[Q] Should I return my unlocked phone for repair? - Windows Phone 7 Q&A, Help & Troubleshooting

I've got the HTC Mozart which I've unlocked and upgraded to a Windows Phone 7.8 custom ROM by Dynamics.
Recently I've got a problem with the headphone jack. I've tried with multiple headphones, but I can't hear the right speaker if I don't push the cable. It's so flimsy that when I walk I have to hold the cord inside my phone or else I'll hear just the left channel. I really don't want to ruin my headphones' cable, so I stopped listening to music on my phone.
Now this is entirely a hardware problem and my phone's still under warranty. I'm wondering if I can return it to get repaired. And if I return it should I wipe the data and return the stock ROM? Do you think they'll even notice that the phone's been unlocked if I don't bother to wipe it (I don't live in the US and people's knowledge of Windows Phone over here is laughable)? The ROM's basically like the real deal, except for some extra goodies inside.

Anyone? Let me try to rephrase...
I've got a HTC Mozart with Windows Phone. I unlocked it and changed the phone's ROM to a custom updated version of the OS. My phone's under warranty.
Recently I've had a problem with my headphone jack. I have to shove the cable really tight or else I can't hear the right speaker. It's a hardware problem entirely. I want to return my phone to get repaired.
Should I wipe it clean and return the stock ROM or should I just give it back as it is? I doubt they'll even notice, as people here don't understand much about Windows Phone, but still...

Related

Headphones always active

For some reason my Touch Pro (Sprint) shows that the headphones are always plugged in. I get no sound because the headphones icon is showing up, even though they are not attached to my device. If I attach the headphones I get sound. I can hear calls with the headphones but I cannot talk to people. For some reason they cannot hear me. I am running Juggalo's rom, I believe his original version. I have done a hard reset which didn't fix the problem. I would flash back to stock OS and get it serviced but my soft reset button doesn't work now for some reason.
Is there anyway to completely disable headphones so that I might be able to hook it up to my computer with active sync (because of the headphones showing as being activated I cannot use active sync)?
If not, is there any way I can flash my phone without using the Power + Vol Down + Soft Reset, or active sync?
Thanks,
Lord of the Midgets
I've got the same problem nobody knows what it is ?
i did not have it on my TPro - but I've seen this on a lots of phones, in 99% the reason was that the connector got some moisture / water > got oxidated > phone believes headset is plugged in. clean it with contact-cleaner fluid.
I ended up trading my phone in at Best Buy which is where I purchased it. Just bring your manufacturer warranty, which is in the booklet you should have received with the phone, and the phone to whatever retailer you bought it from. They have to honor the manufacturer warranty. If they say no talk to a manger and if he says no tell him you will go to corporate and he will almost instantly agree.
I can say that the performance on my new touch pro is so much better than the US launch version. I don't know what they did but it seems to perform better.
I'm sure there is a registry tweak to take this off. Since I know I saw someone post up that there was a tweak to keep it on so there was no need for headphones.

headphone 3.5mm jack not working

Hey anyone have a problem of getting/keeping the headphone jack working? I have a verizon tp2 and when I put in the headphone jack, I get the icon at the top for a second or so and sound comes through, but then it goes off and sound comes out the speaker. Audio booster doesnt see that headphone is connected either. What am I doing wrong? I have used ipod earbuds and some sony ones as well.. any thoughts? thanks
tillithz said:
Hey anyone have a problem of getting/keeping the headphone jack working? I have a verizon tp2 and when I put in the headphone jack, I get the icon at the top for a second or so and sound comes through, but then it goes off and sound comes out the speaker. Audio booster doesnt see that headphone is connected either. What am I doing wrong? I have used ipod earbuds and some sony ones as well.. any thoughts? thanks
Click to expand...
Click to collapse
Have you updated to a custom rom, or changed anything recently?
If you put force on the connection in any direction and it doesn't seem to be loose, it's probably software related.
Some users however have had "faulty" jacks and had to get phone replacements.
ajent said:
Have you updated to a custom rom, or changed anything recently?
If you put force on the connection in any direction and it doesn't seem to be loose, it's probably software related.
Some users however have had "faulty" jacks and had to get phone replacements.
Click to expand...
Click to collapse
i think i may have to replace. i have flashed new rom but put back stock verizon. i tried different players hd teak and even cleaning. but think now its the phone itself.
ty for the reply
I had this problem with mine a week after I got it back in September. When I unpluged the headphone jack it would stay on not letting me hear anything through the phone speakers. I went in and they issued a new one, but to this day still hadn't got a new phone. Supposedly it is arriving tomorrow, says Verizon last Friday.
On a side note, while I was there there last Friday dealing with this. The tech had called customer support and was asking to send a new one. Customer support told me and the lady that was helping me that "they had stopped making the Touch Pro 2... and that they would find a phone equivilant to it", I said, WHAT!?! and that I would only take the Droid if that was really the case. But then he magically 'found one' and shipped it that day.
Not sure why that was said to us, but makes me wonder what will happen if anything were to happen to my phone again.
I am sure the person told you that, because they were looking at a screen that was telling them the phone was "Out of Stock". The person assumed then it was no longer being made...
well, they sent me a replacement, got it last night and its refubished. Has a big sticker "like new". I called them up and explained that the scratches all over the phone is hardly like new, and it doesnt even have the battery cover. Since I have had two different phones already, both new, I wasnt confident a like new phone would perform better. Besides, I paid for a new phone not a used one. Verizon is sending another phone by monday, that should be new.

No sound at all from the ear speaker :(

During a call yesterday, I completely lost all sound from my One S. There is absolutely nothing, and yes I have tried the in-call volume! Speaker phone works fine, but obviously I can't just use that. Has anybody had or heard of this problem? Any suggestions I can try? So far, I have reset to factory settings, and updated to the latest RUU, no luck.
If I need to send this in to HTC, I'd appreciate some guidance as to what I need to do (I'm in the UK). Thanks!
Try cleaning out the headphone jack port.
Happens to all phone if it get dirty enough. Hopefully that's the problem with yours and nothing major.
Sent from my HTC AMAZE 4G
Hmmm no luck with that I'm afraid Headphone jack works fine with headphones in, took them out and gave it as good a clean as I dared, but still the same.
Pretty sure the phone is borked, I've tried everything I can think of. Even bought an app that bypasses the headphone socket, but no joy.
Could anyone give me advice on the best way of getting this repaired by HTC UK?
Just wanted to post to give a massive thumbs up for the HTC UK repair centre. Phone was picked up by UPS on Tuesday, and returned to me today. Not only have they fixed the main issue with the internal speaker, they've also replaced the entire casing of the phone which was starting to chip badly. Basically looks like a brand new phone! Very impressive service

[Q] Bluetooth Crackle/Static/White Noise on AT&T HTC One X

Is/has anyone experiencing/ed issues with their AT&T HTC One X's Bluetooth A2DP capability when streaming music and/or playing any types of audio?
Mine is a new phone, and it makes a continuous crackling / jitter noise when audio is being streamed to the car's BT stereo. I have also tried this on my computer's BT headset, and it does the same thing. It sounds like the white noise you get from an old TV when you do not get a signal, only the frequency of that noise is less frequent. Using my LG Optimus S right on the side, I do not get any disruptions in my audio stream, so it doesn't seem like it is an environmental interference problem.
Unfortunately I rooted and flashed my phone to Noctural Dirty ROM before I got a chance to try anything out on the stock ROM, so I am not quite sure if this behavior is limited to the ROM (software issue) or if there is actually something wrong with the phone (hardware issue) that I should go get a replacement.
Searching through the forums I am getting mixed feedbacks (some folks are saying that they are getting replacements, while some say that the issue comes and goes).
Any thoughts on this?
Thanks!
Well, for the heck of it I flashed the stock RUU back and lo' and behold, the problem vanished. Crystal clear sound... How can this happen?
As soon as I root the device and flash to a custom ROM, this problem again resurfaces...
Perhaps I am doing this wrong?
From stock:
1) Unlock bootloader
2) Flash recovery
3) Flash boot.img
4) Wipe system, cache, davlik-cache
5) Install rom
6) Reboot
7) Install streaming app + BT pairing
This seemed to happen on all the ROMs I have tried so far - ViperXL, Noctural, CleanROM, Calkulin...
Maybe I also need to flash the radio or something?
Any ideas?
Thanks.
Does anyone have any ideas on this? I tried it on the latest CM10 and it's still having the same issues... The only thing that worked is stock... very disappointing
Sorry, it sounds like possibly hardware.
I'm on Cleanrom, and stream to my truck and use a old Jawbone for voice, both work well enough.
WR
Sent by WR's O/C'd One-XL on CR-V
I guess no one knew anything about this or has this problem.
Anyhow, I exchanged my device for another one and it seemed to have resolved the issue.
What remains curious was, why did the original phone not have any problems on stock ROMs but problems on almost all other rooted ROMs? Perhaps the Bluetooth stack was different or there was some kind of settings difference between these? Ummm...
I have the same issue with my Rogers One X.
However, it does not go away if I revert to stock with the RUU, though it does become much less intense than with AOSP ROMs.
I spoke with HTC tech support on a couple occasions and after several diagnostic steps they concluded it was a hardware problem and issued an RMA. I made it perfectly clear with them that my device's bootloader had been previously unlocked, which did not seem to be a concern since this was hardware-related.
However, after sending my device to their authorized repair center here in Canada, it was returned to me untouched with the mention "Unlocked phone - Return without repair". At the time of sending it in, the bootloader had been relocked and the device was 100% stock.
I called HTC back again, asking why they'd issue an RMA number after I mentioned upfront that I had unlocked the bootloader if the device would just be sent back to me, and they said that there was nothing they could do. They disagreed with this policy but it was that of their service provider called FutureTel here in Canada...
In short: I don't think this issue can be fixed, it is probably a defective motherboard.
I guess I am lucky that AT&T doesn't have the same policy, at least as not as I know of... heh
HTC One X bluetooth problem
I have the same issue with my One X. Bluetooth audio sets static and garbled when the phone is in my left pocket. Tried resetting phone and a replacement, but same problem. I tried several different new headsets with same results. Definitely hardware problem. ATT device support center gave me an S3 replacement, but I dont care for the interface, so I may just live with it or send it in to HTC for repair. S3 is way better hardware, but the interface kills it for me.

[Q] No audio, motherboard defect or other hardware issue?

I've had my Skyrocket (I727-R) for little over a year now. Bought it used. For the first seven or so months everything seemed to work fine. I had no issues and was flashing ROMs fine. Around November last year, I attempted listening to music only to realize that I couldn't hear anything from my earbuds. At first I thought it may have been my crappy old earbuds so I tried playing music without the earbuds and making a call. The other side could hear me but I could not hear anything. Since then, I've taken it back to the place I bought it from and they have been co-operative. Usually they charge for diagnostics and such but since I was a recurring customer they did it for free. Anyways, at first, it seemed like they had fixed it by replacing the speaker. They also wiped my SD, flashed the phone back to GB and told me not to root or update the software. I didn't see why it would be an issue however so I used Odin to update to stock JB and root, flashed some ROMs, etc. The audio worked for a day and stopped again while listening to music the next day. I took it back to them and they said it was a motherboard defect and would cost as much as a new phone to replace the motherboard.
I am currently running Dirty Unicorns 4.4.2, 20140331-0105, radio is T989UVMC6 (I'm on Mobilicity's network)
My question is, is there anyway I can be 100% sure it is a motherboard issue? And if it isn't, how can i fix the audio? If it is in fact the motherboard, what is the recommended course of action?
Thanks.

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