the hardware, but they sent it back to me and said there wasn't an issue.
From what I've heard, this tablet should still be performing fairly well, so is it possible that the hardware has failed on this one? My friend has the same model with no issues to speak of. The only difference between us is that I have a memory card installed, but I don't think that should affect it.
Any ideas on how I can diagnose the issue, or get the tablet to stop lagging horribly and crashing?
Thanks!

Turaiel said:
Hey all,
My TF300T has been unusably slow and prone to crashes for quite some time now, and I was hoping to get some help. The amount that it reboots depends on which ROM I'm using, and the worst offender was the ASUS ROMs (all versions). I've got Omni installed right now, and I've also had Cyanogenmod installed, both ran incredibly slowly. It seems like no matter what I do, the tablet is still almost completely unusable. I did send it to ASUS once, hoping they would find an issue with the hardware, but they sent it back to me and said there wasn't an issue.
From what I've heard, this tablet should still be performing fairly well, so is it possible that the hardware has failed on this one? My friend has the same model with no issues to speak of. The only difference between us is that I have a memory card installed, but I don't think that should affect it.
Any ideas on how I can diagnose the issue, or get the tablet to stop lagging horribly and crashing?
Thanks!
Click to expand...
Click to collapse
Memory cards can decrease speeds (RW). Is it a class 10 or lower?

cmendonc2 said:
Memory cards can decrease speeds (RW). Is it a class 10 or lower?
Click to expand...
Click to collapse
It's a class 10. I wanted to make sure to get the best one I could at the time.

Turaiel said:
It's a class 10. I wanted to make sure to get the best one I could at the time.
Click to expand...
Click to collapse
Try searching for running apps that are taking up to much resources, or try the App "Greenify"

Turaiel said:
Hey all,
My TF300T has been unusably slow and prone to crashes for quite some time now, and I was hoping to get some help. The amount that it reboots depends on which ROM I'm using, and the worst offender was the ASUS ROMs (all versions). I've got Omni installed right now, and I've also had Cyanogenmod installed, both ran incredibly slowly. It seems like no matter what I do, the tablet is still almost completely unusable. I did send it to ASUS once, hoping they would find an issue with the hardware, but they sent it back to me and said there wasn't an issue.
From what I've heard, this tablet should still be performing fairly well, so is it possible that the hardware has failed on this one? My friend has the same model with no issues to speak of. The only difference between us is that I have a memory card installed, but I don't think that should affect it.
Any ideas on how I can diagnose the issue, or get the tablet to stop lagging horribly and crashing?
Thanks!
Click to expand...
Click to collapse
Turaiel - We're sorry to hear that you're having these troubles with your TF300T. Please email us at [email protected] with your TF300T's serial number along with this description of your issue and we will do our best to assist you in getting this resolved.
If you have any further questions, comments or concerns please do not hesitate to email us at [email protected]. We will be more than happy to assist you. Once again, thank you for choosing ASUS products and services.
Thank you.
-In Search of Incredible-
Technical Support Department
ASUS :: ASUS Service | North America

Will do!